Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | ||||||||||||||||
| 11V487000 | CHRYSLER GROUP LLC | V (Vehicle) | 667 | 12/28/2011 | MFR | CHRYSLER GROUP LLC | 09/29/2011 | 09/29/2011 | ||||||||
| Defect Summary | Chrysler is recalling certain model year 2012 chrysler vehicles, including 200 and town and country models, dodge vehicles, including charger, durango, grand caravan and journey models and jeep grand cherokee vehicles manufactured from august 31, 2011, through september 13, 2011, that are equipped with 3.6l engines. these engines may experience connecting rod bearing failure due to debris inside the engine block. | |||||||||||||||
| Consequence Summary | Connecting rod failure may lead to engine seizure which may increase the risk of a crash. | |||||||||||||||
| Corrective Summary | Chrysler will notify owners and replace the engine free of charge. the safety recall is expected to begin on or about november 18, 2011. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | This is chrysler safety recall number l33.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 02/07/2013 | 23000 | ||
| Tl- the contact owns a 2012 jeep grand cherokee. the contact stated that while traveling 45 mph, the check engine light illuminated and the vehicle stalled. the vehicle was moved to the shoulder. the contact was able to restart the vehicle and was then taken to the dealer to be inspected. the dealer stated that the failure was caused by cylinder number 4 misfiring in the head of the engine. the dealer also stated that the part was currently on back order. the vehicle was awaiting repairs. the failure and current mileages were 23,000. mah | |||
| 02/07/2013 | 23000 | ||
| Tl- the contact owns a 2012 jeep grand cherokee. the contact stated that while traveling 45 mph the check engine light came on and the vehicle started to loose power. the contact pulled over to the side of the road and turned the vehicle off. the contact was able to turn the vehicle back on and took the vehicle to the dealer to be inspected. the dealer stated that the failure was caused by cylinder #4 misfiring in the head of the engine. the dealer stated this was known by the manufacturer and that the part was currently on back order. the contact will have to wait two to six months for the repair. the failure mileage and current mileages were 23,000.rl | |||
| 10/05/2012 | 27500 | 1 | |
| A check engine light came on whilst stopped at a red light. we took it to autozone and they plugged into it and they displayed a misfire on 2. this is the 2nd time it happened. the first time chrysler changed the head. now its in the shop for the same issue. i am waiting for the dealer to get back with me on what chrysler is going to do. *tr | |||
| 10/05/2012 | 27500 | ||
| A check engine light came on whilst stopped at a red light. we took it to autozone and they plugged into it and they displayed a misfire on 2. this is the 2nd time it happened. the first time chrysler changed the head. now its in the shop for the same issue. i am waiting for the dealer to get back with me on what chrysler is going to do. | |||
| 08/28/2012 | 13150 | ||
| Tl* the contact owns 2012 jeep grand cherokee. the contact stated that the check engine warning light was illuminated. the vehicle was taken to the dealer who ran a diagnostic test and advised the contact that the head cylinder gasket malfunctioned. the vehicle was repaired. the manufacturer was notified of the issue. the failure mileage was 13,150. | |||
| 08/28/2012 | 13150 | ||
| Tl-the contact owns 2012 jeep grand cherokee. the contact stated that the check engine warning light was illuminated. the vehicle was taken to the dealer who ran a diagnostic test and advised the contact that the head cylinder gasket malfunctioned. the vehicle was repaired. the manufacturer was notified of the issue. the failure mileage was 13,150. kmj | |||
| 08/28/2012 | 13150 | ||
| Tl-the contact owns 2012 jeep grand cherokee. the contact stated the engine light started to illuminate. the vehicle was taken to the dealer who ran a diagnostic test and stated the head cylinder gasket malfunction. the vehicle was repaired under warranty. the manufacturer was notified and informed of the failure. the failure mileage was 13,150. mw | |||
| 03/10/2012 | 1000 | 1 | |
| I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. this time i was not able to drive to the dealership - i had to tow it in because it was not drivable. i have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are unable to recreate the problems & cannot help me. i have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. they called me today, after having it for 4 days, and told me the check engine light was for a evap perg system so they replaced a hose & updated my power control module as a precaution. when i asked them how this had anything to do with my engine problems he could not explain it. when i asked him why my engine has problems he could not explain it. no one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. i have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is. *tr | |||
| 03/10/2012 | 1000 | ||
| I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the elceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes dont work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not excelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. this time i was not able to drive to the dealership - i had to tow it in beacuse it was not driveable. i have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are unable to recreate the problems & cannot help me. i have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinate amount of time, i go to voicemail, or no one is avalible. they called me today, after having it for 4 days, and told me the check engine light was for a evap perg system so they replaced a hose & updated my power control modual as a precaution. when i asked them how this had anything to do with my engine problems he could not explain it. when i asked him why my engine has problems he could not explain it. no one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. i have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaing and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a lair and i am making up stories so the situation looks worse then it actually is. | |||
| 07/10/2012 | 1535 | 1 | |
| I started the engine of my 2012 jeep and as soon i began traveling with the jeep fluids poured from the middle of the engine. i did not notice this until i stopped the vehicle after driving 10 minutes. the computer did not show any signs of an error or engine trouble. when i stopped the vehicle and looked under the front of the car i saw a steady stream of orange liquid pouring from the middle of the engine. this fluid was engine coolant. i immediately had the vehicle towed to a local chrysler service station. my jeep has been with the service department for over two weeks now. the jeep cannot be fixed due the fact that chrysler has no spare parts. *tr | |||
| 07/10/2012 | 1535 | ||
| I started the engine of my 2012 jeep and as soon i began traveling with the jeep fluids poured from the middle of the engine. i did not notice this until i stopped the vehicle after driving 10 minutes. the computer did not show any signs of an error or engine trouble. when i stopped the vehicle and looked under the front of the car i saw a steady stream of orange liquid pouring from the middle of the engine. this fluid was engine coolant. i immediately had the vehicle towed to a local chrysler service station. my jeep has been with the service department for over two weeks now. the jeep cannot be fixed due the fact that chrysler has no spare parts. | |||
| 06/13/2012 | 35 | ||
| Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 50 mph, the contact glanced into the rear view mirror and noticed smoke outside of the vehicle. immediately the vehicle was maneuvered to the side of the road. the contact exited the vehicle when suddenly, massive flames erupted from under the hood. a fire report was filed of the incident. the fire inspector informed the contact that the fire originated from the engine area. the vehicle was completely destroyed and towed to an authorized dealer for further investigation. the manufacturer was not notified of the failure. the approximate failure mileage was 35. | |||
| 06/13/2012 | 35 | ||
| Tl-the contact owns a 2012 jeep grand cherokee. while driving approximately 50 mph, the contact glanced into the rear view mirror and noticed smoke outside of the vehicle. immediately the vehicle was maneuvered to the side of the road. the contact exited the vehicle when suddenly, massive flames erupted from under the hood. a fire report was filed of the incident. the fire inspector informed the contact that the fire originated from the engine area. the vehicle was completely destroyed and towed to an authorized dealer for further investigation. the manufacturer was not notified of the failure. the approximate failure mileage was 35. kmj | |||
| 06/13/2012 | 35 | ||
| Tl-the contact owns a 2012 jeep grand cherokee. while driving approximately 50 mph, the contact glanced into the rear view mirror and noticed smoke outside of the vehicle. immediately the vehicle was maneuvered to the side of the road. the contact exited the vehicle and then suddenly massive flames erupted from underneath the hood. a fire report was filed of the incident. the fire inspector informed the fire originated from the engine area. the vehicle was completely destroyed and towed to an authorized dealer for further investigation. the manufacuter was not notified of the failure. the approximate failure mileage was 35. js | |||
| 05/20/2012 | 1000 | ||
| Backing our boat into driveway, car had been running about 20 minutes and engine under hood started smoking, fluid then dripped to driveway and caught fire, extended into full engin compartment engine entirely destroyed | |||
| ENGINE AND ENGINE COOLING | |||
| 02/01/2013 | 10000 | 1 | |
| The incident occurred during acceleration up an entrance ramp incline from 30 mph to 50 mph entering the highway. when entering the highway a vehicle moved into my path at which time, i quickly moved my foot from the accelerator pedal to the brake pedal to find the brake pedal was hard to press and my car did not respond to any brake pedal input, at that moment. i had to swerve to avoid contact with the other vehicle. a very short time later, the brakes appeared to function normally again. i was able to recreate this condition multiple times and brought my vehicle in for service. they were unable to recreate the condition initially. i rode with the technician and walked him through the steps to recreate my experience. he confirmed the condition existed. the dealership has replaced a brake booster vacuum hose and can still create the condition in my vehicle a brake pedal that is hard to depress and does not slow/stop the vehicle immediately. chrysler has stated it is aware of this condition in it's pentastar 6 cylinder due to low vacuum brake boost under certain conditions and describes the condition as a characteristic of the engine, further explaining the vehicle is working as intended. while every one at the dealership and chrysler was nice this is a safety concern that needs to be remedied immediately. not having responsive brakes under all conditions is not acceptable, this is not a characteristic but a design flaw that someone needs to address before too many units are on the roads and experience the wrong conditions at the wrong time and someone is not able to swerve or stop in time. i can't imagine this has not occurred already. there is a chrysler start case with this information in it. | |||
| 12/18/2011 | 4200 | ||
| I was going approximately 20-25 approaching a signal light. i let off the gas and applied the brake as the light was red. as i let off the gas, the engine began to rev higher and as i applied the brake i had to apply it harder and harder as the engine continued to rev even higher. i began to smell the brakes burning as they tried to hold the car back. fortunately i had the foresight to put the car in neutral. it continued to rev for about 5 seconds and then went down to normal. it has happened once. no warning lights went on. the dealer said that they contacted the detroit technical bureau and they suggested that maybe it was the floor mat, or my foot, etc, etc but claimed they had no other reports of this occurring. i don't have carpets as i opted for the rubber mats and they sit tight to the floor. and my foot was not stuck on the gas. i was conscious of the fact that my foot was on the brake and not the gas as i was trying to figure out what the heck was going on. they said they drove it and did computer checks and had no explanation. the service rep said the response from the technical bureau would be insulting to me. the dealer was bradshaw jeep in watertown, ct and the service rep was victor. i wrote this out on the service order and kept a copy. | |||