Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 08/16/2002 | 3401 | 1 | |
| 'scraping' noise in front end when turning. unable to find cause, southview chevrolet said it was 'normal' in all jeeps. after searching the web, i found a discussion page for jeeps. after much research, i was told the fluid in the front axle was not full. i went to another jeep dealers, explained the problem and showed them the report. it was resolved and there were no futher issues with the axle. southview chev. is now defunct after the owner cheated clients out of millions of dollars. several more issues with my 2002 jeep grand cherokee overland are to follow... *tr | |||
| 08/16/2002 | 3401 | ||
| 'scraping' noise in front end when turning. unable to find cause, southview chevrolet said it was 'normal' in all jeeps. after searching the web, i found a discussion page for jeeps. after much research, i was told the fluid in the front axle was not full. i went to another jeep dealers, explained the problem and showed them the report. it was resolved and there were no futher issues with the axle. southview chev. is now defunct after the owner cheated clients out of millions of dollars. several more issues with my 2002 jeep grand cherokee overland are to follow... | |||
| 03/08/2011 | |||
| The wheels on my vehicle are chrome plated, and have been peeling and chipping. this has caused air to leak from the the tire bead. i have had the wheels brushed and cleaned at least six times each and they still leak. at 380.00$ for a re-conditioned wheel is not a good fix since i have paid on the average of 30.00$ for repairs. i just recently noticed that their is cracking near the hub. | |||
| 12/29/2006 | 83000 | 4 | 01/12/2002 |
| The wheels on my 2002 jeep grand cherokee, 17 chrome plated aluminum. oem wheels are corroding. this corrosion is seen on the exterior of the wheel and when i was having problems with them holding air i took it to sears to have the problem corrected. when the tire was removed from the wheel itself, the tech called me over and showed me that the wheel is corroding along the entire surface where it meets with the tire. it appears that the chrome plating was and had peeled off allowing the corrosion to start and the air to leak. he also pointed out the corrosion on the hub of the wheel where it meets the axle and it appears that some of the thickness at the hub has corroded away. there was also corrosion on the inside on the wheel, which makes absolutely no sense to me, as it is not exposed to air or water. he also stated that if its like this on one its like that on all. the tech and his manager advised me that at any time this wheel could just crack off because of the excessive corrosion. they recommended that i file a complaint with your office. i truly believe that this is a serious and dangerous issue with these chrome plated aluminum wheels. although i only found a few similar complaints registered on your site, i would tend to believe that its a much larger issue that simple hasn't popped its ugly head out yet. i hope and trust that your office will take a serious look into this issue and not just write it off as a wear and tear failure. i have owed several other vehicles and i work in the automobile insurance industry and never have i seen or heard of similar issues with oem wheels corroding to the point where they have the possibility of cracking off the vehicle. this is a serious problem that needs your attention and the attention of the manufacture. luckily, there have been no accidents or a death related to this defect and lets all hope that neither happens before anything will be done about it. i look forward to hearing from your office. *jb | |||
| 02/10/2003 | 15000 | 1 | 07/11/2002 |
| Dt: the wheels on the owners 2002 jeep corroded and leaked air from three wheels due to the winter road salt/weather conditions. the owner has to check the air in the tires constantly. the owner contacted the dealer whom said there was nothing they could do because the vehicle was lo longer under warranty. the first wheel was replaced under warranty, the owner is not sure what he is going to do with the wheels yet and just keeps putting in air for time being. *ak *tt *nm | |||
| WHEELS - CAP/COVER/HUB | |||
| 10/14/2005 | 25000 | 6 | 03/05/2003 |
| This is my 4th jeep. here is a little background on this issue. i purchased a 2002 jeep grand cherokee, the overland edition. the dealership pushed buying a used certified jeep vehicle! they mentioned the extended warranty that would take care of any issues that the jeep had during the last years of my ownership. i went in the dealership looking to purchase a new vehicle but they told me all the added benefits / value from buying from the used jeep facility! the warranty: as mentioned i purchased the warranty sold by jeep at the local dealership. the service agreement that was sold by the dealership went bankrupt! gary miller chrysler jeep isuzu located in erie, pa sold this to me. my 1st issue was when i decided to take the vehicle in because of a vibration while driving. i was made aware that the company was bankrupt when tying to call and find out what information will be needed when i go to the local jeep dealership in kansas city. furthermore i mentioned to the jeep dealership that pushed the contract that i am wiling to purchase the best contract to make sure i do not have an issue with my new vehicle in the future. the constant issues: i have now taken in my jeep for 6 visits! i have only included some of the payments (see the additional paperwork) but you can see a trend here. this jeep had been nothing but a problem since i purchased the vehicle! i am now stuck replacing the steering pump for the 2nd time! i have to pay for the replacement and live without a vehicle. i am out several thousand dollars and still have to take this vehicle (that jeep pushed on me) to the service shop about every 6 months. i just started driving my vehicle from the last service repair (i am getting very familiar to the local jeep dealerships) and still the item is not fixed and my jeep is leaking oil all over our company driveway. this vehicle is a lemon and the company that made the vehicle sold me a bankrupt contract. *nm | |||
| WHEELS - RIM | |||
| 11/03/2006 | 70000 | 1 | 11/01/2004 |
| Dt*: the contact stated all the tires were losing air. the vehicle was taken to an independent repair shop, who determined the rims were cutting into the bead of the tires and causing the tires to lose air. the rims needed to be replaced. | |||
| 05/09/2005 | 92000 | 1 | 10/27/2002 |
| Dt: the chrome rims that were an option on the vehicle, on the inside metal corroded and peeled off. already talked to the dealer, and the manufacturer noticed this . just this week. the tires are goodyear, wranglers. *ak the tires now are michelin tires which were changed at 50,000 miles. the wheel or rim hubs had to be broken off because they were rusted out due to corrosion. *tt *sb | |||
| 01/10/2004 | 3 | 07/12/2002 | |
| Two of the wheels on the consumer's 2002 jeep grand cherokee leaked air due to rust. *nm the consumer was told the inside of the rim was rusting. *jb | |||
| 06/18/2004 | 12000 | 1 | 10/25/2001 |
| The consumer stated that the rims corroded in such a way that they failed to maintain proper air pressure. the consumer contacted the dealer and manufacturer and was told that there was nothing they could do about it. *ak *sc *jb | |||
| 10/07/2003 | 8500 | 1 | |
| Factory 17 rouge chrome plated wheels have hairline cracks in the chrome between the spokes. do not know if safe to drive because this cracking of the chrome may be stress cracks in the aluminum wheel. the car a 2002 jeep grand cherokee only has 9,000 miles on it. jeep dealer says the cracking chrome/wheel is not under warranty but stops short of telling me why it happened and if it is a safety problem. *jb | |||