Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 2400104 | 01/20/2004 | 10005603 | New hvac sub-assembly replaces blend or recirc door components. *tt | 03/05/2004 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 2300204 | 04/06/2004 | 2300204A | 10005602 | Flip-up glass may open after vehicle has been exposed to very wet conditions. *tt *mj | 03/05/2004 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 01/05/2011 | 87000 | ||
| Visibility: defroster/defogger system:windshield:blower cold air blowing from my vents uncontrollably from passenger side. loud creaking sound coming from underside of ventilation? creaking from the dash seconds after shutting the engine off? as a result the defrosters on a car do not work. dave baginski at jerry toyota said he fixed it when i brought it in jan. however, it broke a week later. he has refused to get it fix. dave baginski 8001 belair road baltimore, md 21236-5700 (410) 661-5700 | |||
| 08/30/2011 | 103000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. the contact stated the driver side front window became stuck in the down position. the contact inspected the window by taking apart the door panel and notice the wiring to the regulator was damaged causing the entire regulator to malfunction. the contact called the manufacturer regarding the regulator and they stated there were no recalls. the contact stated the regulator malfunctioning was a known issue with her year, make, and model. the failure mileage was 103,000. rvk | |||
| 12/01/2010 | 75000 | ||
| Blend doors not functioning correctly, dual zone climate controls failing | |||
| 05/15/2011 | 90000 | ||
| 2004 jeep overland duel climate control not operating properly | |||
| 12/01/2010 | 75000 | ||
| Blend doors not functioning correctly, dual zone climate controls failing | |||
| 05/15/2011 | 90000 | ||
| 2004 jeep overland duel climate control not operating properly | |||
| 12/01/2010 | 75000 | ||
| Blend doors not functioning correctly, dual zone climate controls failing | |||
| 05/15/2011 | 90000 | ||
| 2004 jeep overland duel climate control not operating properly | |||
| 05/16/2010 | 67590 | ||
| Tl-the contact owns a 2004 jeep grand cherokee. the contact stated that the drivers side window had just fallen without her operating it. the vehicle was inspected by a dealer and advised her that the window regulator needed to be replaced. the vehicle was repaired for the drivers side window regulator. a few months later the front passenger window had experienced the same failure and that was repaired for the regulator as well by the dealer. the failure mileage was approximately 67,590. tb | |||
| 01/22/2011 | 109000 | ||
| Failure of heating system components - blend doors. regardless of temperature selected and fan output, design flaw in blend doors of heating system can result in no heat including no way to defrost / defog the front windshield, impeding driver's ability to see in cold weather. faulty plastic parts break. apparently this is a widespread problem with many jeep models / years but no recall ever issued. cost in excess of $1,500 to repair estimated. | |||
| 07/15/2010 | 50200 | ||
| 1. there was a creaking sound coming from under the dashboard from the ac of my 04 grand cherokee limited after turning the engine off. 2. it started occurring right around the 50k miles. 3. i was given an estimate, the most expensive being $1500 to replace the blend doors which included removing the dashboard to repair them. | |||
| 01/11/2009 | 45000 | ||
| Visibility: defroster/defogger system:windshield:blower | |||
| 09/19/2009 | 8000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. while the contact was driving approximately 5 mph coming from a complete stop the power windows and power door locks failed to operate when engaged. the additionally, a noise sounded from the instrument panel whenever engaging the power window switch. the vehicle had a recall repair performed under nhtsa campaign id number 06v197000 (seats: front assembly: seat heater/cooler). however, the failure continued to occur after the recall repair. the power windows and power door locks failures had not been repaired at the time of the complaint. the failure mileage was 80,000. the current mileage was 95,000. | |||
| 08/15/2007 | 1 | ||
| Blend doors broken on passenger side so no heat comes from dash. no use of defroster on passenger side.. this cant be good for the windshield with hot and cold air blowing on it. repair costs are ridiculous for a factory problem that many people seem to have. *tr | |||
| 12/21/2009 | 70000 | 1 | |
| There is creaking from the dash seconds after shutting the engine off. cold air blows from one side of the dash even when you have the heat turned on high. dealer says this is the blend door problem. i already had this unit replaced at 70k miles and now it is failing again. dealer states it is due to the design of using plastic parts that break. *tr | |||
| 12/20/2005 | 6500 | 1 | |
| During winter months, heat shuts off and turns cold. this happened during a snowstorm and i could not defrost the windshield. i consider this a serious safety issue. i had to stop engine, wait 5 minutes and start engine again. this has happened every time the car is driven. in the summer months, the reverse happens. suddenly, the air conditioner suddenly throws out hot air. *tr | |||
| 10/01/2009 | 1 | ||
| Blend doors on jeep grand cher. break and you cannot use defrost, heat, or air. the defrost not working is a safety hazard as you cannot see! *tr | |||
| 07/30/2009 | 98500 | 1 | |
| While driving down the freeway the hvac vents suddenly began to blow hot air in ac mode & switch back & forth. later after reading the haynes manual i did a diagnostic on the heater system & got a code 54 showing a blend door problem. researching this on the internet jeep forums discovered that many grand cherokee limited have a blend door failures due to the design (plastic pins etc) on the temp doors in the system. my problem w/ this is what happens when this fails in the winter & your defroster won't blow hot air only cold. seems like a safety related problem to me. from the internet forums it sounds like a lot of the limited series 1999-2004 have this problem. *tr | |||
| 06/08/2009 | 26229 | 1 | |
| Air/ defroster won't blow out any air at all or will blow out hot air on one side of the jeep and cold air out the other side even though the settings are the same. this will happen on and off until it breaks totally. i have had mine fixed 3 times 12/29/06, 03/28/07, 06/08/09. you cannot defog/ defrost the windshield properly and keep it clear when you are driving. each time the dealer replaced the faulty part housing a 240213290, actuator 24029001, housing a 2428025 and again housing a 24028025. this is a known issue for the 2004 jeep grand cherokee and you can find a lot of talk on the internet about the cheap plastic parts that are used . you can find after market aluminum part but that's not what the dealer uses. this should not happen on a jeep that only has 36,000 mile on it..it's like its used alot. at $800.00 a pop its starting to add up. *tr | |||
| 03/01/2009 | 1 | ||
| I have a digital dual climate zone in my vehicle. recently the heat started to work only on one side (drivers) and not the passengers. after researching the issue, it looks like there is systemic problem with the mechanical recirculation and ventilation doors for the heating/cooling system as i found many complaints online with many who have had the same issue. in addition, i called a dealership with the problem codes that i got from running a diagnostic test via the heating/cooling control panel and the dealership also told me this is a very common issue and that it would cost a minimum of $800 to fix. the price to repair was consistent with what others were saying during my research. this is a safety issue as if i have not heat i can not defrost my windows in the winter. *tr | |||
| 09/01/2008 | 45000 | 1 | |
| Heater blend doors do not function. permanently stuck on no defrost. *tr | |||
| 01/06/2009 | 43000 | 1 | |
| The event occurred as i was backing out of my driveway. my rear view mirror was out of view and i went to adjust it. i remembered the window motor on the drivers side had a short so i went to adjust it manually. as i put slight pressure on the mirror the whole thing folded back. i figured it was okay seeing as they were designed to fold back, but when i put them back in place, they did not stay. now, as i drive down the road, the mirrors fold themselves in without warning and it is making me very worried that i cannot see out of my mirror. *tr | |||
| 03/02/2009 | 70285 | 1 | |
| In cold weather,while using the windshield defroster,the hot air needed to keep frost off windshield suddenly changes to cold air on its own. this is very aggravating, and poses a great danger in not keeping the windshield clear. this happens very frequently. the dealership can make a repair, but the cost is prohibitive. *tr | |||
| 02/23/2009 | 42000 | 1 | |
| Hvac auto temperature system fails to maintain/sustain heat/cold. occurs constantly when driven. fails to keep windshield free of fog/ice which impairs vision. not safe to drive. *tr | |||
| 01/01/2006 | 90000 | 1 | |
| Several 1999-2004 jeep grand cherokees that i have owned (i have had 4) had their blender doors malfunction. this results in a $1600 fee to have the heat/cooling vents repaired so you can get ac or heat. it is a chronic jeep problem that deserves a recall as it happens to everyone's jeeps it seems. i have a current 2004 model where all three separate blender doors are broken resulting in no heat or cooling. *tr | |||
| 11/30/2007 | 48000 | 1 | |
| Heater sporadically works (blows cold air and defroster doesn't work) in my 2004 grand jeep cherokee overland. problem usually self corrects after several hours of driving. dealer states it is likely a blender door problem, but will not fix under my bumper to bumper extended chrysler warranty until the problem presents itself in the dealers possession. so far, they claim it has not presented itself despite several trips to dealer. *tr | |||
| 10/15/2008 | 50000 | 1 | |
| Failure of climate control blend door mechanism. this has happened three times to this vehicle. when it fails, you cannot control the a/c or heat on each side of the vehicle. i repaired on both occasions at a cost of $900 and $700 respectively. the vehicle is now broken again, which will cost another $900-1200 to repair for the same issue. the dealership said this is very common in this model. obviously a case of an inferior product or input for this component. i have contacted jeep /chrysler and they refuse to do anything. *tr | |||
| 11/29/2008 | 79851 | 1 | |
| Visibility: defroster/defogger system:windshield:blower cold air blowing from defroster/heater system due to substandard components used by manufacturer resulting in defrost system failure that exists on these vehicles in year group 1999-2004. the manufacturer, daimler chrysler has done nothing to resolve this issue with consumer/owners of their vehicles. *tr | |||
| 11/10/2008 | 1 | ||
| The blend doors are breaking on my 2004 grand cherokee limited. they are known to fail after approx. 50k to 80k miles, causing the defroster to not work properly. this is a big safety issue, especially in the winter when the defroster is so essential. *tr | |||
| 10/23/2008 | 1 | ||
| The blend door is broken and blows cold air. window does not defrost and can't see well in winter. *tr | |||
| 11/24/2008 | 65000 | 1 | |
| On are 2004 jeep grand cherokee overland with automatic climate control the blend doors have failed and this causes the hvac unit to either blow hot or cold when turned on but you have no control of it. we have had the a/c kick on when unit was set to heat/defrost in the middle of winter and this causes a safety issue as the windshield will start icing up or fogging up if it's not real cold out and as my wife drives this vehicle daily i want her in a safe vehicle. we have also had the heater kick on when using the a/c and all you can do is turn the hvac unit off and roll down the windows. from what i have been told all grand cherokee's have this problem just at different intervals. i know some people who have had multiple failures of this part. to get the repairs done at a dealer we were quoted $950 to fix it but i believe jeep should be looking into this as it is such a common problem and it causes a major safety issue during the winter months if and when the heater/defroster quits working. when the hvac system gets stuck there is nothing you can do to fix it sometimes it will stick for a few hours other times it will not work for a day or two. *tr | |||
| 11/21/2008 | 1 | ||
| Research has shown all 1999-2004 jeep grand cherokees with electronic dual climate controls will eventually require major repair in order to cure hot air/cold air blowing from vents when they're not set to do so. the cost to repair this issue, which has been known to pop up again after another 50k miles after repair, is generally $800-$1500 from a dealership. *tr | |||
| 10/26/2008 | 82000 | 1 | 11/17/2007 |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that the heater blows cold air. the vehicle was taken to the dealer and they charged $97 for a diagnostic, but could not locate a failure code. she took the vehicle to aamco and they changed a hose and cleaned the vents; however, the failure persisted. she took the vehicle to a private mechanic, who replaced the thermostat and stated that the instrument panel main circuit board failed. a report was filed with the manufacturer and assigned reference number 18091070. the manufacturer stated that the mileage exceeded the warranty; therefore, they would not assist with the repair. the vehicle has not been repaired. the failure mileage was 82,000 and current mileage was 83,000. updated 12/22/08. *lj the consumer stated the heat didn't work, but the thermostat would get warm. the dealer informed the consumer that the blender and circulation board needed to be replaced. updated 12/23/08.*jb | |||
| 11/11/2008 | 61000 | 1 | |
| Dashboard has a loud creaking sound coming from its underside when turning on ventilation? there is creaking from the dash seconds after shutting the engine off. there are strange numbers popping-up on the climate control display. the cold ir blows from one side of the dash even when the heat is turned on. research has shown all 1999-2004 jeep grand cherokees with electronic dual climate controls will eventually require major repair in order to cure hot air/cold air blowing from vents when they're not set to do so. *tr | |||
| 10/18/2008 | 66000 | 1 | |
| Had the defroster on. tried to turn the blower to the vent position while fan was off and nothing came out. the defroster still works and the fan seems to be blowing, but for some reason, no air from front(outward facing) part of dash board. had some knowledge of failure in the automatic climate control version, but specifically found jeep with manual climate controls to avoid this problem. *tr | |||
| 10/18/2008 | 45000 | 1 | |
| Broken blend doors causing no heat for the winter on a jeep grand cherokee. *tr | |||
| 11/24/2004 | 239 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. immediately upon purchasing the vehicle, the sunroof would open, but failed to close. the contact never left the dealer and was informed that it was an electrical failure. the window regulator motor was replaced; however, the failure occurred on two more occasions. the contact returned the vehicle to the dealer both times and the motor was repaired. shortly afterwards, the passenger side window fell inside the door. the contact returned to the dealer and was informed that the window cable failed. the mechanic repaired the window. shortly after that, when the driver's side door was shut, the rear window fell down into the door. the mechanic stated again that the power window regulator was defective and repaired the failure. the manufacturer stated that the vehicle was not under warranty; therefore, she would not be reimbursed for the repair costs. the current mileage was 18,357 and failure mileage was 239. | |||
| 09/12/2008 | 61000 | 1 | |
| In april or may of this year, the driver-door window of our jeep slid into the body of the door on it's own--this was while the car was parked on the street. we were lucky to catch it before someone stole all of our items in the car. a repairman told us that the cable/regulator is broken and that it is very common with jeeps. we couldn't afford the $250-300 part, so we simply screwed the window in place, temporarily. this past weekend while driving on the freeway at 65 mph our passenger window did the same thing. it was late friday night so all we could do is duct-tape the window in place. we called chrysler/jeep to see if there is any recall, and they were completely unhelpful. they simply told us to get a $200 diagnosis from a jeep dealership and then they would decide if chrysler/jeep would assist in the cost. we visited many consumer websites and found thousands (no exaggeration) of complaints of the very same problem. those who ended up getting a diagnosis with a dealership never ended up being refunded by chrysler/jeep. in the end, they simply paid chrysler/jeep more money having gone through their suggested process. this is clearly and faulty part and chrysler/jeep's refusal to recall or reimburse its customers is alarming. the parts are very expensive and with so many complaints of the same nature we should not have to pay chrysler/jeep more money for something that is clearly their problem. weather has nothing to do with the failure of the part(s)--they simply break without warning. something must be done about this. both of our windows are currently being held into place by screw or tape as we consider our options. we do not trust chrysler/jeep and believe that even if we go to a dealership we will end up paying for the repair all on our own. it is a considerable expense for a common default and has given us a great deal of stress. chrysler/jeep representatives have been unsympathetic, ambiguous, and untrustworthy. please help! *tr | |||
| 09/01/2008 | 1 | ||
| My 2004 jeep grand cherokee limited with the automatic climate control system, blows cold air out of the passenger side floor vents even when set to heat. this is a current and ongoing problem, it occurs whenever the heat is needed. nothing has been done to remedy the problem, waiting for a recall. *tr | |||
| 09/12/2008 | 89251 | 1 | |
| Defroster on my 2004 jeep grand cherokee only blows cold air. *tr | |||
| 11/15/2005 | 28000 | 1 | |
| Normal operation of heating/cooling system. now, after 28,000 miles, temperature will suddenly change in the cabin of the vehicle. the heat will suddenly cease and the visibility will be lost out the windshield. i believe it may have something to do with blend door. when the windshield frosts up, we have to pull over and turn car off and wait for system to reset. very dangerous, not safe, dealership estimates $1,500 to $2,000 to repair. *tr | |||
| 07/16/2008 | 108000 | 1 | |
| I was just riding down the road one day and my air conditioner quit working. i ran the test on the jeep and it gave me codes dealing with the blend doors staying open. *tr | |||
| 08/20/2008 | 90000 | 1 | |
| On a cold rainy night in up-state ny there was no heat in the car and the windows fogged up so bad that i had to stop due to the danger of not seeing the road. the failure is consistant and causes fogged windows and the auto can't be used during very cold weather. the blend doors were broken . *tr | |||
| 08/14/2008 | 87 | 1 | |
| Ventilation system problems. *tr | |||
| 08/08/2008 | 71000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. while attempting to roll down the front passenger side window, the contact heard a noise and the window fell off track into the door. the contact is unable to roll up the window. he called a local mechanic for an estimate to repair the window. the dealer has not been notified and the vehicle has not been repaired. the failure and current mileages were 71,000. | |||
| 05/29/2007 | 1 | ||
| Visibility: defroster/defogger system:windshield:blower passenger side ac doesn't blow as well (as hard as) the driver side vent, and the air that does come out is hot. it's the opposite in the winter when the heat is on. passenger side only minimal blowing and the air is very cold???? also affects the defrost on the passenger side. no warm air on passenger side, window will not defrost causing visibility issues!!!!!! *tr | |||
| 03/01/2007 | 1 | ||
| No heat | |||
| 05/26/2004 | 79500 | 1 | |
| Visibility: defroster/defogger system:windshield:blower 2004 jeep gland cherokee limited the automatic temperature control has failed. one side of the vehicle blows hot air the other blows cold air. *tr | |||
| 02/01/2008 | 100000 | 1 | |
| 2004 jeep grand cherokee limited. defective blend doors, no defrost, ac iffy, heat only at times. expensive repair, for now living with it. *tr | |||
| 02/18/2008 | 51000 | ||
| 2004 jeep grand cherokee limited. blend doors are broken and dealer wants over 2200usd to repair. this should be a factory recall. the ordinary working class person cannot afford this repair. because the blend doors do not open, you cannot get heat or ac. consequently, there is no defrost, making driving extremely dangerous. | |||
| 05/21/2007 | 37500 | 3 | 11/01/2006 |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that she is experiencing failure with her vehicle's power windows. she stated that her power windows fail to roll up. she has not contacted the manufacturer or the dealer. the heat shut off while the heat button was still activated. as a result, the air conditioner is not working either. the dealer stated that the cause of failure was the heating system and would cost $2,000 to be repaired. the dealer also recommended that she notify nhtsa to determine if there were any recalls on her vehicle. there were none that applied to her vehicle. the engine size was unknown. the current mileage is 38,830 and failure mileage was 37,500. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 11/10/2012 | 62050 | 1 | |
| Dual climate control blend doors have broken, a defect in design that affects all 1999-2004 jeep grand cherokee limited models. there is no hot air available to the passenger side of the cabin, and the passenger climate adjustment is inoperative. *tr | |||
| 01/07/2005 | 3900 | 1 | |
| While driving with defrosters on, the heat suddenly turns to cold and does not defrost the windshield. was told by dealer that blend doors were defective and the dashboard had to be removed. this started happening about 6 months after i bought the car. this is a definite safety hazard since you can't de-ice the windshield while driving. i feel the manufacturer should make the needed repairs at no cost to the customer since this is very hazardous. *tr | |||
| 01/16/2008 | 50000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that the heater doors in her vehicle broke which left her with no heat and no defroster. there were no warning lights prior or after the failure occurred. she has not taken the vehicle to the dealer or spoken with the manufacturer. the vehicle was repaired on 12/17/2009 by a local repair shop. the current mileage was approximately 87,000. the failure mileage was approximately 50,000. | |||
| 01/01/2007 | 80000 | 1 | |
| The blend doors in my chrysler 2004 jeep grand cherokee have deteriorated and fallen into the plenum box where they are housed. i have learned from the dealership this is a known defect by the chrysler engineers. my windows frost up do to not having any heat creating a dangerous situation due to the fact i cannot see out my windows . the dealership and repair shops want over a thousand dollars to fix the problem. *tr | |||
| 12/01/2008 | 39000 | 1 | |
| At 39,000 miles blend doors on air and heating not working properly. one side blows cold and other blow hot. three repairs done by dealer and still have the problem. *tr | |||
| 09/30/2009 | 45 | 1 | |
| 1. my air conditioner started acting up and not blowing the correct hear/air. 2. the blend doors are broken on my grand cherokee 3. nothing yet, its a $1200 fix. *tr | |||
| 09/10/2007 | 70000 | 1 | |
| Heating and a/c malfunction, blend door actuator broke, messes with the flow of the heat and air. i've heard it happens to all these jeeps. *tr | |||
| 02/22/2009 | 86009 | 1 | |
| 3rd failure of climate control system inside vehicle controlling a/c, heat, vents, etc. have paid a total of $3119 to have it repaired with new oem chrysler replacement parts by certified mechanics. the same failure continues to occur where the climate control blend doors break in their plastic housing causing the doors to move independent of the computer control signals. in the winter, cold air will blow regardless of setting, and in the summer hot air blows - also regardless of setting. this latest failure occurred outside of the warranty. it was already fixed once within warranty period before 2 subsequent failures. dealer reps informed me that 80+% of vehicles with dual climate control option have this problem. i have owned a 2000 and 2005 grand cherokees and have also experienced the same issue with both vehicles. *tr | |||
| 01/21/2009 | 100000 | 1 | |
| The door blend and actuators have failed on my jeep. middle of winter and my passenger has to sit in a vehicle with cold air blowing on them. *tr | |||
| 12/04/2007 | 42000 | 1 | |
| Jeep grand cherokee limited 2004- heat not working properly due to blend door misfunctioning. spent $1200 at jeep/chrysler dealership to fix and less than one winter later it is broken again. even replaced all parts t-working and non working parts. this is a major problem with jeep and this should be made a recall. thousands of others are in our same boat and there are forum set up just on this issue. this is too much money to spend every winter on the same malfunction! drove less than 10,000 miles in 12 months on my vehicle. this should not have recurred. *tr | |||
| 03/19/2006 | 43000 | 1 | |
| Wj blend door breakage/failure with 2004 jeep grand cherokees with electronic dual climate controls. hot or cold air blows uncontrollably on drivers side of dual air conditioning. i have been quoted $1500 to fix this problem, but this has been an ongoing problem with this vehicle since i have had it since 2005. with hot air blowing continually on drivers feet, this is a potential safety hazard. *tr | |||
| 10/30/2008 | 58000 | 1 | |
| Heat and air conditioning died in my 2004 jeep grand cherokee overland, it only has 60,000 miles on it and i did some searching online and this is a common problem for the 99-04 grand cherokees. i live in a cold weather region and cannot defrost my windshield making it quite dangerous. it will cost $1,200 to fix it and i cannot afford to pay that. chrysler is saying it is my responsibility to fix. but the problem lies with the blender actuator doors being too cheap when built. *tr | |||
| 11/27/2008 | 58250 | 1 | |
| I have a jeep grand cherokee that has had a blend door failer due to poor design. my understanding is this is a common problem with the heating system. *tr | |||
| 10/30/2008 | 55000 | 1 | |
| Jeep grand cherokee hvac blend door malfunction will not allow proper vision through windshield due to defroster not working properly. *tr | |||
| 10/24/2008 | 69000 | 1 | |
| Blend door failure. *tr | |||
| 01/01/2008 | 98000 | 1 | |
| I do not know what caused the problem, but the blend air door on my 2004 jeep cherokee is broken and only blows cold air. the air does defrost the window or heat the cabin. this could lead to a driving problem if the windows fog up while driving. *tr | |||
| 01/10/2007 | 68000 | 1 | |
| Failure of climate control blend door mechanism. this is the 2nd jeep grand cherokee i have owned and it has happened to both vehicles. when it fails, you cannot control the a/c or heat on each side of the vehicle. repaired on both vehicles at a cost of $1650 and $1500 respectively. the first vehicle is now broken again, which will cost another $1500-1700 to repair for the same issue. *tr | |||
| 06/28/2008 | 90000 | 1 | |
| 2004 jeep grand cherokee, 4.0 litre engine, 4 wheel drive. defroster/heater blender door gets stuck. only blows air from the defrost vent. very bad when you are trying to air condition the vehicle and you live in the desert as i do. happens a couple times a week. nothing to do but let it go. it usually goes back to normal cooling after about 2 hours or so. *tr | |||
| 09/07/2007 | 51000 | 1 | |
| 2004 jeep grand cherokee automatic zone control climate control system. blend door failure causing obstruction in airflow resulting in costly repair. a related issue of the blower motor connector shorting out causing failure of the fan motor to work. *tr | |||
| 05/16/2008 | 1 | ||
| 2004 jeep cherokee - a/c blows cold only on driver side. problem with blender doors very costly to repair/replace (over $1000). this is a very common problem in this model. chrysler is aware of this problem and has done nothing about it. it should be recalled and repaired for free. *tr | |||
| 12/10/2007 | 1 | ||
| Climate control started blowing nothing but cold air out the passenger side vents. not warning preceded the failure. i just got a complaint from a passenger that they were freezing one day. research lead me to find it is a poorly designed blend door in the hvac system of wj grand cherokees. a quote of over $1000 to fix a cardboard part! *tr | |||
| 04/09/2007 | 1 | 04/09/2007 | |
| I am having a problem with the steering, brakes, and the heat vent. when turning left or right, it makes this awful noise. when applying the brakes, the steering wheel and the front end begins to shake. i took the vehicle to get the brakes changed and they said the pads look fine. when i had the heater on, it was blowing cold air on the passenger side. *tr | |||
| 11/01/2007 | 1 | 04/28/2005 | |
| There were no events leading up to the failure that i am aware of. i attempted to use the heat this past winter, and nothing would blow out. no heat, no air, no defrost. my windows will not defrost. i took it to the dealership and they diagnosed it as broken blend doors. needs blend door housing. they were asking around $1,000.00 to fix it. i researched this problem online and found a forum where many people were experiencing the same exact problem with the same model. this is a factory defect. nothing has been done to correct the failure. i don't have this kind of money. my vehicle was only 3 years old. i contacted the manufacturer to no avail. this summer i , along with many others, will have no air to keep them cool. *tr | |||
| 02/01/2008 | 67000 | 3 | 12/24/2004 |
| Blend door issues, 2004 grand cherokee. *tr | |||
| 01/23/2008 | 47900 | 1 | 08/11/2007 |
| Failure of the heating system, making vision out of the windshield difficult in poor weather. turned out do be a mid case unit (blend doors) came apart, entire dash had to be removed for the repair. fortunately extended warranty covered repair cost. *tr | |||
| 01/25/2008 | 75000 | 1 | 04/10/2004 |
| This pass summer i lost air conditioning on the passenger side, now this winter i have lost heat and defrost on the passenger side. just today i lost all heat and defrost. *tr | |||
| 01/01/2008 | 1 | 08/13/2003 | |
| 2004 jeep grand cherokee with defective heat and cooling system. consumer states that after about 30 minutes the heat on the passenger side is replaced by cold air. he states the vehicle will not be able to keep free of ice with this failure. *kb the service department diagnosed the problem and ordered the replacement parts. *jb | |||
| 01/02/2008 | 78000 | 1 | 05/15/2003 |
| The heater in my 2004 jeep grand cherokee has stopped working. turns out this is a very common problem with grand cherokees. the blend doors break because of defective plastic stop pins. daimer chrysler now wants to charge over $1,200 to repair this issue, even though it clearly is a manufacturer defect.*cn | |||
| 07/15/2007 | 34000 | 2 | 12/14/2003 |
| Jeep grand cherokee limited 2004 the hvac system my heat is not working in my car nor is the defogger defroster on the drivers side window and i can't see. the azc gives me codes 54 and 56 the left and right door travel is too large. i only have heat on the passenger side of the car. the drivers side blows only cold. i am getting quotes from the dealer of close to $1000.00 to repair and its not under warranty. this problem has been around since the 1999 model. this should be a recall!!!! *tr | |||
| 11/16/2007 | 999 | 02/20/2004 | |
| Defroster/heater does not work on 2004 jeep cherokee. *tr | |||
| 09/08/2007 | 65000 | 1 | 03/31/2006 |
| Passenger side heat does not work in our 2004 jeep gr. cherokee. it is related to a door within the climate control system. it sounds like there are many people who have had the same problem with this. estimated cost to fix is $800-$1000. the windshield will not defrost because all that blows is cold air. this is a safety hazard that needs to be addressed. daimler chrysler needs to be responsible for these defective parts. *tr | |||
| 04/01/2007 | 48000 | 9 | 06/01/2005 |
| Tl*the contact owns a 2004 jeep grand cherokee. the vehicle is equipped with a dual control a/c, which allows the driver and passenger to control the temperature on their own side of the vehicle. the contact stated that the blend door on the front passenger side was defective. the door prevents heat from entering and causes the defroster to work only on the driver side of the vehicle. she took the vehicle to a repair shop and was informed that the failure was due to a faulty blend door. the vehicle has not been repaired. the failure mileage was 48,000 and current mileage was 52,000. updated 10/24/07 | |||
| 09/01/2006 | 44000 | 1 | 05/28/2003 |
| Blend door failure which comprised heat/defrost to passenger side of vehicle. *ak | |||
| 10/26/2006 | 20000 | 1 | 07/30/2006 |
| Defective climate control blend doors causing poor/no defrost leading to poor visibility, which could result in crash. *jb | |||
| 02/21/2007 | 56000 | 1 | 05/16/2003 |
| Heater blend door breaking. *jb | |||
| 12/10/2006 | 1 | 09/18/2006 | |
| No specific event led to the failure. turned the car on one day and the heat/defrost system no longer worked. *nm | |||
| 12/01/2006 | 38000 | 1 | 09/23/2006 |
| 2004 grand cherokee limited 43,000 miles no heat on passenger side. purchased used at 38,000 miles from chrysler dealer. florida resident and did not try heat until december. *nm | |||
| 05/01/2006 | 10000 | 1 | 10/01/2004 |
| 2004 jeep grand cherokee - hvac system exhibits loud creaking/groaning sounds from dash. also system exhibits widely fluctuating temperatures. the system is the electronic dual-zone climate control. dealers explanation everything is fine, they all do that. *jb | |||
| 11/01/2005 | 55000 | 10 | |
| Tl*- the contact stated that the 2004 jeep grand cherokee has problems in the winter weather when using the heater in the vehicle. the contact stated that when turning on the heat in the vehicle the passenger side air vents blows out cold air. he stated that while driving and the heat wasturned on the passenger side blew cold air and the windows become foggy. hewas unable to see clearly out of the windows. he had contacted the dealership, and was told that this is an ongoing complaint. the contact filed a complaint with the manufacturer, but has no case #. *ak | |||
| 01/22/2007 | 1 | ||
| I own a jeep gc limited, last week the heater failed on the passenger side vents, and have not been restored yet. *jb | |||
| 01/27/2007 | 85650 | 6 | 11/15/2004 |
| Heat/ventilation system failing to temper air in cabin properly due to defective blend air door mechanism. *nm | |||
| 11/17/2006 | 55000 | 1 | 09/15/2006 |
| 1) when purchased passenger side vent always made noise after shutdown 2) passenger side heat stopped working completely..blows cold air in winter 3)not yet fixed due to high costs. *jb | |||
| 01/10/2007 | 36502 | 100 | 03/11/2003 |
| Heating/defrosting malfunction. *nm | |||
| 12/12/2006 | 54000 | 1 | 05/17/2003 |
| 2004 jeep grand cherokee blend and mode doors failed. car has no heat. jeep wants $1236 to fix. *jb | |||
| 12/10/2006 | 66000 | 1 | |
| The blend doors on my jeep are not functioning properly. the heater and defroster blow cold air. i have heard that this is happening so frequently that the parts needed to fix it are on national back order. *jb | |||
| 09/01/2006 | 1 | ||
| The hvac unit does not work properly in the sense that the heat does not work in the winter and the a/c does not work in the summer. through some research online, this seems to be a big problem and needs fixing at the manufacturers expense. the cost to fix this problem is around $1000 and is one that should not happen. *nm | |||
| 11/15/2006 | 24101 | 90 | 02/14/2006 |
| When driving my 2004 jeep grand cherokee in cold weather with rain or any moisture on the windshield the hvac ducts will blow cold air on the windshield causing the windshield to freeze quicker while decreasing my visibility while driving. the vehicle tends to have this problem 7 out of 10 starts and some times resets it self only when the jeep has been sitting for at least 3 to 5 hours. the dealer claimed it was in working order but i told them there is a serious problem that caused me to nearly hit the car in front of me while driving when the windshield instantly started to freeze up. luckily i kept spraying washer fluid to clear the window in time before i got into a major accident. *jb | |||
| 09/11/2006 | 1 | 06/27/2006 | |
| Vent controls do not work. when defroster is on and change to vents or floor vents defroster stays on and will not change for several hours. was told by the dealer ship it was the blend door. *nm | |||
| 12/12/2006 | 39800 | 1 | 11/24/2006 |
| Heater failure to work and only blows cold air. *nm | |||
| 11/16/2006 | 42000 | 15 | 04/07/2003 |
| 2004 jeep grand cherokee 'blend door' breaks causing no heat to get to the windshield for defrosting. dealerships state it is a $1200 - $1500 fix and it is very common for this problem to occur on most trucks of this model year. in winter months you cannot defrost your windshield or get heat to the interior. this fix is a mechanical flaw, not an owner issue yet chrysler makes you pay to repair their faulty engineering. *nm | |||
| 09/07/2006 | 4 | 2 | 08/19/2003 |
| Automatic climate control system failure leads to loss of windshield defroster. system failure is caused by failure of the blend doors to respond to user input. system failure results in loss of airflow through windshield defrost/defog vents. operation of vehicle during inclement weather and system failure will result in decreased visibility through front windshield which could contribute to collision, loss of vehicle control, etc... no manual override of automatic system is possible. repair requires removal of complete dash to remove and replace blend door assemblies. *nm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 11/29/2008 | 79851 | 1 | |
| Visibility: defroster/defogger system:windshield:blower cold air blowing from defroster/heater system due to substandard components used by manufacturer resulting in defrost system failure that exists on these vehicles in year group 1999-2004. the manufacturer, daimler chrysler has done nothing to resolve this issue with consumer/owners of their vehicles. *tr | |||
| 01/04/2008 | 1 | ||
| Visibility: defroster/defogger system:windshield:blower heat will not come out of one side of heater no matter what the temp is set to , makes all kind of loud noises and cracking. *tr | |||
| 05/26/2004 | 79500 | 1 | |
| Visibility: defroster/defogger system:windshield:blower 2004 jeep gland cherokee limited the automatic temperature control has failed. one side of the vehicle blows hot air the other blows cold air. *tr | |||
| 03/15/2008 | 45000 | 2 | 03/05/2008 |
| Heater, defroster, a/c, vents all stopped working twice! on my 2004 jeep grand cherokee. the blend doors would break and stick, thus producing no heat, a/c..nothing! this is very dangerous and extremely costly 1200-1800 each time it has to be fixed. the whole dashboard needs to be removed, the coolant drained and refilled, heater removed, a/c drained and refilled, it is an all day fix for a repair shop who is fluent with this. two days for one who is not. *tr | |||
| 02/29/2008 | 42390 | 4 | 02/23/2008 |
| Heater vent does not work. *tr | |||
| 02/01/2008 | 1 | ||
| Visibility: defroster/defogger system:windshield:blower. *tr | |||
| 12/20/2007 | 45000 | 1 | |
| Defroster/defogger system:windshield:blower- blows cold air from passenger side of vehicle. i have the dual zone automatic heating unit in a 2004 jeep grand cherokee limited. they had to replace the whole unit and it was not covered under the extended warranty i purchased for the vehicle. *tr | |||
| 12/30/2007 | 64000 | 1 | 07/01/2005 |
| The blender doors on my 2004 jeep grand cherokee's ventilation system failed without warning. i can only get air flow from the windshield defroster vent. this makes if difficult to warm up the vehicle in the winter. according to my research on the web, this type of failure is ridiculously common on this jeep model. i have scheduled an appointment to get the problem fixed, but my dealer has already warned me that the repair costs will be at least $500 or more. the dealer also stated that they had already performed the same repair on 2 other jeeps this winter. once repaired, there is no guarantee that it won't happen again. chrysler should recall the affected vehicles and come up with a solution to the problem. *tr | |||
| 01/02/2008 | 74000 | 1 | 01/16/2005 |
| Blows cold air only on one side when the heat is on. unable to defrost windshield.*cn | |||
| 11/27/2007 | 51000 | 1 | 07/15/2004 |
| I have a 2004 jeep grand cherokee and the passenger side heater output went to 'full cold'. took to dealer and was told 'hvac door replacement' was necessary at about $1200.00 cost to me. apparently a pin had broken off where the actuator attaches to the heater door. entire dash assembly had to be removed, also air conditioner gas had to removed and replaced. *tr | |||
| 12/01/2007 | 1 | ||
| Hot air/cold air blowing from vents when they're not set to do so. blend door failure. *tr | |||
| 01/01/2006 | 40000 | 1 | 02/14/2005 |
| Ac/heater makes noise when motor is shut off. ac/heater blows cold air regardless of temperature setting. *tr | |||
| 11/22/2007 | 38039 | 3 | 11/21/2007 |
| Climate control system fails to operate intermittently and makes noises. *tr | |||
| 11/16/2007 | 999 | 02/20/2004 | |
| Defroster/heater does not work on 2004 jeep cherokee. *tr | |||
| 11/14/2007 | 72524 | 100 | 02/05/2005 |
| I only gwt heat on the drivers side and cold air on the passenger's side of my 2004 jeep grand cherokee. their is an on going problem with 1998-2004 jeeps where the ac blend door breaks. *tr | |||
| 10/13/2007 | 43000 | 2 | 04/28/2005 |
| In 2006, the heat on the passenger side of my 2004 jeep grand cherokee quit working. this year, 2007, there is no heat on either side, just blows air. the repair shop wants over $1,000 to fix the blend doors. i researched this on the internet, and there are numerous people with the same problem with their jeeps. *tr | |||
| 11/01/2007 | 1 | ||
| Research has shown all 1999-2004 jeep grand cherokees with electronic dual climate controls will eventually require major repair in order to cure hot air/cold air blowing from vents when they're not set to do so. the cost to repair this issue, which has been known to pop up again after another 50k miles after repair, is generally $800-$1500 from a dealership. should you opt to do this repair yourself, the entire dashboard will need to be removed, quite the arduous process, and parts are approximately >$300. does your dashboard have a loud creaking sound coming from its underside when you turn on your ventilation? is there creaking from the dash seconds after shutting the engine off? are there strange numbers popping-up on your climate control display? does cold ir blow from one side of the dash even when you have the heat turned on? your ventilation system may have failed, or, may be in the process of failing. yes to all of the aforementioned. how in god's name has this not turned into a major legal dispute?! this, by far, is more costly than the repetitive brake problems a wj owner would go through. we're all going to get it eventually... eventually we're all going to have to fork out anywhere from $300 to $1500 to fix it, so this is in no way comparable to the infamous brake problem since not everyone was affected by it. *tr | |||
| 07/19/2006 | 50000 | 2 | |
| Dual climate control system is and has failed and making noise while on, the dealer says there is nothing wrong but notes there is noise in the system. *tr | |||
| 08/01/2007 | 42000 | 1 | 08/01/2007 |
| Blend door malfunction. *tr | |||
| 10/21/2007 | 2 | 10/06/2006 | |
| I have 2 jeep grand cherokee both have had to have dash completely pulled and blend doors replaced at a cost of $1100 and they both have only 50,000 miles. i was on a long trip threw the colorado mountains and passenger side would blow only cold air ,unable to clear windshields of fog. visibility/safety hazard. jeep knows they have this problem happens to all of there vehicles 99-04. they even have a tsb, but $1100.00 to fix? *tr | |||
| 09/15/2007 | 1 | 09/10/2007 | |
| Clicking noise under the dash on heater controls. *tr | |||
| 08/10/2006 | 3 | ||
| Wj blend door breakage - i am on my second door and it is still causing problems and blowing cold air - this is a very common problem and costs close to 1000 to fix. *jb | |||
| 12/23/2005 | 60000 | 1 | 12/15/2005 |
| No heat comng from vents on passenger side first and now driver side. *tr | |||
| 08/01/2006 | 32000 | 1 | 07/11/2006 |
| Visibility: defroster/defogger system:windshield:blower does your dashboard have a loud creaking sound coming from its underside when you turn on your ventilation? is there creaking from the dash seconds after shutting the engine off? are there strange numbers popping-up on your climate control display? does cold air blow from one side of the dash even when you have the heat turned on? your ventilation system may have failed, or, may be in the process of failing. all of the above questions have yes answers to them. this is a major safety hazard because without a ventilation system working (especially in the winter), the defroster does not work. in the event of cold weather, the driver is not able to defrost his window. this problem is too common in jeeps for there not to be a recall! *tr | |||
| 05/10/2007 | 62400 | 02/10/2006 | |
| Blend door failure. no heat on driver's side living in a very cold climate. $800-$1500 to fix for a vehicle that is only 3 years old. it should be a recall because of the fact it is a common problem with these jeeps. | |||
| 05/01/2007 | 40500 | 1 | 07/31/2003 |
| 2004 jeep grand cherokee overland: heat and a/c blower are in operative. mid case and blend door are defective. *ak | |||
| 03/26/2006 | 26666 | 1 | 09/28/2004 |
| 04 grand cherokee, funny noises after car shuts off coming from dash for as long as i can remember. the just last week the right side vents started blowing only cold air. i just found out it is a $1500/2 day repair and that it happens a lot - so to me if this is a failure they know about for several years then i should not have to fix this myself. it is obviously a lemon part and it should be recalled. *ak | |||
| 01/09/2007 | 54000 | 1 | |
| I have clod air blasting from the passenger side, even when the heat is on, and noises coming from the under side of the dash. the dealer told me it was the blend or door as soon as a i called and they even knew what it would cost to fix it. i asked if this was common since he seemed to know immediately they told me know, but when i went to the dealer to get fixed i overheard a conversation of another jeep owner with the same problem, i paid over $1200 to get this fixed. *jb | |||
| 11/20/2006 | 42000 | 1 | 02/10/2003 |
| Ac/heater wj 2004 grand cherokee blend doors. *jb | |||
| 12/02/2006 | 38000 | 15 | 08/11/2006 |
| Auto climate control system problems, blow cold air from one side and hot from the other visibility: defroster/defogger system:windshield:blower. *nm | |||
| 01/24/2007 | 58500 | 100 | 02/18/2004 |
| I own a 2004 jeep grand cherokee limited with 66,000 miles. in august 2006, the ac quit functioning when air temperatures exceeded 85f. after a recalibrating, everything seemed fine. but when the temperature dropped the passenger heat failed while the drivers side continued to function. the dealership replaced the blend air assembly per the tsb - at my expense. didn't fix the problem so they recalibrated the system again. worked for about 1 month. then no heat on the driver side while passenger side has heat from the top vent but not the lower. the right side blend doors have been replaced twice & system recalibrated 4 times- again at my expense. still no heat on drivers side or lower passenger side. keeping the windshield is problematic in poor weather conditions. service manager says he isn't getting any help from daimler chrysler. as temperatures have been below zero this is a serious safety hazard. *jb | |||
| 01/19/2007 | 50000 | 1 | 07/14/2003 |
| Failure of the hvac system in a 2004 jeep grand cherokee overland. system fails to operate correctly with the effect of the de-misting not clearing the screen and blowing hot and cold air simultaneously. *jb | |||
| 01/15/2007 | 61000 | 1 | 01/15/2007 |
| Hvac failure. *jb | |||
| 12/17/2006 | 40050 | 2 | 11/29/2006 |
| Entire climate control system died. includes heat and defrost system. we had a high of 38 degrees this weekend with snow and ice and was unable to defrost my windows while driving. *jb | |||
| 12/01/2006 | 1 | 12/02/2003 | |
| Blend door on a 2004 jeep grand cherokee. *jb | |||
| 10/15/2006 | 57200 | 3 | 01/07/2006 |
| Vehicle defroster/defogger blows cold air only. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 12/01/2004 | 12 | 12/01/2004 | |
| Heater blend door made noise from the day vehicle was purchased. it also failed several times during normal operation over the last 4 years. no longer making noise but now only passenger side heater/ac vent works. defrosting windows ineffective with defective blend door. *tr | |||
| 11/18/2007 | 48200 | 1 | |
| Passenger side only blows cold air. re-circulating feature doesn't work. this is on a 2004 jeep grand cherokee overland with dual climate controls. the blend door and recirc door is broken and i have heard of several cases of this happening to other owners. this affects all 1999-2004 cherokees with dual climate control and the deal gives estimates of 900-2500 to fix. *tr | |||
| 11/14/2007 | 72524 | 100 | 02/05/2005 |
| I only gwt heat on the drivers side and cold air on the passenger's side of my 2004 jeep grand cherokee. their is an on going problem with 1998-2004 jeeps where the ac blend door breaks. *tr | |||
| 09/29/2007 | 76543 | 1 | 10/21/2006 |
| Defroster not working properly. *tr | |||
| 01/03/2007 | 60000 | 45 | 11/12/2003 |
| Visibility- heat/cool erractic operation of auto temp control 2004 grand cherokee overland- in cold weather produces cold air on its own- in warm weather produces hot air on one side of vehicle and cold air on other side at identical temp settings. *tr | |||
| 03/14/2007 | 55000 | 1 | 08/29/2006 |
| Visibility:defroster/defoger heating system. my wife and i purchased our 2004 jeep grand cherokee in august of 06 with 38,000 miles on the odometer. while she had it in for a routine oil change she told the tech about noises in the dash and he responded with it supposed to sound like that. now 12,000 miles later the jeep has no heat at all and we need to pay $1,000 to fix something that is not covered under the extended warranty. we purchased this vehicle with the intension on keeping it for more than 100,000 miles. if we keep the jeep this long it looks like we'll have to have this fixed again if it breaks every 50,000 miles. i didn't see heat as an option on the window sticker. *tr | |||
| 04/21/2007 | 4235 | 1 | 03/12/2005 |
| Blend doors inoperable. resistor allows too much torque for the plastic blend door to handle. (as for the property damage yes or no question i checked yes because my jeep is my property and it is damaged!) also i can't remember exactly what date i purchased this grand cherokee? but, it was definitely march 2005. *jb | |||
| 10/01/2006 | 22000 | 20 | 10/01/2006 |
| When turn heat on cold air will come out. you will have to turn the head on and off so you can get heat to work. you should not have to do this to a 30.000 $ car!!!! this need to be fixed....this has happened a lots!!!! *jb | |||
| 08/01/2006 | 58000 | 210 | 04/17/2004 |
| 2004 jeep grand cherokee hvac system blend doors have failed, so that automatic climate control system fails to control temperature and blows very hot or cold air at inappropriate times. impossible to maintain constant temperature in the vehicle. *jb | |||
| 05/01/2006 | 10000 | 1 | 10/01/2004 |
| 2004 jeep grand cherokee - hvac system exhibits loud creaking/groaning sounds from dash. also system exhibits widely fluctuating temperatures. the system is the electronic dual-zone climate control. dealers explanation everything is fine, they all do that. *jb | |||
| 12/10/2006 | 1 | ||
| The heater in my vehicle is no longer providing heat in order to keep windshield frost free causing poor visibility. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 01/01/2008 | 47000 | 1 | |
| Heater and air conditioner does not function properly. may blow heat on one side and cool air on the other side when the a/c is on. | |||
| 08/10/2007 | 62000 | 1 | |
| 2004 jeep grand cherokee overland blend door breakage/failure cold air blowing in when heat is on *mainly one sided issue* have not fixed yet but will be in the future. *tr | |||
| 01/01/2008 | 38000 | 5 | 10/01/2007 |
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that the driver's side heated seat burned her and left two burn marks through the leather seats. she noticed the defect when hot spots began to come through the seat. she has unknowingly been burned five times. the manufacturer has not offered any assistance. the dealer stated that there was no recall for her vin number; however, there is a nhtsa campaign id number 06v197000 (seats:front assembly:seat heater/cooler). the failure and current mileages were 38,000. updated 02-19-08 *bf the consumer stated at the same time there was a complete failure of the heating system including the defroster. causing hazardous driving conditions. updated 02/19/08 *tr | |||
| 01/01/2008 | 40 | ||
| Heater on 2004 jeep grand cherokee will not blow hot air. temperature running about 210 (normal). intermittent periods of operation while driving. air conditioner works fine. blower on ac side fine. *tr | |||
| 10/01/2007 | 49000 | 1 | 04/03/2003 |
| 2004 jeep grand cherokee dual zone passenger side heat did not work at the onset of cold weather. dealer stated the blend air door was broke. however to fix the broken part the entire dash assembly along with heater coil and ac coil had to be removed. the cost of the part was minimal compared to the labor expense to replace the part. *tr | |||
| 11/20/2007 | 1 | ||
| After owning the car for a year the passenger's side heat doesn't work at all. we took it in to get it diagnosed. they told us it was the blend door and they estimated $500 plus. the mechanic said this wasn't the first time he'd seen this, that's how he was so easily able to diagnose it as a blend door problem. *tr | |||
| 12/23/2005 | 60000 | 1 | 12/15/2005 |
| No heat comng from vents on passenger side first and now driver side. *tr | |||
| 04/05/2007 | 29500 | 1 | 06/15/2004 |
| Windshield visibility frequently reduced due to failure of heater/cooling system, vehicle has no heat for defroster (or occupants). i took the car to the dealer, described the problem and was immediately told this was a known problem in the jeep line with the blend door mechanism and would cost $1,200 to repair. note: this was based solely on a description, no mechanic was required to look at the car; this issue is that well known to the dealership. further, a diagnostic would require removal of the dash, costing $200-500 just to check/confirm. i reported the problem at 29,500 miles (of a 30,000 warranty) but was told i was beyond the warranty date. no corrective action or accomodation was offered. *tr | |||
| 01/24/2007 | 1 | 11/11/2006 | |
| Passenger side heat quit working. this is a dual climate control vehicle. passenger side only blows cold air. *ak | |||
| 10/01/2006 | 22000 | 20 | 10/01/2006 |
| When turn heat on cold air will come out. you will have to turn the head on and off so you can get heat to work. you should not have to do this to a 30.000 $ car!!!! this need to be fixed....this has happened a lots!!!! *jb | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 03/09/2008 | 48000 | 2 | 11/23/2007 |
| This is the second time that we have had a problem with windows falling down while driving down the road. the first time the dealership did split the cost of 500.00 with us but not the latest. this seems to be and ongoing problem with this part that is made of plastic. i wish i had known about all the problems with the windows before buying this jeep. *tr | |||
| 02/28/2007 | 55000 | 1 | 12/12/2004 |
| Rear passenger (electric) window fell down and would not go back up. i purchased an extended warranty when i purchased the vehicle (70k) with a $100 dollar deductible. i took the vehicle in to have the problem fixed and was charged a $98 fee to look at the problem. i was called the next day and informed that i would have to pay another $98 to further diagnose the problem. when i told the dealership i would not pay anymore money because of my warranty, they disconnected the switch and rolled the window up instead. this problem remains unresolved. *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 01/29/2010 | 30000 | 1 | |
| 2004 jeep grand cherokee ltd overland window on front passenger side, suddenly fell down into door. (they are electric windows.) away from home and female, inclement weather, and unable to lock car to secure while doing business in an area that was not very safe. sits on plastic track and napa said it is a known occurrence, replaced with metal track. two months later the same thing happened to the drivers window, parked for event came out that window is half way down. had guest traveling with me 30 had to drive 30 miles at night on freeway, inclement weather with window down. just waiting for the back windows to fall into door, will replace when i can afford to. this is definately a manufactures defect.*tr | |||
| 01/01/2010 | 91000 | 1 | |
| Defect with motor and regulators in windows. *tr | |||
| 04/19/2009 | 239 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. ever since the vehicle was purchased, the contact has experienced several failures with the windows. when proceeding to roll down the front passenger side window, it drops down into the door jam. the vehicle was taken to the dealer and they determined that the regulator assembly failed. the window was repaired at the cost of $450. while driving 25 mph, the rear driver's side window also dropped down into the door jam. the vehicle was taken to the dealer and they determined that the regulator assembly failed again. the window was repaired at the cost of $106.50. one year later, while driving 65 mph, the driver's side window dropped down into the door jam. the vehicle was taken to the dealer and is in the process of being repaired. in addition, when the contact opened the sunroof, she was unable to close it back. the vehicle was taken to the dealer and they stated that the motor failed. the vehicle was repaired. the contact is in the process of notifying the manufacturer. the failure mileage was 239 and current mileage was 20,230. | |||
| 12/20/2008 | 1 | ||
| I bought my 2004 jeep grand cherokee in 2006 (2nd owner) since then i have replaced the driver's side front window regulator ($400) and now the passenger front needs to be replaced...i have a rubber scraper stuck in it to keep the glass up until a recall is made. *tr | |||
| 06/03/2008 | 50000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. within the past two years, all four window regulators were replaced. during the first instances, the front passenger side window continued to roll down on its own. when the rear driver's side window began exhibiting the same failure, the contact had the window sealed to prevent it from opening. on each occasion, the window gradually lowered and would not stop. the current mileage was 79,253 and failure mileage was 50,000. | |||
| 12/30/2005 | 8 | 01/05/2005 | |
| 2004 jeep grand cherokee with heated seat issue. consumer states that the vehicle has been taken to the dealer several times for the heated seat problem. she also states that there is a wire or rod poking through the driver seat. *kb the consumer also stated the transmission failed, there was a problem with the power steering, the blend doors in the heating system, the passenger side window fell down in to the door panel, and the hood struts failed. the consumer stated the heated seat issue had been recalled. the engine light illuminated and it was determined that the oxygen sensor needed to be replaced. *jb | |||
| 02/27/2008 | 40000 | 3 | 11/01/2005 |
| I have had 3 window regulators break in my 2004 jeep cherokee. the regulator itself is a faulty product, made of cheap plastic instead of something that is built to last with metal. daimler-chrysler took a major shortcut to save a few bucks and now jeep owners are paying for it. each window regulator costs about 277 dollars from a jeep dealership, and they charge $500 for parts and labor to fix 1 (one) regulator. i've had 3 fail and replaced, so i've paid $1500 on a 4 year old american vehicle...on the windows!! this is ridiculous and this product should be recalled, and jeep owners should be reimbursed for all expenses, or have all 4 window regulators replaced free of charge. *tr | |||
| 12/10/2007 | 45000 | 2 | |
| Both 2004 jeep cherokee special editions were purchased the same day at the same dealer, both in the past 6 months have need the window regulator replaced on the front passenger side. *tr | |||
| 12/04/2007 | 30500 | 1 | 07/22/2003 |
| While driving at 55 mph on interstate 45n, we heard a loud pop, almost like a tire exploding. the driver side window collapsed inside the door, the noise and change in the environment caused the driver, my spouse, to snap her head in the direction of the wind and noise. she has pain in her neck from turning so quickly. realizing we were not being hit by another vehicle, she looked back to the road ahead where her attention should have been, only to realize she had seconds to avoid running off the road. when we pulled over to inspect what was happening, our little dog jumped out the window onto interstate 45. thank god we were able to get her to safety before the day got worse. we called our local dealer whom we paid a considerable amount of cash for the 2004 jeep cherokee special edition, they advised us it would cost $75 to diagnose the problem, most likely the windows regulator, $250 dollars for the part and $150 for the regulator. i asked about the vehicles warranty and was advised it was only 3 years. not sure what a window regulator was, i searched the internet, to learn that thousands of jeep owners have had this issue during the first few years of ownership. it appears there is a serious issue with these window regulators and the issue is being ignored by the manufacturer. this is an extremely dangerous condition and we are fortunate it did not result in a major incident. the design and/or mechanisms need to change to improve the safety of those navigating in a chrysler jeep product. bi shared my concerns with the service manager at the dealership i bought the suv. i was treated with respect when i was buying, but now my concerns fall on deaf ears. this won?t help me, but i hope it prevents someone from a similar experience. i will sell the vehicle at a reduced price, my spouse is afraid to drive it. she fears it happening again spontaneously and on all four windows. *tr | |||
| 11/25/2007 | 55000 | 2 | 10/15/2003 |
| 2004 jeep grand cherokee-drivers side window regulator broken in september. it cost $260 to replace. yesterday (november 25th), passenger side window fell. will cost a couple hundred more to replace the second window. *tr | |||
| 06/10/2007 | 75803 | 1 | |
| Rolling down the driver's side window in 90 degree temperature, i heard a large thump. window would not roll back up. window regulator busted. replaced window regulator. *jb | |||
| 07/11/2007 | 35470 | 2 | 08/24/2003 |
| On 7-11-07 passenger side front window rolled down and would not roll up. dealer advised it was a window regulator failure. cost $389 to fix. on 9-25-07 driver side front window rolled down and would not roll up. dealer advised it was again a window regulator failure. cost $384 to fix. dealership very cooperative and explained problem was no uncommon for the vehicle and stated this has happened to many persons owning the same vehicle. advised another vehicle same year was in the shop at the same time with the same repair. *jb | |||
| 09/15/2007 | 58000 | 3 | 03/08/2004 |
| I bought a new 2004 jeep grand cherokee from hoover chrysler/jeep in summerville sc. while still on warranty the drivers side automatic window failed to the down position due to a defective regulator. this occurrence happened in our second year of ownership and was repaired by the dealership. the same failure occurred again to the drivers side rear window on 4/4/07 and again to the passengers front window on 9/15/07. all of these failures were attributed to a common regulator neither the local dealership nor chrysler corp. has issued any recall or admitted any capability for this obviously defective part. *jb | |||
| 08/27/2007 | 62000 | 1 | 07/15/2003 |
| Passenger side window regulator broke - this type of part should not break on a 2004 vehicle. as i read online there are many many complaints about this problem. apperently there are so many problems with this part, my local auto-zone store could not even order the part from their supplier. jeep dealers want in excess of $400 dollars for parts and labor to fix this. major incoveince considering my vehichle cannot be used now for at least a week and i will need to take a limo to and from the airport at an expense of $270 roundtrip until the part gets delivered. this simply is not a part that should fail especially in a car that is only 3.5 years old - | |||
| 08/27/2007 | 1 | 08/12/2005 | |
| I have a 2004 jeep cherokee, my drivers side window made a bang noise (sounded like someone hit the door with a bat) and the window slid down into the door! it scared me! i took in the next day to get it fixed....$400!! and the man told me he's had several of these come in and he's had to replace. i think jeep should recall them and fix them. i've looked out online and there are several complaints about the plastic parts in the door that work the window. *jb | |||
| 06/07/2007 | 88000 | 3 | 09/22/2003 |
| I had to replace a window regulator on the 2004 jeep grand cheerokee. this was the third time, all different windows. *ak | |||
| 04/28/2007 | 42000 | 2 | |
| The 2004 jeep cherokee with 42,000 miles on it had window regulators on both front doors malfunctioned on separate occasions. one regulator was covered under warranty and replaced by the dealership. i paid another party to replace the other regulator. this could have resulted in an unsafe situation due to no control over the window units. on one event it was raining ,and on the other event, the car was parked in a public parking lot.*ak | |||
| 02/28/2007 | 55000 | 1 | 12/12/2004 |
| Rear passenger (electric) window fell down and would not go back up. i purchased an extended warranty when i purchased the vehicle (70k) with a $100 dollar deductible. i took the vehicle in to have the problem fixed and was charged a $98 fee to look at the problem. i was called the next day and informed that i would have to pay another $98 to further diagnose the problem. when i told the dealership i would not pay anymore money because of my warranty, they disconnected the switch and rolled the window up instead. this problem remains unresolved. *tr | |||
| 03/02/2007 | 49871 | 2 | 05/28/2003 |
| In june of 2006, my front passenger window fell down. i took it to the dealership to be replaced and was told it was the regulator. i had to pay $200 out of pocket. the same exact thing happened to my left passenger window in march of 2007. this time it cost me over $400. daimler chrysler has not been cooperative. obviously this is a jeep defect as the same thing has happened to both windows, both of which i rarely use. *jb | |||
| 12/10/2005 | 3 | ||
| The first time the driver side window fell into my door and it cost $200 to fix it, the second time the passenger side window fell into the door i contacted jeep and they paid half but because of labor cost i still paid $200, the third time was the back driver side window and now jeep refuses to pay. *jb | |||
| 09/20/2006 | 80320 | 2 | |
| While driving, my rear right passenger side window assembly failed allowing window to slide all of the way down. the sudden noise startled me and nearly caused me to crash. this is the second time that this has occurred but the 1st time it happened to the front passenger side window. the dealer ship has charged me over $500 each time they replace the part. i reported this to daimler-chrysler and they told me the were documenting my concern. i am scared to drive this vehicle. please warn others. *nm | |||
| 08/05/2006 | 54984 | 1 | 10/01/2003 |
| I returned to my car to find that the passenger window dropped down into the door. the car was taken to the dealership. dealership staff indicated that this is common in the 2004 jeeps. the cost to repair this is $480.00. *nm | |||
| 08/01/2006 | 94543 | 1 | 01/27/2006 |
| While setting in 2004 grand cherokee limited, with driver window half down, i started to put up, when pop. like a rock hit it. then it fell into the door. getting estimate now in the range of $400.00. that day it was 100 degrees. this next week will see temp the same with thunderstorms popping up. *nm | |||
| 07/01/2005 | 3 | ||
| 2004 jeep grand cherokee lost all electrical power inside vehicle on multiple occasions. *kb the consumer was told the problem was a faulty bcm. however, the same problem recurred one month later. in oct 2005, the consumer experienced unwanted acceleration while he was pulling into the garage and hit another vehicle. the consumer stated the check engine light would occasionally come on and then go of. then the rear hatch light would come on, the tire pressure light and the security system stopped working. the dealer then found a broken ground wire in the engine harness. the windows were inoperative.*jb | |||
| 09/28/2005 | 41993 | 2 | 09/01/2003 |
| 2004 jeep grand cherokee laredo, about 3 months ago, while putting the passenger front window up, it just fell into the door. today, the same exact thing happened to the driver side front window. see this issue over and over again on multiple forum/message boards. is anyone going to do anything about this? *nm | |||
| 09/10/2005 | 38155 | 1 | 01/01/2004 |
| I have a 2004 jeep grand cherokee with 38,000 miles. the other day i was rolling up the driver side window when i heard a pop and noticed that the window was sinking into the door. turns out it was the window regulator. this seems to be a very common problem as you can find all sorts of mention of it in the forums online. 320 - 390.00 to fix as well. *jb | |||
| 07/25/2005 | 54350 | 2 | 03/15/2005 |
| I own a 2004 jeepgrand cherokee laredo, on july 13 aprox my window on the drivers side fell down and the window regulator had to be replaced at cost of $391. again on aprox july 22 the front passenger window fell down-same thing the regulator had to be replaced, again $391. i have the 2nd broken regulator. this caused the car to be open to 100+degree heat and vandalis as there was no way to secure it with out a window.i wrote to jeep manufacturer to no avail. | |||
| 09/17/2004 | 600 | 1 | |
| Bought a 04 jeep grand cherokee laredo 2 weeks ago. when driving down the highway with both back windows down, a loud noise occurs sounding like a flat tire. if you crack a front window the noise goes away. i called the 800 number in the warranty book and they said it's a design flaw.*ak | |||
| 07/26/2004 | 46019 | 2 | 07/10/2003 |
| Front power windows falling down. *ak | |||
| 05/11/2004 | 01/09/2004 | ||
| My wife and i own two jeep grand cherokees, a '99 the an '04. in 1999, jeep changed the design of their grand cherokees and one design change poses a safety risk to passengers in the back seats, especially young children. models produced starting in 1999 allow for the windows in the back seats to roll down, leaving a gap between the window and the frame on that part of the window closest to the rear seat passenger. the 1998 jeep allowed for the window to be rolled down and the gap between the window and the frame was at the front of the window, furthest from the passenger. on several occassions we have rolled down the windows and my children (ages 2 and 4) , attracted by having the wind hit their hand, have stuck their fingers between this gap area. when the windows are rolled up, their fingers get crushed between the window and the frame. i have previously contacted jeep about this problem and they were only concerned about was whether my children's fingers were broken. their solution, use the window locks on the driver's console. however, that does not solve the problem. i can only guarantee their hands are not in the windows by turning around and continuing to look as i roll the windows up. this is distracting and not a safe course of action. but this was their recommendation. my wife and i did not pay tens of thousands of dollars for vehicles that cause pain to our children. whether they have broken their fingers is irrelevent and really shows a lack of responsibility by jeep. i spoke to representatives of jeep and they are well aware of this problem. from our conversation, only if my chidren suffered broker fingers would they compensate us and/or correct the problem. apparently, no broken bones means its not their problem. i would think a company would rather be proactive and not reactive. (the date below is when the latest incident occured but this has occured multiple times.) | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 10/03/2007 | 25000 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. the contact stated that one month after she purchased the vehicle, she noticed that the driver side exterior mirror would become cloudy. she activated the heated mirror to clear it up, which worked temporarily. however, over the last few months, the frame around the inside of the mirror fractured and caused the mirror to cloud completely over to the point of zero visibility. both the dealer and manufacturer were notified. the vehicle is not under warranty; therefore, they would not repair the vehicle for free. the failure mileage was 25,000 and current mileage was 43,000. | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 04/19/2009 | 239 | ||
| Tl*the contact owns a 2004 jeep grand cherokee. ever since the vehicle was purchased, the contact has experienced several failures with the windows. when proceeding to roll down the front passenger side window, it drops down into the door jam. the vehicle was taken to the dealer and they determined that the regulator assembly failed. the window was repaired at the cost of $450. while driving 25 mph, the rear driver's side window also dropped down into the door jam. the vehicle was taken to the dealer and they determined that the regulator assembly failed again. the window was repaired at the cost of $106.50. one year later, while driving 65 mph, the driver's side window dropped down into the door jam. the vehicle was taken to the dealer and is in the process of being repaired. in addition, when the contact opened the sunroof, she was unable to close it back. the vehicle was taken to the dealer and they stated that the motor failed. the vehicle was repaired. the contact is in the process of notifying the manufacturer. the failure mileage was 239 and current mileage was 20,230. | |||
| 08/07/2005 | 30000 | 1 | 03/22/2004 |
| We were driving our 2004 jeep grand cherokee limited down an open highway (no trees, no cars around, etc.) at about 65 mph, and the sunroof exploded. it sounded like a gunshot, extremely loud. fortunately, we did not have the interior roof open, and the glass that shattered did not get inside the vehicle. we explained the situation to the jeep dealership, and they said the repair of our sunroof would not be covered under the warranty since they had never heard of this happening before. we noticed on the nhtsa web site (via another complaint) that this had happened before to someone else, and the scenario is almost exactly the same -- same vehicle, same year. the other complaint shown on this site was logged february 2005.*jb | |||
| 02/05/2005 | 21201 | 1 | 10/20/2003 |
| While driving a 2004 jeep grand cherokee on i495n going about 65 mph with the sun roof fully closed, the sun roof glass exploded, showering glass throughout the car. initially i thought someone threw a rock and struck the window, but we were not near an overpass, nor were trucks or other cars closs enough to toss a rock up in order to hit the moonroof glass. a rock was not found in the car upon inspection. the local jeep dealer said that it must have been a rock that hit the window and therefore would not be covered under the warranty. i think the window just failed from either stress or from a manufacturing defect...but how do i prove it?*ak | |||
| 10/01/2003 | 1500 | 1 | |
| While driving 55 mph the closed sun roof exploded without warning. dealer repaired the problem but could not explain the cause of the problem to the consumer.*ak | |||
| VISIBILITY - WINDSHIELD | |||
| 01/01/1901 | 1718 | 2 | |
| Consumer complained about a leak in the frame of the windshield. vehicle was taken to the dealer, who repaired the problem. however, after 1 night in the rain problem recurred. *ak the dealer then replaced a piece of molding on the driver's door. the consumer stated that he was going to wait until the next hard rain to see if the vehicle is truly fixed. *nm | |||
| VISIBILITY/WIPER | |||
| 12/20/2012 | 74000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee. the contact stated that the interior lights failed to shut off automatically after entering the vehicle. the contact also stated that the window control module failed to open/close the windows and the door locks failed to function. the vehicle was not taken to a mechanic. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was 74,000. mh | |||
| 11/10/2012 | 62050 | 1 | |
| Dual climate control blend doors have broken, a defect in design that affects all 1999-2004 jeep grand cherokee limited models. there is no hot air available to the passenger side of the cabin, and the passenger climate adjustment is inoperative. *tr | |||
| 11/10/2012 | 62050 | ||
| Dual climate control blend doors have broken, a defect in design that affects all 1999-2004 jeep grand cherokee limited models. there is no hot air available to the passenger side of the cabin, and the passenger climate adjustment is inoperative. | |||
| 10/15/2007 | 52000 | ||
| Tl* the contact owns a 2004 jeep grand cherokee laredo. the contact stated that while entering the vehicle, she closed the front driver's door when the window fell inside the door panel. the vehicle was driven to a private mechanic where it was confirmed that the window regulator had failed. the vehicle was repaired. the manufacturer was contacted. the failure mileage was 52,000 and the current mileage was 99,000. | |||
| 10/15/2007 | 52000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee laredo. the contact stated that while entering the vehicle, she closed the front driver's door when the window fell inside the door panel. the vehicle was driven to a private mechanic where it was confirmed that the window regulator had failed. the vehicle was repaired. the manufacturer was contacted. the failure mileage was 52,000 and the current mileage was 99,000. kmj | |||
| 10/15/2007 | 52000 | ||
| Tl- the contact owns a 2004 jeep grand cherokee laredo. the contact stated while entering the vehicle she closed the driver side door and the window fell in. the vehicle was driven to a private mechanic where it was confirmed that the window regulator had failed. the vehicle has been repaired. the manufacturer has been contacted. the failure mileage was 52,000 and the current mileage was 99,000. mh | |||