Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900805 | 11/02/2005 | 1900805A | 10017651 | Revised power steering system bleeding procedures. *sc | 11/14/2005 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/04/2012 | 90627 | 1 | |
| Left driver side, upper ball joint separated from control arm. wheel collapsed outward. fortunately, it happened after leaving the interstate driving 70 miles per hour. entering service station wheel collapsed. happened to talk to an individual who was aware of the problem. individual said that this is a current and on going problem with today's vehicles. the front components are being designed so they cannot be maintained properly. lack of grease fittings, pressed in joint design on ball joints to control arm , instead of re enforced with bolts or other safe measures. individual stated that it is occurring on most all makes and models. instead of just replacing the defected ball joint, the control arm, with no other defect, but this, has to be replaced, costing even more money. has been reported, that deaths have occurred. the mental impact and feeling insecure after a fix is ongoing. i see more deaths and accidents occurring because of this problem. thank you. *tr | |||
| 10/04/2012 | 90627 | ||
| Left driver side, upper ball joint seperated from control arm. wheel collapsed outward. fortunetly, it happened after leaving the interstate driving 70 miles per hour. entering service station wheel collapsed. happened to talk to an idividual who was aware of the problem. idividual said that this is a current and on going problem with todays vehicles. the front components are being designed so they cannot be maintained properly. lack of grease fittings, pressed in joint design on ball joints to control arm , instead of re enforced with bolts or other safe measures. idividual stated that it is occuring on most all makes and models. instead of just replacing the defected ball joint, the control arm, with no other defect, but this, has to be replaced, costing even more money. has been reported, that deaths have occured. the mental impact and feeling insecure after a fix is ongoing. i see more deaths and accidents occuring because of this problem. thank you. | |||
| 06/09/2011 | 53000 | ||
| Tl- the contact owns a 2003 jeep liberty. while parked the contact attempted to start the vehicle but the key would not turn in the ignition. the vehicle was towed to an independent mechanic. the mechanic stated the steering column, ignition switch and lock cylinder needed to be replaced. the vehicle was repaired. the approximate failure mileage was 53,000. ds | |||
| 05/08/2011 | 206603 | ||
| My stepdaughter was driving her 2003 jeep liberty in her grandmother's driveway when she heard a loud thunk causing the vehicle to come to a stop due to the driver's side front tire separating from the vehicle. we changed the front driver side ball joint and control arm due to failure and tire separation from the vehicle. it was well that my step daughter was not travelling on the highway at a faster rate of speed because that surely would have ended with a more serious result. i see that there have been three recalls related to the control arm and ball joints. this particular vehicle was purchased from a private individual that actually had taken the vehicle in for the recall in 2006, but it seems that the problem has not been resolved. i'm very much concerned for my step daughter's safety while operating a motor vehicle and i hope that something can be done soon to correct this problem. | |||
| 02/10/2011 | 80400 | ||
| Tl- the contact owns a 2003 jeep liberty. the contact put the key into the ignition and the key would not turn. the contact had the vehicle towed to their mechanic who stated a piece of the steering column broke and is preventing the vehicle from turning. the mechanic said unless you stick something long into the ignition like a screw driver, the ignition could not be turned over. the mechanic contacted the manufacturer and was told that the part was so far on back order they are no longer making the piece and they would have to replace the entire steering column. the manufacturer stated they are aware of the failure and that it would take any where from two weeks to a year to receive the part. the failure mileage and current mileages were 80,400.rl | |||
| 02/19/2010 | 93000 | 1 | |
| For the past month or so, my steering wheel ignition locking mechanism has been nerve racking. i put the key in, but it doesn't even turn...almost like i am using the wrong key. if i jiggle a bit it will work...but last night nothing was working. now - my steering column is locked, so i can't even attempt to spin the steering wheel while i try the key. it has been towed, which now will cost me an arm and a leg i am sure to fix. i have researched online and was surprised to see how many people are complaining about the same thing. we are all having the exact same problems. i have read things like broken shift interlock cable, broken ignition rod, etc... i am puzzled why this hasn't been brought to the surface and there is no recall. this is dangerous especially for those that have young children, like myself, incase i am stranded in the middle of nowhere. who knows what lowlife would cross my path all because jeep was aware of this problem and hasn't so much as even recognized the issue. i will never buy a jeep again. *tr | |||
| 08/18/2009 | 106000 | 1 | |
| My 2003 jeep liberty will not start. i replaced the key lock component 4 months ago. now, my dealer is telling me that i need an entire steering column at the cost of $1000. i am not alone go to www.topix.com/forum/autos/jeep-liberty/t4edn8hgld2h8123l/p3 for a wealth of similar complaints. how can this not be a recall? the problem seems to exist to the newest of jeep libertys. the part is in on a 1-2 month back order. i am very stressed out over this. my vin # is incorrect because it is at the dealer and i don't have access to it. *tr | |||
| 08/26/2009 | 80000 | 1 | |
| This is a problem with my 2003 jeep liberty. difficulty turning key in ignition. steering wheel must be forced to turn to the right. dealer says that the steering column must be replaced due to bearing seizure. cost = $630. this is a dangerous situation and should cause a recall. checking various forums, numerous people have had difficulty with ignition and steering column problems. *tr | |||
| 06/12/2009 | 42078 | 1 | |
| On friday june 12th, 2009, my wife was driving our 2003 jeep liberty home. after stopping for a stop sign, she turned to the left and immediately the upper front ball joint gave way.(it was completely rusted on the inside) the jeep has 42087 miles on it. fortunately my wife was going very slow, otherwise there is no telling how severe an accident could have occurred. chrysler/jeep said that there has been no recalls on this particular model, yet i found a april 15, 2009 posting on the internet saying that there have been recalls for the upper control arm ball joints (recall n. j17) on models sold in the salt belt states. we are in pennsylvania. i've had the part replaced but would caution other jeep liberty owners about a potentially serious problem. *tr | |||
| 04/22/2009 | 1 | ||
| There wasn't an incident/failure in this case, however i am hoping to prevent one from occurring. over 950 people have the same part (a power steering hose) on back order. if that many people have had to order this part, isn't it defective? meanwhile, well over 900 of us continue to drive a jeep in which the steering can go out at any moment, causing how many potential injuries and deaths? i think this should be looked into-it is definitely a safety hazard. *tr | |||
| 08/15/2008 | 58000 | 1 | |
| 2003 jeep liberty - lower ball joints replaced on recall notice now i have been advised that the upper ball joint needs replacing. i have read that this is a known problem but no recall has been implemented yet. *tr | |||
| 02/01/2008 | 41000 | 1 | 07/25/2003 |
| Making a right-hand turn from work parking lot the front right wheel control arm split in half causing the right wheel buckle. control arm, knuckle suspension and ball joints were replaced. contacted chrysler at the time and told that there was no recall concerning those parts. my mechanic thought the part might have been faulty. *tr | |||
| 05/29/2007 | 61000 | 1 | 04/07/2003 |
| Tl*the contact owns a 2003 jeep liberty. while driving approximately 55 mph, the contact heard a loud breaking noise and the steering immediately locked, causing him to lose control of the vehicle. the rear passenger side tire detached from the vehicle; however, he was able to avoid a crash and successfully stop the vehicle. the vehicle was towed to a local garage. a police report was filed. a professional technician inspected the vehicle and noticed that the front and rear axles were corroded for a very long time, which caused them to fail. the insurance company stated that the vehicle was completely destroyed. the dealer did not provide any assistance. the manufacturer stated that the vin was included in nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint), but the contact never received a recall notice. the manufacturer sent an investigator to inspect the vehicle and it was discovered that there was no correlation between the failure and the recall. the manufacturer is refusing to assume any liability for any of the damaged components caused by the failure. the vehicle has not been repaired and the contact has pictures of the failed component. the failure and current mileages were 61,000. updated 05/06/08 *bf the consumer had brusing on his shoulder. updated | |||
| 06/08/2007 | 87000 | 2 | 10/18/2005 |
| Tl*the contact owns a 2003 jeep liberty. in december of 2006, while driving 55 mph, the steering wheel began to shake uncontrollably. the contact was unable to immediately stop the vehicle. there was snow on the ground at the time of the failure. the mechanic was unable to duplicate the failure. most recently, while driving 35 mph, the steering wheel began to shake uncontrollably and the vehicle rolled over and crashed into a ditch. three passengers were injured and the vehicle was destroyed. a police report was filed. on both occasions, the air bags failed to deploy. the contact informed the insurance company that there was something wrong with the steering wheel, however, they were unable to determine the cause of the crash. the vehicle was towed. the current mileage was 94,000 and failure mileage was 87,000. | |||
| 10/25/2006 | 2 | ||
| Tl*- the contact received recall 06v288000 on 10/25/06, for 2003 jeep liberty. the contact stook the vehicle to dayton jeep, and was told that they didn't have parts available to make the repairs. the dealer did not give her an appointment at that time. the contactried on numerous occasions to get an appointment ,and the dealership still refused to setup t an appointment. also, the contact was having steering problems during all types of weather, especially under rainy conditions . *ak | |||
| 08/01/2004 | 40000 | 2 | 09/30/2003 |
| Dt: contact received a recall notice for the lower ball joint and had the repair work done. seven months later the ball joint failed again while the vehicle owner's son was driving at 35 mile mph. the ball joint failed while driving over a bridge ,and t vehicle was damaged. vehicle had to be towed to the owners home, and then to the dealership for repairs. the wheel and brakes, both fell off the vehicle. the police were called. however no report was filed because there was no crash. repairs were done. . the owner noticed that before the ball joint failed. there was too much play in the steering. when the wheel is turned it takes the tire a minute to catch up. the owner is concerned that the ball joint is about to go out again. the replacement parts do not seem to be any different than the original parts. the caller heard a report of a lady dying with the same problem in her vehicle.*ak | |||
| 08/15/2003 | 7654 | ||
| Transmission is leaking,brakes squeal when you are backing up. they say it is from dew. it's in the garage at night. the steering is my main concern.it pulls so hard to the right. it's an accident waiting to happen. | |||
| 03/25/2004 | 6800 | 1 | |
| While driving between 60 and 65 mph consumer lost control, and rear ended another vehicle. dealer notified.*ak | |||
| 06/17/2003 | 2000 | 7 | 03/29/2003 |
| When turning corners the vehicle's steering wheel be came very stiff as if there wasn't any power steering. this problem has occurred at least seven times. the dealer could not duplicate the problem. the manufacturer is aware of the problem. *nm *jb | |||
| STEERING - COLUMN | |||
| 03/19/2004 | 2000 | 1 | |
| While driving 55 mph the steering column malfunctioned. as a result the driver loss control causing the vehicle to roll over three times landing on it's roof. the airbag deployed upon impact. no injuries reported. the consumer states two weeks prior to the collision the steering column experienced problems such as vibration and loud clunking noises. please provide any additional information. *nm | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 03/02/2005 | 28000 | 1 | |
| Consumer was making a right hand turn and steering locked. consumer was unable to contol the vehicle and it struck a tree. no injuries sustained.*ak | |||
| 06/12/2004 | 1 | ||
| The steering locked, causing the vehicle to strike a barrier and roll over. recall 03v460000 was issued on the steering, however, manufacturer did not find fault for the crash.*ak | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 03/14/2005 | 26400 | 2 | 02/03/2003 |
| While i was approaching an intersection (the speed limit was 45 mph), i tried to apply the brakes and they were locked. my steering was also locked that i couldn't turn. thank god the signal just turned green for me as i coasted right through it and finally came to a stop on its own. i am very unhappy with this vehicle. i could have been in a serious accident, or better yet, dead! i no longer feel safe in this vehicle. my lease is up in 11 months and i will no longer purchase a daimler chrysler vehicle. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 01/19/2006 | 39634 | 1 | |
| Dt*: the contact stated while the vehicle was parked, the power steering pump was noticed leaking. the power steering pump leaked for several months, although the vehicle was not taken to the dealer for inspection or repair. | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 01/20/2004 | 23100 | 3 | |
| While turning during rainy weather the consumer would temporally lose steering control. the dealership was notified, but did not resolve the problem. *nm *mr | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 07/08/2007 | 1 | ||
| 2003 jeep liberty with lower ball joint problems. customer states that she never received the recall for the lower ball joint repair. she ended up breaking down on the road, and chrysler will not refund her. *kb the consumer stated while driving, the left front wheel became loose and fell of the vehicle. the manufacturer stated the way the consumer went about having the vehicle repaired negated any reason for them to consider reimbursement. the dealer also found play in the left front outer tie rod and left front axle boot. *jb | |||
| 03/26/2007 | 77000 | 1 | 12/04/2002 |
| Tl*the contact owns a 2003 jeep liberty. the contact received recall notice#06v288000: suspension:front:control arm:lower ball joint in february. the mechanic stated that there was damage to the tie rod and steering knuckle. the dealer stated that they would repair the vehicle at no charge; however, they advised her at the appointment that she was responsible for paying $600 to repair it. the dealer also stated that the recall repairs are only related to the lower ball joints. the failure mileage was 77,000 and the current mileage was 77,310. the dealer stated replaced left outer tie rod, left knuckle, wheel speed sensor, and fixed hub assembly. the consumer provided invoices of repairs for vehicle. updated 07/05/07 *tr | |||
| 12/12/2006 | 1 | ||
| Have recall on my jeep liberty 06v288000 it was issued in aug 2006 it is now dec 2006 the manufacture has not made the parts available to the customer. i call each week and they state part will be shipped and we will call you when we have them. if this was bad enough to have a recall the manufacture should make the parts available. *nm | |||
| 08/01/2006 | 75000 | 1 | |
| 2003 jeep liberty, left lower ball joint separated causing wheel to nearly separate from vehicle. vehicle repaired by chrysler. since repair there has been loud noise when steering wheel is turned. brought back to repair facility to be inspected. informed that the lower control arm bushings cracked causing failure. this seems to be related to another material defect as the control arm sleeves are pressed as were the ball joints. i contacted chrysler and they stated there is no recall at this time. the vehicle is three years old and for two major material failures at the same time seems to be a serious problem. is there any others who have complained of this problem? *jb | |||
| 11/15/2004 | 1 | 02/01/2003 | |
| Dt: a clunking noise in the front end of the vehicle. took it to the dealer last year and they said they couldn't find anything. wrong. currently, took vehicle to an independent mechanic, who determined it was the tie rod end on the right front side. vehicle was out of warranty. *ak | |||
| STEERING - RACK AND PINION | |||
| 07/05/2006 | 43000 | 1 | 01/01/2003 |
| Steering rack failure. near miss collision. loss total control of vehicle. consequences could be a fatality. smithfield jeep denied the incident to defective parts a recall and would not pay for the repair of a defective product. *jb | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 05/08/2011 | 206603 | ||
| My stepdaughter was driving her 2003 jeep liberty in her grandmother's driveway when she heard a loud thunk causing the vehicle to come to a stop due to the driver's side front tire separating from the vehicle. we changed the front driver side ball joint and control arm due to failure and tire separation from the vehicle. it was well that my step daughter was not travelling on the highway at a faster rate of speed because that surely would have ended with a more serious result. i see that there have been three recalls related to the control arm and ball joints. this particular vehicle was purchased from a private individual that actually had taken the vehicle in for the recall in 2006, but it seems that the problem has not been resolved. i'm very much concerned for my step daughter's safety while operating a motor vehicle and i hope that something can be done soon to correct this problem. | |||