Consumer Complaints


Fail datemilesoccurencesPurchase date
SERVICE BRAKES, AIR - DISC - ROTOR
04/05/2005185631
 I read in the news today that the nhtsa is investigating the brakes on a number of gm products. i wish that you had included jeep grand cherokee brakes for 1999 through 2004 models. the design is such that pulsation, sometimes severe, occurs after 10k to 15k miles due to the rotors warping. my dealer either resurfaces the existing rotors or replaces them at no charge. in 1999 the dealer blamed the problem on a new design and supplier problems. my 2004 model had to be taken in for pulsating front brakes at 18,500 miles, and i was told that chrysler was locked into a contract with their supplier that they could not break, which is why substandard parts continue to be supplied but replaced at no charge. for chrysler to go through 5 model years knowing they were supplying substandard brake components is inexcusable! the brake problem with their 1999 model was an engineering and/or supplier problem. the brake problem with the 2004 model is a senior management problem. brake work d one on my 1999 model and 2004 model was done exclusively by the local jeep dealer, and those records are in their system should you wish to pursue this. the vin number of the 1999 model, with which i experienced multiple brake problems was vin 1j4gw68s8xc576847 and the 2004 model experiencing the same problem is vin 1j8gw58n74c268518.
SERVICE BRAKES, ELECTRIC
01/02/2011150902
 Dashboard lights and service electrical brake system come on and off while driving. when the dashbaord flickers all guages shut down while driving. major safety hazard. researched on internet and this is a global issue with 2005 jeep grand cherokees.
SERVICE BRAKES, HYDRAULIC
12/11/201050000
 Tl- the driver owned a 2005 jeep grand cherokee. the contact stated that the driver was involved in a serious crash and the air bags did not deploy. the driver suffered very serious injuries and was transported to a hospital. the vehicle was destroyed and towed to an independent repair facility. the failure was not diagnosed. the manufacturer was made aware of the failure and offered no assistance. the failure and current mileage was 50,000. rvk
12/11/201050000
 Tl-the driver owned a 2005 jeep grand cherokee. the contact stated that the driver was involved in a serious crash and the air bags did not deploy. the contact was unaware of the details of the crash, but the driver suffered very serious injuries and was transported to a hospital for treatment. the vehicle was destroyed and towed to an independent repair shop. the failure was never diagnosed. the manufacturer was made aware of the failure and offered no assistance. the failure and current mileages were 50,000. sm.
03/01/2011309/01/2007
 2005 jeep cherokee. consumer states several problems with vehicle including electrical, brake system issues, battery failure, alternator failure, 3 broken stems and repetitive issues with a transmission filter *tgw the consumer stated the transmission problem would often leave him stranded. the transmission would often cause the vehicle to lurch forward or backwards when the transmission finally engaged. the vehicle has stalled at intersections while making turns which caused the consumer to lose steering ability. *jb
10/28/201029395
 I have a 2005 jeep gche with 29,385 miles on it. event occurred on oct. 28, 2010 around 2 pm. i was traveling on the harbor fwy. getting close to the exit i was using (anaheim street). i put on my brakes just to slow down and the brakes grabbed harshly and then released. as i neared the place where i had to stop i put on the brakes and there was a clunk as if something fell off and the brake grabbed to one side, released and then finally after keeping my foot on the brakes, holding my foot down, i eventually stopped. this whole event took several feel for me to stop. this was not a normal brake failure!. i feel lucky to be alive. if this had happen while traveling still on the freeway, it would have been disastrous. my car was towed to the south bay chrysler jeep dealer on hawthorne blvd. in torrance, ca. they repaired it and said that the bolt that holds the brake unit on had fallen off!! the tow truck driver pointed out to me that on the right inner part of the wheel was metal scrap marks (this is where the brake had fallen loose and way dragging on the wheel.) i was fortunate, but this is very dangerous.
04/05/201060000
 Tl- the contact owns a 2005 jeep grand cherokee. whle applying the brakes, the vehicle just kept rolling and, would not stop; they had to turn the engine off in order for the vehicle to .stop rolling in heavy traffic. the vehicle was taken to the dealer; they clean the brakes and told her there was nothing wrong with them... the manufacturer has not been contacted, the failure and current mileage was 60,000
11/22/20086428001
 I have a 2005 grand jeep cherokee, the brakes are awful. in february 09 i had brake work done on the front and in november of 09 i need brake work again but this time i needed rotors, they fixed it free of charge but now i have started experiencing the same problem and it have only been 7 months. the shop said that the reason for this is, they don't make the brakes big enough for a suv by it being a 6 cylinder. so i guess every 6 to 7 months i will be going for brake service. *tr
04/04/2009415451
 Power assist brake booster failed; inner membrane ruptured. used emergency brake to stop car. part was replaced - old part is available. *tr
12/21/2006361004/10/2005
 Brake pedal travels too far car. the vehicle doesn't make a sound. *jb
05/13/20065002002/09/2005
 Dt*: the contact stated while driving 35 mph through an intersection on normal road conditions, the engine stalled and could not be restarted. there were no warning lights prior to the incident. the vehicle was towed to the dealership, who diagnosed a fuel pump and fuel injection pump failure, both were replaced. after this incident, the vehicle presented transmission problems. the contact noticed a loss of power while driving 65 mph on a highway. intermittently, the transmission made noise when shifted to second gear. the vehicle had been taken to the dealership 20 times, however no error codes identified the defect. in one of the incidents, the yellow malfunction light illuminated and the dealership identified the defect as the computer control module and the driver shaft, both were replaced, however the transmission problem persisted. the dealership determined the vehicle could not be repaired. the manufacturer was contacted who recommended to take the vehicle to a different dealership. *ak the vehicle was not downshifting when going up hills and it would get stuck in second or third gear. the a/c and blower motor were inoperative, the dealer could not duplicate the consumers concern. the key became stuck in the ignition. all the dashboard lights were flashing, the cd player was broke. the brakes and rotors vibrated. the starter was replaced. the driveshaft and heater were replaced. the seats would not move back. the seat belts did not retract as they should. updated 01/17/07. *jb updated
11/10/20067400107/17/2005
 The dash board computer fails twice and information panel says brakes failing. also transmission failure leading to sudden deacceleration from 40 to 20 mph and rpm shot up from 2 to 6. *nm
09/28/200629900311/19/2004
 Dt*: the contact stated the illumination of the instrument panel flickered and failed on three separate occasions. the service brake warning light illuminated each time. on two of those occasions, the brake pedal went mushy, but began operating after the brake pedal was pumped several times. the headlights failed to illuminate on the last occasion while traveling 45 mph. the vehicle was returned to the service dealer three different times for service, but the problems continued. the manufacturer sent an engineer to inspect the vehicle.
07/19/20061
 I have a 2005 4x4 grand cherokee (hemi) with 26,000 miles and had to have new rotors and brake pads....1054.00 (majority of my driving is highway miles). i have had my jeep in to the dealership a few times to also check out a very loud noise in the rear end of the jeep ( happens 2-3 times a day) usually when i put it in reverse. the dealership said they can not find anything wrong. *nm
05/29/2006405/04/2005
 Car is pulling to right when brakes depressed. steering wheel shudders when brakes depressed. started at <15k miles. car now at 18.3k and problem has become severe. going to shop for brake check- possibly need new brakes- with <20k miles! this after months of hassle & towing bills to finally repair the torque converter recall that was supposedly fixed before the first towing incident. have lost complete faith in car & if wasn't in lease would sell it immediately. will never lease/purchase jeep again. *jb
03/07/200612500510/08/2005
 (1) application of brakes (2)vehicle does not stop and engine revs to over 2000 rpms ran through red light (3)taking to dealership asap this happened three times in one day.*jb
05/11/20052400101/03/2005
 Experienced low brake fluid warning in 2005 jeep grand cherokee limited with 2,400 miles. brake fluid was was topped off when tyhe warning indicator went off. total brake failure occurred the next day while driving.
SERVICE BRAKES, HYDRAULIC - ANTILOCK
07/23/20071800010
 I have to be extremely careful when braking as the brake pedal goes too far down and is too close to the accelerator and it is very easy to push on the accelerator while braking. i have nearly ran into other vehicles or even people in a crosswalk while pushing on the brake. dealer says there are no tsb's or any internal information regarding this problem. because i am aware ofthe problem i am very careful, but there are times when you just push on the brake and my foot is also hitting the accelerator. *tr
09/01/200623000107/15/2006
 Service brakes, hydraulic:antilock:abs warning light. *nm
02/21/20065500211/10/2005
 Dt*: the contact stated while depressing the brake pedal at any speed the vehicle continued to move forward and the brake pedal went to the floor before the vehicle stopped. the dealer was able to duplicate the problem, but could not determined what remedy to use. also, the dashboard lights illuminated dim and bright. the dashboard lights were replaced twice in an attempt to solve the problem . however, had no success. updated 05/30/06. *jb
09/10/20052000208/01/2005
 Dt: on september 10, 2005 while driving on the road and the vehicle shook. originally thought it was a flat tire, but there was not a flat tire. vehicle is at dealership, there are no codes showing up, have to wait for the problem to happen again, it shakes as if as going down road at 55 mph with a flat tire. the steering wheel was shaking and the vehicle seemed sluggish like it did want to go. when slowing down the vehicle the vibration would slow down. then, on september 22, 2005 went to apply the brakes and the light came on in the dashboard . after another five or six miles the brake pedal started vibrating, but like a smaller vibration compared to the vibrating. the dealership is looking at the brakes now also. *ak
SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT
06/24/20053200401/04/2005
 Brake system - vehicle keeps displaying warining message service electronic braking system. dealership has tried to fix this message on four attempts. parts have been replaced along wth updates to the calibration by chrysler all to no solution. problem usually returns less than a day or two after receiving vehicle from dealership. dealer noted one other customer is having the same problem, chrysler is trying different methods on each vehicle top correct the problem....ie. they are not sure why it is happening and are basically throwing darts hoping to cure the problem.
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS
02/12/200815432307/13/2005
 Tl*the contact owns a 2005 jeep grand cherokee. while approaching an intersection the contact applied the brakes and they failed to stop the vehicle which caused a crash. the dealer stated that they could not diagnose the failure. a technician from the dealer also inspected the vehicle and was unable to diagnose the failure. this failure has occurred on two previous occasions. there were no injuries or damage to the property. the failure mileage was 15432 and the current mileage was 16000.
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS
04/09/200719000109/30/2005
 I bought a new 2005 jeep grand cherokee laredo & at 19,600 miles i had to change the front brakes. since changing from the oem pads that are a whopping $175 from the dealer, i instead purchased the mopar service pads for about $60. i have had problems ever since. the ears on the pads seem to make a clicking sound in the channels they ride in upon braking after a week or 2. i took it back to the dealer superior in uniontown, pa & they said it was because i didn't grease them correctly. they cleaned & greased them & the sound stopped only for about 2 weeks & then returned. i have since had to completely disassemble the calipers & pads twice to clean & grease them. every week or 2 they start making the noise again. now my rotors are warped & warranty is only good for 12,000 miles on the rotors. this must be a known problem to jeep. i asked the service manager if the 2005 jgc had a technical service bulletin on the brake rotors or pads? he said it did not according to his knowledge. i'm at a loss on how to fix this problem other than buying new pads & new rotors? this was my second grand cherokee & it will be my last! no more jeeps for me ever again! if you've had a like experience with the 2005 jgc brakes, please post your problems & any solution that you may have found. my local jeep dealer is of no helps & doesn't seem to care. sincerely *tr
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR
03/16/2008
 Tl*the contact owns a 1995 jeep grand cherokee laredo. the contact owns maxim rotors model# 5115. while driving her vehicle she noticed a clinging sound coming from the front end of the vehicle. after examining the vehicle she noticed that the front passenger side rotor had separated into two pieces. the rotors have not been diagnosed by a dealer. no repairs were made. the vin was not available. the failure and current mileages were unavailable.
06/11/200719300308/05/2005
 While trying to stop, while my foot was on the brake pedal, the engine started racing and was not able to stop, i ended up hitting the car in front of me, 2 car passengers went to the hospital with minor injuries. contacted jeep and car was checked by factory expert at local dealer , nothing defective was found with brakes . this has happened 2 times before this accident. fortunately, i was able to stop. also i had to replace all 4 rotors with less than 18,000 miles, complained to jeep and was told that rotors are normal wear and tear item and how long they last depends on your driving habits. i just heard on tv that there is a recall for brake failure, contacted jeep and was told no, there is no recall at this time. please let me know if there is a recall on 05 jeep grand cherokee for brake failure. eq-10203460-4200. date received 12/12/07 *jb new jersey police report. updated 12/12/07 *tr
01/01/2006112/08/2005
 Rotors are warped and pull to right. the problem started with less than 15k miles on the vehicle. it appears to be similar in nature to 1999-2004 jeeps. dealer says i can just pay to have them turn rotors! *nm
03/11/200512100202/10/2003
 I purchased a 2004 special edition jeep grand cherokee in feb 2003. this vehicle is strictly used for pleasure and currently has less then 18,000 miles. i do not live in the mountains where brakes are used excessively. the brake rotors were warped at 12,100 miles. the dealership refused to warranty and said there was not issue with the braking sytem. they are once again warped with now less then 18,000 miles. i called the dealership who blew me off and placed a complaint with chrysler who is yet to respond, however i was given a reference number, reference number: 13282345 i had the rotors cut the first time and replaced with a gm product the second time. i did some research and know i am not alone in this and also noted that the company issued a notice to the dealerships in june of 04, yet they continue to deny any problem.*ak
SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES
06/11/20057500201/04/2005
 Tl*the contact owns a 2005 jeep grand cherokee. while the contact's wife was driving the vehicle at an unknown speed, she approached a stop sign and depressed the brake pedal. the vehicle accelerated. the light changed before she was able to stop so she released the brake pedal and continued to drive to her residence. the vehicle was taken to the dealer for inspection and they stated that the failure may be located in the throttle body. the dealer could not duplicate the failure and stated that nothing was wrong with the vehicle. while on vacation, the unexpected acceleration recurred. the contact took the vehicle to an area dealer and they had the vehicle for a couple of days, but were unable to duplicate the failure. once he returned home, he called his local dealer and was informed to bring the vehicle in for inspection. the dealer stated that the failure was with the adjustable brake and gas pedals causing unexpected acceleration. the dealer advised the contact to leave the pedals down as close to the floor as possible to avoid the failure recurring. the failure mileage was 1,000 and current mileage is 7500. updated 09/13/08. *lj updated 09/16/08 *jb the consumer received a second opinion from a different dealer and they also found the adjustable brake and gas pedal when in the up position, were too close together. updated 11/10/08. *jb updated 03/01/10
11/30/200621500112/16/2005
 Initially thought engine accelerated when pressing on brake pedal. came to realize that i was pressing both the accelerator and brake together. poor design. *jb
05/15/20061500010
 While driving my 2005 jeep grand cherokee i have experienced unwanted acceleration while braking on numerous occasions. this vehicle is equipped with the adjustable pedals. i have owned and driven jeeps for many years, to include 1996 grand cherokee and 2002 grand cherokee. i have never experienced this problem. it appears there is insufficient space between the accelerator and the brake pedal. i wear a size 12 shoe and i must make a very conscious effort to get my foot further to the left that is normal. i also have driven my 2004 dodge ram pick up over two hundred thousand miles from june 2004 to oct 2005 commercially and never had such an experience. my wife normally drives the jeep and she has commented on having the same experience. she almost rear ended a car as a result of these pedals being to close. we have adjusted the pedals up and down and get the same results. the same day she mentioned her experience i had a repeat performance myself. this is a very dangerous situation and i intend to take this car into waconia dodge /jeep for inspection. i will also send a note to the manufacturer. jeep drivers need to be aware of this hazard and confront the manufacturer to get a fix -- i have only experienced this hazard in the jeeps with adjustable pedals. *jb
02/01/2006112/29/2005
 2005 grand cherokee brake & accelerator pedal are at the same level. *ts *jb the consumer stated on several occasions when he applied the brake to stop, he also applied the accelerator pedal, which caused the vehicle to accelerate. he stated the two pedals are adjustable, but, they are adjustable together not separately. updated 04/08/10.*jb
02/16/20056700310/14/2004
 Problem********wife and myself were unaware we were stepping on the accelerator and brake pedals at the same time.********** i figured it out twice in time to avoid wreck by standing on brake with left foot. my 7 month pregnant wife while standing on brake with ample stopping distance rear-ended another vehicle. i believe there are two contributing factors to design flaw in this '05 jeep grand cherokee. one is same-level positioning of brake and accelerator pedals and the super quiet quiet steel composition of cockpit. made it possible for us to be unaware of engine noise while stepping on gas and brake at he same time. the engine pushed the vehicle thru a stop while standing on the brake and we could not hear the engine accelerating. in my mind this is a big deal safety issue. my wife had an accident just last night with minor damage and we intend to start dealing with the retailer tonight after work. *jb
SERVICE BRAKES, HYDRAULIC - POWER ASSIST
01/28/20053000111/10/2004
 Our 2005 jeep grand cherokee 5.7l limited has now on two occasions when stopped and in gear with brake on , rapidly accelerated. once in reverse, and once in forward. the first time was on jan 14th when i was behind the wheel waiting for my wife to get in after just backing out of the garage and resting my foot on the brake pedal. fortunately, just before she stepped into the open door the car accelerated rapidly backward at full throttle until i could hit the breaks hard. the car went approximately 40 feet. again yesterday as my wife stopped at the side of the road to get our mail, she realized she needed to backup and get closer to the mail box. as she pulled forward-a distance of 10 feed, she came to a gradual stop just before the mail box. the car then leaped forward at high acceleration smashing off two mailboxes mounded on a 4*4 post splitting it in half, then went approximately 15 feet before crashing through a snow bank and hitting a large wooded hedge. damage was limited to large scratch in the hood, small dents above head light, dent on front quarter panel , and small dent on right door. we have filed a police report, contacted our insurance agent, and contacted chrysler who promised to do an investigation next week. my assessment is the break pedal, and the gas pedal is 2.5 inches apart, and when you slowly apply the break it will squash to the point that it is at or below the gas pedal level. if wearing heavy shoes or boots this causes the side of the shoe to hit the gas pedal therefore the rapid acceleration of the very responsive 5.7 hemi engine. we would like very much to notify all who are driving this vehicle to be very careful...as this situation could have been fatal in both situations.*ak