Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 2303101 | 10/26/2001 | 628226 | A condition may exist with one or more plastic end caps not fitting securely to the metal side running board. *tt | 03/06/2002 | |
| 01007 | 05/23/2001 | 620074 | Some vehicle operators may experience an odor from inside of the passenger compartment. the odor may vary in intensity. worse case the odor may be described as skunk-like. vehicles built prior to april 19, 2001 (mdh 0419xx) may be sus | 07/11/2001 | |
| STRUCTURE - BODY | |||||
| 2303002 | 06/17/2002 | 633955 | Subject regarding mopar front air deflector (bug guard) possibly inducing air turbulence or whistle. *slc | 09/26/2002 | |
| 2303501 | 12/14/2001 | 628307 | Customer complaints of wind whistle sound from mopar brushguard or mopar front air deflector. *tt | 03/07/2002 | |
| 2302401 | 09/07/2001 | 625586 | A customer may complain of water dripping into the cargo compartment when the rear flip-up glass is raised. *tt | 11/29/2001 | |
| 01019 | 09/04/2001 | 625573 | Advance service information regarding wind buffeting. *tt | 11/28/2001 | |
| 2301801 | 08/03/2001 | 624747 | Experiencing a c-pillar ringing-like sound when rear door is closed. *tt | 11/08/2001 | |
| 2302001 | 08/20/2001 | 623219 | Customers may complain that the rear cargo carpet fibers come loose from backing.*slc | 10/26/2001 | |
| 2301801 | 08/03/2001 | 623201 | Vehicles may experience a ringing like sound when a rear door is closed. this sound may cause the customer to complain that a rear door does not sound solid when it is closed. the ringing-like sound may appear to be coming from the c-piil | 10/26/2001 | |
| STRUCTURE - BODY - BUMPERS | |||||
| 1300102 | 05/20/2002 | 633983 | Subject regarding squeak like sound from front bumper crossmember. *slc | 09/26/2002 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 1300101 | 09/07/2001 | 625602 | Some vehicles may exhibit a crak-like sound coming from the front end of vehicle. *tt | 11/29/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 09/08/2010 | 75806 | ||
| I am experiencing a rattling sound when driving uphill or downhill through driveway, traveling 5-20 miles an hour. i took my jeep 2002 liberty 2wd to get serviced and received recommended repairs: prosteer control arm with ball joint upper center, remove and install propeller shaft to replace universal joints on both ends, rear wheel bearings, tail pipe is welded to muffler, muffler does not meet design specifications and should be replaced due to exhaust leak as well, remove rack and pinion, complete rack as does not meet design specifications and is leaking. i was driving about 25 mph and my rear right side tire was smoking profusely. i pulled over and noticed the gray smoke from my tire. i took the car to check the rear breaks. they were fine but was told that i had a leak from the exhaust pipe which dripped on to that area. the car has 75,806 miles. i was told that i could loose control of vehicle and entire area can collapse during traffic due to these issues. aside from these issues, i am experiencing a whistling sound, problems with rear drivers side passenger power window regulator which produces grind-like sound. the window came off and i was told that i needed a new regulator for the window. i'm also experiencing a red stain in engine oil drippage on ground. finally, strange odor from car -odor continues to be present whether i wash the carpets and seats (smells like mold/mildew or skunk). | |||
| 07/26/2008 | 1 | ||
| Jeep liberty renegade skids and have tendency to slides quite often and especially during rain. *tr | |||
| 02/16/2005 | 36000 | 2 | 03/10/2002 |
| On february 16, 2005 while traveling eastbound i-80 in salt lake city i hit some black ice and lost control of my 2002 jeep liberty. i was traveling freeway speeds and had a front impact along with a driver side rollover and a slide of approximately 100 yards. all of the emergency personnel that responded to my accident voiced shock and concern that none of the airbags deployed. further, i have heard that if the g-force was not great enough to deploy the side airbags, the jeep should not have rolled (i have no idea if that is true). i had, and still have, serious concerns about why my airbags did not deploy and do not trust that in the event of another accident they would deploy, regardless of the severity. i contacted jeep and asked them to look into it. they did do some investigation. however, i was told that because my jeep was not preserved for their inspection there was nothing they could do. i have sent them several e-mails explaining that i do have photo that document the damage and show that the airbag did not deploy. they have just disregarded my complaints. i also have concerns about the ease in which my jeep rolled over. this concern has also been dismissed. i would like to know that my family is going to be safe if anther unfortunate accident occurs. | |||
| 09/01/2004 | 23 | ||
| Consumer has had to replace shocks, drive shaft, brakes and all four tires since purchase. the tires were worn and the noisy were struts, a constant thumping sound was heard when the vehicle was in motion, creaking noise were coming from the front of the vehicle when going over bumps due to the front sway bar bushings, the regulator on the passenger door was noisy, the handle on the passenger door was loose, grinding noise on the front passenger side, the passenger front door's weather strip was coming off, loud noise coming from the rear differential bearings, excessive play in the front tie ends, water under the driver's side carpet, rattling in the speaker on the passenger side, when in 4th high and 4th low, the vehicle felt as if it were in neutral, the cigarette lighter was inoperative, the was a squeak in the steering wheel when turning, the engine idled loud, the vehicle would jump when shifting into gear, there was a delay when braking, the axle boot was leaking. *sc | |||
| 05/15/2003 | 14000 | 7 | 05/15/2002 |
| I am writing to you because of serious concerns about the 2002 jeep liberty i purchased in may of 2002 from don bessette in minot, nd. i purchased the vehicle 8 months and 7,000 miles after the vehicle originally went into service which was september 11, 2001. overall the vehicle has been nothing short of a nightmare. i am unable to keep tires on the jeep because it continues to come out of alignment. the vehicle pulls to the right. i have taken it in several times to two different jeep dealers and no one has been able to fix the problem. i have had 4 sets of goodyear tires on the front of the jeep and the vehicle only has 28,000 miles on it! all of which continue to be damaged by the jeep. even after the recall of the ball joint in the front end which was replaced i continue to have the problem. the jeep has been aligned more times than i can count, yet i still have the same problem, time and time again. the vehicle is dangerous to drive because it wants to jump all over the road. chrysler has not been able to fix this problem even after 6 trips to the dealer. the vehicle pulls to the right, ruins the tires then is knocked out of alignment. its a vicious circle. they blame it on the tires even though i have proven four times its the jeep that ruins the tires. not only have i had to deal with this dangerous jeep because of not being able to keep it aligned i have also had to deal with water and mold inside the car for the past year. i have had the jeep at a chrysler dealership six times over the past year and each time i continue to leave the dealership in a 2002 jeep that is all over the road, new tires that are cupped and that reeks from mold and mildew. chrysler continues to ignore my concerns after multiple attempts to get the jeep fixed. i asked recently how to escalate the issue and i was told i couldnt. meanwhile the jeep is still under warranty.*ak | |||
| 09/01/2003 | 49000 | 1 | 08/01/2001 |
| The anti-glare coating on the dashboard is peeling off and dramatically increasing the glare to the driver. *la | |||
| 1 | |||
| Vehicle rolled over when black ice was hit, design of vehicle being reason for rollover. *mr the vehicle was on cruise control, when the vehicle a patch of black ice and caused the consumer to lose control of the vehicle. the vehicle then went into a ditch (sideways & backwards), then had come to rest on it's wheels. the consumer felt this occurred due to the vehicle being built too high and was hard to control in extreme weather conditions. refer to 10884096. *scc *jb | |||
| 3 | 07/01/2002 | ||
| Design problems with windows on 2002 jeep liberty. *mr the rear swing flip up window was unsafe. every time the rear gate was opened, the window would swing open. there was no handle on the window. (must firmly place hand on window to shut) when it rained, the window would become extremely slippery and have to be held firmly to lock. the vehicle also made a loud wind noise when driven at 45 miles per hour. *scc the consumer stated the vehicle did not get good gas mileage *jb | |||
| 06/04/2003 | 1 | ||
| When the consumer placed the key in the ignition, the vehicle failed to turn over, it was discovered the started had failed. *ak the brakes made a noise when they were applied. the dash made a rattle noise when the weather was cold. *jb | |||
| 04/07/2003 | 1 | ||
| The vehicle was involved in a roll over accident. *jb | |||
| While driving 35 mph around a curve the vehicle tipped over on two wheels without warning while on dry pavement. nlm | |||
| STRUCTURE - BODY | |||
| 10/28/2010 | 115000 | ||
| De regreso a casa demi trabajo la llanta del lado derecho de enfrente se poncho y choque con un arbol. mi veiculo fue perdida total. tengo problemas fisicos que desafortunadamente la aseguranza no quiso cubrir. me golpee la cabesa mi mandibula la tengo danada y otras partes demi cuerpo. yo creo que es causa deque la bolsa de aire no esploto por eso me golpee muy fuerte. quiero saber conquien dirigirme para poder obtener algun apoyo. grasias | |||
| 02/01/2006 | 45000 | ||
| On approx the date entered, the left rear electric window glass dropped into door frame and would no longer operate. investigation found that plastic clip on the end of the window regulator cable gets worn and breaks, and window becomes disconnected from regulator at this point. very expensive for simple fix, cost over $100 for entire new regulator, as plastic clip is not available separately. thankfully i am mechanically inclined and i was able to install it myself, as estimate from then daimler-chrysler was over $300 for repair. since that time, the other window regulator broke in the exact same fashion, and being the replacement part had gone up even further in cost, i taped window shut. before i could afford to fix other window, the one i had previously repaired broke again in an identical fashion. all three rear window regulators, both factory originals, and one factory replacement, broke within 3 years. both windows were then taped up, as i wasn't about to buy well over $200 worth of trouble prone replacement parts only to have situation take place yet again. thankfully, an aftermarket source now sells metal parts to replace defective, wear prone parts supplied by chrysler-jeep. it cost $100 to further repair both windows with aftermarket metal parts, and i have experienced no trouble since. incorrectly designed/manufactured parts supplied by chrysler-jeep are definitely the issue here. | |||
| 09/08/2010 | 75806 | ||
| I am experiencing a rattling sound when driving uphill or downhill through driveway, traveling 5-20 miles an hour. i took my jeep 2002 liberty 2wd to get serviced and received recommended repairs: prosteer control arm with ball joint upper center, remove and install propeller shaft to replace universal joints on both ends, rear wheel bearings, tail pipe is welded to muffler, muffler does not meet design specifications and should be replaced due to exhaust leak as well, remove rack and pinion, complete rack as does not meet design specifications and is leaking. i was driving about 25 mph and my rear right side tire was smoking profusely. i pulled over and noticed the gray smoke from my tire. i took the car to check the rear breaks. they were fine but was told that i had a leak from the exhaust pipe which dripped on to that area. the car has 75,806 miles. i was told that i could loose control of vehicle and entire area can collapse during traffic due to these issues. aside from these issues, i am experiencing a whistling sound, problems with rear drivers side passenger power window regulator which produces grind-like sound. the window came off and i was told that i needed a new regulator for the window. i'm also experiencing a red stain in engine oil drippage on ground. finally, strange odor from car -odor continues to be present whether i wash the carpets and seats (smells like mold/mildew or skunk). | |||
| 03/20/2010 | 101000 | 1 | |
| The rear window of my 2002 jeep liberty just fell while i was driving. i could not get it to stay up and now have it taped up. after doing some investigation of my own this seems to be a recurrent problem with people having replaced the window regulator multiple times. sometimes when the window falls the cable somehow keeps the rear door from opening. this could be a very dangerous issue for adults and children. also, with the window falling for no reason i am afraid it may fall, break, and cut someone. it seems there is a part made out of plastic that continues to break and it should be fixed. i have an appointment to get my vehicle fixed and have found that it may cost between $300 and $500 and then may break again. i am a little concerned about that.*dt | |||
| 06/02/2007 | 46000 | 1 | 04/04/2002 |
| The driver side of my jeep has been getting water on the floor. yesterday there was about 2 inches in the front and back of the drivers side the passenger side have always been dry. is there a recall on whatever stops the water from coming into the care. the floor normally only gets wet this is the worst. *tr | |||
| 07/05/2005 | 55000 | 7 | 01/02/2002 |
| Jeep liberty pulls to right, will stop dead in its tracks while in drive, hard to control, thumping noise, metal to metal grinding from front end, seat belts do not work properly, hard to start, front seat covers rippled, paint peeled on hood, tailgate, breaks only work some of the time, shakes and hard to control on speed above 35 mph, all interior weather stripping came off. same complaints from 1/7/03 ball joints replaced on recall on 1/10/03 still had pulling to right problems, shaking,. weather stripping all fell off on interior of car, acts like wheels are binding. 3/4/03 same complaints pulling to right, stops dead in its track, hard to control, wheels bind, dealer could not duplicate complaints (did not write up work order) 3/27/03 dealer installed interior weather stripping, same complaints as 1/10/03,3/4/03. again on 6/2/03 took jeep liberty to dealer took a test drive could not verify complaints. did not write up a work order. 1/16/04 jeep liberty hard to start, pulls to right, jeep shakes & vibrates hard to control, seat belts do not work, seat rippling, car stops dead it its tracks, dealer fixed lower ball joints again on 2/13/04 at 23,850 miles. 2-13-04 picked up car from dealer still had same problems dealer stated this is how jeeps drive they are nuts! 11-04 dealer took test drive was still having problems claimed everything okay. did not right up a work order. 5/27/05 had massive problems brakes would go to the floor, sometime would work and other time not. took to nearest brake place pads, okay, but wheel cylinder leaked. claim it could be a intermittent failure of master cylinder, called dealer ship no part available. 7/5/05 took to dealer again with same problems,r they had not even looked at it. removed jeep and took to private auto placed,ut with intermittent problems you could replace most of the parts on the car & you may not cure the problems. *jb | |||
| 08/10/2001 | 1 | 06/16/2001 | |
| Within a year and a half, i had three windshield replacements. insurance agent said with that many replacements, could be defect. every time jeep hit bump, would squeak. took two dealerships 5 attempts to fix. paint was peeling on grill, had repainted. jeep constantly pulls to the right. have had alignment and tire rotations, still not fixed. latest, all four aluminum wheels are corroding due to them being manufactured with aluminum and steel. according to the dealership, the rims have been redesigned, but because my mileage is over 36, 000 miles, they are charging to replace them even though a dealer at the same dealership was having the exact same problem and had his replaced at no cost. field district manager refuses to speak to me, who made the decision for me to pay. can someone please guide me in the right direction. i need help. cgray78@aol.com. *jb | |||
| 03/01/2002 | |||
| Bug/air deflector creates loud wind whistle noise when installed to factory specs. may be due to rubber stoppers on the back of the deflector.*ak | |||
| STRUCTURE - BODY - DOOR | |||
| 11/16/2006 | 50000 | 1 | 06/01/2002 |
| Dt*: the contact stated while driving 35 mph on a city street, the engine stalled, and all four doors locked and unlocked without warning. afterwards, the engine restarted. the vehicle was inspected by an independent repair shop who determined the wheel and speed sensor of the brakes needed to be replaced. afterward, the problems persisted. the vehicle was taken to a dealer for further inspection who determined there was a rainwater leak along the driver side door and the rear hatch that corroded the electrical wiring harness. the wiring harness was replaced as well as a new rear hatch seal to prevent further leaking. the manufacturer was alerted. *ak | |||
| 06/04/2003 | 1 | 08/21/2002 | |
| The vehicle experienced problems with the passenger window, there were noises coming from the dash and door area. also the starter failed, and the vehicle was getting poor gas mileage. *ak *jb | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 1200 | 9 | ||
| While driving, when the brakes are applied, the vehicle will experience extended stopping distance, almost causing accident(s). the dealership cannot locate problem, and is aware that the vehicle cannot be repaired properly. ts the problems are as followed: rattling noise, lever on passenger side broken off the side pocket of the door, skidding, difficulty stopping on dry pavement/nose diving, engine symbol appearing on the instrument panel flashing/then the vehicle would start to shake, and misfiring with forward thrusting movements, as is if it were to shut down. the braking system was found faulty due to a missing brake combination valve which cause skidding, and the way the vehicle will stop. the front driver side wheel drags. the tires crumbled inside and had blown apart-firestone. scc | |||
| 09/01/2001 | 1 | 09/07/2001 | |
| Because the seal along the hinge of the rear passenger door is too short rain seeps inside vehicle, causing the door to rust. a complaint was made to the dealer and manufacturer. *ak *yh | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 12/02/2008 | 49000 | 1 | |
| I have a 2002 jeep liberty. there are two cylinders under the hood that are supposed to keep the hood open after it is raised. mine no longer do that. this could present a serious problem as the hood could slam down unto anyone that might be looking under the hood. i luckily avoided getting injured this morning as i was looking under the hood, turned around for a second, and the hood slammed shut, narrowly missing me. there is a similar situation with the back window. although not as serious, the cylinders on the window are failing as well. *tr | |||
| 11/16/2006 | 50000 | 1 | 06/01/2002 |
| Dt*: the contact stated while driving 35 mph on a city street, the engine stalled, and all four doors locked and unlocked without warning. afterwards, the engine restarted. the vehicle was inspected by an independent repair shop who determined the wheel and speed sensor of the brakes needed to be replaced. afterward, the problems persisted. the vehicle was taken to a dealer for further inspection who determined there was a rainwater leak along the driver side door and the rear hatch that corroded the electrical wiring harness. the wiring harness was replaced as well as a new rear hatch seal to prevent further leaking. the manufacturer was alerted. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 3 | 07/01/2002 | ||
| Design problems with windows on 2002 jeep liberty. *mr the rear swing flip up window was unsafe. every time the rear gate was opened, the window would swing open. there was no handle on the window. (must firmly place hand on window to shut) when it rained, the window would become extremely slippery and have to be held firmly to lock. the vehicle also made a loud wind noise when driven at 45 miles per hour. *scc the consumer stated the vehicle did not get good gas mileage *jb | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 12/02/2008 | 49000 | 1 | |
| I have a 2002 jeep liberty. there are two cylinders under the hood that are supposed to keep the hood open after it is raised. mine no longer do that. this could present a serious problem as the hood could slam down unto anyone that might be looking under the hood. i luckily avoided getting injured this morning as i was looking under the hood, turned around for a second, and the hood slammed shut, narrowly missing me. there is a similar situation with the back window. although not as serious, the cylinders on the window are failing as well. *tr | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/08/2010 | 75806 | ||
| I am experiencing a rattling sound when driving uphill or downhill through driveway, traveling 5-20 miles an hour. i took my jeep 2002 liberty 2wd to get serviced and received recommended repairs: prosteer control arm with ball joint upper center, remove and install propeller shaft to replace universal joints on both ends, rear wheel bearings, tail pipe is welded to muffler, muffler does not meet design specifications and should be replaced due to exhaust leak as well, remove rack and pinion, complete rack as does not meet design specifications and is leaking. i was driving about 25 mph and my rear right side tire was smoking profusely. i pulled over and noticed the gray smoke from my tire. i took the car to check the rear breaks. they were fine but was told that i had a leak from the exhaust pipe which dripped on to that area. the car has 75,806 miles. i was told that i could loose control of vehicle and entire area can collapse during traffic due to these issues. aside from these issues, i am experiencing a whistling sound, problems with rear drivers side passenger power window regulator which produces grind-like sound. the window came off and i was told that i needed a new regulator for the window. i'm also experiencing a red stain in engine oil drippage on ground. finally, strange odor from car -odor continues to be present whether i wash the carpets and seats (smells like mold/mildew or skunk). | |||
| 05/06/2010 | |||
| Jeep liberty 2002 / there was a recall on the ball joints. the dealership is telling me the ball joints are bad after only 25,000 miles after the dealership did the recall repair. ball joints typically last somewhere near 100,000 miles. the car is driven on the highway in florida about 8,000 miles a year (no off road at all). i feel the recall repair was subpar and want the ball joints repaired by jeep. | |||
| 1 | 11/01/2001 | ||
| Consumer stated the left frame weld was inadequately welded, dealer has been contacted.*jb *yh | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 01/04/2008 | 100286 | 1 | 08/04/2003 |
| Emergency brake cable was to close to speed sensor cable and rubbed through causing cruise to surge & speedometer to 0 mechanic told me it was poorly designed. it was acting up for about 2 weeks before it failed completely. *tr | |||