Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, AIR - DISC - ROTOR | |||
| 05/27/2004 | 18000 | 07/07/2002 | |
| Car, jeep laredo 2002 w18000 miles. needed new frt brake rotors and pads. | |||
| 02/28/2005 | 0 | ||
| Brake rotors on 2002 jeep grand cherokee needed to be resurfaced due to warping, vehicle has 18000 miles on it. would not have made complaint but apparently these complaints are numerous,, and chrysler need to make good. this definitely is a manufacturer defect, with so many complaints. no way should brake rotors warped so much.. and of course its not paid for, | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 09/14/2005 | 88000 | 1 | 09/03/2003 |
| Dt*: the contact stated when the brake was applied, the brake pedal went to the floor about two inches from the floor before the brake activated. the dealership was aware and replaced a master cylinder and brake pads, but the problem persisted. the dealership informed the contact this was a normal characteristic of the vehicle. there were no lights illuminated on the vehicle prior to the incident. | |||
| 11/10/2005 | 3 | ||
| Brakes have been squeaking constantly. i brought my 2002 jeep cherokee to the dealer 3 times and they have yet to fix the problem. also my check engine light has appeared twice and i have had to pay for them to simply turn it off when there was no problem. i have paid well over $600 for these problems and i have only 29,000 miles on the car!!!!!!!! *jb | |||
| 04/01/2002 | |||
| While traveling on the highway when she applied her brakes the vehicle startto shake and vibrates. the dealership is aware of the problem. mr | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 06/29/2004 | 51465 | 1 | 03/02/2004 |
| Dt: 04-29-04 while driving through a parking lot,prior to that had been to a flower nursey where a lot of dirt and gravel were on ground and then to a shopping center. driving a slow speed approaching stop sign, regular weight in vehicle. applied brake pressure which seemed to grip and then started to slow and then lost function on brakes. applied steady pressure to try to stop before the intersection, approximately 15 feet from the interesection took foot off brake which was pressed to floor which seemed as if they were responding but only for a few seconds which ceased to work despite continous pressure. no brakes whatsoever. removed foot immediately and then pushed down hard to engage abs. felt or heard nothing. at that point, steering was under control but car was not stoping. was in straightway struck another vehicle which was speeding through. hit the side of the passenger part of the other vehicle in the rear, totaled suv with full frontal impact. air bags deployed in a soft manner. feels as though sensors along with other systems were not operating normally. suffered head and chest injuries. selt bags did not lock along with brakes. again air bags were soft, driver went through air bag striking the steering wheel with head and chest. *ak | |||
| 08/06/2004 | 248000 | 3 | 04/29/2002 |
| Since i bought the vehicle, the brakes have not been right. i took it in a few times to be told nothing was wrong. i was in 2 accidents, where the vehicle would not stop, and rear ended each vehicle. when i braked at speeds over 50 mph, the front of the vehicle shook. in aug. 04, i called the dealer again to complain, and was told the brakes are not under warranty (2002 grand cherokee laredo - 26000 mi) i finally took it to my private mechanic, who told me that he has replaced numerous brakes on this model - they seem to be out of alignment from the start. my insurance company dropped me - too many of the same accidents in the last 2 years, and am now paying high rates, as a result. *jb | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 08/01/2005 | 9000 | 4 | 10/23/2001 |
| Dt: the contact owns a 2002 jeep laredo. the front and back brake pads and rotors were replaced four times due to the application of cheap rotors to the vehicle. the contact stated the vehicle pulsated while driving 40 mph, but did not have any problems with stopping. other than the pulsation there was no indication that there were any problems with the braking system. the pulsation occurred under normal driving and road conditions. the replacements had to be done every 9,000 miles at the consumer's expense with the exception of one time. the contact stated that the torque converter failed. the consumer replaced the torque converter with the manufacturer covering half of the cost. *ak | |||
| 9880 | 3 | ||
| Consumer had to replace the brake pads, drums, and rotors after 9880 miles. brake pads, drums, and rotors were replaced three times with less than 20,000 miles. *ak | |||
| 10/01/2001 | 1000 | 5 | |
| While driving in the rain or snow and when brakes were depressed vehicle went out of control. vehicle was taken to the dealer five times before the problem was repaired. the pads/rotors and the drums were replaced during the last visit. manufacturer had not been informed of the problem.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 09/12/2006 | 45000 | 1 | 09/04/2002 |
| I have a 02 jeep grand cherokee. chrysler had a recall on the front rotors in 2004 and we had them replaced at no expenses to us. now two years later the same problem with the rotors came back. we contacted chrysler and they would not warranty the problem again. we have to pay for the repair cost ourselves. *nm | |||
| 07/20/2006 | 1 | 06/29/2002 | |
| I would like to know why the government has not required daimler chrysler to have a recall on this problem, i have read many, many complaints sent to you for the same problem which i now have. i have a 2002 grand jeep laredo bought new in 6/2002, i have 26,300 miles on the car and i am the only driver. i took it in for service on 7/20/06. i have been having significant vibrations in my steering wheel when going over 45 and stepping on the brake to slow down, i thought my tires or wheels were out of balance but they informed me i have warped rotors which need to be replaced and also the brake pads at a cost to me of over four hundred dollars. obviously it is a manufacturing problem causing this to happen, after all the complaints you have received about this i don't understand why there has not been a recall to correct this, i have not had the work done as yet. i have had many, many new cars and never had a problem like this, this is the first daimler chrysler car i have ever owned & for sure the last. waiting to hear from you in regards to this matter. thank you. *nm | |||
| 08/01/2005 | 9000 | 4 | 10/23/2001 |
| Dt: the contact owns a 2002 jeep laredo. the front and back brake pads and rotors were replaced four times due to the application of cheap rotors to the vehicle. the contact stated the vehicle pulsated while driving 40 mph, but did not have any problems with stopping. other than the pulsation there was no indication that there were any problems with the braking system. the pulsation occurred under normal driving and road conditions. the replacements had to be done every 9,000 miles at the consumer's expense with the exception of one time. the contact stated that the torque converter failed. the consumer replaced the torque converter with the manufacturer covering half of the cost. *ak | |||
| 07/01/2002 | 6 | 04/16/2002 | |
| Dt: the contact owns a 2002 jeep grand cherokee laredo. the contact has 37,000 miles on the vehicle. he states that chrysler has replaced the rotors six times and cut them down twice. they were doing this repair under warranty, and now his experiencing this problem again. warranty expired, and they will not do it anymore they told him it would cost him 235.00 to replace. chrysler told him that they had gone above and beyond and that was all they were going to do with the vehicle. talked to several other people with the jeep vehicles and they all have been having the same problem. the contact stated that after 3000 miles of driving the vehicle began to have this problem. between 3000 miles-5000 miles miles the rotors warped and needed to be replaced. *ak | |||
| 08/11/2005 | 38100 | 3 | 07/18/2002 |
| I had warped rotors on my car 3 times now. this last time, i only went less than 10,000 miles. they keep using the same part, so the problem is consistent. i just got this problem fixed and later that night my brakes were squeaking. i have a constant rubbing noise when i turn my car (not sharply, just normal turning). they check it every time i'm in for service and state they can't find anything. i had fluids leak in my car that cause a wire to burn (within 3000 miles) and other oil leaks that required new sparks. i feel like i'm constantly in the shop with this car. *nm | |||
| 08/03/2005 | 1 | 10/15/2004 | |
| I have a 2002 jeep grand cherokee and have recently been told the rotors are warped. i had the same problem with my previous 2004 jeep grand cherokee after a few months of leasing it brand new. in speaking with the jeep service representatives at my local dealership and local independent mechanics, i have learned that this warping is a specific problem with jeep grand cherokee braking systems. in speaking with their corporate office, they are unwilling to acknowledge this is a problem. *jb | |||
| 07/14/2005 | 4 | 01/02/2002 | |
| Dt: contact states since the time the vehicle was leased there was a hole in the wheel well. had the rotors resurfaced or replaced 4 times since 2002. the rotors needed to be replaced again. while driving the battery died. the service dealer said the battery was completely drained because the vehicle was not driven enough. the service dealer stated the first and second set of rotors were defective. the third time consumer was not offered an explanation as to why the rotors were warped. *ak | |||
| 07/05/2005 | 11000 | 2 | 10/03/2002 |
| In march 2004 at approximatly 11,800 miles i had the brakes on my 2002 jeep replaced due to warped rotors. the brakes were replaced in acordance with tsb 05-003-02 and tsb lon 05-81-01-92. in june 2005 at approximatly 21,000 miles the rotors were warped again and the jeep dealer recommended replacing the rotors again but it would not be covered under warranty. even if they had replaced them under warranty i would still be concerned about the safety of these brakes if the rotors need to be replaced every 10,000 miles. after a search on the internet i have discovered that this does not appear to be an isolated problem. i have also submitted a request for assiatance from chrysler but after what i have read i don't expect much help from them. | |||
| 02/12/2003 | 4 | 06/25/2002 | |
| Brakes/ rotor/caliper replaced @ 6257 miles due to vibration when applying brakes at any speed. brake light on @ 16992 miles due to low brake, cause of this was right front caliper bajo bolt loose. @ 19353 miles after oil change and tire rotation brakes began to surge when applied, found lugnuts torqued down to tight. instead of replace damaged rotors they turned rotors. @ 40405 miles brakes again strated to vibrates and surge when apllying brakes at any speed. warrenty has since expired on the brakes. *ak | |||
| 02/05/2002 | 4 | ||
| While applying the brake pedal vehicle jerked and failed to stop completely. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that the rotors needed to be replaced, and replaced them three times. however, the problem recurred. *ak | |||
| 11/01/2004 | 3 | 07/28/2002 | |
| I've had two incidents where i had problems with the rotors on this car. 1st incident was 8/02 at 8,700 mile & now 11/04 at 17,242 miles. each time as driving i would apply the brake a steering wheel would shake. i brought the car to the dealer and each time they informed me that there was not a problem with rotors being a defective, but they warped due to my driving habits. how would they know my driving habits. i've had several cars in my lifetime and never had these problems. i also had a problem with the fuel injection. it was also repaired by the dealership. i contacted chrysler customer service and they were not helpful. claims that it's not a defect and he said that the rotors can warp after just one trip. i really doubt that. he was extremely rude. i guess with this type of vehicle it's going to be customary to have these repairs done after 8,700 miles.*ak | |||
| 07/09/2004 | 13000 | 1 | |
| The front brakes wore out prematurely at 13,000 miles. the manufacturer was contacted, and to this date the complaint had not been resolved. an independent shop indicated that this was a very frequent problem. the vehicle was not fixed. *ak the vehicle had warped rotors. the situation deteriorated over a period of time to the point where the brakes would constantly vibrate and shake at any speed. *sc *jb | |||
| 01/20/2004 | 16000 | 10 | |
| While driving at 25 mph, and when the brakes were depressed there was severe vibration in the entire vehicle. this problem happened on numerous occasions. also, this problem was progressively getting worse, to the point were the steering wheel would shake in consumer's hands. dealer found that the problem pertained to the brake rotors. *ak | |||
| 9880 | 3 | ||
| Consumer had to replace the brake pads, drums, and rotors after 9880 miles. brake pads, drums, and rotors were replaced three times with less than 20,000 miles. *ak | |||
| 10/01/2001 | 1000 | 5 | |
| While driving in the rain or snow and when brakes were depressed vehicle went out of control. vehicle was taken to the dealer five times before the problem was repaired. the pads/rotors and the drums were replaced during the last visit. manufacturer had not been informed of the problem.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM | |||
| 9880 | 3 | ||
| Consumer had to replace the brake pads, drums, and rotors after 9880 miles. brake pads, drums, and rotors were replaced three times with less than 20,000 miles. *ak | |||
| 10/01/2001 | 1000 | 5 | |
| While driving in the rain or snow and when brakes were depressed vehicle went out of control. vehicle was taken to the dealer five times before the problem was repaired. the pads/rotors and the drums were replaced during the last visit. manufacturer had not been informed of the problem.*ak | |||