Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 12/10/2007 | 55500 | 1 | 07/13/2007 |
| Hello and thanks for listening, i purchased a 2002 jeep grand cherokee limited with 47,000 miles about 4 months ago and at around 55,000 miles the passenger heat and defrost quit working while the driver's side continued to operate properly. that was so until i went to a local dealership to find that the passenger blend air door was showing too large of travel by the dealership computer. what this means is the door that aids in directing the heat to the designated vents on the passenger side is broken. estimated cost to replace was given to be $737 and that was if i scheduled repair within one month. two weeks later the driver's side heat and defrost quit working along with the recirculation vent that inhibits outside air in the ventilation system. i am unable to drive this car at present time due to the inability to defrost the windows. after trying to troubleshoot the problem i find this to be a problem due to poor design in the grand cherokee in the years 1999-2004. it is also my understanding failure of these parts was so common that many models were repaired with the same factory parts and failed after being replaced by the dealerships. then in 2007 the chrysler corporation acknowledged only to the dealerships that these parts were being replaced with newer designs due to the original designs were insufficient for this type ventilation system. in other words the engineering of the system was sure to be a problem for owners. please investigate this problem and make chrysler/jeep recall these systems and repair with the upgraded parts before someone kills innocent people due to accidents related to foggy windshields. some people cannot just park their car due to this factory defect.....thanks....glenn *tr | |||
| 02/01/2007 | 44000 | 1 | 05/26/2005 |
| Heating system no longer defrosted the front windshield properly. from what i understand this was a common problem on jeeps equipped with dual climate control. blender doors in the heating/cooling system failed and as a result. proper heat was not attainable to defrost front windshield. this was hazerdous, and could cause a crash if the driver's vision of the road bwas impaired. *ak | |||
| 05/01/2006 | 62000 | 2 | |
| I purchased a 2002 jeep grand cherokee overland in november 2005 and by may 2006 the air conditioning & heat stopped working. during the winter months i was unable to drive the vehicle because of rapid fogging of windows. i recently took the vehicle to a jeep dealer to have service done, and was informed that the blend doors needed to be replaced as well as the blower. this will cost approximately $1300. the consequences of this heating and ac failurewere mainly due to fogging of the windows. while driving during changing weather conditions. the windows will rapidly fog up and the defroster will not wor, k causing a danger to myself and those around me. as of now i have not repaired this problem due to the high cost.*ak | |||
| 01/23/2007 | 87000 | 1 | 03/15/2001 |
| No heat or defroster on 2002 jeep grand cherokee was told by dealer that the blend motor needed to be replaced at cost of more than $900.00. *nm | |||
| 01/05/2007 | 76239 | 1 | 11/28/2001 |
| 1) we were going on a road trip to ne tennessee when the windshiled defrost failed. 2) there is no hot air coming out to properly defrost the windshield which affected our visibility in the mountains. 3) took it to the dealership to get an estimate and found out that it was going to cost ~$900. i opted not to get it done since it was so much. i was charged $110 for them to diagnose the problem. *nm | |||
| 12/08/2003 | 64000 | 1 | |
| Heater blend doors broken, heater blows cold air all the time on the passengers side of the vehicle. *nm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 10/01/2007 | 1 | ||
| Heater quit working only blows cold air, will not defrost windshield always fogs and frosts on interior, must stop on hwys to avoid crashes with other cars. *tr | |||
| 11/28/2007 | 7 | 1 | 09/27/2002 |
| Visibility: defroster/defogger system:windshield:blower took vehicle in for checkup and told them it was making a noise and we thought something was wrong with the system in 2003. in 2007 the blend door was broke - cost over a thousand dollars to get it fixed. *tr | |||
| 12/04/2006 | 40000 | 1 | |
| One cool morning my 2002 jeep grand cherokee limited stopped blowing warm air from passenger side vents. searching for a possible solution to my problem, i come to the conclusion it might be my blend door actuator that has broken. i am unable to afford the repairs ... dealerships are quoting me almost $1300 to fix. i have done nothing to cause this problem. after reading article from many grand cherokee owners, they have had the same problem. this needs to be taken care of soon. *tr | |||
| 08/27/2002 | 4 | 08/27/2002 | |
| (1)hot/cold air blowing blend door from vents is not working. (2)air circulation button is not working properly. (3)dashboard have a creaking sound coming from its underside when i turn on ventilation. (4)front & rear differential make noises when turning. *ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 11/01/2007 | 49000 | 1 | 09/01/2007 |
| The dual climate control no longer works in my grand cherokee....when the heat is on the passenger side still gets cold air. i have not fixed the problem and am not looking forward to it....but i will have to soon. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 09/21/2007 | 1 | 09/16/2007 | |
| I bought a 2002 jeep grand cherokee and 5 days later the passenger side window fell into the door while my pregnant wife was driving. had she been driving a long distance in the winter this could have been very dangerous. i know that might sound like a long shot but it could happen. *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/09/2009 | 1 | ||
| My 2002 jeep grand cherokee laredo has power windows and i have had to replace all of my window motors and or cables and i am not the only one with the same problem. one of the windows i have replaced twice. this is ridiculous. today was the most recent date but this has all happened in the last six months. *tr | |||
| 10/10/2007 | 1 | ||
| Rear window on 2002 jeep cherokee dropped. broken window regulator. a search of the internet disclosed that this is a very common problem/defect with jeep cherokees. *tr | |||
| 12/06/2007 | 112300 | 1 | 07/09/2007 |
| Driver's side automatic window failed for no reason, while driving down the interstate. the window all of the sudden fell about 1/3 of the way. this was done under normal driving conditions. so far, nothing has been done to replace the part. i have been told it is the window regulator, and that this is a common issue in many jeeps. *tr | |||
| 11/28/2002 | 76000 | 1 | |
| Poor design of power window regulator/motor assembly has led to my lf window to break. i have reviewed many resources online, and found that these jeeps are notorious for this problem. the failure of this device caused a major distraction while driving at highway speeds, like most other people with this problem. jeep/chrysler needs to stop putting people at risk for such a ridiculous problem. *tr | |||
| 02/26/2007 | 4 | 08/27/2004 | |
| In feb. my drivers side window quit working and started falling down now my drivers side back window is doing the same. the trans went out last month and i only have 80,000 miles. also the drivers side mirrors are broken. my jeep is falling apart. what can be done about it. it will cost me three thousand dollars to fix my trans . my windows are held in place with card board pieces and my mirror also my jeep looks like junk. *tr | |||
| 04/21/2006 | 29975 | 3 | 08/28/2002 |
| For no specific reason the windows on the jeep cherokee grand laredo suddenly drop in their channels and will not come back up. i had a similar failure on a 2000 model previously owned, and now with my 2002 i had the same issue on december 31 2005 with the rear driver side window, and yesterday with the passenger front window. this morning i called jeep customer service and was given the typical runaround. i have extended warranty and tried to get the deductible ($100 per occurrence) waived and that didn't work either. i was informed by my servicing deal that this is a known issue that was supposed to have been corrected in models starting in 2005 where they switched the plastic regulator for a metal one. i informed customer relations that this is not an isolated issue as two other coworkers have had the same issue on three windows in the same model trucks/year. who knows how many others there are out there!. daimler chrysler obviously doesn't realize that this is a very dangerous situation than can expose drivers to accidents while driving if they have to pay attention to a sudden dropping window, or a potential personal safety issue if driving in a potentially dangerous area. please investigate what can be done about it. *jb | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 02/26/2007 | 4 | 08/27/2004 | |
| In feb. my drivers side window quit working and started falling down now my drivers side back window is doing the same. the trans went out last month and i only have 80,000 miles. also the drivers side mirrors are broken. my jeep is falling apart. what can be done about it. it will cost me three thousand dollars to fix my trans . my windows are held in place with card board pieces and my mirror also my jeep looks like junk. *tr | |||