Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| H 11 | 06/01/2008 | 10025382 | Customer satisfaction notification h11; radio software update. this notification applies only to vehicles equipped with a mygig radio (sales code rer with navigation system or ren without navigation system). csc was received. *pe | 08/05/2008 | |
| 08-031 | 04/16/2008 | 10024945 | Dvd software update mygig radio for many radio functional issues and improvements. *nj | 06/10/2008 | |
| 08-039 | 04/24/2008 | 10024906 | Dvd software update ren mygig radio for many radio functional issues and improvements. *nj | 06/06/2008 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| SB-J19 | 08/01/2009 | 10032766 | Chrysler/jeep/dodge: california emissions warranty addendum. the warranty book on certain vehicles may contain errors or may be missing information regarding the coponents covered by the california emissions warranty. dodge-caravan/grand | 05/19/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 01/15/2008 | 250 | 1 | |
| The car came with an ipod connector located in the glove box. this feature was not an upgrade that i purchased after i bought the car, it was a feature that came with the car. this feature was also a feature that was very important to me and one of the sole reasons i purchased this edition of the jeep. about two after the car my entire uconnect system was in operable and so was the ipod connector. i took my car into the south bay jeep dealer near my home located in torrance, and they resolved it. about two weeks later the uconnect system went out again. i brought it in to the local jeep dealer and they resolved the problem. another two weeks after the second time the uconnect system went out again. at this point i was very upset at this is a brand new car, less than two months old and i have already brought it in three times. little did i know that i would soon be bringing my car in every two weeks to get this situation resolved. after 3 months of continuous trips to the southbay jeep dealer they finally resolved my issue with the uconnect system. however, they have yet to resolve my issue with the ipod connector in the glove box. since i have purchased the car i have brought it into the service dealer over 10 times to resolve this issue. its been 10 months since i purchased the car and this feature has not worked since i bought the car. i have sought the attention of dave driscoll, service manager at southbay jeep and he has informed me that he has done everything in his capacity to try to fix this issue. i am deeply disappointed in the chrysler brand. the fact this issue has not been resolved after 10 months is ridiculous. i have purchased a brand new car with features that i can not use. this is not acceptable to me. this is the first time i have purchased an american car and will probably be my last. there is no reason a customer should have to take her car in over 12 times. *tr | |||
| 11/24/2008 | 85000 | 1 | |
| I have just taken ownership of a 2003 jeep grand cherokee limited with 85,000 miles on it and after a few months, the passenger side heat went out and soon afterward the driver side heat went out too. my wife and i took the jeep up to a jeep dealership and we were told we were going to have to pay a little over $1,000 to get it fixed. they told us the blend-door actuators went out and that it was a very common problem on jeep grand cherokees ranging from 1999-2004. we are currently getting the problem fixed and are extremely upset that there has not been a recall for this very costly issue. what's even worse is the fact that if we continue to own the jeep, we have been told to expect this problem again in roughly 50,000 miles. *tr | |||