Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 06/15/2012 | 60000 | ||
| Tl* the contact owns a 2008 jeep grand cherokee. the contact stated while driving approximately 25 mph, the vehicle suddenly stalled. after shifting into park, the gear shifter seized and could not be removed from park. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 60,000. | |||
| 08/09/2012 | 41138 | 1 | |
| 8/8/12 driving from temple tx to tunica ms (stopping there before continuing on to indianapolis, in). car gave no issues/indications of trouble. 8/9/12 car would barely go 10 miles per hour leaving the hotel, would stop forward progress of any kind if i stopped, had to put in park, turn off car and turn on again. had to cross 4 lane highway, but could not get car to move forward fast enough to clear all 4 lanes and middle divider. took it in 2 green light tries and pulled into gas station (1/2 mile from hotel), gave car a rest, filled gas and same problem when started again. had to call tow truck and bring to local jeep dealer, 7 hours waiting at dealer to be told we had an early major transmission failure and it would be 8/13 before it would be ready. rented a car to continue our vacation. $3,934.73, transmission repaired, failure occurred at 41,138 miles, chrysler admits it is an early failure (and states we are out of all warranties), ms dealer states early failure and powertrain should be covered, contact chrysler when we get home and local dealer here states 5/50000 on powertrain. chrysler refuses to reimburse more than $1500 which we have not accepted and refuses to acknowledge 5 year/50,000 mile power train warranty. had this failed while driving at highway speeds it could have caused an accident for ourselves and others. chrysler has not called to this day the repair dealership to understand why the transmission failure occurred. we were told the oil had burnt by the dealership? there was plenty of transmission fluid, it was just burnt. we are writing to you to bring this potential safety issue with early transmission failure to your attention and to ask what exactly is the nhtsa/dot regulations regarding power train coverage/failures and what recourse we may have. thank you for any information you can provide. *tr | |||
| 08/09/2012 | 41138 | ||
| 8/8/12 driving from temple tx to tunica ms (stopping there before continuing on to indianapolis, in). car gave no issues/indications of trouble. 8/9/12 car would barely go 10 miles per hour leaving the hotel, would stop forward progress of any kind if i stopped, had to put in park, turn off car and turn on again. had to cross 4 lane highway, but could not get car to move forward fast enough to clear all 4 lanes and middle divider. took it in 2 green light trys and pulled into gas station (1/2 mile from hotel), gave car a rest, filled gas and same problem when started again. had to call tow truck and bring to local jeep dealer, 7 hours waiting at dealer to be told we had an early major transmission failure and it would be 8/13 before it would be ready. rented a car to continue our vacation. $3,934.73, transmission repaired, failure occurred at 41,138 miles, chrysler admits it is an early failure (and states we are out of all warranties), ms dealer states early failure and powertrain should be covered, contact chrysler when we get home and local dealer here states 5/50000 on powertrain. chrysler refuses to reimburse more than $1500 which we have not accepted and refuses to acknowledge 5 year/50,000 mile power train warranty. had this failed while driving at highway speeds it could have caused an accident for ourselves and others. chrsyler has not called to this day the repair dealership to understand why the transmission failure occurred. we were told the oil had burnt by the dealership? there was plenty of transmission fluid, it was just burnt. we are writing to you to bring this potential safety issue with early transmission failure to your attention and to ask what exactly is the nhtsa/dot regulations regarding power train coverage/failures and what recourse we may have. thank you for any information you can provide. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 11/01/2010 | 47000 | ||
| Tl- the contact owns a 2008 jeep grand cherokee. the contact stated while traveling speeds of 40 and 65 miles per hour the vehicle shifted into first gear, causing the vehicle to lose speed. the vehicle was taken to the dealer four times, but the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 32,000 and the current mileage was 47,000. rvk | |||
| 11/01/2010 | 47000 | ||
| Tl- the contact owns a 2008 jeep grand cherokee. the contact stated while traveling speeds of 40 and 65 miles per hour the vehicle places itself in first gear, causing the vehicle to loose speed. the vehicle was taken to dealer four times, but the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 32,000, and the current mileage was 47,000. rds. | |||
| 05/15/2009 | 34000 | 1 | |
| Vibration at 45 miles per hour and above.. *tr | |||
| 01/17/2009 | 2355 | 4 | 10/17/2008 |
| It would not roll down. tl*the contact owns a 2008 jeep grand cherokee. while driving approximately 30 mph on normal road conditions, the engine unexpectedly stalled. there were no warning indicators illuminated on the instrument panel. the vehicle restarted after the first attempt. the gear shifter was placed into drive and the accelerator pedal was depressed, but there was no response. the contact made several attempts before the vehicle was able to be driven again. the vehicle was taken to an authorized dealer, but they were unable to duplicate the failure. in addition, the gear shifter was stuck in park and would not shift into reverse. the vehicle was taken to an authorized dealer on a separate occasion for identical failures, but there were no resolutions. the vehicle has not been repaired. the failure and current mileages were 2,355. updated 3/3/09 *cn the consumer had difficulty getting the vehicle thevehicle out of gear. the left front window did not functin properly. updated 03/04/09. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 11/01/2008 | 5514 | 5 | 08/01/2008 |
| Tl*the contact owns a 2008 jeep grand cherokee. while stopped at a red light, the vehicle began to shake and lose power. the vehicle was taken to the dealer to have the pcm programmed. the pcm did not stop the shaking; however, the vehicle no longer jerked forward. the vehicle has been at the dealer five times for the shaking issue, but they cannot remedy the failure. the contact feels that this is a safety issue because the shaking and jerking almost caused a crash. the current mileage is 11,700 and failure mileage was 5,514. updated 6/4/09 *cn the rear view mirror was out of frame, the engine had a rough idle and it felt as though it was going to stall. updated 06/09/09.*jb the consumer she and her husband were displeased with the arbitration boards' decision. the consumer stated the vehicle would surge forward and vibrate when at a stop and would feel as though the vehicle would stall, even more without the air condition turned on. the explanation the consumer was given that the air condition will cycle on at the same time the cooling fans which was said to cause the problem. updated 11/02/09. | |||