Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 2300904 | 03/09/2004 | 10006467 | Popping or clicking-like sound in area of front seat frame. *tt | 05/03/2004 | |
| 2301303 | 05/30/2003 | 10002405 | Optimum roof rack cross bar position to prevent air turbulence concerns. *tt | 08/27/2003 | |
| 2301503 | 06/06/2003 | 10002049 | Wind-like sound at top rear corner of front door. *tt | 08/12/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 05/20/2006 | 18000 | 1 | |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact received a recall notice regarding the weather stripping component on the windows. the vehicle was repaired, but she later discovered that the weather stripping was rusting on all four windows and doors. the dealer could not assist because the recall repair was previously performed and could not be made under warranty. the nhtsa campaign id number was unknown. the failure mileage was 18,000 and current mileage was 35,000. updated 02-23-09 *bf updated 02/24/09. *jb | |||
| 01/10/2008 | 1 | 03/15/2003 | |
| Seat trac and frame failed on 2004 jeep grand cherokee. *tr | |||
| 10/11/2004 | 12000 | 3 | |
| The floor boards are leaking, and the dealers cannot determine where the water is coming from after checking the heater and the air conditioner . the seals and shocks were replaced. *nm | |||
| 03/10/2004 | 1 | 11/20/2003 | |
| Height of vehicle upon entrance is not sufficient enough. every time i get into the vehicle i have to curve my body to the left in order so that i do not hit my head, and it has had a devastating effect on my lower back and my upper back. i am 5'3, how are people taller than myself getting into the vehicle without hitting their heads? i do not consider this a dealer issue, it is more a manufacturing issue!*ak | |||
| STRUCTURE - BODY | |||
| 12/20/2012 | 74000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. the contact stated that the interior lights failed to shut off automatically after entering the vehicle. the contact also stated that the window control module failed to open/close the windows and the door locks failed to function. the vehicle was not taken to a mechanic. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was 74,000. mh | |||
| 01/26/2011 | 94000 | ||
| Tl* the contact owns a 2004 jeep grand cherokee. the contact stated that every plastic interior door handle had fractured, making it difficult to exit the vehicle. the contact took the vehicle to the dealer and as advised that each handle needed to be replaced. the vehicle was not repaired. the manufacturer was contacted but offered no assistance. the failure mileage was 94,000. | |||
| 01/26/2011 | 94000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. the contact stated that every plastic interior door handle had fractured, making it difficult to exit the vehicle. the contact took the vehicle to the dealer and as advised that each handle needed to be replaced. the vehicle was not repaired. the manufacturer was contacted but offered no assistance. the failure mileage was 94,000. kmj | |||
| 01/26/2011 | 94000 | ||
| Tl-the contact owns a 2004 jeep grand cherokee. the contact stated each plastic inside door handles had broken making it difficult to exit the vehicle. the contact took the vehicle to the dealer and the each handle needed to be replaced. the contact did not replaced the handle. the contact stated the manufacturer will not provide assistance for repair. the contact stated this is a major safety. the failure mileage was 94,000. jo | |||
| 08/28/2008 | 42000 | 1 | |
| 1. raised hood to change oil. 2. gas struts that hold hood open failed to hold hood open. fortunately, no one was in the path of the hood. *tr | |||
| 10/01/2004 | 1 | ||
| I have been having a problem with my jeep from the time i got it with the quality of the paint job when i got my jeep from abernathy in lincoln on north carolina i had noticed that the paint job had some light swirls. *ak the sales rep told me i could bring back the car and get it cleaned and that would probable take care of the swirls as it was just need of a hand wax. a few days later i waxed that car by hand with a recommended hand wax from the local napa dealer. the problem did not get any better and i noticed the situation more after i made the car shine. i also started to see the bars on the bottom of the jeep were chipping. i took the jeep back to abernethy and got with the service manager named barry. berry said he would have to contact the service rep to come in and look at the situation. barry called me back and said that the rep did not need to look at the bars and that jeep was not interested in taking care of the chipping as that was not covered under warranty and the bars were going to get chipped as they were bush guards. i informed him that my jeep had not been off road and that these chips were from simply getting in and out of the jeep with my wife's shoes. barry informed me to bring in the jeep and they would take the bars off and repaint them but the rep really had to be the one to look at the paint on the car. i waited for my car to be serviced with oil change and walked around the lot. i looked at other jeeps as well as other cars on the lot and noticed they also had many swirls and they were very noticeable under the bright sun. there was another sales man walking around and i ask him to take a look at the swirls and if he had any suggestions of how to get rid of them. the salesman i spoke to and showed was the sales manager at abernethy and he said he could only contact the rep also. the 1st appointment was set up with a day notice that the rep was going to be in | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 12/28/2008 | 26225 | 1 | |
| I lifted the hood to check the washer fluid level. as i turned to pick up the refill bottle to fill the car's washer bottle the hood fell on its own. had my hands or head still been under the hood i would have sustained significant injuries. the hood struts now fail every time and i have to use a stick to hold the hood up. i went to action motors (jeep dealership in danbury, ct) on 1/2/09 and discussed with service managers. they said failure of the hood struts is expected and is common - especially in cold weather. in fact, they told me their service policy for all mechanics is to install a vice grip on all grand cherokees hood struts before any work begins -- even if the owner has not reported this issue. failures occurred too often to allow their people to work under the hood without the vice grip in place. while they may have advance knowledge of this hazardous issue, most car owners do not. i asked if jeep had a recall on this issue and was told no. my car is only 4 years old. *tr | |||
| 12/30/2005 | 8 | 01/05/2005 | |
| 2004 jeep grand cherokee with heated seat issue. consumer states that the vehicle has been taken to the dealer several times for the heated seat problem. she also states that there is a wire or rod poking through the driver seat. *kb the consumer also stated the transmission failed, there was a problem with the power steering, the blend doors in the heating system, the passenger side window fell down in to the door panel, and the hood struts failed. the consumer stated the heated seat issue had been recalled. the engine light illuminated and it was determined that the oxygen sensor needed to be replaced. *jb | |||
| 10/10/2007 | 18500 | 1 | 11/01/2004 |
| Gas/hydraulic struts will not hold hood open - i raised hood to clean around it and it came back down on my hands. fortunately , i was fast enough to pick them up to almost catch the hood and not do any significant damage to them. but still - car is only 3 years old and had less than 20,000 miles! *tr | |||
| 09/09/2007 | 63000 | 1 | 07/12/2003 |
| Raised hood of 2004 jeep grand cherokee. had hand on fender while looking in right front wheel well. hood closed without warning, upon apparent failure of gas-strut hood supports, mashing and trapping two fingers between hood and fender. understand from dealer others struck on head upon failure of hood struts. *tr | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/29/2010 | 74854 | ||
| While driving windshield began leaking at the top. took the vehiclle to glass repair company. entire windshield was loose and could have fallen off at any time. removed the windshield, cleaned the affected area and replaced the windshield. | |||
| 11/15/2009 | 1 | ||
| Fuel tank is below the protection of the rear bumper, made of plastic, and not protected by any means from rear impact from another vehicle. *tr | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 04/24/2005 | 07/29/2003 | ||
| I was pushed off the road during a snowstorm by a semi tractor/trailer and hit a cement barrier on i480 with my 2004 jeep grand cherokee. upon estimating the damages, i was told that i had left front rail damage that requires replacement. after 3 weeks the repair facility was unable to locate a replacement rail for my vehicle (they were told that the part was unavailable). on 5/11/05 i called daimler-chrysler myself to find out what is going on, and why there are no rails available for a 2004 (one model year old) vehicle. i was told by the 1st person i spoke with (eric) that the reason a rail could not be found is because they are defective with welding issues and being recalled. i asked why i wasn't notified by daimler chrysler and he didn't know. he took down all my information and said that he was sending my file to their parts department to do a world wide search for a rail and he would get back to me in a couple days. by late afternoon on 5/13/05 i had not heard back from daimler chrysler, so i called back. i told my story to 3 more people that i was transferred around to, and the last person i spoke to was geoff, he was rude, tried to intimidate me, telling me that i had no business calling there, i was doing the legwork for my insurance company, and i told him that i had every right to call as i am the vehicle owner. bottom line, they can produce a rail for my vehicle as early as june 1, 2005, but no guarantee that it will be that date. i feel that i have gotten the total run around and have been forced to use a rental car for 4 weeks now, because of daimler chrysler's failure to provide parts for a 2004 model year vehicle which i understand they should have in stock for a 10 year period.(by federal law). i am totally frustrated by their lack of assistance and empathy for my situation, and want to know what recourse i may have against them or the government for failure to produce a part for a car that is one model year old. | |||