Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| DIGITAL INSTRUMENT PANEL | |||
| 03/06/2010 | 49480 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) while driving my 2005 jeep grand cherokee to work saturday march 6 i notice that the lights on the instrument panel would blink every once in the while, i was driving on the garden state parkway in new jersey @65 miles hour,it was a very scare experience since i did not known if the engine would cut out and i would loose steering and breaking , and after all the toyota problems i was almost in panic. please let me known if there is any other complains like mine , since there is no recalls for this kind of a problem on your web site. [xxx] *tr | |||
| 09/06/2007 | 20000 | 6 | 06/27/2005 |
| I bought the jeep cherokee laredo in june 2005 and i have experienced several events with the instrument panel lighting system and gauges. the panel goes on and off until the engine and / or air conditions shut off. at one point the battery needed to be replaced. it has been very stressful having this condition occurring while driving or at a traffic light. both dealer and chrysler have improvised some repairs (6 times) that had not resolved the problem. i have decided to file legal action against the dealer and chrysler after seeing in the nhtsa complaint database that this is a widespread and systemic problem with this model. if you want to join the effort to pursue actions using the lemon or any applicable law request a complaint research of this complaint record to have access to my phone and e-mail address. having a joint effort will result in louder and more effective results to defend our rights as consumers. *tr | |||
| 05/13/2006 | 500 | 20 | 02/09/2005 |
| Dt*: the contact stated while driving 35 mph through an intersection on normal road conditions, the engine stalled and could not be restarted. there were no warning lights prior to the incident. the vehicle was towed to the dealership, who diagnosed a fuel pump and fuel injection pump failure, both were replaced. after this incident, the vehicle presented transmission problems. the contact noticed a loss of power while driving 65 mph on a highway. intermittently, the transmission made noise when shifted to second gear. the vehicle had been taken to the dealership 20 times, however no error codes identified the defect. in one of the incidents, the yellow malfunction light illuminated and the dealership identified the defect as the computer control module and the driver shaft, both were replaced, however the transmission problem persisted. the dealership determined the vehicle could not be repaired. the manufacturer was contacted who recommended to take the vehicle to a different dealership. *ak the vehicle was not downshifting when going up hills and it would get stuck in second or third gear. the a/c and blower motor were inoperative, the dealer could not duplicate the consumers concern. the key became stuck in the ignition. all the dashboard lights were flashing, the cd player was broke. the brakes and rotors vibrated. the starter was replaced. the driveshaft and heater were replaced. the seats would not move back. the seat belts did not retract as they should. updated 01/17/07. *jb updated | |||
| 11/05/2006 | 1 | 11/01/2005 | |
| Dt*: the contact stated while driving various speeds, the dashboard lights illuminated. the vehicle was driven to the dealer who replaced an o-ring.*ak | |||
| 11/20/2006 | 29980 | 2 | 10/29/2005 |
| Dt*: the contact stated while driving 35 mph, all the warning lights on the instrument panel illuminated intermittently. this was accompanied by all the gauges ceasing to function with a clicking noise coming from the dashboard panel. the vehicle was taken to a service dealer, where it was determined that moisture had collected in the junction box. the junction box was replaced, but the problems persisted. | |||
| 10/03/2006 | 20800 | 4 | 10/22/2004 |
| 2005 jeep grand cherokee - ~21,000 miles on vehicle. the instrument cluster/gauges will randomly all light up at once, then go off one at a time as i am driving on the road. the speedometer, at the same time will go to 0 then will seem to 'reboot' and go back to the correct speed. again, all of this will happen randomly as i travel on the highways. i have taken this vehicle in 3 times to the westgate chrysler jeep dealership in raleigh, nc, and it has still not been corrected!! on the first trip, they just flashed the computer and sent me on my way. on the second trip there, the flashing happened to the technician so they replaced the junction box and said that should do it...but the problem still occurs. on the 3rd trip, they just hooked up the computer and said everything was fine. they called the chrysler technical service and they told them to just wait until it happens again...then bring it in?? it happens at random times, so it's difficult to 'just bring it in'. my jeep has become unsafe to drive at this point! when the instrument cluster goes blank while i'm driving, it becomes a hazard to me and my family. i have contacted chrysler, but i have only received an automated reply. they are not helping me with this serious issue. i've searched the internet with people who have had similar problems, and the solutions range from bad fuses, to corrosion in the connectors, relays, etc. i don't want to take this in to westgate as they appear useless and don't want to do any detective work. please help me remedy this serious electrical issue. *jb | |||
| 09/28/2006 | 29900 | 3 | 11/19/2004 |
| Dt*: the contact stated the illumination of the instrument panel flickered and failed on three separate occasions. the service brake warning light illuminated each time. on two of those occasions, the brake pedal went mushy, but began operating after the brake pedal was pumped several times. the headlights failed to illuminate on the last occasion while traveling 45 mph. the vehicle was returned to the service dealer three different times for service, but the problems continued. the manufacturer sent an engineer to inspect the vehicle. | |||