Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| SB-18-050-11 | 11/10/2011 | 10042853 | General motors: on some 2012 vehicles, the powertrain control module (pcm) had been selectively erased and reprogrammed with the new software. *pe | 01/18/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 03/10/2012 | 1000 | 1 | |
| I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. this time i was not able to drive to the dealership - i had to tow it in because it was not drivable. i have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are unable to recreate the problems & cannot help me. i have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. they called me today, after having it for 4 days, and told me the check engine light was for a evap perg system so they replaced a hose & updated my power control module as a precaution. when i asked them how this had anything to do with my engine problems he could not explain it. when i asked him why my engine has problems he could not explain it. no one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. i have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is. *tr | |||
| 07/10/2012 | 1535 | 1 | |
| I started the engine of my 2012 jeep and as soon i began traveling with the jeep fluids poured from the middle of the engine. i did not notice this until i stopped the vehicle after driving 10 minutes. the computer did not show any signs of an error or engine trouble. when i stopped the vehicle and looked under the front of the car i saw a steady stream of orange liquid pouring from the middle of the engine. this fluid was engine coolant. i immediately had the vehicle towed to a local chrysler service station. my jeep has been with the service department for over two weeks now. the jeep cannot be fixed due the fact that chrysler has no spare parts. *tr | |||
| 07/10/2012 | 1535 | ||
| I started the engine of my 2012 jeep and as soon i began traveling with the jeep fluids poured from the middle of the engine. i did not notice this until i stopped the vehicle after driving 10 minutes. the computer did not show any signs of an error or engine trouble. when i stopped the vehicle and looked under the front of the car i saw a steady stream of orange liquid pouring from the middle of the engine. this fluid was engine coolant. i immediately had the vehicle towed to a local chrysler service station. my jeep has been with the service department for over two weeks now. the jeep cannot be fixed due the fact that chrysler has no spare parts. | |||