Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 2300806 | 02/11/2006 | 10019527 | Front door glass - loose, sticks, binds, moan-like sound, or express-up reversal. *tt | 03/24/2006 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/10/2010 | 25000 | ||
| Tl- the contact owns a 2005 jeep grand cherokee. the contact stated all of the interior door handles have cracked; therefore, the contact was only able to use the outside handle to open the door. the contact called the dealer regarding the cracked handles and the they stated the entire door panel needed to be replaced. the contact stated there were numerous complaints regarding the faulty door handles for her year, make, and model. the manufacturer did nothing to remedy the failure. the failure mileage was 25,000. rvk | |||
| 08/10/2010 | 25000 | ||
| Tl. the contact owns a 2005 jeep grand cherokee. the contact stated all of the interior door handles have cracked causing the contact to use the outside handle to open the door. the contact called the dealer regarding the crack handles and the dealer stated the entire door panel needs to be replaced. the contact stated there are numerous complaints regarding the faulty door handles for this year make and model and the manufacturer has not done anything to remedy this issue. the failure mileage was 25,000. jo | |||
| 06/21/2011 | 37000 | ||
| Tl. the contact own 2006 jeep grand cherokee. the contact stated the support strut that holds the hood in place collapse on the contacts hand. no bones were broken. the contact called the dealer and the dealer stated they will replace the support strut. the contact stated the injury could have been server. the failure mileage was 37,000. jo | |||
| 03/21/2011 | 45000 | ||
| During the weeks of early march, i experienced leaks of the interior of my 2006 jeep grand cherokee dripping on the passenger side (a-pillar), driver side (a-pillar) and above the home garage door controls (overhead console) after it rained/snowed. i brought in the vehicle on march 22 to a jeep dealership service center where it was troubleshooted with re-securing the weather strip above windshield and a gasket in the sunroof was replaced (tsb 23 040 06). however 2 days later the leak occurred again on the passenger side and driver side (abover the driver, myself) in which it does take your focus off the road as water drips on your legs/knee. the leak has yet to be resolved, as vehicle was brought in a second time on march 28 and no confirmed trouble-shoot was completed as i retrieved the vehicle back on march 31st with a theory of the leak either coming from the windshield or the sunroof. the service technicians said they would call back once more detail was investigated by the manager however i never received once call-back. interestingly on the 28th when i brought the vehicle in he said this was the 4th vehicle this week, among others that i myself have found online of multiple jeep owners even the 2011 model having the same issue which is a safety issue as thunderstorm season is here and heavy downpours and leaks dripping on the driver are distractive and take focus off the road. i dont understand why a recall has not been issued from jeep after so many owners have this issue and end up paying out of pockets for repairs to their carpets(mold), stereo damage, among other things. fortunately i have not heard of any major accidents from this but a distraction is definately out there for drivers if it leaks or starts leaking while on a highway. | |||
| 02/02/2009 | 1 | 08/04/2007 | |
| 2006 jeep grand cherokee limited has a paint problem. consumer states that the dealership misrepresented and unreported information about the problem of etching and peeling paint and repainting of the vehicle. *nj the consumer also discovered extensive rust under the front seats and on the hinges, he believed there was possible moisture problem. *jb | |||
| 09/26/2007 | 4 | ||
| I own a 2006 jeep grand cherokee 4x4 limited. within the past two weeks all four of the air vent knobs that control the flow of air both up and down and side to side on the dashboard fell off. i am a single 60 year old male and the sole driver of this vehicle. i just couldn't believe this happened. *updated 12/12/07 *bf updated 12/12/07 | |||
| 05/05/2007 | 1 | ||
| Due to the fixed forward tilting head restraint on the jeep grand cherokee, it is impossible to fit a child restraint seat in the outboard positions of the rear seat. placing more than one child restraint in this vehicle in the forward facing position is impossible. *tr | |||
| 03/01/2007 | 1500 | 8 | 01/17/2006 |
| Purchased a new 2006 grand chrokee. after i reaching 1,200 miles the vehicle began to shudder or surge, almost feeling like a miss. this may happen at any speed, and in any driving condition, but especially between 35-60 mph. believe it or not it was worse when it was cloudy and cool or damp. i have tried everything that i knew to get the dealer and the manufacturer to repair this. it has been in the shop or down there being test driven and codes taken 8 times. they try to tell me that this was normal. no way!!!! this was extremely annoying, reduced the value of the vehicle and my faith in it. the dealer, and the manufacturer. , after extensive research have found out that there was a recall on the 2005 model for something very similar. the cause was moisture entering the transmission fill tube and causing the torque converter to shudder. also, there were some engine fires due to this. i asked for a trade for a new vehicle and both refused. so now i am about to apply for lemon law or arbitration, or what i am allowed by law for buyb ack. i have also notified our local media, attorney general and bbb. please tell me what else i need to do!*ak | |||
| STRUCTURE - BODY | |||
| 02/10/2013 | 69000 | ||
| Tl - the contact owns a 2006 jeep grand cherokee. the contact stated that while driving 55 mph, the vehicle stalled without warnings. also, the contact mentioned that the driver's side door handle became fractured and all of the remaining door handles were cracked. the vehicle was taken to the dealer where the technician diagnosed that the door panel needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and the current mileage was 69,000. kmj | |||
| 02/10/2013 | 69000 | ||
| Tl - the contact owns a 2006 jeep grand cherokee. the contact stated that while driving 55 mph, the vehicle stalled without any warnings. also, the contact mentioned that the driver side door handle fractured and all of the other ones were cracked. the vehicle was taken to the dealer. the technician diagnosed that the door panel needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure mileage and current mileage was 69,000. pm | |||
| 08/01/2011 | 50000 | 1 | |
| All the inside door handles are starting to break off at the panel and would not be able to open the doors from the inside in the case od an accident. *tr | |||
| 07/24/2012 | 72000 | ||
| Tl-the contact owns a 2006 jeep grand cherokee. the contact stated the front driver's side plastic door panel, exhibited a hole around the door handle with several cracks in the surrounding area. there were also cracks visible on the other three door panels. the vehicle was taken to an authorized dealer who informed the door panel would need to be replaced. the manufacturer offered to contribute towards the repair expense in the replacement of the four door panels. the vehicle had not been repaired. the approximate failure mileage was 72,000. js | |||
| 08/01/2011 | 50000 | 1 | |
| All the inside door handles are starting to break off at the panel and would not be able to open the doors from the inside in the case od an accident. *tr | |||
| 07/24/2012 | 72000 | ||
| Tl-the contact owns a 2006 jeep grand cherokee. the contact stated the front driver's side plastic door panel, exhibited a hole around the door handle with several cracks in the surrounding area. there were also cracks visible on the other three door panels. the vehicle was taken to an authorized dealer who informed the door panel would need to be replaced. the manufacturer offered to contribute towards the repair expense in the replacement of the four door panels. the vehicle had not been repaired. the approximate failure mileage was 72,000. js | |||
| 08/01/2011 | 50000 | 1 | |
| All the inside door handles are starting to break off at the panel and would not be able to open the doors from the inside in the case od an accident. *tr | |||
| 07/24/2012 | 72000 | ||
| Tl-the contact owns a 2006 jeep grand cherokee. the contact stated the front driver's side plastic door panel, exhibited a hole around the door handle with several cracks in the surrounding area. there were also cracks visible on the other three door panels. the vehicle was taken to an authorized dealer who informed the door panel would need to be replaced. the manufacturer offered to contribute towards the repair expense in the replacement of the four door panels. the vehicle had not been repaired. the approximate failure mileage was 72,000. js | |||
| 08/01/2011 | 50000 | ||
| All the inside door handles are starting to break off at the panel and would not be able to open the doors from the inside in the case od an accident. | |||
| 07/24/2012 | 72000 | ||
| Tl-the contact owns a 2006 jeep grand cherokee. the contact stated the front driver's side plastic door panel, exhibited a hole around the door handle with several cracks in the surrounding area. there were also cracks visible on the other three door panels. the vehicle was taken to an authorized dealer who informed the door panel would need to be replaced. the manufacturer offered to contribute towards the repair expense in the replacement of the four door panels. the vehicle had not been repaired. the approximate failure mileage was 72,000. js | |||
| 03/01/2012 | 1 | ||
| Interior door handles are cracking and crumbling on the car. the only repair the dealer has is to replace the door panels for $800 each. i contacted chrysler group llc customer assistance ([xxx]), they refuse to do anything about it.they will not acknowledge there is a problem with the door handles. they will only say that my car is to old, has no warranty so therefore they cannot assist me with this repair. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 03/01/2012 | |||
| Interior door handles are cracking and crumbling on the car. the only repair the dealer has is to replace the door panels for $800 each. i contacted chrysler group llc customer assistance (kmm7788895v33523l0km), they refuse to do anything about it.they will not acknowledge there is a problem with the door handles. they will only say that my car is to old, has no warranty so therefore they cannot assist me with this repair. | |||
| 03/01/2012 | 70000 | 1 | |
| The interior door handle on the drivers side front started to get hair line cracks in it. it is cracking more and more with use. at some point the handle will come apart and i will not be able to get out of my car. i asked the dealer about a repair and they want $800.00 to replace the whole door panel. it appears this will happen with the other doors as well. there are after market repair kits, but after researching and finding that this is a chronic problem with the handles, i believe jeep should replace or repair them for free. *tr | |||
| 03/01/2012 | 70000 | ||
| The interior door handle on the drivers side front started to get hair line cracks in it. it is cracking more and more with use. at some point the handle will come apart and i will not be able to get out of my car. i asked the dealer about a repair and they want $800.00 to replace the whole door panel. it appears this will happen with the other doors as well. there are after market repair kits, but after researching and finding that this is a cronic problem with the handles, i believe jeep should replace or repair them for free. | |||
| 06/25/2012 | 70000 | ||
| All four interior door handles and attaching mounts on my jeep grand cherokee are now cracked are now not usable to exit the vehicle, numerous complaints to delmar chrysler go unheard and unanswered, and the company offers no solution or recall to this obvious defect in the manufacture of this vehicle. the plastic used to mount the door handles is brittle and will crack beyond repair, making it impossible to open the door from the inside, this is a major safety issue. the vehicle cannot be exited by passenger in the event of a crash or emergency. i suppose someone will die in a crashed, burning, or sinking vehicle before chrysler will step up and recall this important safety issue. | |||
| 01/09/2008 | 60000 | ||
| Tl* the contact owns a 2006 jeep grand cherokee. the contact stated the four interior door handles exhibited cracking and were extremely loose. the vehicle was inspected by an authorized dealer. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 60,000. | |||
| 01/09/2008 | 60000 | ||
| Tl- the contact owns a 2006 jeep grand cherokee. the contact stated the four interior door handles exhibited cracking and were extremely loose. the vehicle was inspected by an authorized dealer. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 60,000. rvk | |||
| 03/23/2012 | |||
| After buying a pre-owned 2006 jeep grand cherokee limited (59k miles) a few days ago, i noticed that one of the backseat interior door handles is broken. there is no apparent break from what you can see, but some plastic must have cracked inside of the door itself. i've read that this is a common problem in 05-07 jeep grand cherokees and there is no recall. it seems that, although it is only the one interior door handle now, eventually all four will break. this is a safety issue because it prevents passangers from exiting the vehicle without help from outside of the car. the fix is quoted at $400/door, making it somewhat unreasonable, especially for a crucial and simple function of the car. | |||
| 09/13/2011 | |||
| Tl- the contact owns a 2006 jeep grand cherokee. the contact stated that the plastic door handles fractured from all four doors. the contact spoke with the dealer and was told that the door handles were not covered under warranty and provided no further assistance. the failure mileage was unknown, but the current mileage was 76,000. kmj | |||
| 09/13/2011 | |||
| Tl- the contact owns a 2006 jeep grand cherokee. the contact stated the plastic has cracked on the door handles for all four doors. the contact stated the front driver side, rear passenger and front passenger door handles have broken. the rear passenger side door will not open at all because the handle has completely broken off. the contact spoke with the dealer and was told the door handles were not under warranty. the failure mileage was unknown, but the current mileage was 76,000.rl | |||
| 06/01/2010 | 35000 | ||
| Tl- the contact owns a 2006 jeep grand cherokee. while parked, the front passenger door handle fractured. the contact stated that all of the door handles fractured over a small period of time. the front and rear passenger side doors could not be opened from the interior or the exterior of the vehicle. the vehicle was taken to the dealer for diagnostics where the technicians stated that the front and rear driver and passenger side door panels would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 35,000. kmj | |||
| 06/01/2010 | 35000 | ||
| Tl- the contact owns a 2006 jeep grand cherokee. while parked the contact stated the front passenger door handle fractured. after some time the door handles for all the doors had fractured. the front or rear passenger side doors cannot be opened from the interior or the exterior of the vehicle. the vehicle was taken to the dealer for diagnostics. the technicians stated the front and rear driver and passenger side door panels would have to be replaced. the vehicle was not repaired. the approximate failure mileage 35,000. ds | |||
| 10/03/2011 | |||
| I have a 2006 jeep cherokee laredo and 3 out of 4 interior door handles are completely broken. i even have an extended warranty that is supposed to cover everything but was told by the dealership that trim is not covered. how are interior door handles considered trim? i was told that the entire door panel would have to be replaced at $400.00 each. this is not a cosmetic issue but a safety issue. the doors will not open from the inside. i am very afraid of getting into a car crash and my children not being able to exit the vehicle. i have read many, many stories of the exact same problem with these door handles. there should be a recall by daimlerchrysler. | |||
| 03/12/2011 | |||
| All four of the interior door handles have stress cracks and are broken. these door handles have not been abused or misused. this situation is a known defect by jeep and are unwilling to fix it. this is a very unsafe condition for the occupants of the vehicle. all four doors need to be repaired. | |||
| 03/10/2011 | 51000 | ||
| Tl-the contact owns a 2006 jeep grand cherokee. the contact stated that all four side door panels were fractured and broken. the vehicle was taken to the dealer who stated there were no recalls for the failure. the manufacturer was contacted who offered no assistance. the failure mileage was 51,000. kmj | |||
| 03/10/2011 | 51000 | ||
| Tl-the contact owns a 2006 jeep grand cherokee. the contact stated all four side door panels are cracking and broken. the vehicle was taken to the dealer who stated there are no recalls and she has to pay for the repairs. the manufacturer was contacted who offered no assistance. the failure mileage was 51,000. mw | |||
| 07/06/2011 | 132240 | ||
| Long story short my wife heard a noise in the passenger side front end. i had her stop by belle tire (where tires came from) to check it out. they said the passenger side lower control arm bracket separated from the frame and was not safe to drive! belle said they had never seen anything like it! i had it taken to town & country collision in flat rock (an a-1 shop) and they said they can't fix it unless they replace the whole frame! i also have a friend that's an insurance adjuster who has never seen anything like it! i'm wondering if there were ever any incidents in your system for anything like this? i will offer to give you the vehicle, as i did with chrysler in my complaint to them, for investigative purposes? i know from my years of work in the automotive industry that there were salt spray tests & requirements on most chassis parts. people are astounded that a 15 year old jeep that's never been in an accident and is garaged and kept clean and maintained and still running like top could have a failure as this! any assistance or direction you can provide is appreciated. | |||
| 06/10/2009 | |||
| I have a 2006 jeep grand charokee laredo. the paint has been cracking and peeling for the last two years. i have already had the roof and hood painted and spent ovr $1000.00. when my repair guy painted it, he told me there was three coats of paint on the vehicle. i purchased the vehicle from medved in castle rock, co in 2006 brand new. it has never been repainted. i have spoke to 3 dealerships and they told me it is a common problem. the entire vehicle is now cracked and will be completely peeled off in 1 year. the quote to fix it is $3500.00 - $4000.00. i called jeep and they offered free oil changes for 2 years. rediculous. i a still have a loan on it. there is no possible way i can afford to repaint this vehicle. drew kuyper 719-447-5900 drewkuyper@yahoo.com | |||
| 02/08/2011 | 70000 | ||
| Tl-the contact owns a 2006 jeep grand cherokee. while the vehicle was parked, he noticed that all four interior door handle pockets were cracked. he stated the passenger side door was worst than the others. the contact stated the crack started at a screw in the handle. the vehicle was taken to the dealer for the failure. the dealer advised him that all four doors panels needed replacing at a cost of $2,800. the vehicle had not been repaired. he called the manufacturer and was advised the vehicle was no longer under warranty. the vin was unavailable. the failure mileage was 70,000 and the current mileage was 71,000. vwb | |||
| STRUCTURE - BODY - DOOR | |||
| 11/12/2012 | 70000 | 1 | |
| I just recently purchased a 2006 jeep grand cherokee for over $14,000. within the first month before i have even made my first payment 3 of the 4 interior door handles have broken. i went back to the dealer and was told this is an issue that has to be taken up with the manufacturer. after coming home and doing research on the internet i have seen endless complaints of this happening, but yet nothing has been done to correct this safety hazard by chrysler. imagine for a moment your in an accident and are unable to open your car door to free yourself, or even worse your child. i cannot imagine this is an issue that chrysler would not take care of. for all three handles to break at once is unbeivable and for chrysler to feel they do not owe the consumer a recall to rectify this situation is mind boggling. i personally have called and voiced my opinion and was told to fix it myself. believe me i will be going to my lawyer in the morning to see what needs to be done to file a class action suit against chrysler and to also have documentation that i have voiced my concern about this safety hazard to no avail. *tr | |||
| 07/08/2012 | 50000 | 1 | |
| All door handles inside vehicle are broke. you cannot open the vehicle unless you roll window down and open door from the outside. this is a safety issue. if there is no power to vehicle to roll window down, you will be stuck in the vehicle. in an emergency situation, you will not be able to exit vehicle. several complaints from 2003-2008 filed about same issue from multiple models. a recall needs to be issued. *tr | |||
| 08/06/2012 | 74000 | 1 | |
| Door handles on both front driver and passenger sides have cracked and if these break, have no way to exit the vehicle. this seems to be a safety issue and jeep will not honor it. *tr | |||
| 07/13/2012 | 75000 | 1 | |
| All 4 interior door handles are broken. one can no longer be opened from the inside. the other 3 are dangling and are about to break. *tr | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 01/01/2006 | 17000 | 1 | 08/14/2005 |
| We bought an 04' jeep grand cherokee at jeep chrysler dodge of warwick, the service engine light kept coming on. we took it down for service and they said it was the gas cap. the light still came on and had a hard time starting. we traded it in at the same place 1 month later for an 06 jeep with 15,000 miles on it. shortly after this purchase the 4 wheel drive started making horrible noises. we took it for service and they said that it was supposed to make that noise. after that the battery died and they towed it there and replaced the battery. now we have problems with the jeep stalling out when we are parked or at an idle. the front passenger side door has came loose from the weld breaking. now it is hitting the front quarter panel and is chipping paint. all four doors are coming away from the welds causing a safety hazard to all of the passengers. we brought it down for the dealer to look at the doors and they kept putting us of because they said they did not have a loner car, or that the manager was not there, or that there body shop was not available. now they say that we never brought it down to show them. every time we brought it to them they never put it in the shop and made excuses for all of the problems. they never put in there computer that we came to them, with these problems and deny that we had any. the one time when they replaced the battery we picked it up with almost 150 extra miles on it. we have been extremely unhappy with the dealers service and the quality of the vehicle itself. *jb | |||
| 04/20/2006 | 1200 | 1 | 04/05/2006 |
| Two issues. 1. the driver and passenger doors on the vehicle are not designed to stay open. they return with excessive force and have dinged ankles several times. anyone more frail will have a cracked ankle. 2. the horn is too difficult to activate. *nm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 01/25/2009 | 45600 | 1 | |
| To whom it may concern: this morning i went outside to my 2006 jeep grand cherokee limited, to pack it up for the day. i opened the back lift gate and began to load items. as i was loading stuff, the lift gate came crashing down on the top of my head, with no resistance. it hit so hard that for a moment, i was unaware of what had just happened. i tried to lift it off of myself, and it bounced back off my head again. i immediately got myself into the house to seek help. the pain was unbearable and i had tingling in the right side of my face and neck, and burning and throbbing pain in my head and right ear. i was immediately rushed to the dr's office and was told that i have a contusion, with bleeding in the muscle and symptoms similar to a concussion. i did not lose consciousness, but am suffering all symptoms. i was told to keep ice on the area and take tylenol for the pain. i need to be kept under observation for the next 24 hrs by my family. my father has come to the assumption that with it being 8 degrees outside, that the pistons were lacking or contained frozen fluid, which causes them to not work properly. this is a major issue, not only to me, but to others. this should not be happening regardless of temperature. i am thankful that no children were standing next to me, as it would have probably created a fatality with the weight and speed of the gate crashing. i have had to have the front hood piston replaced for the same problem, but never even thought of the back lift gate being an issue. i can tell you this is my second suv and i never had this issue before with my other suv, not even in temperature below zero. please address this issue as soon as possible before someone else gets hurt, as most people are unaware of this issue, just like i was. i have only had this jeep for a little over a month and it has been nothing but problems technically. now that i have gotten those fixed, i physically get injured by it. *tr | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 01/17/2008 | 41000 | 4 | 12/20/2007 |
| I bought a 2006 jeep grand cherokee limited with 40,00 miles. the rear door support struts are not strong enough to hold up the door in cold weather. the door closes and has struck my spouse and me in the head. it will not stay open. *tr | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 02/25/2010 | 24362 | ||
| Tl*the contact owns a 2006 jeep grand cherokee. when he opened the hood of the vehicle, it fell on his head because the hydraulics failed. the vehicle was taken to the dealer who stated that the hydraulics do not work in cold weather. the dealer also stated that there was no fix for the failure; however, he would have to pay $100. the manufacturer was also called and confirmed what the dealer stated. the failure mileage was 24,362. | |||
| STRUCTURE - MOTORCYCLE KICKSTAND/CENTERSTAND | |||
| 09/27/2008 | 27000 | 1 | |
| Purchased 2006 jeep grand cherokee new. within first 6 months have been taking it bake to the dealer for intermittent lack/stalling. this happens while driving at different speeds and mostly making slight turns or when i begin to turn as well as up and down hill. this has been going on for the last 2 yrs,but most recently has happened alot more offend. i have taken it to the dealer with no result each time. within the last 2 weeks is has stalled at least 7 times. 9/27/08 i was injured from slamming the breaks and fighting the steering to avoid a head on collision at an intersection while starting to make a turn. i did take it to the dealer and again with no result. the day i dropped it off at the dealer it shut down in their lot. i was told that this would have been recorded in the codes,but they told me they found nothing. the next day it stalled while dropping my son off at school. he was with me when i was injured so i can prove it does happen. i did call the dealer back and that was 3 days ago. they will not return my phone call let alone honor my warranty. this car is not safe.*tr | |||