Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||
| 01/01/2003 | 11/25/2001 | ||
| Experiencing problems with the drivers side door lock. it makes a loud buzzing sound when unlocking using the remote or manually. the door will unlock but won't lock. alarm will sound even if door is unlocked when opened and remote has been used to lock all other doors. i have also had to have the front rotors and brake pads replaced twice in the last year. *jb | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 04/27/2004 | 52000 | 1 | 10/10/2002 |
| Bought jeep grand cherokee used from a dealer with 34.600 miles on it - brakes seemed fine then. soon after brakes started squealing and then vibrating - the latter became really violent by the time i had 52,000 miles on the vehicle. i replaced the front pads and the rotors with used ones that were turned. the vibration stopped but the rears were squealing by then. i turned the rotors and replaced the rear pads at 58.000 miles. at 60,000 miles it is beginning to vibrate again and the squeal is very pronounced again. i have since learned that this is a common problem with this year and model...to the point where they should have been recalled long ago. this is a safety issue: i almost lost control at 55 mph when i had to hit the brakes somewhat forcefully. the dealer told me a fix will cost $800.00 just for the fronts to solve the warping brake rotor problem. i understand that there is no backing plate on this vehicle so that when it rains cold water splashes directly on the hot components. it certainly appears to be a design issue, so i wonder where the ntsb has been on this one...? chrysler is just waiting it out so it doesn't have to do anything about it - especially a 4-5 year old vehicle now. | |||
| While depressing brakes pedal went all the way to the floor, resulting in extended stopping distance. please provide further information. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FLUID | |||
| 1 | |||
| Vehicle is leaking brake and transmission fluids excessively.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 07/26/2006 | 47000 | 6 | 06/02/2002 |
| I own a '99 jeep grand cherokee laredo and i purchased this vehicle from overland park jeep in overland park jeep in 2002. over the 3-4 year period of time that i owned this car, i had to get the brakes serviced for about 5 times for the exact same problem. i took my car to a jeep certified dealer jim&clark motors. every time i took my car there to get the brakes serviced, i had to pay a significant amount of money but the problem was only temporarily solved. the problem was that the steering wheel would vibrate every time i use my brakes. especially on the highway the vibration becomes apparent even to the passengers. almost every time only 6 months after i would start to feel a pulsation on the steering wheel. i have addressed the issue to jim clark service. they did not seem to care and instead performed the same service even the last time i took my car there. the main reason why i took my car there was that, it is a jeep and where else can take good care of a jeep better than a jeep certified shop. the vibration on the steering wheel turns into a safety issue every time. the pulsation/vibration becomes very strong and as i am driving, especially on the highway, i hesitate to use my brakes and choose not to use them unless i really have to. i look for other ways to slow down my car before i use my brakes. i do things such as using the overdrive on/off button. it is also very likely that the pulsation i feel on my steering wheel transfers to the wheels, basically due to the fact that the source of the vibration is the brake system (front). this may result in even a more serious safety issue. this is my only car, and i have to drive it although it is not in its best condition. thank you very much for your time in advance, jim&clark motors 2121 w 29th terrace lawrence, ks, 66047 service : (785) 843-3055 overland park jeep 8775 metcalf avenue overland park, ks, 66212 service : (913) 381-8100. *nm | |||
| 3 | 09/18/1999 | ||
| The brakes chatter/pulsate during high speed braking, the dealer first turned the front rotors at about 9000 miles which improved braking but only lasted for about 4000 miles then the brakes begin to chatter again, at 14000 miles the dealer replaced the rotors and brake pads, that fix lasted about 24000 miles. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 08/06/2000 | 0 | ||
| When putting on brakes steering wheel vibrates, and truck is all over the road.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 11/29/2004 | 48646 | 4 | 10/22/1999 |
| Similar to many other complaints filed with the nhtsa - while driving at highway speed applied the brakes to slow down and vehicle started to pull to right into the other lane. this caused calipers to lock up. took vehicle to dealer , again for the fourth time for this problem & had it repaired. after each repair problem would reappear. was told that this is a known issue by the dealer and the jeep calipers were not made well. dealer said (after already spending $2,000 in brkae issues) that the only fix would be to spend another $600 to put all new rotors and calipers on - that jeep had redesgined. no recall notice was given to cover this cost - although i am told jeep has a technical service bulliten on this. what recourse does the consumer have to this very common and expensive jeep issue without a recall notice!!!*ak | |||
| 40000 | 1 | ||
| While driving the front end of the vehicle bounced around because the calipers became stuck. the dealer replaced the calipers at the consumers expense. *nlm | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 01/05/2000 | 5500 | 5 | 07/14/1999 |
| Caller stated: every time brakes are depressed, the front suspension pulsates/vibrates. caller received a service bulletin with instructions to completely replace the brake system. rotors and pads have been serviced several times.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 10/04/2005 | 70000 | 7 | 09/09/1999 |
| Have had brakes on this vehicle worked on 7 times since purchased new. only has approximately 70k miles. all seemed to be the result of warped rotors. latest incident check engine light went on, had head gasket replaced, serpentine belt replaced and t-stat. *jb | |||
| 01/05/2000 | 5500 | 5 | 07/14/1999 |
| Caller stated: every time brakes are depressed, the front suspension pulsates/vibrates. caller received a service bulletin with instructions to completely replace the brake system. rotors and pads have been serviced several times.*ak | |||
| 04/05/2004 | 3 | ||
| The brakes have failed making the ability to stop the vehicle difficult. taken for repair of the rotors for a total of 3 times, but the problem is still occurring. manufacturer was notified by consumer. | |||
| 05/23/2004 | 40000 | 20 | 02/16/2004 |
| Front end shakes violently if slightest bump in road; also has shaken when slowing. 5 mechanics cannot find any problem in front end. replaced tie rod ends hoping to fix problem, to no avail. also, defective rear rotors had to be replaced. only 42,000 miles on this truck. *nm | |||
| 08/20/2003 | 40000 | 0 | 12/23/2002 |
| Purchased a 1999 jeep grand cherokee laredo on 12/23/2002 with 36400 miles on it. i have had the front brake rotors replaced twice in 4 months. now the rear differential i.e. rear wheel bearings need to be replaced. estimated to have $800.00 in repair, and jeep is making a horrible whining, grinding noise. company refuses to stand by their product. current mileage 52,000. i have been told that this particular part should last the lifetime of the vehicle. another mechanic told us this year and model that jeep is known for this trouble along with the brake problem. why doesn't someone make jeep co. accountable for mechanical defects? *la | |||
| 02/16/2003 | 1 | 08/13/2002 | |
| I bought a 99 jeep grand cherokee lorado with the extended warranty, i was told it was bumper to bumper, but when the brakes needed to be redone and the rotors warped the company told me they are only covered to 15,000 miles, and that they wouldn't replace the rotors that warped because they aren't covered anyomore. since i purchased the truck with 35,000 miles on it and the extended warranty covers it to 100,000, i think that chrysler should replace the rotors that were bad to begin with.*ak | |||
| 1500 | 4 | 01/01/1999 | |
| Have had to have the rotors fixed 4 times in 65,000. car shakes violently in front and difficulty stopping at speeds in excess of 35 mph. have never had a vehicle with as many brake problems as this jeep has had. normally brakes should not require repair for the first 45,000 miles. the brake system has engineering flaws. *jb ***dimsii ivoq entry posted after 12/12/02 cut-over to artemis****768320 | |||
| 05/03/2002 | |||
| Rotors are warped. while traveling there is vibration inside of steering wheel. dealership is aware of problem.*ak | |||
| 06/01/2001 | |||
| Brake rotors are warped every 15,000 mph. dealership is aware of problem.*ak | |||