Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0200204 | 05/25/2004 | 0200204A | 10007926 | A squeak or squawk-like sound may be present in the front or rear suspension. *tt | 07/15/2004 |
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||||
| 0200102 | 08/20/2004 | 0200604 | 633476 | Special ball joint, allows adjustment to caster and camber angles. *slc this bulletin replaces 02-001-02 dated 06/10/02. also to include 2005 jeep wrangler. *tt | 09/23/2002 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 05/15/2003 | 4000 | ||
| I took my vehicle in for the routine oil change at the dealership i purchase the vehicle. after that day, the vehicle vibrates to the point you cannot play a cd. they are telling me this is how the vehicle performs. i have been to the dealership many times with the same response. i also have taken it to other chrysler dealership with the same answer, it seems that the answer is the same after they look at the repair history. i also have met with the chrysler marketing rep twice, and the dealership told me that the chrysler technical rep drove the vehicle. yet when i requested a encounter with him they declaim and said there is no technical rep. i also met with the general manager from the dealership twice, sales manager many times, i need this to be look into because i think my vehicle was tampered with, because if it was running like this when i bought it i would have not bought it. the vibration is getting worst. i do have a extended warranty, that i cannot use because they refuse to even look at the vehicle. their solution was to sell me another vehicle, which i declined because they wanted more money down. why should i buy another vehicle when i have a new one that they destroyed. | |||
| SUSPENSION - FRONT | |||
| 11/29/2006 | 42900 | 4 | 11/29/2006 |
| Tl* the contact owns a 2003 jeep grand cherokee. while driving 60 mph the steering column was loose and the contact lost control of the vehicle when driving over a bump in the road. the failure mileage was 42900. the dealer on one of three occasions replaced the tracking bar and front steering damper. also, the dealer stated that the steering column could be replaced at cost to the owner. the current mileage was 44200. *ak | |||
| 02/22/2004 | 10000 | 1 | |
| While backing out front end collapsed without warning. *ak *nm | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 08/31/2006 | 15800 | 1 | 09/15/2004 |
| Tl* the contact owns a 2003 jeep grand cherokee. the current mileage was 15,800. the closest dealer to the contact was not receiving any parts to honor the recall. the dealer placed her on the waiting list. the contactwas aware of the safety risk and possible fire involved while waiting on the parts. there were no other failures at rthis time. | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 11/29/2007 | 6 | ||
| Multiple. purchased vehicle brand new with less than 9 miles. vehicle has required over $6,000 in repairs ranging from power window motors, electrical issues, brakes on many occasions, fuel system problems, and problems with shock absorber durability. vehicle is 5 years old with less than 80,000 miles. *tr | |||
| SUSPENSION - REAR | |||
| 11/09/2002 | 50 | 11/01/2002 | |
| Suv rear end sways left and right on some roads causing loose handling. dt | |||
| SUSPENSION - REAR - AXLE - SPINDLE | |||
| 01/24/2003 | |||
| Rear axle's mounting bolt snapped, which makes vehicle unable to drive. dealer notified. please provide additional information.*ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 11/29/2007 | 6 | ||
| Multiple. purchased vehicle brand new with less than 9 miles. vehicle has required over $6,000 in repairs ranging from power window motors, electrical issues, brakes on many occasions, fuel system problems, and problems with shock absorber durability. vehicle is 5 years old with less than 80,000 miles. *tr | |||