Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 08/01/2012 | 145000 | 1 | |
| Where to begin? my airbag light has been coming on for months while driving. i took it to a chrysler dealership 6 months ago & was charged $100 for them to tell me they didn't know what was wrong. about a month ago, while driving on the highway, my headlights went out, came back on, went out again, and finally i hit my high beams and they stayed on. my engine uses about 2 quarts of oil per week. i have parked on clean surfaces & there is no oil leaking, but it is going somewhere. i can hear a ticking noise coming from the engine area. i called chrysler's toll-free number today after the headlights went out again, and was informed that my jeep is under recall for the air bag module, and maybe that is what is causing the lights to go out. this makes no sense to me that one would have anything to do with the other. i told them that i have seen other complaints about the headlights, but they stated that they've had no complaints. i have also replaced front tires three times in the past year for wear on the outside edge. i've had the jeep aligned, tires rotated as they should be, and they just keep balding on the outer edge. the service tech said that jeeps eat through tires because of the wheel base? this car has all but eaten up most of my income. it is constantly having issues, and i get nowhere with chrysler. *tr | |||
| 05/16/2012 | 135000 | ||
| Tl* the contact owns a 2002 jeep liberty equipped with goodyear eaglers-a tires, size: p235/70r16. the contact stated that while traveling 65 mph, the tread of the rear driver side tire detached and wrapped around the axle, causing the tire and vehicle to wobble. the contact was able to exit the highway and replace the tire with the spare. the dealer was contacted and advised that the contact needed to take the tire to goodyear to have it inspected and repaired. the manufacturer was not notified of the failure. the failure mileage was 135,000. | |||
| 05/16/2012 | 135000 | ||
| Tl- the contact owns a 2002 jeep liberty equipped with goodyear eaglers-a tires, size: p235/70r16. the contact stated that while traveling 65 mph, the tread of the rear driver side tire detached and wrapped around the axle, causing the tire and vehicle to wobble. the contact was able to exit the highway and replace the tire with the spare. the dealer was contacted and advised that the contact needed to take the tire to goodyear to have it inspected and repaired. the manufacturer was not notified of the failure. the failure mileage was 135,000. kmj | |||
| 05/16/2012 | 135000 | ||
| Tl- the contact owns a 2002 jeep liberty. the tire is a goodyear, tire line eaglers-a, tire size p235/70r16. the contact stated while going 65 mph, the tread of the tire came off of the rear driver side the tire and wrapped around the axle and caused the tire to wobble. the contact was able to pull off to the next exit and replaced the tire with the spare. the dealer told her that she needed to take the tire to good year to get it repaired and looked at. the manufacturer was not notified. the failure mileage was 135,000. ap | |||
| 05/02/2010 | 62000 | ||
| On may 2nd ,2010, my wife and son heard an explosion outside in our driveway. when they went out to see what it was , they found the spare tire on the back of our 2002 jeep liberty had blown up. it is a goodyear wrangler tire made in 2002. it has only been used once for a couple hundred miles which brings me to the other reason for my complaint. last fall while driving to a marlins game in miami as i was accelerating on an on ramp getting on to i 95 the left rear tire exploded through the sidewall and ripped apart. this tire was less than a year old as we had bought a complete set of 4. this tire again was a goodyear wrangler. my wife is now afraid to drive the car and i have a 15 year old about to get his license. i reported this tire failure to your website when it happened. other than a notice that it was received i really didn't learn anything else. i would like to know if there is an on going problem with these tires as i fear they seem to explode at will for no good reason. could someone respond. | |||
| 08/30/2008 | 52563 | 1 | |
| My son and a couple of his friends and i were traveling to a marlins game ,about a 2 hr. drive from our house. i had made a visual ck. of tires while fueling car before getting on i-95. all looked fine. about 3-4 miles as i was getting on i-95 the left rear tire blew out. i pulled off to a safe area and changed tire. something seemed odd to me so the next day i inspected the tire to see if i could find any reason for the blow out. tires are not that old and they appeared to have plenty of tread [3/8]. to the untrained eye all seemed normal as i could find nothing on the tread area that would indicate any damage to that part of tire. the outer sidewall was shredded as i had to drive about a 1/4 mile to get off the on ramp to a safe area to change tire , inner sidewall showed little damage. i recall hitting or running over nothing that would have caused any damage to tire. my concern is that i have these tires on the other wheels as well as spare tire .this is my wife's car and i want to be sure she and my son will be safe. i've had tires go flat before but after making a point of checking them prior to our trip and the odd way they went flat i became suspicious that maybe something is wrong here. i'll have to take them back to dealer for replacement i'll see if they'll allow me to keep tire if you would like to inspect it . thank you jim dirks *tr .. | |||
| 01/08/2008 | 6200 | 1 | |
| Tire rapidly deflated while travelling east on interstate 84 near danbury ct. speed: appx 65 mph ambient temperature: high 20s to low 30s road surface: smooth, dry only outside sidewall shows damage. fairly sure tire did not hit anything. all 4 tires recently replaced (november 2007) on vehicle by sams club - kingston, ny. goodyear wrangler at/d2 size p23570r16 retailer would not replace tire. was told by manager only firestone/bridgestone tires have manufacturing defects purchased new tire from retailer $127 total. i have damaged tire *cn | |||
| 05/01/2007 | 60000 | 10 | 09/01/2006 |
| Tl*the contact owns a 2002 jeep liberty. while driving 55-60 mph, the vehicle pulled to the right and the steering wheel vibrated. the contact also heard a humming noise coming from the front tires. the dealer has not inspected the vehicle. the contact felt that the humming noise was due to excessive wear caused by the lower ball joints. the contact received recall notice number 03v460000 (suspension:front:control arm:lower ball joint) on august 2, 2007. he feels that the tires should be replaced as part of the recall. as of august 3, 2007, the ball joints have not been replaced. the current mileage was 62,000 and failure mileage was 60,000. the consumer stated the lower ball joint has been repaired and the cupped tires were then rotated to the rear of the vehicle and the consumer stated there is still a loose feeling in the rear of the vehicle. updated 08/22/07 *tr | |||
| 05/18/2006 | 3 | 08/05/2001 | |
| While driving 30 mph, something in the front end differential broke. i have had numerous problems with this vehicle. i'm on my 3rd set of tires. the brakes have been replaced 3 times. it's in the shop more than it is out. *jb | |||
| 10/12/2004 | 6000 | 1 | |
| Goodyear tire/ p215/ 75r16 dot#m6y4eyer1702. owner feels that driving in the rain is too scary. the vehicle started to hydroplane when driving 10 mph or greater. *jb (recurrent problem) the tires were not wide or deep enough according to the technician. there was a complete loss of traction when starting from a complete stop on any amount of water and cannot safely turn on water. *sc | |||
| 01/30/2003 | 2 | ||
| 2002 jeep liberty nar 06/26/2003. *mr the consumers jeep went straight instead of right when she applied the brake to make a right turn. the vehicle stopped when it hit a median . the vehicle was towed to the dealership and two wheels and a tire were replaced. the consumer paid approx $784.77 for repairs and again the vehicle lost control swaying from left to right. the consumer took the vehicle back to the dealership so it could be inspected, however no problems were identified. the consumer is afraid that a more severe accident may occur if the dealership can't identify the problem with the vehicle. please investigate and give prompt response to consumer. *cb the consumer was told that the problem was possibly with the tires. *jb | |||
| 03/30/2004 | 23393 | 1 | 04/24/2002 |
| After the dealership replaced the driver side lower ball joints for recall 03v460000 the vehicle's alignment was off, and the front end shook and pulled to the right when speed reached and exceeded 50 mph. also, front tires needs to be replaced because they were cropping. *ak prior to repair, vehicle was operating fine. dealer refused realignment of the vehicle, per request of the consumer, because it was not covered under the scope of the recall. also, all four tries were replaced at 8,000 miles on vehicle. *la | |||
| 05/07/2004 | 5 | 09/01/2002 | |
| Dealer replaced the front tires twice, and vehicle vibrated while driving at any speed. also, headlights/ horn/windshield wipers, and the speedometer failed while driving the vehicle. *ak *nm | |||
| 10/07/2003 | 2 | 09/11/2001 | |
| I have a 2002 jeep liberty and on oct. 7, 2003, i had an incident in which my steering wheel and tires locked up during a left turn causing me to turn in a full 360 facing the car that was behind me. this was on a tuesday. on friday, oct. 10, 2003, i was making a right turn into a gas station and my car skidded causing me to lose brief control of my car again. i was able to straighten up the car and avoid another 360 and possible collision with gas pupms. luckily, no one was hurt and there was not any property damage in either situation. at this point, i contacted the dealership (galeana) who told me it was my tires. i went to goodyear and they said my tires were fine and i should go to the dealership. i called the delearship back and they told me to bring it in and they would check it over but they had not heard of this problem before. they were unable to find anything wrong with my car and i really did't feel like i received good customer service. my reason for submitting this now is because i have seen articles and my mother heard it on the news that there has been a recent recall on 2002 jeep liberties that might explain what happened. i contacted the dealership tonight and asked them about a recall and they denied that there is one. i am also unable to find it on your sight although the article i read stated it as being released by you. i have been lucky that it has not happened again but i do not feel as safe in my car as i did before the incidents. please contact me and let me know if there is a recall and if not, please document my complaint. the next person may not be as lucky. thank you, emily lewis. *ak | |||
| 02/11/2003 | 6700 | 09/01/2002 | |
| Right rear tire blew out. sidewall destroyed. no puncture marks/road hazards found. 6700mi on tire. inflated to manf. recommended air pressure (was just serviced that morning- tires did not need air.) traveling at 35-40mph. goodyear would not honor warranty on tire. | |||
| 02/06/2003 | 7500 | 1 | |
| While traveling on the freeway had a drivers rear tire blow-out on the interior sidewall. all tires were inflated to manufacturers recommended air pressure. the tire had 7,500 miles on it! goodyear would not honor the warranty on the tire. no foreign object was found, the side wall rubber is protruding. the tire was a goodyear wrangler sr-a p235/70r16 | |||
| 1 | |||
| Right rear tire blowout. *ak | |||
| 08/10/2002 | 18000 | 08/24/2001 | |
| Brake failure 18k miles , front end jumping ,shaking when going 50mph and over, car slides, fish tales excessively in wet weather, had 1 spin out no one hurt, tires bald 19k miles. | |||
| Handling eratic at speeds over 45 mph, vehicle wanders across the road, fish tails. loose control when changing lanes. stock tires are very thin. handling would probably improve with wider tires. at my office we drive a fleet of the jeeps, numerous similar complaints. dt | |||
| 10/28/2002 | 1 | 09/01/2002 | |
| While traveling on a county highway, traveling at approximatey 45 mph, the left rear tire experienced a sidewall blowout. the dealer replaced the tire. all tires were inflated to manufacturer's recommended air pressure. dt | |||
| 07/15/2002 | |||
| Front tires are wearing uneven and excessively. dealer notified. feel free to provide any further information. *ak | |||
| TIRES - SIDEWALL | |||
| 07/22/2003 | 12000 | 2 | 10/01/2002 |
| We have a 2002 jeep liberty renegade with p235/70r16 goodyear wrangler sra tires. the vehicle has 12,000 miles on it as well as the tires. air pressure in the tires were kept at manufacturers recommendations. the vehicle did not hit anything in the road. the passenger front and rear tires burst leaving approximately 2 inch tears in the sidewall. the vehicle was travelling about 30 miles per hour. *ak | |||
| TIRES - TREAD/BELT | |||
| 08/26/2004 | 1 | ||
| While the vehicle was parked consumer noticed stress marks and thinner treads located on the inner and outer sides of the tires. consumer took vehicle to dealer for inspection. *ak | |||
| 07/14/2001 | 0 | ||
| Consumer was traveling 30mph on highway and heard a noise coming from rear of vehicle. she was able to pull over to the shoulders, and there was a burning smell. she noticed that right rear tire had exploded from inside of tire. goodyear, wrangler sra#a, 16inch, dot 4b08dywr1501. there were no injuries at this time.*ak | |||
| TIRES - VALVE | |||
| 09/01/2006 | 3 | 06/09/2006 | |
| 2002 liberty tires failed due to a faulty valve. *ts the tires were constantly going flat and the consumer always had to add air. *jb | |||