Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| SB-08-029-10 | 12/15/2010 | 10037638 | Ready | 05/31/2011 | |
| SB-08-029-10 | 12/15/2010 | 10037638 | Chrysler group: the power liftgate will not open or close. 2011 grand cherokee. *rm | 05/31/2011 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| SB-08-034-12 | 05/10/2012 | 10044529 | Jeep: the air suspension control module (ascm) needs reprogramming with new software. *pe | 07/11/2012 | |
| CSN-K40 | 04/01/2011 | 10038864 | Ready | 06/28/2011 | |
| CSN-K40 | 04/01/2011 | 10038864 | Chrysler service campaign: see document search button for owner letter. 2011 jeep grand cherokee. the radio does not have the correct software to run sirius radio. *rm | 06/28/2011 | |
| SB-18-025-10 | 08/31/2010 | 10034638 | Jeep: driveability improvements, hard start, spark knock, etc light flashing. involves reprogramming the powertrain control module (pcm) with new software. *pe | 12/13/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/20/2013 | 36450 | ||
| Tl- the contact own a 2011 jeep cherokee. the contact stated that while driving approximately 10 mph, the vehicle suddenly stalled. the vehicle was taken to the dealer three different times for diagnosis. the technicians performed a flash update and replaced the win module. the failure continued after the repair. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 36,450. mah | |||
| 01/20/2013 | 36450 | ||
| Tl- the contact own a 2011 jeep cherokee. the contact stated that while driving approximately 10 mph the vehicle suddenly stalled. the vehicle was taken to the dealer three different times for diagnosis. the technicians performed a flash update and replaced the win module. the failure continued after the repair. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 36,450. da | |||
| 12/11/2012 | 21517 | 2 | |
| 2011 jeep grand cherokee. consumer writes in regards to vehicle stalled then turned off while driving. *smd the consumer stated when the vehicle stalled, it became impossible to the steer the vehicle, the brakes did not respond, the headlights went out, they blinkers did not work and the dashboard was dark. the only display on the sash was the radio/navigation display and the center console text indicating how to start the vehicle. the consumer tried pressing the brake and the start button, but nothing happened. when she slowed down enough, she pushed the transmission lever hard into park, hoping to bring the vehicle to a complete stop. the vehicle was towed to the dealer. the service technician determined the remote keyless entry module was not communicating correctly with the other modules associated with operating the vehicle correctly. an update was performed on the modules, including the remote keyless entry module. however, the technician could not guarantee that it wouldn't happen again. on january 9, 2013, a similar symptom occurred again. when the consumer pushed the ignition button, the vehicle started, but it only lasted for a moment. it then shut down and the center console text displayed on how to start the vehicle. the consumer then pressed the brake and the push button and the vehicle started again, but shut down minutes later. when the key fob was physically placed in the ignition location, the vehicle started without any problems. *jb | |||
| 08/27/2012 | 32100 | 1 | |
| Tried to enter vehicle. would not unlock using passive key fob. had to use a key to unlock door. once door unlocked, the security horn started. had to re-lock door to shut horn off. door would now unlock using passive system. have had numerous instances of the vehicle not recognizing the key fob. had to take it out of my pocket and hold it close to the dash or open and close the door several times before being able to start the vehicle. *tr | |||
| 08/27/2012 | 32100 | ||
| Tried to enter vehicle. would not unlock using passive key fob. had to use a key to unlock door. once door unlocked, the security horn started. had to re-lock door to shut horn off. door would now unlock using passive system. have had numerous instances of the vehicle not recognizing the key fob. had to take it out of my pocket and hold it close to the dash or open and close the door several times before being able to start the vehicle. | |||
| 04/18/2012 | 6000 | ||
| Tl-the contact owns a 2011 jeep grand cherokee. the contact stated that the driver secured a child in the rear seating and shut the doors. the driver then realized that she left the key fob inside of the vehicle and the doors were locked. the contact also stated that the vehicle was designed in a manner in which the doors were not supposed to lock unless someone was seated in the driver's seat. the driver had to break the driver's window to enter the vehicle and unlock the doors. the vehicle was taken to an authorized dealer, but they could not duplicate or diagnose the failure. the broken window was replaced. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 6,000. sm. | |||
| 11/25/2011 | 479 | ||
| We purchased a new 2011 jeep grand cherokee 11/23/2011. the car had 308 miles on odometer. on 11/25/2011 as we were going out of town the vehicle's diagnostic (obd ii) system warning appeared, with a symbol mil indicating a malfunction indicator light. i checked the fuel tank cap and it was tight, i drove the vehicle to the nearest chrysler/jeep dealership in hamptonroads, va. the service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. none were available for replacement. the service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. we, my wife and i escaped without phsyical harm, but had to stand by and watch it burn until the firedepartment arrived. | |||
| 05/18/2011 | 6500 | ||
| Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the forward collision system was defective and if a vehicle was in front of the contact and he approached the vehicle at rapid speeds, the alarm would not sound in time enough to avoid a crash. the failure would also occur when attempting to park the vehicle and would not alert him when the vehicle was too close to another. the vehicle was taken to the dealer but they were unable to determine the failure. the failure mileage was 6,500. | |||
| 05/18/2011 | 6500 | ||
| Tl- the contact owns a 2011 jeep grand cherokee. the contact stated that the forward collision system was defective and if a vehicle was in front of the contact and he approached the vehicle at rapid speeds, the alarm would not sound in time enough to avoid a crash. the failure would also occur when attempting to park the vehicle and would not alert him when the vehicle was too close to another. the vehicle was taken to the dealer but they were unable to determine the failure. the failure mileage was 6,500. kmj | |||
| 05/18/2011 | 6500 | ||
| Tl- the contact owns a 2011 jeep grand cherokee with 6500 miles. the contact stated that the forward collision system dose not work properly.the contact stated that if a vehicle is in front of him and he drives upon it at a high rate of speed the alarm dose not sound soon enough to avoid a crash.the failure also occurs when parking and the vehicle dose not alert him that he is too close to the other parked vehicle.the vehicle has been taken to the dealer but they have been unable to find the failure. bl | |||