Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 03/24/2005 | 1 | ||
| I have a 2005 jeep grand cherokee with cloth seats. i don't know what the material is made of, and really don't care. water will stain the cloth immediately and is unable to be cleaned. i have tried everything, however all cleaners have water in them. maybe i could take it to the dry cleaners. i think chrysler should go to the cleaners!!! *tr | |||
| 11/03/2008 | 160000 | ||
| Tl*the contact owns a 2005 jeep grand cherokee. while driving approximately 35 mph on normal conditions, the front driver's side seat support bracket failed unexpectedly. the driver's seat wobbled and moved slightly backwards. the failure occurred without warning. the contact is in the process of taking the vehicle to an authorized dealer for repair. currently, the vehicle is able to be driven. he stated that the failure was related to a manufacturer design flaw. the contact was concerned of the safety risk involved. the vin was unknown. the failure and current mileages were 160,000. | |||
| 05/01/2005 | 300 | 4 | 03/21/2005 |
| Upholstery fabric is highly susceptible to staining!!! it does not clean when shampooed. even rain drops stain the fabric. i have shampooed and even had the fabric scotch-guarded on 4 separate occasions, yet it still stains, even by rain drops. i have complained to the dealers service department but to no avail. i won't purchase another jeep due to this frustration. i take pride in keeping my vehicle clean and like new. i am very embarrassed to have passengers ride in my jeep. it gives them a bad impression of me as well as chrysler! i really regret purchasing this jeep. *tr | |||
| 11/01/2006 | 10000 | 1000 | 11/01/2005 |
| Upholstery fabric is highly susceptible to staining!!! it does not clean when shampooed. stains remain & actually become worse with cleaning. even rain drops stain the fabric. this is absolutely unacceptable!!! i can see why chrysler introduced yes fabric in 2007. i wish i had it. the only solution is re-upholstery. i have considered having leather installed but decided it was too costly. had i known the upholstery would stain so easily i would not have bought cloth interior!!!!!! *jb | |||
| 11/22/2006 | 1 | 11/27/2004 | |
| 2005 jeep grand cherokee does not allow toddler car seats to be installed properly in the back seat due to permanent and non adjustable headrests. received letter from certified nhtsa safety instructor stating this to be true. *jb | |||
| 05/13/2006 | 500 | 20 | 02/09/2005 |
| Dt*: the contact stated while driving 35 mph through an intersection on normal road conditions, the engine stalled and could not be restarted. there were no warning lights prior to the incident. the vehicle was towed to the dealership, who diagnosed a fuel pump and fuel injection pump failure, both were replaced. after this incident, the vehicle presented transmission problems. the contact noticed a loss of power while driving 65 mph on a highway. intermittently, the transmission made noise when shifted to second gear. the vehicle had been taken to the dealership 20 times, however no error codes identified the defect. in one of the incidents, the yellow malfunction light illuminated and the dealership identified the defect as the computer control module and the driver shaft, both were replaced, however the transmission problem persisted. the dealership determined the vehicle could not be repaired. the manufacturer was contacted who recommended to take the vehicle to a different dealership. *ak the vehicle was not downshifting when going up hills and it would get stuck in second or third gear. the a/c and blower motor were inoperative, the dealer could not duplicate the consumers concern. the key became stuck in the ignition. all the dashboard lights were flashing, the cd player was broke. the brakes and rotors vibrated. the starter was replaced. the driveshaft and heater were replaced. the seats would not move back. the seat belts did not retract as they should. updated 01/17/07. *jb updated | |||
| 06/13/2006 | 11356 | 3 | 08/30/2005 |
| Dt*: the contact stated while changing the gear from drive to reverse there was a clicking noise. this occurred intermittently. while attempting to apply pressure to the accelerator pedal the engine made a roaring noise and the vehicle failed to pick up speed. the dealership rebuilt the transmission, however no other repairs have been made. the manufacturer has been alerted. updated 6/27/2006 - the vehicle battery would not hold a charge. the headliner had to be replaced because it was unraveling.. the sunroof motor had to be replaced. the transmission was rebuilt on 2-27-06 with on 90000 miles. the memory seat did not move back at times when the key was removed from the ignition. the tire pressure monitoring system was inoperative. the power steering pump was binding and had to be replaced. the air bag light illuminated on the dash. the rear windshield wipers were not flush with the windshield. *nm | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 08/12/2005 | 7500 | 1 | 03/24/2005 |
| I attempted to install a car seat for a 3 year old child in the back seat of my 2005 grand cherokee. however, the head rest interfered with proper installation of the car seat. the head rest would not allow the seat to be tightly mounted to the back seat of the car, but rather held the child seat out by about 2-3 inches. this prevented the seat from being safely installed. it is very difficult to remove the head rest from this vehicle. i had to take it to the dealer to get this done. but when the head rest is removed, there are two prongs that protrude out, making the situation even more dangerous. i called chrysler to get advice on what to do. they said go to the dealer, but the dealer could not solve the problem either. i then called chrysler again, and they insisted this is not a problem. but it is! daimler- chrylser needs to address this problem. it is a design flow. at the very least they should provide a list of infant car seats that can be properly installed -- if any such seats exist. *jb | |||
| 07/13/2005 | 1 | 03/01/2005 | |
| Dt: consumer stated his vehicle was designed so that the driver and passenger rear seats have head rests that make it impossible to properly install a forward facing car seat in the rear seat. the head rests strike the top of the car seat so that the consumer can not put the car seat flush against the back seat. the only place the car seat will properly fit is in the middle of the rear seat. the consumer stated that two car seats can't be in the back seat. consumer contacted the manufacturer and they referred him to a dealer that is licensed to install car seats. the dealer told the consumer that this was a problem, the dealer had already informed the manufacturer of the problem. manufacturer says that they have fixed problem for 2006 year model by replacing the headrests, but they can not do anything to retrofit 2005 year models. the consumer says that the only solution is to buy a much smaller and not as safe car seat. *jb | |||
| 05/28/2005 | 300 | 0 | 05/19/2005 |
| Head restraint on my new jeep grand cherokee limited (2005) tilts forward a few inches (compared with my previous 2002 laredo). there is no adjustment to pull the head restraint back, only an up and down option. the head restraint is pushing my head forward instead of it being straight with my body as i drive the vehicle. this turtles the head and causes headaches. the manufacturer and jeep dealer have not provided a remedy or refund thus far. | |||
| SEATS - FRONT ASSEMBLY - RECLINER | |||
| 05/28/2005 | 300 | 0 | 05/19/2005 |
| Head restraint on my new jeep grand cherokee limited (2005) tilts forward a few inches (compared with my previous 2002 laredo). there is no adjustment to pull the head restraint back, only an up and down option. the head restraint is pushing my head forward instead of it being straight with my body as i drive the vehicle. this turtles the head and causes headaches. the manufacturer and jeep dealer have not provided a remedy or refund thus far. | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 04/17/2007 | 60000 | 1 | |
| Tl*the contact owns a 2005 jeep grand cherokee. the contact stated the driver's seat started smoking while driving. the seat became engulfed in flames. the driver put the fire out with a fire extinguisher. there were no injuries. the vehicle was drivable. it was unknown whether there were seat warmers in the vehicle. the current and failure mileage were 60,000. *ak | |||
| 04/26/2005 | |||
| I am a paraplegic and was a passenger in a 2005 grand cherokee with heated seats. it was a cool day and i turned on the seats. the heated seats burned both cheeks of my butt. i am confined to a bed until the burns heal. | |||
| SEATS - MID/REAR ASSEMBLY | |||
| 06/15/2007 | 14000 | 1 | 08/28/2005 |
| I leased a 2005 jeep grand cherokee from a local dealership in wilmington, de. i recently experienced a significant problem with the rear seats and their ability, or lack thereof, to accommodate a child's car seat. as my daughter continues to grow we have changed her car seat to the forward facing position and it is currently located in the center of the back seat. as she continues to grow it is becoming difficult to place her in the child car seat located in the center of the back seat. thus, we attempted, unsuccessfully, to move her car seat from the center position to the right rear seat position. however, due to the shape of the vehicles seat and inability to remove the head rest, we were unable to safely secure her car seat in the right rear seat position. we have since tried to install two other child seats and neither worked. thereafter, we made arrangements to have someone from christiana hospital who is certified by the nhtsa install the seat and she too was unable to do so as a result of the vehicle's seat design and headrest. we have raised this issue with the dealership and daimler chrysler but they simply tell us to consult our owner's manual and seatcheck.org. however, i have read the owner's manual several times and it states that a child's seat can be installed in any of the rear seat positions. moreover, the representative from the hospital that attempted to install the seat is one of the individuals you are directed to from the www.seatcheck.org website. thus, i have no where else to turn so i thought the most prudent thing to do would be file a complaint with the nhtsa. *jb | |||
| 11/22/2006 | 1 | 11/27/2004 | |
| 2005 jeep grand cherokee does not allow toddler car seats to be installed properly in the back seat due to permanent and non adjustable headrests. received letter from certified nhtsa safety instructor stating this to be true. *jb | |||
| 02/03/2006 | 20000 | 1 | |
| Dt*: the contact stated the rear head rest did not pull down to allow a child seat to be secured in the seat safely. because of the head rest the child seat was pushed forward. the dealership and manufacturer determined the head rest is designed in that manor and it is a problem in that type of vehicles. | |||
| 12/07/2005 | 1 | 11/29/2005 | |
| 2005 jeep grand cherokee does not allow for proper & safe child seat installation!! the back seat head rest tilt forward impeding the ability for car seats to lay flush against seat. removal of head rest (which was the only option from jeep) leave 2 large metal bars that children can receive serious injury from in just entering their seats on their own! there is no safe option for child car seat/boosters. this is a serious safety issue that needs to be addressed! this was also not mentioned to us until we brought it to the attention of the jeep dealership in which their reply was they were aware of the issue and nothing could be done. *jb | |||