Consumer Complaints


Fail datemilesoccurencesPurchase date
VISIBILITY
01/22/200943000
 While driving the entire electrical system fails; lights start flashing, heat goes out, all system warning lights flash ( brakes, tire pressure, service 4 wheel drive system, check engine light comes on), i was able to contiue to drive the car but the lights flashed continously for approximtely 15 miles. this has happened mutiple times since i purchased the suv june 2005. the dealership runs test by say they cannot find anything wrong. i have read on the internet that this is happening to many owners of the 2005 jeep grand cherokee and the dealers and mechanics at the dealership cannot find anything wrong. this is a dangerous situation as many people also loose power and the suv shift into low gear. i am afraid to drive my jeep now because the check engine light keeps coming on and off. i am going back to the dealership again for some more stupid i did not find anything wrong statements. originally i was told it was because i had a remote starter so i has it disconnected and the problem still exists.
03/10/2010575001
 The passenger side window on my 2005 jeep grand cherokee laredo will not roll up (after dropping down into the door on the highway). *tr
05/13/20065002002/09/2005
 Dt*: the contact stated while driving 35 mph through an intersection on normal road conditions, the engine stalled and could not be restarted. there were no warning lights prior to the incident. the vehicle was towed to the dealership, who diagnosed a fuel pump and fuel injection pump failure, both were replaced. after this incident, the vehicle presented transmission problems. the contact noticed a loss of power while driving 65 mph on a highway. intermittently, the transmission made noise when shifted to second gear. the vehicle had been taken to the dealership 20 times, however no error codes identified the defect. in one of the incidents, the yellow malfunction light illuminated and the dealership identified the defect as the computer control module and the driver shaft, both were replaced, however the transmission problem persisted. the dealership determined the vehicle could not be repaired. the manufacturer was contacted who recommended to take the vehicle to a different dealership. *ak the vehicle was not downshifting when going up hills and it would get stuck in second or third gear. the a/c and blower motor were inoperative, the dealer could not duplicate the consumers concern. the key became stuck in the ignition. all the dashboard lights were flashing, the cd player was broke. the brakes and rotors vibrated. the starter was replaced. the driveshaft and heater were replaced. the seats would not move back. the seat belts did not retract as they should. updated 01/17/07. *jb updated
VISIBILITY - GLASS, SIDE/REAR
10/02/200614925106/20/2005
 Dt*: the contact stated without incident, the driver and passenger side windows cracked. the vehicle was taken to the dealership for the driver side window and the window was replaced. also while traveling 55 mph, the electrical system shut down. the vehicle was pulled over and turned off. it was restarted and was taken to the dealership, who was unable to determine the problem.
VISIBILITY - POWER WINDOW DEVICES AND CONTROLS
05/07/200751031204/20/2006
 Drivers side window on 2005 jeep grand cherokee on first occasion, may 2007 came out of power window track, wedged between mirror and door frame and the pressure resulted in spider cracked throughout window. this is a hazard due to potential window exploding onto driver while in transit. also inability to close window during inclement weather could result in traffic crash. initial repair resulted in window motor also needing to be replaced, motor warranted by chrysler, but labor was charge to customer. second occasion september 16,2007, same drivers side door window came out of power window track and wedged between mirror and door frame. this time window did not crack, however, chrysler dealer would not cover under warranty, charging customer. story chrysler jeep, advised window track parts to repair the molding was back ordered for 3 weeks. dealership glued old track molding into place so it would not slip out of place causing this power window issue. ( vehicle has 51,031 miles ) additionally, ac/ heat control blower resistor and wiring melted on plug in behind glove compartment of vehicle. this resulted in blower motor only working on high. may be a fire hazard with this vehicle.... again dealer would not warranty work due to 51,031 miles on vehicle this 2.5 years old vehicle has significant safety issues. *jb
07/31/20054600004/12/2005
 Right front passenger window fell off track. *nm
12/05/200402011/17/2004
 2005 jeep grand cherokee potentially dangerous, no escape through windows in cold weather. a ll 4 electric windows will not open in cold weather if minimal amount of water has seeped passed outside window seal. this posses an extremely dangerous situation if evacuation from the vehicle is necessary and the doors are not accessible. this happens to me every day and i just purchased the vehicle one month ago, and living in the northeast where the outside temps are below freezing every day. *ak
VISIBILITY - REAR WINDOW WIPER/WASHER
06/06/201170000
 Tl -the contact owns a 2005 jeep cherokee. the contact stated that the window cable snapped and the window fell down and wouldn't go back up. the dealer repaired the failure and the manufacturer was notified and sent in the part for the vehicle. the failure mileage 70,000 and the current mileage was 76,000. the vin was unavailable. nw
06/13/200611356308/30/2005
 Dt*: the contact stated while changing the gear from drive to reverse there was a clicking noise. this occurred intermittently. while attempting to apply pressure to the accelerator pedal the engine made a roaring noise and the vehicle failed to pick up speed. the dealership rebuilt the transmission, however no other repairs have been made. the manufacturer has been alerted. updated 6/27/2006 - the vehicle battery would not hold a charge. the headliner had to be replaced because it was unraveling.. the sunroof motor had to be replaced. the transmission was rebuilt on 2-27-06 with on 90000 miles. the memory seat did not move back at times when the key was removed from the ignition. the tire pressure monitoring system was inoperative. the power steering pump was binding and had to be replaced. the air bag light illuminated on the dash. the rear windshield wipers were not flush with the windshield. *nm
VISIBILITY - SUN ROOF ASSEMBLY
10/19/2006250002012/28/2005
 Tl* the contact owns a 2005 jeep grand cherokee. the current and failure mileage was 25,000. it took 1 to 3 minutes to move the shift gears when the vehicle was cold. the vehicle stalled when it was hot or cold. however, when the vehicle was not cold it started immediately. also, the vehicle lost power and shut off while accelerating. the contact was able to restart the vehicle after it stalled. the mechanic stated that the torque converter needed to be replaced. the vehicle continued to stall after the torque converter was replaced. *ak the transmission had a delay. the air bag light illuminated. the sunroof leaked water. updated 03/19/07. *jb
07/01/200510200204/30/2005
 Dt*: the contact stated the check engine light illuminated and transmission fluid leaked from the vehicle. the vehicle was returned to the dealer numerous times, but the dealer was unable to accurately remedy the problem. there is a nhtsa recall, # 05v396000 concerning the automatic transmission however the recall did not correct the problem. afterwards, the transmission would not shift properly. the vehicle is having the same problems as indicated in the recall again. also, the dealer suggested the automatic control of the sunroof assembly which failed to work properly was related to the ongoing transmission problem as well, but no further repairs were made.
01/02/200523003
 While driving on the freeway 70 mph and when slowing down to take an exit the vehicle shut down, there was no power at all. consumer was able to pull over and restart the vehicle. consumer drove the next day to the dealership and left the vehicle. dealer could find nothing wrong after three days. after picking the vehicle up from the dealer it shut down while at a stop light. consumer took it back to the dealer. no defects could be found. consumer went on a trip, and the vehicle stopped while making a right turn. again the dealer could not find any defects. *ak computer was replaced. there was also rear suspension noise. sunroof is noisy. *tt
VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR
04/21/200616000110/21/2004
 Dt*: the contact stated after two months of purchase the windshield wipers suddenly stopped working. the vehicle was taken to the service dealer who repaired the wiper motor. later, the vehicle began to sway while driving 30-60 mph. one day, while the vehicle was swaying, it left the roadway and struck the guard rail. the incident was not reported to the police and no one was injured. the dealer inspected the vehicle and determined, the accident damaged an axel part and it needed to be replaced. the part was not replaced and the vehicle continues to sway, vibrate and pull to the right. updated 5/10/2006 - *nm