Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 1804504 | 12/18/2004 | 10011928 | Warm engine rough idle. 4.7l. *tt | 02/07/2005 | |
| 1803103 | 09/05/2003 | 1802702 | 10003986 | 4.0l rough engine idle after restart following a hot soak. *tt | 11/10/2003 |
| 0900303 | 08/01/2003 | 10003538 | 4.0l multiple cylinder misfire. *tt | 10/23/2003 | |
| 1800903 | 03/14/2003 | 10002282 | Transient grumble sound or rattle that intermittently occurs during lift-throttle or coast condition while the torque converter is locked. *tt | 08/20/2003 | |
| 2500103 | 02/21/2003 | 10001100 | Duty cycle purge solenoid causes a ticking-like sound from engine compartment. *tt | 04/14/2003 | |
| 02023 | 12/06/2002 | 10000832 | 4.0l crankshaft burr. *tt | 04/01/2003 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| 2500203 | 09/12/2003 | 10003995 | New evaporative canister inlet filter for use in severe debris environments. *tt | 11/10/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 04/15/2012 | 107000 | ||
| Tl* the contact owns a 2003 jeep grand cherokee. while driving approximately 5 mph, the temperature increased and the vehicle was close to overheating. the contact inspected the vehicle and discovered that the fan motor was not functioning. the vehicle was taken to an independent mechanic for diagnostic testing where the mechanic replaced the fan motor. the failure recurred twice after the repair. the vehicle was not further repaired. the approximate failure mileage was 107,000. | |||
| 04/15/2012 | 107000 | ||
| Tl -the contact owns a 2003 jeep grand cherokee. while driving approximately 5 mph, the temperature increased and the vehicle was close to overheating. the contact inspected the vehicle and discovered that the fan motor was not functioning. the vehicle was taken to an independent mechanic for diagnostic testing where the mechanic replaced the fan motor. the failure recurred twice after the repair. the vehicle was not further repaired. the approximate failure mileage was 107,000. kmj | |||
| 04/15/2012 | 107000 | ||
| Tl -the contact owns a 2003 jeep grand cherokee. while driving at approximately 5 mph the contact noticed the vehicles temperature increased. the contact inspected the vehicle and noticed the fan motor was not functioning. the vehicle was taken to an independent mechanic for diagnostic. the mechanic replaced the fan motor. the failure occurred two more times after the repair. the vehicle was not repaired. the approximate failure mileage was 107,000. da | |||
| 03/01/2012 | 1 | ||
| 2003 jeep grand cherokee. consumer states major problems with engine and blown head gasket *tgw | |||
| 01/15/2012 | 120000 | ||
| Tl-the contact owns a 2003 jeep grand cherokee laredo. the contact was driving approximately 50 mph when the vehicle stalled without warning. the vehicle was later towed to an independent mechanic where they advised the contact that they were unable to diagnose the failure. the manufacturer was contacted and they offered no assistance. the failure and the current mileage was approximately 120,000. kmj | |||
| 01/15/2012 | 120000 | ||
| Tl-the contact owns a 2003 jeep grand cherokee laredo. the contact stated that while driving approximately 50 mph when the vehicle suddenly stalled without any warning. the vehicle was later towed to an independent mechanic and they advised her that they were unable to diagnose the failure. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 120,000. tb | |||
| 08/18/2010 | 60500 | ||
| Tl-the contact owns a 2003 jeep grand cherokee. while driving at approximately 40 mph the vehicle stalled and a check gauges light illuminated on the dashboard. upon restart the vehicle operated as normal. this failure became intermittent and would not restart after the final failure. the vehicle was towed to an authorized dealer where they were unable to diagnose the failure. it was not repaired. the failure and current mileages were 60,500. the vin was unavailable. sm. | |||
| 03/17/2010 | 112000 | ||
| Tl*the contact owns a 2003 jeep grand cherokee. the contact was driving approximately 70 mph when the vehicle lunged forward and stalled. the vehicle was towed to her residence. the following day the vehicle operated normally; however, the identical failures occurred on three separate occasions. the vehicle was taken to an authorized dealer. the technician stated that the failure was related to the front control module. the vehicle has not been repaired at this time. the failure mileage was 112,000. | |||
| 01/14/2009 | 89000 | ||
| Tl*the contact owns a 2003 jeep grand cherokee. on three occasions, while driving 35 mph, the vehicle stalled without warning. the contact was unable to restart the vehicle and had it towed to the dealer. the crankshaft position sensor was replaced, but the failure recurred immediately after the repair. she took the vehicle back to the dealer, but they could not duplicate the failure or provide a remedy. the failure mileage was 89,000 and current mileage was 91,000. | |||
| 02/25/2009 | 53000 | 1 | |
| 2003 jeep grand cherokee stalls when idling at stop lights, it also nears stalling and then lunges forward when idling. i was stuck in the center lane during rush hour traffic last evening with my 2yo in the back seat when my jeep stalled. this is not an uncommon occurrence, it has happened every day for the last month. this is a very serious and dangerous situation; it makes you feel as if you have no control over your vehicle! i am taking it to the dealership on sat, but from complaints i have read on comsumeraffiars.com i am not expecting them to be able to do anything. i have already contacted jeep and even though there are recalls for certain models for the exact same problem my vin doesn't match up to be able to do anything about it. *tr | |||
| 01/14/2009 | 88442 | ||
| Tl*the contact owns a 2003 jeep grand cherokee. the contact stated that the vehicle stalls and the rpm's begin to rise suddenly. the vehicle does not backfire, jerk, or make noises. the failure occurs while driving at any speed. the contact must activate the hazard lights and restart the engine. usually, the vehicle restarts, but sometimes it takes 3 or 4 attempts to restart. the dealer replaced the crankshaft position sensor, which remedied the issue for a few hours. the failure recurred the same day she retrieved the vehicle from the dealer. the contact is scheduled to take the vehicle back to the dealer, but just wants the defect to be corrected properly. she researched the failure and found numerous complaints for the issue. she believes a recall should be issued for the defect. the current and failure mileages were 88,442. | |||
| 08/12/2008 | 66000 | 1 | |
| Car stalls while running. this happens mostly on low gear but also has happened while on the highway. this is a serious hazard to the extent i do not want my children in this vehicle. do not know what to do as i see on the web many complaints of this nature. *tr | |||
| 12/19/2006 | 1 | ||
| 2003 jeep grand cherokee limited, bought my jeep about 1 a year and half ago. it has the dual climate control the problem with the heat started in the passenger side. it only blows cold air now the driver side is out too. quote from dealer is it will cost 800- 900 to repair and turnaround time was at least 2 days. *tr | |||
| 01/06/2006 | 2 | ||
| Fumes entered the cabin of the vehicle through the vents. the fumes made the driver nauseous and made her feel as though she was going to pass out. the vehicle was taken in for testing, but the cause was undetermined. the engine light came on. the consumer stated that there was a hole in the hose. *tc vehicle caught on fire while parked. the vehicle was deemed a total loss. the power window shorted out prior to the fire. *nm | |||
| 01/20/2005 | 1 | ||
| The relay switch failed to operate which caused the vehicle to overheat. the manufacturer was contacted by owner and was aware of the problem. *jb | |||
| 05/15/2003 | 4000 | ||
| I took my vehicle in for the routine oil change at the dealership i purchase the vehicle. after that day, the vehicle vibrates to the point you cannot play a cd. they are telling me this is how the vehicle performs. i have been to the dealership many times with the same response. i also have taken it to other chrysler dealership with the same answer, it seems that the answer is the same after they look at the repair history. i also have met with the chrysler marketing rep twice, and the dealership told me that the chrysler technical rep drove the vehicle. yet when i requested a encounter with him they declaim and said there is no technical rep. i also met with the general manager from the dealership twice, sales manager many times, i need this to be look into because i think my vehicle was tampered with, because if it was running like this when i bought it i would have not bought it. the vibration is getting worst. i do have a extended warranty, that i cannot use because they refuse to even look at the vehicle. their solution was to sell me another vehicle, which i declined because they wanted more money down. why should i buy another vehicle when i have a new one that they destroyed. | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 10/11/2006 | 31679 | ||
| Jeep grand cherokee laredo 4x4 2003 continuous failure of the relay switch for the radiator and also fan assembly. relay switch goes bad every 6mo to 9mo. fan assemly was replaced oct 2010 and needs to be replaced again march 2011. | |||
| 01/01/2005 | 49742 | ||
| Tl-the contact owns a 2003 jeep grand cherokee. the vehicle was included in the recalls associated with nhtsa campaign id numbers 06v197000, seats:front assembly:seat heater/cooler, and 09v117000, seats:front assembly:seat heater/cooler. the vehicle was repaired at an authorized dealer for both recalls. after being repaired under the recalls he noticed there was still a hole developing in the front drivers seat due to the heated seating feature. the vehicle was taken back to the authorized dealer where it was repaired a third time. the contact also stated the vehicle would intermittently overheat. the vehicle was taken to an authorized dealer once a year for 5 straight years where the engine fan relay and motor would be replaced. the failure mileage was 49,742 and the current mileage was 150,000. sm. | |||
| 09/27/2009 | 92000 | 1 | |
| The heating/cooling system on my 2003 grand cherokee is an insult to the other qualities of this vehicle! the internal doors that direct air through the system is extremely cheaply made. mostly plastic-a very poor grade! the dealer says it will cost close to a $1000 to repair and he wouldn't guarantee it would not happen again. i think chrysler should be responsible for something this poorly made. it is no wonder they are in trouble and the government is giving them billions of dollars to make more inferior jeeps! i have not had the repairs made,i just don't have the money. so my wife has to ride to work in a luxury vehicle with no heater! there is no doubt this should be a recall!!!!! *tr updated 10/23/09 *cn | |||
| 10/01/2008 | 1 | ||
| I own a 2003 jeep grand cherokee with the dual climate control and the blend doors of the heating system have failed causing cooled air out one side of the vehicle. the repair will cost anywhere from $300 (if i do it myself) up to $1500 for a dealer to fix it. this is such a huge undertaking that most if not all owners can not do it themselves. in my research i have found that around 90% of jeep from 2000 to 2004 have this problem. this is not a small issue and the auto maker is fully aware of the failing equipment installed in these vehicles. there either needs to be a recall to correct the problem or a class action law suit against the dealer. *tr | |||
| 05/30/2007 | 56000 | ||
| Tl*the contact owns a 2003 jeep grand cherokee. the radiator fan has burned out twice within 17 months. the first time it occurred the contact was pulling out of a drive thru at 10 mph and the vehicle began to overheat. the following day, she took the vehicle to the dealer and was informed that the air conditioner fan relay switch failed, which caused the radiator fan not to work. the dealer replaced the fan and it worked properly. however, seventeen months later, the failure has recurred. the vehicle is currently at the dealer. the manufacturer stated that there was a recall for this failure and the contact believes it is due to a manufacturer defect. the nhtsa campaign id number was not found. the failure mileage was 56,000 and current mileage was 74,000. | |||
| 11/29/2007 | 6 | ||
| Multiple. purchased vehicle brand new with less than 9 miles. vehicle has required over $6,000 in repairs ranging from power window motors, electrical issues, brakes on many occasions, fuel system problems, and problems with shock absorber durability. vehicle is 5 years old with less than 80,000 miles. *tr | |||
| 10/18/2007 | 04/07/2002 | ||
| Dual zone climate control in jeep grand cherokee blows hot air on drivers side and cold on passenger side when ac is on lowest temperature. the car has been in several times for the same problem. the dealer just replaced everything in the dashboard to fix this problem and i am having the same issue. my major concern is that as the winter approaches the windows will fog more and ice up. the inproper heating and cooling will not defrost the windows causing a dangerous situation for driving. my wife uses this car to drive my child and i do not want to risk thier safety. there are websites all over listing people with the same problem for years. | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||
| 07/30/2008 | 60020 | 1 | |
| Tl*the contact owns a 2003 jeep grand cherokee. while driving 55 mph, the contact heard an explosion underneath the hood and observed plastic particles coming from his vehicle. he pulled over, lifted the hood, and noticed that there was a hole in the radiator and the cooling fan disintegrated. the vehicle was driven to a local repair shop and the mechanic stated that he needed to replace the radiator and the cooling fan. the vehicle was repaired the same day. the dealer advised him to call the manufacturer in regards to submitting claims for reimbursement. the manufacturer stated that there would be no reimbursement for the repairs because the vehicle was not included in any recalls. the current mileage was 63,000 and failure mileage was 60,020. updated 11/6/08 *cn the consumer found recall # 06v199000. updated 11/10/08. *jb | |||
| 02/06/2006 | 4 | 03/05/2005 | |
| Took vehicle to dealer for repair of overheating repeatedly but, problem was never fixed. after contacting said dealer and was told that it could derive from one zillion areas. contacted diamon-chrysler customer service about three months ago to no avail. *tr | |||
| 03/24/2007 | 3 | 02/13/2003 | |
| Radiator cooling fan relay has been fixed 3 times in the last 3 years. *ak | |||
| 09/23/2006 | 1 | ||
| 2003 grand cherokee engine over heated when slowing down. *ts the cooling fan relay and cooling fan module was replaced. the hood would not stay open. the dealer replaced the hood props. the front rotors were out of round. *jb | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||
| 01/08/2007 | 53000 | 2 | |
| I have had the vehicle for about 8 months and in that time both front windows went out and the radiator fan relay failed.*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 03/10/2009 | 32081 | 1 | 06/17/2007 |
| Tl*the contact owns a 2003 jeep grand cherokee. while driving at an unknown speed on the highway, the check engine indicator illuminated and the vehicle stalled. the contact pulled off the road and restarted the vehicle. the vehicle was then towed to an auto body shop and the mechanic stated that the crankshaft position sensor failed. the vehicle has been repaired. the failure mileage was 32,081 and current mileage was 32,600. updated 4/14/09 *cn updated 04/17/09. *jb | |||
| 02/09/2009 | 40000 | ||
| Tl*the contact owns a 2003 jeep grand cherokee. while driving 45 mph, the vehicle stalled without warning. approximately a few seconds later, the vehicle restarted. the contact heard a noise and the vehicle jerked before stalling and losing power. the dealer could not find any failures. the contact is concerned and does not want to drive the vehicle in this condition. the vehicle has not yet been repaired. the failure mileage was 40,000 and current mileage was 55,000. | |||
| 10/03/2008 | 79000 | ||
| Tl*the contact owns a 2003 jeep grand cherokee. while driving 45 mph, the vehicle suddenly shut off. the contact did not notice any warnings prior to the failure. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 79,000. | |||
| 03/14/2008 | 106000 | 1 | 01/01/2003 |
| Tl*the contact owns a 2003 jeep grand cherokee. while driving 35 mph, the vehicle suddenly lost power without warning. the dealer test drove the vehicle and it stalled. the cause of the failure could not be determined. the current and failure mileages were 106,000. updated 4/16/08 *cn the consumer stated applying the gas pedal does not help the vehicle move. the vehicle jerks and the gauges move around. the cam sensor, crank sensor and fuel filter have all been replaced to no avail. updated | |||
| 08/19/2003 | 10000 | 10 | 11/01/2002 |
| When the consumer applied the brakes, the vehicle stopped slowly with pulsation. the surging has occurred many times since owning the vehicle. the consumer found that the rotors were out of round. *jb the front rotors warped in the first 10k miles. the dealer suggested that the problem was form the heat from non-asbestos pads. *sc *jb | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 03/12/2004 | 24923 | 5 | 09/30/2002 |
| Purchased a 2003 jeep grand cherokee limited from carmax on sept 30th 2002. immediately after purchasing the vehicle, a high pitch sound started to be heard while the car is idling. i've taken the car to two different dealers approximately a total of five times or more and no one at the dealership was able to pin point the problem. initially, the dealer thought the noise might be related to the belt, but once the belt was changed the noise persisted. the engine was also checked and unfortunately the noise is still being heard and it is more pronounced. then on top of everything else, the heating vent on the passenger side has malfunctioned conviently after the warranty just recently expired. in addition on march 12th 2004, upon bringing my truck into the dealership for servicing, the machanic scraps the side of the truck removing the paint off of the rear passenger door and antwerpen jeep doesn't want to compensate me. please advise. any info that you would be able to provide would be greatly appreciated. this has not been a good experience for me. i purchased a new ford mustang in 1997 and was completely satisfied, had no problems with the car and the service was exceptional.*ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 04/01/2008 | 85000 | 1 | |
| My 2003 jeep grand cherokee ltd is having problems with the defroster, the heater, and air conditioner. it has driver and passenger climate controls. initially, the passenger side stopped functioning. eventually, the driver side heat and air stopped working. the defroster is barely working and only on the fan control. *tr | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 01/04/2003 | |||
| Loud tapping noise emitted by the emissions canister under the hood on drivers side. | |||