Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| SB-08-034-12 | 05/10/2012 | 10044529 | Jeep: the air suspension control module (ascm) needs reprogramming with new software. *pe | 07/11/2012 | |
| SB-18-050-11 | 11/10/2011 | 10042853 | General motors: on some 2012 vehicles, the powertrain control module (pcm) had been selectively erased and reprogrammed with the new software. *pe | 01/18/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 03/10/2012 | 1000 | 1 | |
| I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. this time i was not able to drive to the dealership - i had to tow it in because it was not drivable. i have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are unable to recreate the problems & cannot help me. i have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. they called me today, after having it for 4 days, and told me the check engine light was for a evap perg system so they replaced a hose & updated my power control module as a precaution. when i asked them how this had anything to do with my engine problems he could not explain it. when i asked him why my engine has problems he could not explain it. no one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. i have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is. *tr | |||
| 03/10/2012 | 1000 | ||
| I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the elceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes dont work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not excelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. this time i was not able to drive to the dealership - i had to tow it in beacuse it was not driveable. i have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are unable to recreate the problems & cannot help me. i have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinate amount of time, i go to voicemail, or no one is avalible. they called me today, after having it for 4 days, and told me the check engine light was for a evap perg system so they replaced a hose & updated my power control modual as a precaution. when i asked them how this had anything to do with my engine problems he could not explain it. when i asked him why my engine has problems he could not explain it. no one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. i have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaing and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a lair and i am making up stories so the situation looks worse then it actually is. | |||