Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 11/02/2012 | 11000 | ||
| Jeep was headed east bound in to lighted intersection. 2nd car headed west made a left accross the easte bound lane. the accident happened when the east bound car hit the car that was turrning. the speed of the impact was 40 plus milles per hour. the air bags in the jeep did not deploy. | |||
| 05/31/2012 | 23300 | ||
| Our 2011 jeep grand cherokee has exhibited multiple instances of sudden unintended acceleration (sua). it has occurred to my wife, one of our sons who is and aerospace engineer and myself on different days at differnt speeds and locations. i personally have experienced it on two occasions, one of which caused a minor accident as i was backing out of a parking space, with my foot on the brake put the car in drive and it lunged forward of its own accord, there were two other people in the car and a witness outside the car who reported it just lunged and the brake lights were still on. chrysler inspected the car, found nothing and has closed the case. i called chrysler and asked that we discuss the issue they said they found noting, fixed noting and thus the case is closed. so they are calling three people bold face liars and my concern is they did not find anything so the cause of the problem still exists and can happen again and my wife is at risk every time she gets in the car. there are over 1,000 complaints on various forums about sua instances on jip cherokees, chanel 7 news even did a segment on it a few years back. can you plesae help at all on this issue? thank you. | |||
| 06/16/2012 | 30000 | ||
| My issue is with the a/c evaporator in my 2011 jeep grand cherokee. after driving for about 3 hours on the road with the a/c in use the evaporator freezes up and air stops blowing out of the vents. i can still hear the a/c working but nothing blows out. i took my car to the dealership (q chrysler in dallas) and they told me chrysler is aware of the ongoing and reoccurring problem but has determined that they are not going to fix it. they recommended that i just use the a/c on a warmer setting or turn it off after it freezes up and wait a while for it to thaw out. i believe this is an unacceptable fix for a problem that i have and that should be covered under my warranty. i know other people with chrysler vehicles that have the same exact issue. this can be very dangerous when you are on a road trip in the south in heats of 100+ degrees especially when you plan to ride in a car with functional a/c. | |||
| 05/13/2011 | 8000 | ||
| 2011, 2012 chrysler vehicles with the pentastar v6 3.6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. there is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. the tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc., the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. with all other vehicles on the road trying to get by and not slow down, this creates an extreemly dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailures have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertized specifications. chrysler does not want to change the advertized specs due to the fact that it might cost them money, even though many peoples lives are at risk. chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to chrysler. | |||
| 11/25/2011 | 479 | ||
| We purchased a new 2011 jeep grand cherokee 11/23/2011. the car had 308 miles on odometer. on 11/25/2011 as we were going out of town the vehicle's diagnostic (obd ii) system warning appeared, with a symbol mil indicating a malfunction indicator light. i checked the fuel tank cap and it was tight, i drove the vehicle to the nearest chrysler/jeep dealership in hamptonroads, va. the service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. none were available for replacement. the service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. we, my wife and i escaped without phsyical harm, but had to stand by and watch it burn until the firedepartment arrived. | |||