Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 06/15/2009 | 120000 | 1 | |
| Tl*the contact owns a 2003 jeep grand cherokee. while driving 25 mph, the contact was involved in a crash. she was unable to remember the details. the seat belts failed and slammed her into the steering wheel. both frontal air bags failed to deploy. a police report was filed. she was transported to the hospital and sustained soft tissue damage to her knees, several bruises, a bruised chest, and other minor injuries. the vehicle was destroyed. the current and failure mileages were less than 120,000. updated 09/23/09 *bf chrysler sent the consumer a letter stating the impact was not significant enough to deploy the airbags. the conclusion was supported by the readings from the onboard computer which disclosed no codes, indicating that the air bag was fully operational at the time of the accident. updated 09/29/09.*jb | |||
| 11/20/2002 | 16 | 5 | 10/29/2002 |
| The passenger side seat belt locked up and failed to retract unless the buckle was unhooked. the seat belt locking up happened on numerous occasions since owning the vehicle. *ak when a passenger reached for something the seat belt locked in the fully extended position. *jb | |||
| SEAT BELTS - FRONT | |||
| 04/07/2006 | 75000 | 12 | 04/19/2003 |
| Tl*the contact owns a 2003 jeep grand cherokee. in april 2006 the front passenger side seat belt began locking and would not move. the contact would have to press the end of the reel to release the seat belt for passenger use. currently, pressing the end of the reel no longer remedied the failure and the front passenger side seat belt could ot be used. the current mileage is 90,000, and failure mileage was 75,000. *ak | |||
| SEAT BELTS - FRONT - RETRACTOR | |||
| 01/01/2004 | 4 | ||
| Seat belt on the passenger side will not unlatch. seat belt tightens and decreases in size when it is moved. passenger had to wiggle out of seat in order to be released. will be taking vehicle to dealer for repair of seat belt the fourth time. *ak | |||
| SEAT BELTS - REAR | |||
| 07/20/2004 | 3 | 02/15/2003 | |
| Was informed of the potential failure of gen 3 seat belts through a website. i performed my own elbow test on the seat belts in the rear seat of my 2003 jeep grand cherokee and discovered they unlatched during my simulation. *la | |||
| SEAT BELTS - REAR - BUCKLE ASSEMBLY | |||
| 06/02/2006 | 42000 | 1 | 09/08/2002 |
| I bought a 2003 jeep grand cherokee laredo in 2002 brand new. i now have 42,000 miles on the jeep and the rear seat belt mechanism has broken. i have 3 grandchildren that i haul back there every weekend. i called skyland olds where i purchased the 30,000.00 vehicle,took it in for an estimate. the service advisor gave me a business card with center seat belt $166.75 before tax. i then called him back today and asked him (john licka) to fax me a formal estimate and he did so which says $84.00 labor and $61.75 parts for another total of 145.75 before taxes. i called the jeep corporation and they offered to pay for the part and me pay for labor. i then spoke to mr. snyder who is the service manager and mr. sidespinner (general manager) who informed me that since i had 42,000 miles on the vehicle he could do nothing about it. this isn't a money issue. but he had the attitude that after 36,000 miles,,oh well. they are putting the general public at risk but even moreso now, my grandchildren!!! mr. sidespinner had the mentality that so are brakes and other things on a vehicle a safety issue, but we as consumers are responsible for maintaining these other items. is it to the point now that when we have our 36,000 mile maintenance done, we should have all our seat belts replaced too? mr. licka did inform jeep chrysler corp. that is was not abused or caused by me. please let me know your thoughts on this. do we wait for many people or children to die before we get a recall????? and they are actually trying to dictate to me where i have my jeep fixed. i asked the jeep representative (bob at 1-800-9921997 with reference # 15002480) how many of these problems they had to have before having a recall and (shrug) he had no idea!!!!! i purchased the vehicle at skyland olds. at 255 smokey park hwy. in asheville n.c. 28816, phone 828-667-5213. i started at the bottom and worked my way to the top to the general mgr. and they act as if it's no big deal. *jb | |||