Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 02/03/2013 | 14500 | ||
| Driving the vehicle from the driveway doen the road to a stop sign. when applying the brakes noticed that the pedal went down to the floor and the brakes did not grab to stop the vehicle. holding the pedal to the floor heard a sound (like air releasing from a basketball) and the vehicle slowly began to slow down and roll to a stop. acrefully reached my destination which was a short distance. left vehicle in parking lot and went to work. came out approximately three hours later. air temperature had warmed up to above 32 degrees. drove vehicle again and brakes worked normally. called dealership the next day and they said since no abs light came on they really couldn't do anything. they suggested that maybe there was air in the brake line. well on feb.18th it happened again after the vehicle was outside in the cold and the wind chill was in the single digits. i called the dealership immediately and was told to bring it to them. i did and the service person when moving my vehicle to around back had the same occurance. brake pedal going all the way to the floor and vehicle rolling to a stop. well the mechanic didn't get to the vehicle until later in the day when the air temperature warmed up and he found that the brakes were functioning normally and he could not find any issue with the brake lines, brake master cyclinder, or abs. the dealer has kept the vehicle overnight but i am concerned they will find no issue. i do not want to drive the vehicle until i am assured that the brakes will function properly in all weather condions. | |||
| 03/10/2012 | 1000 | 1 | |
| I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. this time i was not able to drive to the dealership - i had to tow it in because it was not drivable. i have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are unable to recreate the problems & cannot help me. i have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. they called me today, after having it for 4 days, and told me the check engine light was for a evap perg system so they replaced a hose & updated my power control module as a precaution. when i asked them how this had anything to do with my engine problems he could not explain it. when i asked him why my engine has problems he could not explain it. no one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. i have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is. *tr | |||
| 03/10/2012 | 1000 | ||
| I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the elceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes dont work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not excelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. this time i was not able to drive to the dealership - i had to tow it in beacuse it was not driveable. i have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are unable to recreate the problems & cannot help me. i have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinate amount of time, i go to voicemail, or no one is avalible. they called me today, after having it for 4 days, and told me the check engine light was for a evap perg system so they replaced a hose & updated my power control modual as a precaution. when i asked them how this had anything to do with my engine problems he could not explain it. when i asked him why my engine has problems he could not explain it. no one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. i have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaing and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a lair and i am making up stories so the situation looks worse then it actually is. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 02/01/2013 | 10000 | 1 | |
| The incident occurred during acceleration up an entrance ramp incline from 30 mph to 50 mph entering the highway. when entering the highway a vehicle moved into my path at which time, i quickly moved my foot from the accelerator pedal to the brake pedal to find the brake pedal was hard to press and my car did not respond to any brake pedal input, at that moment. i had to swerve to avoid contact with the other vehicle. a very short time later, the brakes appeared to function normally again. i was able to recreate this condition multiple times and brought my vehicle in for service. they were unable to recreate the condition initially. i rode with the technician and walked him through the steps to recreate my experience. he confirmed the condition existed. the dealership has replaced a brake booster vacuum hose and can still create the condition in my vehicle a brake pedal that is hard to depress and does not slow/stop the vehicle immediately. chrysler has stated it is aware of this condition in it's pentastar 6 cylinder due to low vacuum brake boost under certain conditions and describes the condition as a characteristic of the engine, further explaining the vehicle is working as intended. while every one at the dealership and chrysler was nice this is a safety concern that needs to be remedied immediately. not having responsive brakes under all conditions is not acceptable, this is not a characteristic but a design flaw that someone needs to address before too many units are on the roads and experience the wrong conditions at the wrong time and someone is not able to swerve or stop in time. i can't imagine this has not occurred already. there is a chrysler start case with this information in it. | |||
| 07/02/2012 | 1 | ||
| 2012 jeep grand cherokee. consumer states problem with vehicle brakes *tgw the consumer stated he had several close calls when he suddenly had to slam on the brakes and the vehicle seemed to take additional time to stop.*jb | |||