Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 2401201 | 09/14/2001 | 625576 | Customers may complain that the hvac drain water leaks under passenger side carpet. *tt | 11/29/2001 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 2301601 | 06/29/2001 | 621933 | The customer may complain of closure difficulties with the rear flip-up glass. this bulletin involves procedures for the adjustment and repair of the flip-up glass latch. *tt | 10/05/2001 | |
| 2301101 | 06/15/2001 | 621926 | This bulletin involves a discussion on how to move the flip-up glass latch mechanism to the open (unlatched) position when the battery is low or the iod fuse is not in its circuit. *tt | 10/05/2001 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 01008A | 07/23/2001 | 01008 | 620952 | This rapid response transmittal states that a possible condition with the power window regulator may be present on a limited number of vehicles. the power window regulator, when operated, may produce sound(s) that may be considered potent | 09/04/2001 |
| 01006 | 05/21/2001 | 620073 | A possible condition may exist if the swing gate is opened when either the iod fuse is not in place or when the vehicle battery is low. if either condition exists, the filpper glass latch mechanism will remain in the closed (latched) pos | 07/11/2001 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 10/01/2009 | 30000 | ||
| Tl* the contact owns a 2002 jeep liberty. while parked, the rear driver side window fell into the door panel. the vehicle was taken to an independent mechanic where the mechanic stated that the power window assembly would have to be replaced. after the repair, the same failure occurred on the passenger side window. in addition, the contact stated that when the rear lift gate was unlocked electronically, it would then automatically lock independently. the vehicle was not repaired. the approximate failure mileage was 30,000. | |||
| 10/01/2009 | 30000 | ||
| Tl- the contact owns a 2002 jeep liberty. while parked, the rear driver side window fell into the door panel. the vehicle was taken to an independent mechanic where the mechanic stated that the power window assembly would have to be replaced. after the repair, the same failure occurred on the passenger side window. in addition, the contact stated that when the rear lift gate was unlocked electronically, it would then automatically lock independently. the vehicle was not repaired. the approximate failure mileage was 30,000. kmj | |||
| 10/01/2009 | 30000 | ||
| Tl- the contact owns a 2002 jeep liberty. while parked the contact stated the rear driver side window dropped into the door. the vehicle was taken to an independent mechanic. the mechanic stated power window assemply would have to be replaced. after the repair the passenger side window dropped into the door. also, when the rear lift gate would be unlocked electronically it would automatically lock on its own. the vehicle was not repaired. the approximate failure mileage was 30,000. ds | |||
| 07/29/2008 | 61844 | ||
| Tl* the contact owns a 2002 jeep liberty. while the vehicle was parked the contact stated the rear drivers side window dropped inside the door panel. the vehicle was taken to the dealer for diagnostic testing. the technician stated the window regulator cable fractured. the technician stated the window regulator assembly and the power window motor had to be replaced. the vehicle was repaired. after the vehicle was repaired the failure occurred a second time to the rear drivers side window and the rear passenger side window. the vehicle was repaired. the approximate failure mileage was 61,844. | |||
| 07/29/2008 | 61844 | ||
| Tl- the contact owns a 2002 jeep liberty. while the vehicle was parked the contact stated the rear drivers side window dropped inside the door panel. the vehicle was taken to the dealer for diagnostic testing. the technician stated the window regulator cable fractured. the technician stated the window regulator assembly and the power window motor had to be replaced. the vehicle was repaired. after the vehicle was repaired the failure occurred a second time to the rear drivers side window and the rear passenger side window. the vehicle was repaired. the approximate failure mileage was 61,844. rvk | |||
| 05/21/2010 | 81014 | ||
| Right rear window regulator failed and window fell into the door. after part was replaced by dealer, same window regulator failed 16 months later. this window is next to my 4 year old's car seat and is never opened. for me, this is a safety issue. thousands of identical complaints can be found on various sites. jeep is aware of the issue and refuses to fix it. | |||
| 06/15/2006 | 77000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated the rear passenger side window regulator became inoperable and was replaced three different times by an authorized dealer. in addition, the rear driver side window regulator was replaced. the failure occurrences were when the vehicle was in motion or stationary. the manufacturer was notified of the repeated failures. the failure mileage was 77,000. js | |||
| 10/16/2006 | 27000 | ||
| Tl* the contact owns a 2002 jeep liberty. the contact stated that the rear window regulators failed several times. the rear passenger side window was replaced three times and the rear driver side was replaced twice. the dealer stated that the failure was a known issue, but the part had not been modified to prevent the failure. the failure mileage was 27,000 and the current mileage 79,000. | |||
| 10/16/2006 | 27000 | ||
| Tl- the contact owns a 2002 jeep liberty. the contact stated the window regulator has failed several times on the rear windows of the vehicle. the rear right window has been replaced three times and the rear left has been repaired twice. the dealer has stated the failure is a known issue, but the part has not been modified to prevent the failure. the failure mileage was 27,000 and the current mileage 79,000.rl | |||
| 05/21/2004 | 30000 | ||
| Tl-the contact owns a 2002 jeep liberty. the contact stated that the window regulator broke on all four windows at different times. the window regulator had been replaced twelve times. when the first three failures occurred the vehicle was repaired at the dealer. the failures continued after the repairs were performed; and the vehicle was repaired by an independent mechanic for the additional failures. the vehicle had not been repaired for the most recent malfunction; however, the dealer was notified. the failure mileage was approximately 30,000. the vin was unavailable. js | |||
| 04/28/2008 | 111000 | ||
| Tl- the contact owns a 2002 jeep liberty. the contact stated that she has had to have the rear window regulators, passenger and driver side, replaced two times. when the regulators fail the windows fall completely down inside the door housing and there is no way to get them back up. the vehicle has been repaired. the current and failure mileages were 111,000. rd | |||
| 09/08/2010 | 75806 | ||
| I am experiencing a rattling sound when driving uphill or downhill through driveway, traveling 5-20 miles an hour. i took my jeep 2002 liberty 2wd to get serviced and received recommended repairs: prosteer control arm with ball joint upper center, remove and install propeller shaft to replace universal joints on both ends, rear wheel bearings, tail pipe is welded to muffler, muffler does not meet design specifications and should be replaced due to exhaust leak as well, remove rack and pinion, complete rack as does not meet design specifications and is leaking. i was driving about 25 mph and my rear right side tire was smoking profusely. i pulled over and noticed the gray smoke from my tire. i took the car to check the rear breaks. they were fine but was told that i had a leak from the exhaust pipe which dripped on to that area. the car has 75,806 miles. i was told that i could loose control of vehicle and entire area can collapse during traffic due to these issues. aside from these issues, i am experiencing a whistling sound, problems with rear drivers side passenger power window regulator which produces grind-like sound. the window came off and i was told that i needed a new regulator for the window. i'm also experiencing a red stain in engine oil drippage on ground. finally, strange odor from car -odor continues to be present whether i wash the carpets and seats (smells like mold/mildew or skunk). | |||
| 08/23/2006 | 50000 | ||
| Tl-the contact owns a 2002 jeep liberty. while driving at approximately 10 mph over a pothole the drivers side rear window fell down into the door panel. the drivers side rear door could then not be opened from the interior or exterior of the vehicle. the vehicle was taken to an authorized dealer where the window regulator motor was replaced. the failure has since recurred numerous times to all of the windows except for the front drivers side. the vehicle has been taken to authorized dealers as well as independent repair shops where the window regulator motor would be replaced. the doors of the failed motors could not be opened until the motors were replaced. the failure mileage was 50,000 and the current mileage was 85,800. sm. | |||
| 06/25/2010 | 97000 | ||
| Tl- the contact owns a 2002 jeep liberty . contacted stated that he noticed that the rear side driver side window was down and then tried to press on the button to put it up. the window regulator has failed and needs to be replaced.the dealer was contacted and they stated that they are looking into the problem. there have been no diagnosis and no repairs. the failure and current mileage was 97000.cv | |||
| 10/19/2009 | 1 | ||
| I have had three rear power window regulators break on my 2002 jeep liberty. one replacement only lasted eight months with very little use. the failure has caused the door to jam so it cannot be opened. this creates a very hazardous condition that in case of an accident a rear passenger cannot get out of the vehicle through that door. i have read other complaints on the internet about this problem. it seems that this defect is quite common with jeep liberty's. *tr | |||
| 07/07/2009 | 65000 | 1 | |
| Rear passenger window fell down on it's own at highway speed. caused extreme distress in my 6 year old daughter. have found several thousand complaints about this problem. window regulator failed for no reason. window was not being put up or down. just fell into door. *tr | |||
| 11/27/2008 | 1 | ||
| We have a jeep 2002 liberty. in the past 2 years our rear windows have malfunctioned. the first happened over 2 years ago on just the rear passenger side. just this year we had both rear (driver and passenger) windows fall. to get them fixed cost $350 a piece. this is the second time for the passenger side. i went to precision auto tune to fix it and when they called jeep for the part the person over there already knew it was a jeep liberty before my mechanic explained what model it was. my mechanic said there was no recall for this. my problem is that we rarely use those back windows and for them to malfunction like this is really concerning, especially for the one we already repaired. i hope there is something you all can find because this is really expensive. *tr | |||
| 08/25/2009 | 70000 | 1 | |
| I have a 2002 jeep liberty and i am having continuous issues with the windows. they will stop working or fall down. at $400 a pop to get them fixed and reading numerous other complaints chrysler needs to have these on a recall list. *tr | |||
| 03/03/2007 | 87881 | 1 | |
| Without warning the body control module shorts out draining the battery and damaging the multi-control switch on the steering column. causing the headlights, interiorlights, running lights, windshield wipers, factory electric door locks, and dashboard lights to fail. this can cause a fire resulting in a total vehicle loss or loss of lighting at night while driving causing the driver to loose sight of the road. in rain conditions loss of wipers during driving would cause loss of visibility creating a dangerous driver on the road. *tr | |||
| 01/16/2008 | 59000 | 1 | |
| Window breaks off track and will not stay in the rolled up position. this is due to a poor design of a plastic clip that attaches the window to the regulator. unfortunately i cant just buy the plastic clip you have to buy the regulator motor,track as one part. plus jeep will not fix the problem with the plastic clip, so all i can buy is the same flawed part. i live in north i think that it is pretty unsafe to have your windows falling down possibly in the middle of a blizzard. i wander how many accident have been caused buy people trying to hold up their window while driving?or what if the window falls down with a child in the back seat? *tr | |||
| 12/01/2008 | 1 | ||
| The complaint that i'm contacting you about, is about vehicles that have non-adjustable headlights. i own a 2002 jeep liberty with non-adjustable headlights. after i purchased my jeep back in july, i took it to my mechanic to get the headlights adjusted being that on a clear night, visibility is extremely poor. i can actually drive with the headlights on high beam without impairing oncoming drivers vision. my mechanic informed me that the headlights on the jeep are non-adjustable. tonight i drove in light snow flurries and it was like i was driving in a severe snow storm. i'm a truck driver with 30 years experience and also recently had to drive a 2006 freightliner with non-adjustable headlights. the headlights on this truck actually formed an ( x ) 20 feet in front of the truck. meaning that the right headlight shown to the left side of the road and the left headlight shown to the right side of the road. just driving in rain, my visibility was very poor. the rule of thumb is to not to overdrive your headlights. with the truck, i should have been driving no faster than 30 mph at nighttime and my jeep isn't much better. please investigate this. the several mechanic's that i've spoke to, have informed me that a lot of manufacturer's are going to these kind of headlights. i'm planning on purchasing driving lights for my jeep, which i shouldn't have to do. thanks *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 06/01/2011 | 2 | ||
| 2002 jeep liberty. consumer writes to express discontent regarding several replacements for vehicle including left rear window regulator. *tgw | |||
| 06/16/2006 | 80650 | 1 | 02/01/2005 |
| Dt*: the contact stated overtime the rubber seal on the rear glass came loose. upon inspection the dealership determined the glue between the rubber seal and glass detached. the entire rear window needed replaced. | |||
| 08/14/2002 | 1 | 08/13/2002 | |
| Rear window does not have handle to safely close it. *ak consumer states especially if the rear window is wet/damp, a person can easily injure their hand/fingers if closed betweem the window and gate. *scc | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 04/02/2010 | 135000 | ||
| Tl* the contact owns a 2002 jeep liberty. the contact stated that the door locks failed to disengage and he was unable to exit the vehicle. the vehicle was taken to the dealer for inspection where the contact was informed that the window motor had failed and caused the lock to fail. the contact also stated that the failure recurred. the vehicle was not repaired. the manufacturer was notified but provided no assistance. the failure mileage was 135,000. | |||
| 08/03/2012 | 107000 | 1 | |
| I was driving home and noticed my window for no reason fell down. the jeep was bought new by us in 2002. the back seats or windows have been rarely used. we use air and heat, so with the exception of the driver's window, we have hardly rolled down the other windows. i did research about the falling down on the jeep windows. i learned chrysler knew since 2002 about the defective windows. they finally recalled back some of the 2006 and 2007 jeeps. i called them and they do not seem concerned about the danger this could cause. i feel because of the little use of the window is why we have not had the problems several have had. they then proceed to charge you $500. to repair the window with the same kind of part that will break again. this has happened to several people. i asked chrysler about this part, they confess just recently they have changed the part to work. i see the danger this could be if hauling a young child. even though a child is to be in a child seat, they sometimes can get out. if driving down the road and the window just drops, a child could fall out. in a wreck this could endanger anyone. all the windows in the jeep have a problem of breaking for no reason, but mostly the back windows. chrysler is aware of this and should have recalled all these windows. they are bleeding the jeep owners by having to continue to repair the defective windows and are endangering people's life. they should be made accountable for the defective parts that they knew they had and continued to use. *tr | |||
| 08/23/2002 | 28000 | 5 | |
| I have had to replace the power window regulators on the back windows of my jeep liberty 2002 on 5 different occasions. i have barely used these windows and this has been a hemorrhage of money. the first time this happened, they informed me at the dealership that i was over the date of warranty, and that my mileage also exceeded the limit. i had to replace the two back ones, then i had to go back and replace a third one, less than a year after that. the fourth and fifth time it happened, i went to an independent shop as going to the dealership was too expensive, now the window does not work again. the windows just fall, and water and debris come into the car. among jeep liberty owners, this is a very common problem, and one that there should have been a recall on. i want to place a complaint because this car came defective and nothing has been done so far to assist people who purchased it. customers need protection on this matter. *tr | |||
| 08/01/2006 | 88000 | 1 | |
| There have been five instances of failure of the regulators for the rear door power windows. in this latest incident, the cable for the windows snapped and came through the door lock area in the jam on the rear driver side. *tr | |||
| 06/01/2011 | 2 | ||
| 2002 jeep liberty. consumer writes to express discontent regarding several replacements for vehicle including left rear window regulator. *tgw | |||
| 02/20/2009 | 3 | ||
| 2002 jeep liberty. consumer states left rear window was stuck open *tgw the consumer stated the window regulator was replaced three times. the window would fall down and get stuck. *jb | |||
| 07/31/2009 | 35000 | 1 | |
| I own a 2002 jeep liberty and have had to replace the window regulator 4 or 5 times. driving down the road the window just falls. this is very dangerous because it is shocking and can cause a wreck. the window falls all the way down into the door and there is nothing that you can do about it. you must repair immediately because your vehicle is not secure- theft, rain etc. if the windows are down the thump thump of the rear tires is excrutiating to your ears. each repair cost $350. to $500. chrysler and the dealerships are fully aware of this problem and refuse to do anything. they admit that this is a bad design (a plastic clip holds your window up) the part is only warranted for 12 months. on the consumer affairs website alone there were 93 complaints of this happening. most owners are just like me and have had to replace the regulator multiple times. chrysler should be made to recall any vehicle that has this regulator. no other parts are available except for mopar and the part has cost me $137. to $170. just for the part- no labor. this has happened to me while under warranty and out of warranty. now both rear windows broke within two days. i repair and next year the same thing will happen. i and any other jeep owner is keeping chrysler and mopar in business by these repairs. *tr | |||
| 08/04/2009 | 83000 | 1 | |
| March 2008 my rear passenger window regulator failed. today, august 2009, now the driver side window had just dropped. i see tons of jeep liberty owners have had the exact same problem i called chrysler to complain, and they told me that there is no recall and i am just going to have to pay to repair it. check online at how many people have the exact same problem! *tr | |||
| 07/15/2009 | 46000 | 1 | |
| While i was driving on the freeway, the right rear window on my 02 jeep liberty fell down. this, in turn, caused the rear door to | |||
| 06/14/2007 | 58000 | 1 | |
| We drive a jeep liberty 2002 which we purchased at carmax in arlington,tx in 2006. despite having numerous problems with electric windows for which they had to replace under the extended warranty, we began to notice a loud popping sound coming from the front end when we make a hard left or right turn. we took the car to a service mechanic, diagnosed cv axles,ball-joint problems. attempt made to correct it in several occasions, but the problem re-occurred and getting more worrisome by the amount if time it happened in a day and 7 days/week. we also take noticed that we're not the only one (jeep owners) with this problem, we are tired to take the jeep to repair mechanics and truly, we feel unsafe to drive it on the freeway. what is the solution? will chrysler fix the problem? thanks *tr | |||
| 08/08/2008 | 1 | ||
| My rear windows have broken (regulator) now 4 times. i hardly ever use these windows and then one day one will just fall down and it never fails that within a day or week the other will follow. the last time i had one of the windows fixed it was only 4 months ago. if the dealer wasn't granting me some form of goodwill warranty it would be costing about $600 every time the both get fixed. the part is obviously not working and needs to be recalled!!!!!!!! *tr | |||
| 06/04/2003 | 1 | ||
| The power windows squeaked when the consumer rolled them up or down. *ak also the air condition was not working properly. *jb | |||
| 06/04/2003 | 1 | 08/21/2002 | |
| The vehicle experienced problems with the passenger window, there were noises coming from the dash and door area. also the starter failed, and the vehicle was getting poor gas mileage. *ak *jb | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 03/03/2007 | 87881 | 1 | |
| Without warning the body control module shorts out draining the battery and damaging the multi-control switch on the steering column. causing the headlights, interiorlights, running lights, windshield wipers, factory electric door locks, and dashboard lights to fail. this can cause a fire resulting in a total vehicle loss or loss of lighting at night while driving causing the driver to loose sight of the road. in rain conditions loss of wipers during driving would cause loss of visibility creating a dangerous driver on the road. *tr | |||
| 10/01/2001 | |||
| When you activate the rear window washer, the front windshield gets sprayed too! you must wipe the windshield immediately so you can see!!!. also, the same problem happens when you use the windshield washer; the rear window sprayer is activated. this situation is only an inconvenience and waste of washer fluid. dealer has ordered a new washer fluid pump, under warranty.*ask | |||
| VISIBILITY - WINDSHIELD | |||
| 08/10/2001 | 1 | 06/16/2001 | |
| Within a year and a half, i had three windshield replacements. insurance agent said with that many replacements, could be defect. every time jeep hit bump, would squeak. took two dealerships 5 attempts to fix. paint was peeling on grill, had repainted. jeep constantly pulls to the right. have had alignment and tire rotations, still not fixed. latest, all four aluminum wheels are corroding due to them being manufactured with aluminum and steel. according to the dealership, the rims have been redesigned, but because my mileage is over 36, 000 miles, they are charging to replace them even though a dealer at the same dealership was having the exact same problem and had his replaced at no cost. field district manager refuses to speak to me, who made the decision for me to pay. can someone please guide me in the right direction. i need help. cgray78@aol.com. *jb | |||
| 04/24/2003 | 0 | 06/24/2002 | |
| Last week i had 5 rock chips repaired in my windshield. yesterday i heard a loud ping and saw another chip (from no obvious source). this morning, i found a large crack about 16 inches long from yet another chip i hadn't even noticed. i believe the windshield glass is extremely brittle and/or angled in such a way as to catch any rocks that may hit it and break and/or chip with minimum force. *nlm | |||
| 08/01/2002 | 1 | 07/01/2002 | |
| Rear driver side door when speed is greater than 55 mph a air leak wind noise occures and grows louder with speed. noise is at bottom seal of the glass. two times to the dealer pending a third visit without resolution. dt | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 01/01/1901 | 2 | ||
| Ltr in regards to the recall services on her 2002 jeep liberty; she is seeking reimbursement and recommendations on how to resolve repairs done to her vehicle. *kb the consumer stated the vehicle has a bad vibration when coming to a stop. the consumer was told the tires needed to be balanced and rotated, however the consumer continued to feel the vibration after the work was done. the consumer was informed the brakes and rotors had rusted. the wiper blades were replaced. the drivers side speaker was making a rattling noise. *jb | |||
| 05/07/2004 | 30000 | 2 | 03/01/2003 |
| Complaint regarding recall on lower ball joints. *mr the right front wheel of the vehicle had come off of the axle when the vehicle was backed out of a parking spot. also, the container busted when the ball joints broke which could be in reference to the warning signal that the windshield wiper fluid was low. recall #03v460000. *sc *jb phone interview update (oct 5, 05): the complainant's husband said that they did not recevie a recall notice. | |||
| 05/07/2004 | 5 | 09/01/2002 | |
| Dealer replaced the front tires twice, and vehicle vibrated while driving at any speed. also, headlights/ horn/windshield wipers, and the speedometer failed while driving the vehicle. *ak *nm | |||