Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/01/2011 | |||
| I purchased a brand new jeep grand cherokee limited in 2008. almost from the very begining i've had problems with this vehicle & had been going back & forth to the dealership for one repair after the other. although the previous issues were serious, they did not rise to the level of being a health/safety hazard as my current problem does. in 2011, i started experiencing intermittent electrical failure; specifically, the vehicle would just stop no matter whether i was driving 70 on the hwy or 30 in a neighborhood. the vehicle would turn off without warning & i would be left trying (w/out any power steering) to coast to the side of the road with whatever momentum was left. once to the side of the road, i put the vehicle in park, turned the ignition to the off position & wait a few seconds. i would then start the vehicle right up as if nothing had happened. i have taken the jeep in to the dealer where the problem could not be duplicated. i've gotten to the point where each time it stops, i call the dealer service dept just so the record would show that i called, reported the problem had occurred again & also to vent my frustration of this recurring problem. my concerns: 1) the stalling is happening more frequently 2) the problem can't be duplicated on cue 3) i can't get more than a condescending, what do you want tone from mgmt at the dealership & 4) there does not seem to be any sense of urgency from anyone other than myself . my questions: does there really have to be some type of accident or fatality before someone actually tries to find out why this is happening & fix it? why aren't the service people equipped to do more than just speak to the vehicle owner as if we are stupid & like i'm just making up stories. although they haven't been able to duplicate the problem, is there truly someone trying to find out what the problem is? who do i need to contact? | |||