Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM | ||||||||||||||||
| 09V119000 | CHRYSLER LLC | from 05/01/2002 to 09/30/2002 | V (Vehicle) | 43489 | 04/12/2010 | ODI | CHRYSLER GROUP LLC | 04/09/2009 | 04/09/2009 | |||||||
| Defect Summary | Chrysler is recalling 42,469 my 2002-2003 jeep liberty vehicles originally sold in or currently registered in salt belt states of connecticut, delaware, iowa, illinois, indiana, kentucky, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia , wisconsin and the district of columbia. the front suspension upper control arm ball joint may experience a loss of lubrication which could lead to corrosion, accelerated wear, and possible separation while driving. | |||||||||||||||
| Consequence Summary | Failure of the ball joint could result in a loss of steering capability, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the front upper control arm assemblies free of charge. the recall is expected to begin on or about april 24, 2010. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Chrysler recall no. j17.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 06V288000 | DAIMLERCHRYSLER CORPORATION | from 01/02/2001 to 03/15/2006 | V (Vehicle) | 826687 | 09/11/2006 | ODI | CHRYSLER GROUP LLC | 08/03/2006 | 08/03/2006 | |||||||
| Defect Summary | On certain trucks, the constant tension front lower ball joints may experience contamination. if the vehicle is operated for an extended period with this condition, the ball joint may eventually experience wear and looseness. | |||||||||||||||
| Consequence Summary | When the driver continues to operate the vehicle with this condition, the contamination can lead to corrosion, accelerated wear and possibly separation from the steering knuckle causing a loss of vehicle steering control increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the front lower ball joints free of charge. the recall began on september 11, 2006. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. f23.customers may also contact the national highway traffic safety administration | |||||||||||||||
| 03V460000 | DAIMLERCHRYSLER CORPORATION | from 01/02/2001 to 03/26/2003 | V (Vehicle) | 336000 | 12/15/2003 | MFR | CHRYSLER GROUP LLC | 11/10/2003 | 11/19/2003 | |||||||
| Defect Summary | On certain sport utility vehicles, the lower control arm ball joints can experience a loss of lubrication that can lead to corrosion, accelerated wear, and possible separation from the steering knuckle. | |||||||||||||||
| Consequence Summary | A ball joint thathas separated from the knuckle could result in loss of vehicle directional control and could result in a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the front lower control arm ball joints with modified assemblies and heat shields on vehicles built between january 2, 2001 and october 4, 2002. on vehicles built between october 5, 2002 and march 26, 2003, dealers will inspect the ball joint assemblies (and replace them as necessary) and install heat shields. owner notification began on december 15, 2003. owners should contact daimlerchrysler at 1-800-992-1997. | |||||||||||||||
| Notes | Daimlerchrysler recall no. c36.customers can also contact the national highway traffic safety administration | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA08008 | CHRYSLER GROUP LLC | 04/15/2008 | 04/16/2009 | UPPER BALL JOINT SEPARATION | 09V119000 | |
| On april 7, 2009, chrysler llc submitted to odi a defect information report indicating that it would recall approximately 42,469 model year 2002 through 2003 jeep liberty vehicles to remedy a defect that can result in upper ball joint separation while driving (09v-119).the affected vehicles were built from may 2002 through september 2002 and originally sold or currently registered in connecticut, delaware, district of columbia, kentucky, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia and wisconsin.according to chrysler, the front suspension upper control arm ball joint may experience a loss of lubrication which can lead to corrosion, accelerated wear, and possible separation while driving. chrysler's recall procedure instructs dealers to replace the front upper control arm assemblies on all affected vehicles. although the specific cause for the defect in the recalled production range has not been determined, odi's analysis of upper ball joint separations by vehicle build date shows a clearly defined and significant spike in the rate of separation during the five month production range covered by 09v-119, which accounts for only 11 percent of subject vehicle production but approximately 70 percent of separation incidents.seventy-four (74) of the upper ball joint separation incidents identified by odi occurred in vehicles produced in the recall months, resulting in a separation rate of 174 per 100,000 vehicles.the separation rate in the remaining subject vehicle population is significantly lower, at 9 incidents per 100,000 vehicles.at this time, the data do not show a defect trend in the subject vehicles built outside the recall range after approximately 6-8 years in service. this engineering analysis is closed. | ||||||
| PE07062 | CHRYSLER GROUP LLC | 12/17/2007 | 04/18/2008 | UPPER BALL JOINT SEPARATION | ||
| Odi has received 22 complaints of upper ball joint separation on model year 2002 and 2003 jeep liberty 4x4 vehicles.the separation of an upper ball joint on either of the front wheels can result in the affected front wheel collapsing, possibly resulting in vehicle disablement and causing a loss of vehicle control.there is one complaint of a failure at 75 mph, 1 failure at 60 mph, 3 failures at 40 mph, 2 failures at 25 mph, 7 failures occurring while the driver was pulling into the flow of traffic and 2 failures that occurred when the driver was attempting to make a left turn across the flow of oncoming traffic.one complainant alleged almost being hit by an oncoming truck as a result of the vehicle suddenly being disabled in the flow of crossing traffic.another reported the collapse of the front right wheel when making a left turn caused the vehicle to swerve to the right, as a result of which the vehicle ended up in a ditch just missing a collision with a telephone pole.chrysler llc., is continuing to investigate the cause of upper ball joint separations in the subject vehicles.odi has upgraded the investigation to an engineering analysis (ea08-008) to continue to asses the scope, frequency and safety consequences of the alleged defect. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||
| EA06008 | CHRYSLER GROUP LLC | 05/31/2006 | 08/24/2006 | FRONT SUSPENSION BALL JOINT SEPARATION | 06V288000 | |
| On january 6, 2006, the office of defects investigation (odi) opened a preliminary evaluation to investigate alleged front suspension lower ball joint separationin certain model year (my) 2004 jeep liberty vehicles.odi sent a letter to the manufacturer on february 7, 2006 requesting information about these and other jeep liberty vehicles.consequently, the investigation was upgraded to an engineering analysis on may 31, 2006 and the range of subject vehicles under investigation was expanded to include all my 2002-2006 jeep liberty vehicles.odi is aware of 566 non-duplicative complaints alleging involuntary front suspension lower ball joint separation in the subject vehicles.odi is also aware of one non-injury crash and three alleged injury incidents (two crash incidents and one non-crash incident) related to the alleged defect resulting in minor injuries.the complaint counts reported above only include those my 2002-03 liberty vehicles where the alleged ball joint separation occurred after prior recall repairs were performed (see below) or if the vehicle was not included in the prior recall.the manufacturer conducted a prior safety recall (03v-460) to address the subject issue in certain my 2002-03 jeep liberty vehicles.according to daimlerchrysler | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||
| PE07062 | CHRYSLER GROUP LLC | 12/17/2007 | 04/18/2008 | UPPER BALL JOINT SEPARATION | ||
| Odi has received 22 complaints of upper ball joint separation on model year 2002 and 2003 jeep liberty 4x4 vehicles.the separation of an upper ball joint on either of the front wheels can result in the affected front wheel collapsing, possibly resulting in vehicle disablement and causing a loss of vehicle control.there is one complaint of a failure at 75 mph, 1 failure at 60 mph, 3 failures at 40 mph, 2 failures at 25 mph, 7 failures occurring while the driver was pulling into the flow of traffic and 2 failures that occurred when the driver was attempting to make a left turn across the flow of oncoming traffic.one complainant alleged almost being hit by an oncoming truck as a result of the vehicle suddenly being disabled in the flow of crossing traffic.another reported the collapse of the front right wheel when making a left turn caused the vehicle to swerve to the right, as a result of which the vehicle ended up in a ditch just missing a collision with a telephone pole.chrysler llc., is continuing to investigate the cause of upper ball joint separations in the subject vehicles.odi has upgraded the investigation to an engineering analysis (ea08-008) to continue to asses the scope, frequency and safety consequences of the alleged defect. | ||||||
| EA08008 | CHRYSLER GROUP LLC | 04/15/2008 | 04/16/2009 | UPPER BALL JOINT SEPARATION | 09V119000 | |
| On april 7, 2009, chrysler llc submitted to odi a defect information report indicating that it would recall approximately 42,469 model year 2002 through 2003 jeep liberty vehicles to remedy a defect that can result in upper ball joint separation while driving (09v-119).the affected vehicles were built from may 2002 through september 2002 and originally sold or currently registered in connecticut, delaware, district of columbia, kentucky, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia and wisconsin.according to chrysler, the front suspension upper control arm ball joint may experience a loss of lubrication which can lead to corrosion, accelerated wear, and possible separation while driving. chrysler's recall procedure instructs dealers to replace the front upper control arm assemblies on all affected vehicles. although the specific cause for the defect in the recalled production range has not been determined, odi's analysis of upper ball joint separations by vehicle build date shows a clearly defined and significant spike in the rate of separation during the five month production range covered by 09v-119, which accounts for only 11 percent of subject vehicle production but approximately 70 percent of separation incidents.seventy-four (74) of the upper ball joint separation incidents identified by odi occurred in vehicles produced in the recall months, resulting in a separation rate of 174 per 100,000 vehicles.the separation rate in the remaining subject vehicle population is significantly lower, at 9 incidents per 100,000 vehicles.at this time, the data do not show a defect trend in the subject vehicles built outside the recall range after approximately 6-8 years in service. this engineering analysis is closed. | ||||||
| SUSPENSION - REAR | ||||||
| PE11013 | CHRYSLER GROUP LLC | 04/18/2011 | Rear Suspension Control Arm Failure | |||
| The left or right rear lower control arm may fail due to excessive corrosion. a rear lower control arm failure may result in a loss of vehicle control.the office of defects investigation has received nine complaints alleging failure of either the left or right rear lower control arm due to excessive corrosion.two of the complainants alleged the failure occurred at speeds of 50 mph or greater.additionally, three complainants alleged that the failure resulted in a loss of vehicle control.a preliminary evaluation has been opened to assess the scope, frequency and potential safety consequences of the alleged defect. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 10/28/2010 | 115000 | ||
| De regreso a casa demi trabajo la llanta del lado derecho de enfrente se poncho y choque con un arbol. mi veiculo fue perdida total. tengo problemas fisicos que desafortunadamente la aseguranza no quiso cubrir. me golpee la cabesa mi mandibula la tengo danada y otras partes demi cuerpo. yo creo que es causa deque la bolsa de aire no esploto por eso me golpee muy fuerte. quiero saber conquien dirigirme para poder obtener algun apoyo. grasias | |||
| 12/22/2012 | 180000 | ||
| Tl* the contact owns a 2002 jeep liberty. the contact stated that while the driver was parking, the front passenger tire separated. the vehicle was towed to the contact | |||
| 12/22/2012 | 180000 | ||
| Tl- the contact owns a 2002 jeep liberty. the contact stated that while the driver was parking, the front passenger tire separated. the vehicle was towed to the contact | |||
| 12/22/2012 | 180000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that while the driver attempted to park the vehicle the right front tire separated. the vehicle was towed to the contact home. the local mechanic inspected the vehicle the failure was located at the right front upper ball joint broke due to corrosion and caused the tire to separate. the right upper ball joint assembly was replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the approximate failure and current mileage was 180,000. li | |||
| 09/01/2004 | 1 | ||
| 3rd time work on a ball joints recall job that cause damage to brakes, tie rods ,rack n pinion,rotors and most of the suspension system. *tr | |||
| 09/01/2004 | |||
| 3rd time work on a ball joints recall job that cause damage to brakes, tie rods ,rack n pinion,rotors and most of the suspension system | |||
| 09/30/2012 | 150000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that while driving 5 mph, the passenger side wheel detached from the axle. the contact did not crash or loose control of the vehicle. the vehicle was towed to a local mechanic for a diagnostic testing. the mechanic stated that the lower ball joint was defective and caused the front passenger side tire to disconnect from the vehicle. the contact referenced nhtsa campaign i.d. 09v119000 (suspension:front:control arm) and had the vehicle towed to the dealer. the dealer advised the contact that the vehicle was included in the recall and replaced the lower ball joints of the front suspension. the contact stated that he never received notification of the recall. the failure mileage was 150,000. kmj | |||
| 09/30/2012 | 150000 | ||
| Tl-the contact owns 2002 jeep liberty. the contact stated while driving 5 mph the passenger side wheel fell off from the axle. the contact did not crash nor loose control of the vehicle. the contact towed the vehicle to a local mechanic for a diagnostic. the mechanic stated the lower ball joint was defective and caused the front passenger side tire to disconnect from the vehicle. the contact notice a nhtsa campaign i.d. 09v119000 (suspension:front:control arm) and towed the vehicle to the dealer. the dealer stated the vehicle was apart of the recall and replaced the lower ball joints to the front suspension. the contact stated a recall letter was never sent to the contact. the failure mileage was 150,000. jo | |||
| 09/24/2012 | 164000 | 1 | |
| Just purchased vehicle, told by local dealer in early july that there was a recall on lower ball joints, with a national back order on parts, after completing repair 9/24, they stated it needs new steering knuckles at $1094.00. on tuesday 9/25 said it was ready to pick up, i asked if they solved the air bag light being on, they said it would be a few more days. they called this morning (9/28) and said they can not give me the vehicle back because the ball joints are now falling out. i asked since i drove it in, why after you recall repair is it not drive able? they said safety reasons. so now i have a jeep being held hostage, with still no answer for the air bag light to be on. something is wrong with these models. *tr | |||
| 04/01/2010 | 106000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign id number: 03v460000 (suspension:front:control arm:lower ball joint) and took the vehicle to the dealer where the lower ball joint was replaced. the contact stated that the lower ball joint fractured and had to be replaced two times after the initial recall repair was performed. the manufacturer was made aware of the failure however, no assistance was provided because the recall repair had already been performed. the current mileage was 131,000. the failure mileage was 106,000. kmj | |||
| 08/08/2012 | 142000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that while driving at various speeds, the vehicle started to shake. the vehicle was taken to an independent mechanic for an alignment, who notified him that the upper ball joint needed to be replaced. the manufacturer was made aware of failure who did not offer any assistance since the vehicle was not included in nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the current and failure mileage was 142,000. pmb | |||
| 04/01/2010 | 106000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign id number: 03v460000 (suspension:front:control arm:lower ball joint) and took the vehicle to the dealer where the lower ball joint was replaced. the contact stated that the lower ball joint fractured and had to be replaced two times after the initial recall repair was performed. the manufacturer was made aware of the failure however, no assistance was provided because the recall repair had already been performed. the current mileage was 131,000. the failure mileage was 106,000. kmj | |||
| 08/08/2012 | 142000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that while driving at various speeds, the vehicle started to shake. the vehicle was taken to an independent mechanic for an alignment, who notified him that the upper ball joint needed to be replaced. the manufacturer was made aware of failure who did not offer any assistance since the vehicle was not included in nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the current and failure mileage was 142,000. pmb | |||
| 04/01/2010 | 106000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign id number: 03v460000 (suspension:front:control arm:lower ball joint) and took the vehicle to the dealer where the lower ball joint was replaced. the contact stated that the lower ball joint fractured and had to be replaced two times after the initial recall repair was performed. the manufacturer was made aware of the failure however, no assistance was provided because the recall repair had already been performed. the current mileage was 131,000. the failure mileage was 106,000. kmj | |||
| 08/08/2012 | 142000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that while driving at various speeds, the vehicle started to shake. the vehicle was taken to an independent mechanic for an alignment, who notified him that the upper ball joint needed to be replaced. the manufacturer was made aware of failure who did not offer any assistance since the vehicle was not included in nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the current and failure mileage was 142,000. pmb | |||
| 04/01/2010 | 106000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact received a recall notice 03v460000 (suspension:front:control arm:lower ball joint). the lower ball joint was replaced under recall. the failure recurred and the lower ball joint was replaced two times after the recall was performed, due to being broken. the manufacturer was made aware of the failure; however no further assistance was provided because recall had already been performed. the current mileage was 131,000. the failure mileage was 106,000.yn | |||
| 08/08/2012 | 142000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that while driving, the vehicle was shaking. the contact stated vehicle fell on a pothole, and contact felt the front end of vehicle would hit the wheel. the vehicle was taken to a repair shop for an alignment, but they determined that the upper ball joint needed to be replaced. the manufacturer was made aware of failure; there was a recall nhtsa campaign id number: 06v288000 (suspension:front:control arm:lower ball joint); however the vin was not included. the current and failure mileage was 142,000. yn | |||
| 05/15/2012 | |||
| Tl-the contact owns a 2002 jeep liberty. while driving approximately 30 mph on an exit ramp, the front passenger's side wheel detached from the vehicle. the engine was turned off and the vehicle was towed to an independent auto shop where the front passenger's side lower ball joint was replaced. two months later, the front driver's side lower ball joint fractured which caused the wheel to detach which was repaired by the contact. the vehicle was also previously repaired in 2007 under the recall associated with nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint). the manufacturer was notified of the problem. the failure mileage was unavailable. kmj | |||
| 07/24/2012 | 141000 | ||
| Tl- the contact owns a 2002 jeep liberty. the vehicle was repaired under nhtsa campaign id number: 06v288000 (suspension:front:control arm:lower ball joint). the contact stated that while driving approximately 40 mph the vehicle started to make a popping sound and the steering wheel began to swerve to the left. in addition, the vehicle dropped to the ground. the vehicle was towed to an independent mechanic who stated that the lower ball joint fractured and needed to be replaced. the vehicle was repaired. the approximate failure mileage was 141,000. pmb | |||
| 05/15/2012 | |||
| Tl-the contact owns a 2002 jeep liberty. while driving approximately 30 mph on an exit ramp, the front passenger's side wheel detached from the vehicle. the engine was turned off and the vehicle was towed to an independent auto shop where the front passenger's side lower ball joint was replaced. two months later, the front driver's side lower ball joint fractured which caused the wheel to detach which was repaired by the contact. the vehicle was also previously repaired in 2007 under the recall associated with nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint). the manufacturer was notified of the problem. the failure mileage was unavailable. kmj | |||
| 07/24/2012 | 141000 | ||
| Tl- the contact owns a 2002 jeep liberty. the vehicle was repaired under nhtsa campaign id number: 06v288000 (suspension:front:control arm:lower ball joint). the contact stated that while driving approximately 40 mph the vehicle started to make a popping sound and the steering wheel began to swerve to the left. in addition, the vehicle dropped to the ground. the vehicle was towed to an independent mechanic who stated that the lower ball joint fractured and needed to be replaced. the vehicle was repaired. the approximate failure mileage was 141,000. pmb | |||
| 05/15/2012 | |||
| Tl-the contact owns a 2002 jeep liberty. while driving approximately 30 mph on an exit ramp, the front passenger's side wheel detached from the vehicle. the engine was turned off and the vehicle was towed to an independent auto shop where the front passenger's side lower ball joint was replaced. two months later, the front driver's side lower ball joint fractured which caused the wheel to detach which was repaired by the contact. the vehicle was also previously repaired in 2007 under the recall associated with nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint). the manufacturer was notified of the problem. the failure mileage was unavailable. js | |||
| 07/24/2012 | 141000 | ||
| Tl- the contact owns a 2002 jeep liberty. the vehicle was included in the recall under nhtsa campaign id number: 06v288000 (suspension:front:control arm:lower ball joint) and was repaired. while driving approximately 40 mph the contact noticed a popping sound. the steering wheel began to swerve to the left. the vehicle dropped to the ground. the vehicle was towed to an independent mechanic. the mechanic stated the lower ball joint had fractured and would have to be replaced. the vehicle was repaired. the approximate failure mileage was 141,000. da | |||
| 03/05/2012 | 130000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that after receiving notification of nhtsa campaign i.d. 03v460000 (suspension:front:control arm:lower ball joint) the contact called a local dealer to have the vehicle serviced. the dealer advised the contact that he parts needed for the recall were not available and could not advise the contact of when the part would become available. the contact called the manufacturer regarding parts for the recall and the manufacturer advised that the parts were not yet available. the failure mileage was 130,000. kmj | |||
| 03/05/2012 | 130000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated after receiving a nhtsa campaign i.d. 03v460000 (suspension:front:control arm:lower ball joint) the contact called a local dealer to have the vehicle remedied. the dealer told the contact the parts for the recall were not available and did not the contact a time frame on when the part will be available. the contact called the manufacturer regarding parts for the recall and the manufacturer state the parts are not available. the failure mileage was 130,000. jo | |||
| 12/23/2011 | 113330 | ||
| Left front tire fell to the side. ball joint was broken. steering was impossible. vehicle contained male and female parents and two young children. they were on a busy freeway in northern ca. when auto repaire people looked at it they found no grease in the joint and the ball had rust all over the top. this is a sealed joint that could not be greased. it looked as though is was not properlly greased during orginal installation. | |||
| 12/02/2011 | 106000 | ||
| Tl* the contact owns a 2002 jeep liberty. the contact stated that while having a routine wheel alignment, the mechanic advised him the front driver and passenger side lower control arms were worn. the contact referenced nhtsa campaign id number: 06v288000 ( suspension:front:control arm:lower ball joint) but was advised by the manufacturer that the vehicle was not included in the recall. the failure mileage was 106,000. | |||
| 12/02/2011 | 106000 | ||
| Tl- the contact owns a 2002 jeep liberty. the contact stated that while having a routine wheel alignment, the mechanic advised him the front driver and passenger side lower control arms were worn. the contact referenced nhtsa campaign id number: 06v288000 ( suspension:front:control arm:lower ball joint) but was advised by the manufacturer that the vehicle was not included in the recall. the failure mileage was 106,000. kmj | |||
| 12/02/2011 | 106000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated while having the wheel aligned the mechanic notice the front driver and passenger lower control arm were worn. the contact notice a nhtsa campaign i.d. number 06v288000 ( suspension:front:control arm:lower ball joint) via the internet a called the manufacturer. the manufacturer informed the contact the vehicle was not part of the recall due to the vin number. the contact stated the steering in the vehicle was unstable and could increase the risk of a crash. the failure mileage was 106,000. jo | |||
| 11/05/2011 | 73000 | ||
| Tl* the contact owns 2002 jeep liberty. the contact stated that both upper control arms on the front driver and passenger sides fractured at very low speeds. the contact ordered the parts needed for repairs and replaced both upper control arms. the contact did not take the vehicle to the dealer. the contact referenced nhtsa campaign id number: 09v119000 (suspension:front:control arm) but was advised by the manufacturer that the vehicle was not included in the recall due to the vin. the contact stated that the upper control arm failed due to a ball joint failure. the failure mileage was 73,000. | |||
| 11/05/2011 | 73000 | ||
| Tl-the contact owns 2002 jeep liberty. the contact stated that both upper control arms on the front driver and passenger sides fractured at very low speeds. the contact ordered the parts needed for repairs and replaced both upper control arms. the contact did not take the vehicle to the dealer. the contact referenced nhtsa campaign id number: 09v119000 (suspension:front:control arm) but was advised by the manufacturer that the vehicle was not included in the recall due to the vin. the contact stated that the upper control arm failed due to a ball joint failure. the failure mileage was 73,000. kmj | |||
| 11/05/2011 | 73000 | ||
| Tl-the contact owns 2002 jeep liberty. the contact stated both upper control arms on the front driver and passenger side broke at very low speeds. the contact order the parts and replaced both upper control arms. the contact did not take the vehicle to the dealer regarding the upper control arms. the contact notice a nhtsa campaign i.d. number 09v119000 (suspension:front:control arm) but stated the vehicle was not included in the recall due to the vin number. the contact stated the upper control arm failed due to ball joint failure. the failure mileage was 73,000. jo | |||
| 10/10/2011 | |||
| Chrysler has issued a recall for the 2002 jeep liberty regarding the upper control arm failure. this failure is due to failure of the ball joint seal allowing contaminants to eventually cause the ball joint to fail. the recall notice #j17 recall id# 09v119000 only includes vehicles subject to corrosion from road salts in the northeast. i own a 2002 jeep liberty and have noticed that both the joints on the upper ball joint of the control arm have failed (split) and as result have allowed contimanents to enter the ball joint resulting in its replacement. i feel these vehicles need to be covered under the recall notice #j17 for the same reason. it is a safety issue and has nothing to do with being worn. there is a defect in the manufacturing process for if there wasn't the rubber seal around the ball joint would not have split. for the split on the rubber ball joint seal to be noticed, a person has to look really close at it. i noticed mine because i was changing out my front brake pads and did a close up inspection. this is of concern to not only me, but i am sure a lot of the other jeep liberty owners who have had their vehicles front end drop out from under them when they were driving. i live in georgia and do travel to the northeast from time to time and also travel south to florida from time to time. my concern is this: both seals failed on the ball joints. both ball joints are subjected to elements similar to those of the vehicles in the northeast even more so while along the coast of florida. there have been numerous ball joint failures on jeep liberties in georgia and fla for the same reason there have been ball joint failures on jeep liberties in the northeast. a response regardint this matter would be greatly appreciated. | |||
| 01/03/2010 | 1 | ||
| The front suspension upper control arms ball joint seal has experienced damage in both sides. the loss of lubrication has lead to corrosion, and accelerated wear. no incident has occurred yet, and the situation was found during an inspection of the front suspension. *tr | |||
| 09/11/2009 | 115000 | 1 | |
| I left my house to go to work and started to pull away when i heard a clunk and then a terrible grinding noise - i tried to back up and the upper ball joint in my jeep snapped and took the brake line with it. i got out and the wheel/tire was hanging sideways on the vehicle. thank god i was not driving on the highway at the time. chrysler says this is not a recall and will not consider fixing it. i am very disgusted as this is a safety issue and the lower ball joints had been recalled previously and there is a bulletin now out about the upper. because there is no recall connected to my vin they will not consider it however. i will be fighting this. *tr | |||
| 03/12/2009 | 109759 | 1 | |
| I had just backed out of a parking space in a busy parking lot, drove forward about 20 feet going no more than 7-10 mph, then made a left - still within the parking lot. when turning, i heard a grinding noise, then suddenly, the front end of my 2002 jeep liberty renegade collapsed onto the front tire of the driver's side. the upper ball joint of the vehicle had completely separated, knocking the wheel off in the process. this incident occurred in the late afternoon on a sunday (when mechanics are not open). aaa towed the jeep to a local garage nearby; however, on monday morning, i called chrysler to file a complaint about what had happened. my call was picked up by an overseas customer service rep. he told me that if i could have the car towed to a chrysler dealer, they would see what they could do about covering the repair, but to call back after they'd spoken with the dealer. later that afternoon, i called back. long story short, my call was escalated to a guy in detroit, who at first said that the call center rep had no business suggesting that my repair would be covered. when i told him i have photos of what happened to the car, he authorized the repair. the dealer had to replace the upper control arm and ball joint, and the brake line which was severed when the front end collapsed! i asked the dealer for the defective parts. he said chrysler would want them because they were covering it under warranty. this is a major defect and safety issue - one of many in the 2002 jeep liberty. i shudder to think what would have happened if i had pulled out onto the busy highway! while i was happy that chrysler covered this cost, the car needed further adjustments when it was returned to me as the suspension felt loose and the vehicle was pulling to the left and shaking. the dealer said these were all unrelated (?!), and charged me for those repairs. *tr | |||
| 03/23/2007 | 98000 | 1 | 01/21/2002 |
| I was turning into a parking lot when my front right tire collapsed and i hit the curb. this was due to the ball joints being defected. after about a week and a half my car was fixed by the dealership for no charge. it concerns me that i was never notified that there was a second recall on the ball joints or in fact for that matter on the air bags or the exterior lighting. this accident happened last march, i felt it was necessary to make a complaint after seeing on the tv the investigation that is on going with this problem. *tr | |||
| 02/08/2008 | 66105 | 1 | 06/26/2005 |
| Jeep liberty 2002 has vibration in the steering wheel that makes controlling the jeep very difficult at speeds over 60 miles an hour. then i was on the freeway and i had a total loss off power all most causing accidents the dealership said that the engine needs to be torn apart and inspected and a recall of ball joints done the work took them over a year and the problem still continues their is no warranty and i was charged for the recall repair work i asked for the inspection report showing the work on the engine heads and recall work done when i picked up my jeep they gave me an invoice that showed battery and sparkplug for $2085.00 failing to present me with reports i asked for they said all work is warranted for 1yr 12,000 miles i drove the jeep liberty back to service dept after having another facility look at the engine to confirm if work had been done it had not been touched reported the mechanic and i am now scared to drive or own this vehicle . *tr | |||
| 09/26/2004 | 1 | 08/13/2001 | |
| Ltr re recalls on her daimler chrysler purchased back in august 13, 2001. *kb the consumer stated the vehicle has been recalled more than 3 times and supposedly fixed over 6 times regarding the ball joints. the consumer had an accident. the ball joint broke while the consumer was attempting to park. the radiator was leaking at the seam. the right front hub bearing was noisy. the cd changer would skip after a few songs. the dealer found an internal fault. there was a heavy crunchy noise when driving, stopping and making turns. the front stabilizer/sway bar was replaced. the rack and pinion was leaking. *jb | |||
| 10/01/2006 | 30000 | 1 | 06/01/2005 |
| Tl*the contact owns a 2002 jeep liberty. while decelerating from 33 mph, the contact turned the steering wheel to the left and it locked up. the failure caused the contact to crash into another vehicle. the contact was injured as well as the driver and passenger in the other vehicle. the vehicle was destroyed. on november 4, 2003, the contact received recall notice number 03v460000 (suspension:front:control arm:lower ball joint). he strongly believes that the crash was due to the recall. a police report was filed. the current and failure mileages were 30,000. | |||
| 08/17/2006 | 1 | ||
| Consumer requesting reimbursement for the towing cost associated with the failure of the ball joints. *ts *nm | |||
| 10/28/2006 | 73000 | 2 | 08/10/2002 |
| This problem is concerning a 2002 jeep liberty sport 4x4 3.7lt. during a slow left turn the driver side front spindle and top ball joint failed. i am the original owner of this vehicle. this vehicle has never been off road or driven roughly, it has only seen highways and local municipal roads. i believe that the spindle and top ball joint in question were defective. within weeks of purchasing this vehicle i returned to a service center with the complaint of the thumping noise from the front end when making turns(have reciept). i was told that there was no problem, the dealer could not duplicate the problem. i complied with the first lower ball joint recall and now the second recall. i attempted to bring my concern to the manufacturer although they were unwilling to listen. i am truely concerned with the front end of the jeep liberty. if my wife would have been on the interstate at 55mph the vehicle would have rolled without question. please forward my concern to all applicable parties and address this with the manufacturer. without investigation of these component falures life and property could be at risk. | |||
| 08/16/2006 | 11638 | 6 | 08/17/2002 |
| I reported a noise during operating my jeep liberty, ltd. 4 wd over bumps and turns. i purchased the vehicle with 5 miles on 8/13/2002. 3/21/2003 at 11638 miles, the service shop made a warranty claim - lubed the bushings. 4/28/2003 at 12932 miles, the service shop made another warranty claim -sleeve & strap was replaced. 2/9/2004, at 25045 miles, the service shop made yet another warranty claim -replaced the sway bar bushings & links. i also had lower ball joints replaced for a recall. 4/16/2004, service shop repositions the ft shield at ft suspension. the noise never went away. at the service shops advice, i needed to bring it in if the noise became worse. yeah right! two other mechanics suggested steering/suspension related. on 4/09/2006, i had my car inspected by the dealership service once again for the worsen noise. the service team replaced the rear center ball joint at a cost of $276.17 and returned my vehicle. with my warranty running out, the service team has supposedly found more serious part changes, of course. on 6/15/2006, the service team replaced the lower ball joint due to wear and repaired a leak in my tire at the cost of $224.05. i also have noticed vehicle pulling to the right. in addition to having paid for services with my warranty still effective, i have further developed other serious car issues. i have a leak in my rear differential and my brake light & abs lights are on. i had to stop at a service station to fill my tire from 10 psi! although the service department would like me to bring back my car, i do not believe they have the experience for a fourth visit. on my last trip to the dealership, i had requested that if there are any parts replaced to please save the old part. upon my pick up of the vehicle, i did not receive these parts. i have purchased an extended warranty end of july for 1,600.00 just in case. *nm | |||
| 06/19/2006 | 1 | 04/30/2002 | |
| Dt*: the contact stated that there was a recall remedy repairs perform on the vehicle two years ago for the ball joints. the replacement ball joint became fractured blowing out a tire and destroying the rim. the contact expressed that the replacement ball joint wer also defective. the dealer fixed the lower ball joint on the passenger side however the contact expressed replacement of the other ball joint was also needed because it may be defective. the dealer and manufacturer declined the request; the recall work has already been performed. | |||
| 05/30/2006 | 2 | ||
| We had a recall for the ball joints of our 2002 jeep liberty. it took nearly 2 years to get them replaced. they were damaged by the time i did and i had to get a temporary repair on them while we waited for the parts. they were repaired at the end of february early march of this year. at the end of may i noticed a similar noise to what i had been hearing when the original ball joints had made before they were replace. as it turned out they had gone bad already. it seems that the new ball joints are defective too. i have had some out of pocket expenses for this issue and i am not happy at how i have been dealt with by the dealer and daimler chrysler. i sent a complaint to daimler and their response was that they were sorry i was not satisfied with my vehicle and would file it in a consumer survey file. i am not unhappy with the vehicle. i am unhappy with how hard it has been to get this recall issue fixed and having to pay for service on the ball joints. i purchased the vehicle from glenn e thomas dodge. the customer service rep with daimler was a woman named alison. my vehicle has been out of use this time for over a month before the final repairs were made. *jb | |||
| 09/01/2004 | 23 | ||
| Consumer has had to replace shocks, drive shaft, brakes and all four tires since purchase. the tires were worn and the noisy were struts, a constant thumping sound was heard when the vehicle was in motion, creaking noise were coming from the front of the vehicle when going over bumps due to the front sway bar bushings, the regulator on the passenger door was noisy, the handle on the passenger door was loose, grinding noise on the front passenger side, the passenger front door's weather strip was coming off, loud noise coming from the rear differential bearings, excessive play in the front tie ends, water under the driver's side carpet, rattling in the speaker on the passenger side, when in 4th high and 4th low, the vehicle felt as if it were in neutral, the cigarette lighter was inoperative, the was a squeak in the steering wheel when turning, the engine idled loud, the vehicle would jump when shifting into gear, there was a delay when braking, the axle boot was leaking. *sc | |||
| 12/16/2003 | 27000 | 1 | 03/06/2002 |
| 2002 jeep liberty is inherently unstable. at almost any speed, the rear end of this vehicle tends to spin out resulting in lost of control. recently, this occurred as my wife was driving this vehicle. as a result, she lost control of the vehicle, struck a guide rail, and rolled the vehicle twice. *jb | |||
| 7065 | 1 | ||
| There is a humming noise in the 2 front tires and they are uneven. the dealership indicated that this is caused by | |||
| 06/04/2003 | 3800 | 1 | |
| While traveling on the highway and turning vehicle steering wheel has a squeaking noise coming from underneath. *ak *ts | |||
| 12/06/2002 | 3 | 11/03/2002 | |
| Vibration felt while driving when you let off the gas or accelerate. when you go about 50 it gets worse. the vibration is there most of the time now. the vehicle has been into the shop 3 times so far and is going back for a fourth time. at first they told me it was not there and now they are doing things but it is not getting better. it is getting worse. *jb | |||
| 03/05/2003 | 1 | 1 | 03/26/2002 |
| The vehicle pulls to the right all the time. returned it to the dealer 4 times, they aligned it but it still pulls to the right. i called customer service and was told to work with my local dealer. he claims there is no problem and it is aligned to specification. he claims the truck just follows the crown in the road. i tested the truck in a flat parking lot by driving between aligned parking spaces in both directions. it still pulled to the right. i don't doubt that it is aligned, i believe there is (are) other problems. i can't get a satisfactory response from the dealer or company.*jb | |||
| 01/01/2003 | 3 | 03/05/2002 | |
| I lost control of the vehicle two days after purchase in the rain while trying to make a right hand turn. the vehicle went straight through the intersection, up and over the curb and into someones front yard. reported to the dealership. two months later i had my second experience that also happened in the rain. i was trying to come to a stop at a stop sign and could not stop the car. at this time i took the car back to the dealership and they said there was nothing found. the service director at the time referred to it as operator error and thought that i would get used to the vehicle. then seven months later on january 1, 2003, i lost control of the vehicle on the beltway trying to avoid something in the road. it was raining. i was going the speed limit (55 mph) and my car started to spin and ended up going southbound in the northbound lanes and finally crashed into a concrete dividing wall. the air bags did not deploy. i feel very fortunate to be alive and that no one else was hurt. the car was taken to the dealership and it is currently under investigation for possible defects. i feel that i am unable to drive this unsafe vehicle. i have also noticed that the vehicle has a tendency to pull to the right. | |||
| 10/02/2002 | |||
| Consumer states while driving at a low speed, swerved to miss object in the road. consumer lost total control of vehicle resulting in a collision. cause unknown. ts | |||
| 08/28/2001 | 24511 | 5 | 07/01/2001 |
| Vehicle would pull to the right while driving. the vehicle had been to the dealer on five occasions, and they were unable to correct the problem. *ak the consumer also states that they first noticed the problem at 500 miles, then a significant uneven wearing of the tires. scc *nlm | |||
| 11/15/2001 | 1 | 08/09/2001 | |
| Vehicle would wander across the road when driving at highway speeds of 60-65 mph, dealer was not notified at this time. *ak *yd | |||
| 04/01/2002 | 1 | ||
| Consumer states that the suspension on the vehicle is not designed correctly and the consumer almost fliped the vehicle. contacted dealer and the dealer is not willing to do anything. nlm | |||
| 09/08/2001 | 2 | 09/08/2001 | |
| Vehicle pulls to the right constantly at any speed. dealer has been contacted and there was no solution for the problem. *ak *jg | |||
| 11/01/2001 | 3 | 07/09/2001 | |
| On three separate occasions vehicle fishtail severely on wet road at slow speed, resulting in lost of control, causing moderate damage to the vehicle. | |||
| 06/30/2001 | 1 | 06/30/2001 | |
| Since date of purchase consumer has taken vehicle to dealership twice because vehicle pulls to the right while driving.*ak consumer feels the problem is steering related. *slc | |||
| SUSPENSION - AUTOMATIC STABILITY CONTROL (ASC) | |||
| 12/06/2002 | 3 | 11/23/2002 | |
| Nar 04/28/2003 mr vibration occurs when the vehicle accelerates over 50 mph. *cb | |||
| SUSPENSION - FRONT | |||
| 07/08/2011 | 102000 | ||
| Tl - the contact owns a 2002 jeep liberty. the contact stated that the front driver tire felt as if was going to fall off and the vehicle was jerking violently. the vehicle was taken to a local shop who diagnosed the front control arm and the left upper bolt joint assembly needed to be replaced. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure and current mileage was 102,000. pm | |||
| 06/14/2011 | 93000 | ||
| Passenger upper ball joint failure | |||
| 05/14/2011 | 170000 | ||
| Tl- the contact owns a 2002 jeep liberty. the contact was in a crash. the contact was driving 50 mph when the vehicle drifted to the left; the vehicle dropped on the passenger side, the contact was unable to turn the wheel to avoid anything and ran into a set of trees. the manufacturer investigated the failure and confirmed that the upper ball joint separated from the vehicle and the steering was bent. the contact referenced nhtsa campaign id 09v119000 (suspension:front:control arm, but the vehicle was not apart of that recall. both the driver and passenger were hospitalized. a police report was filed. the vehicle was towed to a storage yard, but was not repaired. the failure and current mileage 170,000. the vin was unavailable. nw | |||
| 03/31/2011 | 92212 | ||
| Car was taken in for another issue with the jeep vehicle (seems constantly happening). i was told the upper ball joint was failing and car should not be driven. the mechanic called re a possible recall and was informed my vehicle was not in the recall. the date of manufacture was in the required date range but the car was not sold in a salt belt state. actually the car was in the date range (may 1 was start of manufacture - mine was may 2) this is not acceptable. i was driving a dangerous vehicle on an interstate constantly and in an inspection for a leak in fluids this ball joint failure was found. jeep constantly refuses to pay for issues that are turning out to be excessive repairs for many owners. but an extreme vehicle parts failure such as this is not acceptable and should involve all vehicles - not just those in the so called salt belt | |||
| 02/18/2011 | 132000 | ||
| I stopped to pick up my daughter's snow pants on the way from school. backing out of the driveway i heard and felt my tire do something. i didn't know what it was, but the car was obviously unable to be driven. when i got out, my passenger side front tire was at angles to the car. the upper and lower ball joints gave out and according to the mechanic, the brake line was basically the only thing holding the tire on. i didn't know there was anything unusual going on up to this point, as any small steering issues i had were mostly when the car had just been started, so were attributed to cold and ice. the car is currently at the dealer waiting to be fixed, so the old parts should be available. | |||
| 09/08/2010 | 75806 | ||
| I am experiencing a rattling sound when driving uphill or downhill through driveway, traveling 5-20 miles an hour. i took my jeep 2002 liberty 2wd to get serviced and received recommended repairs: prosteer control arm with ball joint upper center, remove and install propeller shaft to replace universal joints on both ends, rear wheel bearings, tail pipe is welded to muffler, muffler does not meet design specifications and should be replaced due to exhaust leak as well, remove rack and pinion, complete rack as does not meet design specifications and is leaking. i was driving about 25 mph and my rear right side tire was smoking profusely. i pulled over and noticed the gray smoke from my tire. i took the car to check the rear breaks. they were fine but was told that i had a leak from the exhaust pipe which dripped on to that area. the car has 75,806 miles. i was told that i could loose control of vehicle and entire area can collapse during traffic due to these issues. aside from these issues, i am experiencing a whistling sound, problems with rear drivers side passenger power window regulator which produces grind-like sound. the window came off and i was told that i needed a new regulator for the window. i'm also experiencing a red stain in engine oil drippage on ground. finally, strange odor from car -odor continues to be present whether i wash the carpets and seats (smells like mold/mildew or skunk). | |||
| 04/07/2010 | 43000 | ||
| Tl- the contact owns a 2002 jeep liberty. the contact stated that he received a recall notice in april for nhtsa campaign id number: 06v288000. he called the dealer to make an appointment for the remedy and an appointment was made for april 20, 2010. he dropped his vehicle off early in the morning and left it all day. when he went to pick it up he was informed that there were no parts available. the contact called chrysler and they stated they would call the dealership and the contact would be called when the parts were available. no callback was received. the contact called chrysler again and they informed the owner case# 19486341 was closed. the failure mileage was approximately 43,000. the current mileage is the same. rd | |||
| 05/14/2010 | 95676 | ||
| Tl* the contact owns a 2002 jeep liberty limited. while driving at low speeds of 5 mph into a parking lot, the driver | |||
| 04/14/2010 | |||
| Chrysler has taken over a month and still does not have my recall part that can cause the ball joints to seperate while driving. the parts may be at the dealership by mid june. i am 6 months pregnant and am very concerned about driving this vehicle. i called customer service and they had no answer and no sympathy. i originally took my car to dealer in mid april. i think an expectant mother should be priority. | |||
| 04/20/2010 | 1 | ||
| Received safety recall notice on april 20, 2010, and dealer is unable to get parts to fix the problem until july or august. *tr | |||
| 05/11/2010 | 37000 | ||
| While inspecting front brake pads noticed rubber boots on lower and upper ball joints were completly deteriorated (dry rotted). this is a 2002 liberty 4x4 renagade with 37000 miles highway driving only. lower ball joint was covered by recall at dealer . upper controll arm /ball joint (assembly) is covered in so called salt belt states ,but not here in texas . the rubber boots (seals) appear to be made with defective material that cannot withstand any enviroment. apr 09,2009/recall id#65314 should cover all jeep liberty vehicles in all states. this is trully a dangerous life threatening defect that needs to be fixed by jeep dealers at company cost immediately to save lives. | |||
| 04/16/2010 | 130000 | 1 | |
| I received a recall notice from chrysler (safety recall j17) a few weeks ago. i called my dealer to have it repaired, and he told me that chrysler was only permitting them to have one recall kit installed per week, and that there was a waiting list. i am still waiting. why did chrysler issue a recall if they are not willing to fix it in a timely manner? *tr | |||
| 01/03/2010 | 1 | ||
| The front suspension upper control arms ball joint seal has experienced damage in both sides. the loss of lubrication has lead to corrosion, and accelerated wear. no incident has occurred yet, and the situation was found during an inspection of the front suspension. *tr | |||
| 09/17/2009 | 105000 | 1 | |
| Recall #009v119000 dated apr 09, 2009 expected to begin october 2009 covering 2002 jeep liberties excludes the state of louisiana - condition described in the recall exactly describes the problem with my vehicle. since chrysler is aware that this condition does exist, why does it exclude the state of louisiana. the front suspension upper control arm ball joint may experience a loss of lubrication which could lead to corrosion, accelerated wear & possible separation while driving. consequence: failure of the ball joint could result in a loss of steering capability, increasing the risk of a crash. previous recall on lower ball joint has been taken care of. *tr | |||
| 09/09/2009 | 115 | 1 | |
| I was pulling out of my driveway last night and the front drivers wheel fell off. the upper control arm with the ball joint snapped in half. *tr | |||
| 03/12/2009 | 109759 | 1 | |
| I had just backed out of a parking space in a busy parking lot, drove forward about 20 feet going no more than 7-10 mph, then made a left - still within the parking lot. when turning, i heard a grinding noise, then suddenly, the front end of my 2002 jeep liberty renegade collapsed onto the front tire of the driver's side. the upper ball joint of the vehicle had completely separated, knocking the wheel off in the process. this incident occurred in the late afternoon on a sunday (when mechanics are not open). aaa towed the jeep to a local garage nearby; however, on monday morning, i called chrysler to file a complaint about what had happened. my call was picked up by an overseas customer service rep. he told me that if i could have the car towed to a chrysler dealer, they would see what they could do about covering the repair, but to call back after they'd spoken with the dealer. later that afternoon, i called back. long story short, my call was escalated to a guy in detroit, who at first said that the call center rep had no business suggesting that my repair would be covered. when i told him i have photos of what happened to the car, he authorized the repair. the dealer had to replace the upper control arm and ball joint, and the brake line which was severed when the front end collapsed! i asked the dealer for the defective parts. he said chrysler would want them because they were covering it under warranty. this is a major defect and safety issue - one of many in the 2002 jeep liberty. i shudder to think what would have happened if i had pulled out onto the busy highway! while i was happy that chrysler covered this cost, the car needed further adjustments when it was returned to me as the suspension felt loose and the vehicle was pulling to the left and shaking. the dealer said these were all unrelated (?!), and charged me for those repairs. *tr | |||
| 05/05/2009 | 77300 | 1 | |
| Was turning right onto a busy road when the front upper ball joint failed. managed to get to the side of the road. was told by a local dealer that chrysler would not do anything for this, regardless of the numerous complaints i've read about online. i replaced the upper control arm myself. $226.00 in parts. *tr | |||
| 02/27/2009 | 117000 | 1 | |
| Failure of upper ball joint let side on 2-27-09, two days after the lower ball joint on same side was replaced as per recall. the replacement of the lower ball joint was the fourth such replacement. i initiated the repair two days earlier after the vehicle began to make a grinding noise. the lower ball joint failed a couple of years ago while the vehicle was traveling in reverse at low speed while backing out of a parking space. the failure of the upper ball joint happened about five minutes after traveling at 70 mph down an interstate. after exiting the freeway, i pulled the jeep into a parking lot of a convenience to check directions and then pulled out at low speed - less than 10 mph. it failed. *tr | |||
| 12/19/2008 | 1 | ||
| Jeep liberty 2002- had the ball joints replaced as part of the recall, 2 years later replacement is now defective. jeep replaced again. *tr | |||
| 11/01/2008 | 205000 | ||
| Tl*the contact owns a 2002 jeep liberty. while driving approximately 18 mph, the contact heard loud noises and then lost control of the vehicle. she had to continue to apply her brakes in order to stop the vehicle. a certified mechanic diagnosed the vehicle as having ball joint failure. the contact found two recalls regarding the ball joints for her year, make, and model vehicle. the nhtsa campaign id number was unknown. the current and failure mileages were 205,000. | |||
| 10/31/2008 | 58000 | 1 | |
| Took 2002 jeep liberty for oil change. informed vehicle needs 2 new upper ball joints. bottoms were recalled by chrysler. why not the uppers as well???? *tr | |||
| 10/25/2008 | 96000 | 1 | |
| 2003 jeep liberty top passenger side ball joint separation. while turning right into our driveway the top ball joint separated causing the wheel to lean to the outside of the vehicle. *tr | |||
| 09/15/2008 | 107000 | 1 | |
| My daughter was driving and turning into a parking lot, as she was turning left to park the car, she said something happened. she got out of the car to find the drivers side wheel had collapsed. the upper ball joint broke or separated causing the tire to collapse. this caused the jeep to be totally disabled and i'm sure will be a very expensive repair. what is even scarier is that this could have happened on the highway and something much worse could have occurred. how unsafe is this vehicle!!! please look into this vehicle. the suv has not been repaired yet. it is still being looked at. i noticed that this is not the only complaint about this problem. please take care of this so that our families are not in danger! *tr | |||
| 09/08/2008 | 88620 | 1 | |
| On 09/08/2008, the vehicle(2002 jeep liberty sport), was being driven at a slow rate of speed approximately 5mph exiting right out of a parking lot. it was at this time the drive of the vehicle heard a loud pop or cracking noise. the vehicle jerked forward and then came to a stop at which time the driver struggled to move the vehicle to the side of the road out of traffic. the driver then exited the vehicle and discovered the tire was folded under the vehicle. the driver noticed a broken part that was later determined to be the upper ball joint. had this incident occurred at a higher rate of speed maintaining vehicle control would have been impossible causing injury to the driver or to other motorists. it should be noted this vehicle received a recall for a similar part in 11/2006, the lower ball joint. this recall and all other recalls had been completed according to jeep records. the owner is currently awaiting an estimate for repair. *tr | |||
| 09/01/2008 | 66000 | 1 | |
| My 2002 jeep liberty 2x4 always bounces when i drive it. it bounces and the steering wheel turns by itself when i hit a bump at slow speed. regularly, i hear a popping sound when i turn the wheel to make a turn. i have had the vehicle serviced regularly and had the recall item completed (front ball joint) but still have the problems. i have placed all new tires on the vehicle but the problems still exist. i am afraid to drive the car on the freeway at high speed because i can feel that the car does not operate correctly. i cannot afford to buy another car at this time but feel that this car is not completely safe to drive. please note: this is a recurring problem rather than an incidental problem.. which started about a year and a half ago and has gotten progressively worse. thank you for your concern and for letting me bring this to your attention. *tr | |||
| 07/26/2008 | 77000 | 1 | |
| Front left (driver's side) suspension collapsed while driving the vehicle. *tr | |||
| 07/21/2008 | 112000 | 1 | |
| It happened again yesterday! i have a jeep liberty 2002. my front passenger side wheel fell off while i was driving (with my kids) in a residential area:had it been on the highway, i know there would have been injuries. i have had two recalls. first recall 2004 and another at the end of 2007. january 2008 while i driving both front tires popped off (very scary), then second recall was done. since this was supposedly taken care of, i thought that all was ok and then it happens again last night! why can somebody make jeep find an answer before there is a fatality, or is this what hey are waiting for? the right number of deaths. *tr | |||
| 07/21/2008 | 112000 | 1 | |
| It happened again yesterday! i have a jeep liberty 2002. my front passenger side wheel fell off while i was driving (with my kids) in a residential area:had it been on the highway, i know there would have been injuries. i have had two recalls. first recall 2004 and another at the end of 2007. january 2008 while i driving both front tires popped off (very scary), then second recall was done. since this was supposedly taken care of, i thought that all was ok and then it happens again last night! why can somebody make jeep find an answer before there is a fatality, or is this what hey are waiting for? the right number of deaths. *tr | |||
| 07/11/2008 | 98500 | 1 | |
| I was driving my jeep liberty 2002 sport 4-wheel drive truck. i went over a set of railroad tracks and i heard a terrible squeak! i pulled over into a bank parking lot to find my tire under my car. the upper ball joint broke causing me to have my truck towed and fixed. *tr | |||
| 05/11/2008 | 118000 | 1 | |
| Lost control and rolled over.... recall #f23 by daimler chrysler lower ball joints jeep liberty. *tr | |||
| 02/17/2005 | 72000 | 1 | |
| I bought my 2002 jeep liberty used in 2005. my excitement over the new used vehicle was shortly lived. before i could even make a payment my vehicle had a major problem. my mother was driving it on a paper route in the country early in the morning when she went to pull away from the mailbox she said the car would no longer move. she proceeded to get out and saw the lower control arm and the tire hanging there. she had to walk and knock a strangers door at 6 in the morning to call a tow truck. it was towed to a local mechanic that then investigated recalls on the liberty and found that it was a recall. it was then towed to jeep and i was informed about being reimbursed for the towing by diamond chrysler which i never was. it was fixed and my window washer fluid reservoir was busted and so was my wheel well which was also replaced. then i still had the same noise that i had before this so i called jeep but they told me if they looked at it and it wasn't the ball joint/control arm then they would charge me and i didn't have the money so i didn't take it in. then in 2006 i got the recall notice from jeep and had it replaced again. i am still continuously having the same problem. i here the same loud popping noise when i turn hard and you can tell it still isn't right. i saw this investigation and i feel that i should inform you so we can get these vehicles either fixed or off the road. there are several complaints on blogs about the liberty's and i feel my money has been wasted with this malfunction of a vehicle. i am truly scared for my safety and others. there were the original sets, then the first recall, and then a second recall with no solution to the problem. please please help! *tr | |||
| 11/11/2003 | 17000 | 1 | |
| I have a 2002 jeep liberty. the ball joint separated and caused me to crash into a cement wall on i-77 in west virginia. i picked up the car after it was repaired in wv and brought it home. i had to have more work done after i got back because it still was not right. the ball joints have been replaced at least 4 times. i was told by one of the mechanics that they were still using the joints that were causing the problem because they had not figured out how to re-design them. the last time i had it repaired they (hopefully) put ones on that are a new design. i have had to have it towed because it was unsafe to drive because the joint was so bad -- i check it regularly! my insurance company is progressive. chrysler settled with them and paid for all the repairs after the crash. *tr | |||
| 01/29/2008 | 79000 | 1 | |
| I began to hear a knocking sound in the front right wheel well when i hit little cracks and bumps in the road. lifted it at a mechanics shop and found the upper ball joint was about to fail. had to buy a new one so i wouldn't lose control while driving. i inspected the old one and found the ball could nearly have complete separation. *tr | |||
| 11/02/2006 | 1 | 08/27/2001 | |
| A vehicle recall was issued on my 2002 jeep liberty. there has been no failure, accident or injury as of the date of this complaint. the recall is titled safety recall f-23--lower ball joints. i first received notice of the recall some time in september of 2006. i made an appointment with my dealer and took the vehicle in. the dealer indicated they were having problems getting the ball joint parts from chrysler. chrysler was not releasing enough parts. i have called several times since then with the same response. this past week, i went in to the dealer and inquired again. the dealer informed me that he had a stack of other customers as well (he showed me the stack of work orders). he indicated he has called chrysler to complain about the lack of parts. chrysler keeps providing the same song and dance, namely that the parts will be shipped. when he asked what he is supposed to tell his customers, the dealer was given the blunt reply, tell them the parts will be shipped. no date was given for shipping. having worked for a vehicle manufacturer as general counsel and having been involved in recall matters, i find this lack of attention to this recall particularly disturbing. frankly, i want my vehicle fixed and fixed now. my wife and i have a newborn son and i am very nervous about taking any of the family in a vehicle that could have a failure in the ball joints that chrysler says can result in a loss of steering control and could cause a crash without prior warning. *nm | |||
| 06/03/2006 | 107239 | 1 | |
| 2002 liberty left front suspension collapsed onto the wheel. *ts ***nar*** the dealer replaced the left lower ball joint, upper control arm and ball joint and cv axle. the consumer learn of a recall on the ball joint and requested reimbursement from the manufacturer. | |||
| 06/01/2006 | 56000 | 1 | 11/28/2003 |
| I was never notified about my 2002 jeep liberty recall on the front ball joints. luckily i just pulled into a parking lot and was only going about 5 miles per hour and the ball joint on the drivers side fell out. i heard a big clunk and then couldn't move the car, the inside rim was all gouged. had it towed to the dealer and was told about the recall on it. i purchased my jeep in dec 03 and this recall was nov 03, the dealer should have replaced them prior to selling it. *nm | |||
| 10/10/2005 | 45000 | 1000 | 08/31/2001 |
| Jeep always pulls to the right. problem was supposed to be resolved with ball joint replacement procedure from a recall, but it still exists. dealer performed a wheel alignment (which he suspected was needed), but problem still exists. replaced original tires with only 20,000km (probably due to compensating for pulling to the right) - consider this a safety issue because you always have to compensate for the pull. *nm | |||
| 03/17/2004 | 1 | ||
| I have a popping noise in the front end of my 2002 jeep liberty 4wd. i took it to jeep and after 2 days they took the front end apart and put it back together and the problem got much better but not completely gone. is there a recall on this and do other people have this problem. my car has 55,000 miles on it. *nm | |||
| 08/08/2003 | 1 | ||
| Vehicle pulls to the right. has been taken in for repair repeatedly. all dealership does is realign but does not look into why this keeps happening. *la | |||
| 08/10/2001 | 1 | 06/16/2001 | |
| Within a year and a half, i had three windshield replacements. insurance agent said with that many replacements, could be defect. every time jeep hit bump, would squeak. took two dealerships 5 attempts to fix. paint was peeling on grill, had repainted. jeep constantly pulls to the right. have had alignment and tire rotations, still not fixed. latest, all four aluminum wheels are corroding due to them being manufactured with aluminum and steel. according to the dealership, the rims have been redesigned, but because my mileage is over 36, 000 miles, they are charging to replace them even though a dealer at the same dealership was having the exact same problem and had his replaced at no cost. field district manager refuses to speak to me, who made the decision for me to pay. can someone please guide me in the right direction. i need help. cgray78@aol.com. *jb | |||
| 05/16/2002 | 1350 | 3 | 09/01/2001 |
| Vehicle only has 19,900 miles on it and had 3 alignments due to the vehicle continually pulling to the right. have brought to the dealership each time to fix but it continues to pull to right. not only does this problem continue to exist but it is ruining my tires!!!! *jb | |||
| 09/01/2002 | 1 | ||
| Consumer states that while driving at respective speeds of 30mph, 50mph and 60 mph or above, the vehicle shimmys excessively on the front end. vehicle checked by dlr 3x who has been unable to determine cause of problem. consumer stated shimmying is very distracting while driving and is very concerned that problem can not be diagnosed. nlm | |||
| 1 | 06/01/2002 | ||
| Dealer corrected defect . auto workers should wake up on the line and do their job! no safety defect listed. *ak | |||
| 05/01/2002 | 1 | 09/01/2001 | |
| Everyday, there is a clunk from the front driver's side of the vehicle when backing out of a car port and while turning the wheel to straighten up at a low speed. same noise has also been heard when going over bumps.*jb | |||
| 01/15/2002 | 2 | 09/01/2001 | |
| The suspension is so low in the front (only measures 5) that when you drive off road the rocks/sand fill up the skid plate and if left there could rub holes in the oil pan/mess up the boots on the suspension and possibly stop the suspension from functioning. if driving on slushy/frozen roads the vehicle would becme a ski. is this an off-road vehicle as advertized or is it strickly an asphalt vehicle.*ak | |||
| 12/20/2001 | 1 | 12/01/2001 | |
| Have experienced harmonic noise and vibration in the floor board and center console. the vibration and noise are most apparent when decelerating from a higher speed down through 50 to 55 mph. the vibration and noise sound as if you have knobby all terrain tires on the vehicle when in fact you do not. the dealer had the vehicle for two days and made every effort to identify the vibration and noise. they found a slightly out of balance wheel, but the vibration and noise remain. since then, i have driven two other jeep liberty vehicles, both of them having similar vibration and noise. perhaps i have a discriminating ear being an engineer, but that does't explain why passengers also feel the vibration and hear the noise. i guess i am fortunate to have the 7 year/ 100,000 mile warranty on the drive train. *ak | |||
| 12/11/2001 | 12/01/2001 | ||
| Since date of purchase vehicle pulls to the right while driving. have taken it to the dealer and they checked it, but it still pulls to the right. *ak | |||
| 07/07/2001 | 07/01/2001 | ||
| The vehicle pulls to the right and several attempts have been done; it continues to pull to the right. | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 01/01/1901 | 1 | ||
| 2002 jeep liberty. consumer writes in regards to safety recall j17 front suspension upper control arm ball joints. consumer expresses he has made 3 appointments with dealer and they have canceled all three *tgw | |||
| 04/14/2010 | |||
| Tl*the contact owns a 2002 jeep liberty. while driving at 30 mph, the contact noticed that the front end of the vehicle was shaking. the contact received a recall notice for recall 09v119000 (suspension: front: control arm) but the dealer stated that the parts were unavailable and they were not sure when they would be available. the current mileage was 100,492. | |||
| 04/16/2010 | |||
| Tl*the contact owns a 2002 jeep liberty. the contact received a recall notice for recall 09v119000 (suspension: front: control arm). the contact called the authorized dealership but the dealer stated that the parts were unavailable. the contact had not experienced any failures at the time of the complaint. the current mileage was approximately 81,000. | |||
| 04/26/2010 | 103000 | ||
| Tl*the contact owns a 2002 jeep liberty. the contact received a recall notice for recall 09v119000 (suspension: front: control arm) on april 22, 2010 so she called the dealer. the dealer stated that he could not schedule an appointment before six months to repair the vehicle. the contact called the manufacturer and filed a complaint; the manufacturer stated that they were only supplying the dealerships with one part per week and she had to wait. the current and failure mileages were approximately 103,000 | |||
| 04/26/2010 | 0 | ||
| Tl*the contact owns a jeep liberty. the contact received a recall notice for recall 09v119000 (suspension: front: control arm). the contact called an authorized dealership on 04/19/10 and made an appointment for 04/26/10. when she arrived at the dealership, she was informed that the part for repair had not arrive and they were not sure when the parts would arrive. the contact stated that her husband told the dealer that she was speaking with nhtsa and the dealer agreed to perform the repair. the contact had not experienced any failures at the time of the complaint. the current mileage was approximately 65,000. | |||
| 12/13/2009 | 100000 | 1 | 08/01/2002 |
| Tl*the contact owns a 2002 jeep liberty. the contact was driving approximately between 60-70 on normal road conditions. the steering system failed to operate properly and began to wobble. the driver continued in operation. the vehicle was taken to an authorized dealer. there was a recall under nhtsa campaign id number 09v119000 (suspension:front:control arm). however, the vin was excluded from the recall defect. the vehicle is in the process of being repaired for the malfunction. the failure mileage was 100,000. updated 3/24/10 *cn updated 06/01/10.*jb | |||
| 11/06/2009 | 80000 | ||
| Tl*the contact owns a 2002 jeep liberty. she stated that while driving in reverse, the lower front control arm ball joint broke and the vehicle collapsed. the vehicle was towed to a jeep dealer. the dealer stated that there was a recall 09v119000 for the suspension, front control arm; however, her vin was not included. the failure was identical to the recall. the vehicle was repaired at the owners expense for $2,148.87. the failure mileage was 80000 and the current mileage was 85000. | |||
| 11/01/2009 | 105000 | ||
| Tl* the contact owns a 2002 jeep liberty. the vehicle failed state inspection because the front suspension upper control arm ball joint experienced a loss of lubrication. his vehicle identification number was excluded from recall nhtsa campaign id number 09v119000 (suspension:front:control arm). all repairs would have to be made at the owner's expense. no repairs were made. the failure mileage was 105,000. the current was 110,000. | |||
| 02/01/2009 | 110000 | 1 | |
| Tl*the contact owns a 2002 jeep liberty. while driving 40 mph, the vehicle began to shake and vibrate through the steering wheel. the contact heard a lot of noise in the vehicle. through online research, the dealer found nhtsa campaign id number 09v119000, nhtsa action number ea08008 (suspension:front:control arm). the manufacturer stated that the vin was not included in the recall, although the failures were identical. the failure mileage was 110,000 and current mileage was 120,000. updated 09/14/09. *lj updated 09/15/09.*jb | |||
| 08/04/2009 | 90000 | ||
| Tl*the contact owns a 2002 jeep liberty. the contact took her vehicle to the repair shop and was informed that the front suspension control arm needed to be replaced. the vehicle was repaired at the cost of $400. the contact called the dealer to check for any recalls and was informed that her vin was excluded from nhtsa campaign id number 09v119000 (suspension:front:control arm). the failure mileage was 90,000. | |||
| 11/30/2007 | 1 | 10/22/2001 | |
| Vehicle has always pulled to the right regardless of new tires, front end alignment, etc. about one year ago started to hear screeching and clunking noises from front end. particularly on cold days and even over small bumps. service shop couldn't diagnose a problem. recent trip to shop revealed a split boot on the right upper control arm and losing grease. if not replaced, it will fail. vehicle has been serviced for previous two recalls on the lower control arm ball joints. dealer will not cover the replacement cost of ball joint and/or upper control arm assembly. *tr | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 12/01/2006 | 0 | 11/01/2005 | |
| Tl*the contact owns a 2002 jeep liberty. he stated that he received a recall notice (nhtsa campaign # 03v460000) for the lower ball joints in december of 2006. he spoke to the dealer in february of 2007 and they stated it would take approximately two months before they would receive the part. as of august 3, 2007, the dealer has not repaired the vehicle. the current mileage was 63,000. there had been no failure to date. updated 12-12-07. *kb updated *jb | |||
| 11/18/2006 | 50000 | 2 | 10/21/2005 |
| Dt*: the contact stated having problems with the brakes. the problem started after the vehicle was repaired at the dealership, for a nhtsa recall, # 06v288000, regarding the suspension: front: control arm: lower ball joint. while driving 10 mph on normal road conditions, the brakes did not respond, no matter how far the brake pedal was depressed, the brake pedal went all way down to the floor and pulled the vehicle to the right. there were no warning signals prior to the incident. the vehicle was not taken to a dealership. the dealership was contacted, and would not offer a repair without charges. *ak | |||
| 11/10/2006 | 130000 | 1 | 08/09/2005 |
| Dt*: the contact stated while driving 45 mph on normal road conditions the vehicle pulled hard to the right. prior the incident the vehicle was subject to recall #03v460000 where the suspension control arm was replaced. the contact asked the dealership if the alignment was included in the recall and they indicated that alignment was part of the vehicle's normal maintenance. the manufacturer was contacted who confirmed the dealership statement. the contact was concern because the misalignment created by the suspension repairs could be the cause of a fatal accident. | |||
| 08/31/2005 | 1 | ||
| Dt: the contact stated while driving on a curve the lower control arm snapped, and he could not control the vehicle. this caused the vehicle to run into a power pole. the vehicle was towed to a body shop for repairs. the lower control arm, rim, bumper and two doors were replaced on the vehicle. the insurance company contacted daimler/chrysler because there was recall 0346000 for the lower ball joints, but this vehicle was not included in the recall. *ak | |||
| 03/31/2005 | 46000 | 1 | 02/01/2004 |
| Since purchasing this 2002 jeep liberty for my 23 year old daughter it has pulled to the left when the steering wheel was released. it was returned to the jeep dealer several times for repair. each time it was realigned and was ok for a time then started to pull to the left again. we also replaced the tires trying to eliminate problem, which continued until the 3/31/05 accident. my daughter was traveling down the highway on 3/31/05 a sunny dry day in new britain ct when she suddenly lost control of her jeep and side swiped the jersey barrier. although this can't be proved without more investigation, i believe the lower control arm , which is casted not pressed steel, had a partial crack that totally failed at the time of the accident. the failure caused loss of control of the jeep liberty and it side-swiped the jerky barrier. there was about $6,000 damage to the driver's side of the jeep, no other vehicles were involved. the police officer attributed the accident to tire failure, since the 2 driver's side tires were flat. when examining the jeep at the body shop, i noticed the lower control arm was broken. i didn't think the crash was severe enough to cause this to happen. on closer examination of the part it looked to me like the broken edge was about half rusted. to me this indicated a preexisting crack in the casting. i am reporting this incident because i can't proof the jeep's part failed. the jeep is advertised as an off road vehicle and as such should be heavy duty. if this part did fail after only 46,000 miles it could be a manufacturing problem that should be investigated. i am having the body shop save the part for examination. the car has been repaired.*ak | |||
| 07/13/2003 | 26000 | 1 | 10/15/2002 |
| Lower control arm bolt on front passenger side broke off, causing lower control arm to come loose during low speed travel travel, causing total loss of steering.vehicle had just been serviced in mid june, including alignment.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 01/01/1901 | 1 | ||
| 2002 jeep liberty. consumer writes in regards to safety recall j17 front suspension upper control arm ball joints. consumer expresses he has made 3 appointments with dealer and they have canceled all three *tgw | |||
| 09/27/2009 | 100324 | ||
| Tl*the contact owns a 2002 jeep liberty. while the contact was making a left hand turn at a low speed she noticed that the front driver side tire suddenly broke away from the vehicle. the vehicle was taken to the dealer who stated that the control arm ball joint needed to be replaced. prior to the failure, the contact heard a knocking noise in the front end of the vehicle. the current and failure mileages were 100324. | |||
| 10/20/2009 | 106000 | ||
| Tl* the contact owns a 2002 jeep liberty. while driving 25 mph the vehicle began to shimmy. after driving the vehicle to the side of the road the front passenger side ball joint had fractured, and then the tire separated from the vehicle. two years prior an identical failure occurred on the driver-side. the vehicle has not been diagnosed by the dealership. the current and failure mileages were 106000. | |||
| 09/10/2008 | 60000 | 08/05/2002 | |
| Tl*the contact owns a 2002 jeep liberty. the contact's vehicle was repaired in 2007 according to nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint). one year later, while attempting to make left turns, he heard a loud popping noise coming from the rear driver's side tire. he has not had the vehicle inspected to determine the cause of the failure. the upper part of the radiator also produced a hairline crack, causing radiator fluid to leak from the vehicle. the vehicle was taken to an independent mechanic, who found the source of the leak at the radiator tube. the failure mileage was 60,000 and current mileage was 81,000. updated 10/14/08. *lj the lower ball joint failed. updated 10/15/08 *jb | |||
| 04/13/2008 | 105000 | 1 | |
| Tl*the contact owns a 2002 jeep liberty. the vehicle exhibits poor steering and the steering wheel will not return to its normal position. the driver struck a parked vehicle because the wheel would not turn in order for her to pull into a parking space properly. the vehicle was serviced for two nhtsa campaign id numbers (03v460000, 06v288000) regarding both front lower ball joints. the vehicle was diagnosed with front lower ball joint failure again at 18,000 miles. a police report was filed. the current mileage was 107,000 and failure mileage was 105,000. the consumer stated that chrysler would repair the vehicle at no cost to the owner due to the fact that 2 recalls were already performed. the consumer further stated had to pay out of pocked for the repairs. updated 06/02/08 *tr | |||
| 01/17/2006 | 3 | ||
| 2002 jeep liberty with ball joint failure. consumer states that the driver side lower ball joint separated causing the entire wheel assembly to fall off. mechanic replaced the defective ball joints with more defective ball joints. *kb the consumer stated it will be the third time the lower ball joints have been replaced for the same problem under the recall. *jb | |||
| 04/04/2008 | 1 | 03/03/2003 | |
| I received a recall notice on the lower ball joints of my 2002 jeep liberty on 9/26/06. when i went to north point jeep in winston-salem to ask to have the repairs done, they told me that the supply of the necessary parts was limited and that they would put me on a list and would call when they had a part for me. a year and a half later, no call! i have asked repeatedly to confirm that my name is on the list and they have repeatedly told me that it is. this is the only convenient dealership for me to go to for repairs or else i would take my vehicle elsewhere! *tr | |||
| 03/07/2008 | 76000 | 2 | 07/12/2007 |
| I purchased my 2002 jeep liberty, in july of 2007. it had been running wonderfully. two and a half weeks ago (03/07/08)while driving on the expressway, my drivers side wheel came completely off of my car. i had my jeep towed to kwik kar auto repair. kwik kar informed me that my ball joint had come loose. i had them to repair it and paid out of pocket for both the repair and the tow. on wednesday, march 26, 2008, while driving, again the wheel on my jeep came off, this time on the passenger side. once again, i had my jeep towed to kwik kar. this time the ball joint on the front passenger side had come loose and caused significant damage to the wheel, abs system, etc. the bill for the repair this time was way more than i could afford, so my mechanic checked with chrysler to see if any of the parts were covered. he found that the jeep liberty was under recall notice for this exact same defect. i contacted chrysler and was told that since i did not take my jeep to a chrysler dealership that i would have to pay for the repairs. i was also informed that the nearest chrysler dealer that would honor this recall and fix my car was in arlington, tx which is nearly 20 miles from my home. i was told by the chrysler representative that recall notices were sent out in september of 2006. since i bought my jeep liberty 10 months after the recall notices were sent out, from drivetime auto sales, i never received a notice of recall. i was told to contact the previous owner of my car to get the recall information. so i contacted drivetime auto sales. i was told by drivetime that they are not responsible for checking recall notices on the cars that they sell and that it is chrysler's responsibility to fix my jeep. i again called chrysler customer service and spoke to a supervisor. i was informed that chrysler would not pay for the repairs and if i pay for the repairs, there is no guarantee that i would be reimbursed. *tr lower ball joints*smch | |||
| 02/10/2008 | 1 | 07/15/2004 | |
| This complaint regards safety recall f23 for our 2002 jeep liberty. when we received notification of the recall, we contacted our local jeep dealership in houston, tx. they informed us that the part was on back-order and would contact us when it arrived. that was over a year ago and our car has never been fixed, nor has anyone contacted us about the part. we followed up with the dealership several times; each time we were informed the part was not available. we have not yet had an incident or crash, but consider this unacceptable. *tr | |||
| 02/03/2007 | 73000 | 1 | |
| 2002 jeep liberty recall for the lower ball joints. consumer states that he lost control of the vehicle and crashed. after the vehicle was totaled the consumer then received the recall. consumer would like compensation for losses. *kb | |||
| 11/30/2007 | 1 | 10/22/2001 | |
| Vehicle has always pulled to the right regardless of new tires, front end alignment, etc. about one year ago started to hear screeching and clunking noises from front end. particularly on cold days and even over small bumps. service shop couldn't diagnose a problem. recent trip to shop revealed a split boot on the right upper control arm and losing grease. if not replaced, it will fail. vehicle has been serviced for previous two recalls on the lower control arm ball joints. dealer will not cover the replacement cost of ball joint and/or upper control arm assembly. *tr | |||
| 11/29/2006 | 1 | ||
| On 11/29/06 i had repair on my 2002 jeep liberty v6 sport 3.7l for ball joint r&r front suspension lower ball joint both sides. i then received a recall letter in the mail in 7/07 regarding front suspension lower ball joints. the letter stated that daimlercrysler will repair vehicle free of charge. the repairs were already done 11/06 and i told them this (sent receipts as well to reimbursement department in tn). this was sent x 2 (8/07 & 10/07) and i still have not heard from anyone. it's been almost 4 months! *tr | |||
| 04/21/2006 | 61260 | 1 | 06/10/2003 |
| Tl*the contact owns a 2002 jeep liberty. on april 21, 2006, while driving uphill at 5 mph, the vehicle surged and rear ended the preceding vehicle. the contact was charged with failure to yield. the mechanic stated that the brakes and the brake rotors failed. prior to the crash, she received a recall notice for nhtsa campaign id number 06v288000 (suspension:front:control arm: lower ball joint) in october of 2006. she made four attempts to have the recall repair performed; however, each time she was informed that the part was unavailable and the dealer would call her when it arrived. the contact never received a call and gave up. a couple of months after the crash, she received a second recall notice. the contact believes that the crash occurred because the repair was not made earlier. the vehicle sustained damages to the bumper, fog lights, front bumper cover, grill, front lamp, head lamp, passenger side head lamp assembly, hood panel, hood assembly, front passenger side wiring harness, passenger side outside fender, passenger side fender bracket, front passenger side door glass running channel, hazardous waste disposal, paint job, and fender brackets. the cost to repair the damages would be $3,759. the current mileage was 89,682 and failure mileage was 61,260. updated 01/07/08. *lj updated 12/31/07 *tr | |||
| 11/10/2007 | 65000 | 1 | 02/01/2002 |
| Tl*the contact owns a 2002 jeep liberty. while driving between 5-10 mph, the front passenger side of the vehicle dropped. the vehicle was towed to the dealer. the fender well was damaged. the vehicle was previously repaired for nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint) at approximately 20,000 miles. the current and failure mileages were 65,000. | |||
| 01/01/1901 | 1 | ||
| 2002 jeep liberty recall for lower ball joints. consumer would like to know why the dealer denied his claim for the repair. the consumer had to pay for the repair on his vehicle even though it was under recall. *kb | |||
| 09/26/2004 | 1 | 08/13/2001 | |
| Ltr re recalls on her daimler chrysler purchased back in august 13, 2001. *kb the consumer stated the vehicle has been recalled more than 3 times and supposedly fixed over 6 times regarding the ball joints. the consumer had an accident. the ball joint broke while the consumer was attempting to park. the radiator was leaking at the seam. the right front hub bearing was noisy. the cd changer would skip after a few songs. the dealer found an internal fault. there was a heavy crunchy noise when driving, stopping and making turns. the front stabilizer/sway bar was replaced. the rack and pinion was leaking. *jb | |||
| 08/29/2007 | 39300 | 2 | 08/01/2002 |
| Tl*the contact owns a 2002 jeep liberty. the lower ball joints were replaced due to nhtsa campaign number 06v288000 (suspension:front:control arm:lower ball joint). while performing the replacement, the dealer noticed that the upper ball joints also needed to be replaced, however, they were not under a recall. the dealer repaired the upper ball joints. the current and failure mileages were 39,300. | |||
| 05/31/2007 | 68000 | 1 | 01/10/2006 |
| In november of 2006, i had a recall fixed for the front:control arm:lower ball joint when the parts became available. i brought the car back 3 days later having issues with the steering and hearing a noise. the dealership took the car for a few days and did a complete inspection and assured me the new parts were sufficient. every now and then (not constant, but scarcely) when i would turn the wheel just a little, the car would turn as if i had turned my wheel all the way. it scared me a few times, but it didn't happen often at all, so i didn't think much of it. on may 31, 2007, i was merging onto i-91 in connecticut driving only 22 miles per hour, and my car did that very thing. i went up and over the curb, up the embankment and crashed into a steel connecticut state sign. if it wasn't for the sign, i would have continued to lose control and possibly been killed. hitting the sign swung my back end around, where i rolled down the embankment and to a complete stop on the side of the highway. my car sustained over $7,000 worth of damage and has damaged my perfect driving record. no other car was involved and no one was hurt, including myself. i was very fortunate, but i feel there needs to be further investigation into the previous recall and possibly a new recall should be posted to eliminate this problem. the problem still exists despite the recall from last year. *jb | |||
| 08/10/2007 | 1 | ||
| 2002 jeep liberty that was totaled when the power steering went out customer states that she is now without transportation due to faulty parts and wants some kind of solution**cc the consumer received 2 recall letters in the mail after her accident. both notices stated that the vehicle needed to have the ball joints repaired. the consumer contacted the manufacturer and informed them of the accident chrysler stated they were sending a representative out to investigate the vehicle. the consumer stated the representative assessed there was nothing wrong with the lower ball joint, airbags, or steering to cause the accident. the consumer further stated she spoke with the garage where the vehicle was located and stated no one ever came to check the vehicle over. *jb | |||
| 08/20/2007 | 70000 | 1 | 10/12/2005 |
| Saturday august 18th 2007 i received a recall notice from daimler chrysler regarding the lower ball joints on 2002-2006 jeep liberties. the recall said water could get into the front suspention causing the ball joint to corrode and separate which could lead to loss of steering and a possible accident. while driving home from work on monday the 20th (2 days later) my front left wheel fell off without warning, causing loss of control and nearly causing an accident (coincidence?). the dealer said that my upper ball joint had corroded and separated and the recent recall would not cover my repair. daimler chrysler said there's nothing they can do and i would be responsible for repairs. i went online and was shocked to find (in only about 20 minutes- so there must be many more) that hundreds of people has the exact same failure with their 02' -06' liberty. although i would like daimler chrysler to take responsibility for the repair, the more important issue is that there seems to be a serious problem with these cars (specifically the ball joints). the recall should definitely include upper ball joints as well. luckily i was only going about 15-20mph (my car was still completely fish-tailed) if i had been doing anything over 40mph i'm certain i would have rolled it. i'm sure there has to be people out there who had family or friends killed in accidents caused by this exact issue...they probably don't even know how widespread the problem is. *tr | |||
| 08/15/2007 | 0 | 01/01/2007 | |
| Tl*the contact owns a 2002 jeep liberty. the contact received a recall notice for the lower ball joints. he called the dealer and was informed that they could not service his vehicle for another six months. the recall number was unknown. there had been no failure to date. the current mileage was 61,000. | |||
| 02/10/2004 | 44081 | 1 | 06/01/2003 |
| Tl*the contact owns a 2002 jeep liberty. while driving 60 mph, the steering wheel began to shake. the contact stated that the wheels began shaking very roughly and eventually detached from the vehicle. however, the vehicle continued to drive forward. approximately 3-4 years ago, the dealer replaced the lower ball joints. the current mileage was 59,000 and failure mileage was 44,081. | |||
| 11/01/2006 | 1 | ||
| I have been waiting to hear from bergeron chrysler jeep to address a safety recall notice i received for my jeep liberty. the last time they contacted me was november 10, 2006 to let me know they would be in touch. as of today, i still have not heard from them. *jb | |||
| 07/23/2007 | 107701 | 1 | 04/21/2005 |
| Tl*the contact owns a 2002 jeep liberty. while driving 20 mph, the contact heard a grinding noise coming from the vehicle. he stated that the lower ball joints separated. the service station repaired the driver side front axle and upper tie rod. the current mileage was 107,536 and failure mileage was 107,701. | |||
| 12/01/2006 | 0 | ||
| Tl*the contact owns a 2002 jeep liberty. the contact received a recall notice for the front lower ball joints (nhtsa campaign #06v288000). she attempted to make an appointment with the dealer however; they stated that the part was unavailable. they did not know when they would receive the part. as of august 6, 2007, the dealer has not repaired the vehicle and the wait time has been approximately seven months. there had been fo failure to date. the current mileage was 111,000. | |||
| 07/20/2007 | 90000 | 1 | |
| Tl*the contact owns a 2002 jeep liberty. while driving 60 mph the right side of the vehicle dropped and there was a blow out on the tire. the contact felt that the front lower ball joint caused the failure. there is a recall for the front lower ball joint (nhtsa campaign id #06v288000). the contact stated that the manufacturer wanted to charge to repair the tire and the wheel. he felt the front lower ball joint caused the damage. the current and failure mileages were 90,000. | |||
| 09/01/2006 | 1 | 07/30/2001 | |
| Received safety recall c36 notice one year ago, but dealership still has not scheduled me for an appointment. i have made two appointments with them but the dealership has cancelled both, they claim that they do not have the parts from the manufacturer. now i have received safety recall notice f23. i want these taken care of as soon as reasonably possible, but the dealership is unresponsive. *tr | |||
| 06/10/2007 | 3 | ||
| Tl. the contact owns a 2002 jeep liberty. the current mileage was 53,536 miles. the contact heard a grinding noise and observed an oil-based odor. the vehicle was included in recall campaign no's 03v460000 and 06v288000. during a scheduled appointment, the dealer stated that the ball joints were not available. the call was disconnected before getting vin and other vehicle-basic information. the failure mileage was 50,000 miles. bk | |||
| 05/01/2007 | 60000 | 10 | 09/01/2006 |
| Tl*the contact owns a 2002 jeep liberty. while driving 55-60 mph, the vehicle pulled to the right and the steering wheel vibrated. the contact also heard a humming noise coming from the front tires. the dealer has not inspected the vehicle. the contact felt that the humming noise was due to excessive wear caused by the lower ball joints. the contact received recall notice number 03v460000 (suspension:front:control arm:lower ball joint) on august 2, 2007. he feels that the tires should be replaced as part of the recall. as of august 3, 2007, the ball joints have not been replaced. the current mileage was 62,000 and failure mileage was 60,000. the consumer stated the lower ball joint has been repaired and the cupped tires were then rotated to the rear of the vehicle and the consumer stated there is still a loose feeling in the rear of the vehicle. updated 08/22/07 *tr | |||
| 08/02/2007 | 74000 | 1 | |
| Jeep liberty 2002 model subject to recall for lower ball joint failure, recall #f23. lower ball joints replaced by dealer, found upper ball joints also worn out. this problem is similar to the cause of the lower ball joint failure - seal failure with attendant lubrication failure and corrosion. *tr | |||
| 07/07/2007 | 82000 | 2 | 08/16/2002 |
| Tl*the contact owns a 2002 jeep liberty. while driving 15 mph, the driver side front tire blew out. the contact then heard a noise and the vehicle dropped down. the vehicle was towed to a chrysler dealer and diagnosed as needing the lower ball joints replaced. the contact stated that the lower ball joints were replaced in 2003. the vehicle has been repaired. the current and failure mileages were 82,000. | |||
| 09/01/2006 | 50000 | 1 | 02/01/2005 |
| Tl*the contact owns a 2002 jeep liberty. the contact received a recall notice in september of 2006 in regards to the lower ball joints. since that time, she has called multiple dealers in her area in an attempt to schedule a recall repair. as of july 5, 2007, none of the dealers have the part needed for the repair. the current and failure mileages were 50,000. | |||
| 01/01/1901 | 68933 | 1 | |
| 2002 jeep liberty safety recall f23- lower ball joints customer states that the they had to have the work done and want to be reimbursed for the service**cc the consumer provided a copy of the repair invoice. the dealer stated that upper ball joint was also bad. *tr | |||
| 06/01/2007 | 100003 | 1 | 06/01/2002 |
| Tl*the contact owns a 2002 jeep liberty. the contact stated that the check engine light illuminated. when the dealer took the vehicle for a test drive, traveling at 25 mph, the left front tire came off the vehicle. the contact never received the ball joint recall notice. chrysler stated that they did not get all the notices out on time, due to the large quantity, and are not responsible. the vehicle is currently at the shop and will require other parts to be replaced, which will cost over $1,000. the vin was unavailable. the current and failure mileages were 100,003. | |||
| 09/06/2006 | |||
| Recall 03v46000; parts are still not available to repair jeep liberty. it has been eight (8) months. *ak | |||
| 09/10/2004 | 106642 | 2 | 07/15/2001 |
| Customer is inquiring on the possibility of getting reimbursed for expense of replacing a recalled lower left ball joint on a 2002 jeep liberty**cc the consumer experienced a failure of the lower ball joints after having it replaced under recall. *jb | |||
| 12/15/2006 | 99479 | 1 | 09/09/2002 |
| Tl*the contact owns a 2002 jeep liberty. the contact stated that the vehicle's lower ball joints were repaired on january 27, 2006. she later discovered online that there was a safety recall on the lower ball joints and her vin was included. she filed a reimbursement claim with daimler chrysler on december 15, 2006 and sent all of the requested forms and information. the contact has not been reimbursed. the current mileage is 139,000 and failure mileage was 99,479. | |||
| 10/01/2006 | 1 | 02/01/2002 | |
| Tl*the contact owns a 2002 jeep liberty. in october 2006 the contact received recall 03v46000 regarding suspension:front:control arm:lower ball joint. he contacted the dealer and his name was added to the waiting list. in january 2007, the dealer stated that his name was still on the list. the manufacturer stated that they would speak with the dealer and call the contact back. as of april 26, 2007 the manufacturer has failed to call him back, and he felt the wait for the recall repair was too long. there have been no failures to date. the current mileage is 48,000, and the failure mileage is unknown.*ak the consumer stated contacted dealer on 3/13/07 and notified daimler chrysler and stated they would talk to the dealer and call the consumer back. update 05/15/07*tr | |||
| 05/08/2005 | 1 | 04/15/2005 | |
| I bought a 2002 jeep liberty in mid-april of 2005. i told a number of people that the jeep frightened me when driving because it felt like the steering was loose and like the jeep was skating on the road. after driving the jeep over 2 1/2 weeks i had a tragic accident lost of steering control. *ak | |||
| 09/15/2006 | 1 | 11/01/2003 | |
| Tl*- the contact owns a 2002 jeep liberty. the contact received a recall notice for the lower ball joints in september 2006. the dealer informed the contact they were backlogged, and for her to call back. she called back in january 2007, and was able to have her name put on the waiting list. the dealer stated there were approximately 60 vehicles ahead of her. the vehicle had not been repaired as of 4/12/07. the contact felt that the waiting time for the repair was too long. the vehicle currently had 80,000 miles. there had been no failures to date.*ak updated 05/21/07 *tr | |||
| 12/06/2006 | 1 | ||
| My complaint is not in regard to any type of incident, crash or injury. it is in regard to a safety recall i received by mail for jeep liberty on 12/06/06, over 4 months ago. it was safety recall f23 concerning lower ball joints from daimler chrysler, stating the front lower ball joints could corrode & separate due to water, causing the vehicle to lose control of steering, and could cause a crash without prior warning. well anyway, they were to replace it, and i called the same day i got the notice and was put on a waiting list to get this fixed due to backorder of parts. i still have not heard anything ,and i believe this was my 4th time contacting someone about this issue. i have submitted 2 complaints already to the administrator of national highway traffic safety, and now this is what i was e-mailed back and told to do . my biggest concern was the safety of my children and my family. we drive this vehicle on a daily basis, and i not only think it was unfair to us to be endangering our lives, but also the lives of many other drivers if my vehicle was to lose control. i feel that i should be supplied with a rental car via their expense until they can fix this problem. i think 4 months has been very adequate time, and they should have had it resolved by now. recently, we took a road trip and had to rent a car because we were too scared to drive this far through mountains, etc. have to worry about a ball joint blowing out! this is ridiculous & needs to be given priority attention!! aren't you guys supposed to want to keep our roads safe? please get back to me as soon as possible. thanks. *ak | |||
| 01/01/2007 | 95000 | 1 | 04/01/2006 |
| Daimler chrysler safety recall on 2002-2003 lower ball joint. the dealer has not yet call me or my wife in to have the vehicle checked out. it has been over 3 months!!*ak | |||
| 03/07/2007 | 68985 | 1 | 12/03/2001 |
| Tl*the contact owns a 2002 jeep liberty. the contact received recall notice for the lower ball joints. on march 7, 2007 the dealer was contacted to perform the recall repairs. the dealer stated that work could begin in approximately four to five weeks. on april 5, 2007 the dealer stated that the parts still had not arrived. the current and failure mileage were 68,985.*ak | |||
| 01/01/1901 | 1 | ||
| Customer states that he has been unable to get car fix due to parts not being available**cc lower ball joint recall. *jb | |||
| 01/01/1901 | 1 | ||
| Customer states that they have tried several times to get car into service for the recall and have been told they don't have the parts**cc *jb | |||
| 09/13/2006 | 1 | ||
| 2002 jeep liberty sport on 9/13/06 customer son was in a accident customer son stated that the wheel locked up and he couldn't steer. one month later, customer received a recall regarding the lower ball joints. **nar**cc the consumer believed the ball joints was the cause of the accident. *jb | |||
| 02/24/2006 | 1 | ||
| Tl*- the contact received recall 06v288000 on the 2002 jeep liberty with 70000 current mileage on november . 24, 2006, and the vehicle still has not been repaired. chrysler had not been contacted. there had been no failures to date.*ak the consumer stated vehicle was repaired by dealer late march 2007. update *4/23/07 *tr | |||
| 03/19/2007 | 90000 | 1 | 11/09/2001 |
| Tl* the contact owns a 2002 jeep liberty. the contact called regarding recall campaign # 06v288000 concerning the lower ball joint. the contact has been on a waiting list for repairs since november. an appointment was scheduled for march 19, 2007, but dealer stated the part was unavailable. there was no inormation as to when the part will become available for repair to begin. the current and failure mileage were 90000.*ak the dealer called the consumer back and said they found the part. updated 04/09/07. *jb | |||
| 09/17/2006 | 78000 | 1 | 06/17/2002 |
| I have a 2002 jeep liberty limited ed. which i had an accident in last year2006. this accident was due to a recall of the ball joint. i didn't recieve the recall letter until 2 weeks after my accident that made me tottaly unaware of any problems. i turned the accident over to my ins. co. to fight while my car sat at the dealership where i bought the vehicle. accident details: at aprox. 45 mph the wheels locked up due to the ball joint rod rubbing a hole on the inside of the wheel housing bringing the car wheels to lock up. ( any faster the car probably would have flipped. it took 3.5 months of my ins. co. arguing with chrysler over the issue before they accepted responsiblity even though it was obvious fault. my concern now is i went to trade in the car this week and the damage over $2500 majorily reduced the value of my vehicle. (which i did express after the accident) i was offered only$5000 with normal trade in would go for $8000-$9000. ( the low trade in value i was told by the sales manager due to the accident) i feel chryslers delay of fault and non-compensation of vehicle value loss is very poor business, especially them being a large financially stable automotive manufacture dishonest with a middle class chrysler driver/worker. i would like for chrysler to fully handle a failure on there part to compensate for all financial details of my accident. i would like to express one more issue! i feel they did not take any hurry to inform drivers of the serious vehicle issue that could have very easily caused a fatality. date is not exact i need to get it from ins co> | |||
| 12/15/2006 | 63000 | 1 | |
| Tl* the contact owns a 2002 jeep liberty sport. the dealer received recall 03v460000 regarding lower ball joints. the dealer informed the contact that it would take three to four weeks to repair the lower ball joints. the dealer stated that the contact is number 171 on the list. the dealer was willing to inspect the vehicl. however, it will take 40 weeks to receive the parts to repair it. the current and failure mileage were 63,000. *ak | |||
| 03/01/2007 | 1 | 06/01/2002 | |
| Tl*- the contact has a 2002 jeep liberty. the contact received recall 06v288000 concerning lower ball joint. the contact called the dealership in his area , and they stated that it could take 4 months or more in order for them to perform the recall service. the contact stated that there was a waiting list of over 100 people. there have been no failures to date. the current mileage was 59700.*ak updated 03/19/07. *jb | |||
| 02/25/2007 | 1 | 11/10/2001 | |
| I own a 2002 jeep liberty. in november of 2006 i had the ball joint recall performed on the jeep. yesterday i was driving down the road when the passenger side ball joint failed causing my wheel to fall down underneath the jeep tearing the upper ball joint out. the rim and tire were damaged due to this incident as well as other components of the front suspension. it is currently at a jeep dealership being diagnosed for further damage. *nm | |||
| 11/02/2006 | 34000 | 1 | |
| Tl* - the contact called regarding the 2002 chrysler jeep liberty. the contact received recall 06v288000 concerning the lower ball joint. she was put on a waiting list in november. the vehicle has 35,000 miles. the contact has not experienced any problems with the vehicle at this time. *ak update 03/19/07. *jb | |||
| 01/31/2006 | 2 | ||
| 2003 jeep liberty sport with concerns about recall f23 -lower ball joints customer wants to be compensated for damage**cc the consumer only received reimbursement for the two defective ball joints. the consumer wants to be compensated for the damage to the vehicle. the axle assembly, a-arms and sway bars were damaged as a result of the faulty ball joints. *jb | |||
| 01/31/2007 | 2 | ||
| 2002 jeep liberty with concerns about recall on front suspension lower ball joints**cc the consumer stated the right ball joint fell off the vehicle on the right side and caused damage to the vehicle prior to the recall. the consumer then received a recall regarding the ball joints, when he went to the dealer to have other work done, he inquired about the recall and was told he would be placed on a list. the consumer stated while driving, there was a grinding noise coming from the front of the vehicle and suspected there might be a problem with the ball joints again. the consumer was informed the ball joints on both sides had failed and additional damage was done to the knuckle. the vehicle was repaired. *jb | |||
| 10/04/2006 | 58000 | 5 | 09/01/2002 |
| Tl* - the contact owns a 2002 jeep liberty. the contact received a recall notice on october 4, 2006. the contact traveled 90 miles one way, and he told the dealer that the vehicle wasn't driving normally. the contact replaced 2 sets of tires ,and had several alignments, which had been unsuccessful in correcting the steering failure. the contact was placed on a waiting list. the contact called the dealer on several occasions to follow up and schedule an appointment. however, he was advised that there was no waiting list, and after several attempts, including calling the manufacturer an appointment was scheduled. the contact received a call from the dealer stating the appointment was cancelled, and the parts were on back order when speaking with a different mechanic. he was told the parts were at the dealer and to bring the vehicle in for repair on the following day. the contact received a voice mail the day before his scheduled appointment stating that the parts were on back order. the vehicle wasn't steering properly, and hadn't driven normally for quite some time. the contact stated the speed wasn't a factor, after driving 5 miles or more the vehicle did not steer properly. the current and failure mileage were both 58000.*ak | |||
| 02/19/2007 | 1 | ||
| Failure of daimler chrysler and local dealer to remedy a recall within a reasonable time. after 2 1/2 months they say it will be 2-3 more weeks before parts are available. i thought the recall notice said the car could crash without prior warning. when i called again today i was told to wait another 2-3 weeks! *nm | |||
| 02/17/2007 | 1 | 10/30/2001 | |
| Received safety recall notice back in november 2006. all dealerships in the area do not carry parts that need to be replaced. parts are claimed to be back-ordered. if they send out safety recall notices, dealerships should be carrying replacement parts!! no injuries yet, but just waiting for something to happen. *nm | |||
| 09/27/2006 | 80000 | 1 | |
| Tl* the contact owns a 2002 jeep liberty. the driver called the dealer in december to schedule an appointment re garding recall 06v288000. the dealer stated in january that they only received 4 lower ball joints , and that she was number 36 on the waiting list. the contact drove 80 miles per day or more on the expressway and was concerned about the safety risk involved. the current vehicle mileage was 80,000. there were no other failures at this time. *ak | |||
| 02/12/2007 | 49000 | 1 | 08/01/2002 |
| Tl*- the contact has a 2002 jeep liberty. received recall 06v288000 concerning the lower ball joint. the contact called the dealership in his area since november 2006, and at that time they stated that it could take 4-12 weeks in order for them to set up service. the contact still has not received a call back from the dealership. current and failure mileage were 49000. *ak | |||
| 02/08/2007 | 1 | ||
| Tl* - the contact called regarding recall 06v288000 for the 2002 jeep liberty concerning the lower ball joints. the contact stated he has been waiting approximately 1 1/2 months for the lower ball joint part. the dealer advised the contact he will be called when the part arrived. the vehicle has approximately 62,000 miles. the contact has not experienced any problems with the vehicle to date. *ak updated 2/27/2007 - *nm | |||
| 10/11/2006 | 0 | 04/10/2002 | |
| Tl*- the contact stated that he has a 2002 jeep liberty , and received a recall notice for the lower ball joints. he called the dealer to make an appointment and the dealer stated that chrysler was only giving out three (3) parts per week and he felt that that was not acceptable. the vehicle has not had a failure to date. the current mileage was 62000 miles. | |||
| 09/30/2006 | 1 | 01/15/2003 | |
| On september 30,2006 i received a recall notice for the lower ball joints on my 2002 jeep liberty. i have called a couple of different dealerships to try to get this repair and have been told over and over and over that the parts have not been made available for this service. it is now february 1,2007 and i was just told that i am number 29 on a waiting list for parts that are not available. i have been told that this dealership is only receiving 3 kits at a time and not receiving a shipment every week so it will still be a long wait to make my jeep safe for myself and my children to ride in. personally i think this is ridiculous!! i called the daimler chrysler corporation and they have a recording telling me to be patient and work with my local dealerships. *nm | |||
| 01/01/1901 | 1 | ||
| Jeep liberty recalled for lower ball joints**cc the dealer has failed to resolve the problem. *nm | |||
| 11/02/2006 | 1 | ||
| Chrysler jeep has a recall on lower ball joints. consumer can't get an appointment to get car fixed. **nar**cc the consumer had to be put on a waiting list because the part were coming in 2-3 at a time. | |||
| 01/25/2007 | 1 | ||
| My daughter is driving a 2002 jeep liberty, with a recall, f23-lower ball joints. i have a problem with the length of time it is taking to have this fixed. the dealer says,that they have trouble getting the parts to repair it. he said that some people have been waiting since october to get the parts. if chrysler cares about peoples lives, they would produce more parts, faster. *jb | |||
| 11/20/2006 | 1 | 03/15/2003 | |
| Daimler chyrsler recall f23. i received the recall letter for my jeep liberty around 11/10/06 and called the dealer to schedule the appt. to correct the problem approximately 11/20/06. i was told at that time that there were 30 people in front of me and that my name would be put on a list. i called december 18th and was told they were working through the list and it wouldn't be much longer. i called 01/25/07 (over 2 months later and got the same story). i questioned the service manager about the delay and he stated that jeep would only give them parts to complete 3 vehicles a week and that i had 20 people in front of me on the list. i asked him if they had only complete 10 vehicles since 11/20/06 and he said yes. i am concerned because the recall letter says steering can be lost without warning and based on jeep's current progress it may be 4 or 5 more months before this work is complete. i do not believe this recall is being handled in a reasonable manner and time frame. *jb | |||
| 01/20/2007 | 106535 | 1 | 06/09/2004 |
| Tl* - the contact owns a 2002 jeep liberty which has a safety recall 06v288000. the contact would like to make a complaint concerning the length of time it was taking daimler chrysler to make the safety repairs on the lower ball joint. *ak the consumer has made several attempts to get the recall repairs made to no avail. updated 02/13/07.*jb | |||
| 01/23/2006 | 62000 | 0 | |
| Tl* - the contact received recall letter 06v288000 for the replacement of the lower ball joint on the 2002 chrysler jeep liberty. the contact stated that she immediately called the dealer to schedule an appointment. the contact was told that she could not be put on a waiting list and that it was first come, first serve because it is a safety problem. she was also told that if she had an appointment and someone came to the dealer before she arrived they would be given the part. the contact's vehic has not experienced any problems at this time. *ak | |||
| 01/22/2007 | 1 | 03/25/2003 | |
| I'm writing to file a complaint against michael stead automotive in walnut creek, california. i received a recall notice regarding safety recall f23 - lower ball joints on 11/15/06. i phoned the dealer a week later (didn't mark the exact date as i wasn't aware it would be such a problem). i was told the parts were on backorder and would be in within two to three weeks. they took my name and number and i was told i would be phoned to make an appointment. i now followed on 1/22/07 only to be told that they have a pile of names and its taking a while to get through them. i'm 19th on the list and they receive the parts periodically and i'll be called when it's my turn. i was also told when i asked about the safety of this recall that, it's not urgent, only being done for noise. however, the recall notice says, water may enter into the front suspension lower ball joints on your jeep and cause the ball joint to corrode and separate causing a loss of steering control and could cause a crash without prior warning. two very different statements. we transport two small children in this car daily and this is not something i'm willing to accept. we received a recall notice but the dealer is dragging their feet, no doubt because it's not a paid service for them. if an accident does occur due to this i want this complaint on record. this is simply unacceptable service and i would hope you'd follow up. *jb | |||
| 08/08/2006 | |||
| Re: recall #f23 (id#06v-288) jeep liberty lower ball joints - notified of recall in sep 2006, dealer says they were receiving 3 parts kits per week (#cbxef230), we still have 97 customers ahead of us, parts are on back order with no date available. our model is a 2002 and older models were to be done first. please advise if any action can be taken. *jb | |||
| 01/08/2007 | 35000 | 0 | 06/10/2004 |
| Tl* - the contact has a 2002 jeep liberty with an odometer reading of 35000 miles when he received the recall notice 06v288000 for lower ball joint. the dealer (romano jeep) was contacted over a month ago, but the contact has not heard when he will have his vehicle repaired. | |||
| 01/01/2007 | 1 | 04/01/2001 | |
| I have received a safety recall notice on my vehicle, but the dealership says it cannot get in the proper parts to remedy the problem. customer service at jeep says there is nothing they can do. i feel that this is unacceptable, and that i am driving an unsafe vehicle. *jb | |||
| 01/08/2007 | 71000 | 1 | |
| Tl* - the contact stated that he received recall letter 06v288000 for the lower ball joint on the 2002 jeep liberty which has an odometer reading of 71,000 miles. he was placed on a waiting list on 11/20/06. he was still waiting for the part. the contact has not had any problems with the vehicle. the contact was concerned about the delay in repairing the vehicle. *ak | |||
| 09/27/2006 | 1 | 02/14/2002 | |
| September, 2006 i received a recall notice on my 2002 jeep liberty regarding the lower ball joints. i called the dealership where i had purchased my jeep and was told that they had sold the franchise to another dealership. i then called this dealership and was told that they were only receiving 3 replacement parts at a time and i would have to be placed on a waiting list of approximately 2 weeks. i waited for about a month and called them again to make sure they hadn't lost my information. i was told that i was third on the list. i waited another month and called again. i was told by the serviceman that i was still on the waiting list, but they had jeeps coming in weekly that the wheels had fallen off and they took first preference. it is now another month and i have not heard from them yet. if the situation is a s serious as wheels falling off as often as the serviceman has indicated, then daimler chrysler should do more to improve getting the replacement parts to dealerships. if the dealership is just putting me off because they are too busy to deal with the recalls, then something should be done. the dealership is lewis pontiac buick gmc jeep, 830 e. main st., oak hill, wv, phone 304-465-3111. *nm | |||
| 01/01/2007 | 50000 | 3 | 06/09/2001 |
| Tl* - the contact received recall 06v288000 for the 2002 jeep liberty concerning lower ball joints. the contact complained about the effect that the ball joint had on the tires. the contact stated that no matter what speed she was driving at, but usually at about 15 mph she felt and heard the suspension in the car shifting whenever she hit a bump. the contacts complaint was that after one and a half years the tires were completely bald. the contact stated that this was directly related to the safety recalls on the ball joints. also, the contact stated that on 11/2005 she lost control of the vehicle after making a turn. after taking the vehicle for service, the contact learned from the dealer that all of the steering fluid leaked out, and the power steering belt split in half. the contact would like to have the tires replaced under the recall as well.*ak updated 2/7/2007 - the consumer's vehicle experience extended crank time to start. the dealer replaced eh fuel pump and fuel pump reservoir. the lap belt in the rear seat became twisted. when the vehicle was put into reverse the consumer hear a noise. the dealer made repairs to the transmission. the lighter was inoperative. *nm | |||
| 10/19/2006 | 60000 | 2 | 04/19/2002 |
| Tl* - the contact owns a 2002 jeep liberty. the contact received recall letter 06v288000 for lower ball joints in october 2006. the contact called the dealer to schedule an appointment and was advised that they didn't have the parts. the contact left the information with the dealer to call him, and after five weeks there was no response. the contact called daimler chrysler, and was told that he could file a complaint ,and was informed that they didn't have the ball joints. the contact was concerned about the safety risk involved as stated in the recall. water may enter and cause ball joint separation. the contact could lose steering control, which may result in a crash. daimler chrysler advised him to make an appointment. also, the contact was concerned about driving it in the rain with the safety risk involved, per the recall. in addition, the contact experienced tightness in the steering when he was making a sharp right hand turn. *ak updated 1/31/2007 - *nm | |||
| 01/05/2007 | 79519 | 1 | 07/01/2006 |
| Tl* - the contact received recall 03v460000 for lower ball joint failure. the contact called his local dealership in september 2006 and still hasn't received confirmation for an appointment to perform the recall repairs. *ak updated 1/29/2007 - *nm | |||
| 12/24/2006 | 1 | 04/11/2006 | |
| Thanks god there was no crash or damage yet. i've found out that it is recommended to fulfill safety recall for my jeep liberty. i called moscow dealer musa-motors (www.musa-motors.ru) and they say that they do not do recalls on holidays they only do the work, which will cost me money. it is not good because f23 recall - is lower ball joints replacement that means safety. and if something happens to me or my family you'll be in charge of. that's why, i'm asking to stop musa-motor's dealing license as a jeep dealer. *nm | |||
| 01/03/2007 | 42000 | 1 | 08/10/2002 |
| Tl* - the contact received recall notice 03v460000 for the lower ball joint on the 2002 jeep liberty with an odometer reading of 42,000 miles. the contact stated called the dealer, )and they told him that it will be a five week wait for the repair to be scheduled. the contact was concerned about the waiting period. ak | |||
| 08/01/2006 | 1 | 11/30/2001 | |
| Recall on 2002 jeep liberty-lower ball joints from august, 2006. on waiting list with dealership since sept. 2006 and still has not fixed the recall problem. *jb | |||
| 01/03/2007 | 1 | ||
| Safety recall on 2002 jeep liberty lower ball joint my complaint is that they said it will take 5 months to fix this problem. *jb | |||
| 11/27/2006 | 95000 | 1 | 09/14/2002 |
| Tl* - the contact received recall 06v288000 on 2002 jeep liberty with an odometer reading of 95000 miles. the contact stated that she was driving under dry weather conditions at 30 mph when noticed that the vehicle became hard to steer and began to shake. she then pulled over and turned the vehicle's power off. when she subsequently tried to restart the vehicle the engine seized. the contact had the vehicle towed to the dealer, and they told her that she needed a new engine. the contact explained that she needed the recall work done, but they would not do recall repairs because of the engine failure. the contact believed that the ball joint failure caused the engine failure. *ak | |||
| 12/28/2006 | 1 | 09/01/2002 | |
| My jeep liberty 2002 was recalled for replacement of possible ball joint corrosion. i called the dealership don white's timonium jeep dealer, and was advised that the dealership receives only 3 sets from jeep per week and i would therefore be waiting for approximately 6 months for the replacement. i felt this was not timely. i called the daimler chrysler question line and was told the same info. i do not think any recall for safety issues should wait for months to repair. surely ball joints can be acquired form another source? *nm | |||
| 12/28/2006 | 40000 | 1 | 08/23/2002 |
| Tl* - the contact received recall 06v288000 . concerning lower ball joint. the contact called a dealership in his area and they stated that it could take 30-40 weeks for them to set up service. the name of the dealership was deerwood chrysler jeep in kingwood, tx. *ak updated 1/19/2007 - the consumer was told that the dealer is only receiving 3 ball joints per week from the manufacturer. the current waiting list is 130 people. *nm | |||
| 12/07/2006 | 0 | 11/01/2002 | |
| Tl* - the contact received a recall notice 06v288000 for a 2002 jeep liberty. the vehicle has 61,000 miles on it. she called the dealer and her name was put on a waiting list for the recall repairs. she is number 31 on the list. the contact is not currently experiencing any problems with the vehicle. | |||
| 11/26/2005 | 91435 | 2 | |
| Tl*- the contact called regarding recall letter 06v288000 that he received on 09/27/06. the contact stated that last year on 11/26/05 he had a crash while driving the vehicle in the evening. it was on a clear night and the road conditions were good. he stated that he lost control of vehicle, the steering became very stiff, and the vehicle started shaking and vibrating while driving at 45 mph. the contact stated that he couldn't get control of the vehicle and hit a traffic light. the air bag didn't deploy, but the seat belt did restrain him. the contact said that in both the police report and the insurance report stated that the ball joints failed. the contact was admitted for internal bleeding. the vehicle sustained a great deal of damage, and the contact was obliged to pay the state of maryland for the replacement of the traffic light $1,075.26. the contact was interested in some type of reimbursement. the contact stated that he wrote to chrysler last year informing them of the vehicle's malfuction, but still had no response from them.*ak | |||
| 12/01/2006 | 1 | 12/01/2005 | |
| Tl* - the contact stated that she didn't get fully reimbursed for the repair done on 02 jeep liberty regarding recall 03v460000 for lower ball joint. she stated that they only covered the parts and not the labor. she received a letter from the manufacturer stating that the reason why they didn't cover the labor was because the receipt for the labor didn't have a heading. *ak | |||
| 12/25/2006 | 54000 | 2 | 08/28/2003 |
| 1/24/04 - brought jeep liberty in for recall on lower ball joint - ball joints replaced per jeep dealership. 3/25/2006 - while pulling out of parking spot, the left front tire broke off of the axle due to corrosion of the upper ball joint. breaking top of tire from axle. 9/27/2006 - received a new recall notice for the lower ball joint from the dealership. dealership claimed that lower ball joint was on back order and unavailable. dealer told me to call back in 90 days. called other dealership and scheduled recall repair. 10/14/2006 - took day off of work, brought car in to second dealership for recall. i was told that they did not have the ball bearings and was told that they could put me on a waiting list for the ball bearings. 12/25/2006 - wife pulled out of parking space. left front tire popped out, appears that recalled lower ball bearing broke. separating bottom of tire from axle. car is currently at stadium automall dealership, rutherford nj , where car was originally purchased, waiting to be repaired. have had problems at this dealership in the past. have had oil changes, tune ups, etc to later find that the dealership never replaced the lube express oil filter that was dated and installed previously. *jb | |||
| 12/25/2006 | 54000 | 2 | |
| Tl* - the contact stated that the left front tire came off. the driver was pulling out of a parking space at approximately 1-2 mph. the mileage on the vehicle at the time of failure was 54000. there were no warning signs. the driver stated that the vehicle felt funny. the vehicle was involved in a recall for the same failure in 2003. the lower ball joint was replaced january 24, 2004. the contact received a another recall notice 06v288000 recently. he called the dealer, and was told there were a limited amount of parts available. the contact was told to call back in three months. the vehicle had to be towed away. there were no injuries. *ak | |||
| 08/07/2006 | 0 | ||
| Tl* - the contact received a recall letter for her 2002 jeep liberty back in august 2006. the contact is has been driving her vehicle for 4 months now with the same safety issue not being repaired. the contact has constantly called her dealership and they still have not been able to get the repairs done because the parts are not available. the contact has called other dealerships in her area and she has received the same response from them. | |||
| 12/20/2006 | 39000 | 08/01/2002 | |
| Tl*- the contact has a jeep liberty that is involved in the ball joint recall. the contact has contacted the dealership in her area and they stated that it can take 4-12 weeks in order for them to set up service. | |||
| 01/01/2006 | 0 | 1 | 07/06/2002 |
| Daimler chrysler being ridiculously (and unsafely) slow about replacing ball joints on approx. 800,000 jeep liberties. and not being very 'up front' about it, either. i have not had an incident (yet) so the following 'incident' information is fictitious, but required to submit this complaint. *jb | |||
| 04/02/2005 | 0 | 04/02/2005 | |
| Tl*- the contact received a recall letter for his 2002 jeep liberty in the mail stating the there was a recall on the lower ball joints. the complaint was that dealership was only servicing one car a day. | |||
| 01/12/2006 | 25000 | 1 | 07/01/2005 |
| Tl *- the contact received a recall letter (f23) for lower ball joints. the jeep liberty, in question, crashed and the contact believed the recalled part was the reason. while driving approximately 50-55 mph the driver lost control of the vehicle and crashed into a tree. the road conditions were dry but cold. the driver was injured due to airbag deployment. the contact would like it noted the previous owner kept vehicle in garage. he believes that the part became frozen, as this is one of the possibilities described in recall letter. updated 03/19/07. *jb | |||
| 11/15/2005 | 1 | 03/01/2004 | |
| Tl*- the contact received recall letter (f23) for lower ball joint. she called the dealership and was told that the part was not in stock and they do not know when the part will be available. | |||
| 12/15/2006 | 280000 | 1 | 04/02/2004 |
| Tl*- the contact stated daimler chrysler ,although the contact is in colorado he took a trip to mexico and had to leave the vehicle there because the ball joints have corroded and the car is not fit to drive. the contact called a drawler in mexico and they won't fix it under the recall . he currently has a second recall, safety recall f23-lower ball joints. ball | |||
| 12/17/2006 | 0 | 12/01/2002 | |
| Tl* - the contact received a recall letter. the contact called the dealership regarding the ball joint recall. she was told the part is not in stock and will take up to 5 weeks for them to receive it. this is unacceptable to contact. | |||
| 09/28/2006 | 105000 | 1 | 08/01/2005 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/15/2006 | 1 | 09/01/2002 | |
| Nhtsa campaign number 06v28800- 2002-2006 jeep liberty - suspension ball joints. dealer and chrysler do not have the parts or know when the parts will be available to complete the recall repairs for our vehicle. dangerous driving the vehicle with faulty ball joints - steering loose. this situation has been going on for over a month. trying to have the recall performed with no indication as to when it will be finally fixed. *nm | |||
| 12/15/2006 | 1 | ||
| Received a safety recall notice for the jeep liberty dealing with the front suspension lower ball joints over 3 months ago and still can't get it fixed because the dealer isn't getting parts out fast enough. *nm | |||
| 12/13/2006 | 66000 | 1 | 01/01/2005 |
| Dt*: the contact stated while driving 25 mph on a country road, there was a loss of vehicle control, and the front end struck a nearby tree. there were no injuries sustained. the vehicle sustained minor damage to the front right side fender. the police were not alerted. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was not alerted. | |||
| 12/05/2006 | 59000 | 1 | |
| Dt*: the contact stated there had been a delay in servicing the recall #f23 for the suspension: front: control arm: lower ball joints, due to delays in receiving the replacement parts. it had been over 8 weeks since receiving the recall notice. the manufacturer had not been notified. | |||
| 10/06/2006 | 87000 | 1 | 08/01/2002 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/13/2006 | 1 | 09/15/2002 | |
| Safety recall f23 - lower ball joints on my 2002 model year jeep liberty. i contacted the dealership in alexandria to perform this recall and was informed it will take 6 weeks to get the replacement parts. i believe this is not a reasonable time for me to use my vehicle when there may be a chance of an accident due to bad ball joints. *nm | |||
| 09/15/2006 | 48000 | 1 | 02/24/2006 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 08/01/2006 | 70000 | 2 | |
| 2002 liberty sport lower ball joints failed after having them replaced under recall. *ts the consumer is requesting reimbursement for the cost of the replaced lower ball joints. *nm | |||
| 09/15/2006 | 61500 | 1 | 11/01/2003 |
| Dt*: the contact stated currently no problem is reported with the vehicle. there is a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle are not available at the local dealership. the manufacturer confirmed the parts are not available. | |||
| 12/09/2006 | 50854 | 1 | 12/01/2002 |
| Dt*: the contact stated although there were no ongoing problems with the front suspension, there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 12/11/2006 | 90000 | 1 | 06/23/2005 |
| Dt*: the contact stated although there were no ongoing problems with the front suspension, there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was not alerted. updated 01/10/07. *jb | |||
| 09/15/2006 | 102000 | 1 | 06/15/2004 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 04/20/2004 | 1 | ||
| Dt*: the contact stated the vehicle was traveling in the middle lane of three lanes heading in the same direction during dry normal road conditions. the contact would not make a guess as to the speed of travel. another vehicle sideswiped the left side of the contacts vehicle, causing loss of control. the contacts vehicle swerved across the left lane and hit the center divider causing the vehicle to flip over onto the roof and hood. all occupants were restrained by the seat belts. emergency medical, police and fire department personal responded to the accident. all members of the vehicle were taken to the hospital. the 58 year old female driver sustained 3-4 broken ribs; the 34 year old contact injured the right hand, elbow and shoulder requiring surgery. there was nerve damage to the right hand forearm and shoulder. there were cuts on both feet. the 15 month old female from the right rear seat vomited due to the pressure of the restraints of the car seat. the 64 year old male in the left rear sustained some bruising. on receipt of recall # f23 for the suspension: front: control arm: lower ball joints may have been a factor in loss of control of the vehicle. the manufacturer was not alerted due to the vehicle being totaled in the accident. a police report and photos were taken. | |||
| 10/07/2006 | 50000 | 1 | 07/02/2002 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 09/28/2006 | 73000 | 1 | |
| Dt*: the contact stated a nhtsa recall letter # f23 for the suspension: front: control arm: lower ball joint, was received in early september, 2006. an appointment was scheduled for 9/28/2006 and the contact was informed the parts were available. when the vehicle was taken in for the appointment, the parts had not arrived and the service dealer did not know when the parts would arrive. the service dealer informed the contact, that a notice would be sent by mail when the replacement parts were available. the manufacturer was notified. updated 1/19/2007 - *nm | |||
| 12/04/2006 | 56000 | 1 | 11/01/2005 |
| Dt*: the contact stated although there were no previous problems with the front suspension, there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was not alerted. | |||
| 11/27/2006 | 1 | 03/18/2002 | |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall #06v288000 on the vehicle regarding the suspension: front: control arm: lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. the contact had tried to schedule an appointment, but the dealer refused to schedule a date until the replacement parts were available, and recommended the contact to call every day to check for updates on the parts. the contact expressed concern that it was a major inconvenience for a person who had a daily job, to contact the dealer everyday for updates. | |||
| 10/16/2006 | 70000 | 1 | |
| Dt*: the contact stated a nhtsa recall letter # f23 for the suspension: front: control arm: lower ball joint was received on 10/16/2006. the service dealer informed the contact; the dealers were receiving the replacement kits at 3 per week and could not estimate the repair date, for the vehicle. the manufacturer was notified. updated 02/12/07. *jb | |||
| 06/06/2006 | 70000 | 1 | 09/15/2002 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. updated 01/19/07. *jb | |||
| 10/15/2006 | 100000 | 1 | |
| Dt*: the contact stated a nhtsa recall letter #f23 was received regarding the front lower ball joints. the dealer was contacted who expressed that they only receive 3 repair kits a week to perform the recall remedy repair. the contact was currently #41 on the waiting list. the contact had been on the list for 2 months. | |||
| 11/04/2006 | 52500 | 1 | 12/02/2001 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall #06v288000 on the vehicle regarding the suspension: front: control arm: lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. the contact had tried to schedule an appointment on three occasions, but the dealer refused to schedule a date until the replacement parts were available, and recommended the contact to call every day to check for updates on the parts. the contact expressed concern that it was a major inconvenience for a person who had a daily job, to contact the dealer everyday for updates. | |||
| 12/02/2006 | 72000 | 1 | 01/07/2006 |
| Dt*: the contact stated while driving 10 mph, the front left lower ball joint fractured. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/01/2006 | 1 | ||
| Consumer took his 2002 liberty to have recall work done and was told by the mechanic that they did not have the parts available *ts the recall was for the lower ball joints. as of 11/13/2006 the parts still weren't available. *nm | |||
| 12/03/2006 | 86000 | 1 | 11/01/2005 |
| Dt*: the contact stated while driving 20 mph, a noise was heard from the front of the vehicle. the dealer had not inspected the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/01/2006 | 1 | ||
| I received a safety recall f23 from daimler chrysler stating that there was a problem with the lower ball joints on my 2002 jeep liberty. my wife called and had the part ordered from a local dealer. it was ordered on 11-16-6 at 430pm. i was driving to work on 12-1-06, in my 2002 jeep liberty, and lost control of the jeep while heading southbound on hwy 43 (in wisconsin). as i lost control of the vehicle, i attempted to correct the wheel direction, but had no success. the jeep was out of control. the jeep went perpendicular with the lanes and ended up flipping over. i was the restrained driver while the jeep flipped one complete roll and came to a stop in the ditch. i was alert enough to call 911, and was picked up by paramedics and taken to saint nicholas hospital in sheboygan, wi. after being discharged from the emergency room, i called the garage at which my jeep was towed. they informed me that my jeep has been totaled. i would like this complaint to go on file and would like to know how this problem will be rectified. i am still awaiting a call from the dealership to inform me that my part has come in, but i no longer am able to drive this vehicle. please advise me as to my next step. i am expecting a call from my state farm agent on monday and will update them to this matter. my injuries were minor, but i am now short a vehicle. i would like to know how jeep will be handling this situation and how i should be handling this. please call or email me with information. thanks, larry thomas. *nm | |||
| 12/01/2006 | 1 | ||
| I received the safety recall f23 09/27/06. i scheduled an appointment to have the lower ball joint replace the first week in october. when i arrived at the dealer i was told that the parts were back ordered and i would have to come back. i was told on 11/10/06 it would be another week to 10 days and called again on 12/01/06 and was told that daimlerchrysler was only releasing 3 parts at a time to them. i have an infant and can not believe that daimlerchrysler issued a recall saying we could lose steering control with no warning and they are not supplying the parts to fix it quickly. *nm | |||
| 12/01/2006 | 1 | ||
| I have received a safety recall notice (f23) for the lower ball joints on my 2002 jeep liberty. i have contacted the russellville,arkansas (i am attending school and working there) location several times. each time i have called they have told me parts are on backorder and to call back. i am concerned because this was a backorder and the problem should be able to be fixed in a timely manner. *nm | |||
| 12/01/2006 | 68000 | 1 | 06/01/2002 |
| Dt*: the contact stated while driving various speeds, there was a popping noise coming from the front suspension. the vehicle was inspected by a dealer, who determined the front lower ball joints needed to be replaced. there was a nhtsa recall, # 06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 11/01/2006 | 1 | ||
| Received recall 11/01/06 f23 lower ball joints daimler chrysler. i called my dealer when i received it they said they were booked without parts until january to call back. i called the 1-888 # and they said they would send me something in the mail. i have never heard back and am having a lot of steering noise in the front end of my jeep. *nm | |||
| 11/30/2006 | 37664 | 1 | |
| Dt*: the contact stated a nhtsa recall letter was received 6 weeks ago. the contact attempted to schedule an appointment for the replacement, but was told there was a long wait, due to the back ordered parts. also, while driving 5 mph, the contact turned to avoid traffic because the front left wheel fell away and twisted into the fender well. the service dealer was notified and the contact was informed it would be about two months for parts and the manufacturer confirmed the parts were on back order. updated 12/15/2006 - *nm | |||
| 11/29/2006 | 50000 | 1 | 05/01/2004 |
| Dt*: the contact stated when nhtsa recall letter # f23 was received for the suspension: front: control arm: lower ball joint, the service dealer was called to set an appointment. the service dealer informed the contact, it would be 5-6 months before the vehicle could be repaired, due to parts on back order. the manufacturer was not alerted. | |||
| 11/27/2006 | 36000 | 1 | 10/01/2002 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. updated 1/10/2007 - *nm | |||
| 11/20/2006 | 56000 | 1 | 05/08/2005 |
| Dt*: the contact stated while driving various speeds the vehicle pulled to the right. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. updated 12/28/2006 - the faulty lower ball joint causes the vehicle to pull to the right while driving. the consumer stated that this causes the driver of the vehicle to become tired after 20 mins of driving. *nm | |||
| 09/27/2006 | 23000 | 1 | 07/02/2002 |
| Dt*: the contact stated there were no problems with the vehicle however there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts are not available. updated 12/18/06. *jb | |||
| 11/28/2006 | 85000 | 1 | 08/06/2001 |
| Dt*: the contact stated although there were no ongoing problems with the front suspension, there was a nhtsa recall, #06v288000 on the vehicle regarding the lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 11/22/2006 | 86000 | 1 | 10/01/2003 |
| Dt*: the contact stated while traveling various speeds on normal road conditions, the vehicle drove rough. the vehicle was taken to an independent mechanic, who determined that the front lower ball joints needed to be replaced. there was a nhtsa recall # 06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 09/27/2006 | 78900 | 1 | 06/25/2006 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/12/2006 | 70000 | 1 | 11/01/2003 |
| Dt*: the contact stated the vehicle made a screeching noise. there was a nhtsa recall # 06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealer. the manufacturer confirmed the parts were not available. | |||
| 09/21/2006 | 1 | 05/25/2006 | |
| Dealer has not responded to safety recall in reasonable amount of time, (3 months so far). *jb | |||
| 11/20/2006 | 1 | 04/30/2002 | |
| Dt*: the contact stated a nhtsa recall letter #f23 was received regarding the lower ball joints. the dealer was contacted, who stated that they only receive 3 replacement ball joints a month. therefore the contact was placed on a waiting list of over 100 consumers. the manufacturer was also contacted, who confirmed that there was a back order for replacement parts. the contact expressed concerned that the ball joint separation could result in a loss of steering control and cause a crash without warning. *nm | |||
| 11/02/2006 | 93000 | 1 | 04/10/2006 |
| Dt*: the contact stated a nhtsa recall letter # f23, for the suspension: front: control arm: lower ball joint, was received on 11/01/2006 and immediately went to the service dealer the next day to schedule the recall repair. the contact was informed the replacement parts were back ordered and the service dealer would call when the parts were available. the manufacturer was not alerted. | |||
| 11/17/2006 | 35000 | 1 | 12/02/2001 |
| Dt*: the contact stated there was no problem with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the suspension: front: control arm: lower ball joint. the parts needed to repair the vehicle were not available. the manufacturer confirmed the parts were not available. | |||
| 09/15/2006 | 58000 | 1 | 04/05/2002 |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/15/2006 | 71434 | 1 | 10/01/2001 |
| Dt*: the contact stated while driving various speeds, there was a pronounced vibration within the front suspension. the vehicle was inspected by an independent repair shop who determined the front lower ball joints needed to be replaced. there was a nhtsa recall, #06v288000 on the vehicle regarding the lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 11/13/2006 | 43480 | 1 | |
| Dt*: the contact stated the notice for nhtsa recall # 03v460000, which pertains to the lower ball joint, was received. the vehicle was taken to a service dealer, where the service manager informed the contact that there was a shortage in parts. the contact then notified the manufacturer, who gave the same response. | |||
| 10/18/2006 | 1 | 07/01/2002 | |
| Dt*: the contact stated a recall letter was received # 03v460000 regarding the suspension: front: control arm: lower ball joint. the dealer was contacted, who stated that the recall part was unavailable to perform the recall work; the manufacturer had not shipped out the recall parts for over a month. the contact was waiting for parts to arrive for the recall work. | |||
| 11/14/2006 | 53000 | 1 | 08/23/2002 |
| Dt*: the contact stated recall # f23 was received for the suspension: front: control arm: lower ball joint, the contact called to schedule the recall repair with the service dealer. when the vehicle was taken in for the scheduled service, the dealer informed the contact, the parts were not available. when the contact returned the following week as requested, the parts were still not available and no date could be provided. the manufacturer was notified. updated 12/05/06. *jb | |||
| 10/31/2006 | 40577 | 1 | 07/26/2002 |
| Jeep is failing to provide parts to dealers for a recall that was issued on 2002 jeep liberty's. they should be providing parts for recalls before they send parts to the assembly lines. they have a duty to provide repairs to current customers. *nm | |||
| 08/01/2006 | 58000 | 1 | |
| Dt*: the contact stated the replacement part for recall f23 for the suspension: front: control arm: lower ball joint, was not available at the service dealer. the vehicle was added to a wait list of 60 other vehicles waiting for the part. the service dealer was not receiving the parts at 3 a week as other dealers were. the vehicle was added to other wait lists. the manufacturer informed the contact a refund would not be made if aftermarket parts were used. | |||
| 11/01/2006 | 33000 | 1 | |
| Dt*: the contact stated after receipt of nhtsa recall letter # 06v288000 regarding lower ball joints, an attempt was made to schedule remedy repairs with the service dealer. the service dealer determined an appointment could not be made until parts were available. the manufacturer was not contacted, however the manufacturer was going be contacted for further details. | |||
| 09/20/2006 | 65000 | 1 | 10/01/2003 |
| Dt*: the contact stated the recall notice # f23 for the suspension: front: control arm: lower ball joint, was received in early september of 2006. on 09/20/06 the contact tried to schedule a recall repair at 4 separate service dealers, who all asked the contact to call back in two weeks, but would not provide an estimated wait time for service or add the contact to a wait list. when the manufacturer was notified, the contact was informed the vehicle should be parked until repairs were possible. updated 11/30/2006 - *nm | |||
| 11/07/2006 | 71000 | 1 | 07/18/2002 |
| Dt*: the contact stated the manufacturer was not providing the recall parts needed fast enough for recall # f23, regarding the suspension: front: control arm: lower ball joint. the contact tried to schedule the recall service in early october of 2006. the vehicle was placed on a waiting list for the backordered parts. the manufacturer was not contacted. updated 12/1/20006 - *nm | |||
| 11/06/2006 | 40000 | 1 | 08/01/2001 |
| Dt*: the contact stated there was a recall on the lower suspension ball joint control arm #06v288000. the recall repair was not performed in a timely manner. both the service dealer and manufacturer determined it would take 18 weeks to perform the remedy repair. when the contact was informed of the wait time for repairs after waiting two months. the contact expressed that it is not their intention to be jumped ahead in line but the manufacturer needs to be accountable for their recall. | |||
| 10/01/2006 | 80000 | 1 | |
| Dt*: the contact stated a nhtsa recall letter # f23, for the suspension: front: control arm: lower ball joint was received, and the service dealer was contacted to schedule an appointment. the service dealer informed the contact other vehicle owners were already on a wait list and the contact would have to wait. the manufacturer was not contacted. | |||
| 10/30/2006 | 70000 | 1 | 08/15/2005 |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. updated 11/30/2006 - the consumer was told that the dealer only get 3 replacement parts per week. the consumer is number 90 on the waiting list and at that rate the consumer will have to wait 30 weeks to get the part replaced. *nm | |||
| 09/15/2006 | 66000 | 1 | 07/10/2001 |
| Dt*: the contact stated upon receiving a recall letter # 03v46000 in regards to the front suspension lower ball joints, the dealership was contacted, who indicated there was a waiting list for the required parts to perform the recall repair. after a month, the parts had not arrived yet. the contact was very concerned because the recall clearly established the safety risk involved in the safety defect. updated 11/30/2006 - *nm | |||
| 10/11/2006 | 62000 | 1 | 10/02/2006 |
| Dt*: the contact stated no problem had occurred. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/01/2006 | 1 | ||
| There is a safety recall for my 2002 jeep liberty, safety recall f23 - lower ball joints. i received the recall in the mail over 6 weeks ago and have tried to get it fixed every week, calling regularly and even going in for service - only to find that the dealer does not have any parts. i have now contacted daimler chrysler who is unable to offer any solution they have no parts available nor have any idea when parts will be available. *nm | |||
| 10/02/2006 | 78970 | 1 | 07/10/2005 |
| Dt*: the contact stated a nhtsa recall letter #06v288000 regarding, suspension:front:control arm:lower ball joint was received on 09/27/06. the vehicle was taken to the dealer on 10/02/06, but the recall parts were unavailable. the contact expressed concern because the vehicle posed a serious risk if driven prior to the recall work, which had not been repaired due to the lack of replacement parts. | |||
| 10/28/2006 | 73000 | 2 | 08/10/2002 |
| This problem is concerning a 2002 jeep liberty sport 4x4 3.7lt. during a slow left turn the driver side front spindle and top ball joint failed. i am the original owner of this vehicle. this vehicle has never been off road or driven roughly, it has only seen highways and local municipal roads. i believe that the spindle and top ball joint in question were defective. within weeks of purchasing this vehicle i returned to a service center with the complaint of the thumping noise from the front end when making turns(have reciept). i was told that there was no problem, the dealer could not duplicate the problem. i complied with the first lower ball joint recall and now the second recall. i attempted to bring my concern to the manufacturer although they were unwilling to listen. i am truely concerned with the front end of the jeep liberty. if my wife would have been on the interstate at 55mph the vehicle would have rolled without question. please forward my concern to all applicable parties and address this with the manufacturer. without investigation of these component falures life and property could be at risk. | |||
| 10/21/2006 | 140000 | 1 | 04/15/2003 |
| Dt*: the contact stated a recall letter was received for recall #f23, for the suspension: control arm, lower ball joint. when the service dealer was called to set an appointment, the contact was added to a waiting list and informed there was no estimate, as to when the parts were available. the manufacturer was notified. | |||
| 10/24/2006 | 52000 | 1 | 10/01/2002 |
| Dt*: the contact stated there was a nhtsa recall, #06v288000 regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 09/01/2006 | 19000 | 1 | 07/18/2002 |
| Dt*: the contact stated the dealer was unable to perform the recall work #06v288000 regarding the suspension lower ball joints, because the replacement parts were unavailable. the contact notified the manufacturer, who provided no assistance. updated 12/1/20006 - *nm | |||
| 10/20/2006 | 60000 | 1 | 04/01/2002 |
| Dt*: the contact stated while driving various speeds, there was a rattling noise coming from the front suspension. the vehicle was inspected by an independent repair shop who determined the lower ball joints needed to be replaced. there was a nhtsa recall, #06v288000 regarding the lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. updated 11/30/2006 - *nm | |||
| 07/25/2006 | 53897 | 1 | 10/09/2001 |
| Dt*: the contact stated while driving 10 mph on normal road conditions, a loud noise under the vehicle was heard. no warning lights were illuminated on the dashboard. upon entering the freeway at higher speeds, the vehicle had difficulties with the steering. the vehicle was taken to an independent auto shop, who determined the lower ball joint was fractured. the contact informed the mechanic that nhtsa recall #03v460000 regarding suspension:front:control arm:lower ball joint, was performed several month ago. the mechanic advised to contact the manufacturer to obtain reimbursement for the repairs performed on that existing recall. the manufacturer was contacted who requested the invoices for the repairs performed. the manufacturer communicated the contact by phone and by letter, but the company would not reimburse for the repair costs because an independent mechanic performed them. the contact received a second recall letter for the same safety defect and expected the manufacturer would honor the repairs already paid. | |||
| 09/21/2006 | 41000 | 2 | |
| Dt*: the contact stated an appointment was scheduled to make the repairs for recall # f23 suspension: lower control arm, ball joints on 9/21/2006. the front left axle/drive shaft seized/froze in the hub. the service dealer wanted to be paid for the removal of the axle and payment if it fractured during removal. the manufacturer was notified and agreed to pay the cost of replacement of the axle, but the contact would be responsible for the labor costs. | |||
| 09/27/2006 | 80000 | 1 | 05/08/2004 |
| Dt*: the contact stated there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/16/2006 | 1 | 09/01/2002 | |
| Dt*: the contact stated a recall letter #06v288000 pertaining to the suspension:front:control arm:lower ball joint was received. two different dealerships were called to make an appointment. both dealerships were unavailable for immediate remedy repairs citing unavailability of technicians or parts. the earliest appointment could not be scheduled for at least two weeks. | |||
| 10/14/2006 | 65000 | 1 | |
| Dt*: the contact stated while driving 5 mph, the right side of the vehicle suddenly dropped into the rim. the vehicle was towed to a residence. upon inspection, the contact noticed that the front right ball joint had detached and punctured the rim. the vehicle was not seen by a dealer. there was a nhtsa recall# 03v460000 which pertained to the lower ball joint. the vehicle was not included in the recall due to the vin. | |||
| 09/29/2006 | 52000 | 1 | 07/02/2001 |
| Dt*: the contact stated there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/13/2006 | 100000 | 1 | 01/01/2002 |
| Dt*: the contact stated while driving various speeds on the highway, there was a pronounced vibration within the front suspension. there was a nhtsa recall, #06v288000 on the vehicle regarding the lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 10/12/2006 | 73000 | 1 | 09/01/2006 |
| Dt*: the contact stated the vehicle was taken to a dealer for recall remedy repairs #06v288000 pertaining to the lower ball joints. an appointment was made however but the service dealer stated that the parts to do the recall work were unavailable and that they were unsure when they will be able to get the parts. the manufacturer was contacted who also stated they were unaware of when the parts would be available. the contact stated the vehicle made a popping sound when making turns at 10mph and created fear in driving the vehicle. | |||
| 10/12/2006 | 1 | 09/25/2002 | |
| Dt*: the contact stated while driving various speeds, a noise was heard and the steering wheel was hard to turn. there was a nhtsa recall, #06v288000 regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/12/2006 | 78000 | 1 | 12/01/2005 |
| Dt*: the contact stated the service dealer would replace the suspension: front control arm, lower ball joint, recall # 06v288000, but wanted to charge for the realignment that the dealer said was required service after the replacement. the customer service representative refused to escalate the issue to a supervisor or higher ranked staff member. the manufacturer was notified and the contact was directed to pay for the realignment and reimbursement would be considered at a later date. | |||
| 10/08/2006 | 61000 | 1 | 08/01/2001 |
| Dt*: the contact stated while maneuvering through a parking lot the front of the vehicle collapsed without warning. the vehicle was towed to the dealer. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 09/29/2006 | 44965 | 1 | 02/05/2005 |
| Dt*: the contact stated notification of recall # 06v288000, for the suspension, control arm, lower ball joint was received on 9/16/2006. the contact called on 9/22/2006 and scheduled an appointment for 9/29/2006. when the vehicle was taken in for the appointment the service dealer informed the contact it would take 6-8 weeks for the back ordered parts to become available. the manufacturer was notified. updated 10/25/2006 - *nm | |||
| 09/19/2006 | 42000 | 1 | 03/23/2002 |
| My son was driving a 2002 jeep liberty when the steering wheel jammed on him approaching a curve he slammed the brakes but the vehicle kept skidding until it invaded the other side of the road hit a tree(if not for the tree he would have fallen off the mountain side!!). in no moment did the air bags activate. about 3 or 4 days later i received a safety recall notice f23 - lower ball joints that indicated the ball joints could corrode & separate resulting in a loss of the steering control. i got in contact with the company where they ask for pictures of the accident (which i e-mailed to them) but cannot repair the vehicle (or will forfeit any claims they say)therefore leaving me with no transportation and still having to pay the bank the car loan. i asked the daimler chrysler rep if there was some kind of car assistance program in a couple of occasions and have received no reply plus i have been informed that an appraisal will be done in about 2 weeks from now. is there anyway this process can be sped up or aren't they suppose to lend me a vehicle until this is resolved? *jb | |||
| 10/04/2006 | 1 | ||
| Cortland dodge order for lower ball joints was canceled by daimler chrysler so my liberty can not be fixed until another shipment comes in. this is unacceptable for many reasons, most of all safety. i have spoken to the chrysler people and was not satisfied. i thought you would like to know how serious the car manufacturers are taking their recalls. *jb | |||
| 09/13/2006 | 71800 | 1 | 10/01/2001 |
| Dt*: the contact stated there was a nhtsa recall, #06v288000 regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/03/2006 | 52000 | 1 | 08/01/2005 |
| Dt*: the contact stated while driving 20 mph on a street, the steering wheel became difficult to turn followed by a grinding noise. the vehicle was inspected by an independent repair shop who determined the left front upper ball joint was fractured and needed to be replaced. there was a nhtsa recall # 06v288000 regarding the lower ball joints. the vehicle was not included in the recall due to the vin. the manufacturer was notified. | |||
| 09/28/2006 | 0 | 1 | 01/01/2002 |
| Dt*: the contact stated recall notice f23 (06v288000) was received regarding suspension:front:control arm:lower ball joint on 9/28/2006. when the service dealer was called to schedule an appointment, the contact was informed that the manufacturer was only supplying 3 replacement kits per week, and the vehicle would be added to a wait list for the recall repair. the manufacturer was not contacted. | |||
| 09/26/2006 | 53000 | 1 | |
| There is a recall on the jeep liberty for the ball joints. they said you could loose steering. well i called to get it fixed and the dealer told me that chrysler will only send them 2 parts a week. im 26th on the list to get repaired. if this is a safety hazard then i will not get my car repaired for 2 1/2 months. what am i to drive. the manufacturer should have to provide more parts quicker. *nm | |||
| 09/27/2006 | 18000 | 1 | 07/01/2002 |
| Dt*: the contact stated a recall letter was received on september 18, 2006; this vehicle was not having the problem associated with the recall. there was a nhtsa recall, #06v288000 on the vehicle regarding the lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 09/26/2006 | 1 | ||
| 2 weeks after receiving a recall notice from daimler chrysler on the jeep liberty's lower ball joints. they still have not sent the parts to my dealership to allow me to have this serious problem corrected. *jb | |||
| 09/26/2006 | 55000 | 1 | 08/15/2001 |
| I received a recall notice form daimler chrysler regarding the replacement of the lower ball joints of my 2002 jeep liberty. this is the second recall for the same issue! i scheduled a service appointment with the closest five star chrysler dealership to perform the recall. when i arrived at the dealership today, i was told that they could not perform the safety recall because i did not purchase the vehicle from them. they stated that there was a limited number of ball joints available and that i would have to return to the dealer in which i purchased the vehicle from. that dealership is over an hour from where i currently live, as i have moved since purchasing the car. the dealership that refused to perform the daimler chrysler recall is: hayes dodge chrysler jeep 719 w pike street lawrenceville, ga 30045 i find it absolutely unacceptable that a dealership would refuse to perform a company safety recall, therefore putting myself and my family at risk. *nm | |||
| 09/19/2006 | 37000 | 1 | 05/15/2002 |
| Front ball joints on 2002 jeep liberty failed and stopped car from moving while in motion. front tire fell off and caused damage to front fender . chrysler refused to pay tow and fix front end body work .two infants in the vehicle at time. *nm | |||
| 09/19/2006 | 55000 | 1 | |
| Dt*: the contact stated the notice for nhtsa recall# 06v288000 regarding suspension:front:control arm:lower ball joint was received. the vehicle was taken to a service dealer, where the contact was informed that the repair would take 3 days. the dealer subsequently called the contact later, and quoted a longer repair time. the dealer was not able to give an exact time frame. | |||
| 07/15/2006 | 18900 | 1 | |
| Dt*: the contact stated that two notices for recall#03v460000, pertaining to the lower ball joint were received. the vehicle was taken to a service dealer, where the ball joints were replaced but, the looseness in the steering wheel persisted. the contact received a second notice for the recall, and had the replacement performed again. when the bill for the repair was submitted to the manufacturer, the manufacturer refused to reimburse the contact, stating that the reimbursement was used up on the first replacement. updated 10/17/2006 - *nm | |||
| 09/15/2006 | 0 | 2 | 07/31/2005 |
| Recall august 6 2006--nhtsa-06v-288-daimlerchrisler recal f23-saw on recall list called dealership they called back cannot do till i get postcard from chrysler-emailed chrysler they said to have them look at because no action is being taken yet.dealership cost 129.00 i have front end pull on right of jeep just started never had problem before and a 4x4 does not get a alignment.let me know please when time permits you to. | |||
| 09/10/2006 | 89000 | 1 | |
| In june of 2006 i had an accident that did not result in injury where my 2002 jeep liberty hit a small pothole and the ball joint came out. i had no clue about the recall so my insurance company paid for the damage and i was charged a $500 deductible. after finding out about the recall my insurance company is now trying to get the reimbursement of fees and has had no luck. i in return ask the dealership that i purchased my vehicle at to please fix the other side so that it would not happen again and they refused saying that there was nothing wrong with the other side and i got nowhere. today my husband was backing out of my driveway and the other side went out. i am having my vehicle towed to the dealership and i am afraid that they are going to give me problems because the recall is not in effect until later in this month. *jb | |||
| 08/27/2006 | 52000 | 1 | 07/22/2002 |
| Dt*: the contact stated while backing out of the garage at 5 mph, the left front lower ball joint fractured and the left front wheel separated from the vehicle without warning. the vehicle was towed to the dealership for further inspection. a nhtsa recall, # 03v460000 was performed on the vehicle concerning the suspension; however, the recall did not remedy the problem. the dealership would not offer a second repair under the recall. the consumer stated he hit his head on the door. updated 09/06. *jb | |||
| 07/05/2005 | 55000 | 7 | 01/02/2002 |
| Jeep liberty pulls to right, will stop dead in its tracks while in drive, hard to control, thumping noise, metal to metal grinding from front end, seat belts do not work properly, hard to start, front seat covers rippled, paint peeled on hood, tailgate, breaks only work some of the time, shakes and hard to control on speed above 35 mph, all interior weather stripping came off. same complaints from 1/7/03 ball joints replaced on recall on 1/10/03 still had pulling to right problems, shaking,. weather stripping all fell off on interior of car, acts like wheels are binding. 3/4/03 same complaints pulling to right, stops dead in its track, hard to control, wheels bind, dealer could not duplicate complaints (did not write up work order) 3/27/03 dealer installed interior weather stripping, same complaints as 1/10/03,3/4/03. again on 6/2/03 took jeep liberty to dealer took a test drive could not verify complaints. did not write up a work order. 1/16/04 jeep liberty hard to start, pulls to right, jeep shakes & vibrates hard to control, seat belts do not work, seat rippling, car stops dead it its tracks, dealer fixed lower ball joints again on 2/13/04 at 23,850 miles. 2-13-04 picked up car from dealer still had same problems dealer stated this is how jeeps drive they are nuts! 11-04 dealer took test drive was still having problems claimed everything okay. did not right up a work order. 5/27/05 had massive problems brakes would go to the floor, sometime would work and other time not. took to nearest brake place pads, okay, but wheel cylinder leaked. claim it could be a intermittent failure of master cylinder, called dealer ship no part available. 7/5/05 took to dealer again with same problems,r they had not even looked at it. removed jeep and took to private auto placed,ut with intermittent problems you could replace most of the parts on the car & you may not cure the problems. *jb | |||
| 08/17/2006 | 2 | ||
| Took my vehicle to the dealership to get oil change, tires rotated, and the 23 point inspection. told them at the time of the noise vehicle was making. ended up having to replace the front two tires and paying to get them balanced and aligned as well. was told that if the noise continues to bring it back. sounds and noise got worse over the next day so took it in the following day. was told that the problem was the ball joints that are on recall and so all they would need to do is replace those and there would be no costs. i was then told that the kits were not working and they had tried two different ones from two different dealerships. i was then told that to make them work they would need to replace the steering knuckles and it would cost me about $800 to get this done. i refused to pay for this when the steering knuckles were not damaged and the ball joints were the manufacturers mistake, so they needed to find some ball joints that worked or fix the problem. i was then told today that they were sent the steering knuckles and the ball joints worked with this replacement and they would give me a discount of $628, of which i can't afford. the manufacturer will not talk to me and the customer service is like talking to an automated answering service. the manager at the dealership is to call me in the morning if he could do anything else for me, which does not look promising at all. my issue is i should not have to pay for a part that was not damaged just so the recalled parts of ball joints can fit on my vehicle that they were originally supposed to fit. *jb | |||
| 08/20/2006 | 34000 | 1 | 12/03/2005 |
| There had been some occasional front end squeaking but not enough to take notice. several weeks ago i was informed by my mother that certain jeeps had been recalled. we went to jeep's website put in the vin as the page requested and were unable to find a record. one saturday morning i called a local jeep dealership to ask if i could bring it in and have them check it. the dealership said that it would not do any good because jeep had not released any information about the recall and that i would have to wait until early september and a letter would be sent advising of the recall. sunday, august 20, 2006 i was taking our daughter to work and heard an awful thud and the jeep lurched to a stop. i had to leave it in the middle of the street and use our other vehicle to take our daughter to work. when i arrived home, my partner told me that she contacted her brother and he said it sounded like it was the ball joint. i tried to move it and the ball joint broke and damaged the tire and the grey material over the tire. i contacted jeep's headquarter as well as a local dealership and it was at that time that we were informed that this vehicle had been recalled and repaired in march of 2004 (it was a ball join issue at that time as well). this was not reflected on our carfax report. *jb | |||
| 08/21/2006 | 78000 | 1 | 09/01/2001 |
| Dt*: the contact stated the front driver's side wheel detached while stopped at a stop sign. the vehicle was towed to local mechanic. upon inspection, a mechanic determined the front driver's side ball joint detached. an nhtsa recall, # 03v460000 was performed on the vehicle concerning, the suspension: front: control arm: lower ball joint in august 2004 however, the recall did not remedy the problem. the dealership would not offer a second repair without charge under the recall. | |||
| 08/13/2006 | 113846 | 1 | 03/01/2003 |
| Dt*: the contact stated while driving 5 mph, the left front wheel separated from the vehicle without warning. the contact managed to pull over without incident. upon initial inspection, the left front axle was on the ground. the vehicle was towed to a dealership who replaced the lower ball joints which were fractured. a nhtsa recall, #04v596000 was performed on the vehicle concerning, the upper ball joints however, the recall did not remedy the problem. the dealership would not offer a second repair under the recall. the manufacturer was alerted. | |||
| 08/05/2006 | 77000 | 08/01/2002 | |
| Dt*: the contact stated while driving 35mph on the highway under normal driving conditions, there was a loud, banging noise followed by a loss of control of the vehicle. the contact managed to slow the vehicle by using the brakes, but the vehicle pulled to the right side of the road without incident. the vehicle was towed to a dealer who determined the right front ball joint fractured. a nhtsa recall, #06v288000 was performed on the vehicle concerning the suspension; however, the recall did not remedy the problem. the dealership would not offer a second repair under the recall. the manufacturer was contacted. | |||
| 08/09/2006 | 64000 | 1 | 11/08/2001 |
| Dt*: the contact stated the vehicle's front lower ball joints started to separate which created a major problem with the left front wheel while driving through an access ramp at 30 mph. a nhtsa recall, # 03v46000, was performed on 02/25/2004 concerning, the lower control arm ball joints. however, the recall did not remedy the problem. the vehicle was taken to the dealership for repair. | |||
| 08/03/2006 | 5 | 1 | 01/02/2003 |
| Ball joint snapped while making a turn and the wheel came off and the car hit the ground. a year ago, the both ball joints were replaced due to a recall. dealership wants to look at the problem two weeks from today as they are too busy. i am lucky i am alive after what i went through. *jb | |||
| 08/02/2006 | 80000 | 1 | 06/22/2002 |
| My 2002 jeep liberty began to make a noise from the right front tire area. i called the dealer to make an appointment, explained the problem and was given an appointment about 10 days out. about half way between making the appointment and the day of the appointment while pulling away from a stop sign the lower ball joint on the right front side of the vehicle broke apart dropping that side of the car down on to the tire. in the process of trying to get the vehicle up on to the flatbed tow truck the tire did some damage to the plastic part of the fender surrounding the wheel well. the vehicle was dropped at the dealer (seacoast motors) for repairs at about 5:30 pm on 8/2/06. as of this writing (8/3/06 @ 1 pm) they have not looked at the vehicle or confirmed the actual problem so i am without a vehicle for an undetermined amount of time at this point. *jb | |||
| 07/29/2006 | 71500 | 1 | 06/26/2002 |
| While turning right into a parking lot at about 5 miles per hour in my 2002 jeep liberty, i experienced a catastrophic failure of the lower ball joint on the right side. the ball joint dropped and the bolt at the bottom of the ball joint struck and severely dug into my jeep chrome alloy wheel. this all took place while traveling at about 5 miles per hour and traveling only about 10 feet. i had the vehicle towed to the dealership where it was purchased new. please note that i did have the vehicle serviced at regular intervals. i had also received a recall notice in the past and when i questioned my dealership about it, they stated that it did not pertain to my vehicle. *jb | |||
| 05/19/2006 | 1 | ||
| Dt*: the contact stated that the vehicle was driving at a speed of 25 mph up a hill on wet road conditions when the vehicle spun out of control crashing into a retaining wall. the accident resulted in major damage to the vehicle's body. the contact and an eleven-year-old passenger were both wearing seatbelts at the time, had to go to the hospital for the minor injuries. the police report was filed. the vehicle was towed to the dealer who sent to a body shop for body work. after receiving the vehicle back from the body shop, the dealer inspected and determined that both the front lower ball joints and rear coil springs needed to be replaced and were completely damaged. the dealer could not determine the cause of the accident but indentified that there was a recall on these components in 2004. the manufacturer was alerted who sent out an inspector to examined the vehicle. the inspector determined that there was no manufacturer defect that caused the accident. the contact expressed that the accident was related to a defect. | |||
| 07/09/2006 | 95950 | 1 | 10/15/2002 |
| Ball joint failure on 2002 jeep liberty - recall had been performed in october 2004 by szott jeep dealership. i was driving down the road doing 30 mph when the right front appeared to seize up and i started to lose control of the vehicle. i was able to get it stopped and parked safely on the road. upon examination, the tire had become completely removed from the frame. i had it towed to the dealership and it was determined to be a failure of the ball joint. the following damage was incurred to my vehicle: arm-lower control, knuckle, tire, rim, front bumper and quarter panel lose. overall totaling 1500 damage. my insurance picked up the majority of the claim and i paid the deductible of 200.00 plus 36.10 for the ball joint. i am very fortunate this didn't happen 15 minutes later. i was on my way to the airport. given the impact this had at 30 mph i cannot comprehend what would have incurred at 70 mph. myself and my baby where in the car at the time of the occurrence of this accident. the rep from belle tire, the dealership, and dcx told me i was lucky because it would have been a serious accident. *jb | |||
| 07/09/2006 | 42000 | 1 | 12/04/2004 |
| Dt*: the contact stated that the vehicle's front lower ball joint on the front passenger side failed after a previous recall was performed. while trying to make a left turn at a stop sign, the right front end dropped into the wheel well causing the steering to lock up. the incident occurred at 5 mph during clear and dry road conditions. the vehicle was towed to an independent repair shop on 07/9/06 who determined that the lower ball joint failed. the vehicle will be taken to the dealership on 07/10/06 for repairs. the vehicle had a recall performed for the same problem in 04/04. | |||
| 07/08/2006 | 79500 | 1 | 12/06/2001 |
| Lower ball joint failure to right front of 2002 jeep liberty resulting in loss of control of vehicle in addition to lower front body damage. *jb | |||
| 07/05/2006 | 96153 | 1 | 09/12/2001 |
| Defective lower front ball joint separated causing damage to wheel shaft, rim, and ball joint. *jb | |||
| 07/03/2006 | 106642 | 1 | 07/15/2001 |
| The lower left ball joint on my 2002 jeep liberty failed while in a shopping center parking lot. *jb | |||
| 06/28/2006 | 68500 | 1 | 03/28/2002 |
| Lower right hand ball joint catastrophically failed on 2002 jeep liberty 4wd with approx. 68k miles. (this vehicle had the lower ball joint recall work performed at 33k miles.) when lbj failure occurred, vehicle was traveling approx. 10 mph. total damage included both upper and lower ball joint needing to be replaced, a drive axle replacement, and a right front fender replacement. *nm | |||
| 06/12/2006 | 79323 | 1 | 02/15/2002 |
| Failure of front right lower ball joint on my 2002 jeep liberty vehicle. *jb | |||
| 06/26/2006 | 56000 | 1 | |
| While i was driving my 2002 jeep liberty, the passenger side ball joint separated from the steering knuckle and the whole side of car hit the ground and my jeep skidded about 30 feet then came to a complete stop. i couldn't turn the vehicle in any direction while it was skidding. i was lucky i was only going 20 mph! chrysler is fixing my car at no charge, but my concern is of safety. if this would have happened at a faster speed, on a turn, the car would have gone off the cliff, rolled, and i would not be here today. this is important to note: after the incident, i had the car towed to the dealer. on arrival, they looked up the vin, and informed me that the recall (#03v460000) had already been 'performed' back in 2004. if they fixed it in 2004->why did it break in 2006???!!!! and why are they so quick to fix and pay for it???? seems to me they know that there are still major problems with theirfix back in 2003. scary!!! people that had it fixed right after the recall came out, may still be in danger!! the parts used in the original recall must have been defective!!!! here is the whole story: 1. rubbing/grinding noise coming from front of car. very random and inconsistent. happened while turning steering wheel at a stop, while driving, heard noise when applying brakes, etc. noise started around march '05. 2. numerous trips to mechanic, couldn't find problem. replaced brakes, resurfaced drums, cleaned out power steering, etc. 3. june '06, did google searches to see if there were any known issues with the '02 jeep liberty. found there were ball joint problems. also found recall #03v460000 (suspension:front:control arm:lower ball joint). 4. scheduled appt. with dealership to get recall #03v460000 performed. 5. ball joint broke before appt. with dealership. 6. had car towed to dealership. 7. dealership said recall was already performed. 8. rep. told dealership chrysler will extend warranty to cover this work. *nm | |||
| 06/24/2006 | 54000 | 1 | 09/28/2002 |
| 2002 jeep liberty, lower left ball joint failed. vehicle was traveling at approx. 35 mph going straight ahead when the ball joint separated. the joint settled into the inside of the front wheel damaging the wheel and the wheel contacted the rear of the inner fender damaging the fender liner. no other apparent damage, driver was able to get the liberty stopped off the road way. towed the jeep to the dealership. they replaced both front lower ball joints free of charge, ordered a replacement wheel and inner fender also to be installed for free. this vehicle had the lower ball joints replaced once before under the initial recall. absolutely no faith in the manufacturer to actually resolve these failures. i fully expect to have them replaced again in the future. *nm | |||
| 06/25/2006 | 86000 | 1 | |
| Driver side lower ball joint failure recall was performed in 2004, ball joint failed june 25, 2006. *jb | |||
| 06/10/2006 | 40000 | 2 | 02/10/2005 |
| At 35,000 miles the lower ball joints were worn beyond spec and replaced under recall. at 40,000 miles driver side lower ball joint worn to the point of collapse and failure. *nm | |||
| 04/11/2004 | 42000 | 1 | 09/03/2003 |
| Lower ball joint failed while driving under 15 miles per hour. *jb | |||
| 06/12/2006 | 57796 | 1 | 01/01/2002 |
| 1. i had driven the vehicle all day prior to the incident without any noticeable irregularities. on the morning of the failure, monday, june 12th, 2006, i had just started the morning commute to the babysitters with my 1-year-old daughter and had been on the highway for about a mile driving between 55 and 65 mph when the failure occurred. 2. the failure was initially thought to be a flat tire (front driver side), although i had never experienced a flat tire that slowed a vehicle so fast and jerked the car so suddenly. i honestly feared that the vehicle might flip or roll over, and seeing other cars nearby in my rearview mirror, the safety of myself, my daughter, and other drivers was my initial concern. i can only imagine how bad this might have turned out in the winter on a snowy surface or even just a rain soaked surface. once i got the vehicle slowed down and onto the shoulder, i attempted to change the destroyed tire. it wasn't until after getting all of the lug nuts off of the wheel that i realized there was a bigger problem. the wheel would not budge. 3. i called a tow truck and had the vehicle towed to the nearest local tire store (tires plus). that is when they diagnosed the broken left lower ball joint which had separated and became lodged into the wheel and destroyed the wheel. i had tires plus replace the ball joint, order a new (conditioned) wheel, and replace the tire. later they discovered that the lower right ball joint was loose/had movement and advised me to have it replaced along with a second new tire as well. i am assuming this steering/suspension issue caused excessive wear to the two front tires. i authorized the repairs and am now out a little over $1200. internet research today led me to many incidents involving jeep liberty lower ball joint failures and an ongoing investigation. no help/consolation/reimbursement was obtained on the phone with daimler chrysler. they basically said sorry, there's nothing we can do. *jb | |||
| 06/07/2006 | 45000 | 1 | 07/01/2002 |
| Dt*: the contact stated while traveling 10 mph, the front passenger side fell to the ground. the vehicle was towed to the dealership, where the lower ball joint was replaced a second time under recall. a nhtsa recall, #03v460000 was performed on the vehicle concerning, the lower ball joint however, the recall did not remedy the problem. | |||
| 05/24/2006 | 59561 | 1 | 02/24/2006 |
| Dt*: the contact stated while driving 10 mph the front drivers side tire came off the vehicle. the vehicle was towed to the dealer who determined the lower ball joint fractured and needs to be replaced. a nhtsa recall, # 03v460000 was performed on the vehicle concerning, the front lower ball joint however, the recall did not remedy the problem. the dealership would not offer a second repair without charge under the recall. | |||
| 05/04/2006 | 22377 | 2 | |
| We were returning home to canada from a holiday in california through the redwood forest and several other mountainous/cliff side highways. while driving on the highway in washington state we heard a thump and then the left front tire blew out. the truck was very difficult to steer off the road. when we tried to jack up the truck, to change the tire, we realized it was something far more serious. the left ball joint stem was stuck through the aluminum rim. the control arm was also broken. there was over 200 feet of rubber laid while trying to stop and corkscrews of aluminum from the wheel all over the highway. this all happened with 22,377km driven. the ball joints were then replaced again with the recall in nov/2003. on may 4/06 the ball joint separated again while pulling onto the street from a parking lot. this time we are out of warranty @145,534km. the repairs/towing amounted to approx. $700. the bills have been forwarded to daimler chrysler canada for reimbursement. this is an obvious manufacturing defect this truck has never been driven off road. *jb | |||
| 05/15/2006 | 83000 | 1 | 12/01/2001 |
| 2002 jeep liberty limited traveling at 50 mph heard a loud bang and vehicle appeared to have a blow out on the front passenger side tire. maintained control of the vehicle and pulled off road. when attempting to replace wheel, it was discovered that the lower ball joint was broken. the vehicle was towed to a near jeep dealer, the full damage was identified including new wheel, tire, seals and mechanical parts. total cost estimated at $ 1400 the lower ball joints were previously replaced under a factory recall aug 27, 2004, 20 months and approximately 29000 miles earlier than this incident judging by the number of similar repeat failures posted with nhtsa, this appears to be a generic issue with the replacement parts used during the recall or the design. the dealer, not our normal service dealer, will not repair under warranty, even though the ball joints were replaced during the recall. attempting to get daimler chrysler jeep customer assistance to accept responsibility for the repeat failure and repair under warranty but not successful yet. in the interim, have personally approved repairs as need vehicle. *jb | |||
| 05/05/2006 | 38660 | 1 | 12/18/2001 |
| While turning right into a parking lot at about 5 miles per hour in my 2002 jeep liberty, i experienced a catastrophic failure of the lower ball joint on the right side. the ball joint dropped and the bolt at the bottom of the ball joint struck and severely dug into my 5 month old jeep chrome alloy wheel. this all took place at traveling about 5 miles per hour and traveling only about 10 feet. i just had the vehicle towed to a local repair facility for repair. please note that i did have the vehicle serviced at 20,005 miles in response of the lower ball joint recall, at which time the ball joints were replaced and heat shields installed to avoid future failure of the ball joints. the vehicle now has 38,600 miles, which means these new ball joints only lasted 18,600 miles, with absolutely no off road driving! i will be calling the jeep dealership this monday morning for their input and hopefully support of making good on this severe failure. i thank god that this failure took place at 5 miles an hour and not while on the highway as i know that i may very well have been killed. *nm | |||
| 05/09/2006 | 46770 | 2 | 03/25/2005 |
| A recall was assured on 2002 jeep liberty's in 2003, on the lower ball joint assembly. the information i have, shows my jeep liberty to have this fixed in march of 2004. i do not have information on the mileage at that time, but in feb. of 2005 it had 35341 miles. i found out today that the jeep is having the same problem, with the replacement they used from the first recall. the jeep has only 46770 on it currently. it seems unreal that the lower ball joints would go bad twice under 50000 miles unless there is still is a problem. *jb | |||
| 05/03/2006 | 70000 | 1 | 06/01/2001 |
| Dt*: the contact stated while driving 65 mph on the interstate 95 under normal driving conditions the contact lost control of the vehicle as the tire shredded from the fractured lower ball joint. the vehicle managed to pullover to the shoulder. after narrowly avoiding a collision with other traffic. upon initial inspection the driver's side front end shredded the tire and was pressing on the wheel. the vehicle was towed to a dealer, who determined the lower ball joint fractured. nhtsa recall #03v460000 repair was performed on the lower ball joints however, the repair did not remedy the problem. the dealership offered a second repair without charging the contact under the recall. *ak | |||
| 04/29/2006 | 69000 | 3 | 01/14/2002 |
| Dt*: the contact stated while pulling into the bank parking lot in a shopping center the front wheel popped completely off the vehicle. the contact was shaken up, and immediately called road side assistance. also contacted the dealer, who advised the contact to have the vehicle towed to the dealer for service. was told by the dealer about nhtsa recall, #03v460000 concerning the suspension front control arm lower ball joint. the dealer allegedly fixed the problem and consumed all cost related to the problem. however recall repairs did not correct the problem. the vehicle was having the same problems again. on april 29, 2006 while driving to work turned into the parking lot and the same wheel popped off. the vehicle was towed to the dealer again. the contact contacted chrysler about the ongoing problem. they told the contact that they will repair the vehicle again but they will not give the contact another vehicle. the contact felt this vehicle was not safe to drive. *ak | |||
| 04/26/2006 | 108000 | 1 | 07/01/2002 |
| Dt*: the contact stated while driving 10 mph making a turn the lower ball joint failed causing an accident. a nhtsa recall, # 03v460000 was performed on the vehicle concerning, the lower ball joint in 2004 however, the recall did not remedy the problem. there were no injuries sustained as a result of the accident. this occurred on the driver side front. the dealership was alerted and confirmed the ball joint separated from the knuckle causing the accident. the dealership would not offer a second repair without charge under the recall. the dealership has ordered the upper and lower ball joints to make the repairs however, are waiting on the manufacturer to return their call. the contact alerted the manufacturer and a complaint was filed. *nm | |||
| 04/19/2006 | 1 | 12/23/2005 | |
| I purchased my 2002 jeep liberty in dec. 05. i noticed a shimmy when depressing the brakes immediately after buying it. it had 44000 miles on it. i thought this was normal since the dealership had done a safety inspection on it before selling it to me. i noticed in mid april that the inside driver tire was almost completely worn. i took it to a local garage only to find that my lower ball joints were bad, along with the front rotors being warped beyond repair. this cost me $1100 in repairs, including the 3 new tires i purchased! my extended warranty i purchased would not cover the cost to repair. i wrote daimler chrysler a complaint, in which they declined. i am furious after reading all the consumer complaints about ball joints failing on the liberties - even after having been fixed after the recall. a vehicle with this few miles should not have these problems!!! *jb | |||
| 04/02/2006 | 1 | 08/22/2002 | |
| My 2002 jeep liberty had a re call in 2003 for ball joints, i had them replaced in march 2004. on april 2, 2006 at 4:00 p.m. i was traveling east bound on i-465 doing 55-60 mph, when a loud noise was coming from the front of the vehicle and then the jeep was starting to loose control as i tried to slow down and proceed to the side of the interstate. i got out of my vehicle and call roadside assistance, during my wait a gentleman stopped to see if i needed help, and i informed him that i thought i had blown a tire, he looked under my car to notice that my ball joint had broke along with my axle and rim, i had it towed to crossroads lincoln/jeep mercury, where on monday the service department examined the car and came to the conclusion that the ball joint had broke along with the axle and the rim of the tire. i had already contacted my insurance company along with filing a complaint to chrysler, they sent out an inspector and after his review came to the conclusion that the ball joints separated due to impact, there was no impact, i controlled the vehicle to the best of my ability so that there would be no impact, causing injury. it has been 24 days now without my vehicle and i am in a rental vehicle, american family is refusing to pay for the repair of the ball joints and so is chrysler. i do not want to file a law suit against chrysler, but they are leaving me no choice, as this was a costly repair, what can i do???????????*jb | |||
| 04/06/2006 | 53571 | 3 | 06/11/2002 |
| 2002 jeep liberty @ 53,571 miles. vin # 1j4gl58kx2w300583. 4/6/06 failure. the lower passenger side ball joint broke as my wife was waiting for the garage door to open. fortunately, the jeep was stationary at the time of failure. the dealer replaced both lower ball joints (under the formal recall). this is the second time both lower ball joints were replaced on this vehicle...the first time both lower ball joints were replaced was at 26,887 miles (also under the recall)! both upper ball joints were replaced @ 39,527 miles (i originally paid for this but chrysler paid after multiple complaints)! it appears that replacement ball joints were not corrected and are failing also!!!! *nm | |||
| 03/24/2006 | 90100 | 1 | 05/13/2002 |
| I was backing out of a parking spot and heard a loud cluck. i stopped the truck and found that the passenger side lower ball joint shaft had broken. this caused the lower control arm to separate from the steering knuckle and rest on the inside of the wheel. when it was towed to the dealership, the repair was covered under warranty because i had the lower ball joint recall done on my jeep liberty previously. the dealer replaced the lower ball joint, upper control arm, axle shaft, and a few seals. the old parts are not available. *jb | |||
| 03/28/2006 | 47000 | 1 | 06/14/2002 |
| Dt*: the contact stated there is a recall, nhtsa # 03v460000 concerning the lower ball joints. however, the recall did not correct the problem. the vehicle is experiencing the same symptoms again. | |||
| 02/16/2006 | 52000 | 1 | 03/15/2003 |
| Dt*: the contact stated while at a stop sign and attempting to make a left turn, the right lower ball joint fractured and the wheel dislodged. both front lower ball joints were replaced under recall, #03v460000 two years ago. the vehicle was towed to the dealer and the ball joint was replaced. | |||
| 12/28/2005 | 102528 | 1 | 02/01/2002 |
| At approximately 1745 hours (mst) on the below date i was driving my 2002 jeep liberty limited at 30 mph on a two lane asphalt city street. the pavement was dry, there were no potholes or any road defects or obstructions. suddenly i heard a loud, metallic thump followed immediately by the vehicle pulling sharply to the right with no steering control. the vehicle came to a stop with minimal braking and the use of the right street curb. inspection first noted the right front tire to be flat (it was dark). after raising the vehicle on the jack i removed the right front wheel and installed the spare tire. i then attempted to drive the vehicle forward and again, after approximately 2 feet of driving, i heard a scrapping sound. i immediately stopped and inspected the spare wheel. i then noticed that the right front lower ball joint had failed and was digging into the inside of the right front wheel rim. i then called to have the vehicle towed to the nearest jeep dealer. subsequently i was advised that both front ball joints were replaced and that the impact was of such force when the ball joint failed that the front axle seals had been damaged and were replaced. the wheel was replaced because the force was such that the failed ball joint gouged a hole in the wheel rim. it is noteworthy that on may 17, 2004 under job order 1034728 both front ball joints were replaced on this same vehicle at the uftring jeep dealership in e. peoria, illinois (309) 694-0700 due to a campaign recall previously ordered from jeep corporate. i now considered this vehicle unsafe since the previous recall did not remedy the situation and i have no guarantee from jeep that the most recently installed set of ball joints will not fail in the future. *nm | |||
| 01/06/2006 | 130000 | 1 | 08/31/2001 |
| Dt*: the contact stated while pulling up to a gas pump island at 3 mph the front control arm lower ball joints failed on the passenger's side. there was a loud thump, and the vehicle seemed to sit down on the front tire. upon inspection the contact noticed the control arm hanging down. the vehicle was towed to an independent repair shop for inspection which confirmed the lower control arm ball joint failed. the contact called the manufacturer, and they were willing to make repairs under the previous recall campaign. at a local dealership. the contact wanted to have the vehicle repaired at the independent repair shop, but the manufacturer would not guarantee reimbursement if the work was completed at an independent repair shop. the vehicle was repaired under nhtsa recall campaign 03v460000 concerning the front control arm lower ball joint in 2003. there was no problem with the original part, only a failure of the part replaced under the recall. *ak | |||
| 11/10/2005 | 42000 | 2 | |
| Lower ball joints failed. lucky that there was no damage or injury. chrysler repaired at no cost under recall. *nm | |||
| 09/30/2005 | 26000 | 3 | 11/21/2001 |
| I have had to replace the front ball joints 2x with in 40,000 miles, even after a recall which replaced them in their entirety. *jb | |||
| 12/20/2005 | 54625 | 1 | 05/10/2002 |
| I own a jeep liberty 2002 and it has 54600 miles, last week i heard a noise in the steering, i took to the dealer service center here in venezuela closest to my home and explained the problem the check the car and call me back that the only thing needed was an oil change, satisfied i took my car and planned a weekend family trip out of town and drove another 200 miles at high way speeds when returning home at very low speed passes a speed reducer bump on the street by my home and the left front wheel felt off, the lower ball joint broke!, i was on shock if this would happened few miles before all of my family including me could be killed in a car accident, and the worse part is that i took to the dealer just before to prevent this kind of issues and they just didn't care about i found out today at some of the jeep chat rooms that it is a proven problem and that there is a recall on this issue for this models, we were very close of been harmed or may been killed, my report is to make sure you correct this on your country at least and you may safe some other family lives i know that the regulations on venezuela fall way behind in order to introduce a legal complaint against daimler chrysler here and i wont get any progress over here but at least i put a little sand grain to avoid any incidents were i know that can be avoided. *jb | |||
| 12/10/2005 | 67991 | 1 | 08/29/2005 |
| My wife was pulling into the driveway at a low rate of speed and heard a clicking noise and stopped the vehicle halfway into the drive way. got out and ran inside to get me and i went and looked at the car and there was no obvious damage so i got in and put the car in drive and it didn't move and then in reverse and the same thing, so i put in drive again and thats when the front right end of the car dropped to the ground. after inspection i noticed that the front right lower ball joint wasn't in the ball joint knuckle anymore. the wheel was bent outward. i just bought this car on aug. 29, 2005 just 3 months prior. i have only put 3,000 miles on this car since i bought it. the dealer should have inpected the ball joints prior to selling it to me seeing how there is a prior recall on that part. luckily i have it on warranty so hopefully there won't be any problems with getting it repaired. repairs still pending. *nm | |||
| 11/15/2005 | 30000 | 2 | 08/15/2001 |
| Failure of lower ball joints at 40,100 miles in my 2002 jeep liberty, build date august 2001. *nm | |||
| 11/08/2005 | 74628 | 1 | 10/17/2004 |
| Right front wheel fell off of jeep while driving into a parking lot with no warning. wheel damaged suspension, body and rim. the jeep dealer did the repairs under warranty even though the recall had already been done once before in 2003. this will be the 3rd set of lower ball joints in 75000 miles. other jeep owners that have had the recall done should not assume their vehicle front suspension is in safe condition. something needs to be done here. *jb | |||
| 10/31/2005 | 73000 | 1 | 06/15/2004 |
| My 2002 jeep liberty was taken in for service because of oil leaking from the right side of the front differential and a torn boot on the left side. these items were repaired and the vehicle returned to me. one month later while backing out of a parking space i heard a loud snap and then felt the left front end of the vehicle drop to the ground. the front wheel was forced up under the wheel well damaging the fender and blowing the tire. the lower ball joint had separated letting the vehicle drop and wheel to move up into the wheel well. the ball joint recall had been completed on this vehicle 30,000 miles ago. this was very scary because i had my 4 year old grandson with me and had just been on the freeway traveling at 65 mph. the vehicle is still at the dealer and i am waiting to see what chrysler/jeep has to say. ld. *nm | |||
| 08/31/2005 | 1 | ||
| Dt: the contact stated while driving on a curve the lower control arm snapped, and he could not control the vehicle. this caused the vehicle to run into a power pole. the vehicle was towed to a body shop for repairs. the lower control arm, rim, bumper and two doors were replaced on the vehicle. the insurance company contacted daimler/chrysler because there was recall 0346000 for the lower ball joints, but this vehicle was not included in the recall. *ak | |||
| 09/07/2005 | 51788 | 2 | 08/15/2001 |
| On june thursday 9:00 am 16th i call the dealer to look at my jeep liberty because the steering was very stiff and hard to control the vehicle. i was told by the service manager that i could not get my car in until monday the 20th three days later. i told the service manager that i needed to travel to ohio on business and that i could not wait. he had no response other than i should not drive the car until someone had looked at it. i then call a local garage who told me that could get my car that morning. they found and documented that the lower ball joints seem to be the problem even though they could see through the chrysler recall website that i had taken the liberty in gregory chrysler plymouth jeep prior to this for the recall which should have fixed this problem. i think maybe this work was billed but never done and i have no way to prove this. (i would like to know how many libertys have seen this recall problem twice) they greased the ball joint so that i could drive the car again. on sept 7th i took the car in to the jeep deal who told me that they would not cover the replacement of the ball joints because i had someone else help me out when they could not. so the question remains, does the lower ball joint recall really fix the problem or is this dealer just scanning people on the work that is suppose to be covered? it is either one or the other. *nm | |||
| 07/28/2005 | 55414 | 3 | 06/30/2001 |
| First problem: on march 31, 2004, we took my 2002 jeep liberty to the jeep dealer due to a loud squeaking noise in the front. they diagnosed a bad lower ball joint on the left front side and replaced it. note - my jeep had the lower front ball joints serviced under a recall notice at the end of 2003. it was supposed to have had the lower ball joints replaced and a heat shield installed. second problem: without warning on july 28, 2005, the front right lower ball joint broke while attempting to drive the jeep into our garage, and the front end collapsed onto the pavement and the disconnected wheel. there was no noise or any indication of a problem before this happened. the events leading up to this: i started up the engine, backed the jeep up a few feet to straighten my approach, and attempted to pull it into the garage. however, i noticed a strong resistance to roll forward so i stopped, got out and looked around to make sure i wasn't running over something. after seeing nothing in the way or under the vehicle, i tried again to pull forward, but it wouldn't roll and the wheel skid. so i put it into reverse and tried to back up. that is when the front end dropped with a load crunch onto the wheel that had came off. the jeep dealer paid for the new ball joint and several other parts that were damaged due to the incident. another problem: on december 12, 2003, the right rear seat belt latch had to be replaced because the release button was jamming (sometimes it would work and sometimes it wouldn't). *nm | |||
| 08/26/2005 | 78778 | 1 | 02/18/2003 |
| My wife lost control of our 2002 jeep liberty. the lower ball joint separated from itself. recall service for lower ball joints was already performed by tom harrigan jeep of dayton ohio on jan 10th of 04*jb | |||
| 08/13/2005 | 31913 | 1 | 07/05/2002 |
| Dt: caller had recall work done on the ball joints o last year. now she took the vehicle to an independent mechanic and she was told the ball joints were bad again. dealer and manufacturer said a certain amount of play was acceptable, and they will not replace the ball joints until there was complete failure.*ak | |||
| 08/01/2005 | 82000 | 1 | 12/15/2001 |
| Sept. 9, 2004: the vehicle (2002 jeep liberty) went the dealer for a safety recall replacement of the front lower ball joints. the dealer replaced the ball joints per the safety recall. aug. 1, 2005: the front lower ball joint on the right-front wheel failed. when this happened, the ball portion of the ball joint separated from the socket causing the right-front wheel to seemingly fall off. prior to the failure, it was noted on july 31, 2005 that the vehicle pulled to the right slightly when the brakes were applied. the ball joint failure occurred on a flat, smooth parking lot at low speed. no bodily injuries occurred. the dealer and the manufacturers representative have agreed to replace the ball joint and repair the damage caused by the failure. however, the dealer and manufacture will not certify in any way that the new parts have been inspected and are free from defect. it is important to note that it is the safety recall replacement part that failed. i do not believe that diamler chrysler has resolved the problem(s) that led to the initial recall. i do not feel safe with their proposed fix to my vehicle. *nm | |||
| 06/28/2005 | 70000 | 1 | 08/01/2003 |
| Dt: caller says his ball joints are defective. without warning the front passenger wheel fell off two weeks ago. vehicle had to be towed. dealer fixed it under warranty. manufacturer said they will not replace the vehicle because of the mileage. recall work was done in april 2004. caller dose not have recall information. caller says at his expense he replaced the rear ball joints.*ak | |||
| 07/12/2005 | 1 | 04/15/2002 | |
| Dt: the contact owns a 2002 jeep liberty. he received a recall notice on the lower ball joint and the dealership was supposed to of fixed the recall. while he was pulling out of his driveway the lower ball joint broke and the vehicle is riding on its rim right now. there is not an nhtsa campaign id number or a manufacture number available. *nm | |||
| 06/26/2005 | 2 | 10/31/2001 | |
| Dt: consumer has a 2002 jeep liberty had the ball joint recall repaired. on sunday the ball joints became disconnected from the wheel. they couldn?t steer the vehicle, and the driver's side wheel tilted outward. consumer complained approximately 6 months after the repair s because she heard funny noises. she took the vehicle to be looked at, and was told there was nothing wrong. when she had the vehicle at dealer for the 60,000 mile check up she was told the vehicle was fine. she contacted the dealership and manufacturer and neither of them were willing to help her. the axle came out, and the dealership told her it was $800 worth of damage.*ak | |||
| 05/02/2005 | 107000 | 2 | 06/04/2002 |
| Caller stated she got a recall notice to get the ball joints replaced, which she did. after another 37000 miles the ball joint snapped, resulting in the tire falling off. vehicle was towed to a different repair shop.*ak | |||
| 03/01/2005 | 1 | ||
| 2002 jeep liberty ball joint separated resulting in the consumer losing control of the vehicle.*mr after the dealer performed the recall on the lower ball joints the consumer started to hear a noise coming from the tire. the dealer claimed the noise was from the brake and it was adjusted, however the noise was still present and that was when the consumer experienced the ball joint separating from the knuckle. the consumer believed when the dealer replaced the ball joint it was done incorrectly.*jb | |||
| 03/08/2004 | 25000 | 1 | |
| Consumer received recall campaign 03v460000 for the lower ball joint arm. after taking the vehicle to the dealer for repairs and leaving it all day consumer was notified upon her arrival to pick the vehicle. also, that there was a special wrench needed to remove the ball joints, and that contact would be made as soon as they received the wrench. consumer currently received a second notification that the recall was not performed . no contact has been made by the dealership. *ak *nm | |||
| 12/17/2004 | 5800 | 1 | |
| While backing out of a parking space at 5 mph lower driver's side ball joint broke, and the vehicle went down. vehicle was towed, and serviced on the recalled ball joint at 5,800 miles. *ak | |||
| 03/23/2004 | 1 | 12/24/2003 | |
| 1. repeated returns to the dealer to correct a noise in the suspension. . while driving the ball joint separated causing the fron wheel to fall off and vehicle to crash to the ground and skid to a stop.*ak 3. vehicle has not been repaired. damier chrysler and it's dealership will not accept responsibilty for failure and as of current date is sitting at dealership lot awaiting outcome of lawsuit. | |||
| 10/14/2004 | 2 | ||
| While driving. the lower ball joint completely failed. the consumer took the vehicle to be repaired. however, this is the second time the ball joint has been replaced within 1800 miles. the first time it was done through a recall. the consumer bought the vehicle used. please provide any further information. *jb | |||
| 10/17/2004 | 27790 | 2 | 05/31/2002 |
| Driving 25 mph, the front lower ball joints failed causing the front end to drop onto the front wheels. the vehicle was towed. *jb the passenger's side lower ball joint failed causing the front end to drop onto the passenenger's side front wheel. the seat belt did not retract. *sc | |||
| 01/01/2004 | 2 | 09/06/2001 | |
| Lower all joint recall in jan.04. sept 04 i have it in the shop again for ball joint problem.also had the a/c tensioner fixed twice.this is an 02 jeep liberty sport. | |||
| 07/02/2004 | 1 | ||
| Structural failure on 2002 jeep liberty. *mr the consumer was able to avoid a collision. the lower ball joint had come apart dropping to the roadway and dropping the vehicles body of the front wheel. the vehicle careened of control across both lanes twice before coming to a halt on the berm. the consumer had previously complained about stiff steering, there were also noises in the front end. the service dealer suggested that nothing was wrong with the vehicle. *sc *jb | |||
| 06/01/2004 | 1 | ||
| While driving at 30 mph the steering suddenly pulled to the right which resulted in a crash. *mr after the replacement of the damaged right wheel, the driver hardly managed to drive the vehicle home. sc the consumer believed the accident resulted in the failure of the lower ball joints in which currently there is a recall on. recall# 03v460000. *jb | |||
| 06/01/2004 | 1 | ||
| Recall for lower ball joints on 2002 jeep liberty.*mr when the consumer arrived at the dealership, she was told the parts were not available. *jb | |||
| 04/04/2004 | 2 | 09/18/2001 | |
| I ordered my jeep liberty 7/01 and picked it up 9/01. the morning of 4/4/04 i was driving home and started crashing into trees. the car was spinning, back and forth across the road - hit 3 trees, mailboxes and a telephone pole (hard enough that even though it was the last thing that i hit, it moved enough that it tore the cables out of someone's house). about 50 feet before the 1st tree, was my front passenger tire and about 2 feet of the axle (or whatever holds the rim and tire on the truck). the front of the truck from the right front quarter panel to 1/3 across the front of the truck is up inside the dashboard, the back driver's tire is blown out, the spare tire on the back is smashed, the 2 passenger side doors are smashed and the entire truck is off the frame. i told the tow driver and police about the recall that i'd just gotten that stated that the a ball joint that has separated from the knuckle could result in loss of vehicle directional control and could result in a crash. i had an appointment to get it fixed 4/6/04...the accident was 4/4/04. my injuries: airbags didn't go off but i was wearing my seatbelt. i broke my arm (8 weeks in cast, 6 weeks in a brace and i'm still in physical therapy. standard seatbelt bruise that lasted more than 3 weeks, and the associated pain. my insurance is covering my medical and the replacement of the car (with financing, it paid exactly what i owed). so, even though jeep knew about the need for a recall in october 2003, i wasn't notified until march 2004. it was a clear dry night. i was awake and coherent, not speeding or drinking, and paying attention when i suddenly lost control. in fact, it's damn lucky that i was only going 35-40. jeep claims they're not responsible. all i want is for them to admit that they were at fault. if they'd sent the recall notice in a timely manner, back in 10-11/03, it would have been fixed prior to another winter of snow and sleet and crap getting into that joint to corrode it! *la | |||
| 07/08/2004 | 1 | ||
| On may 2004 consumer received a recall letter regarding the lower ball joint. dealership still does not have the parts available to conduct the recall. dealership asked to the consumer to check every other week to see if they have the parts. *ak | |||
| 06/30/2004 | 1 | ||
| After making an appointment to have the lower ball joint recall 03v460000 repairs performed consumer was informed that the parts weren't available, and they were on back order.*ak the repair date has not been rescheduled. *nm | |||
| 06/26/2004 | 53000 | 1 | 03/01/2002 |
| The ball joint axle broke as the consumer exited the vehicle. as a result the left front tire came off of the truck. the vehicle was towed to a local shop who advised the consumer that there was a recall. *nm this occurred while the consumer was pulling into a parking stall. *sc *jb | |||
| 05/07/2004 | 30000 | 2 | 03/01/2003 |
| Complaint regarding recall on lower ball joints. *mr the right front wheel of the vehicle had come off of the axle when the vehicle was backed out of a parking spot. also, the container busted when the ball joints broke which could be in reference to the warning signal that the windshield wiper fluid was low. recall #03v460000. *sc *jb phone interview update (oct 5, 05): the complainant's husband said that they did not recevie a recall notice. | |||
| 06/01/2004 | 1 | ||
| 2002 jeep liberty upper ball joints were found to be defective. *mr the consumer experienced a loss of steering control which caused the vehicle to spin around on the highway barely avoiding a collision. the front and rear tire had both deflated and detached completely from the rims. the mechanic informed the consumer that the ball joints were defective. *sc the consumer received a recall notice regarding the defective lower ball joints. | |||
| 02/01/2004 | 30000 | 1 | |
| When turning the wheel sharply to the right, and in both reverse and forward, there is a loud popping sound. dealer corrected situation under the recall for the ball joints. however, less than 2 months later it was occuring again with more frequency.*ak | |||
| 03/30/2004 | 23393 | 1 | 04/24/2002 |
| After the dealership replaced the driver side lower ball joints for recall 03v460000 the vehicle's alignment was off, and the front end shook and pulled to the right when speed reached and exceeded 50 mph. also, front tires needs to be replaced because they were cropping. *ak prior to repair, vehicle was operating fine. dealer refused realignment of the vehicle, per request of the consumer, because it was not covered under the scope of the recall. also, all four tries were replaced at 8,000 miles on vehicle. *la | |||
| 05/14/2004 | 33000 | 03/08/2002 | |
| Lower ball joint failure or suspension defect. i rolled in a jeep liberty 2002 2 wheel drive, towing according to specs. on the model. driving the 25 miles below the speed limit, slight swerve to avoid an obstacle in the road,had no control of the steering and flipped the jeep 2 times. | |||
| 05/08/2004 | 1 | ||
| While driving approximately 15 mph, the driver lost power steering. the driver was able to maintain control the vehicle and pulled over. the vehicle was towed to the dealer for inspection. the mechanic informed the driver that both upper and lower ball joints needed to be replaced. please provide further details. *jb | |||
| 02/05/2004 | 1 | 08/01/2001 | |
| After being schedule for 2 appointments with the dealership to have the lower ball joint recall 03v460000 performed, the consumer was informed that the parts were not available. the consumer felt that the dealership was performing the recall on the vehicles of the consumer's who bought the vehicle from them first. *jb *sc *jb | |||
| 40500 | 6 | ||
| Vehicle was having a problem with a noise in the front end. the owner had taken the vehicle to the dealer on 6 occasions. later, the vehicle was recalled for ball joint problems due to poor workmanship. the front driver side wheel separated from the vehicle. provide further details. *jb | |||
| 03/19/2004 | 1 | ||
| On january 14, 2004 consumer received a recall letter regarding the ball joints. dealership did not have the parts available to conduct recall repair. *ak | |||
| 02/04/2004 | 1 | 10/25/2001 | |
| My 2002 jeep liberty lost control & smashed to the ground, the ball joint snapped and the axle fell out/tire fell off on 2/4/04. i had no warning or any idea what was happening? i was unaware of the recall because i never received a recall about it from chrylser. however, i have a long story to follow this in regards to how they have handled this, poorly. my jeep is still sitting in a service station parking lot & i'm still driving a rental car because the company took it's time in contacting me appropriately to handle this, and then when they have contacted me, they are trying to get away with doing the absolute minimum to help me out of this problem and it is costing me a lot of money in rental fees & storage fees, as well as the tow for the jeep. this matter is still unresolved after repeated attempts asking to please help me out. i finally received a recall notice on 2/18/04! if this was discovered back in 2003, why did i just receive a notice!?of course the notice got sent to me 3 months after it was discovered originally and now i'm stuck with all this trouble related to it?? after they put myself & my family in harms way, this was negligence! chrysler doesn't care about its customers, they just want to get out of the situation doing as little as they can. i'm still trying to get them to help me as of today. i haven't heard from them and i most recently faxed them on 3/11 & 3/15, asking them to please settle this for me and it goes by each day for me with more fees and they don't care! *jb | |||
| 03/08/2004 | 1 | ||
| Consumer received a recall letter concerning lower ball joints. dealership still does not have the parts available to perform recall repairs. *ak | |||
| 2 | |||
| Consumer received two recall notices. 1. nhtsa recall# 01v373000 concerning air bag failure in december 2003. consumer contacted the dealer, who informed the consumer the parts were not available. the dealer was supposed to contact the consumer when the parts became available. 2. nhtsa recall 03v460000 subject concerning lower control arm ball joint failure on 3/2/2004. consumer contacted the same dealer, who did not have the parts. no reason was given as to why the parts were not available. *ak | |||
| 02/27/2004 | 54450 | 1 | |
| Consumer received nhtsa recall letter 03v460000 regarding lower control arm ball joints, dealership still did not have the parts available to conduct recall repairs. *ak | |||
| 01/20/2004 | 1 | ||
| Recall 03v460000 concerning lower control arm ball joints. consumer received the notice and made an appointment with a dealership. upon arrival, the dealer refused to perform the repairs. no reason was given.*ak | |||
| 01/15/2004 | 24000 | 1 | |
| The consumer received a recall letter nhtsa#03v460000. the dealer replaced the front control arm and ball joints. however, the dealer indicated the consumer had to pay $100.00 for a front end alignment. *jb | |||
| 1 | |||
| When turning left or right steering wheel gets very stiff. the dealer has been contacted, and there is a recall on the ball joints. *ak | |||
| 12/24/2003 | 50000 | 1 | |
| While driving 30 mph lower ball joints broke, causing the steering to fail. as a result, driver lost control and collided with oncoming traffic. no report of air bag deployment. as a result, driver sustained severe neck and back injuries. *ak phone call update (oct 5, 05): the complainant is no longer living there. | |||
| 12/29/2003 | 12000 | 1 | |
| The dealership will not have the parts or tools available to perform the recall on the lower control arm (03v460000) until april. *nm | |||
| 12/23/2003 | 26000 | 1 | 06/05/2002 |
| Right front suspension control arm lower ball joint separated from the steering knuckle without warning while turning around in a driveway, causing damage to the cv joint, front axle, tire, windshield wiper reservoir and front right fog light. | |||
| 15148 | 1 | 06/27/2002 | |
| While driving at 40 mph there was a vibration in the steering column. the consumer believed it was related to recall 03v460000 concerning the lower control arm lower ball joint failure. *ak *sc *jb | |||
| 07/09/2003 | 1 | 11/15/2001 | |
| The left ball joint on my 2002 jeep liberty failed while i was traveling in canada. repairs were delayed because, according to the dealer, chrysler-daimler engineering canceled the order for replacement parts because there had been a rash of ball joint failures on the jeep liberty (and engineering wanted to determine the underlying cause before continuing to use existing parts). concerned that we may experience additional ball joint failures, i wrote daimler-chrysler to inquire regarding my experiences and the frequency of ball joint failures on the jeep liberty. daimler-chrysler has refused to provide the requested information, claiming that the data is either unavailable or considered proprietary. they suggested i go to my local library! i would like to know if there have been other similar problems with the jeep liberty. *la | |||
| 09/26/2003 | 286000 | 1 | 04/01/2002 |
| While backing out of the driveway, the consumer heard a loud booming sound and the vehicle lurched to the left. the consumer walked to the front of the vehicle and discovered the upper ball joint laying on the ground. the weight of the left side of the vehicle was resting on the affected wheel. *ak the consumer also stated that there had been a recall issued for similar problem with her jeep and has filed complaints to chrysler. *cb *jb | |||
| 10/24/2003 | 31000 | 1 | 01/07/2002 |
| While driving in clear weather at 50 mph, the front passenger tire separated from the axle, according to the insurance representative. *ak. a little after the accident had occurred there was a recall issued on the 2002 jeep liberty's by chrysler, so the dealers will now replace the defective front lower ball joints and with modified assemblies. *cb the wheel assembly at the ball joint broke, which caused the tire assembly to come off. *cb the vehicle flipped over twice and consequently the consumer suffered injuries. *jb | |||
| 09/19/2003 | 46000 | 1 | |
| My wife was turning around in the driveway and the front driver side lower ball joint fell out to the ground and the wheel well was resting on top of the tire. *jb | |||
| 07/15/2003 | 23000 | 4 | 09/21/2001 |
| Upper and lower ball joints failed with less then 25000 miles on 2002 jeep liberty.1j4gj58k82w159299. *ak | |||
| 07/18/2003 | 2300 | 2 | |
| Noticed that upper ball joint on front driver control arm is very loose, ready to give out. lower ball joint on front passenger control arm is also has play in it. jeep liberty 4x4 sport, 23,000 miles, lifted 2.5 inches. 245/75r 16 tires. lift and tires should not affect the ball joints.*ak | |||
| 01/07/2003 | 11731 | 3 | 02/28/2002 |
| Jeep 2002 liberty sport 4wd when making right hand turn in 2wd or 4wd wheels bind/ turn andcar stops dead in tracks, sometimes hear thumping or metal sound. acts like a intermittent transfer case problem...car is in 2wd most of the time..sharp right turn well with-in turning radius of jeep...normal driving! *ak | |||
| 05/01/2003 | 25432 | 0 | 05/08/2001 |
| I have a complaint about the lower ball joints on the jeep liberty. i am very worried they are going to drop out. i took my jeep to the dealer today and they said i have worn lbj(lower ball joints) so this is a very scary thing to me. i think this should be fixed under warrienty. | |||
| 04/25/2003 | 36495 | 1 | 04/12/2002 |
| Lower joint failure on new jeep liberty. *nlm | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 03/26/2010 | 57000 | ||
| Tl* the contact owns a 2002 jeep liberty. while driving at 4 mph, the driver turned the steering wheel and the entire control upper arm collapsed. the vehicle was taken to an authorized dealer but no repairs had been made at the time of the complaint. the current and failure mileages were approximately 57,000. | |||
| 10/28/2006 | 73000 | 2 | 08/10/2002 |
| This problem is concerning a 2002 jeep liberty sport 4x4 3.7lt. during a slow left turn the driver side front spindle and top ball joint failed. i am the original owner of this vehicle. this vehicle has never been off road or driven roughly, it has only seen highways and local municipal roads. i believe that the spindle and top ball joint in question were defective. within weeks of purchasing this vehicle i returned to a service center with the complaint of the thumping noise from the front end when making turns(have reciept). i was told that there was no problem, the dealer could not duplicate the problem. i complied with the first lower ball joint recall and now the second recall. i attempted to bring my concern to the manufacturer although they were unwilling to listen. i am truely concerned with the front end of the jeep liberty. if my wife would have been on the interstate at 55mph the vehicle would have rolled without question. please forward my concern to all applicable parties and address this with the manufacturer. without investigation of these component falures life and property could be at risk. | |||
| 03/17/2006 | 59000 | 2 | 03/20/2002 |
| I currently own a 2002 jeep liberty. as i was making a turn in the parking lot my car stopped and i saw my tire bent under my car the ball joints in my jeep liberty went 2 times on me. first the lower ball joints before the recall and then the upper ball joints the control arm and the axle failed on me just yesterday. the upper ball joint failure also caused a large puncture in my rotor and it bent my axle. i fear for the other jeep liberty owners; for instance what if this happened on a major highway causing the driver to lose total control? someone could have lost their life. this upper ball joint issue should be researched and recalled. *jb | |||
| 20000 | 1 | ||
| Vehicle continuously pulled to the right. the problem was more noticeable when vehicle was driven at highway speeds. consumer received recall o3v460000 concerning upper control arm failure, but the dealership was unable to perform repairs due to the parts being on a nationwide back order. *ak | |||
| 07/15/2003 | 23000 | 4 | 09/21/2001 |
| Upper and lower ball joints failed with less then 25000 miles on 2002 jeep liberty.1j4gj58k82w159299. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 05/27/2010 | 100000 | 1 | |
| I have a safety recall on my 2002 jeep liberty (safety recall j17 front suspension upper ball joints). when i called jeff wyler dodge/jeep in ft. thomas ky, i was told that they were receiving only one recall repair kit per week and that i would be # 30 on the list. that means that my son has to drive the car for over four months on a recalled part. *tr | |||
| 01/03/2009 | 90000 | ||
| Tl*the contact owns a 2002 jeep liberty. while driving 5 mph in reverse out of a parking space he attempted to move forward and the front of the vehicle collapsed. the vehicle was towed to the dealer. the failure was located at the front upper ball joint. the estimated cost for repair was $1,000.00. the vehicle was not repaired. he will contact the manufacturer. the current and the failure mileage were 90,000. | |||
| 11/13/2009 | 88000 | 1 | |
| 2002 jeep liberty upper control arm ball joint broke while backing out of driveway. vehicle was not drivable. vehicle is currently at the dealership awaiting repairs. this vehicle has been recalled per chrylser recall f23, but not for the latest chrysler recall j17 and the local dealership claimed they knew nothing about recall j17. need help as j17 seems applicable in this situation. *tr | |||
| 09/17/2009 | 105000 | 1 | |
| Recall #009v119000 dated apr 09, 2009 expected to begin october 2009 covering 2002 jeep liberties excludes the state of louisiana - condition described in the recall exactly describes the problem with my vehicle. since chrysler is aware that this condition does exist, why does it exclude the state of louisiana. the front suspension upper control arm ball joint may experience a loss of lubrication which could lead to corrosion, accelerated wear & possible separation while driving. consequence: failure of the ball joint could result in a loss of steering capability, increasing the risk of a crash. previous recall on lower ball joint has been taken care of. *tr | |||
| 07/01/2009 | 76134 | 1 | |
| 2002 jeep liberty-driving 30mph in residential neighborhood front driver | |||
| 10/31/2008 | 58000 | 1 | |
| Took 2002 jeep liberty for oil change. informed vehicle needs 2 new upper ball joints. bottoms were recalled by chrysler. why not the uppers as well???? *tr | |||
| 09/15/2008 | 107000 | 1 | |
| My daughter was driving and turning into a parking lot, as she was turning left to park the car, she said something happened. she got out of the car to find the drivers side wheel had collapsed. the upper ball joint broke or separated causing the tire to collapse. this caused the jeep to be totally disabled and i'm sure will be a very expensive repair. what is even scarier is that this could have happened on the highway and something much worse could have occurred. how unsafe is this vehicle!!! please look into this vehicle. the suv has not been repaired yet. it is still being looked at. i noticed that this is not the only complaint about this problem. please take care of this so that our families are not in danger! *tr | |||
| 07/16/2008 | 90000 | 1 | |
| My 2002 jeep liberty with 90,000 miles, the front right upper ball-joint failure occurred when i was attempting to make a left turn across the flow of oncoming traffic. as i turned south on mound rd from hall rd in sterling heights michigan i, heard a loud noise from the front right and then the wheel separated and i lost control of the vehicle. my jeep was towed that night to utica van dyke service for repairs 586-739-2680. *tr | |||
| 04/20/2008 | 70000 | 1 | |
| Tl*the contact owns a 2002 jeep liberty. the vehicle was included in two previous recalls regarding the lower ball joints. while driving between 30-35 mph, the contact suddenly lost control of the vehicle. it jerked to the left into oncoming traffic and crashed. the vehicle was towed to a mechanic and it appeared that the upper ball joints snapped out of place, causing the loss of control. the vehicle was destroyed and a police report was filed. the failure mileage was 70,000. | |||
| 04/13/2005 | 95000 | 1 | 03/31/2003 |
| I was taking my daughter to school and was turning left out of our driveway onto a busy state route and my front right side wheel broke completely off of the jeep. we were going about 15-20 mph. this ruined the rim on my jeep, now i don't have a spare rim/tire anymore. they did put a recall on the upper ball joints and that is what was wrong with my jeep, i did get reimbursed for that....but not the rim that was ruined from the incident......now i am out a spare rim/tire. i did tell them that i no longer had a spare rim/tire and they indicated that there was nothing they could do about that? i have a hard time believing that. i cannot be the only person that this has happened to. *tr 4-23-08 by e-mail failure was to upper ball joints * smch | |||
| 03/04/2008 | 91000 | 1 | 01/17/2002 |
| I have a 2002 jeep liberty. my car was giving me problems. so i took it to the shop. they told me that my upper ball joints needed to be changed at a cost of $963.00. i told them that it had been recalled. they told me that it was only the lower ball joints. i did research online and it seems like i'm not the only person who had to change the upper ball joints too. i really think it should be recalled too, before more people out there get hurt. *tr | |||
| 10/24/2007 | 41000 | 2 | 11/01/2002 |
| Tl*the contact owns a 2002 jeep liberty. while driving 15 mph, the vehicle became very unsteady. the failure was also noticed while driving at all speeds. the contact stated that the vehicle made a severe clunking noise prior to the upper ball joints failing. the vehicle is currently at the state inspection station. the upper control arm was replaced. the vin was unknown. the current and failure mileages were 41,000. | |||
| 10/17/2007 | 1 | ||
| I was on my way to work driving my 2002 jeep liberty when i heard a strange noise. i pulled over to check for any visible problem. i found nothing. i began to driver a short distance when i heard a loud noise coming from the right front end. when i to pullover the vehicle lost control. fortunately i was able to stop the car . again i stepped out of the car to check for a problem. once again i saw nothing visibly wrong. i slowly moved the car out of traffic when my jeep lunged forward and came to a full stop. when i checked for the problem my right front wheel had fallen off. what a scare. this could of ended up being a very tragic accident . *tr | |||
| 09/06/2007 | 72000 | 1 | 12/28/2002 |
| Tl*the contact owns a 2002 jeep liberty. the contact stated that the upper ball joint failed and the wheel fell underneath the vehicle while driving. the vehicle is currently at the repair shop. the speed was unknown. the current and failure mileages were 72,000. | |||
| 08/29/2007 | 39300 | 2 | 08/01/2002 |
| Tl*the contact owns a 2002 jeep liberty. the lower ball joints were replaced due to nhtsa campaign number 06v288000 (suspension:front:control arm:lower ball joint). while performing the replacement, the dealer noticed that the upper ball joints also needed to be replaced, however, they were not under a recall. the dealer repaired the upper ball joints. the current and failure mileages were 39,300. | |||
| 08/20/2007 | 70000 | 1 | 10/12/2005 |
| Saturday august 18th 2007 i received a recall notice from daimler chrysler regarding the lower ball joints on 2002-2006 jeep liberties. the recall said water could get into the front suspention causing the ball joint to corrode and separate which could lead to loss of steering and a possible accident. while driving home from work on monday the 20th (2 days later) my front left wheel fell off without warning, causing loss of control and nearly causing an accident (coincidence?). the dealer said that my upper ball joint had corroded and separated and the recent recall would not cover my repair. daimler chrysler said there's nothing they can do and i would be responsible for repairs. i went online and was shocked to find (in only about 20 minutes- so there must be many more) that hundreds of people has the exact same failure with their 02' -06' liberty. although i would like daimler chrysler to take responsibility for the repair, the more important issue is that there seems to be a serious problem with these cars (specifically the ball joints). the recall should definitely include upper ball joints as well. luckily i was only going about 15-20mph (my car was still completely fish-tailed) if i had been doing anything over 40mph i'm certain i would have rolled it. i'm sure there has to be people out there who had family or friends killed in accidents caused by this exact issue...they probably don't even know how widespread the problem is. *tr | |||
| 08/13/2007 | 40000 | 1 | 04/01/2002 |
| Tl*the contact owns a 2002 jeep liberty. the contact received recall notice number 03v460000 (suspension:front:control arm:lower ball joint). she took the vehicle to the shop for repair and they informed her that the vehicle also has a defective upper ball joint. the contact would be responsible for the repair costs. she feels that the repair and the costs should be included in the recall repair. the current and failure mileages were 40,000. | |||
| 08/02/2007 | 27000 | 1 | |
| Tl*the contact owns a 2002 jeep liberty. he stated that his daughter | |||
| 08/02/2007 | 74000 | 1 | |
| Jeep liberty 2002 model subject to recall for lower ball joint failure, recall #f23. lower ball joints replaced by dealer, found upper ball joints also worn out. this problem is similar to the cause of the lower ball joint failure - seal failure with attendant lubrication failure and corrosion. *tr | |||
| 01/01/1901 | 68933 | 1 | |
| 2002 jeep liberty safety recall f23- lower ball joints customer states that the they had to have the work done and want to be reimbursed for the service**cc the consumer provided a copy of the repair invoice. the dealer stated that upper ball joint was also bad. *tr | |||
| 06/11/2007 | 65000 | 1 | 09/18/2002 |
| After having satisfied not one, but two recalls on the 2002 jeep liberty renegade for lower ball joint issues, the upper ball joint on the driver side failed as i pulled into my driveway at a 45 degree angle. the tire fell into the ball joint, stopping the jeep (moving at 5 mph) in its tracks. i am very thankful this did not occur on the highway at 70 mph not 10 minutes earlier. slight noises were coming from under the vehicle and had just gotten a bit worse a day or two before the failure (although it was driving normally), so i was about to schedule an appointment for it. fortunately, nobody was hurt, the car itself is fine too, well, other than the missing wheel... parts will be replaced tomorrow at my expense - i am attempting to work with the service manager and likely chrysler directly to be reimbursed for the obvious flaw. a 4 1/2 year old vehicle with 65k miles driven normally should not simply fall apart like this - warning to all jeep liberty owners to have all upper and lower ball joints inspected regularly (at least annually) for this dangerous condition. | |||
| 12/25/2006 | 54000 | 2 | 08/28/2003 |
| 1/24/04 - brought jeep liberty in for recall on lower ball joint - ball joints replaced per jeep dealership. 3/25/2006 - while pulling out of parking spot, the left front tire broke off of the axle due to corrosion of the upper ball joint. breaking top of tire from axle. 9/27/2006 - received a new recall notice for the lower ball joint from the dealership. dealership claimed that lower ball joint was on back order and unavailable. dealer told me to call back in 90 days. called other dealership and scheduled recall repair. 10/14/2006 - took day off of work, brought car in to second dealership for recall. i was told that they did not have the ball bearings and was told that they could put me on a waiting list for the ball bearings. 12/25/2006 - wife pulled out of parking space. left front tire popped out, appears that recalled lower ball bearing broke. separating bottom of tire from axle. car is currently at stadium automall dealership, rutherford nj , where car was originally purchased, waiting to be repaired. have had problems at this dealership in the past. have had oil changes, tune ups, etc to later find that the dealership never replaced the lube express oil filter that was dated and installed previously. *jb | |||
| 10/15/2006 | 50000 | 1 | |
| Tl* - the contact stated that she received her recall letter on her jeep liberty 2002 in october 2006. the matter hasn't been rectified as of 12/12/06. the dealership said that they are in back order for the parts. the contact is really concerned about continuing to drive this vehicle. | |||
| 10/28/2006 | 73000 | 2 | 08/10/2002 |
| This problem is concerning a 2002 jeep liberty sport 4x4 3.7lt. during a slow left turn the driver side front spindle and top ball joint failed. i am the original owner of this vehicle. this vehicle has never been off road or driven roughly, it has only seen highways and local municipal roads. i believe that the spindle and top ball joint in question were defective. within weeks of purchasing this vehicle i returned to a service center with the complaint of the thumping noise from the front end when making turns(have reciept). i was told that there was no problem, the dealer could not duplicate the problem. i complied with the first lower ball joint recall and now the second recall. i attempted to bring my concern to the manufacturer although they were unwilling to listen. i am truely concerned with the front end of the jeep liberty. if my wife would have been on the interstate at 55mph the vehicle would have rolled without question. please forward my concern to all applicable parties and address this with the manufacturer. without investigation of these component falures life and property could be at risk. | |||
| 10/03/2006 | 52000 | 1 | 08/01/2005 |
| Dt*: the contact stated while driving 20 mph on a street, the steering wheel became difficult to turn followed by a grinding noise. the vehicle was inspected by an independent repair shop who determined the left front upper ball joint was fractured and needed to be replaced. there was a nhtsa recall # 06v288000 regarding the lower ball joints. the vehicle was not included in the recall due to the vin. the manufacturer was notified. | |||
| 03/25/2006 | 42000 | 1 | 08/28/2003 |
| Dt*: the contact stated while pulling out of a parking spot, the left front tire collapsed. the vehicle was towed to the dealer who determined the left front upper ball joint corroded and needed to be replaced. | |||
| 08/20/2006 | 34000 | 1 | 12/03/2005 |
| There had been some occasional front end squeaking but not enough to take notice. several weeks ago i was informed by my mother that certain jeeps had been recalled. we went to jeep's website put in the vin as the page requested and were unable to find a record. one saturday morning i called a local jeep dealership to ask if i could bring it in and have them check it. the dealership said that it would not do any good because jeep had not released any information about the recall and that i would have to wait until early september and a letter would be sent advising of the recall. sunday, august 20, 2006 i was taking our daughter to work and heard an awful thud and the jeep lurched to a stop. i had to leave it in the middle of the street and use our other vehicle to take our daughter to work. when i arrived home, my partner told me that she contacted her brother and he said it sounded like it was the ball joint. i tried to move it and the ball joint broke and damaged the tire and the grey material over the tire. i contacted jeep's headquarter as well as a local dealership and it was at that time that we were informed that this vehicle had been recalled and repaired in march of 2004 (it was a ball join issue at that time as well). this was not reflected on our carfax report. *jb | |||
| 08/13/2006 | 113846 | 1 | 03/01/2003 |
| Dt*: the contact stated while driving 5 mph, the left front wheel separated from the vehicle without warning. the contact managed to pull over without incident. upon initial inspection, the left front axle was on the ground. the vehicle was towed to a dealership who replaced the lower ball joints which were fractured. a nhtsa recall, #04v596000 was performed on the vehicle concerning, the upper ball joints however, the recall did not remedy the problem. the dealership would not offer a second repair under the recall. the manufacturer was alerted. | |||
| 06/01/2006 | 23000 | 2 | 11/24/2001 |
| I have a 2002 jeep liberty. with only 24,000 miles and little off-road use, both upper(not lower--which have already been the subject of recalls) ball joints have had to be replaced due to excessive wear. i could hear severe clunking noise on turns and bumps. they were diagnosed and replaced by a jeep dealer. *nm | |||
| 07/15/2006 | 96000 | 1 | 03/20/2003 |
| Jeep, liberty purchased in march 2003. on saturday july 15, 2006 vehicle was be drove home on a common route. while negotiating an s-turn at an estimated 40 mph, the upper ball joint failed causing the right front wheel to fold under the front of the vehicle. being a good driver with no accidents, i managed the vehicle under control while also not hitting the brakes thus leaving a 261 ft skid mark ( i do have a picture). i have a very good mechanical background and after further survey have concluded that the upper-ball joint had failed due to rust inside the ball-cup and deterioration of the metal around it( i have a picture). this failure has caused an estimated $1200.00 in damage which includes replacement of all four ball joints the two upper at my request ( never trust a part on the vehicle that has failed once and has a twin brother), plus-a tire and rim, etc. *lower ball joints were on a recall notice but i was never notified by chrysler because of not being in their computer system as a customer. after a web search i found the recall of the ball joints (nice job by chrysler). after exchanging repeated phone calls with the dealership and chrysler, the experts determined that the failure was due to impact. i can honestly say that there is no way this joint failed by impact but i can say it failed due to bad engineering and fatigue which is way too soon considering the vehicles life span. in my opinion, chrysler has failed to come clean with a problem that will soon become very apparent with all it's jeep liberty's!! *nm | |||
| 06/09/2006 | 3 | 03/26/2004 | |
| 4 college freshman could have been killed in a 2002 jeep liberty sport due to ball joint failure. when making a left hand turn at an extremely low rate of speed the left drivers side ball joint snapped causing the tire to buckle inward which caused vehicle to tip and the axle to break. an extended warranty on the vehicle covered the ball joint, axle and rim. what was also damaged because of this malfunction was the moldings that are around the tire and the washer fluid tank, which chrysler will not cover. these damages would not have occured if this vehicles front end did not fail. also this vehicle is maintained properly and timely fashion. it was a parents nightmare coming home from dinner and having 3 frantic messages from a daughter in college in another state 10 hours away from home. i think the least chrysler could have done was to cover these items. *nm | |||
| 03/17/2006 | 59000 | 2 | 03/20/2002 |
| I currently own a 2002 jeep liberty. as i was making a turn in the parking lot my car stopped and i saw my tire bent under my car the ball joints in my jeep liberty went 2 times on me. first the lower ball joints before the recall and then the upper ball joints the control arm and the axle failed on me just yesterday. the upper ball joint failure also caused a large puncture in my rotor and it bent my axle. i fear for the other jeep liberty owners; for instance what if this happened on a major highway causing the driver to lose total control? someone could have lost their life. this upper ball joint issue should be researched and recalled. *jb | |||
| 09/30/2005 | 26000 | 3 | 11/21/2001 |
| I have had to replace the front ball joints 2x with in 40,000 miles, even after a recall which replaced them in their entirety. *jb | |||
| 10/16/2005 | 45000 | 1 | 09/30/2002 |
| Dt: the contact was traveling at 10 mph, when the upper ball joint broke. this caused the axle to break. the location was the front driver's side. the happened on 10-16-05. the vehicle was then towed to the jeep dealership. the dealership was repairing the vehicle. the cost would b e $2,000.00, the warranty on the vehicle expired in may 2005. there were no injuries reported. the vehicle is a 2002 jeep liberty. the manufacturer has not been contacted. *ak | |||
| 08/13/2005 | 31913 | 1 | 07/05/2002 |
| Dt: caller had recall work done on the ball joints o last year. now she took the vehicle to an independent mechanic and she was told the ball joints were bad again. dealer and manufacturer said a certain amount of play was acceptable, and they will not replace the ball joints until there was complete failure.*ak | |||
| 02/14/2005 | 39527 | 2 | 06/11/2002 |
| The front end of my 02 jeep liberty (39,527 miles) vin # 1j4gl58kx2w300583 began to make loud noises from the front end. the dealer diagnosed the noise as upper ball joint failure. the repair cost $655.20 and car rental $89.99. previously, this jeep model was factory recalled for a bottom ball joint defect which was performed at 26,887 miles. i contacted the diamler chrysler customer assistance center who refused to pay for the repairs. i have a hard time believing that the upper ball joints were not defective like the bottom ones. a heavy duty jeep should have suspension components which last the life of the vehicle. *jb | |||
| 06/28/2005 | 70000 | 1 | 08/01/2003 |
| Dt: caller says his ball joints are defective. without warning the front passenger wheel fell off two weeks ago. vehicle had to be towed. dealer fixed it under warranty. manufacturer said they will not replace the vehicle because of the mileage. recall work was done in april 2004. caller dose not have recall information. caller says at his expense he replaced the rear ball joints.*ak | |||
| 06/26/2005 | 2 | 10/31/2001 | |
| Dt: consumer has a 2002 jeep liberty had the ball joint recall repaired. on sunday the ball joints became disconnected from the wheel. they couldn?t steer the vehicle, and the driver's side wheel tilted outward. consumer complained approximately 6 months after the repair s because she heard funny noises. she took the vehicle to be looked at, and was told there was nothing wrong. when she had the vehicle at dealer for the 60,000 mile check up she was told the vehicle was fine. she contacted the dealership and manufacturer and neither of them were willing to help her. the axle came out, and the dealership told her it was $800 worth of damage.*ak | |||
| 05/02/2005 | 107000 | 2 | 06/04/2002 |
| Caller stated she got a recall notice to get the ball joints replaced, which she did. after another 37000 miles the ball joint snapped, resulting in the tire falling off. vehicle was towed to a different repair shop.*ak | |||
| 03/23/2004 | 1 | 12/24/2003 | |
| 1. repeated returns to the dealer to correct a noise in the suspension. . while driving the ball joint separated causing the fron wheel to fall off and vehicle to crash to the ground and skid to a stop.*ak 3. vehicle has not been repaired. damier chrysler and it's dealership will not accept responsibilty for failure and as of current date is sitting at dealership lot awaiting outcome of lawsuit. | |||
| 11/26/2004 | 1 | ||
| Left upper ball joint failed. this was the same side that was showing damage due to o3v460000, lower ball joint failure.*ak | |||
| 04/04/2004 | 2 | 09/18/2001 | |
| I ordered my jeep liberty 7/01 and picked it up 9/01. the morning of 4/4/04 i was driving home and started crashing into trees. the car was spinning, back and forth across the road - hit 3 trees, mailboxes and a telephone pole (hard enough that even though it was the last thing that i hit, it moved enough that it tore the cables out of someone's house). about 50 feet before the 1st tree, was my front passenger tire and about 2 feet of the axle (or whatever holds the rim and tire on the truck). the front of the truck from the right front quarter panel to 1/3 across the front of the truck is up inside the dashboard, the back driver's tire is blown out, the spare tire on the back is smashed, the 2 passenger side doors are smashed and the entire truck is off the frame. i told the tow driver and police about the recall that i'd just gotten that stated that the a ball joint that has separated from the knuckle could result in loss of vehicle directional control and could result in a crash. i had an appointment to get it fixed 4/6/04...the accident was 4/4/04. my injuries: airbags didn't go off but i was wearing my seatbelt. i broke my arm (8 weeks in cast, 6 weeks in a brace and i'm still in physical therapy. standard seatbelt bruise that lasted more than 3 weeks, and the associated pain. my insurance is covering my medical and the replacement of the car (with financing, it paid exactly what i owed). so, even though jeep knew about the need for a recall in october 2003, i wasn't notified until march 2004. it was a clear dry night. i was awake and coherent, not speeding or drinking, and paying attention when i suddenly lost control. in fact, it's damn lucky that i was only going 35-40. jeep claims they're not responsible. all i want is for them to admit that they were at fault. if they'd sent the recall notice in a timely manner, back in 10-11/03, it would have been fixed prior to another winter of snow and sleet and crap getting into that joint to corrode it! *la | |||
| 02/01/2004 | 30000 | 1 | |
| When turning the wheel sharply to the right, and in both reverse and forward, there is a loud popping sound. dealer corrected situation under the recall for the ball joints. however, less than 2 months later it was occuring again with more frequency.*ak | |||
| 05/08/2004 | 1 | ||
| While driving approximately 15 mph, the driver lost power steering. the driver was able to maintain control the vehicle and pulled over. the vehicle was towed to the dealer for inspection. the mechanic informed the driver that both upper and lower ball joints needed to be replaced. please provide further details. *jb | |||
| 04/13/2004 | 32000 | 1 | |
| When driving at any speed consumer heard a knocking noise coming from of front. consumer took the vehicle to the dealership for inspection, and mechanic determined that that the upper ball joints failed. *ak | |||
| 03/26/2004 | 1 | ||
| While driving 5 mph left front tire collapsed. consumer had the vehicle towed to the dealership for inspection, and mechanic determined that the left upper ball joint failed. *ak | |||
| 01/04/2004 | 1 | ||
| Dealership did not have the part to perform upper ball joint recall 03v460000 repairs, and didn't know when they will be receiving the part.*ak | |||
| 1 | |||
| When turning left or right steering wheel gets very stiff. the dealer has been contacted, and there is a recall on the ball joints. *ak | |||
| 11/12/2003 | 1 | 04/24/2002 | |
| Re: nhtsa campaign id #03v460000 (daimler chrysler # c36 i purchased my jeep liberty sport vin # 1j4gl48k22w311930 on 4/24/2002 and buy vertue of the purchased date it was built before 10/4/2002.the recall states loss of control of the veihcle can occur with minimal warning.i fequently travel hiways at highway speeds,according to this recall myself,my family and anyone else riding in my vehicle is at risk.....with that said ....i have contacted daimlerchrysler on two (2) occations, 11/12/2003 ref.#11814774 and 12/8/2003 ref.# 11880586 about this recall. their responce on both call were ; the recall has not been published. your sight dates the recall as 11/04/2003, thats before either of my calls to them. i feel daimlerchrysler is not responding to their obligation to me in a timely manor. your help will be appreciated.*ak | |||
| 07/09/2003 | 1 | 11/15/2001 | |
| The left ball joint on my 2002 jeep liberty failed while i was traveling in canada. repairs were delayed because, according to the dealer, chrysler-daimler engineering canceled the order for replacement parts because there had been a rash of ball joint failures on the jeep liberty (and engineering wanted to determine the underlying cause before continuing to use existing parts). concerned that we may experience additional ball joint failures, i wrote daimler-chrysler to inquire regarding my experiences and the frequency of ball joint failures on the jeep liberty. daimler-chrysler has refused to provide the requested information, claiming that the data is either unavailable or considered proprietary. they suggested i go to my local library! i would like to know if there have been other similar problems with the jeep liberty. *la | |||
| 10/18/2003 | 33000 | 1 | 11/01/2001 |
| While driving at 45 mph right passenger wheel fell off. consumer was able to pull over to the shoulder. the driver suffered neck injuries, and was transported by ambulance to the hospital. the vehicle was towed to the dealer. mechanic noticed that upper ball joint was corroded and needed to be replaced. *ak consumer was upset that chrysler would only waive the cost of the parts since the vehicle was out of warranty. his wife believed that since the incident occurred as a result of a defective upper ball joint, then chrysler should assume full responsibility. the general manager stated they should be glad that's the only problem they had so far. *ph | |||
| 07/18/2003 | 2300 | 2 | |
| Noticed that upper ball joint on front driver control arm is very loose, ready to give out. lower ball joint on front passenger control arm is also has play in it. jeep liberty 4x4 sport, 23,000 miles, lifted 2.5 inches. 245/75r 16 tires. lift and tires should not affect the ball joints.*ak | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 1 | |||
| Consumer alleges that there is a loud noise is coming from under the vehicle during operation (highway speeds). the local dealership examined the vehicle and diagnosed that the strut mount housing broke. cause unknown. *ak please provide any additional information (copy of invoice from dealership, etc.). *mjj | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 08/23/2006 | 82000 | 1 | 10/01/2005 |
| Dt*: the contact stated as the vehicle was turned into the driveway at 2 mph, the front right bearing fractured and punctured the front right tire. the service dealer and manufacturer were not contacted.*ak | |||
| 10/06/2004 | 55200 | 1 | |
| While driving 25 mph front end began to produce a loud knocking noise. dealer stated the front driver side wheel bearing separated from the axle. *ak | |||
| 01/25/2003 | |||
| Consumer state while traveling at any speed vehicle travel to the left dealer has been contacted can't duplicate problem. please provide further information. ts *dt | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 11/03/2003 | 48000 | 1 | 06/15/2002 |
| 2002 jeep liberty : my wife backed liberty out of driveway & as she was turning steering wheel driver side front wheel collapsed causing extensive damage to liberty . liberty has been at dealer waiting to be inspected by chrysler/jeep. *ak | |||
| SUSPENSION - REAR | |||
| 06/16/2011 | |||
| The rear of the my 2002 jeep liberty began bouncing so i took it to my mechanic. he said the jeep body had separated in the back and i needed a new ball joint mounting plate and control arm assembly and that the car was unsafe to drive. the ball joint mounting plate and upper control arm assembly were ordered june 16, 2011. mechanic was told the ball joint mounting plate (part #52128586aa) is on national backorder and ,as of 7/25/11, there are 66 customers waiting for this part. jeep customer service said on 7/28/11 that they are trying to find out if this part is being made because nobody seems to have this part. so the jeep is unsafe due to rear ball joint failure and i have had no car since june 16, 2011 and it is now july 28, 2011. note: there was a national safety recall for 2002 jeep liberty due to front ball joint failure. | |||
| 09/15/2008 | |||
| Tl*the contact owns a 2002 jeep liberty. the contact received a safety recall notice and took his vehicle to the dealer, but they were closed. he called the dealer to schedule an appointment and was informed that they would be unable to service the vehicle for at least a week. there had been no failure to date. the nhtsa campaign id number was unknown. | |||
| 06/16/2007 | 60000 | ||
| Tl*the contact owns a 2002 jeep liberty. the contact's vehicle was repaired according to nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint) in 2007. one year later, while attempting to make left turns, he heard a loud popping noise coming from the rear driver side tire. he has not had the vehicle inspected to determine the cause of the failure. the failure mileage was 60,000 and current mileage was 80,000. | |||
| 06/10/2001 | 5000 | 100 | 03/01/2002 |
| Rear end differential/suspension and or brakes/wheels makes grinding noise when front wheels are turned, puting rear wheels in a situation of different tire rotation at low speeds, sounding like rear brakes are dragging. dealer has already replaced rear brakes and turned down drums. noise still exist. dealer stated in writing that they were awaiting a service bulletin to correct defect.*ak | |||
| 10/16/2002 | 3000 | 7 | 01/18/2002 |
| Upon making a slight lane correction at approx. 60 mph, my daughter's 2002 jeep libety began swerving uncontrollably. she felt no resistance to the steering wheel as she tried to stop the swerving. at no time did she apply the brakes. witnesses said it appeared she had a flat tire. eventually, the vehicle entered the grass median and rolled 2.5 or 3.5 times coming to rest on the roof facing on-coming traffic. the complete rear end(tires and differential) separated and ended up approx. 75 feet from the vehicle. the right front axle or cv joint was broken. neither her passenger or her air bags deployed. the driver's seat belt was broken at the end of the motion of the rolling. both occupants were bruised and cut. we believe the axle failed and caused this potentially fatal accident. this vehicle had approx. 3000 miles on it. at 1800 miles the engine had thrown a rod and the engine was replaced completely. the jeep liberty is structurally unsound and of poor design particularly in the area of the rear suspension. daimler-chysler has lowered the suspension in obvious response to roll over incidents.*jb..*ak | |||
| SUSPENSION - REAR - SPRINGS - COIL SPRINGS | |||
| 05/19/2006 | 1 | ||
| Dt*: the contact stated that the vehicle was driving at a speed of 25 mph up a hill on wet road conditions when the vehicle spun out of control crashing into a retaining wall. the accident resulted in major damage to the vehicle's body. the contact and an eleven-year-old passenger were both wearing seatbelts at the time, had to go to the hospital for the minor injuries. the police report was filed. the vehicle was towed to the dealer who sent to a body shop for body work. after receiving the vehicle back from the body shop, the dealer inspected and determined that both the front lower ball joints and rear coil springs needed to be replaced and were completely damaged. the dealer could not determine the cause of the accident but indentified that there was a recall on these components in 2004. the manufacturer was alerted who sent out an inspector to examined the vehicle. the inspector determined that there was no manufacturer defect that caused the accident. the contact expressed that the accident was related to a defect. | |||
| 08/04/2004 | 1 | ||
| While driving at any speed consumer heard a loud noise coming from the rear and vehicle vibrated. vehicle was taken to the dealer for inspection, and mechanic determined that the rear coil springs needed to be replaced due to worn out parts. *ak the brakes made noise when applied. the blower motor for the heat failed and the a/c was inoperative. *nm | |||