Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 11/22/2010 | 49800 | ||
| Auto transmission gear shift not shifting into gears correctly; loss power around curves; sometimes engine light comes on; sometimes all gear indicators come on on dash; feels as though can't accelerate when entering onto highway or passing. nothing done yet. called dealer, online searches. very very many same-similar online & very expensive repair $700+. appears to be defective part & should be recall/dealer replace/repair!! | |||
| 06/04/2010 | 38000 | ||
| Car will decelerate, and will not respond to depressing of the accelerator pedal. occurs at various speeds and traffic conditions. contacted dealership, began to describe issue, without describing the make and model, and the repair-shop was able to then tell me the make and model of my vehicle without me previously disclosing. (already had gear shift module replaced once before, and since the issue occurred 14 months later, dealership refuses to cover expense of replacement.) this is a very dangerous issue, and as stated before, occurs at various times and traffic conditions, and there are no preceding warnings or other indicators that foreshadow the occurrence. car is now at 42,000 miles, yet it is in need of a 3rd shift module, seems highly unlikely. dealership needs to declare a recall or when the customer has the problem, they fix it without further expense to the consumer. i bought this jeep new, and its my 4th one, however, i am extremely disappointed with their customer service, and the quality of vehicle they are producing, and will not ever purchase their vehicles again. | |||
| 01/10/2009 | 22000 | ||
| The tire jack is unstable for the vehicle. i have had mine collapse and not tall enough for the vehicle. i watched a man almost get pinned by a jack failure on a 2011 jeep grand cherokee. mine is a 2007. does anyone check this equipment. | |||
| 06/04/2010 | 38000 | ||
| Car will decelerate, and will not respond to depressing of the accelerator pedal. occurs at various speeds and traffic conditions. contacted dealership, began to describe issue, without describing the make and model, and the repair-shop was able to then tell me the make and model of my vehicle without me previously disclosing. (already had gear shift module replaced once before, and since the issue occurred 14 months later, dealership refuses to cover expense of replacement.) this is a very dangerous issue, and as stated before, occurs at various times and traffic conditions, and there are no preceding warnings or other indicators that foreshadow the occurrence. car is now at 42,000 miles, yet it is in need of a 3rd shift module, seems highly unlikely. dealership needs to declare a recall or when the customer has the problem, they fix it without further expense to the consumer. i bought this jeep new, and its my 4th one, however, i am extremely disappointed with their customer service, and the quality of vehicle they are producing, and will not ever purchase their vehicles again. | |||
| 01/10/2009 | 22000 | ||
| The tire jack is unstable for the vehicle. i have had mine collapse and not tall enough for the vehicle. i watched a man almost get pinned by a jack failure on a 2011 jeep grand cherokee. mine is a 2007. does anyone check this equipment. | |||