Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | ||||||||||||||||
| 03V079000 | DAIMLERCHRYSLER CORPORATION | from 01/27/2003 to 01/29/2003 | V (Vehicle) | 286 | 03/12/2003 | MFR | CHRYSLER GROUP LLC | 03/10/2003 | 03/17/2003 | |||||||
| Defect Summary | On certain sport utility vehicles, the power steering gear may contain an improperly formed spacer clip, which could dislodge within the steering gear. | |||||||||||||||
| Consequence Summary | A dislodged clip may cause increased steering effort, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the steering gear assemblies. owner notification began on march 12, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900103 | 05/25/2003 | 1900504 | 10001106 | Pop/tick sound in steering wheel area. *tt *mj | 04/14/2003 |
| STEERING - COLUMN | |||||
| 1900504 | 10/25/2004 | 1900504A | 10007928 | Pop/trick/creak sound in steering column. *mj *eh | 07/15/2004 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 12/25/2012 | 1 | ||
| I had a collision with a deer and my airbags did not deploy! my brakes did not work, and my steering was dysfunctional! *tr | |||
| 12/25/2012 | |||
| I had a collision with a deer and my airbags did not deploy! my breaks did not work, and my steering was dysfunctional! | |||
| 09/21/2012 | 145669 | ||
| While turning left on a highway lost the ability to continue turning left. barely avoided oncoming traffic. had vehicle towed to garage. found that the steering gear box had failed. | |||
| 03/15/2012 | 70000 | ||
| Tl* the contact owns a 2004 jeep grand cherokee. while driving approximately 25 mph and making a left turn, the steering wheel became stiff and difficult to maneuver. the contact also heard an abnormal grinding noise coming from the vehicle. the vehicle was taken to the dealer for diagnostics where the technician advised that the steering gear assembly would have to be replaced. the contact referenced nhtsa campaign id number: 03v079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 70,000. | |||
| 03/15/2012 | 70000 | ||
| Tl-the contact owns a 2004 jeep grand cherokee. while driving approximately 25 mph and making a left turn, the steering wheel became stiff and difficult to maneuver. the contact also heard an abnormal grinding noise coming from the vehicle. the vehicle was taken to the dealer for diagnostics where the technician advised that the steering gear assembly would have to be replaced. the contact referenced nhtsa campaign id number: 03v079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 70,000. kmj | |||
| 03/15/2012 | 70000 | ||
| Tl-the contact owns a 2004 jeep grand cherokee. while driving approximately 25 mph making a left turn the steering wheel became stiff and difficult to maneuver. the contact also heard a grinding noise. the vehicle was taken to the dealer for diagnostic. the technician stated the steering gear assembly would have to be replaced. there was a recall under nhtsa campaign id number: 03v079000 (steering:gear box (other than rack and pinion)) that may be related to the failure. the manufacturer stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 70,000. da | |||
| 08/05/2009 | 60000 | ||
| Tl -the contact owns a 2004 jeep grand cherokee. the contact stated that while driving 45 mph over a road bump, the vehicle started to jerk violently. the contact mentioned that the failure recurred several times. the vehicle was taken to a local mechanic who was unable to diagnose the failure. the manufacturer was not made aware of the failure and the vehicle was not repaired. the failure mileage was 60,000 and the current mileage was 120,000. kmj | |||
| 03/19/2012 | 137000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. while driving approximately 10 mph, the contact attempted a left turn when the steering wheel became extremely difficult to maneuver. the contact applied the brakes to stop the vehicle. the vehicle regained power steering after the contact restarted the vehicle. the vehicle was not taken to the dealer for diagnostics. the contact referenced nhtsa campaign id number: 03v079000 (steering:gear box other than rack and pinion) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 137,000. kmj | |||
| 08/05/2009 | 60000 | ||
| Tl -the contact owns a 2004 jeep grand cherokee. the contact stated that while driving 45 mph the vehicle went over a bump and the vehicle started to jerk violently. the contact mentioned that the failure occurred several times. the vehicle was taken to a local shop who was unable to diagnosed the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 60,000 and current mileage was 120,000. pm | |||
| 03/19/2012 | 137000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. while driving approximately 10 mph, the contact attempted a left turn when the steering wheel became extremely difficult to maneuver. the contact applied the brakes to stop the vehicle. the vehicle regained power steering after the contact restarted the vehicle. the vehicle was not taken to the dealer for diagnostics. the contact referenced nhtsa campaign id number: 03v079000 (steering:gear box other than rack and pinion) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 137,000. kmj | |||
| 08/05/2009 | 60000 | ||
| Tl -the contact owns a 2004 jeep grand cherokee. the contact stated that while driving 45 mph the vehicle went over a bump and the vehicle started to jerk violently. the contact mentioned that the failure occurred several times. the vehicle was taken to a local shop who was unable to diagnosed the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 60,000 and current mileage was 120,000. pm | |||
| 03/19/2012 | 137000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. while driving approximately 10 mph, the contact attempted a left turn when the steering wheel became extremely difficult to maneuver. the contact applied the brakes to stop the vehicle. the vehicle regained power steering after the contact restarted the vehicle. the vehicle was not taken to the dealer for diagnostics. the contact referenced nhtsa campaign id number: 03v079000 (steering:gear box other than rack and pinion) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 137,000. kmj | |||
| 03/19/2012 | 137000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. while driving at approximately 10 mph the contact was making a left turn when the steering became extremely difficult to maneuver. the contact applied the brake an stopped the vehicle. the vehicle regained power steering after the contact restarted the vehicle. the vehicle was not taken to the dealer for diagnostic. there was a recall under nhtsa campaign id number: 03v079000 (steering:gear box other than rack and pinion) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage 137,000. ds | |||
| 12/16/2011 | 124000 | ||
| Steering losing power when turning right, accompanied by a whine and sounds of pressure loss. no leaks in power steering pressure hoses, no leaks in gear box (gear box was dry), no leaks in any other relevant parts within the steering system. problem was investigated by aaa and pepboys. power steering pump replaced and flushed on 6-jan-12. the loss of power steering problem is still persisting, and is worse now with a new pump and clean pump system. pepboys national research indicates that the problem is within the gearbox, spacer clip moving out of position when turning right cutting off power to the steering system, and moving back into position when turning left restoring power to the steering system. chrysler has a tsb reported march 4, 2003 for this exact failure. chrysler claims this vehicle's vin is not included in the manufacturer's tsb, nhtsa campaign number: 03v079000. case has been opened with chrysler - case #: 21743619. i cannot steer this vehicle at all without the assist of power steering. extremely concerned with the potential danger of losing power steering while driving causing a crash, flipping, and potential serious injuries or death. | |||
| 12/08/2008 | 60000 | ||
| Tl* the contact owns a 2004 jeep grand cherokee. the contact stated that the steering wheel would become extremely stiff when attempting a left turn. the dealer was notified who advised the contact that the vehicle was not included in the recall associated with nhtsa campaign id number: 03v079000 (steering: gear box -other than rack and pinion). the manufacturer was not notified of the failure. the failure mileage was 60,000 and the current mileage was 100,000. | |||
| 12/08/2008 | 60000 | ||
| Tl-the contact owns a 2004 jeep grand cherokee. the contact stated when trying to make a left turn the steering takes extra effort to turn. the dealer was notified who stated his vin was not included in the recall. the nhtsa campaign id number: 03v079000 component: steering: gear box (other than rack and pinion). the repairs would be at the owners expense of $1000. the manufacturer was not notified. the failure mileage was 60,000 and the current mileage was 100,000. mw | |||
| 05/04/2011 | 106000 | ||
| Tl* the contact owns a 2004 jeep grand cherokee. while driving approximately 35 mph, the contact noticed that the steering wheel became extremely difficult to maneuver. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic advised that the gear box would have to be replaced. the contact referenced nhtsa campaign id number: 03v079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the vin was not included in the recall. the approximate failure mileage was 106,000. | |||
| 05/04/2011 | 106000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. while driving approximately 35 mph, the contact noticed that the steering wheel became extremely difficult to maneuver. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic advised that the gear box would have to be replaced. the contact referenced nhtsa campaign id number: 03v079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the vin was not included in the recall. the approximate failure mileage was 106,000. kmj | |||
| 09/19/2011 | 115000 | ||
| Tl* the contact owns a 2004 jeep grand cherokee. the contact stated that while making a left turn, the wheel refused did not respond. the dealer and manufacturer advised the contact of nhtsa campaign id number: 03v079000 (steering:gear box (other than rack and pinion), but advised that the vin was not included in the recall. the vehicle was not repaired. the failure and current mileage was 115,000. | |||
| 09/19/2011 | 115000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. the contact stated that while making a left turn, the wheel refused did not respond. the dealer and manufacturer advised the contact of nhtsa campaign id number: 03v079000 (steering:gear box (other than rack and pinion), but advised that the vin was not included in the recall. the vehicle was not repaired. the failure and current mileage was 115,000. kmj | |||
| 05/18/2011 | 52000 | ||
| Increased steering efford, steering stuttering/binding- steering is difficult when turning at low speed- occurs all the time. replaced power steering gear, rebuilt 278414/natl[r] | |||
| 12/24/2008 | 75500 | ||
| When i drive my car and i start to brake at in the speed range of 20mph to 65mph, my brake pedal starts to vibrate and my steering wheel starts to shake uncontrollably, i have to start pumping the brakes for the steering wheel to become nearly moderately controllable. i have been reading online that many people with the same year jeep grand cherokee have been having the same problem. even with earlier models. why hasn't there been a recall on this yet, there is something obviously wrong with the brake or steering system. | |||
| 01/15/2010 | 98000 | 1 | |
| I own a jeep grand cherokee 2004--the problem i am having is with the steering. it is very hard to steer to the right the wheel locks and i cannot turn. i took the jeep to hayes chrysler dodge jeep and was told i needed a power steering pump and pressure line and a power steering gear box. the total quote is $1601.00--i could not afford that so i took it to midas and they advised me there was a recall on this part and jeep should replace the part free of charge. i pulled the recall notice and it does state to take the vehicle to the dealer and it would be replaced. i was told by the dealer and also chrysler that my vn # was not on the recall list....i am very upset because my vehicle is doing the same thing as stated in the recall but since my vin number is not listed they cannot do anything. please advise me what ic an do at this point. when i first purchased the vehicle i took it back the same month and told them something was wrong with the steering i do have documentation. i also took it back a 2nd time and they told me they could not find anything. *tr | |||
| 08/17/2009 | 52000 | ||
| Whenever the contact makes a slow left hand turn the vehicle makes a growning sound and a rubbing sensation can be felt in the steering wheel. the vehicle was taken to the dealership where the contact was informed that the problem could not be reproduced. the contact did not notice any differences beforehand, current and failure mileage is 52000. bml | |||
| 09/11/2008 | 62000 | 1 | |
| After losing power steering vehicle collided with a guard rail. air bags failed to deploy in the frontal/side collision prior to a head on collision into a median/ditch and a roll over in a 2004 jeep grand cherokee. vehicle was totaled so nothing was done to repair. consequences were a totaled vehicle, loss of personal property and severe bodily damage to driver resulting in brain contusions and hematomas, a 7 in gash on forehead and neck surgery to correct two disc that were crushing spinal cord into a z shape> *tr | |||
| 03/04/2008 | 1 | ||
| There is a problem in the power steering. it is very difficult to turn left. there has been a recall on the steering box on some jeep cherokees but this does not include mine. this is a safety problem. it is in the steering gear box -improperly formed spacer clip. i feel that there should be a recall for this problem on my jeep also. *tr | |||
| 04/21/2004 | 20 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that the abs would not lock or grip as quickly as it should. the failure caused difficulty when braking. she also noticed that there was a gliding effect when driving 40 mph and attempting to brake. furthermore, she experienced difficulty turning the steering wheel. as a result, she made wide turns due to the amount of effort she had to put into turning the wheel. she took the vehicle to the dealer and they checked the brakes. the dealer changed the brake pads and stated that everything was fine. the second time the contact took the vehicle to the dealer for the abs failure she was informed again that everything was fine. the vehicle has not been inspected for the steering failure. the current mileage was approximately 43,000 and failure mileage was approximately 20. | |||
| 06/04/2008 | 40000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. when the contact turned the steering wheel to the left at 10 mph, she would hear a dragging noise and the steering wheel would become difficult to maneuver. the failure did not occur when the wheel was turned to the right. the dealer stated that her vin was excluded from nhtsa campaign id number 03v079000 (steering:gear box (other than rack and pinion)). the current and failure mileages were approximately 40,000. | |||
| 04/09/2007 | 1 | 04/09/2007 | |
| I am having a problem with the steering, brakes, and the heat vent. when turning left or right, it makes this awful noise. when applying the brakes, the steering wheel and the front end begins to shake. i took the vehicle to get the brakes changed and they said the pads look fine. when i had the heater on, it was blowing cold air on the passenger side. *tr | |||
| 12/08/2006 | 43000 | 5 | 04/28/2004 |
| Dt*: the contact stated while driving various speeds, there was a clicking noise coming from the steering wheel. the vehicle was inspected by a dealer, who determined the steering wheel was loose along the column and needed to be tightened. after the initial tightening of the steering wheel, a loud, popping noise was heard while driving various speeds. the vehicle was inspected by a dealer who determined the tilt wheel knob needed to be replaced. afterwards, the problem persisted, and the dealer determined the steering wheel needed to be tightened again, and due to the looseness it caused the front driver side airbag to fail which would also needed to be replaced. the manufacturer was alerted. updated 01/10/07. *jb | |||
| 10/08/2004 | 1646 | 25 | 09/06/2004 |
| Have a whistling noise in steering and dealer have tried 6 times to fix including replacing steering box. now vehicle makes whistling noise and a knocking noise in the steering area. 3 of 6 dealers say that it cant be repaired and that it is not normal but cant get chrysler to respond. this is a lease vehicle and i want out of vehicle but have to have transportation due to my job. i am afraid something will happen to the steering one day while traveling. the vehicle has been into the dealer(s) 25 times and out of service at least 45+ days. they have replaced power steering pump 2xs, l windshield, sealed another windshield, drained power steering lines twice and replaced steering box. i leased vehicle in 9/04, with first repair attempt in 10/04 and have over 25 times in shop since last 2 years. help me get out of this lease vehicle? *jb | |||
| 12/16/2004 | 4007 | 1 | 07/01/2004 |
| Transmission failed while shifting, a loud grinding noise was coming from the front. consumer was able to maintain control of the vehicle, and drove it home. consumer had the vehicle towed the same day. mechanic determined that transmission needed to be replaced. *ak the consumer stated that the transmission needed to be rebuilt. the consumer stated that the vehicle is now having a steering problem. *tc | |||
| 12/10/2004 | 1000 | 1 | 09/15/2004 |
| Steering noise while turning the wheel just a little to either side. dealer is ordering a part have to wait a week for it to come in. vehicle has only 1100 miles. *jb | |||
| 09/28/2004 | 160 | 1 | 09/17/2004 |
| Vehicle lurches to the right, dealership replaced all rims and tires, thus making the problem slightly better. mechanic said it was a design flaw nothing could be done about it and to call the service manager, the service manager said all vehicles in colorado drift to the right due to road crowns. my jgc still drifts to the right within 5-10 seconds on all types of roads. i bought this vehicle two weeks ago, it has 800+ miles on it.*ak | |||
| 01/01/2004 | 200 | 1 | 12/21/2003 |
| The ability for steering control of the vehicle, most notably at highway speeds, is very difficult. the vehicle appears to have a gap of sloppy space in the steering. after driving multiple new 2004 grand cherokees i have discovered that this is a common problem, although the degree of gap or sloppiness varies by vehicle. *cb | |||
| STEERING - COLUMN | |||
| 07/02/2005 | 3900 | 1 | 07/08/2004 |
| There was a pop/creak/clunk in the steering wheel when turning the wheel left in the drive position. brought the vehicle to dealer & was told that it was unsafe to drive because a piece of the steering column had to be replaced. dealer had to order the part & car had to stay overnight. car is less than 1 year old with 4,000 miles on it. | |||
| 03/01/2004 | 0 | 06/29/2003 | |
| Steering noise and popping. *ak | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 09/14/2009 | 85000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that intermittently the steering column locked while driving. a technician from the dealer concluded that his vin was excluded from recall # 03v079000, steering gear box other than rack and pinion; therefore, he was ineligible for a free remedy. no repairs were made. the failure mileage and current mileages were 82,000. | |||
| 09/01/2008 | 72000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee laredo. the contact stated that it requires increased steering effort when turning the steering column, which increases the risk of a crash.he contacted the manufacturer in reference to recall# 03v079000 (steering:gear box (other than rack and pinion)). upon contact a representative advised him that because his vin number was excluded from the vin range, they would not assume any responsibility for the repairs. as of current date the vehicle has not been repaired. the failure mileage was 72,000. the current mileage was unknown. | |||
| 11/01/2008 | 41000 | 1 | |
| Tl*the contact owns a 2004 jeep grand cherokee. while driving at any speed, the steering wheel becomes very difficult to steer and locks up for 5- 10 seconds. the failure occurs intermittently. the dealer is not taking responsibility for repairing the vehicle. through research, the contact discovered nhtsa campaign id number 03v079000 (steering:gear box (other than rack and pinion)); however, the manufacturer stated that the vin was not included in the recall. he believes it should be repaired under the recall because it is experiencing the same defects. the failure mileage was 41,000 and current mileage was 46,000. updated 4/14/09 *cn updated 04/17/09.*jb | |||
| 07/25/2008 | 68200 | 1 | 08/01/2003 |
| Tl*the contact owns a 2004 jeep grand cherokee. the vehicle vibrated and made a rubbing noise in the steering when making a left turn. the dealer stated that the vin was not included in nhtsa campaign id number 03v079000 (steering:gear box (other than rack and pinion)). the current and failure mileages were 68,200. updated 09/15/08 *bf the consumer stated when turning to the left, friction was felt in the steering wheel and a scrubbing noise was present for at least 6 months. updated 09/18/08. *jb | |||
| 02/11/2008 | 32000 | 5 | 10/26/2003 |
| Steering failure steering wheel froze while turning left in the middle of on coming traffic nearly escaping accident. *tr | |||
| 09/12/2003 | 3000 | 1 | 04/03/2003 |
| Have had a problem with steering since purchase in aug. 2003 have brought it to the attention of dealer and was told no problem found. i would have to wait for the steering to fail. on the last time in i was told i would have to pay for the installation myself $750,000. *tr | |||
| 03/13/2007 | 35980 | 4 | 01/07/2007 |
| Tl* - the contact called regarding the 2004 chrysler jeep grand cherokee. the contact attempted to park, but the vehicle lost power steering. the vehicle eventually regained the power steering. the dealer/manufacturer advised the contact that the steering gear needed to be replaced. the contact stated recall 03v079000 was for the same failure. however, the manufacturer stated that this vehicle was not included in the recall due to the vin. *ak update 05/04/07*tr | |||
| 07/16/2006 | 30000 | 4 | 04/04/2003 |
| Tl* - the contacted stated that the steering felt stiff when attempting to turn to the right or left. the contact took the vehicle to the dealer, and was told he needed to replace the steering gear box. the odometer reading was 30000 at the time of the failure. the vehicle has not been repaired. the contact continued to have the problem with the steering stiffness, and he took the vehicle back. t the steering wheel vibrates due to warped brake rotors. he had them repaired, however, he continued to have problems with the rotors.*ak | |||
| 03/06/2006 | 47000 | 1 | 11/13/2003 |
| Dt*: the contact stated the steering wheel was difficult to turn while driving 30mph or less. there is a nhtsa recall, # 03v079000, regarding the steering. the vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the vin. although the problem persisted, the vehicle was not seen by a dealer. | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 12/30/2005 | 8 | 01/05/2005 | |
| 2004 jeep grand cherokee with heated seat issue. consumer states that the vehicle has been taken to the dealer several times for the heated seat problem. she also states that there is a wire or rod poking through the driver seat. *kb the consumer also stated the transmission failed, there was a problem with the power steering, the blend doors in the heating system, the passenger side window fell down in to the door panel, and the hood struts failed. the consumer stated the heated seat issue had been recalled. the engine light illuminated and it was determined that the oxygen sensor needed to be replaced. *jb | |||
| 03/10/2006 | 45564 | 1 | 03/24/2005 |
| Steering became difficult to turn while driving at low speeds. dealer tested and found that the steering gear came apart internally sending metal fragments throughout the entire power steering system. dealer found it necessary to replace power steering pump, gear box, radiator fan because it is hydraulically ran through the power steering pump, the return and pressure power steering hoses ect. dealer repaired at a cost of $2846.53 plus tax. later i found out there was a recall on the steering gear box however our jeep was not part of the recall due to the vin # . *nm | |||
| 01/01/2004 | 35000 | 1 | 04/01/2003 |
| The steering on 2004 jeep grand cherokee becomes hard at times when i am driving or attempting to park in a parking space. your web site lists this problem as a recall for this vehicle. i never received a recall notice from chrysler jeep ,so i called 1-24-06 and was told by chrysler that the recalls were vin number specific and my jeep was not one of them. chrysler is not taking any action at this time to address this issue for me. *ak | |||