Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | ||||||||||||||||
| 06V197000 | DAIMLERCHRYSLER CORPORATION | from 09/10/2002 to 06/30/2004 | V (Vehicle) | 111687 | 07/24/2006 | MFR | CHRYSLER GROUP LLC | 06/07/2006 | 06/07/2006 | |||||||
| Defect Summary | On certain sport utility vehicles equipped with heated seats, the front passenger seat electric heater element could overheat. | |||||||||||||||
| Consequence Summary | Overheating could potentially cause a fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the heated seat elements. the recall began on july 24, 2006. owners may contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. f17.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
| 09V117000 | CHRYSLER LLC | from 09/10/2002 to 06/30/2004 | V (Vehicle) | 103409 | 11/23/2009 | MFR | CHRYSLER GROUP LLC | 04/09/2009 | 04/08/2009 | |||||||
| Defect Summary | Chrysler is recalling 103,409 my 2001-2004 jeep grand cherokee vehicles with heated seats and with chrysler recall no. 06v-197 completed (03-04 my) or seat heater elements service replacement (01-02 my). the front seat electric heater elements could overheat. | |||||||||||||||
| Consequence Summary | Overheating could potentially cause a fire or injury. | |||||||||||||||
| Corrective Summary | Dealers will replace the front seat heater elements free of charge. the recall began on november 23, 2009. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Chrysler recall no. j14.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 02/01/2013 | 120000 | 1 | |
| Seat bracket is broken, resulting in entire seat being loose. repaired a few years back at the dealer by replacing entire bracket. obviously, the part is defective, as there are hundreds of complaints of the exact same thing happening in the nhtsa on line database. *tr | |||
| 02/01/2013 | 120000 | ||
| Seat bracket is broken, resulting in entire seat being loose. repaired a few years back at the dealer by replacing entire bracket. obviously, the part is defective, as there are hundreds of complaints of the exact same thing happening in the nhtsa on line database. | |||
| 01/07/2013 | 76000 | 1 | |
| I was getting into the vehicle and the seat frame broke dislodging the seat on the driver's side. *tr | |||
| 01/07/2013 | 76000 | ||
| I was getting into the vehicle and the seat frame broke dislodging the seat on the driver's side. | |||
| 10/29/2012 | 135000 | 1 | |
| Drivers seat, left side front and rear brace holding seat to floor cracked apart. i have read that many jeeps from this time period have had this problem of separation due to inferior / thin steal as the bracket. fixing is by welding - does not hold and entire bracket holding the seat to the floor needs to be replaced. *tr | |||
| 01/07/2013 | 76000 | ||
| I was getting into the vehicle and the seat frame broke dislodging the seat on the driver's side. | |||
| 10/29/2012 | 135000 | ||
| Drivers seat, left side front and rear brace holding seat to floor cracked apart. i have read that many jeeps from this time period have had this problem of seperation due to inferior / thin steal as the bracket. fixing is by welding - does not hold and entire bracket holding the seat to the floor needs to be replaced. | |||
| 01/07/2013 | 76000 | ||
| I was getting into the vehicle and the seat frame broke dislodging the seat on the driver's side. | |||
| 10/29/2012 | 135000 | ||
| Drivers seat, left side front and rear brace holding seat to floor cracked apart. i have read that many jeeps from this time period have had this problem of seperation due to inferior / thin steal as the bracket. fixing is by welding - does not hold and entire bracket holding the seat to the floor needs to be replaced. | |||
| 11/05/2012 | 120000 | 1 | |
| The drivers side seat track has broken on two sides. this is due to a defective part on the seat track where the metal is too thin and has cracked. i have read complaint after complaint online. this needs to be recalled before someone is hurt or killed. i cannot even find one to replace in a salvage yard due to the fact that it is such a common problem, people have bought any one that is available. *tr | |||
| 11/05/2012 | 120000 | ||
| The drivers side seat track has broken on two sides. this is due to a defective part on the seat track where the metal is too thin and has cracked. i have read complaint after complaint online. this needs to be recalled before someone is hurt or killed. i cannot even find one to replace in a salvage yard due to the fact that it is such a common problem, people have bought any one that is available. | |||
| 08/15/2012 | 152500 | ||
| The front driver's seat frame weld on the left side had previously broken on me. now the frame weld has broken on the right side of the seat where the base of the seat meets the seat back causing the seat to tilt back and to the right. the whole seat now wobbles. this is a defect in the seat frame design because the breaks are at weld points. the metal is thin at these points. | |||
| 06/13/2012 | 100845 | ||
| Accelerating from stop sign to 40 mph, driver's power seat frame broke at a weld point on the front left side. mechanic says it cannot be re-welded. apparently the problem is so prevalent, another seat from a junk yard cannot be found. dealer says seat frames are on back order. i am working with an independent mechanic to find a fix. this is a safety issue because if the seat broke lose, the driver could lose control and anyone in the back seat could be injured. | |||
| 01/27/2010 | |||
| 1/27/10 a received in the mail a safety recall j14-heated seat elements, chrysler group and dealership only fix the front passenger seat, and the driver seat was was not fix it was disconected awaitng for a cover seat, and as of 6/7/12 the problem is not fix, chrysler firts calimed that the work was completed on may 2010, i told them no only one seat was fixed, they called the dealership and confirm my story, and now they are telling me that they do not have on stock a seat cover and that i have to continue waiting, i have been waiting for more than 2 years and have been more than patient, i want chrysler to pay me so that i can have this fix at a location that i feel confident because i do not trust chrysler or the chrysler dealership in randolph nj, if i was to sell my vehicle i will loose value because one seat is not working and i have not been able to use my heated seat in more than 2 years, this is unaceptable, chrysler group did not comply with the safety recall | |||
| 05/01/2012 | 136000 | ||
| Front driver seat track broke and car is a hazard to drive. dealer says it cost $1200 to repair. | |||
| 01/27/2010 | |||
| 1/27/10 a received in the mail a safety recall j14-heated seat elements, chrysler group and dealership only fix the front passenger seat, and the driver seat was was not fix it was disconected awaitng for a cover seat, and as of 6/7/12 the problem is not fix, chrysler firts calimed that the work was completed on may 2010, i told them no only one seat was fixed, they called the dealership and confirm my story, and now they are telling me that they do not have on stock a seat cover and that i have to continue waiting, i have been waiting for more than 2 years and have been more than patient, i want chrysler to pay me so that i can have this fix at a location that i feel confident because i do not trust chrysler or the chrysler dealership in randolph nj, if i was to sell my vehicle i will loose value because one seat is not working and i have not been able to use my heated seat in more than 2 years, this is unaceptable, chrysler group did not comply with the safety recall | |||
| 05/01/2012 | 136000 | ||
| Front driver seat track broke and car is a hazard to drive. dealer says it cost $1200 to repair. | |||
| 01/27/2010 | |||
| 1/27/10 a received in the mail a safety recall j14-heated seat elements, chrysler group and dealership only fix the front passenger seat, and the driver seat was was not fix it was disconected awaitng for a cover seat, and as of 6/7/12 the problem is not fix, chrysler firts calimed that the work was completed on may 2010, i told them no only one seat was fixed, they called the dealership and confirm my story, and now they are telling me that they do not have on stock a seat cover and that i have to continue waiting, i have been waiting for more than 2 years and have been more than patient, i want chrysler to pay me so that i can have this fix at a location that i feel confident because i do not trust chrysler or the chrysler dealership in randolph nj, if i was to sell my vehicle i will loose value because one seat is not working and i have not been able to use my heated seat in more than 2 years, this is unaceptable, chrysler group did not comply with the safety recall | |||
| 05/01/2012 | 136000 | ||
| Front driver seat track broke and car is a hazard to drive. dealer says it cost $1200 to repair. | |||
| 04/19/2012 | 215000 | ||
| I have me an 2004 jeep grand cherokee special edition , i bought it in 2010 and its april 19th, 2012 and my drivers front power seat track just broke on me while driving. | |||
| 04/28/2006 | 30000 | ||
| The driver side electric seat frame broke in 2006 and i was told i could buy a new one but they are so cheaply made i had it repaired by a experienced welder who told me the metal was really thin and cheaply made.it broke again in 2008 in a different location on the same seat and i had it repaired.then it broke again in another location on same seat in 2009.now to start off jan.2012 it broke in 2 places of the seat frame and i dont know what to do.it is a very dangerous seat and i looked on line for a few moments and found thousands of complaints on the same seat from 2004 and down a few years.if something is not done about this someone could be hurt or killed. | |||
| 12/27/2011 | |||
| While driving my seat suddenly moved forward and to the right. what i found was that the seat bracket broke causing the seat to move. after looking on the internet i found that this is a common problem on this make and model of vehicle. this is a saftey issue as it affects your driving position and in my case broke while i was driving. in addition, as you go around corners you now move/slide in the seat as it is no longer level. | |||
| 10/17/2011 | |||
| 2004 jeep grand cherokee laredo driver's seat mounting bracket broken. seat wobbles terribly. no auto parts store stocks this item and according to burdick chrysler jeep, it is no longer manufactured. according to jeep, there has been no recall, yet according to vlane.com, carsurvey.org, aboutvehicle.com and other such internet sources, this is not an isolated incident. there appears to have been thousands of complaints. | |||
| 09/07/2011 | 71000 | ||
| Front passenger power seat mounting bracket and seat main frame both have split lose, causing seat to wobble dangerously about. possible continued breakage of other components immanent. causing serious injury or death due to seat breaking lose. | |||
| 10/07/2008 | 65000 | ||
| Driver side seat frame cracked in multiple locations. now acts like rocking chair while driving. no support, very unsafe. | |||
| 10/22/2011 | 107000 | ||
| The main metal frame of the driver's seat has broken. drivers seat has a rocking motion and will most likely not hold up to a rear end collision at any speeds. | |||
| 10/07/2008 | 65000 | ||
| Driver side seat frame cracked in multiple locations. now acts like rocking chair while driving. no support, very unsafe. | |||
| 10/22/2011 | 107000 | ||
| The main metal frame of the driver's seat has broken. drivers seat has a rocking motion and will most likely not hold up to a rear end collision at any speeds. | |||
| 10/07/2008 | 65000 | ||
| Driver side seat frame cracked in multiple locations. now acts like rocking chair while driving. no support, very unsafe. | |||
| 10/22/2011 | 107000 | ||
| The main metal frame of the driver's seat has broken. drivers seat has a rocking motion and will most likely not hold up to a rear end collision at any speeds. | |||
| 10/07/2008 | 65000 | ||
| Driver side seat frame cracked in multiple locations. now acts like rocking chair while driving. no support, very unsafe. | |||
| 10/22/2011 | 107000 | ||
| The main metal frame of the driver's seat has broken. drivers seat has a rocking motion and will most likely not hold up to a rear end collision at any speeds. | |||
| 09/09/2011 | 63384 | ||
| While driving the driver's seat frame bracket snapped and the driver's seat became wobbly as i drove. unable to get a safety inspection sticker in massachusetts until the seat frame is repaired/replaced. this is the first time i have had this problem with 2004 grand cherokee. it has occurred twice with a 2003 grand cherokee i own also. very unsafe to drive in this condition. | |||
| 07/30/2011 | 96000 | ||
| Driver side seat broke off at frame. this has happened twice. there does not seem to be a solution by jeep to repair this problem. there are no parts either new or used available to make repairs. was told by the dealer that this is a common problem. | |||
| 05/01/2009 | 72000 | ||
| Stopped at a light, when light turned green, accerated, driver seat rocked backward and felt loose. on examination front left bracket on frame had broken. this seems to be a problem this this car, searched on-line to find many people with this happening. had it welded. about 6mos later rear bracket broke in same way. this is very dangerous to the driver, must hold on when seat moves in this way. don't know why jeep will not fix at there cost. they say ther is no recall. there should be one. | |||
| 06/18/2011 | 86000 | ||
| Drivers side seat mounting bracket broke on entry to vehicle. this caused the seat to rock back and forth while driving especially during turns. took it to dealer and they told me that the seat track was also broken. they have been unable to find a replacement track so far because jeep no longer makes the part. i was told that it can't be welded because of liability issues. they estimate the cost to repair at $300+ if the part can be found. this seems to be a common occurrence lately and i'm forced to pay for a design defect. | |||
| 05/15/2011 | 111114 | ||
| Front seat brackets sheared off, seat unstable and will tilt backwards. was told by a certified welder / wdeling inspector that it could not be welded, and that the bracket was a defective, sub-standard, and unrepairable. | |||
| 04/30/2011 | 149113 | ||
| I was backing my 2004 jeep grand cherokee out of the driveway when i heard a snap and then the front seat started wobbling back and forth. i pulled back into my driveway and that's when my husband and i noticed the metal that connects the driver's seat had completely snapped. it was a blessing that i was not traveling at a high rate of speed or was far from home, i would hate to think what would have happened had i been on the highway. | |||
| 03/30/2011 | 81000 | ||
| 04 jeep grand cherokee laredo driver seat track bracket broken. seat is now unsafe. | |||
| 01/08/2011 | 80000 | ||
| Drivers seat bracket has broken causing seat to severely rock. i have seen numerous complaints. needs to be repaired by a welder or replaced. currently holding together with a hose clamp. | |||
| 03/03/2011 | 121000 | ||
| 2004 grand cherokee laredo. this will be the second time since 2004 replacing the drivers side front seat. it broke in 2008 and again in 2011. the seat starts to rock back and forth like its loose and there is no way to tighten the seat.. so you have to simply live with it, very unsafe in my eyes. if i was in a accident i think the seat would snap off and i would be greatly injured! | |||
| 01/08/2011 | 80000 | ||
| Drivers seat bracket has broken causing seat to severely rock. i have seen numerous complaints. needs to be repaired by a welder or replaced. currently holding together with a hose clamp. | |||
| 03/03/2011 | 121000 | ||
| 2004 grand cherokee laredo. this will be the second time since 2004 replacing the drivers side front seat. it broke in 2008 and again in 2011. the seat starts to rock back and forth like its loose and there is no way to tighten the seat.. so you have to simply live with it, very unsafe in my eyes. if i was in a accident i think the seat would snap off and i would be greatly injured! | |||
| 01/08/2011 | 80000 | ||
| Drivers seat bracket has broken causing seat to severely rock. i have seen numerous complaints. needs to be repaired by a welder or replaced. currently holding together with a hose clamp. | |||
| 03/03/2011 | 121000 | ||
| 2004 grand cherokee laredo. this will be the second time since 2004 replacing the drivers side front seat. it broke in 2008 and again in 2011. the seat starts to rock back and forth like its loose and there is no way to tighten the seat.. so you have to simply live with it, very unsafe in my eyes. if i was in a accident i think the seat would snap off and i would be greatly injured! | |||
| 12/01/2010 | |||
| The driver's seat of my 2004 jeep grand cherokee has broken for unknown reasons and , without homemade, patchwork bracing, flops back like a recliner. we have attempted to get this repaired both through our local dealer and through chrysler corporation and they claim that they cannot secure the part; we were first told by the dealer we had to prepay for the part, did so, and then they reported back weeks later that they couldn't find the part. unfortunately, our financial situation does not allow us to simply park the vehicle and make due. this is truly an accident waiting to happen and we would appreciate any assistance and support you can offer. | |||
| 02/21/2011 | |||
| The seat brackets for the driver's seat on my 2004 jeep grand cherokee have snapped. this causes the seat to rock back and forth when accelerating or breaking. will cost between 500-800 to have the brackets replaced. | |||
| 02/06/2011 | 62000 | ||
| Passenger seat heater element got way to hot and the seat stated smoking. i seen the recall so i called gave them the vin and was told this vehicle was not covered under the recall | |||
| 01/01/2010 | 90000 | ||
| Front driver side seat has broke at 3 separate parts required welding to repair | |||
| 01/11/2011 | 61000 | ||
| While driving down the road my seat completely broke, throwing me towards the back seat. thank god i was able to control the vehicle and that no one was coming down the other side of the road or it would have been terrible. why would a seat fail like that??? the car is pretty much not drivable now because the seat is completely broken off the base. this is crazy!!! | |||
| 09/14/2009 | 64000 | ||
| Seat mount bracket fails under normal use. front deat drivers side mount bracket broke at 65k miles under light use. looking online it seems like this is a normal thing causing a dangerous driving situation of driving in a rocking chair. jeep knows this is an issue yet there is no replacement part for upgrading an obvious inferior structural component that is integral to safe driving. | |||
| 12/09/2010 | 107000 | ||
| I have a 2004 jeep grand cherokee laredo with 107,000 miles. today, 12/9/2010, the drivers side seat bracket came loose. i believe after searching the internet, that it is a mounting bracket. some other jeep cherokee owners complained of this problem. the seat now rocks when i brake and accelerate. i am concerned that if i get into a collision the seat will not be locked in and the seat belt will not function. | |||
| 09/14/2009 | 64000 | ||
| Seat mount bracket fails under normal use. front deat drivers side mount bracket broke at 65k miles under light use. looking online it seems like this is a normal thing causing a dangerous driving situation of driving in a rocking chair. jeep knows this is an issue yet there is no replacement part for upgrading an obvious inferior structural component that is integral to safe driving. | |||
| 12/09/2010 | 107000 | ||
| I have a 2004 jeep grand cherokee laredo with 107,000 miles. today, 12/9/2010, the drivers side seat bracket came loose. i believe after searching the internet, that it is a mounting bracket. some other jeep cherokee owners complained of this problem. the seat now rocks when i brake and accelerate. i am concerned that if i get into a collision the seat will not be locked in and the seat belt will not function. | |||
| 10/20/2010 | 105000 | ||
| I own a 2004 jeep grand cherokee with a driver | |||
| 10/01/2010 | 70000 | ||
| Front driver side seat started to wobble and then ended up snapping. metal broke in the front left of the seat right by where the metal piece is that lifts the seat. i drive with my seat all the way down and is never raised. the seat moves every bend and anytime i accelerate or brake. | |||
| 10/20/2010 | 105000 | ||
| I own a 2004 jeep grand cherokee with a driver | |||
| 10/01/2010 | 70000 | ||
| Front driver side seat started to wobble and then ended up snapping. metal broke in the front left of the seat right by where the metal piece is that lifts the seat. i drive with my seat all the way down and is never raised. the seat moves every bend and anytime i accelerate or brake. | |||
| 10/20/2010 | 105000 | ||
| I own a 2004 jeep grand cherokee with a driver | |||
| 10/01/2010 | 70000 | ||
| Front driver side seat started to wobble and then ended up snapping. metal broke in the front left of the seat right by where the metal piece is that lifts the seat. i drive with my seat all the way down and is never raised. the seat moves every bend and anytime i accelerate or brake. | |||
| 04/19/2006 | 59000 | ||
| Driver seat pivot which conects the seat track to the upper seat frame breaks / cracks under normal drive conditions. i had to replace my seat track 3 times with the first crack being welded and cracking again. the vehicle has 159000 miles and i am the original owner. | |||
| 09/02/2010 | 182000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. the contact stated while making a right hand turn, they heard a loud pop and felt the seat move. the dealer looked at the vehicle and stated the mounting bracket for the seat had broken. the dealer stated this has been a problem in the past. the failure mileage was 182000 and the current mileage was 182000.rl | |||
| 12/01/2009 | 94000 | ||
| Tl-the contact owns a 2004 jeep grand cherokee. the vehicle was included in the recall associated with nhtsa campaign id number 09v117000, seats:front assembly:seat heater/cooler. the vehicle was taken to an authorized dealer where he was informed the company which manufacturers the necessary parts was out of business. he was informed to call them back at a later date. he has since called the authorized dealer back 3 times in which he was again informed to call back at a later date. the vehicle has not been repaired. the failure mileage was 94,000 and the current mileage was 100,000. the vin was unavailable. sm. | |||
| 08/31/2010 | 60000 | ||
| The seat frame on my 2004 jeep grand cherokee has broken for the second time. the seat frame is not strong enough for a normal weight adult male. | |||
| 08/01/2010 | 89000 | ||
| On my 2004 jeep grand cherokee laredo the right front bracket on the driver seat that holds the seat to the floor broke causing the seat to become unstable. i haven't taken the jeep to a dealer at this time. | |||
| 06/09/2010 | 105114 | ||
| 2004 jeep grand cherokee e front driver's seat broken changed it once with the dealership but it broke again from reading online comments from other jeep owners this is an on going problem with the frame or seat bracket since i changed the frame it broke within 6 months of repairing it average cost for new seat frame is about 600 dollars at dealership and it's not fair to have jeep owners pay over and over again to fix a problem with their jeep when it's jeeps fault | |||
| 05/01/2010 | 60000 | ||
| Front seat support breaks. | |||
| 05/21/2010 | 63000 | ||
| The drivers seat back will not stay in an upright position, it gradually reclines, even while the vehicle is parked. | |||
| 05/13/2010 | 80900 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated when getting into the driver seat, he heard the metal bracket under the seat snap. the vehicle was taken to an authorized dealership but no repairs were performed at the time of the complaint. the failure mileage was approximately 80,900. the current mileage was approximately 81,000. | |||
| 05/06/2010 | |||
| Drivers seat rocks broken brackets that hold the seat to the car. i have seen thousends of failures of these brackest reported on line. the fix is a new $1000 seat which often gets overlooked and people are welding (that's what we plan to do) a bracket which may create additional safty issues. | |||
| 09/19/2009 | 8000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. while the contact was driving approximately 5 mph coming from a complete stop the power windows and power door locks failed to operate when engaged. the additionally, a noise sounded from the instrument panel whenever engaging the power window switch. the vehicle had a recall repair performed under nhtsa campaign id number 06v197000 (seats: front assembly: seat heater/cooler). however, the failure continued to occur after the recall repair. the power windows and power door locks failures had not been repaired at the time of the complaint. the failure mileage was 80,000. the current mileage was 95,000. | |||
| 03/18/2010 | 115000 | ||
| Metal bracket holding driver seat to the floor has broken twice during the ownership of this vechicle. i weigh 250lbs, i'm heavy, but we're talking about metal that has completely snapped in two. twice. | |||
| 03/11/2010 | 70901 | 1 | |
| I have a 2004 grand cherokee laredo. today while getting into my jeep, my drivers seat frame broke. loose in the front left corner. now my driver seat rocks when i apply the brake or give gas. wow, thank the lord i was not driving when this happened. i have contacted chrysler about this to see if they will assist with repair even though i have 70,000 miles of use. after doing some research, it appears this is a known issue yet no recalls are performed. it's going to cost me roughly $700.00 to get this fixed. below is a link i found with a lot of complaints around this issue. http://vlane.com/poll/30/2001-jeep-grand-cherokee-has-your-driver-side-front-seat-broken-on-this-jeep. *tr | |||
| 02/26/2010 | 74000 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) my driver seat track broke for my 2004 jeep grand cherokee on the right side next to the driver side door. it snapped in half and while researching on the web i found a website that everyone else is voicing there concern. my seat is swaying side to side and when i am driving my seat leans back far. when calling the dealership they said that this is not a known issue and that it will cost me between 600-800 to fix. this is upsetting when i can weld it together, but when i get in a accident will that hold? it is a terrible product and the metal should have been stronger and thicker. [xxx] link to a website detailing other complaints: http://vlane.com/poll/30/has-your-driver-side-front-seat-broken-on-this-jeep. *tr | |||
| 01/15/2010 | 90000 | 1 | |
| Left front frame bracket on driver-side power seat has broken or sheared... *tr | |||
| 06/20/2007 | 37000 | 1 | 03/01/2004 |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that the platform frame of the driver's seat broke three times. while driving approximately 25 mph, the seat began to shake which alerted him to the failure. the first two times, he welded the seat together, and the third time, he scheduled an appointment for 02/26/2010 with the dealer. he called the manufacturer, filed a complaint with a representative, and was instructed to take the vehicle to a dealer. the vehicle had not been repaired at the time of the complaint. the current mileage was approximately 67,750. the failure mileage was approximately 39,000. updated 03/26/10. *lj the consumer stated when the seat broke, it caused it to shift and it became unstable. chrysler refused to pay for the repairs because they stated the seat failed due to the weld. the consumer stated the seat cracked before it was welded. updated 04/16/10.*jb updated 04/28/10.*jb | |||
| 01/29/2010 | 73000 | 1 | |
| 2004 jeep grand cherokee. 76,000 miles. purchased new, i am the only owner. while turning into work, the driver seat bracket (the bracket that connects the seat to the floor) broke in the front left (if looking forward). now the seat sways and all of the weight is stressed on just one corner of the bracket. according to online reports, this costs up to $1000 to get fixed at a dealer. other reports of the bracket breaking while people accelerating and falling into the back seat. *tr | |||
| 01/07/2010 | 56000 | 1 | |
| I have a 2004 jeep grand cherokee that has the heated seat issue, recall j14 and called the dealership 3 weeks ago without a response. they set up an appointment for me to go in jan. 7th to get it fixed and when i went in they never even had the parts to fix it. so they got my information and said they would call me with an eta and it has been over a week now without any contact from them. when i called today i gave them my information again and they told me only 300 parts were being shipped to the whole state on monday and that i may or may not get it done even after that. to me, having heated seats that may explode and cause fires is a pretty big safety issue that should not take over a month (when all said and done) to fix especially living in a cold state like colorado where these seats are needed. by scheduling an appointment to fix it, then not having the parts to do it, then never calling me back to set up a new time that is completely unacceptable and well outside of a reasonable time for something as serious as this. *tr | |||
| 01/04/2010 | 116700 | 1 | |
| Re: 2004 jeep cherokee driver side seat frame broke again after dealer so called repair. *tr | |||
| 05/01/2009 | 1 | ||
| Driver's side seat bracket has broken. i have welded once and it has broken again. i am not a large man (about 185lbs) and feel this should not have happened under normal use. many jeep owners have complaints on this. *tr | |||
| 11/26/2009 | 94000 | 1 | |
| Driver's side seat track suffered material fatigue fracture. seat frame is a stamped metal frame. the crack happened on the front left leg that attaches the seat to the floorboard. the seat track is stamped by a chrysler directed supplier and shipped to jci for assembly. suggest chrysler to investigate seat movement (causing fatigue in the bend), material thickness and the possibility of adding a gusset (or brace) across the bottom of this bend in the track. this happened on my personal vehicle. i noticed some movement in the seat but i thought it was coming from the recline function. i was backing down a hill when it snapped causing me (the driver) to suddenly tilt backward. i was startled and the truck bumped into the mailbox at the end of the driveway causing a damaged bumper. *tr | |||
| 11/01/2009 | 135000 | 1 | |
| I have a 2004 jeep grand cherokee and my drivers seat started leaning about a year ago then this year is started squeaking when i sat in it, but never thought anything of it since i have 120,000 miles. then all of a sudden as i am driving at 65 mph the seat makes a loud pop noise and i almost wound up in the back seat. i stopped the car and looked under the seat to find the frame cracked. i got home took the seat apart and found it had cracked on all the weld joints and where the bolts where that help it to the metal frame. i searched online only to find out that this is a very common problem and 100's of people are having the same issue. this is very dangerous and could cause a tragic accident. i had the seat welded by a friend since you cannot buy the parts to repair. after 3 weeks now my steel frame on the seat has cracked. these seats are death tramps and chrysler should have to fix them. very dangerous, do people have to die in order for this to be rectified? *tr | |||
| 05/01/2005 | 1 | ||
| The headrests in my 2004 jeep grand cherokee overland do not provide protection from whiplash. as i sit in the seat, the headrest is at least 8-12 inches from my head. if i were hit from behind, my neck would break before my head would come into contact with the head rest. this is contrary to the 2005 and newer jeeps in which the headrest is directly behind the head (about and inch or two). the headrests should be modified to provide protection from whiplash. *tr | |||
| 07/08/2009 | 65000 | 1 | |
| My front driver side seat of my 2004 jeep grand cherokee has broken twice since i have owned it. the metal literally snapping. i have been reading sites on the internet and this appears to be an extremely common occurrence. it makes me wonder if it just breaks due to every day driving what would happen in a crash? | |||
| 11/01/2005 | 65000 | 1 | |
| 2004 jeep grand cherokee, the driver's seat pivot post on 3 occasions have broken. 2 of the occurrences happened while braking and 1 while leaning back to removed items from my rear packets. the 1st two were repaired via spot welds after the third i had to replace lower section of the seat. *tr | |||
| 05/29/2009 | 98000 | 1 | |
| 2004 jeep grand cherokee laredo -- front seat bracket/rail broken/snapped off--this created a safety situation with seat not secure--raises questions as to what would have happened if in accident and seat broke loose. *tr | |||
| 11/01/2008 | 80000 | 1 | |
| Metal seat bracket that holds driver's seat to floor on my 2002 and my 2004 jeep grand cherokees broke. seats are now detached from the floor and rock back and forth. *tr | |||
| 06/01/2008 | 75000 | 1 | |
| Driver's side seat bracket broken on my 2004 jeep grand cherokee. after researching on the internet, it seems that it is a common problem with grand cherokees. there is a steel tube that goes from side to side that is entirely too thin and it shears off at the bracket. it was not involved in any accident, it just breaks from normal use, which for a seat bracket, should not happen. i fixed it once last summer and now another part is broken. the seat is now basically a rocking chair and if i were to get in a crash, there is no doubt in my mind that the bracket would fail further and possibly cause serious injury. *tr | |||
| 11/15/2008 | 60000 | 1 | |
| Drivers seat brakes at bottom and then seat frame brakes. it is now like you are driving in a rocking chair. jeep knows about this problem, some seats have broken away. this is a very unsafe condition. *tr | |||
| 11/27/2008 | 105000 | 1 | |
| Seat track for 2004 jeep grand cherokee cracked, causing seat to move in a reclining fashion without the seat actually reclining. *tr | |||
| 03/02/2009 | 109000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. the contact slightly reclined the front driver's seat and the seat frame fractured. the seat could have completely failed while driving, thus increasing the risk of a crash. the dealer stated that he would be responsible for replacing the seat frame. the repair would cost $600. the contact is in the process of having the vehicle repaired. the failure and current mileages were 109,000. | |||
| 01/30/2009 | 66800 | 1 | |
| Tl*the contact owns a 2004 jeep grand cherokee. while the vehicle was idling at a traffic light, the contact smelled something burning and rolled down the window. he noticed that the odor was not coming from outside of his vehicle, so he continued to drive. approximately 30 seconds later, he felt a burning sensation on his lower back. he pulled into a parking lot and observed a hole in the driver's seat surrounded by an orange ring. there was a charred mark on his leather belt and the seat was smoking. the dealer and the manufacturer were not notified. the cause of the failure was not determined. the current and failure mileages were 66,800. updated 04-17-09 updated 04/20/09.*jb | |||
| 12/21/2008 | 92000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. while driving 25 mph, the driver's side seat heater malfunctioned and burned through the seat. the contact smelled a burning odor and immediately pulled the vehicle over to the side of the road. he exited the vehicle and noticed a burn hole approximately the size of a quarter. nhtsa campaign id number 06v197000 (seats:front assembly:seat heater/cooler) was specifically for the passenger side seat heater, and would not include the driver's side seat heater. the dealer and manufacturer were not notified. the current and failure mileages were approximately 92,000. | |||
| 01/10/2008 | 1 | 03/15/2003 | |
| Seat trac and frame failed on 2004 jeep grand cherokee. *tr | |||
| 12/05/2004 | 2 | 01/16/2003 | |
| My husband and i were in a 2003 jeep grand cherokee, stopped at a stop light and rear ended by a toyota celica traveling about 40 mph according to the police statement. our jeep then hit the car in front of us (it was a four car chain reaction collision). the drivers and front passenger seats reclined on impact. had our grandson been in his child safety seat, his legs would have been crushed, if not worse. further, the shoulder restraint did not hold on the passenger side, resulting in my head smashing into the dashboard. the air bags did not deploy.*ak | |||
| 02/20/2004 | 11973 | 1 | 08/30/2003 |
| On or about february 20, 2004, matthew beller suffered severe burns from a seat heater in the driver's seat of a 2004 jeep grand cherokee limited. he is a parapelgic and did not feel the burn occuring. the seat heater did not turn off after reaching normal temperatures. a product liability action is being bought in the united states district court of oregon. | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 06/01/2004 | 1 | 06/01/2004 | |
| While driving head restraint does not protect consumer's head. consumer is very concerned with being rear ended. *ak the consumer believes that the head restraints are set too far back to adequately protect the passenger's neck in the event of a collision. *nm | |||
| SEATS - FRONT ASSEMBLY - POWER ADJUST | |||
| 11/10/2007 | 70000 | 1 | 07/15/2004 |
| 2004 jeep grand cherokee laredo special edition, 70,000 miles drivers power seat motor stopped while driving. seat motor stopped in the highest position. the top of the head touches the top of the vehicle. jeep dealer quoted over a $4,000 repair - jeep will not offer any warranty. *tr | |||
| 04/01/2007 | 65000 | 1 | 02/01/2005 |
| 2004 jeep grand cherokee laredo 4wd 65,000 miles drivers power seat bracket while stopping at light - metal seat bracket broke tilting me sideways. jeep dealer quoted $1000 repair - jeep will not offer any warranty. i see many other cases of this on the internet. this was a serious safety concern. i can send photos of the defective part and/or show you the issue. ak | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 01/03/2011 | 1 | ||
| 2004 jeep grand cherokee with a recall for front seat electric heating elements. consumer expressed discontent with one dealership and was very content with the work done by a different dealership. *kb the first dealership stated they had the parts, but when the consumer arrived, she was informed the parts were not available. *jb | |||
| 10/02/2007 | 35000 | ||
| Tl*-the contact owns a 2004 jeep grand cherokee limited. while the contact was driving approximately 70 mph, the driver side heated seat unexpectedly activated without assistance. the seat exerted excessive heat. the failure occurred sporadic. the contact pulled over to the side of the road and waited until the seat was completely cooled down before he continued to drive the vehicle. there was a recall under nhtsa campaign id number 06v197000 (seats: front assembly: seat heater/cooler). the vin was excluded from the recall defect. the vehicle was taken to the dealer for the identical failure on five separate occasions where diagnostic testing was performed. when the dealer performed the most recent diagnostic testing the technician informed that the owner he would be responsible for fifty percent of the repair cost. the vehicle had not been repaired at the time of the complaint . the failure mileage was 35,000. the current mileage was 104,500. | |||
| 05/09/2009 | 67000 | 1 | 01/01/2004 |
| Tl*the contact owned a 2004 jeep grand cherokee limited. while driving, she turned on the air conditioner and smoke started coming from under the passenger side floor board; near the air vents. the fire department extinguished the fire. the cause of the failure has not been determined. the failure mileage was 67,000. updated 01/20/10. *lj the consumer stated once she pulled over, fire began emitting from the passenger floorboard. a recall regarding the heated seats was issued in 2005 and 2006. the consumer took the vehicle to have the repairs done. a second recall went out in november. updated 01/21/10.*jb | |||
| 01/01/1901 | 4 | ||
| Fax on behalf of constituent concerning recall, warranty, and repair issues with her jeep's heated front seat elements. *nj the consumer stated the heater seat element problem started with the recall. the recall replacement burned the foam of the seat and there was a problem with the electrical adjustment and it was making an odd sound. the consumer stated this stemmed from inferior parts that were used. the consumer stated the vehicle had been in the repair shop 4 times to repair the heated seat element. the consumer went back to the dealer and once they inspected the seat, they stated the gear was stripped in the motor and they did not damage it. the consumer stated the dealer removed the seat , but they claimed they didn't. according to the consumer, the seat was not even in the same position as to when it was first brought in. *jb | |||
| 01/01/2008 | 2 | ||
| 2004 jeep grand cherokee was damaged by a fire due to the safety recall f17. *nj the consumer stated the day he picked the vehicle up, the seats were still not functioning properly due to the fire damage to the wiring and module. the drivers seat was not reassembled correctly and the lumbar support hit the consumer in the center of his back. after a close examination at a local repair shop, the consumer was told there was no evidence the passenger seat recall was ever addressed. the following morning, the battery was dead, the parking and signal lights continued to burn out and periodically the dash lights and power windows did not work. it was determined that both seats had additional fires and internal heat damage. *jb | |||
| 02/26/2008 | 1 | 08/31/2003 | |
| I had the seat heater on while driving on my way home from work, and i noticed that it continued to get warmer and then hot. it started in my hip and then went to my back and continued to get hotter. the heater was shut off. when i got home i found two holes in my leather driver seat and also a burn hole and scorched area on the bottom of my coat. i had received a recall notice and had gone to the dealer for repair. the recall was f17 - heated seat element. *tr | |||
| 03/15/2008 | 1 | 02/12/2008 | |
| Passenger seat heating element caught fire, totally destroying vehicle. *tr | |||
| 12/30/2005 | 8 | 01/05/2005 | |
| 2004 jeep grand cherokee with heated seat issue. consumer states that the vehicle has been taken to the dealer several times for the heated seat problem. she also states that there is a wire or rod poking through the driver seat. *kb the consumer also stated the transmission failed, there was a problem with the power steering, the blend doors in the heating system, the passenger side window fell down in to the door panel, and the hood struts failed. the consumer stated the heated seat issue had been recalled. the engine light illuminated and it was determined that the oxygen sensor needed to be replaced. *jb | |||
| 01/01/2008 | 38000 | 5 | 10/01/2007 |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that the driver's side heated seat burned her and left two burn marks through the leather seats. she noticed the defect when hot spots began to come through the seat. she has unknowingly been burned five times. the manufacturer has not offered any assistance. the dealer stated that there was no recall for her vin number; however, there is a nhtsa campaign id number 06v197000 (seats:front assembly:seat heater/cooler). the failure and current mileages were 38,000. updated 02-19-08 *bf the consumer stated at the same time there was a complete failure of the heating system including the defroster. causing hazardous driving conditions. updated 02/19/08 *tr | |||
| 12/30/2007 | 41600 | 1 | 08/01/2004 |
| Tl*the contact owns a 2004 jeep grand cherokee. while driving 35 mph, the front passenger seat electric heater element overheated. she turned the temperature gauge to low however, the temperature continued to rise. in addition, she noticed smoke coming from the front passenger seat then flames erupted. she was able to extinguish the fire. the dealer inspected the vehicle but was unable to determine the cause of the fire. there was recall repair work performed in 2006 for the seats: front assembly: seat heater/cooler (nhtsa campaign id # 06v197000). the current and failure mileages were 41,600. updated 3/11/08 *cn updated 03/11/08 *tr | |||
| 03/01/2006 | 0 | 08/01/2003 | |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact received a recall notice in june of 2006 for nhtsa campaign id number 06v197000 (seats: front assembly: seat heater/cooler). as of november 5, 2007, the dealer had not repaired the vehicle. they stated that the parts were unavailable. there had been no failure to date. the current mileage was 53,000. | |||
| 10/01/2005 | 0 | 09/10/2004 | |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact received a recall notice for nhtsa campaign id number 06v197000 (seats: front assembly: seat heater/cooler) in october of 2005. the dealer stated that the parts were unavailable. as of october 26, 2007, the dealer had not repaired the vehicle. the contact felt that the wait time for the repair was unacceptable. there had been no failure to date. the current mileage was 65,000. updated 12/12/2007 *bf updated | |||
| 01/01/1901 | 1 | ||
| Jeep grand cherokee customer called the dealership twice and was told that they didn't have the parts and didn't know when they would have them in after second notice of recall customer is on the waiting list**cc *jb | |||
| 09/19/2006 | 1 | 10/24/2004 | |
| I have made many inquiries into having my heated seats on my 2004 jeep grand cherokee since sept 06 as per recall. i have made two appointments and half a dozen calls to the dealership scap chrysler jeep, only to be told it will be a couple of weeks, or you are on the list. the repair is not done. *jb | |||
| 12/31/2006 | 28000 | 2 | |
| Tl* the contact owns a 2004 jeep grand cherokee. while driving 45 mph the heated seat was extremely warm. the contact stated that she felt a pinch on her lower back noticed a hole, and a red glowing illuminating light from the seat. the contact turned the heated seat switch off and attempted to push on the seat to remove the red glow. the dealer advised the contact to turn the temperature down. the dealer inspected the seat and advised the contact that there was a recall 06v197000 for the heated seat. the vehicle was repaired, and there have been no failures since the repair. the current mileage was 28,000. *ak | |||
| 08/22/2006 | 1 | 05/23/2004 | |
| I received the initial recall notice from daimler chrysler in august 2006 concerning the overheating of the seat elements in my 2004 jeep grand cherokee. i contacted the dealership and they were waiting on parts. they were going to call me when my recall parts arrived. i have not heard anything since. *jb | |||
| 12/01/2005 | 26000 | 1 | 08/25/2003 |
| Tl*- the contact owns a 2004 jeep grand cherokee and stated that the dealer had not performed the recall repairs for the vehicle heat seat element. the contact had been dealing with the dealer for over a year in a half, and they had told her that there were no any parts available. the contact did not know what steps to take . the failure mileage was 26000, and the current mileage was 38000.*ak | |||
| 08/01/2006 | 38500 | 1 | 12/01/2003 |
| Tl*- the contact received a recall notice in august 2006 for the seat heater. since then contact made 3 appointments and they all have been canceled because the dealership couldnot get the parts that wereneeded to perform the recall work on the 2004 jeep grand cherokee. the current mileage was 38500, and there had been no failures to date.*ak | |||
| 02/02/2007 | 50000 | 2 | 08/30/2004 |
| Tl* - the contact called regarding the 2004 jeep grand cherokee. the contact stated on 2/27/06 the driver's side heated seat element was replaced due to the driver's seat catching on fire. the seat was also replaced. on february 2, 2007 the seat started to smoke. the driver was able to turn the switch off before any further damage was done. the failure mileage was approximately 50,000. the contact stated that the defective heated seat element was replaced with another defective heated seat element. the contact received recall 06v197000 for the heated seat element.*ak | |||
| 08/15/2006 | 1 | 07/15/2004 | |
| Daimler chrysler sent a safety recall f17-heated seat elements letter in august, 2006. it states that the heating elements may overheat and cause an interior fire.... it goes on to recommend that we contact your dealer right away to schedule a service appointment to replace the heating elements. we contacted the jeep dealer in salem, oregon in sept. 2006, and it added us to a waiting list. it is now february, 2007 and we are still waiting. the dealer today advised that so far, it has only received parts from its supplier to replace 8 seat elements and is waiting for more. we are around 20+ customers on a list of 35 still waiting for parts and with no projection of when more parts might arrive. meanwhile, we continue to drive with a potential fire danger inside of our vehicle. *nm | |||
| 08/11/2006 | 1 | ||
| Tl*- the contact stated that the 2004 jeep grand cherokee received recall 06v197000 for a front seat heater failure on 08/2006, and still has not recall repairs done. the contact stated that the dealership had informed him last week that the parts were not still available.*ak | |||
| 01/16/2007 | 30000 | 1 | 07/06/2004 |
| Tl* the contact owns a 2004 jeep grand cherokee. the contact received recall notice#06v197000, seats:front assembly:seat heater/cooler. the contact has received a burn from the car seat. the dealer informed him that they were uncertain when the parts would be available. *ak updated 2/16/2007 - *nm | |||
| 08/10/2006 | 17100 | 3 | |
| Tl* - the contact stated that she received a recall letter campaign # 06v197000 for her 2004 jeep grand cherokee in august 2006. the recall is for the vehicle's heated seat element. the contact stated that she has tried contacting the dealership on numerous occasions and still hasn't gotten the recall resolved. the contact stated that she can't use the thermostat for the seats, the seats become too hot at any setting. *jb the consumer stated it took 6 months to get the vehicle fixed. updated 02/27/07. *jb | |||
| 08/04/2004 | 1 | 10/31/2003 | |
| I received notice of a recall on my jeep cherokee in august of 2006 for possible over heating of the seats to date i have not been able to have the car repaired . i am being told the parts are not available? *jb | |||
| 11/02/2006 | 1 | ||
| I am a paraplegic that has no feeling from my chest down. i received a 3rd degree burn on my left buttocks from the heated leather seats in my 2004 jeep grand cherokee. i used it for a total of about 1 1/2 hour to 2 hours, with about an hour break in the middle. i notified jeep, they looked at and said it wasn't their fault. i have a burn and scar to prove it. *jb | |||
| 10/20/2006 | 19000 | 1 | 01/06/2004 |
| Dt: the contact stated no problem occurred with the vehicle. there is a nhtsa recall, #06v197000 on the vehicle regarding the seat heater. the parts needed to repair the vehicle are not available at the local dealership. the manufacturer confirmed the parts are not available. the consumer stated the vehicle has since been repaired. updated 01/19/07. *jb | |||
| 11/10/2006 | 1 | 04/10/2004 | |
| Allan samuals jeep dealership in webster tx will not perform re-mediation on safety recall f17 (heated seat elements - jeep cherokee) within a reasonable time or for no charge. they require the car to be left for at least one day provide no alternative transportation unless it is at my cost. *jb | |||
| 11/07/2006 | 1 | 09/01/2004 | |
| Jeep dealer maccausland -williams 311 lancaster ave devon, pa service personnel indicated part cbmkf170 heated seat recall not available as only 1 repair kit can be ordered in 7 days. jeep - daimler chrysler corp is rationing recall repair parts when a dangerous condition exists in their vehicles. in addition, i made the appointment for this specific recall issue over 3 weeks in advance and the dealer made no attempt to contact me to let me know the part was not available. *nm | |||
| 10/25/2005 | 39000 | 1 | |
| Jeep grand cherokee fire. i had a fire in my up 2004 jeep . at the time my insurance co fire expert could not find the cause ,only that it started in the cab on the driver's side. the vehicle was burnt too badly too determine the exact cause. we called chrysler and asked for them too investigate. they sent their fire expert out. they would never give us the findings they kept referring us too our insurance co. now there is a recall on this vehicle for fire cause by the heated seats. we are trying too get chrysler too look at our case again but with no luck. *nm | |||
| 10/09/2006 | 1 | ||
| I received a recall for my jeep for the heating elements in the seats that may overheat and cause a fire. my dealer tells me that it will take over a month for them to get the parts in for the recall. i believe this is too long and i really question jeep's (daimler/chrysler) priorities since they continue to send out new vehicles with the safe elements in them while allowing their previous customers to drive around in unsafe vehicles while waiting for new heating elements to ship. *jb | |||
| 08/30/2006 | 40000 | 1 | 03/02/2005 |
| Dt*: the contact stated a recall letter was received two weeks ago. there were no problems with the seats when the recall letter was received. the nhtsa recall, #06v197000 was pertaining to the seats: front assembly: seat heater/cooler. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 02/16/2006 | 2 | ||
| Passenger front heated seat burned through the seat cover in the 2004 grand cherokee. *ts the dealer determined that an element had shorted out internally causing the failure and damage to the seat cushion. the manufacturer refused to cover the cost of repairs because the vehicle was out of warranty. on 3/20/006 the driver's side heated seat burned a 1/2 inch hole in the seat cushion. this caused damage to the seat and the driver's clothing and well as a slight discoloration of the skin on his buttocks. the consumer contacted the dealer. *nm | |||
| 02/26/2006 | 32000 | 1 | 08/27/2004 |
| I lease a 2004 jeep grand cherokee with heated leather seats. earlier this year the driver side heater went out then i noticed that just the lower back heater came on. one day in february after driving for about an hour and 1/2 i got home and tried to take off my sweatshirt but could not as it was melted to my cell phone case. at first i did not know what had happened then upon later investigation i noticed a burn whole in my car seat that ran up what was apparently the heater wire. i am a paraplegic and if it was not for the cell phone case i could have been burned. my concern is for others like me and due to the severity of the heat which could melt a sweat shirt and a phone case that it potentially could ignite clothing. *jb | |||
| 03/14/2006 | 64000 | 1 | 04/01/2005 |
| Dt*: the contact stated while driving at no particular speed the heated seat warmer burned through the seat cushion without warning. the occupant sustained minor injuries from the heat. although no visible flames were present there was slight charring to the seat cushion area. the vehicle was seen by the dealer for replacement of the heated seat element and cushion. the dealer determined there was an internal short of the seat warmer. *ak | |||
| 02/06/2006 | 30000 | 1 | 03/01/2004 |
| Dt*: the contact stated while opening the driver door smoke was noticed inside the vehicle. the fire department was called to the scene. the fire marshal filed a report and determined there was a short in the seat heater. the dealership and manufacturer were alerted. | |||
| 01/25/2005 | 49000 | 1 | 09/01/2003 |
| Received 2nd degree burns from my chrysler grand cherokke limited car seat. chrysler not taking responsibility. told me that it is not my business what is wrong with the seat that it is confidential information for chrysler only.*ak | |||