Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 07/07/2011 | 134500 | ||
| Tl - the contact owns a 2004 jeep grand cherokee. the contact stated that while parking the vehicle, it suddenly accelerated while in reverse. the contact applied the brakes to stop the vehicle. the contact has not taken the vehicle to a dealer. the contact called the manufacturer regarding the sudden acceleration and they stated that there is no recall on the vehicle. the contact stated the vehicle was unsafe to drive. the failure mileage was 134,500. tlb | |||
| 07/07/2011 | 134500 | ||
| Tl. the contact owns a 2004 jeep grand cherokee. the contact stated while parking the vehicle it suddenly accelerated while in reverse. the contact applied the brakes to stop the vehicle. the contact has not taken the vehicle to a dealer. the contact called the manufacturer regarding the sudden acceleration and they stated there is no recall on the vehicle. the contact stated the vehicle was unsafe to drive. the failure mileage was 134,500. jo | |||
| 11/01/2010 | 98000 | ||
| There are two issues, one being the issue with the engine dying once the vehicle is put into a forward or reverse position from either reverse or drive position. second is the issue of the vehicle surging forward just prior to stopping. the engine will rev up just prior to stopping and start a hard but load rumbling due to the brakes being held and the vehicle wanting to drive forward. i have an appointment with my repair shop to diagnose the issue, and it is very wearing of the possibility of this issue causing an accident. | |||
| 06/19/2010 | 119000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee laredo. the accelerator pedal sticked to the floor, the contact had to place the vehicle in neutral de-press the accelerator pedal several times for it to release. the vehicle was taken to the garage. the diagnose located the failure a the accelerator throttle plate house. the dealer was contacted to purchase the throttle plate housing, the dealer stated the part was on back order and they don | |||
| 04/09/2010 | 77575 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. the contact was driving approximately 5 mph attempting to park the vehicle and a sudden acceleration occurred which caused the vehicle to crash into a pole. the engine was turned off and restarted. there was no personal injury. the vehicle sustained damages to the driver side front bumper. the police was not called to the scene. the vehicle resumed normal operation. the failure mileage was 77,575. | |||
| 03/03/2010 | 53000 | 2 | |
| When preparing to go through a car wash, i was given an announcement relating to sudden acceleration relating to some jeep and toyotas. being a jeep owner, i contacted a jeep dealer. they have heard nothing of this and do not have a recall for it. i have experienced the sudden acceleration twice.. *tr | |||
| 02/06/2010 | 100000 | 1 | |
| Driving 2004 jeep grand cherokee ltd on service road of i75 in dallas. normal road conditions and visibility. sudden engine acceleration which could not be slowed by braking and shifting into neutral. to avoid a rear end collision, the jeep crashed head-on through iron fencing and into trees. the airbags did not deploy. car was deemed a total loss by the insurance company. i had the car inspected by master mechanics before it was taken off by the insurance company. their report said that the throttle cable linkage sleeve slid under the throttle body pivot causing the throttle to remain open. *tr | |||
| 08/15/2009 | 53022 | 1 | |
| Power loss & surging at speed and when accelerating. automatic transmission-first occurrence was at 53,022 miles, and repaired after multiple trips to dealers. dealer service tech's. determined that transmission governor pressure and transducer readings were erratic--trans. gov. pressure and transducer were replaced under warranty. prior to this, non-dealer shop replaced fuel filter and pump, due to readings. car has run fine since, but problem has re-appeared. due to dealer closures, we had to go to a new dealer svc. dept., which was not able to reproduce the problem. current mileage is 71,323 miles. *tr | |||
| 03/18/2009 | 57400 | 1 | |
| Unintended acceleration of 2004 v8 jeep grand cherokee, when shifting the gear to park from neutral, after the vehicle had come to a stop, the car accelerated and shot though a fence with the foot was still pressed hard on the brake but the engine accelerated and stopped after hitting a tree stump missing the house. *tr | |||
| 02/21/2009 | 80000 | 1 | |
| My wife was pulling into a parking spot when our 2004 jeep grand cherokee laredo's engine suddenly raced and then the jeep leapt forward with great force as she braked. no more that 3 feet away was a concrete planter that stopped the jeep. no amount of pressure on the brake pedal would stop this rapid acceleration. there was $4208 in damages to the jeep. *tr | |||
| 06/10/2008 | 83600 | 1 | |
| Jeep accident as result of unintended acceleration: i drove up driveway to put 2004 jeep grand cherokee overland in garage (normal daily activity). electricity was out from a storm so the automatic garage door opener did not operate. i parked in front of the bay, put the car in park, turned off the engine and opened the garage door manually. i got back in the vehicle, started the engine, put it in drive and started slowly into the garage. i wanted to reposition the car, so i applied the brakes and was about to put it in reverse when, suddenly, the engine revved and the car shot forward like a torpedo. i had my foot plastered on the brake but the car would not stop and plowed into a garden tractor at the back of the garage. i tried to put it in park to stop it, but with the engine still revving, the car shot backwards out of the garage, across 37 feet of driveway, climbed over a low stone wall and went another 2 feet before slamming into the fieldstone bay window of our house, finally stopping. all of this happened within seconds. the brakes would not stop the car in either direction, and it accelerated at a frightening speed. when the car sped forward, it destroyed the tractor and threw it into another car parked in the garage. it also cracked the back block wall of the garage and did other property damage. when it went backwards, it hit the house so hard that it bowed the fieldstone front of the house, split drywall, damaged studs, etc. my husband got in the vehicle to move it, using the emergency brake to stop it. he said the brakes were very spongy and close to the floor. the next morning, pedal pressure was better and by two days later, the pedal pressure had improved even more. total damage is still being computed, but the jeep has been totaled, the other car in the garage sustained $2,000 in damages and other damage to the garage, house and property is well in excess of $20,000. *tr | |||
| 04/22/2008 | 100000 | 1 | |
| While on the website of consumer affairs i noticed that there was an issue with automatic acceleration on the 2004 jeep grand cherokee laredo which i own and have experience this happening luckily i have always been in control of the situation, and frequent stalling. either it jumps at a red light or it stalls, stalling is better, not being able to bring it to a shop due to financing, i try to stay on top of it, this already has caused some deaths i see on the site, when are they going to recall this vehicle due to this situation, or are they waiting to get a height body count? this happening once to anyone is too much! what is this country coming to? *tr | |||
| 04/05/2007 | 34965 | 1 | |
| I was driving home from a restaurant less than a mile away from my apartment and took a left turn onto the road where my apartment complex was located , and the car started up fine and was okay until about 3/4 of the way home. the 2004 grand cherokee overland after making the left turn accelerated uncontrollably to about 60-70 mph on a not-so-straight road. the brakes were applied, which did nothing, the emergency brake was applied for no response, finally before running into oncoming traffic i pulled the keys out of the ignition and pushed the ignition into neutral and then park. the car skidded to a halt right before i dead ended into oncoming 5 o'clock traffic. the car was off, so i restarted it and it, being in park took off forward at maximum rpms. 8 or 9 thousand rpms in park, and moving! talk about scary. it did this approximately 7 times while starting where it skidded to a stop after the first rampage. i waited until a green light, turned the key, it took off in park, and allowed me while driving to move the shifter to drive, hauled around the turn at full speed into the adjacent parking lot where it finally started being normal. thankfully that parking lot is adjacent to my apt complex so i drove back without really any trouble aside from a few over revved. left the car in the garage, and have turned it on twice with no issue. its being towed in the morning for the second time that this type of problem has happened. i will now be selling this car. *ak | |||
| 03/28/2007 | 27000 | 3 | 06/14/2004 |
| On 2 separate occasions, my jeep lurched forward while parking. the 1st time i had to put 2 feet on the brake pedal to stop it, & the jeep was still trying to drag itself forward. it happened again 2 months later. on march 28, 2007, i had a major incident that has left me terrified of ever driving this vehicle again. i pulled over to transfer some things to another vehicle. i put my jeep in park & left it running. i got out of the jeep (my driver's door was open) & as i got to the rear of the vehicle, it started to slowly roll backwards. i ran back & tried reach the brake, but my foot slipped off & i hit the gas pedal. the jeep let out a roar - it was revving uncontrolably (normal in a vehicle that is in park) - then i felt a bang & the jeep took off, in reverse, like a shot. my right foot got caught under the brake pedal as i scrambled frantically to get into the vehicle. my shoe came off, i was thrown to the ground by my open driver's door & run over by my own jeep. the truck continued in reverse & slammed intoanother vehicle. i was taken by ambulance to hospital for x-rays, a ct scan, and a tetanus shot. i have a broken tailbone, staples closing a gash in my head, abrasions on my feet and hands, wrenched back & neck & severe dizzyness. i know i put the car in park. i heard the door locks release. when i hit the gas, the engine revved for several seconds before banging into reverse & taking off. if the car had actually been in reverse, it would have rolled as soon as i got out. also, it would've just taken off in reverse when i hit the gas, not revved like a jet engine. the vehicle was in park when it was turned off after the accident. i've contacted daimler chrysler. they said thanks for the info, we'll be in touch. i'm not holding my breath. i don't want to ever drive this jeep again. i don't want anyone to ever drive this jeep again. i'd like daimler chrisler to address these issues before others are hurt, & i would appreciate your help. *jb | |||
| 03/09/2007 | 64000 | 1 | 02/13/2004 |
| Car was parked in garage. i put my foot on the brake, put the car into reverse and the car literally shot out of the garage straight into a tree. my driveway is curved - fortunately the tree stopped the car or i would have been in the street. impact totaled the car, broke the gas tank which may cause environmental issues on my property. it probably took less than 2 seconds to travel out of the garage and then 54 feet up the driveway into the tree. i felt as if it were airborne. *jb | |||
| 08/16/2006 | 36000 | 1 | 02/28/2004 |
| I was stopped at a stop sign. had put the car in park and when putting the vehicle back into drive, it accelerated in reverse and hit the truck behind me. i was able to get the vehicle in drive however, it accelerated forward. the entire time i had my foot on the brake. i accelerated through an intersection over the curb and i believe because i turned the wheel as i was heading towards a block wheel the jeep spun and i hit a tree. the insurance company has investigated the event. there are skid marks and i have pictures, witness behind me stated my brakes were on the entire time and there was evidence from the investigation that the brakes had been applied. however the investigator could not get the vehicle to duplicate the problem and the throttle was not sticking. *jb | |||
| 02/28/2006 | 1 | ||
| 2004 jeep grand cherokee suddenly accelerated without warning. *kb the jeep cherokee does not belong to the complainant. the complainant business (car wash) was damaged by one of his patron's jeep grand cherokee when it accelerated suddenly. *nm ***nar*** referred to occ. *ak | |||
| 07/03/2006 | 1 | ||
| I was loading a car hauler semi truck, backing a 2004 jeep grand cherokee over my cab. just as soon as i had the unit where it needed to be and before i could get it in park it accelerated in reverse. the consequence was it crashed to the ground and rolled onto it's right side with me still in it. i wasn't seriously hurt, but i did loose my job over the accident. *nm | |||
| 06/17/2006 | 14700 | 2 | 02/28/2004 |
| 2004 jeep grand cherokee suddenly accelerated while brakes were applied. *kb whine the vehicle accelerated suddenly the consumer's vehicle bumped the vehicle stopped in front of him. this was the second time this happened. *nm | |||
| 07/01/2005 | 3 | ||
| 2004 jeep grand cherokee lost all electrical power inside vehicle on multiple occasions. *kb the consumer was told the problem was a faulty bcm. however, the same problem recurred one month later. in oct 2005, the consumer experienced unwanted acceleration while he was pulling into the garage and hit another vehicle. the consumer stated the check engine light would occasionally come on and then go of. then the rear hatch light would come on, the tire pressure light and the security system stopped working. the dealer then found a broken ground wire in the engine harness. the windows were inoperative.*jb | |||
| 06/17/2006 | 14700 | 2 | 02/28/2004 |
| Dt*: the contact stated, the vehicle surges forward without effort. in all incidences the brake pedal was depressed. this was the second occurance under the same condition. | |||
| 06/17/2006 | 24300 | 1 | 10/15/2004 |
| Vehicle was backed into campground spot and stopped. i got out of the back seat, leaving the back door open, and stood behind the vehicle. wife was shifting from reverse into park when the vehicle accelerated in reverse at full throttle. wife was pushing brake with both feet, but vehicle continued backwards, catching rear door on power pole and removing door and jamming driver door shut. i leaped to the side, the vehicle barely missing me, vehicle continued about 100 feet into a field, then stopped. *nm | |||
| 04/07/2006 | 4754 | 1 | 09/16/2004 |
| Dt*: the contact stated while depressing the brake pedal at a stop sign the vehicle accelerated without warning. the vehicle resumed normal operation after the brake pedal was depressed a second time. the vehicle was driven to the dealer where the problem could not be duplicated. updated 5/22/2006 - *nm | |||
| 12/04/2005 | 13800 | 6 | 12/03/2005 |
| Dt: the contact stated at a stop the vehicle accelerated on its own. the parking brake had to be applied to stop the vehicle. after this was done the vehicle was drivable. the cruise control was not in use when these incidents occurred. the dealership was unable to diagnose the cause of the problem. *ak updated 01/25/06. *jb | |||
| 11/25/2005 | 1 | 05/30/2004 | |
| Dt: the contact stated the left turn signal did not work the dealership replaced the fuse multiple times, but it failed immediately. the dealership determined it was an electrical problem, and there have been no further repairs. the vehicle stalled while driving. the dealership replaced the idle control motor, but vehicle stalled again. the manufacturer suggested she continued to take the vehicle to the dealership. *ak | |||
| 06/01/2004 | 40500 | 1 | 12/03/2003 |
| Dt: when the car is going very slow and consumer applies the brakes the car accelerates forward. this incident did result in an accident.*ak *sb *nm | |||
| 01/08/2005 | 1 | ||
| Vehicle experienced sudden acceleration, which caused the driver to lose control of the vehicle and could cause an accident. manufacturer had been contacted by owner.*ak | |||
| 04/13/2005 | 8000 | 3 | 03/04/2004 |
| Brake problems, sudden acceleration. *ak | |||
| 09/28/2004 | 2 | 08/01/2004 | |
| The consumer experienced sudden acceleration while his foot was on the brake which caused him to impact the vehicle in front, twice. *bf *sc | |||
| 12/04/2004 | 33000 | 1 | 11/01/2003 |
| After starting the vehicle, it accelerated without warning hitting a wall. the vehicle was towed. the cause was not determined please provide more information. spontaneous acceleration coming off a car wash line. when the car wash attendant turned on the ignition the vehicle too off by itself after a huge power surge and charged out of the car wash hitting a fire hydrant and dragging it across five lanes of traffic, through another parking lot and hitting two parked cars and stopping by hitting a brick wall. the brakes were applied the entire time but it did no good. the vehicle was going 40 mph until the final crash. *tc | |||
| 10/18/2004 | 2 | ||
| When driving speedometer read the vehicle's speed wrongly. dealership was notified, but did not resolve the problem. *ak | |||
| 06/25/2004 | 1 | 04/22/2004 | |
| While waiting at an intersection the vehicle accelerated suddenly. consumer applied the brakes but they failed. consumer lost control of vehicle which resulted in a crash. the driver sustained minor injuries. vehicle was towed to the dealer for inspection. *ak *nm | |||
| 06/11/2004 | 4000 | 1 | |
| While the consumer was backing out the vehicle to clear the garage a loud roar was heard. although the consumer's foot was not on the accelerator vehicle surged backward, colliding with a moving van. consumer sustained minor neck injuries, and the vehicle was damaged. the police was not summoned, and there was no police report. *ak | |||
| 05/24/2004 | 9000 | 1 | 07/01/2003 |
| The owner stated that the vehicle accelerated suddenly while waiting for the vehicle in front of hers to proceed through a gate. the vehicle lunged forward and hit the vehicle in front. *nm *sc | |||
| 04/03/2004 | 2 | ||
| While the driver was coming out of the garage vehicle suddenly accelerated. driver applied the brakes, but the brakes were inoperative. *ak | |||
| 09/28/2003 | 6000 | 7 | 04/23/2003 |
| Consumer started vehicle, shifted gear from park to drive and the vehicle lurched forward, hitting another car before coming to a stop. *ak the consumers vehicle hit another vehicle. no amount of pressure would stop the brakes. *scc *jb | |||
| 06/23/2003 | 80 | 6 | 04/23/2003 |
| Intermittently the vehicle experienced sudden acceleration while the consumer's foot was on the brake. the dealer inspected the vehicle six times and could no duplicate or correct the problem. *ak *ts | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 01/01/1901 | 1 | ||
| Letter from congressman king on behalf of constituent re accelerator problem with his 2004 jeep grand cherokee (dot/i #2010-2143) respond to massapequa park, ny office *tgw the consumer stated while driving, the accelerator became stuck. the vehicle continued at full throttle up to 90 mph until he turned the engine off and coasted to the side of the road. the consumer took the vehicle to his mechanic who stated the throttle housing was warped; most likely due to heat and it would have to be replaced. *jb | |||
| 02/14/2008 | 51000 | 1 | 07/15/2003 |
| Driving to work on thursday morning, 2/14/08. road conditions damp but not slick. pulled into parking spot and car accelerated very quickly and ran into the building. i couldn't seem to stop the car. *tr | |||
| 01/10/2007 | 39577 | 2 | |
| Tl* - the contact owns a 2004 jeep cherokee. the contacts vehicle accelerated without warning. the contact was unable to engage the brakes, which almost caused a collision on the highway. no matter how hard he applied the brakes the vehicle would not stop immediately. this failure occurred on two occasions. the contact drove the vehicle to the dealer, who stated that the gas pedal and brake pedal were too close together and he was engaging both at one time. the contact stated that the failure was due to the vehicle speed control:accelerator pedal. the contact had spoken to several owners and they are experienced the same failure. the failure occurs occasionally in the morning. *ak updated 08/13/07 *tr | |||
| 12/01/2006 | 38000 | 1 | 06/30/2003 |
| Dt*: the contact stated the motor to the adjustable pedals became inoperable causing the accelerator and brake pedals to be out of alignment. the accelerator pedal moved down and the brake pedal moved up. the vehicle was driven to the dealer who determined the motor needed to be replaced. | |||
| 02/22/2006 | 30249 | 3 | 01/28/2006 |
| Dt*: the contact stated after starting the vehicle the accelerator pedal was depressed with the vehicle still in park. the accelerator pedal did not move and the pedal was depressed again. this time the pedal went to the floor. this occurred two more times. the vehicle was taken to the dealership but no problem was found. updated 3/17/2006 - the dealer determined that the gas pedal was hard/sticking on cold start up. the technician removed the throttle and cleaned it and replaced the throttle position sensor. *nm | |||
| 05/07/2005 | 34500 | 1 | 06/20/2003 |
| When breaking to come to a stop at a stop light, slowly rolling at about 5 mph, the car suddenly accelerated on its own and lurched forward. i had to press down on the break pedal very hard to stop the car, the same time it was accelerating. this lasted about 2 seconds, and then the acceleration stopped. when i returned home i took the car into the dealer and the dealer said that it would probably not be able to diagnose the problem unless it did it again when i took it in. it has not happened again since. the auto is a 2004 jeep grand cherokee with a v-8 engine. | |||
| 04/05/2005 | 27700 | 1 | 07/06/2004 |
| Soon after startup, moving slowly forward or in reverse , as when entering a roadway or backing out of the garage, and after removing foot from accelerator while braking vehicle resists this action and the engine rpms speeds up to 1300 rpms +. very high braking force was required to overcome the problem. there have been at least 5 instances of this. the local dealer was unable to offer any plausible explanation or help, although he put a recording instrument on the car for a while. my passenger has witnessed this problem at least two occasions. it was an accident threatening situation in at least two instances. vehicle cannot be trusted. *ak | |||
| 03/05/2005 | 11402 | 1 | 09/02/2004 |
| Whille backing into a service bay the accelerator stuck, the vehicle accelerated at a high rate of speed, nearly hitting a service attendent. my husband had to apply both feet to halt the vehicle, while both back tires smoked.*ak | |||
| 01/15/2005 | 12200 | 3 | |
| Vehicle experienced sudden acceleration. after coming to a complete stop and idling. the rpms suddenly revved up, then went back down, followed by sudden acceleration. when this occurred excessive force had to be applied to the brake pedal to stop the acceleration. this resulted in consumer's vehicle almost running a red light and hitting a pedestrian. dealership had done several diagnostic tests, but was unable to determine the cause of the failure.*ak | |||
| 08/02/2004 | 420 | 1 | |
| Vehicle accelerated from a stop, the vehicle rpms raced to a high rate, and vehicle hit a tree. consumer sustained injuries. dealership was notified, but did not resolve the problem. *ak | |||
| 04/21/2004 | 1 | ||
| Consumer's son was pulling into driveway when gas pedal got stuck. this caused him to spin out of control, knock down a fence, and then keep going, ending up chopping down a very large tree. upon impact, air bags did not deploy. driver and son sustained bumps on the heads , but there were no serious injuries. *ak | |||
| VEHICLE SPEED CONTROL - CABLES | |||
| 09/14/2004 | 1 | 07/10/2003 | |
| Dt: 2004 jeep grand cherokee. the consumer stated the gas pedal broke while driving. the throttle cable that was attached to it broke. this caused an accident. the consumer ran into a brick wall, parked car, and a pole before the vehicle stopped. the brake would not stop the vehicle. the vehicle was then towed to the dealership. chrysler will not tell the contact anything about why this happened. no one was injured the police were called, but they did not respond because it happened in a parking lot. the vehicle had been running normally prior to this accident. this occurred on september 14, 2004. the insurance company was the agency that found that the throttle cable broke. the insurance company still has the vehicle, but it was not totaled. *ak updated 11/29/05. *jb | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 10/30/2004 | 26500 | 5 | 10/19/2004 |
| While in cruise control at 60 mph and traveling uphill the automatic transmission suddenly down shifted from over drive into 2nd gear causing a violent lunge forward (approx 2000 rpm to 5000 rpm). this rpm change was so violent that lost of vehicle control happened momentarily. *jb | |||
| 07/30/2004 | 10000 | 2 | 12/01/2003 |
| While engaged in cruise control and driving up a steep grade. the vehicle jumped from 2000 rpms to 6000 rpms. *ak the vehicle dropped two or three gears and would speed up uncontrollably. this caused problems with the steering and the vehicle has tried to drive off of the road in one case. *sc *jb | |||
| 06/02/2004 | 1 | ||
| While driving at 65 mph on a hill cruise control failed. vehicle was taken to the dealership, and mechanic indicated that there was a problem with the cruise control, but we did not know how to fix it.*ak | |||
| VEHICLE SPEED CONTROL - LINKAGES | |||
| 11/01/2004 | 2 | ||
| The gas pedal over took brake on 2 occasions, one time went through a red light. replace bad front brakes. *bf the dealer suggested that nothing was wrong with the brakes and changed the bad front brakes and the problem has not returned since. *sc | |||
| 11/25/2004 | 6244 | 15 | 09/22/2003 |
| When traveling 55 mph up a steep hill, the vehicle violently shifts to 2nd gear causing an unacceptable torque on the driver and persons in the car. rpm's go from approx. 1800rpm to 5000rpm instantaneously. this has happened both when using the cruise control at 55 mph and also at 55 mph without the cruise control. *jb | |||
| 09/01/2003 | 2 | 07/01/2003 | |
| We purchased a 2004 jeep grand cherokee. when traveling in cruise control in overdrive and coming to an incline, vehicle shifts down to second or third gear then immediately back to conventional high. we have taken the jeep back to the dealer numerous times for this problem to be told nothing is wrong. this jeep has 17,000 miles and has always had this problem.*ak | |||
| 06/01/2004 | 0 | 10 | 03/22/2004 |
| I have a 2004 jeep grand cherokee and when travelling in cruise control at 55 mph and start up a steep grade, the transmission will shift out of overdrive into 3rd gear, then immediately shift into 2nd gear. this happens everytime this situation occurs. when this shiifing occurs the engine rpm goes from about 1600 rpm to 4000 rpm. if the road were not totally dry or if you approach a curve when this happens a person could easily lose control of the vehicle. i have taken the vehicle to the dealer on 6/30/2004 and the service manager told me this is normal.*ak | |||