Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 08/01/2006 | 58000 | 210 | 04/17/2004 |
| 2004 jeep grand cherokee hvac system blend doors have failed, so that automatic climate control system fails to control temperature and blows very hot or cold air at inappropriate times. impossible to maintain constant temperature in the vehicle. *jb | |||
| 05/07/2006 | 100 | 10 | 05/17/2003 |
| Purchased new 2004 jeep from dealer. within the first month of ownership, i began experiencing occasional, intermittent engine problems at start-up-- the engine would run very rough, shaking the vehicle. the service light in the dash would flash. if driven, the engine would stall unless the accelerator was continually pressed. after a few of these events, we discovered that, if turned off, after about 5 minutes, the engine would run normally. the service light would remain on for a few minutes (sometimes a half hour) and then turn off. this problem re-occurred intermittently, sometimes every month, & sometimes every couple months, usually in the morning at first startup, but sometimes when i left work in the evening to drive home. my salesman and the service manager knew of the problem. jeep dealer later said that the vehicle was simply in need of a complete tune-up. they did the tune up 6 months ago - may 2006. the problem has recurred again. i took the jeep in again. dealer reports that car is running rough but they can not find the problem. *jb | |||
| 12/01/2006 | 1 | 12/02/2003 | |
| Blend door on a 2004 jeep grand cherokee. *jb | |||
| 11/17/2005 | 1 | 07/23/2003 | |
| Defective blend door housing. *jb | |||
| 06/27/2005 | 25 | ||
| Dt: consumer complained that the belt will not stay in the child's safety seat. the harness that keeps the child in the seat will not stay in the seat. it disconnects from the seat at times. had to rig up the harness so that child will stay in the car seat. also, handle does not lock. while putting child in the car seat it dumped him out of the car seat twice. he sustained injuries, hitting his face and head. consumer called the manufacturer, and they did not fix this car seat. *ak | |||
| 07/01/2003 | 1 | ||
| Complaint regarding smoker's kits in 2004 jeep grand cherokee. *mr the vehicle did not come equipped with a cigarette lighter or an ash tray so the manufacturer sent the consumer a smoker's kit. this cup was to be placed in the smaller of the two front cup holders in the console. this inadequate ashtray was awkward and dangerous to use. *sc *jb | |||
| 06/01/2004 | 1 | ||
| 2004 jeep grand cherokee laredo does not have a cigarette lighter or an ash tray.*mr the dealer told the consumer a cigarette lighter and ash tray would be mailed to him and he could install it himself. five days later the consumer received a packaged which contained the normal lighter and a small black plastic cup with a lid for the ash tray. the cup was to be placed in the smaller of the two front cup holders. the consumer stated the ash tray was inadequate but awkward to locate and dangerous to use since it would take the drivers attention from the road. *jb | |||
| 11/25/2003 | 1 | ||
| Bought a 2004 jeep special addition in june of 2003, the air conditioning button would not stay on. took it to the shop, the part was back-ordered. it took several weeks (without air in our new jeep during the summer) for the part to come in and be replaced. this jeep pulls drastically to the right. also, took this so called trail rated jeep across a foot 1/2 deep by five foot wide creek on our place (that we drive through on a weekly basis) a piece of ice broke the metal guard piece on the front of the jeep and the ice lodged up against the radiator in turn damaging the radiator, causing the engine to overheat. we were without our vehicle for 6 weeks because the entire engine had to be replaced. this is by far the worst experience we have ever had purchasing a new vehicle. *cb | |||