Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 2400104 | 01/20/2004 | 10005603 | New hvac sub-assembly replaces blend or recirc door components. *tt | 03/05/2004 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 04/06/2006 | |||
| Failure causes windshield to fog up and driver cannot see roadway. all ac and heater functions fail. this is the 5th failure after reepeated repairs. the vehicle is unsafe to drive. | |||
| 10/01/2010 | 120000 | ||
| The defroster blows cold air randomly while driving in the winter. causes the windshield to fog, then freeze while driving. this is a very common issue and easy fix, but requires removing the entire dashboard assembly. to replace a $5 piece of plastic. this is a common issue and a safety problem and should be covered by the dealer. | |||
| 03/12/2011 | 109370 | ||
| 2002 jeep grand cherokee limited. may 2010 front passenger side window fell down while driving. march 2011 back driver side window fell down while driving with my 4 year old daughter on that side. went to dealer said it would cost $800 to fix both windows. the way it sounds this is happening alot. it needs to be recalled. had to drive 30 minutes in 20 degree weather home with daughter in car. something things to happen asap. to much money to be spending ever 6 months to a year. | |||
| 01/05/2010 | 65351 | ||
| Tl-the contact owns a 2002 jeep grand cherokee. the contact stated that the heater ducts would not function correctly due to leakage in the evaporator coil. the heater core was replaced by the dealer. after the repair, moist air emitted throughout the vents causing the windows to become foggy. the contact had concern with the health and safety hazards regarding the air quality circulated throughout the vents. the failure mileage was 65,351. js | |||
| 12/26/2010 | 106000 | ||
| Electrical system:wiring:interior/under dash. nhtsa campaign id number : 01v288000 my 2002 jeep grand cherokee is having electrical issues of this nature. car lost directionals and heater/defroster, brake lights on highway. all electrical related | |||
| 10/05/2009 | 98000 | ||
| Same common problem that has occurred on thousands of chrysler/jeep grand cherokee's. the blend door actuators that regulate hot and cold air fail so that heat stops working entirely. this also means the defrost stops working which is a major safety hazard when driving in wet and cold climates like the winter months in washington state. i recently drove over one of our mountain passes and could not see anything because it was snowing and i could not defrost the windshield. the repair costs $1600 at a chrysler dealership. | |||
| 02/18/2010 | 127000 | ||
| I don't understand how the nhtsa can ingnore the problem with the hvac blend door assembly unit on the wj jeeps. how can having no heat and no defroster not be a safety issue. i live in maine and can not afford the estimated $1200 repair to fix this widely known defect. try driving in 15 degree whether with snow on the roads and no defroster. guess what happens? your breath causes the windows to fog hence to the point on no visibility. i slid offthe road after hitting a snow bank on the side because i could not see and was trying to scrape the quarter inch on frost on my window off. this is ridiculous chrysler needs to do something. | |||
| 02/20/2009 | 86000 | 1 | |
| Visibility-defrost. *tr | |||
| 12/01/2009 | 85222 | 1 | |
| The heater / defroster stopped blowing hot air out on both passenger and driver's side of vehicle causing dangerous conditions while driving in cold conditions. i live in colorado and the other day even the inside rear view mirror was frozen and was no use. *tr | |||
| 10/02/2009 | 80000 | 1 | |
| The heater on my 2002 jeep grand cherokee only works approx. 25% of the time. the person i purchased it from said it only happened to her every so often, but that it had gotten worse. since i've owned it, it has continued to get progressively worse. i'm concerned as winter is approaching and i'll need to see out the windshield and will need a heat defroster for it living here in nebraska. this is a long known problem and i'm shocked that chrysler has not recalled this problem as it poses major safety implications. i've worked on cars for 15 years and have never heard of a heater going bad. as any mechanic out there, heaters don't go bad unless the whole heater core is bad, in which case i'd have a floor full of anti-freeze, which i do not have. my jeep has not lost an ounce of fluid and runs at perfect operating temperature. it's an obvious electrical problem that jeep should be held accountable for! there are numerous posts on numerous forms with hoards of people having the same problem that jeep is charging $1500 to fix. talk about a scam!!! *tr | |||
| 10/15/2008 | 98000 | 1 | |
| In the fall of 2008, my son and my wife exited the front of the vehicle and closed their doors. within a second or two, both of them heard a bang but saw nothing wrong, as they were both at the front of the vehicle and unable to see their side windows. after returning to the vehicle, my son noticed his window was not up as he had left it. he was unable to raise the window normally so a cold trip home followed. a quick investigation revealed a failed window regulator. since i was not going to pay someone a ridiculous amount to replace the part, i did it myself after finding a window regulator at a local parts store. since the vehicle was not operating when the failure of the window regulator occurred, safety was not an issue relative to operation. however, since the failure was undetected at the time, or if it had happened after walking away from the vehicle, there was obviously a safety issue relative to an unsecured vehicle. the vehicle was open to anyone or anything wanting to enter it. it also created a potential for further damage from inclement weather. in august 2009, the driver side window regulator failed. the driver and front passenger side windows had been lowered to help cool the inside prior to driving. when the windows were raised, only the front passenger window responded. the driver side window would not raise. the vehicle was driven home where i replaced the window regulator. the same part failed in both instances. this part is obviously insufficient for its purpose. a failure of the window regulator and subsequent dropping window could easily cause enough distraction to initiate a moving incident. whoever owns the jeep trademark these days needs to fix this problem and issue a recall before there is an accident, a driver returns to a ransacked vehicle or worse, there is a car jacking by an unknown and uninvited passenger. *tr | |||
| 02/09/2008 | 96000 | 1 | |
| While driving home last year i rolled my driver side window up and heard a loud bang. i at first thought that someone had hit my vehicle with a large rock but then the window dropped down into the door. when i got home, i went online and found quite a few complaints about the window regulators failing in chrysler grand cherokees and the fact that chrysler is aware of the issue but refuses to cover the repair. i also found that these problems could have been prevented if they'd just used a 25 cent piece of metal instead of the plastic piece they used. because i could not afford the $400 + it would cost to have this repaired, i found the instructions online and bought the replacement regulator and replaced it myself. however, all the complaints i read about say that all the windows will fail at some point. i have neither the time or even the money to get them all replaced. i think this is something that chrysler should address. had i been on the interstate when this happened, it quite possible that the bang of the piece failing would have been enough to cause me distraction and lead to an accident. *tr | |||
| 06/11/2009 | 91000 | 1 | |
| My window regulators keep failing one at a time in my 2002 jeep grand cherokee. the first time it happened on a major highway and there was a loud bang in which i thought i hit something. then my window fell in the door providing me no protection on i-95. most recently, in june 2009, my passenger window failed during a major electrical storm (evening of june 11, 2009 in wilmington, de) leaving myself and car soaked with no protection. *tr | |||
| 06/10/2009 | 115000 | 1 | |
| Three of four power window regulators have failed suddenly and without notice, all within a year of each other with the most recent being last week. each time it occurs, there is a popping sound followed by the window dropping into the door. i have so far been fortunate to only have this happen when driving at speeds <30mph and without my child or dog being in the vehicle; however, there's still that 4th window with the same faulty plastic component that has been failing. i replaced the first window regulator at full cost at the dealership when it happened last year. when the second one went out, i didn't fix it because of the cost and the fact that it was a rear window. after the third one failed, i got suspicious. the service manager at the local dealership has stated that he has seen this issue on numerous occasions mostly with the liberty model, but on the grand cherokee as well. it is obvious that chrysler is aware of the issue; however, each agent i spoke with on their help line tried to downplay the issue like it was a freak occurrence and that there was no reason for a recall. based on the research i'm now seeing online and the comments from the service manager, i know this is not the case. *tr | |||
| 05/01/2009 | 70000 | 1 | |
| Visibility: defroster/defogger system:windshield:blower. *tr | |||
| 01/27/2009 | 89000 | 1 | |
| My 2002 jeep cherokee started blowing heat only on the drivers side and cold air on the passenger side. the windows were constantly fogging up making driving only possible by lowering the windows to reduce fogging. now, i have no heat and the mechanic says it is my blower doors and that this happens to alot of jeeps. we had to abandon the vehicle during a snow / freezing rain even last week and then couldn't drive it for the next several days due to freezing conditions. i have replaced the heater core due to fogging windows 2 years ago and the ac had to be charged constantly to stay cool. this is dangerous to drive and you freeze during cold times. i always have to make sure precip in not expected whenever we drive this vehicle during winter months. jeep owners need help with this...! now my passenger window wont go up either. *tr | |||
| 10/31/2007 | 71000 | 1 | |
| I own a 2002 jeep grand cherokee limited with 84,400 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. to correct this problem, a blend air door is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems. *tr | |||
| 11/10/2008 | 90000 | 1 | |
| The blend doors stop operating correctly and there is no heat and no control of the air on the passenger side of the dash. dash needs to be removed to replace blend doors and mechanisms. *tr | |||
| 11/02/2008 | 1 | ||
| Have a 2002 overland jeep and the heat has gone out on it for a second time. very expensive to keep fixing and was told this is common for this vehicle. *tr | |||
| 01/11/2009 | 69725 | 1 | |
| 2002 jeep grand cherokee, laredo, 4x4 i noticed that the vehicles hvac is not functioning correctly. this causes sometimes obstructed views in passenger side compartment . this occurs everyday when vehicle is running i'm currently in the process of repairing this defect myself. *tr | |||
| 01/09/2007 | 50 | 1 | |
| $40k jeep grand cherokee limited 50k miles heater / temperature failure in responding to any settings dealer estimate for repair @$1,500.00 repair with same part as previously malfunctioned. 30 day warranty only not repaired unacceptable terms. *tr | |||
| 01/05/2009 | 1 | ||
| 2002 jeep grand cherokee overland. heater/defroster blowing cold air causing windshield to freeze up. i searched the complaints and cannot believe that there hasn't been a recall on this model vehicle. has 60 minutes or the national media been apprised of the problems with this model vehicle? this is what i believe is a serious problem. maybe not if you live in florida, but i live in connecticut. i only hope someone wakes up and addresses this issue!!!! *tr | |||
| 12/21/2008 | 85345 | 1 | |
| The automatic blend doors to control the heat are broken and now only blows cold air out of my vents, my windshield now freezes up very easily and makes driving in freezing condition very dangerous. *tr | |||
| 12/10/2008 | 84000 | 1 | |
| The heater on my 2002 jeep grand cherokee blows cold air on the drivers side. *tr | |||
| 11/27/2007 | 730050 | 1 | |
| Today while driving my 2002 jeep grand cherokee overland, the heater stopped sending warm air to the driverside defroster and heat outlets (has dual zone controls). i suspected it was a problem with the flow doors which control the amount of warm air to enter the passenger cabin. upon researching the problem on the internet, it appears this is an identified defect affecting many jeep grand cherokee owners. the problem is apparently not correctable without replacing the flow doors and door actuators. i called the local dealership and they acknowledge it is a known problem and have received a technical service bulletin on the issue. estimated repair cost is $1100 plus. my opinion is that since it is a known manufacturing defect, it should be covered through a recall and at no expense to the owner. also the fix provided by chrysler dealership is known to fail prematurely after short period of operation. *tr | |||
| 12/01/2008 | 1 | ||
| Hvac blend door breakage leading to expensive dashboard removal for part replacement. online forums suggest this is a very common problem. jeep grand cherokee laredo 2002. *tr | |||
| 12/07/2008 | 75648 | 1 | |
| Passenger and driver side power window actuators have failed. the passenger side failed first and was covered by an extended warranty. a few months later the driver side failed. vehicle is only 6 years old. *tr | |||
| 10/21/2008 | 55000 | 1 | |
| I own a 02 jeep grand cherokee limited. first it started off with only hot air on my drivers side and freezing cold air on my passenger side, now its just cold all around. i took the car to the dealership and they said its a problem with the blend door system and it would cost over 1000 dollars to fix. when i looked online to find a quick fix for the problem i learned there are thousands of people with the same problem. this should be deemed a manufactures defect. *tr | |||
| 09/01/2006 | 45000 | 1 | |
| 2002 jeep gc overland. for the past 20k miles blend doors do not operate properly causing terrible frosting of interior during cold weather. safety liability. *tr | |||
| 10/13/2008 | 144000 | 1 | |
| Front driver side window went down and was covered under warranty. now all three remaining windows are down. all three went within the same month. this is obviously a factory defective problem and very expensive. chrysler should recall and cover this issue at their expense. *tr | |||
| 10/03/2008 | 108479 | 1 | |
| I was getting ready to go to work. it was cold and i needed to turn on the heat. i turned the heat on and all i got was cold air, the entire 30 miles that it takes for me to get to work. took it to the dealership and they told me that it was my blend doors and that it would cost $1500. *tr | |||
| 11/12/2008 | 3000 | 1 | |
| I own a 2002 jeep grand cherokee limited v8. since i have owned the vehicle i have been battling with no heat. there is a problem with the blend door that comes with the dual module heating and cooling system. i sell homes and people do not get loans if there is no heat in the house. it is considered uninhibitedly. what do i say to my 2 year old when they want to be warm while driving anywhere in the cold months. their are to many people with the same problem with the same vehicles. a recall is mandatory. *tr | |||
| 11/05/2008 | 80130 | 1 | |
| Prior to the problem the vehicle performed as designed and then suddenly a snap noise came from the dash area and then the windows fogged while i was driving. the failure was a plastic component of the climate control vent system and the consequences are no heating of the drivers compartment and compromised comfort & visibility while driving. the only solution that the jeep dealer offers is to replace the badly designed expensive parts with equally inferior expensive oem replacement parts which are inevitably going to break again. diagnostic / repair quote $1600.00 i sought advice / info regarding my problem and discovered on my own a company in texas which makes a reliable / permanent solution for the jeep grand cherokee poorly designed dual control vent & recirc systems. i bought an after mkt repair kit from a texas co. heatertreater.com for $225. the superior designed parts are impervious to breakage like the oem jeep components and will not repeat this trouble in my vehicle like the original parts. please review heatertreater.com as useful info as to how jeep engineers should have built it and to see demonstration of the problem. my old parts are available for you to review. *tr | |||
| 12/24/2007 | 95000 | 1 | |
| No heat, poor defroster performance. was told the problem is the heater blend door has failed and the cost is around $`1,800.00 to repair. i started last winter with no head on the passenger side, now there is no heat on either side. defrosters not properly clearing windshield. *tr | |||
| 10/10/2008 | 62000 | 1 | |
| Blend door actuator failure, safety issue!! no visibility!!! no heat on passenger side. *tr | |||
| 02/01/2007 | 75000 | 1 | |
| Inability to see through the windshield due to excessive moisture on windshield and unable to clear windshield. *tr | |||
| 09/01/2008 | 50000 | 1 | |
| My 2002 grand cherokee suddenly has no heat. the defroster works randomly and sometimes shuts down only blowing cold, outside air causing the window to fog up with no warning. after researching this issue online there are thousands of complaints about this, the dealer fix is to take off the dash ($1000+ in labor) to fix a $20 part. there are parts available online to do the fix yourself for $100. seems to me that not only does jeep know there is a factory default with their jeeps, they rip people off by charging exorbitant amounts of $$ to fix something simple. i searched through your database and there are pages and pages of complaints for the same issue. at this point i am going to fix it myself because i cant go through the winter without heat, but im sure as heck not going to take it to the dealer and get charged $2500. and im definitely never buying another gm car again. *tr | |||
| 09/25/2008 | 83000 | 1 | |
| 2002 jeep grand cherokee blend door actuator broken and defrosted is now disabled i can not see. *tr | |||
| 10/10/2006 | 50000 | 1 | |
| Visibility: defroster/defogger system:windshield:blower. *tr | |||
| 05/17/2008 | 48000 | 1 | |
| Two years ago my passenger side heat stop working. when i took it to the dealer, they stated that it was not cover by any warranty and it would cost $1500.00 to repair. so the put tape over those vents and only had the driver side working. last may my driver side stop blowing hot air also. took back to the dealer, guess what it will cost $1200.00. i'm tried of this, jeep should have a recall! *tr | |||
| 01/03/2006 | 54657 | 1 | |
| I bought my 2002 jeep grand cherokee used with 51,249 miles i found out after 30 days that my blend door needed to be changed out the dealer where i purchased it was kind enough to split the cost 50% my part $492. now it has gone out again and you would have thought that it would last more than 2 years what can i do besides trade it in. *tr | |||
| 10/26/2006 | 60000 | 1 | |
| In the fall of 2006, the heat in my 2002 jeep grand cherokee stopped working. i did some online research and this problem was so common that i easily found plenty of people with the exact same problem that were able to self-diagnose the problem using the jeep | |||
| 07/10/2008 | 94000 | ||
| Tl*the contact owns a 2002 jeep grand cherokee. while driving at an unknown speed, the seat frame spontaneously failed and allowed the seat to suddenly retract backwards. the failure increased the risk of a crash. the dealer stated that the entire seat frame needed to be replaced at the cost of over $400. he is in the process of having the seats repaired. secondly, the power windows worked intermittently. the dealer replaced the window regulators. thirdly, he noticed that fluid from the heater coil leaked into the front passenger side of the vehicle. the manufacturer would not assume any responsibility for the repair because the vehicle exceeded the warranty. the failure and current mileages were 94,000. | |||
| 08/15/2008 | 70000 | 1 | |
| 2002 jeep grand cherokee. blower controller connector is overheating and melting connector and now not working. replacement with new connector is possible from dealer with morpar repair kit #05102406aa . however... this does not fix the problem as it will happen again and again. this is due to strain on the blower motor drawing high amps because the common problem with this jeep is with the ac blend doors which was the first problem for me....as with many jeep cherokee owners. it costs over $1000 to fix a simple problem with the blend door because the entire dash has to be removed! so, the blend doors are a common problem with an expensive fix, and if you don't fix it, the blower motor and controller will overheat, leaving you with no air control to remove moisture in damp weather. the controller could overheat, possibly cause a fire, or if the controller and blower don't work, you have no way of clearing foggy windows....bad thing! very frustrated as this should be part of a major recall. why should so many jeep owners have to pay for a simple, yet expensive fix? *tr | |||
| 06/01/2008 | 83000 | 1 | |
| Blend and recirculation door failures in hvac unit. failure is extremely common, and costs over $1,000 in repairs. *tr | |||
| 03/17/2006 | 68000 | 1 | |
| Air conditioning blower would quit working. found a jeep forum on line. determined the problem was the blower motor resistor wiring connections overheating. this is a very common problem with these grand cherokees. seems like jeep should have done a recall. *tr | |||
| 08/02/2008 | 69000 | 1 | |
| Visibility: defroster/defogger system:windshield:blower having a visibility problem with the heater/airconditiong in car heating/airconditioning not clearing windshield. *tr __________________ | |||
| 07/14/2008 | 90000 | 1 | |
| Blend door failure on '02 grand cherokee. *tr | |||
| 01/07/2006 | 60000 | 1 | |
| Jeep blend door break - visibility problem because of defroster. *tr | |||
| 01/21/2008 | 51800 | 1 | |
| Cold air blowing from passenger side vents and windshield defroster regardless of control or temp settings. driver side temp adjustments work properly, but passenger side and windshield defroster controls do not provide any heat. windshield does not defrost, as temp mix is not functioning for passenger vents or for windshield defroster. problem has not been resolved. *tr | |||
| 08/01/2005 | 43000 | 2 | 08/01/2002 |
| Blend door failure 2002 jeep grand cherokee, cold air comes in on passenger side around glove box. can not turn heater on high, if you do heater turns off because of resister that has been replaced once already(had to wait for the part because of back order, imagine that). winter weather - cold outside, warm bodies in jeep, windows fog, no visibility!! leave jeep sit outside with fog on windows - scrape ice (which once was fog) off the inside of windows. this is a problem that needs attention by jeep. does someone have to loose their life before this gets addressed by anyone!! i understand that this part(s) are replaced and keep going out. at $1500 to fix each time, how can anyone afford to drive the jeep gc. *tr | |||
| 11/01/2006 | 1 | 03/01/2002 | |
| 2002 grand cherokee dual climate control lost heat in both zones. *ts the consumer stated the problem was due to the weak blend and recirculation doors in the hvac system. the doors are turned by a motor attached to the bottom of the door at the end of a hinge shaft. the motor stops turning when there is enough physical resistance from the door stopping against its housing. this puts stress on the shaft/door junction and over time strips the shaft so that it spins almost independently of the door. the motor then experiences little resistance and keeps turning. *jb | |||
| 12/16/2005 | 27316 | 1 | 05/02/2003 |
| Cold air began coming from the vents side of the glove compartment when the heater was on. dealer found the air conditioner/heater blend doors that direct the air had broken. a plastic part that directs the doors had broken. dealer technicians said they have repaired several vehicles with this problem. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 03/29/2012 | 105874 | 1 | |
| The defrost only works 50% of the time. did not work while driving down the highway at 65mph. this was extremely dangerous as i could not see through the windshield. the next day was working fine and a week later i had the same issue. i had the heater core replaced and the issue is still happening. *tr | |||
| 08/03/2012 | 160000 | 1 | |
| My ac system is faulty. hot and cold air blows at the same time. windows constantly fog up and i can't see. getting blend door codes on the climate control reader. *tr | |||
| 11/01/2007 | 110000 | ||
| Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the dual heat system failed and would not allow the heat to circulate. the vehicle was taken to an independent mechanic where they advised him that the dual heating system needed to be replaced. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 110,000. | |||
| 02/20/2009 | 86000 | 1 | |
| Heating system in 2002 jeep grand cherokee failed. i don't have defrost, heat. have heard of numerous complaints from other cherokee owners with the same problem. *tr | |||
| 01/01/2003 | 18000 | 1 | |
| Another blend door failure complaint. passenger side went out and not only does it affect the defrosting ability on that side of the windshield, a passenger has no heat either. blows cold air all the time. chrysler has known about this problem with the cheap plastic parts used to manufacture the units but don't take responsibility for doing the right thing and fixing them for free. my jeep had less than 50k on it when the failure occurred. i will never buy another chrysler product. they are despicable. *tr | |||
| 01/01/2002 | 40000 | 1 | |
| Jeep grand cherokee blend doors. that all i have to say. the blend doors are junk. they break in every jeep gc. it's a 1500 dollar job that chrysler is aware of. it happens in all jeeps. the doors break, leaving the passenger compartment with no heat. chrysler is aware of this problem. they have issued a tech bulletin, but still they do not recall this part. this is | |||
| 12/07/2009 | 107000 | 1 | |
| I am paying for a 2002 jeep grand cherokee that i purchased used in 12-06. i have had a problem with the heater 6 months after i purchased it used, which the dealer would not repair. i called chrysler and no one returned my call until this month. i received a recall about the fan blades and took it into the shop. prior to the shop appointment the check engine light came on, i asked the service tech to check why the heater was not working and why the check engine light was on. he called me to tell me that the recall part was on back order and that the blend motor and doors on the heater were broken and that the leak detection pump had gone out, which would prevent me from getting it inspected. he also told me that the heater plugs were melted and it needed a wiring harness replacement. the dash gets very hot which has melted the plugs but no heat is blowing into the vehicle. this could cause a fire inside the vehicle. also the leak detection pump is an emissions problem and per federallaw has to be operating in order to pass inspection. i spoke with chrysler and asked them to repair the vehicle and they laughed at me, telling me this vehicle had been out of warranty for 4.5 years. (it was out when i purchased it.)and if it were still under warranty then they would fix it. i also asked why if the recall had been out since 2006 then why was i just now getting it, and the part was on back order which tells me that i have been driving an unsafe vehicle.he also told me that the heater being broken was not a safety issue, it is due to not having heat to defrost windows and plugs melting could cause a fire. i have checked the web and there are so many web sites that talk about these problems with the jeeps that go back to 1998- 2005. please help me i am out of work due the medical problems and i have a very tight budget. i have contacted the n.c. attorney generals office, consumer affairs, chrysler, nat. assoc. consumer affairs. at this point nothing has been done.-sharon *tr | |||
| 11/19/2008 | 1 | ||
| My 2002 grand jeep cherokee's heat stopped working and i was told that the actuator doors were gone. this was determined by the dealer. now my heated seats have stopped working.the dealership gave me an estimate of about 1300.00 dollars to replace the doors. *tr | |||
| 01/05/2007 | 67000 | 1 | |
| No heat on passenger side in january 2007, september 2007 no air both sides, then november 2007 no heat at all from both sides. the jeep has been in and out of the dealer all year with many issues, as employee of chrysler , i love my jeep that i purchased new, just not happy with the repair work needed all the time . *tr | |||
| 10/21/2007 | 65000 | 1 | |
| The heater/air conditioner began working less and less efficiently. now neither will work at all, causing my family to travel unless the weather is just right. nothing the repairs cost $1400. *tr | |||
| 01/01/2008 | 1 | ||
| This is a complaint against nhtsa. it appears that even though 100's of consumers have complained about a certain problem with the air flow blend door on jeep gc products nothing is done about it. it is obvious that this failure is a defect and not a wear and tear problem. i am sure there would be 1000 | |||
| 10/29/2008 | 80000 | 1 | |
| Blend doors failed on 2002 jeep grand cherokee. cannot get heat, defrost windows, etc. this happen to our jeep at 80,000 miles, but i have heard from many jeep owners with the same problem, some happening as soon as 40,000 miles. this is clearly a manufacturing defect and is a safety issue if one cannot properly defrost windows. cost is $1,200 to repair per dealership. *tr | |||
| 10/10/2008 | 62000 | 1 | |
| Apparently there is a huge number of jeep grand cherokee owners with defective blend door actuators. i am one of them. i own a 2002 jeep grand cherokee limited and have no heat on my passenger side. no defrost, big safety issue. dealer quotes over $1,000 to repair. i can't afford that! *tr | |||
| 09/11/2007 | 115000 | 1 | |
| In the fall of 2007, the heat on the passenger side of 2002 jeep grand cherokee stopped working. i did some online research and this problem was so common that i easily found plenty of people with the exact same problem that were able to self-diagnose the problem using the jeeps internal computer to output the system faults. using the same method to enter the azc self-diagnostic mode, the climate control display output the system fault codes 52-54-56. since most of the consumers i've run into with this problem get that exact code, or have had the same problem diagnosed by a jeep dealership service department, i already know that it will cost anywhere from $1000+ to be repaired, the majority of it being labor as the entire instrument panel assembly has to be removed. to address this problem, daimler-chrysler released tsb 2400104 - new hvac sub-assembly replaces blend or recirc door components. each new sub-assembly consists of several individual components. the new sub-assemblies improve component reliability. it is recommended that the respective sub-assembly be installed if a blend air door(s), a recirculation door, a door link, or a sub-assembly housing requires replacement. these new parts cost less than $200 according to the bulletin, but i find it hard to believe that daimler-chrysler expects their customers to pick up the tab on a design flaw. especially a design flaw that is so labor intensive that even though the parts are less than $200, the final bill will be more than $1,000. a job so consuming that it wouldn't be wise to have it serviced by anything but a jeep service technician. not to mention some repair shops wont even take on the job due to the time and possible accountability of such a project. this is a major safety issue; not only because you lose the ability to defrost but of the effects extreme cold can have on a body too. the nhtsb needs to address this with daimler chrylser. *tr | |||
| 10/10/2006 | 1 | ||
| The a/c, and heater does not work properly!!! on my 2002 jeep grand cherokee limited (wj), the heat does not work on the drivers side, there is a flap under the dash that is jammed shut, so the heat only works on one side!!! i got a quote to get this problem repaired, and it was 800-1200 minimum!!!! *tr | |||
| 10/06/2008 | 100000 | 1 | |
| This is in regards to the blend door issue on jeep grand cherokee models that have the dual climate control. the fact that this issue is imminent in nearly every one of these vehicles is disturbing enough in itself, but what is downright unacceptable is that the average cost to repair ranges from 1000.00-1300.00!! this issue is so prevalent that 3 different jeep site forums have had so many jeep owners bring this up that it has become a posted issue. i have recently purchased a 2002 model and, knock on wood, have not experienced this issue. i believe it actually may have already been taken care of, but in the event that i am wrong, i can only hope and pray that dc/jeep has stepped up and done what is right, and, at the very least, as a recall/tsb, covers a large portion of this repair. *tr | |||
| 10/11/2006 | 50000 | 1 | |
| The car does not blow heat on the passenger side. apparently there is a well known problem with the blend doors and the actuators. it is very dangerous in the winter when the right side of the jeep does not defrost because no worm air blows out. no visibility. *tr | |||
| 08/09/2008 | 80765 | 1 | |
| Brought my 02 jeep grand cherokee in november 2007 had problems with the heat mode blowing cold out the passenger side vents. to stop this and make the passenger side feel the heat i had to tape up the vents on the passenger side. well summer of 2008 began so i remove the tape from the vents. with the ac on the air flow was weak the as was recharged the driver side blew cold, but passenger side was weak. around august turn on the ac nothing but a very weak airflow from both sides. the possible villains blend air doors and the air recirculation door. cost from dealer to repair 1,000.00 to 1,200.00 the winter of 2008/ 2009 is approaching no heat and *no defrost. could get dangerous. pleas help!!!!!!!! *tr | |||
| 10/31/2007 | 60000 | 1 | |
| The heat on the passenger side of the jeep is blowing cold air in winter, even when it is set to maximum heat. the dealer told me that there is a service bulletin on the blend door and they want over $700 dollars to fix it. my question is if they know there is a problem with it from design how come they don't fix it for free and why should i pay for it when they knew they sold me a bad design. also now the ac is blowing hot air and they are telling me it is the same problem with the blend doors. this is a safety issue since in the winter i can not defrost the front windshield and have to pull over to clean the ice and fog build up from inside the window. *tr | |||
| 11/07/2007 | 140000 | 1 | |
| Hvac unit in my jeep wj, 2002, broke. determined to be blend door and recirculation door malfunction. common problem with very expensive repair!!! *tr | |||
| 12/01/2007 | 65000 | 1 | |
| Repeated climate control blend door failure on 2002 jeep grand cherokee. *tr | |||
| 05/19/2008 | 75000 | 1 | |
| Blend door failure in 2002 jeep grand cherokee. may 19, 2008. *tr | |||
| 03/25/2008 | 80000 | 1 | 12/15/2007 |
| I own a 2002 jeep grand cherokee limited and it is equipped with dual climate control. i've noticed a funny noise coming from the bottom of the dash it almost sounds like a twisting or a clapping noise. just recently i needed to turn on my heater because it was really cold out and for some reason although the temp was set all the way too high it was still blowing cold air from the driver side. however, the passenger side still worked fine. i bought this vehicle used and i know it will cost way more than i can ever afford for this repair. i have investigated this issue and understand that the problem is imminent to jeep owners. i understand that the company feels it is not a safety issue but a luxury. however it is for most of us that own a suv it is because we need to transport our families comfortably. for that is what they advertise. i have a new born child and i think it is ridicules i can not transport her in my jeep because it is to cold for her and she would be at risk of getting pneumonia, because the chrysler corporation has failed to take care of their customers. please help us in making the company fix their inadequate climate control problem and live up to their expectations. *tr | |||
| 01/21/2008 | 51800 | 1 | |
| Cold air blowing from passenger side vents and windshield defroster regardless of control or temp settings. driver side temp adjustments work properly, but passenger side and windshield defroster controls do not provide any heat. windshield does not defrost, as temp mix is not functioning for passenger vents or for windshield defroster. problem has not been resolved. *tr | |||
| 07/15/2007 | 70000 | 1 | 01/18/2006 |
| I purchased my 2002 jeep grand cherokee limited 2 years ago, and 6 months ago, the passenger side blend door actuator died as well as broke the blend door itself upon inspection. this is a problem as it takes removal of the entire dashboard, draining and refilling the ac system and draining and refilling the antifreeze. i spent greater than 10 hours working on the problem. this is not just an isolated incident as there are entire websites set up to help fix the problem (http://www.wjjeeps.com/hvac_sub_assembly.htm). there are numerous message boards relating this problem, and even a company who sells a metal replacement to the plastic part. *tr | |||
| 11/19/2007 | 55000 | 3 | |
| Climate control blend door failure - fogged up front window and nearly caused an accident. *tr | |||
| 09/05/2007 | 65000 | 9999 | |
| I own a 2002 jeep grand cherokee overland edition with dual climate zones. when the heat is on, passenger side vents blow cold air. driver side vents blow warm air. in looking on jeepforum.com, it appears that this is happening to most people who own this type of vehicle. it is a known blend door issue. *tr | |||
| 02/01/2007 | 73000 | 1 | 06/01/2006 |
| Heater blend door broken. no heat at all!! kind of dangerous if you can't defrost your windows because you have no heat. this is a very common occurrence for my model jeep grand cherokee. *tr | |||
| 02/03/2007 | 87000 | 2 | 01/12/2007 |
| My 2002 jeep grand cherokee first lost heat on the passenger side, then a few months later the drivers side heat would not work as well. i was told by my mechanic that the blend doors actuators were not working and would have to be replaced at the cost of $800-$1000. i have been told this is a very common problem. i think this should be a recall issue. please advise. *jb | |||
| 10/23/2007 | 8800 | 1 | 08/23/2004 |
| The hvac blend doors on my 2002 jeep grand cherokee (wj) overland failed at approximately 88, 000 miles causing a loss of heat and defrost abilities. due to the construction of the vehicle it will require a trained mechanic a quoted seven hours of labor to replace a plastic part which has failed. i believe this is a safety hazard, the loss of defrost ability, that jeep manufactures have been aware of and that a recall should be issued so that these jeeps, regardless of mileage may be repaired at no cost to the current jeep owner. *tr | |||
| 04/10/2007 | 69000 | 1 | 08/15/2006 |
| Events leading up to failure: normal usage of vehicle cabin comfort and safety controls (air conditioning/demister) systems. failure: cabin air conditioning system now does not regulate temperature. the system cannot be made to use hot or cold air on demand. in investigating this failure, it has come to my attention that 99% of all other owners of this vehicle report experiencing a failure of the 'temperature blend control doors' within the 'a/c blend assembly'. consequences: the vehicle demister is unable to clear the front windshield of mist/fogging (effectively, depending on outside temperature). corrections: no corrections have been performed due to cost prohibitive expense to do so. the local dealerships quote a price of around $1800.00 to repair the failure, while obtaining parts and performing self-repair will cost upwards of $300.00 plus time spent. *tr | |||
| 10/01/2007 | 65000 | 150 | 11/17/2004 |
| 2002 jeep grand cherokee blowing cold air. i had this looked by the dealer and they said that they needed to replace hvac sub assemblies. they quoted me $1000 to have this fixed. after researching this problem online, it appears that this is a common problem for 2002 (plus other model years) jeep grand cherokees. *jb | |||
| 01/02/2007 | 50000 | 100 | 02/13/2002 |
| 2002 jeep grand cherokee ltd with dual zone cilmate control system. at 50,000 miles the passenger side heat and defroster stopped working. now in at 60,000 miles the driver side heater has also failed. per a web site it is a very common occurance with this vehical. it appears chyrsler is not taking any action to recall this saftey issue. | |||
| 02/15/2006 | 1 | 10/11/2005 | |
| I own a 2002 jeep grand cherokee overland. e events leading up to the failure of the ventilation system were (1) fogging of front windshield,(2) fogging of front passenger windows, (3) failure of passenger's heat while still maintaining the driver's heat function, and (4) only cold air released on passenger's side . consequently the windshield and front windows did not clear. whatsoever came the passenger's side floor and dashboard ventilation system. to correct this problem, a blend air door was necessary for apprately $1,200. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokees with duel zone ventilation systems.*ak | |||
| 01/07/2007 | 126000 | 1 | 12/27/2005 |
| About 3 months ag, the blower started blowing out cold air on the passenger's side. just figured out what was wrong and going to try and find the part and fix it.*ak | |||
| 11/11/2006 | 1 | 09/01/2003 | |
| Bad design/material of hvac component , blend door, causes part to brake, which then does not permit heated air to defrost passenger's side of front windshield, ice builds up on windshield, causing poor visability.*ak | |||
| 03/29/2007 | 106000 | 1 | 03/15/2006 |
| The heating system in my vehicle has a part that has gone out and is 1,300 to fix when jeep knows there is a problem with the heating in the years 1999 to 2004 when the windows fog up you can only defrost one side of the vehicle the other you can't see out which could cause a crash which could be deadly. *jb | |||
| 01/03/2006 | 1 | 12/04/2001 | |
| I own a 2002 jeep grand cherokee limited with 58,400 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windshield and front windows do not defrost, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. to correct this problem, a blend air door is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limited with duel zone ventilation systems.*ak | |||
| 03/04/2007 | 59000 | 2 | 02/01/2007 |
| Tl*- the contact stated that when driving the 2002 jeep grand at 45 mph on clear road conditions the air conditioner started to blow cold air on the passenger side. the problem occurred when he turned on the heater. also caused cold air to blow onto the windshield. the cold air blew onto the windshield that caused the windshield to freeze. the contact was unable to see out of the windshield once it froze. when he attempted to turn the heater off it continued to blow cold air as long as the engine was running. the vehicle was being inspected by the dealership. the vehicle currently had 59000 miles.*ak | |||
| 10/15/2006 | 60000 | 1 | 02/21/2005 |
| Heater/defroster stopped blowing warm regardless of heat switch position. went to dealer and was told all heater/blend doors were broken. they were all replaced, and it took 3 days for them to finish. *nm | |||
| 01/01/2006 | 55000 | 1 | 06/04/2005 |
| (1) the hvac blend and recirculation doors on my 2002 jeep grand cherokee limited broke. (2) this resulted in only cold air blowing on the passenger side. (3) dealer quotes for repairs (parts/labor) are $800+. *nm | |||
| 02/04/2007 | 88000 | 2 | 04/07/2005 |
| I too have purchased one of the junk vehicles with it's un-usable extended warranty. my passenger side heat went out first and now all my heat is gone. i don't feel this complaint has been looked at by anyone when it is clearly a safety hazard to drive in inclement weather. all of us who have been duped by chrysler should get together and start a class action lawsuit against chrysler. i do know one thing for sure. this is the last chrysler vehicle i will ever own! *jb | |||
| 02/17/2007 | 74000 | 5 | 02/17/2007 |
| My 2002 jeep grand cherokee limited edition suv has had a significant failure in the hvac unit. the passenger side vents only blow out cold air, as if the air conditioner was on, but the temperature is set on high. the driver side vents blow out air according to the controls but the speed of the air is weak, even though the controls are set on high. *nm | |||
| 02/11/2007 | 78400 | 1 | 08/23/2005 |
| Driving through another state in sub-zero temperatures, my heater immediately and without notice, stopped working in my 2002 jeep grand cherokee. i could not proceed further, as i had in the vehicle older people who would be too susceptible to the cold. i took it to a dealer who told me they have fixed over 16 of these problems with the blend doors at $1000 for the cost to fix it. *nm | |||
| 02/10/2007 | 50000 | 1 | 07/15/2005 |
| Complaint # 10179028 - blend door - denso's hvac system is substandard and an expensive fix; not covered under extended warranties. *nm | |||
| 10/18/2006 | 46212 | 1 | 03/06/2006 |
| I have a 2002 jeep grand cherokee overland that had approximately 46,000 miles at the time of incident. it was a previously owned vehicle and about 6 months after purchase, i turned on the heater and there was nothing but cold air blowing. when i went to the dealer to get it fixed, they said it could be a simple computer problem, or a major mechanical problem, where the vents get stuck. it ended up being the major one, and they said it was common for this to happen on this model jeep. they installed new blend doors and actuator motors, which cost me about $1,200. it is so costly because they have to remove the entire dash to reach the problem. the labor was $776.04 and the parts were $389.47 after it was returned, about a month later, my car wouldn't start up, because the dealer did not fully connect a wire harness back together, so it vibrated loose and wouldn't allow the keys to start the ignition. this is a safety feature of the vehicle, where the keys have to be programmed to work in the ignition. it made it so it didn't read my previously programmed working keys. i ended up being stranded about 10 miles from the dealer. thanks to aaa, they came and picked the car up, and then took it to the dealer, which they fixed that for free, on account of it being their fault. *nm | |||
| 05/10/2006 | 158000 | 1 | 11/06/2002 |
| I own a 2002 jeep grand cherokee limited. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. to correct this problem, a blend air door is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems. *nm | |||
| 01/24/2007 | 59000 | 1 | |
| Tl* - the contact called regarding 2002 chrysler grand cherokee. the heater failed in the vehicle. the chrysler dealer has diagnosed the problem as the mid-case blend door unit needing to be replaced. the failure mileage was 59,000. *ak | |||
| 11/10/2005 | 47443 | 1 | 06/06/2002 |
| 2002 jeep grand cherokee climate control blend door failed. this causes outside air to blow from the passenger side of dash even when heat setting is turned to maximum temperature. defrosting windshield under winter icing conditions very difficult. dealer wanted $500 - $1500 for repair, depending on amount of labor required removal of dash. *jb | |||
| 01/05/2007 | 70500 | 1 | |
| The heat in my 2002 jeep grand cherokee limited (72,500 miles) stopped distributing heat. first the heat stopped on the passenger side, then a few weeks later, the heat failed everywhere. i had to get the blender doors, actuator, heater core and evaporator replaced. the cost of the repair at a jeep dealership cost nearly $1,500. i've heard this is a common problem on this model jeep. *nm | |||
| 12/29/2006 | 3 | ||
| Started the car and one day the heater just started blowing cold air. never made any noise or anything but slowly the passenger side stopped blowing hot air then the driver side and even the windshiled. no repair has been made becuase of the cost ranging from 1,000 to 1,500 dollars. new parts need to be made free of this defect and manufacturer should cover the cost of repair to every owner in which it occurs. *nm | |||
| 12/29/2006 | 75000 | 1 | 08/07/2005 |
| 1) rapid fogging of front windsheild,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windsheild and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. to correct this problem, a blend air door is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems. dealer said no recall due to no safety concern. isn't a window that can't be defrosted a safty concern? *nm | |||
| 12/14/2006 | 51474 | 5 | 11/30/2006 |
| I own a 2002 jeep grand cherokee limited with 51,474 miles. i purchased this as a used car on nov 30, 2006 from a reputable (?) dealer. to my mistake, we did not check out the heat. we do live in south west fla. upon needing heat to take the dew off my windshield i found i have none. my windshield and side windows do not clear on mornings that heat would help in that situation. it is extremely dangerous as you would expect. no heat comes from anywhere. the dealer checked it out and said it was a blend air door problem and would not be covered under a used auto purchase since we declined the extended warranty. (we took it back on dec. 12,2006 to be checked out at dealer) the dealer said it was a common problem that costs a lot of money,usually over $1000 to replace. i then asked my own mechanic his opinion and he said he will not touch the repair because of the time, labor, and money involved in doing this when he thinks it is a dealer issue. if you do an internet search for blend air door problems you will find this a common problem for 2000-2004 jeeps. *jb | |||
| 01/26/2007 | 70000 | 1 | 05/29/2005 |
| Ventilation system does not properly work. 1/2 of system blows cold air when heat is requested of system. known and widespread issue on vehicle listed. creates safety issue as defroster does not completely and safely remove frost/fog from windshield. *nm | |||
| 01/18/2007 | 74000 | 1 | 12/27/2006 |
| The passenger side vents blow cold. driver side vents work fine. *nm | |||
| 01/05/2007 | 55000 | 1 | 02/27/2002 |
| On my 2002 jeep grand cherokee limited with only 55,000 miles, the defrost / heater does not work properly. from my limited research, it appears the blend door for the dual climate control is an issue for many jeep owners. note: does tsb 2041004 apply to this issue? *nm | |||
| 01/08/2007 | 64000 | 1 | 03/14/2005 |
| My blend doors are broken. i receive no heat from the drivers side. i have searched every jeep forum i can find and have found this to be a very common issue, not due to usage but poor planning on the manufacturers part by using poor construction. *jb | |||
| 11/30/2006 | 38500 | 20 | 12/10/2004 |
| Tl*- the contact stated that while driving his 2002 jeep grande cherokee (failure mileage 38500) at 35 mph in the snow at 18 degrees, the defroster failed to operate properly. it began to blow cold air and then stopped functioning . the windows steamed up and visibility was poor. the contact took the vehicle to the dealer and he was notified that the blend doors were sticking, and not opening and closing the way they should be. the contact is concerned about having an crash due to poor visibility. *jb | |||
| 12/27/2006 | 90000 | 1 | 09/22/2002 |
| No heat on the passenger side. windshield fogged up on passenger side. defroster didn't work. greasy substance on inside windshield and windows. diagnosis: shaft on blend door broken ie. no heat. replace shaft & door. expensive. heater core had to be replaced - very expensive. had to go in through the dash for both repairs. jeep not interested in talking to us about these problems. *nm | |||
| 01/05/2007 | 73110 | 1 | 03/08/2002 |
| 2202 jeep grand cherokee. had only cold air on passenger side; but still had function on driver's side. now no heat whatsoever. cannot clear windshield. estimate for repair at local garage $1500-1800. told is very common with cherokees. when will someone take responsibility for this issue? *nm | |||
| 11/20/2006 | 69500 | 9999 | 09/15/2002 |
| (1) none that we are aware of. feature just stopped functioning. (2) the air conditioning and heater does not direct air flow properly. cold air is directed to the lower passenger side vent regardless of control settings. (3) duct tape placed over passenger lower air outlet. other: the problem started before our extended 70,000 warranty had expired but we didn't realize there was a problem until just after passing 70,000 miles. we kept trying to adjust the controls until it became obvious there was some problem with the way the controls were responding to settings. we are not sure of all the effects this problem may have, such as loss of control of other air conditioner / heater settings which may affect visibility related to the defroster/defogger system as controled by the windshield blower. *nm | |||
| 06/03/2006 | 104000 | 1 | 05/30/2006 |
| - dual climate control system on 2002 jeep grand cherokee limited failed. cold air was blowing from one side despite the settings. resulted in a $1200 repair at the dealership. -dashboard has a loud creaking sound coming from its underside when i turn on the ventilation. -creaking from the dash seconds after shutting the engine off. *nm | |||
| 12/25/2006 | 125000 | 1 | 12/15/2001 |
| A/c system blows cold air only due to high failure item known to daimler-chrysler. results in no defog during cold weather unless you want cold a/c blowing during the winter with sub-freezing temperatures. problem can be eliminated if you buy a jeep grande cherokee in tropical climates only. | |||
| 02/10/2005 | 28900 | 100 | 01/22/2005 |
| Dual climate control:passenger side has no control/blows cold air when system is activated. cold air from all passenger vents. no heat for passenger comfort,or window defog on passenger side. *nm | |||
| 12/20/2006 | 58000 | 1 | 12/15/2001 |
| Regarding my 2002 jeep grand cherokee ltd....only cold air blows from heater on passenger side of car...have been told this is a very common blend door failure on this model and an extremely labor intensive, expensive repair. *jb | |||
| 12/01/2006 | 47000 | 1 | 11/11/2006 |
| Defroster stopped blowing hot air, windshield fogged up, blender door on heating system needed to be replaced. *nm | |||
| 11/01/2005 | 80000 | 1 | 04/05/2005 |
| 02 jeep grand cherokee blend door failure, heater and defogger failure. *nm | |||
| 11/20/2006 | 53000 | 1 | 11/09/2002 |
| 2002 jeep grand cherokee - climate control blend door failure. the passenger side temperature blend door failed at 53k miles. this is a known problem with all jeep grand cherokees. the failure was repaired under a self purchased (i.e non-chrysler) warranty with a $250 deductible. the warranty company would not repair the drivers side bend door, thus this repair will most likely need to be performed again. *nm | |||
| 11/01/2006 | 74000 | 25 | |
| Windshield fogs to point of zero visability. hvac has failed - no heat from any vent. the windshield will not defrost/defog making the vehicle extremely unsafe to operate in rain and cold weather. *nm | |||
| 12/08/2006 | 82000 | 1 | 08/22/2002 |
| My jeep grand cherokee's ventilation system has a fault component which causes the vents to blow all cold or all hot air. it causes my windshield to fog up uncontrollably. the repair should really be the product of a factory recall, instead, it will cost me approx $1400 to fix this problem on my own. i know this is a major failure point on these vehicles from 1999-2004. it is a major safety concern and i am willing to file a class-action suit against daimler chrysler as a result of this failure. *jb | |||
| 12/09/2006 | 49500 | 1 | 06/09/2005 |
| Blower system blend door failure. *nm | |||
| 10/25/2006 | 125000 | 1 | 09/07/2002 |
| Dt*: the contact stated while driving 65 mph on normal road conditions, the windshield defroster did not work. there were no warning lights illuminated prior to the incident. the vehicle was taken to the dealership, who determined the mid case blend needed to be replaced. the manufacturer was also contacted, who expressed the failure was not a safety feature and the repair must be covered by the contact. the contact expressed concern because a lack of visibility should be considered a safety risk and the repair was rather expensive. | |||
| 10/10/2006 | 62000 | 3 | 08/06/2006 |
| Defective hvac blend doors on jeep grand cherokees from 99-04. under normal use these blend doors fail and require a $1800 fix that requires total disassembly of the interior of the vehicle by a trained dealer mechanic. in order to have adequate heat and cooling in my vehicle i had to pay to get it fixed. *nm | |||
| 12/01/2005 | 1 | ||
| Under normal use of my 2002 grand cherokee overland, the automatic climate controls system has started to not work properly. the problem is that when the heat is on, cold air will blow on the passenger side and the front defrost will not work properly either. i have not fixed the failure yet because the repairs cost over $800 and i can't afford it. *nm | |||
| 12/01/2006 | 1 | 10/14/2006 | |
| Failed hvac blender doors have caused vehicle to lose heat functionality. this is causing the car to be unable to defrost so during poor weather conditions the vehicle is unusable. *nm | |||
| 11/10/2006 | 2 | 06/23/2006 | |
| Several months ago i lost heat on the passengers side in my 2002 jeep grand cherokee limited 4x4 sport utility 4dr. i had been trying to save up some money to go have this fixed,and had been searching all over the internet looking on jeep' websites even, trying to figure out what was wrong with my jeep. then on friday, november 10, 2006, the driver side heat quit working during a snow storm. i left work about 5:00 pm and it was snowing and starting to freeze. the windows werent getting foggy or anything they where just icing up it got to the point where i could only see out of a little spot right where the fan blew on the window. i went 35 mph on a 65 mph speed zone because oncoming traffic would temporarily blind me. i don't live in florida, i live in montana. what are people around here suppose to do when this happens to them. stop on the side of the road to scrape the ice of their windows, as another vehicle plows over them, due to the icy road conditions. in montana we have long commutes, some people drive from red lodge all the way to billings. it takes an hour and | |||
| 09/13/2006 | 34020 | 1 | 02/25/2002 |
| Failure of heating system on passenger side of vehicle. the failure of a blend door caused only cold air to be sent to all passenger side air discharges which include the windshield defroster. on cool morning the passenger side windshield would not clear completely of dew, this problem could severely compromise sight out of the right side in the winter months. several web sites that were visited while researching cause indicated that this is a common problem and parts have been upgraded, also stated that due to labor involved that it was a very costly repair. some people writing in to these sites indicated that repairs would no be made. individual driving as well as the rest of the public that are on the roadways with the affected vehicles. *jb | |||
| 10/14/2005 | 25000 | 6 | 03/05/2003 |
| This is my 4th jeep. here is a little background on this issue. i purchased a 2002 jeep grand cherokee, the overland edition. the dealership pushed buying a used certified jeep vehicle! they mentioned the extended warranty that would take care of any issues that the jeep had during the last years of my ownership. i went in the dealership looking to purchase a new vehicle but they told me all the added benefits / value from buying from the used jeep facility! the warranty: as mentioned i purchased the warranty sold by jeep at the local dealership. the service agreement that was sold by the dealership went bankrupt! gary miller chrysler jeep isuzu located in erie, pa sold this to me. my 1st issue was when i decided to take the vehicle in because of a vibration while driving. i was made aware that the company was bankrupt when tying to call and find out what information will be needed when i go to the local jeep dealership in kansas city. furthermore i mentioned to the jeep dealership that pushed the contract that i am wiling to purchase the best contract to make sure i do not have an issue with my new vehicle in the future. the constant issues: i have now taken in my jeep for 6 visits! i have only included some of the payments (see the additional paperwork) but you can see a trend here. this jeep had been nothing but a problem since i purchased the vehicle! i am now stuck replacing the steering pump for the 2nd time! i have to pay for the replacement and live without a vehicle. i am out several thousand dollars and still have to take this vehicle (that jeep pushed on me) to the service shop about every 6 months. i just started driving my vehicle from the last service repair (i am getting very familiar to the local jeep dealerships) and still the item is not fixed and my jeep is leaking oil all over our company driveway. this vehicle is a lemon and the company that made the vehicle sold me a bankrupt contract. *nm | |||
| 05/23/2005 | 40000 | 3 | 03/31/2002 |
| Engine light came on my jeep i took it to the dealership and they informed me the light is from a malfunction with the gas cap seal. also the heater and a/c don't work and i had them look into it they said the main device inside the dash was malfunctioning and want to charge me over $850. also my seat heaters don;t work anymore and again they said the heating pad failed. they refuse to repair the malfunctioning parts stating it's not cover in the warranty that ended 1 and a 1/2 month ago | |||
| 02/01/2005 | 46000 | 1 | 05/05/2002 |
| Faulty dual climate control. *ak | |||
| 11/01/2004 | 75000 | 1 | 12/06/2002 |
| Dual climate controlls on jeeps fail. one side of the units will not heat and only blows cold air thus making winter driving very dangerous. i believe this is a known defect that should be looked at.*ak | |||
| 12/10/2004 | 61175 | 1 | 06/15/2003 |
| 2002 grand cherokee limited has a known problem with the dual climate control system. a door in the system routinely breaks or strips as soon as the vehicle has passed the manufacturers warranty end date. one side(drivers) of the system works as advertised, however the passenger side will only blow extremely cold air. the cost to rectify this anomaly is around $800 at a jeep dealership. from reading several automotive repair forums on the internet, this problem is occurring in a very high number, probably percentage of vehicles. supposedly jeep is aware of the defective part used in the system and is not doing anything about it. at what point is an auto manufacturer required to issue a recall? is there anything consumers can do to force the maker of the vehicle to fix defective parts?. *jb | |||
| 10/23/2004 | 74000 | 2 | 12/01/2002 |
| On dual climate controls, one side of the vent will not let hot air circulate but blows just cold air. will not defrost on one side . after talking to other jeep owners this seems to be a commam problem.*ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 05/01/2009 | 70000 | 1 | |
| Visibility: defroster/defogger system:windshield:blower. *tr | |||
| 10/10/2006 | 50000 | 1 | |
| Visibility: defroster/defogger system:windshield:blower. *tr | |||
| 08/11/2008 | 105043 | 1 | |
| When blower motor turned on high panel under passenger side under dash getting extremely hot. removed paneling under dash and wires are melting, too hot to touch! extreme fire hazard!!!! huge liability!! scared to even turn on blower motor any more due to possibility of fire. during current rain storm unable to get windows defogged to see to drive had to pull off to side of road. *tr | |||
| 08/02/2008 | 69000 | 1 | |
| Visibility: defroster/defogger system:windshield:blower having a visibility problem with the heater/airconditiong in car heating/airconditioning not clearing windshield. *tr __________________ | |||
| 04/10/2008 | 119000 | 1 | 01/03/2005 |
| Blend doors on the hvac system have failed. passenger side only blows cold air. a common problem on these jeeps. *tr | |||
| 12/26/2007 | 1 | ||
| Heat stopped working on the passenger side of my vehicle. now there seems to be little to no heat on the driver's side. i was told that this has been an issue with the jeep grand cherokee line, and yet nothing is done about it. of course this always seems to happen after the warranty has expired. i have yet to pursue repairs as this will cost me almost $500. *tr | |||
| 09/03/2007 | 1 | ||
| My passenger side heat is blowing cold air and i understand this is a common problem. it has been repaired before and i'm not going to pay anther $900 because its jeeps fault. *tr | |||
| 11/24/2007 | 52000 | 1 | 06/30/2003 |
| The heater blower blows very cold air on passenger side. very poor defrosting on windshield even with the temperature setting on max. *tr | |||
| 01/21/2008 | 51800 | 1 | |
| Cold air blowing from passenger side vents and windshield defroster regardless of control or temp settings. driver side temp adjustments work properly, but passenger side and windshield defroster controls do not provide any heat. windshield does not defrost, as temp mix is not functioning for passenger vents or for windshield defroster. problem has not been resolved. *tr | |||
| 12/05/2007 | 44500 | 2 | 04/01/2002 |
| I own a 2002 jeep grand cherokee overland with 44,500 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. in addition to the fogging there is a leak of antifreeze, hazardous material, coming into the vehicle driver and passenger areas, due to defective heater core. to correct this problem, a blend air door is necessary and a new heater core at a cost of approximately $1,700 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds/overlands with dual zone ventilation systems. *tr | |||
| 03/22/2007 | 53000 | 1 | 11/10/2005 |
| Blend air doors broken. blow cold air all the time. *tr | |||
| 02/02/2008 | 1 | ||
| The blend door on my jeep grand cherokee stopped working all of a sudden and now i need to replace them which is going to cost hundreds of dollars. *tr | |||
| 10/15/2006 | 54000 | 3 | 09/03/2002 |
| No heat on passenger side. recirculation does not work. blower fan intermittent. repairs are too costly...estimated to be $1,500. *tr | |||
| 11/27/2007 | 46000 | 1 | 11/19/2007 |
| I want complain about hvac system in myjeep grand cherokee overland 2002, i bought a car on 19.11.2007 and one week after i ve got cold air only and no heat /passenger and driver side/, outside -2 and after one hour driving temp inside +1 , so if im planning to go to centre of europe where in middle of january is about - 15 than i will be frozen over,that my first wj but i really disappointed when i heard that repair of this item in uk cost 1200 pounds!!!!!!!!!!!car done approx 48000 miles so im really anxious to think what would be happening when he reach 100,000.....my god! *tr | |||
| 07/01/2007 | 64000 | 2 | 01/01/2005 |
| Blend door mechanism broke numerous times, blower motor resistor burnt up twice.*cn | |||
| 09/01/2007 | 1 | 05/10/2005 | |
| Passenger-side a/c blend door is broken.*cn | |||
| 12/01/2007 | 140000 | 1 | 08/14/2002 |
| When heat is on, cold air blows from the passenger side. i believe the passenger side blend door is broken. i believe this is a factory/design problem and it affects the defogger and visibility. estimates over $1,000 to repair. *tr | |||
| 12/15/2007 | 1 | 06/20/2004 | |
| Blend door for heater doesn't work, will not defrost windshield. poor visibility. *tr | |||
| 12/06/2007 | 69827 | 10 | 12/03/2007 |
| Visibility: defroster/defogger system:windshield:blower. *tr | |||
| 09/20/2007 | 90 | 1 | 02/12/2004 |
| The heater in the grand cherokee i own doesn't work and will not defrost the windshield causing discomfort and a safety visibility issue. *tr | |||
| 08/23/2006 | 82573 | 2 | 06/16/2005 |
| Heater system fails and will not blow hot air. blend door, and motor replacement is required at a cost of $800.00. i have a 2001 and 2002 jeep grand cherokee both of which have failed. one failed two times. each repair is $800+. *tr | |||
| 11/01/2006 | 72000 | 1 | 03/01/2002 |
| The heating/air conditioning on my 2002 jeep grand cherokee limited is malfunctioning. it blows out cold air on the passenger side when i'm calling for heat. *tr | |||
| 11/20/2007 | 91000 | 6 | 07/28/2005 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact noticed that the heating and cooling system did not work. she called the local dealer and they instructed her to bring the vehicle in for inspection. while driving at an unknown speed to the dealer, she noticed freon rising from the instrument panel. as a result, other components of the engine and engine cooling system began to fail. the air conditioning and heater no longer worked. the dealer stated that not only had her blower motor and resister failed, but the heater core, evaporator core, actuator, and blend door (which no longer provided heat on the driver side of the vehicle) were corroded as well. the dealer further stated that the freon from the instrument panel originated from the evaporator core, indicating the presence of ethanol (toxic gas). the manufacturer has not offered any assistance and stated that the failures were due to lack of maintenance. currently, the estimated cost that the contact has spent on repairs is $2,000. the vehicle is at the dealer and has not been repaired. the failure mileage was 91,000 and current mileage was 91,350. | |||
| 11/19/2007 | 55000 | 3 | |
| Climate control blend door failure - fogged up front window and nearly caused an accident. *tr | |||
| 10/29/2006 | 50000 | 1 | 04/29/2002 |
| Visibility: defroster/defogger system:windshield:blower *tr | |||
| 10/17/2007 | 1 | ||
| Heater blend door malfunction - due to wear on plastic pins dodge garage said that it caused the blower motor to overheat and melted the wires going to the blower motor. repairs will cost around 1200 dollars at the dodge garage. *tr | |||
| 11/23/2007 | 94000 | 2 | 02/01/2002 |
| I have a 2002 jeep grand cherokee limited and always heard noises from the vent since i bought the jeep, got it checked out when it was under warranty and they did something to the actuator. a little over a year ago i had coolant leaking into my car on the passenger side, had to get a new heater core ($800) then when they finished no heat was coming out, it was the blend door so they had to redo all the work in getting in there ($350 after i complained), 3 months ago, same problem heater core leak ($920), now 3 months after that i have no heat, took it in last week, blend door problem and $730. i have no heat in my jeep!! i cannot believe they do not have a recall for this problem with so many people having the same issue and i have had it twice! something should be done. *tr | |||
| 11/21/2007 | 1 | ||
| Blend door failure in the hvac system of my 2002 jeep grand cherokee overland. failure causes hvac system to blow cold air only. this could be catastrophic as i live in colorado and need heat in the winter for visibility out the windshield. *tr | |||
| 01/15/2005 | 30000 | 1 | 12/10/2002 |
| Turned on my 02 jeep grand cherokee on a cold january morning, there was no heat after several minutes. this problem persisted for a week and after bringing my vehicle to a nearby dealer, i was informed the blend door actuator had failed. the cost to repair the issue would be in excess of $1000 and if i had opted to perform the procedure myself the parts alone would have cost upwards of $300 and taken at least 8 hours to complete. this seems to be an issue on all 1999-2004 jeep grand cherokees and leads to complete heat failure with excessively expensive repair costs. *tr | |||
| 11/04/2007 | 118000 | 1 | 08/13/2007 |
| No heat or defrost on passenger side.*tr | |||
| 10/27/2007 | 67523 | 1 | 08/28/2007 |
| My climate control system only provides cold air. when the heat failed it caused a rapid fogging of the windshield since the defroster went from hot to cold. *tr | |||
| 09/12/2006 | 55000 | 1 | |
| I own a 2002 jeep grand cherokee overland with 60,000 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat and driver heat function, and (4) only cold air release on both sides of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. to correct this problem, a blend air door is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems. *tr | |||
| 10/28/2007 | 1 | ||
| Visibility: defroster/defogger system:windshield:blower. *tr | |||
| 10/16/2007 | 1 | ||
| Ventilation system blend doors have broken, no control of airflow to the defroster. safety issue, can't defrost windshield. *tr | |||
| 05/17/2007 | 135000 | 1 | 09/15/2005 |
| I own a 2002 jeep gc limited, the passenger side vents only blows cold air, my mechanic had told me this is a very common and expensive problem, but that chrysler motors has not yet issued any kind of recall for this issue. he also told me that eventually the driver side will also fail, because the defective part is poorly made. *tr | |||
| 09/25/2007 | 1 | 08/31/2002 | |
| Air blend doors located deep inside dashboard have failed on my car & thousands of others. this causes the drivers compartment to typically freeze during winter months. even though it is an admitted manufacturing defect, chrysler will not issue a recall because it is not deemed enough of a safety issue. since repairs are $1k or more, many people are putting off service or trying homemade remedies to fix the problem. thus going without the repair or trying to do it yourself you make the drivers compartment very unsafe. chrysler is making a huge profit off this repair and their service centers admit this. *tr | |||
| 10/05/2007 | 1 | ||
| Creaking, shattering noises coming from the passenger side of the dash. cold air coming out of vents, when it's not supposed to. dealership told me it was the blend doors that are failing. *jb | |||
| 04/10/2007 | 69000 | 1 | 08/15/2006 |
| Events leading up to failure: normal usage of vehicle cabin comfort and safety controls (air conditioning/demister) systems. failure: cabin air conditioning system now does not regulate temperature. the system cannot be made to use hot or cold air on demand. in investigating this failure, it has come to my attention that 99% of all other owners of this vehicle report experiencing a failure of the 'temperature blend control doors' within the 'a/c blend assembly'. consequences: the vehicle demister is unable to clear the front windshield of mist/fogging (effectively, depending on outside temperature). corrections: no corrections have been performed due to cost prohibitive expense to do so. the local dealerships quote a price of around $1800.00 to repair the failure, while obtaining parts and performing self-repair will cost upwards of $300.00 plus time spent. *tr | |||
| 06/10/2004 | 45000 | 2 | 03/10/2003 |
| On my 2002 jeep grand cherokee limited cold air blows from one side of the dash even when i have the heat turned on. the jeep dealer told me that i have a blend door failure and the repair will cost about 1200 dollars. *jb *jb | |||
| 11/16/2006 | 42250 | 2 | 10/18/2003 |
| Blend door on my 2002 jeep grand cherokee limited initially stopped at that point and only blows cold air to the passenger. now a year later i have no heat at all. disappointed for sure and from the numbers of people with this problem, seems to be defective from the start. a recall should be called. 1500-1800 to fix on a car with less that 43,000 miles, give me a break, no wonder more people are buying japanese. *jb | |||
| 09/17/2007 | 1 | 08/14/2007 | |
| Blower motor/ visibility windshelid. *tr | |||
| 06/22/2007 | 62000 | 2 | 01/19/2003 |
| I purchased my 02 jeep grand cherokee in 2004. in december of 2005, my heater went out. i had to replace a blend door. that was an $1,100 job. now my air conditioning have went out with the same problem. i am looking at another $900 job. i have very loud noises coming from the panel when i shut off the engine. i am also 7 months pregnant and cannot afford this. *tr | |||
| 08/22/2007 | 67400 | 1 | 03/03/2007 |
| Blend door is broken must be replaced, heater only blows cold air on driver side, front windshield defroster only blows cold air, causes poor visibility due to fogging. *tr | |||
| 06/05/2007 | 95428 | 1 | 08/31/2002 |
| Hvac blend doors fail causing inadequate defrosting of windshield and uncontrollable temperatures within interior of vehicle $1593.42 to repair. *jb | |||
| 07/01/2007 | 95000 | 1 | 05/05/2007 |
| The passenger side vents on our 2002 jeep grand cherokee have started to blow warm air even with the a/c tuned to its lowest setting. *tr | |||
| 10/20/2006 | 54000 | 1 | 04/18/2002 |
| Air conditioning subassembly blend mode doors are not functioning properly. when the air conditioner is on, air will blow on the driver's side but not on the passenger side. *tr | |||
| 04/12/2007 | 73500 | 1 | 01/20/2007 |
| Ventilation system failure, cannot use defrost to see out windshield when fog appears. *tr | |||
| 05/17/2007 | 99000 | 1 | 01/01/2004 |
| Hvac system died, blend doors and recirc doors located under dash have failed, this is a common problem on this vehicle, $2000 to fix, chrysler should recall this problem as every grand cherokee experiences it. so until fixed no ventilation, notable defrost so windshield fogs up causing unsafe visibility. *tr | |||
| 05/15/2007 | 65000 | 1 | 04/14/2007 |
| The heating/air conditioning system on 2002 grand cherokee was faulty. the vehicle has just over 65000 miles on it. i just had it repaired at a cost of over $1000 and it was still making noises that lead me to believe it will fail again. it wasnacceptable that a car company with as much experience as daimler chrysler could not design a quality heating / air conditioning system.*ak | |||
| 11/29/2006 | 40000 | 1 | 05/10/2005 |
| 2002 jeep grand cherokee - broken heater blend doors. internal failure resulted in approx. $850 repair. research has shown that this is a common failure for this model jeep. four dealerships told me that this happens to all 99-04 cherokees and that jeep has not been willing to issue a recall. *jb | |||
| 11/01/2006 | 57000 | 15 | |
| Cold air only / no heat or defogger on drivers side / door travel too small / large. dealer quote of $1100 to repair/replace hvac sub assemblies. *tr | |||
| 03/20/2007 | 1 | 09/15/2005 | |
| 1)unknown, purchased as pre-owned 2)vehicle won't start right away, turn key to start then wait approx 10 seconds and try again, typically will then start, all other electrical parts would come on. on two occasions vehicle was towed because it would not start at all. entire electrical system went haywire, no gauges, power windows and locks did not work. heat/ac blower randomly works. 3)computer was replaced, starter was replaced, ignition switch was replaced. problem still exists, but much more infrequently. was advised by phil long jeep repair that there is no part available to repair blower on heat/ac unit. windows fog and freeze, no visibility. this has been an ongoing problem for many months. complete failure occurred sometime in march 2007. *tr | |||
| 09/27/2006 | 95000 | 1 | |
| Visibility: defroster/defogger system:windshield:blower. *jb | |||
| 03/31/2007 | 105000 | 7 | |
| Tl*- the contact stated that whenever he drives the 2002 jeep grand cherokee with 105000 failure mileage) at night or in the morning a the windows get fogged, the defrost only worked on half of the window. one side blew out cold air, and the other side blew out hot. the vehicle was taken to a dealer, who stated that one of the bend doors failed and jammed the other ones. the dealer stated that they saw this problem often. the vehicle has not been repaired. the current mileage was 106423.*ak | |||
| 11/10/2006 | 88000 | 1 | 06/02/2006 |
| Replacement of broken blend door and leaking heater core. *jb | |||
| 04/07/2005 | 56000 | 2 | 04/07/2005 |
| Air circulation system has failed for the second time, causing unpredictable window frost conditions. *jb | |||
| 01/20/2007 | |||
| Blend door failure. no heat to window defroster/defogger. unable to clear window to see out. | |||
| 03/05/2007 | 53000 | 1 | 10/20/2006 |
| (1) unknown, none (2) blend door failure: unable to defrost, visibility obstructed (3) hasn't been correct yet. *jb | |||
| 12/01/2006 | 75000 | 1 | 06/02/2002 |
| 2002 jeep limited. winter of 2007 vents on passenger side only blows cold air. dashboard, windshield defroster and rear seat vents only blow cold air. major safety problem because cannot defrost front windows due to cold air. dealer states that they have been getting flooded with 2002 ltd's this year with this problem, and approximately 50% of 2002 jeep limited have this problem. it is caused by broken hinges on vent door under dashboard. cost to repair is over $1,000. *jb | |||
| 03/01/2007 | 74000 | 9999 | 02/28/2007 |
| Defroster and defogger not working properly. limited visibility due to foggy windows. need to have blend doors replaced. *jb | |||
| 09/05/2005 | 25000 | 1 | 06/07/2002 |
| 2002 grand cherokee unlimited (wj) blend door broken. creaking/groaning sounds coming from under dash. when heater is on, passenger side gets only cold air. first discovered in sept of 2005 while vehicle was below 36000. vehicle still within factory warranty (100,000). was told by dealer that the blender door was broken and not covered under warranty. cost to repair approx. $850.00. unsatisfactory since this seems to be a common problem with wj owners. we've been living with this problem for two years due to the cost of the repair. *jb | |||
| 09/05/2006 | 62000 | 9999 | 05/08/2006 |
| Visibility: defroster/defogger system:windshield:blower blend doors are broken, resulting in no heat on passenger side, and no defrost for the windshield. *jb | |||
| 09/01/2006 | 31000 | 1 | 04/01/2006 |
| Vehicles fails to defrost on the passenger side windshield and door widow due to it blowing cold air only. dealer reports that this is extremely common and is a manufacturing defect that the manufacturer will not fix. *jb | |||
| 11/01/2006 | 82500 | 2 | 10/15/2006 |
| Automatic climate control system failed, was replaced and now the defrost is not working again after being repaired previously. *jb | |||
| 01/19/2007 | 99 | ||
| Air condition blowing cold air regardless of settings. loud noises during operation. failure to defrost properly. *jb | |||
| 01/10/2007 | 1 | 02/28/2002 | |
| The a/c in my 2002 jeep grand cherokee is not working properly. it doesn't cool down, one side blows cool, the other hot, there is a fan noise and there is cold condensation smoke (?) that blows out at times. i have been told that the blend door motor needs to be replaced. i was quoted a parts price of $94.00 and approximately 5.2 hours worth of labor. *jb | |||
| 12/27/2005 | 2 | ||
| The hvac system in my 2002 jeep grand cherokee became inoperative due to poor quality blend doors. this led to no airflow from the system and unsafe operation of the vehicle due to no defrost/defog capability and subsequent loss of visibility out of the vehicle. *jb | |||
| 10/14/2006 | 1 | ||
| The blend doors on my 2002 jeep grand cherokee with automatic climate control have failed. first the passenger side blend door failed and would only blow cold air, while the drivers could blow warm air. now the drivers side blend door has failed as well and will only blow cold air. it costs over $1000 at the jeep dealership to repair a blend door since it requires complete removal of the dash assembly. the jeep dealership service technician said blend door failure is a very common occurrence with the 2002 jeep grand cherokee. this is a major problem since this the front windshield defogger becomes ineffective when the blend door is broken. *jb | |||
| 10/01/2006 | 49800 | 1 | 06/23/2002 |
| Visibility: defroster/defogger system:windshield:blower. *nm | |||
| 12/14/2006 | 1 | 12/07/2006 | |
| Front passenger defroster has failed causing the front window to not defrost on the passenger side. *jb | |||
| 09/11/2006 | 50000 | 1 | 10/15/2004 |
| No heat due to blend door failure and defective hvac system. *jb | |||
| 12/01/2006 | 68800 | 12 | 11/28/2006 |
| Cold air blows from one side of the dash even when the heat is turned on. defrosting/defogging of the windshield is not accomplished. *jb | |||
| 10/17/2006 | 2200 | 1 | 12/31/2001 |
| Hvac blend doors fail causing inadequate defrosting of windshield. *jb | |||
| 11/18/2006 | 72526 | 1 | 05/17/2006 |
| Visibility: defroster/defogger system:windshield:blower. *jb | |||
| 11/20/2006 | 70000 | 1 | 01/20/2006 |
| The defroster/defogger system has failed preventing warm air from circulating to the defrost ducts making it un-safe and in-operable to drive this vehicle in weather that would require the defroster/defogger system. nm | |||
| 11/21/2006 | 2 | 06/10/2002 | |
| Heater no longer working.. dealer found to be faulty blend door and recir door. the issue causes windows to fog making it difficult to see while driving. i was quoted $1200-1600 to have repaired at dealer.. it's too expensive as i'm on a very limited budget... but very concerned about the safety of this vehicle*jb | |||
| 09/18/2005 | 39500 | 1 | 03/16/2002 |
| Without any warning and before i knew of its commonality i noticed my defroster not able to keep up and then i had no heat from any vents..blend door failure in 2002 jeep grand cherokee, no heat at all out of any vents, terrible defroster function, very difficult to gain visibility in any inclement weather... i repaired it myself to a cost of $300 or so and around ten hours labor, all with oem chrysler parts, then one year later another failure of the same parts.... *jb | |||
| 02/23/2006 | 40000 | 1 | 02/21/2002 |
| Blend door in the ventilation system failed after only 40k miles, causing cold air to blow through the vents on the passenger side, even when the heat was on. cost of repair was ~ $900 parts and labor. *jb | |||
| 12/01/2006 | 92000 | 3 | 03/04/2004 |
| My jeep grand cherokee has a bad ventilation system. this is a manufacturing defect which affects all jeep grand cherokee's manufactured with auto climate controls from 1999-2004. i have had to bring mine in for repair twice now, and it has once again failed. the levers in the ventilation ducts have plastic components which, over time, break down and crack causing cold-only or hot-only air to blow from the vents. this issue causes major fogging of the windshield at times depending upon how the levers get stuck, which is a serious and major safety concern- i have to pull over and wipe the windshield down so i can see. i lead a group comprised of over 1000 people who have formed expressly as a result of this matter; all of our vehicles are ailing, and rest assured, there are thousands more out there with this problem who probably aren't even aware our group united against daimler chrysler even exists. it would be in dc's best interest to issue a recall or settlement agreement before this turns into another class-action suit like they experienced with the 99-03 jeep grand cherokee brake rotor/caliper matter earlier in the year. *jb | |||
| 02/05/2005 | 1 | ||
| Duel climate control doors not working no heat on passenger side or on driver side. windows fog up and make for dangerous driving conditions. cost 1500.00 to repair and fix. at the dealership they have seen between 8-10 of these since october 2005 and it is only february 2006. when i called jeep about the problem the customer service person told me he was setting me straight and that he didn't care if i was a customer again. he would not let me talk to a supervisor and he hung up the phone on me. *nm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 01/21/2008 | 51800 | 1 | |
| Cold air blowing from passenger side vents and windshield defroster regardless of control or temp settings. driver side temp adjustments work properly, but passenger side and windshield defroster controls do not provide any heat. windshield does not defrost, as temp mix is not functioning for passenger vents or for windshield defroster. problem has not been resolved. *tr | |||
| 12/05/2007 | 44500 | 2 | 04/01/2002 |
| I own a 2002 jeep grand cherokee overland with 44,500 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. in addition to the fogging there is a leak of antifreeze, hazardous material, coming into the vehicle driver and passenger areas, due to defective heater core. to correct this problem, a blend air door is necessary and a new heater core at a cost of approximately $1,700 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds/overlands with dual zone ventilation systems. *tr | |||
| 01/13/2007 | 58450 | 1 | 01/12/2007 |
| Defroster / defogger failed to produce warm air resulting in restricted visibility. dealer had to replace the blend doors within the defrost / heater system. cost of repairs was $1100+. visibility: defroster/defogger system:windshield:blower. *tr | |||
| 07/01/2007 | 64000 | 2 | 01/01/2005 |
| Blend door mechanism broke numerous times, blower motor resistor burnt up twice.*cn | |||
| 07/09/2006 | 58765 | 1 | 03/10/2003 |
| Heater/air conditioner ventilation system not functioning properly. just stopped working. would not direct heat/air to all vents. was not covered by extended warranty, even though they knew there was a defect in the equipment. $1200+ to fix with a couple $10 parts! the whole dash has to come off. *tr | |||
| 11/19/2007 | 55000 | 3 | |
| Climate control blend door failure - fogged up front window and nearly caused an accident. *tr | |||
| 11/15/2007 | 70000 | 1 | 12/15/2004 |
| Dual climate control is broken. cold air on one side & hot air on the other side. *tr | |||
| 11/15/2007 | 74500 | 1 | 04/14/2007 |
| I can't believe after reading on the internet and reading the complaints on this site about this problem that nothing has been done! i own a 2002 jeep grand cherokeellimited with dual heat zone. i recently lost heat on the passenger side. now you ask how is this a safety issue? well when you have it on defrost you have heat on the driver's side and ice cold air blowing on the passenger side. (remember that when you have the defroster on the a/c pump circulates which causes very cold air to blow) now only part of your windshield is clearing up. i live in central pa where the weather is always changing. especially in the fall and spring. this temperature change can cause the windshield to fog up rather quickly especially when it's damp and there are warm bodies in the car. this can occur when your driving down the road at any time. i work for napa auto parts and travel in 3 states. i'm a former vehicle technician and know a lot of repair shops. i was blown away at how many of theses repair shop knew exactly what the problem was and said that this is very common. they also stated that it is very time consuming and very costly to repair. most dealership stock the parts to repair this. this alone should throw up a red flag! the blend doors were designed very cheaply and we the consumer have to pay for it. anyone can see the hazard here the question is, will somebody do something before there is a death? ( there may have already been some, but nobody will ever know if the person is dead!). now you know why this should be a recall. i can tell you that not many people are aware of this website. you would have a lot more complaints on this issue if they did. *tr | |||
| 10/05/2006 | 58000 | 1 | 06/11/2002 |
| Visibility heating and cooling. passenger side air wont heat. drivers side works fine on dual climate control overland. passenger side will not. when i phone my local dealer here in yankton sd, the service rep actually completed my sentence when i was describing the problem. he indicates this is a repeating ongoing problem with the grand cherokee. he even described the impaired vision as a result of the very well known malfunction. he told my wife and i that unless there is a severe chance of personal injury jeep will not step up to the plate and take responsibility for this poor design flaw. also he indicated it may cost as much as $1500 to fix. he suggested i stuff plastic bags into the heat duct to stop the flow of cold air until i get it repaired. he commented that poor visibility will continue if not worsen by doing so. plain and simple, jeep needs to take accountability for their design flaw. the know the problem is theirs but continue to take advantage of their customers for their own doing. if i wanted this kind of treatment, i would of purchased a gm. the tacoma, great performer and service people who don't take you for an idiot. *tr | |||
| 11/21/2007 | 51000 | 1 | 09/15/2000 |
| Windows fog up so bad i can't see on right side of car. cold air blows out on passenger side even as the temp control is set on hi position. ran diag. on hvac and error code 52 = ai (recirc) door travel range too large & 56 = right temperature door travel too large. *tr | |||
| 11/01/2007 | 92000 | 1 | |
| Heat failed on passenger side. *jb | |||
| 09/12/2006 | 55000 | 1 | |
| I own a 2002 jeep grand cherokee overland with 60,000 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat and driver heat function, and (4) only cold air release on both sides of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. to correct this problem, a blend air door is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems. *tr | |||
| 04/10/2007 | 69000 | 1 | 08/15/2006 |
| Events leading up to failure: normal usage of vehicle cabin comfort and safety controls (air conditioning/demister) systems. failure: cabin air conditioning system now does not regulate temperature. the system cannot be made to use hot or cold air on demand. in investigating this failure, it has come to my attention that 99% of all other owners of this vehicle report experiencing a failure of the 'temperature blend control doors' within the 'a/c blend assembly'. consequences: the vehicle demister is unable to clear the front windshield of mist/fogging (effectively, depending on outside temperature). corrections: no corrections have been performed due to cost prohibitive expense to do so. the local dealerships quote a price of around $1800.00 to repair the failure, while obtaining parts and performing self-repair will cost upwards of $300.00 plus time spent. *tr | |||
| 01/02/2007 | 75000 | 1 | 04/15/2005 |
| I own a 2002 jeep grand cherokee limited. late winter, when i needed it the most, my heat began not working only on the driver's side of the vehicle. the passenger side had plenty of heat though. i took it to the dealer and after a $1100 repair bill to repair the blend doors inside the ac system (mostly labor), it was repaired. today, again, i have no heat and now no ac too. a diagnosis now says that i have a code for travel too large-this is the code for the blend doors again. after an internet search, i see that there are many, many others like me who are having the same issue. this is a safety concern as in the winter, there is no way to clear the windshield with the cold air. dailmer chrysler needs to do the right thing here and stop profiting from their own defects. this should be a recall to repair all affected vehicles. *tr | |||
| 11/03/2006 | 62131 | 1 | 04/20/2002 |
| I have a 2002 grand cherokee overland. i realized my heater vents on the passenger side weren't working after the vehicle was beyond the 36,000 mile warranty. i believe the failure was long before 36,000 miles but it was too late for the problem to be covered by the warranty. i took it to a dealer who told me the vent-air door had failed. the cost to repair was quoted at being around $1300. i thought it strange that a failure of this type would occur especially in a vehicle with low mileage. i haven't got the vehicle repaired yet but it is certainly an aggravation in the winter. i talked to two people where i work who own grand cherokees and both their jeeps have the same problem. seems like an unusual coincidence. after checking on the internet it appears a lot of jeep owners are having the same heater-vent door problems. sounds like a design problem to me that jeep owners are paying the price for. *tr | |||
| 10/20/2006 | 70215 | 1 | 03/28/2005 |
| Visibility: defroster/defogger system:windshield:blower blend doors and recirculation doors no longer function. to my knowledge, this is a design flaw and will affect every 1999-2004 jeep grand cherokee with auto climate control. the dealerships request a ridiculously high price for repairs. jeep/chrysler should step up and correct this malfunction in their faulty product. *jb | |||
| 01/22/2007 | 70000 | 1 | 09/14/2005 |
| On january 22, 2007, i heard a cracking noise under the dash as i started my jeep in the morning. later that morning it became apparent that it was not possible to get any heat in the cabin, nor was it possible to defrost the windshield. after trying various settings, all that can be achieved is to blow cold (ambient) air (currently 4f) out of the various vents/defroster. this does very, very little to remove frost from the windshield. additionally, the heater core has begun failing. this releases additional moisture into the cabin, causing even worse fogging (frosting this time of year). this combination of failures renders the defroster totally ineffective, and requires the dangerous act of wiping or scraping the inside of the window about every 5 minutes under normal winter conditions. i am informed that this condition is caused by the breakage of mix doors in the hvac system, a known defective weak part that is currently being replaced (at customer expense) on virtually all 1999-2004 grand cherokees with automatic climate controls. breakage of these parts can constitute a serious hazard, and should be a required recall by dc. i have had to undertake this repair myself - a huge task, as i do not have the $1800 to have the dealer repair it. *jb | |||
| 10/13/2006 | 62000 | 1 | 07/05/2006 |
| It appears that all jeeps from 99-04 have a blend door malfunction. i bought my jeep used in 2006 it is a 2002 with 62000 mile on it bought it in the summer and it was 100 degrees out. had no idea that the heater did not function 2 months later the temperature dropped and i was in the cold on the passenger side. contacted dealer scheduled repair had to pay half of the $840.00 bill. was told it would probably do this again, since it is an all to common problem with the dual temp electronic climate zone models. just thankful no one got hurt if window was unable to defrost and caused an accident. *jb | |||
| 01/10/2007 | 34500 | 1 | 12/29/2002 |
| Heater blend door failure, heater constantly blows cool air, vehicle only has 35,000 miles on it dealer estimate to fix $1200-$1500 dollars. *jb | |||
| 01/14/2006 | 34500 | 1 | 06/15/2002 |
| Heater blend door inoperable. my pregnant wife and i were driving in the mountains near big bear, california . it was about 30 degrees that morning and the heater didn't work. it actually blew cold air on the windshield, and it froze blocking our view when we ran off the road. we could have been killed.*ak | |||
| 09/20/2005 | 58000 | 1 | 11/26/2001 |
| Dt: the contact states he owns a 2002 jeep grand cherokee limited. the consumer states that there was technical service bulletin 10005603 regarding the visibility:defroster/defogger system:windshield:controls/wiring. the consumer stated that he had the repairs done, but the cost was $1,357.24. he was still not satisfied with the repair of the vehicle because some of the vents pushed through a lot of air, and some of the vents pushed through a minimum amount of air. the consumer felt that this was a safety defect because it did not allow the defrosting system to work properly on the passenger's side of the vehicle. the consumer was concerned that there was no heat or air conditioning on the passenger's side. the digital control for the passenger's side of the door did not work due to the breaking of the door vents and the duct work for the defrost/defogger, air conditioner, and heating system. the consumer contacted the manufacturer, and they stated they would get back in contact with the consumer after they contacted the dealership. when the manufacturer called back, they stated there was nothing that they would do because the vehicle was over the three year, 36,000 miles warranty.*ak the transmission governor solenoid was replaced. the rotors were replaced because they were warped. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 12/01/2002 | 10000 | 1 | |
| Passenger side hvac blows cold air only. *tr | |||
| 03/13/2008 | 46785 | 2 | 07/09/2006 |
| The blend doors on my 2002 grand jeep cherokee have broken and no heat to defroster or to interior car. jeep mixed problem in 2004 models but refuses to issue a recall. this is a major problem/safety issue since windshield will not defrost and cause potential accident. many people have left messages to your website about this over the yrs. why are you not doing anything? does someone have to die first? i guess so. thanks . *tr | |||
| 12/05/2007 | 44500 | 2 | 04/01/2002 |
| I own a 2002 jeep grand cherokee overland with 44,500 miles. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. in addition to the fogging there is a leak of antifreeze, hazardous material, coming into the vehicle driver and passenger areas, due to defective heater core. to correct this problem, a blend air door is necessary and a new heater core at a cost of approximately $1,700 inclusive of 7 hours of labor. according to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds/overlands with dual zone ventilation systems. *tr | |||
| 10/11/2006 | 98000 | 2 | 10/08/2006 |
| Problem started right after i purchased my 2002 jeep grand cherokee limited in oct 2006. passenger side heat vents started blowing really cold air. took it to a mechanic..he said the blend doors were bad. it was not covered under warranty. well i got the dealership i bought the jeep from to pay for it which was around $900. well then in jan 2008 my heat started turning on and off by itself. finally yesterday 1/30/08 my heat just stopped working. i called my warranty provider..of course this is not covered. i called jeep dealership said it will cost $1200 to fix the everything. it is -24 degrees outside and my window keeps fogging up then freezing..a total safety issue. i do not have this type of money to fix it. i have called chrysler and i did not get anywhere with them. same voice recorded message. i have looked over and over to see if this problem with the heat was common and it is really common for 2002 jgc limited. someone needs to do something. this is totally uncalled for. *tr | |||
| 12/20/2007 | 75000 | 2 | 03/14/2002 |
| Heating/ac non-functioning. blows only cold air. jeep grand cherokee 2002. started @ 75,000 mi with only cold air on passenger side, 1 year later only cold air both sides. jeep dealer wants $1200 to replace a blend door behind the glove compartment. many other jeep owners with same problem. *tr | |||
| 11/20/2007 | 1 | ||
| Heat doesn't work at all and the ventilation system creaks loudly. *tr | |||
| 12/23/2007 | 60000 | 2 | 11/22/2002 |
| Broken blend doors and actuator in heating system on 2002 jeep grand cherokee. *tr | |||
| 11/20/2007 | 91000 | 6 | 07/28/2005 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact noticed that the heating and cooling system did not work. she called the local dealer and they instructed her to bring the vehicle in for inspection. while driving at an unknown speed to the dealer, she noticed freon rising from the instrument panel. as a result, other components of the engine and engine cooling system began to fail. the air conditioning and heater no longer worked. the dealer stated that not only had her blower motor and resister failed, but the heater core, evaporator core, actuator, and blend door (which no longer provided heat on the driver side of the vehicle) were corroded as well. the dealer further stated that the freon from the instrument panel originated from the evaporator core, indicating the presence of ethanol (toxic gas). the manufacturer has not offered any assistance and stated that the failures were due to lack of maintenance. currently, the estimated cost that the contact has spent on repairs is $2,000. the vehicle is at the dealer and has not been repaired. the failure mileage was 91,000 and current mileage was 91,350. | |||
| 11/20/2007 | 82000 | 10 | 03/09/2006 |
| First there was the recall on the electric radiator fan, and now consequently the heater, or blower doesn't produce hot air. there has been multiple hundreds of these similar problems within the past year check this link to secure the validity of this argument http://www.topix.com/forum/autos/jeep-grand-cherokee/tserat48371icob68/p14. *tr | |||
| 11/23/2007 | 94000 | 2 | 02/01/2002 |
| I have a 2002 jeep grand cherokee limited and always heard noises from the vent since i bought the jeep, got it checked out when it was under warranty and they did something to the actuator. a little over a year ago i had coolant leaking into my car on the passenger side, had to get a new heater core ($800) then when they finished no heat was coming out, it was the blend door so they had to redo all the work in getting in there ($350 after i complained), 3 months ago, same problem heater core leak ($920), now 3 months after that i have no heat, took it in last week, blend door problem and $730. i have no heat in my jeep!! i cannot believe they do not have a recall for this problem with so many people having the same issue and i have had it twice! something should be done. *tr | |||
| 06/20/2007 | 53000 | 1 | 12/18/2006 |
| Heating sysytem problem in my 2002 jeep grand cherokee limited (no heat at all). *tr | |||
| 10/24/2007 | 69000 | 1 | 01/10/2005 |
| My heat stopped working in my vehicle and i can not defrost my windows. *tr | |||
| 01/12/2006 | 1 | 03/15/2004 | |
| My 2002 grand cherokee limited blows cold on pass. side and hot on driver side. it has done this for some time. i found out that there are many jeeps doing this. please help.... *tr | |||
| 10/15/2007 | 78900 | 99 | 07/26/2007 |
| My jeep 2000 grand cherokee suddenly will produce no heat, this is a safety concern since the windows will not defog and can create serious visibility problems. the heating system will only blow cold air, which can suddenly create condensation on the window and entirely obscure visibility. there were no events leading up to the failure, it just stopped working. upon a short bit of research, it seems to be a very common problem with jeep grand cherokee's from 2000-2004 and jeep will not acknowledge it as a manufacturing defect even though thousands upon thousands are having this same safety problem happen to them. *tr | |||
| 10/26/2007 | 60000 | 1 | 03/19/2007 |
| We own a 2002 jeep grand cherokee. the heating system stopped blowing hot air. when we took it in to the dealership they informed us that the blend doors were not functioning. they said this is a common problem on the jeeps and that cost to repair it would be in the neighborhood of $1200. apparently the entire dash needs to be removed and this takes 6hrs of labor to accomplish. *tr | |||
| 09/08/2006 | 50000 | 1 | 07/16/2006 |
| The heater has stopped working blowing only cold air out of the vents, doesn't properly defrost windows, so when driving on cold days the window fogs up causing a hazard, very difficult to see, almost hit some other cars because of the lack of visibility. not to mention driving in a freezing car with my young child. *tr | |||
| 09/30/2007 | 71200 | 1 | 02/16/2006 |
| Heat not working on driver's side of car. blower works sporadically and when it does work, cold air coming out of driver and center blowers. heat does come out passenger side. without defrost cannot drive vehicle in the cold. had to bring in for service, just got $900 estimate to replace blend door and actuator. have no choice but to pay this due to the climate i live in. this 2002 jeep grand cherokee has 71,00 miles on it. *tr | |||
| 09/15/2007 | 69850 | 1 | 12/28/2006 |
| No heat from the passengers side of dual climate control systems well as odd odor. would not clear the windshield of condensation. jeep dealer recommended replacing the control unit ($500 plus labor) turns out the passenger side blend door was broken and the heater had to be replaced. the whole dash had to be removed, a $1200 - $2100 dealer job. i had the system repaired for about $850 at a private repair facility. this should not have happened to a vehicle with under 70,000 mile on it. *jb | |||
| 09/28/2007 | 1 | 06/01/2007 | |
| The heater does not work on my jeep, it blows cold air. i took it to a dealer and it will cost me anywhere from $1,600 to $1,800 to repair the blend doors. i see on many web sites that this is an extremely common problem. why has jeep not stood up and taken responsibility for this faulty equipment? i am a 20 year old and i do not have the income for the payment , insurance and the costly repair. *tr | |||
| 06/01/2007 | 50000 | 1 | 01/01/2005 |
| The dual-zone climate control on the jeep grand cherokee overland stopped working. the 2 vents in the center of the dashboard respond to the climate control settings, and blow the appropriate temperature air. the remaining 3 vents in the dash, and 2 additional floor vents only blow air that is the temperature of the outside air. , in the summer time, 2 vents blow cold air, and the remaining 5 blow hot air. and in the winter, the opposite happens; 2 vents blow warm air, and the remaining 5 blow cold air. this was my second grand cherokee that has had this problem, and my brother's grand cherokee has also had this same exact problem. upon speaking with dealers, it seems like hundreds of trucks need to have this identical issue fixed. it was related to the blend doors, which ere part of the dual zone system. *ak | |||
| 03/15/2007 | 1 | ||
| Blend door failure 2002 jeep grand cherokee. i have no heat on the passenger side. the passenger side of windshield forms ice, and dangerously impairing my vision, not to mention, it is cold in the vehicle cabin. shame on crysler for not fixing a known problem. *ak | |||
| 11/10/2006 | 88000 | 1 | 06/02/2006 |
| Replacement of broken blend door and leaking heater core. *jb | |||
| 01/22/2007 | 70000 | 1 | 09/14/2005 |
| On january 22, 2007, i heard a cracking noise under the dash as i started my jeep in the morning. later that morning it became apparent that it was not possible to get any heat in the cabin, nor was it possible to defrost the windshield. after trying various settings, all that can be achieved is to blow cold (ambient) air (currently 4f) out of the various vents/defroster. this does very, very little to remove frost from the windshield. additionally, the heater core has begun failing. this releases additional moisture into the cabin, causing even worse fogging (frosting this time of year). this combination of failures renders the defroster totally ineffective, and requires the dangerous act of wiping or scraping the inside of the window about every 5 minutes under normal winter conditions. i am informed that this condition is caused by the breakage of mix doors in the hvac system, a known defective weak part that is currently being replaced (at customer expense) on virtually all 1999-2004 grand cherokees with automatic climate controls. breakage of these parts can constitute a serious hazard, and should be a required recall by dc. i have had to undertake this repair myself - a huge task, as i do not have the $1800 to have the dealer repair it. *jb | |||
| 12/02/2006 | 49743 | 1 | 11/29/2006 |
| On nov. 29, 2006, purchased used 2002 jeep grand cherokee ltd. with 49,723 miles from chrysler dealer. on dec. 2, 2006, tried to use passenger heating and cooling. could get only cold air. windows would fog and be unable to clear causing visibility and safety problem in addition to heating issue. took back to dealer who refused to warranty problem and quoted $1047 to replace blend door. took to second chrysler mechanic shop for second opinion who said it was not blend door but could not diagnose cause of problem. check internet for similar problems and posted issue on forum and resulted in following thread: http://www.topix.net/forum/autos/jeep-grand-cherokee/tserat48371icob68. this forum has 48 posting as of this date with same or similar problem with jeep grand cherokee cars and with chrysler. *jb | |||
| 01/21/2006 | 51400 | 2 | 01/23/2002 |
| I own a 2002 jeep grand cherokee limited with 51,400 miles on it. the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield, (2) fogging of front passenger windows, (3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. consequently, (1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dash ventilation system. to correct this problem, a blend air door is necessary at a high cost of approximately $1,200 inclusive of 7 hours of labor. according to service department at jeep and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limited's with duel zone ventilation systems. *jb | |||
| 09/10/2006 | 79000 | 1 | 07/27/2006 |
| Blend door assembly and heater core failed on 2002 jeep grand cherokee. resulted in loss of defroster for front winshield which resulted in loss of vision through windshield. replaced heater core, blend door assembly, actuator, and recirculation door assembly. *nm | |||
| 04/26/2006 | 60000 | 1 | 03/08/2005 |
| My jeep seems to be in need of a heater core replacement which is expensive to fix from what i understand. i feel that this is a major safety issue because everytime we get in the car to drive, the windshield is completely fogged up, the defroster doesn't work, heater doesn't work, but the a/c does. i constantly have to fill up the antifreeze, and i cant help but wonder if the fumes being emitted from the windshield are hazardous to me and my family? it is so hard to see through the window at any time of the day because even when you wipe the fog off, it comes right back. i fear getting into an accident with my wife and kids in the car. we contacted worthington dodge of carlsbad, who referred us to daimler chrysler since we have the extended warranty through them. they told us that it is not a common problem, nor is it a safety issue, and they basically told us :oh well, we wont cover it, and get it fixed yourself. *nm | |||
| 11/15/2004 | 52000 | 1 | 07/15/2003 |
| Dt: the contact stated the heater and defroster on the passenger's side of the vehicle was not working. there was no heat coming from any of the vents on the passenger's side. the dealership diagnosed the problem as being the actuator door. the dealership stated this was not a safety issue and offered no free repair. this was not covered under the extended warranty .therefore , no repairs have been made. *ak | |||
| 03/17/2005 | 1 | ||
| I own a 2002 jeep grand cherokee, in less than 3 yrs, the heating actuators and switching baffles for heat/cooling split temperature. control has failed after this short time, which is a design issue ! warranty did not cover the cost to repair. *ak | |||
| 11/25/2004 | 58000 | 1 | |
| Consumer stated dual climate control failed. as a result, extremely cold air blew in. *ak | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 05/02/2011 | 3 | ||
| 2002 jeep grand cherokee. consumer states problem with front window regulators *tgw the front window regulators were replaced by an authorized jeep repair facility three times in the past 14 months. the consumer stated based on owner reports, the plastic piece on the window lift mechanism that held the cable appeared to be at least part of the problem. | |||
| 12/15/2006 | 57000 | 4 | 11/24/2001 |
| Fourth time a window regulator has to be replaced. | |||
| 08/24/2005 | 70000 | 3 | 02/07/2001 |
| Dt: the contact complained about a problem with the window glass . the windows were off track and the glass dropped down inside the door compartment. he took the vehicle to a dealer. the windows were repaired at the contact's expense. *ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 05/02/2011 | 3 | ||
| 2002 jeep grand cherokee. consumer states problem with front window regulators *tgw the front window regulators were replaced by an authorized jeep repair facility three times in the past 14 months. the consumer stated based on owner reports, the plastic piece on the window lift mechanism that held the cable appeared to be at least part of the problem. | |||
| 04/03/2004 | 0 | 1 | |
| I would like someone to check into the type of product that chrysler (jeep) to be specific is using on their windows. i have a 2002/and 2003 jeep grand cherokee laredo at this time only one window is operable that being the passenger side, the other three windows have to be taped up, to stay up, the windows can not be fully secured which causes rain to enter the vehicle, and also dampness when sitting out overnight. this also occurs when driving at night, when i explained this problem to chrysler i was told this was not a safety issue i beg to differ trying to not have it raining on you when driving or coming in the other windows is a safety issue they explained that the vehicles were out of warranty i did not know there was a warranty on safety. the web site shows there are thousands of this particular model with the same problem a high power needs to step up and investigate the inferior products being used by this company chrysler wants to fall on deaf ears rather than back its product that is one reason that imports are a much more popular vehicle, though they also have some problems, but it seems that the foreign auto makers are willing to back their product they have pride in their selves unlike american mfgs. *tr | |||
| 10/30/2009 | 72000 | 1 | |
| In may 2009 my passenger front window regulator went out. my local jeep dealership said that jeep makes cheap window regulator parts and this is a common problem with jeeps. yet they wanted to charge me $497.00 to fix problem. i went ahead and fixed it, because i couldn't drive around with a window rolled down everywhere i went. now 5 months later the passenger rear window has also broken, due to the same problem and the sunroof will also not close properly. i feel that if jeep admits to using cheap parts for their windows, then they should also fix them for free when they break so often. i cannot afford close to $500 per window every 6 months when they keep breaking. *tr | |||
| 05/18/2009 | 81000 | 1 | |
| I own a 2002 jeep cherokee 4x4 quad drive ,i recently broke down had to be towed. the problem was cooling fan. due to the relay switch. this is just one of many electrical problems i have with this jeep the door lock motors failed the windows failed on both driver and passenger side doors the bk hatch failed. the cost for the relay pkg was 347.59 i have yet to replace passengerside window operator and driverside door locks as they are both well over 300.00 each. this seems to be a defect as i have heard the same complaints from people that own 2002 jeep cherokees. *tr | |||
| 03/29/2009 | 0 | 1 | |
| I own a 2002 jeep grand cherokee laredo. in the spring of 2007, my driver's side window regulator broke (the window fell, would not roll up or down). i had it replaced. in october 2007, the same thing happened to my passenger side window. in may 2008, the same to my right rear passenger window, and in sept 2008, the same to my left rear passenger window. all windows have failed within one year of each other. the final straw was today when the rear drivers side window regulator failed again. i do not have the money to fix these, and believe that chrysler should issue a recall to repair the windows. i have received an estimate of $347 per window to repair the three windows. i can't afford this and expect jeep to correct the problems. *tr | |||
| 06/01/2007 | 1 | ||
| Passenger window motor broke. this was the third window motor to break within 2 years. *tr | |||
| 12/03/2008 | 150000 | 1 | |
| The windows in this jeep have always worked great. on december 3th, we rolled the window down, but it wouldn't go up. the regulator in the passenger side front window broke and the window will not roll up. it will soon be fixed. *tr | |||
| 08/30/2008 | 1 | ||
| 3 out for 4 regulators had to be replaced on my 2002 grand jeep. *tr | |||
| 08/17/2008 | 73000 | 1 | |
| 2002 jeep grand cherokee limited (v8) went out to car this morning and driver side windows was half down in door - tried to roll it up - nothing. window then fell into door frame completely - regulator problem with plastic part. *tr | |||
| 04/08/2008 | 50654 | 1 | 07/02/2002 |
| While rolling up driver side front window, heard a loud noise within car door. window then fell into door and would not go back up. informed by dealer that the regulator was broken. service dept stated that this happens frequently because the part is made of plastic. was charged $295 for replacement part. exact same thing happened to my brother, who also owns a 2002 jeep grand cherokee, two months ago. *tr | |||
| 08/11/2005 | 50745 | 4 | 07/14/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. on august 11, 2005, the front passenger side window regulator failed. the window was up at the time of the failure. approximately one year later, the driver side window regulator failed. the window was up at the time of the failure and the contact could hear a popping sound before the failure occurred. a few months later, the rear driver side window failed in the same manner. the dealer repaired all the window failures. on september 17, 2007 the rear driver side window failed again. the contact has all the repair orders for the failures. the failure mileage was 50,745 and current mileage was 79,362. | |||
| 08/04/2006 | 49068 | 2 | 06/23/2002 |
| Faulty window regulators in 2002 grand jeep cherokee. chrysler paid for the second window but refuses to pay for the first one after receipt was requested and provided. very common problem with this model according to the dealer but chrysler has refused to issue a recall. window drops down and creates a safety issue. *tr | |||
| 12/10/2007 | 80590 | 1 | 11/30/2001 |
| While driving, the front passenger side window slid down in its track. i had to pull over and pull the window up by hand. the same thing happened to my jeep's front driver side window on 12/22/05, except that occurred at night and it was 15 degrees outside (lived in ny at the time)-had to drive half an hour home with the window wide open. *tr | |||
| 12/08/2007 | 3 | 04/01/2005 | |
| I have a 2002 jeep grand cherokee. i have had to have 3 window regulators replaced. i only have one left, who knows when that will go, perhaps next year, because it seems one breaks per year. i have had each of these replaced at a chrysler dealer. chrysler is quite aware that this is a problem with it's vehicles, but is unwilling to do anything about it, because it is not a safety issue. this part with labor is $460 each time it needs to be replaced. chrysler is willing to keep draining the pockets of its consumers with no care to its loyal customers. there are 5 pages of complaints on automotive.com with the same issues. i want to file an official complaint. chrysler is unwilling to do anything to correct the problem, because the vehicle is no longer under warranty. i would like my money back. i think this car is a lemon!!!! i have put more money into this vehicle over the last two years then i have paid for the car. i hope you can help me retrieve some of my financial losses. *tr | |||
| 11/25/2007 | 70000 | 1 | 03/19/2007 |
| While vehicle was parked, driver side window fell, and power window control failed to raise the window. it is now stuck in the half-open position, pending repair. my research shows that this is a common recurring problem among jeep owners, and that the repair is approx. $400 for each incident. given the hundreds of owner reports i have since discovered for this exact problem, chrysler should issue a recall to both improve the quality of the part(s) and remedy the problem. *tr | |||
| 11/23/2007 | 3000 | 4 | |
| We have a 2002 jeep grand cherokee and since the first month that we purchased it nwe we have had problems with the window regulators breaking. we have now had four to break in the five years that we have had the vehicle. the first one that broke was repaired under warranty, but the other three have taken place since the beginning of august of this year. the first window regulator that we had to have repaired by the dealership cost $422. we have not had the other two windows fixed yet, because we are hoping that daimler chrysler will help us out with this. i have contacted the customer service center and they will not cover the malfunction due to the warranty expiring. i feel this is an eventual safety issue. when the cable snaps it sounds like a shot gun firing, which could cause the driver to react to the noise. more than anything, i find it to be a manufacturing defect that consumer nation wide are having to pay for. i have read hundreds of similar problems of jeep grand cherokee owners on car forum websites on the internet. *tr | |||
| 10/15/2007 | 88500 | 2 | |
| I have owned my 2002 jeep grand cherokee for 2 years now. overall i have loved the car but two weeks ago on the way home the driver's window just dropped into the door. thinking that was odd and a rarity we continued home. later that evening the left passenger window did the exact same thing. i decided that this wasn't a rarity but some sort of defect and turned to the internet to find out what i should do about the problem. to my dismay i find that there are lots of people that have run into the exact same problem and that it is because of a piss poor design that jeep doesn't want to fix. even more to my dismay i find that not only does jeep not want to fix the issue that want to charge $450 per window to fix it. *jb | |||
| 08/26/2007 | 65000 | 2 | 12/09/2004 |
| 2nd window regulator on my 2002 jeep grand cherokee within 3 mos that has stopped working. after calling several local parts stores in the area, i was told by most of them that this is a common problem with the jeep. i also learned that the part can only be purchased by jeep directly. i called jeep to find out if the part has been recalled, none available. this part alone is $300, with labor the repair is $459. my vehicle currently has 66,000 miles on it. *tr | |||
| 06/10/2004 | 45000 | 2 | 03/10/2003 |
| On my 2002 jeep grand cherokee limited cold air blows from one side of the dash even when i have the heat turned on. the jeep dealer told me that i have a blend door failure and the repair will cost about 1200 dollars. *jb *jb | |||
| 06/01/2007 | 69000 | 4 | 09/01/2006 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the power windows failed to operate and all of them would roll down intermittently and without warning. the windows were pushed up manually and a piece of cardboard was stuck in between the windows and the rubber to prevent them from falling. the vehicle was not inspected by a dealer. the failure mileage was 69,000 and current mileage was 72,000. updated 01/07/08. *lj updated 12/12/07. *jb | |||
| 09/09/2007 | 36000 | 2 | 05/31/2002 |
| In april 2007 the passenger power window of my 2002 jeep cherokee limited stopped working, now 5 months later my drivers power window has done the same thing. dealership says it's not a recall item...how is this possible? i see on all the blogs that this problem is rampant with 02 grand cherokees. *jb updated 09/26/07 *tr | |||
| 08/15/2006 | 41000 | 3 | 03/01/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that front and back driver and passenger side power windows could not be opened. he has taken the vehicle to the dealer and they stated that it would cost $358 to have the window repaired. the current mileage was 41,000 and the failure mileage was unknown. updated 09/11/07 *tr | |||
| 06/24/2007 | 5 | 10/10/2001 | |
| We own 2 jeep gc laredos, and have had 3 window regulators fail in the last 3 months. the loud pop and the window dropping each time has almost caused crashes. while this wa s not currently a huge safety issue it was definitely a major design fault and jeep should act on it with a recall. also, like most people we had warped rotors and brake problems from the start , 3 times for the jeep and 2 times for my husband's jeep. *ak | |||
| 04/27/2007 | 73000 | 1 | 07/20/2002 |
| As rolling up power window driver door loud pop which started me. attempted to roll back down and moved slowly so let up on control button. window slowly slid into door. *jb | |||
| 10/20/2006 | 70215 | 1 | 03/28/2005 |
| Visibility: defroster/defogger system:windshield:blower blend doors and recirculation doors no longer function. to my knowledge, this is a design flaw and will affect every 1999-2004 jeep grand cherokee with auto climate control. the dealerships request a ridiculously high price for repairs. jeep/chrysler should step up and correct this malfunction in their faulty product. *jb | |||
| 03/02/2007 | 1 | ||
| I bought a 2002 jeep grand cherokee limited in december of 06. march 2nd i brought my car to a mechanic because my window would slowly go down, and then would not go up without my assistance. when the mechanic looked at the car, it was my window regulator that was the problem. i had it fixed for $328.00. *jb | |||
| 04/01/2002 | 100 | 302 | 04/01/2002 |
| Tl*- the contact received a safety recall notice about the fan in her 2002 jeep grand cherokee in november and called the dealer and they have not yet completed the repairs. the vehicle has been placed on a waiting list. also, there was a brake failure while driving over 40 mph. the steering wheel would vibrate so much that it felt as if it were about to come off. this incident happened over 300 times. the brakes were faulty since she bought the vehicle, but the dealer always told her that nothing was wrong, even though there was a safety bulletin in place. after the warranty expired the failure was diagnosed and the cost of the repair was $1500. the contact was charged for several front end alignments that never seem to alleviate the failure. also, there was recurring problem with the motor of the rear windows. the contact had one motor replaced at a cost of $300 and will need to replace the second motor. *ak | |||
| 11/01/2006 | 2 | ||
| 2002 jeep with broken window regulator and motor**nar**cc the front passenger window would not operate and it was in the down position. the second time the problem happened, the window was rolled down about 2 inches, but it continued to roll itself down. *jb | |||
| 10/29/2006 | 42000 | 4 | 10/04/2003 |
| I see my first complaint about my 02 jeep grand cherokee overland. my second complaint didn't make it on the list. since then i've have 2 more window regulators go out. wrote letters to jeep and anyone i can think of. no responces!!! this is a very serious safety issue. we were out to dinner and the window right next to the infant car seat had fallen into the door and a very cold night it was. on our way home, the other window had fallen into the door. now there is no way to protect the baby in the back in the baby seat strapped in with two open windows blowing cold air at him. what if his car seat would have been stolen when we were in the restaurant??? how would have we got him home safely. what if it had been raining or snowing on him all the way home?? what if i was riding alone and had been car jacked?? what if was really inclement weather affecting the inside of my vehicle all that night and not knowing that the windows had fallen into the doors??? i really don't feel safe taking the baby in the affected vehicle with me any more. why did i pay so much money for the valued jeep i purchased when so much is going wrong with it. i only have 46000 miles on it now. chrysler really needs to stand up to it's faults with their vehicles and help pay for their customers that trust in them!!!!!!!!!! *nm | |||
| 12/15/2006 | 57000 | 4 | 11/24/2001 |
| Fourth time a window regulator has to be replaced. | |||
| 12/11/2006 | 96000 | 1 | 05/01/2006 |
| Dt*: the contact stated the front passenger side power window failed to operate, and would not roll up. the vehicle was inspected by the dealer, who determined the window regulator needed to be replaced. afterwards, the front driver side power window failed to operate. the vehicle was inspected by a dealer, who determined the window regulator needed to be replaced. the manufacturer was alerted. | |||
| 12/06/2006 | 96600 | 2 | 02/01/2006 |
| Dt*: the contact stated while depressing the automatic power window control for the front passenger side window, it failed to operate, and would not roll down. two weeks later, the front driver side window failed to operate as well in the same fashion. the dealer was alerted. updated 2/12/2007 - *nm | |||
| 12/04/2006 | 2 | 02/14/2006 | |
| On october 13 2006, passenger side window stopped functioning, on december 4 2006, driver side window stopped functioning, it was a loud pop and the window stopped working and would slide down by itself. *jb | |||
| 11/17/2006 | 2 | ||
| Power window regulators have failed on all four windows on my 2002 jeep grand cherokee. i know that i am not the only one with this problem, and if enough people have been affected, hopefully nhtsa will pressure the manufacturer into recalling these vehicles. *jb | |||
| 10/30/2006 | 33300 | 1 | 07/17/2002 |
| On 10-30-06 the driver side window of my 2002 jeep grand cherokee failed. i was informed by the dealer that it was probably a regulator and the cost would be approximately $550.00. the jeep has 33,000 mile on it and has a 7 year 70,000 mile warranty, the dealer stated that the part was not covered by the warranty. i had it replaced at superior window glass, the part and labor costs were $343.00. this should have been covered by daimler chrysler corporation. *jb | |||
| 09/27/2006 | 96500 | 1 | 11/13/2005 |
| Front drivers side window regulator failed and window fell into door. *nm | |||
| 10/14/2006 | 3 | 03/01/2002 | |
| I bought my 2002 jeep grand cherokee new. since that time i have had to replace the regulator in the window mechanism three times. the front driver's side window went out while the vehicle was still under warranty. the front passenger side window went out after three years and the rear driver's side window went out six months later. in all cases when this happened the window falls down into the door and will not stay in the up position. the last time it happened was during a freezing rain storm with my 16-month old in the back seat. not being able to keep a window closed is a hazard in many ways. things can blow into the vehicle, things can blow out of the vehicle into the roadway, etc. when i mentioned to the dealer that replaced the most recent regulator that three of the same component going out was a little more than a coincidence, he agreed and said their shop had replaced quite a few of those lately. i have literally rolled down the back window less than 20 times ever since having the vehicle so i know it is not wear and tear. this is obviously a component defect. *nm | |||
| 08/20/2006 | 52000 | 4 | |
| 2002 jeep grand cherokee. steering wheel began making strange sounds. steering gear and associated parts were replaced. shortly after, strange sounds returned, the steering began to become completely unassisted at low speeds for a brief second. the problem causes quite a scare and causes temporary loss of control. this is associated with low speed idle. damage is imminent without repair. this problem is well documented among jeep chat rooms. second well documented problem among jeep owners. faulty power window units that fail without warning and cause window to be stuck up or down. this causes driver to be forced to drive with open non responding windows in a variety of weather conditions, obvious safety and health hazard. third chronic hazard well known to jeep owners as well as jeep. the blend doors on a/c consistently fail right after warranty period. this causes a failure of the defroster and obvious danger, as well as drivers are forced to drive with constant unheated airflow until costly repair. jeep is well aware of these problems but refuses to acknowledge a consistent problem and offer correction for all affected vehicles. *nm | |||
| 09/07/2006 | 100000 | 3 | 06/02/2005 |
| Dt*: the contact stated the passenger side front and rear and the driver side front power windows slid down on their own and would not come back up. there was a broken white plastic piece noted inside the window. the contact replaced the driver side front window. the dealership was contacted. additionally, once while driving on a dry highway at 60 mph, the cruise control was set at 60 mph; when the contact depressed the brake, the cruise control did not deactivate and accelerated until the gas pedal went to the floor. the contact applied the brake again and the vehicle slowed to a stop. | |||
| 08/17/2006 | 69 | 10/05/2003 | |
| After reading almost all complaints with other 2002 jeep grand cherokees, i have to put in my two cents worth. i can relate to almost every complaint that there is. i just had both my front left and right window regulators replaced a month and a half apart, one just today at $327.00 with my employee discount. (i work for a car dealership) last month, i have had almost $500.00 worth of repairs for my power steering pump problems. i have had my brake rotors turned and resurfaced and am in need of doing it again. then on the other hand, i have experienced problems with my dual control panel not working correctly which i have not have repaired yet because i don't have the money for that one and didn't know at the time that it was a problem. then when my jeep was under warranty i have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that i can't think of at the moment. i have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the jeep dealer has not been able to recognize as a problem. i feel that those new chrysler commercials are not up to par as american and german engineering. those germans know how to build vehicles in the first place and help repair them as the problem seem necessary. *nm | |||
| 08/09/2006 | 1 | ||
| I shut the passenger door and my window fell. this is the third time this year for this to happen. first it was the driver side and then the driver side passenger window. the guy at the jeep place said that this is a common failure with the grand cherokee. this is $450 for each time. *nm | |||
| 08/01/2006 | 55126 | 3 | 11/18/2001 |
| I have a 2002 jeep grand cherokee and i have now had the third different power window failure since i bought the vehicle new. the window, when fails, falls down in its track and on one occasion happened while i was driving and it startled me. i have spent hundreds of dollars on the previous two failures only now to have a third failure. both front windows failed and now the rear left has failed. *jb | |||
| 05/01/2006 | 3 | ||
| 2002 jeep cherokee, driver and passenger side window regulators failed. the driver side regulator had to be replaced twice. *kb *nm***nar*** | |||
| 07/09/2006 | 35000 | 2 | |
| Drivers and passenger side windows have fell inside the door while parked. chrysler needs to replace this defective part that controls the window. when this happens it leaves your car unprotected to thieves and weather conditions. *jb | |||
| 05/01/2006 | 65000 | 2 | 07/02/2002 |
| Front passenger side electric window cable broke. window would not move and then fell inside of door. dealer stated that this is a common problem. approximately one year ago same problem happened with driver side front window. *jb | |||
| 02/26/2006 | 55150 | 2 | 11/19/2001 |
| My 2002 jeep grand cherokee has only 55k miles on it and the doorregulator motor for the drivers side and passenger side windows broke. i was informed that this is a common occurrence with jeeps. this is not normal that there are failures of this type. it is 650 dollars to replace both door regulators. this issue needs to be resolved. *jb | |||
| 11/18/2005 | 65000 | 2 | |
| Mid summer my driver side window fell down, i thought with the help of my 5 year old son. the dealer charged me $500 to replace the power window actuator. today, my passenger window fell also. i'm on disability, haven't worked in almost a year - how can i afford to fix this same problem again? i'm glad to see i'm not the only one. *jb | |||
| 10/03/2005 | 55850 | 2 | 01/28/2002 |
| Right rear passenger power window regulator failed on 10/3/05, and the window fell down. cost to replace $370.00. while at the repair shop picking up the vehicle, the right front power window regulator failed. regulator also had to be replaced, total for the day $725.00. *nm | |||
| 08/26/2005 | 2 | 04/18/2002 | |
| I was picking up my children from school on 8/26/05 when we had got home the kids had got out of the car and when my son shut the left passenger side door the window fell down and i had it on lock tried to get it to go back up you could here the motor but it would not take it up but it would take it down. finally had to put a garbage bag over it until i could figure out how to get it up. called to find out how much it would cost and they said around $300.00 but they could get it up for me for $100.00 . then on 9/9/05 we had went out to dinner, after dinner we stopped at my parents house my older son got out to go in and when he shut the door the right passenger side window just fell down. same thing all over again now i am at a replacement cost of around $600.00 plus whatever labor is. as i was reading under all the complaints i found that i am not the only one that has had this same problem, this is a safety problem what if there was a storm and you are driving down the road and the regulator fails what would happen? this really needs to be checked into because people have infant children that ride in the back passenger seats. *jb | |||
| 08/17/2004 | 45654 | 1 | 04/18/2002 |
| I was driving on sr 70 when i felt my jeep slugging then i looked at the gauge and noticed that it was all the way to the boiling point. then i pulled over to the side of the road because i wasn't sure what had happened. called my dad he came and looked at my jeep and found that the fan had busted we had been able to put enough water in it to get it to wal-mart where we came to the conclusion that it had a hole in the radiator. there was pieces everywhere from the shroud. the next day had it towed to firkins in bradenton it was out of warranty so i ended up paying $1131.45 for this to be fixed. now ever since this has been fixed my check engine light comes on for awhile then goes off. this happened with the fan on 8/17/04 now both power windows in the back are not working just the other day my son got out of the jeep shut the door and down came the window neither of the back windows work had it checked out and it will cost me 300.00 per window for the bearings what is going to happen next the front ones. i thought when i bought this brand i was getting a good value but turns out all i have had is a nightmare. *nm | |||
| 09/06/2005 | 1 | ||
| On 9/6 driver side power window regulator failed. went to firestone for repair cost was 420 dollars. 2nd time part was replaced, first time was within warranty period. 3 days later same exact part failed in passenger side door. car has less than 50k miles on it. *jb | |||
| 09/01/2003 | 39000 | 1 | |
| My jeep is only a year and a half old and i already have to replace the doorregulator motor for the power window. the vehicle has only 39,000 miles and that's 3,000 more than the warranty covers. i ordered the part from the local dealer and its on a month back order. i asked the dealer if that might be a red flag that there is a problem!. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 11/08/2004 | 38000 | 1 | |
| Windshield wiper arm broke and had to be replaced because it was scraping the window.*ak | |||
| 10/21/2002 | 10845 | 3 | 10/01/2001 |
| The vehicle's front rotors and pads had to be replaced at 11,000 miles. *nm after numerous visits for the same problem the consumer was charged. the vehicle wiper blade were noisy and skipped, the dealer replaced the left wiper blade. *tc *jb | |||
| VISIBILITY/WIPER | |||
| 06/16/2012 | 63000 | ||
| Tl* the contact owns a 2002 jeep grand cherokee. the contact stated that the front driver, front passenger, and rear passenger side windows failed. the contact took the vehicle to a mechanic and was told that the motor for the windows failed. the vehicle was repaired. the failure mileage was 63,000 and the current mileage was 71,000. | |||
| 06/16/2012 | 63000 | ||
| Tl- the contact owns a 2002 jeep grand cherokee. the contact stated that the front driver, front passenger, and rear passenger side windows failed. the contact took the vehicle to a mechanic and was told that the motor for the windows failed. the vehicle was repaired. the failure mileage was 63,000 and the current mileage was 71,000. mah | |||
| 03/02/2005 | 40000 | ||
| The blend doors that control the heat for defrosting the windshield for safe clear visibility break about every three years. my vehicle has had this happen three times since i bought the car new. it is always the same thing the needs to be fixed. plastic material that hold the blend doors break in the same spot. the cost averages $ 1400.00 to repair. | |||
| 06/16/2012 | 63000 | ||
| Tl- the contact owns a 2002 jeep grand cherokee. the contact stated that the front driver, front passenger, and rear passenger side windows failed. the contact took the vehicle to a mechanic and was told that the motor for the windows failed. the vehicle was repaired. the failure mileage was 63,000 and the current mileage was 71,000. mah | |||
| 03/02/2005 | 40000 | ||
| The blend doors that control the heat for defrosting the windshield for safe clear visibility break about every three years. my vehicle has had this happen three times since i bought the car new. it is always the same thing the needs to be fixed. plastic material that hold the blend doors break in the same spot. the cost averages $ 1400.00 to repair. | |||
| 06/16/2012 | 63000 | ||
| Tl- the contact owns a 2002 jeep grand cherokee. the contact stated that the front driver, front passenger, and rear passenger side windows failed. the contact took the vehicle to a mechanic and was told that the motor for the windows failed. the vehicle was repaired. the failure mileage was 63,000 and the current mileage was 71,000. mah | |||
| 03/02/2005 | 40000 | ||
| The blend doors that control the heat for defrosting the windshield for safe clear visibility break about every three years. my vehicle has had this happen three times since i bought the car new. it is always the same thing the needs to be fixed. plastic material that hold the blend doors break in the same spot. the cost averages $ 1400.00 to repair. | |||
| 06/16/2012 | 63000 | ||
| Tl- the contact owns a 2002 jeep grand cherokee. the contact stated thet front driver side, front passeger and rear passenger side windows fell. the contact took the vehicle to a mechanic and was told the motor for the windows failed. the vehicle was repaired. the failure mileage was 63,000 and the current mileage was 71,000.rl | |||
| 03/02/2005 | 40000 | ||
| The blend doors that control the heat for defrosting the windshield for safe clear visibility break about every three years. my vehicle has had this happen three times since i bought the car new. it is always the same thing the needs to be fixed. plastic material that hold the blend doors break in the same spot. the cost averages $ 1400.00 to repair. | |||