Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION | ||||||||||||||||
| 09E039000 | ROCK KRAWLER/PURE PERFORMANCE GROUP, INC | E (Equipment) | 44 | 10/15/2009 | ODI | CHRYSLER GROUP LLC | 06/19/2009 | 06/19/2009 | ||||||||
| Defect Summary | Rock krawler is recalling 44 performance suspension systems sold as aftermarket equipment for use on the vehicle listed above. these suspension systems were produced with grade 2 carriage bolts instead of the proper grade 5 carriage bolts. the improper grade 2 carriage bolts could experience a loss of clamping force for the bottom strut fork. | |||||||||||||||
| Consequence Summary | This condition could cause a loss of effective lift and lowering of the affected vehicle, possibly creating the driver to panic which could possibly lead to a vehicle crash. | |||||||||||||||
| Corrective Summary | Rock krawler will notify owners and provide a free remedy. the safety recall began on october 15. 2008. all the affected untits have been remedied. owners may contact rock krawler at 1-518-270-9822. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| SUSPENSION - FRONT - CONTROL ARM | ||||||||||||||||
| 09V119000 | CHRYSLER LLC | from 05/01/2002 to 09/30/2002 | V (Vehicle) | 43489 | 04/12/2010 | ODI | CHRYSLER GROUP LLC | 04/09/2009 | 04/09/2009 | |||||||
| Defect Summary | Chrysler is recalling 42,469 my 2002-2003 jeep liberty vehicles originally sold in or currently registered in salt belt states of connecticut, delaware, iowa, illinois, indiana, kentucky, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia , wisconsin and the district of columbia. the front suspension upper control arm ball joint may experience a loss of lubrication which could lead to corrosion, accelerated wear, and possible separation while driving. | |||||||||||||||
| Consequence Summary | Failure of the ball joint could result in a loss of steering capability, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the front upper control arm assemblies free of charge. the recall is expected to begin on or about april 24, 2010. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Chrysler recall no. j17.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 06V288000 | DAIMLERCHRYSLER CORPORATION | from 01/02/2001 to 03/15/2006 | V (Vehicle) | 826687 | 09/11/2006 | ODI | CHRYSLER GROUP LLC | 08/03/2006 | 08/03/2006 | |||||||
| Defect Summary | On certain trucks, the constant tension front lower ball joints may experience contamination. if the vehicle is operated for an extended period with this condition, the ball joint may eventually experience wear and looseness. | |||||||||||||||
| Consequence Summary | When the driver continues to operate the vehicle with this condition, the contamination can lead to corrosion, accelerated wear and possibly separation from the steering knuckle causing a loss of vehicle steering control increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the front lower ball joints free of charge. the recall began on september 11, 2006. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. f23.customers may also contact the national highway traffic safety administration | |||||||||||||||
| 03V460000 | DAIMLERCHRYSLER CORPORATION | from 01/02/2001 to 03/26/2003 | V (Vehicle) | 336000 | 12/15/2003 | MFR | CHRYSLER GROUP LLC | 11/10/2003 | 11/19/2003 | |||||||
| Defect Summary | On certain sport utility vehicles, the lower control arm ball joints can experience a loss of lubrication that can lead to corrosion, accelerated wear, and possible separation from the steering knuckle. | |||||||||||||||
| Consequence Summary | A ball joint thathas separated from the knuckle could result in loss of vehicle directional control and could result in a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the front lower control arm ball joints with modified assemblies and heat shields on vehicles built between january 2, 2001 and october 4, 2002. on vehicles built between october 5, 2002 and march 26, 2003, dealers will inspect the ball joint assemblies (and replace them as necessary) and install heat shields. owner notification began on december 15, 2003. owners should contact daimlerchrysler at 1-800-992-1997. | |||||||||||||||
| Notes | Daimlerchrysler recall no. c36.customers can also contact the national highway traffic safety administration | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA08008 | CHRYSLER GROUP LLC | 04/15/2008 | 04/16/2009 | UPPER BALL JOINT SEPARATION | 09V119000 | |
| On april 7, 2009, chrysler llc submitted to odi a defect information report indicating that it would recall approximately 42,469 model year 2002 through 2003 jeep liberty vehicles to remedy a defect that can result in upper ball joint separation while driving (09v-119).the affected vehicles were built from may 2002 through september 2002 and originally sold or currently registered in connecticut, delaware, district of columbia, kentucky, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia and wisconsin.according to chrysler, the front suspension upper control arm ball joint may experience a loss of lubrication which can lead to corrosion, accelerated wear, and possible separation while driving. chrysler's recall procedure instructs dealers to replace the front upper control arm assemblies on all affected vehicles. although the specific cause for the defect in the recalled production range has not been determined, odi's analysis of upper ball joint separations by vehicle build date shows a clearly defined and significant spike in the rate of separation during the five month production range covered by 09v-119, which accounts for only 11 percent of subject vehicle production but approximately 70 percent of separation incidents.seventy-four (74) of the upper ball joint separation incidents identified by odi occurred in vehicles produced in the recall months, resulting in a separation rate of 174 per 100,000 vehicles.the separation rate in the remaining subject vehicle population is significantly lower, at 9 incidents per 100,000 vehicles.at this time, the data do not show a defect trend in the subject vehicles built outside the recall range after approximately 6-8 years in service. this engineering analysis is closed. | ||||||
| PE07062 | CHRYSLER GROUP LLC | 12/17/2007 | 04/18/2008 | UPPER BALL JOINT SEPARATION | ||
| Odi has received 22 complaints of upper ball joint separation on model year 2002 and 2003 jeep liberty 4x4 vehicles.the separation of an upper ball joint on either of the front wheels can result in the affected front wheel collapsing, possibly resulting in vehicle disablement and causing a loss of vehicle control.there is one complaint of a failure at 75 mph, 1 failure at 60 mph, 3 failures at 40 mph, 2 failures at 25 mph, 7 failures occurring while the driver was pulling into the flow of traffic and 2 failures that occurred when the driver was attempting to make a left turn across the flow of oncoming traffic.one complainant alleged almost being hit by an oncoming truck as a result of the vehicle suddenly being disabled in the flow of crossing traffic.another reported the collapse of the front right wheel when making a left turn caused the vehicle to swerve to the right, as a result of which the vehicle ended up in a ditch just missing a collision with a telephone pole.chrysler llc., is continuing to investigate the cause of upper ball joint separations in the subject vehicles.odi has upgraded the investigation to an engineering analysis (ea08-008) to continue to asses the scope, frequency and safety consequences of the alleged defect. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||
| EA06008 | CHRYSLER GROUP LLC | 05/31/2006 | 08/24/2006 | FRONT SUSPENSION BALL JOINT SEPARATION | 06V288000 | |
| On january 6, 2006, the office of defects investigation (odi) opened a preliminary evaluation to investigate alleged front suspension lower ball joint separationin certain model year (my) 2004 jeep liberty vehicles.odi sent a letter to the manufacturer on february 7, 2006 requesting information about these and other jeep liberty vehicles.consequently, the investigation was upgraded to an engineering analysis on may 31, 2006 and the range of subject vehicles under investigation was expanded to include all my 2002-2006 jeep liberty vehicles.odi is aware of 566 non-duplicative complaints alleging involuntary front suspension lower ball joint separation in the subject vehicles.odi is also aware of one non-injury crash and three alleged injury incidents (two crash incidents and one non-crash incident) related to the alleged defect resulting in minor injuries.the complaint counts reported above only include those my 2002-03 liberty vehicles where the alleged ball joint separation occurred after prior recall repairs were performed (see below) or if the vehicle was not included in the prior recall.the manufacturer conducted a prior safety recall (03v-460) to address the subject issue in certain my 2002-03 jeep liberty vehicles.according to daimlerchrysler | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||
| EA08008 | CHRYSLER GROUP LLC | 04/15/2008 | 04/16/2009 | UPPER BALL JOINT SEPARATION | 09V119000 | |
| On april 7, 2009, chrysler llc submitted to odi a defect information report indicating that it would recall approximately 42,469 model year 2002 through 2003 jeep liberty vehicles to remedy a defect that can result in upper ball joint separation while driving (09v-119).the affected vehicles were built from may 2002 through september 2002 and originally sold or currently registered in connecticut, delaware, district of columbia, kentucky, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia and wisconsin.according to chrysler, the front suspension upper control arm ball joint may experience a loss of lubrication which can lead to corrosion, accelerated wear, and possible separation while driving. chrysler's recall procedure instructs dealers to replace the front upper control arm assemblies on all affected vehicles. although the specific cause for the defect in the recalled production range has not been determined, odi's analysis of upper ball joint separations by vehicle build date shows a clearly defined and significant spike in the rate of separation during the five month production range covered by 09v-119, which accounts for only 11 percent of subject vehicle production but approximately 70 percent of separation incidents.seventy-four (74) of the upper ball joint separation incidents identified by odi occurred in vehicles produced in the recall months, resulting in a separation rate of 174 per 100,000 vehicles.the separation rate in the remaining subject vehicle population is significantly lower, at 9 incidents per 100,000 vehicles.at this time, the data do not show a defect trend in the subject vehicles built outside the recall range after approximately 6-8 years in service. this engineering analysis is closed. | ||||||
| PE07062 | CHRYSLER GROUP LLC | 12/17/2007 | 04/18/2008 | UPPER BALL JOINT SEPARATION | ||
| Odi has received 22 complaints of upper ball joint separation on model year 2002 and 2003 jeep liberty 4x4 vehicles.the separation of an upper ball joint on either of the front wheels can result in the affected front wheel collapsing, possibly resulting in vehicle disablement and causing a loss of vehicle control.there is one complaint of a failure at 75 mph, 1 failure at 60 mph, 3 failures at 40 mph, 2 failures at 25 mph, 7 failures occurring while the driver was pulling into the flow of traffic and 2 failures that occurred when the driver was attempting to make a left turn across the flow of oncoming traffic.one complainant alleged almost being hit by an oncoming truck as a result of the vehicle suddenly being disabled in the flow of crossing traffic.another reported the collapse of the front right wheel when making a left turn caused the vehicle to swerve to the right, as a result of which the vehicle ended up in a ditch just missing a collision with a telephone pole.chrysler llc., is continuing to investigate the cause of upper ball joint separations in the subject vehicles.odi has upgraded the investigation to an engineering analysis (ea08-008) to continue to asses the scope, frequency and safety consequences of the alleged defect. | ||||||
| SUSPENSION - REAR | ||||||
| PE11013 | CHRYSLER GROUP LLC | 04/18/2011 | Rear Suspension Control Arm Failure | |||
| The left or right rear lower control arm may fail due to excessive corrosion. a rear lower control arm failure may result in a loss of vehicle control.the office of defects investigation has received nine complaints alleging failure of either the left or right rear lower control arm due to excessive corrosion.two of the complainants alleged the failure occurred at speeds of 50 mph or greater.additionally, three complainants alleged that the failure resulted in a loss of vehicle control.a preliminary evaluation has been opened to assess the scope, frequency and potential safety consequences of the alleged defect. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 10/04/2012 | 90627 | 1 | |
| Left driver side, upper ball joint separated from control arm. wheel collapsed outward. fortunately, it happened after leaving the interstate driving 70 miles per hour. entering service station wheel collapsed. happened to talk to an individual who was aware of the problem. individual said that this is a current and on going problem with today's vehicles. the front components are being designed so they cannot be maintained properly. lack of grease fittings, pressed in joint design on ball joints to control arm , instead of re enforced with bolts or other safe measures. individual stated that it is occurring on most all makes and models. instead of just replacing the defected ball joint, the control arm, with no other defect, but this, has to be replaced, costing even more money. has been reported, that deaths have occurred. the mental impact and feeling insecure after a fix is ongoing. i see more deaths and accidents occurring because of this problem. thank you. *tr | |||
| 10/04/2012 | 90627 | ||
| Left driver side, upper ball joint seperated from control arm. wheel collapsed outward. fortunetly, it happened after leaving the interstate driving 70 miles per hour. entering service station wheel collapsed. happened to talk to an idividual who was aware of the problem. idividual said that this is a current and on going problem with todays vehicles. the front components are being designed so they cannot be maintained properly. lack of grease fittings, pressed in joint design on ball joints to control arm , instead of re enforced with bolts or other safe measures. idividual stated that it is occuring on most all makes and models. instead of just replacing the defected ball joint, the control arm, with no other defect, but this, has to be replaced, costing even more money. has been reported, that deaths have occured. the mental impact and feeling insecure after a fix is ongoing. i see more deaths and accidents occuring because of this problem. thank you. | |||
| 09/17/2010 | 120000 | 1 | |
| Was driving and all of sudden vehicle went out of control ,rolling over numerous times and ending up in the opposite lane. vehicle was hit by another vehicle and air bags never deployed. car was completely demolished . *tr | |||
| 09/17/2010 | 120000 | ||
| Was driving and all of sudden vehicle went out of control ,rolling over numerous times and ending up in the opposite lane. vehicle was hit buy another vehicle and air bags never deployed. car was completely demolished . | |||
| 09/29/2012 | 123949 | 1 | |
| The support straps for the fuel tank failed suddenly after making a left turn. the fuel tank contacted the road surface for a short time (1 minute) before the vehicle could be stopped. the rear corner of the tank (passenger side) was damaged to the point that fuel leaked from the tank. both support straps were broken after the incident. the tank was approximately 1/4 full prior to the incident. both of the support straps failed near the bottom of the fuel tank. the remaining pieces of the support straps were still fastened to the frame and the fasteners were still in place after the incident. both support straps were severely rusted. although we are disappointed that this incident happened, we are grateful that no one was hurt. we realize the outcome could have been a lot worse. *tr | |||
| 09/29/2012 | 123949 | ||
| The support straps for the fuel tank failed suddenly after making a left turn. the fuel tank contacted the road surface for a short time (1 minute) before the vehicle could be stopped. the rear corner of the tank (passenger side) was damaged to the point that fuel leaked from the tank. both support straps were broken after the incident. the tank was approximately 1/4 full prior to the incident. both of the support straps failed near the bottom of the fuel tank. the remaining pieces of the support straps were still fastened to the frame and the fasteners were still in place after the incident. both support straps were severely rusted. although we are disappointed that this incident happened, we are grateful that no one was hurt. we realize the outcome could have been a lot worse. | |||
| 09/12/2012 | 150000 | ||
| Tl* the contact owns a 2003 jeep liberty. the contact stated that while entering a residential driveway, she heard a loud noise near the front driver's side wheel. the contact exited the vehicle and noticed that the top of the wheel was abnormally tilted inward. the vehicle was towed to the dealer for inspection where they stated that the upper control ball joint failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified and stated that the vehicle was not included in any recalls. the failure mileage was 150,000. | |||
| 09/12/2012 | 150000 | ||
| Tl- the contact owns a 2003 jeep liberty. the contact stated that while entering a residential driveway, she heard a loud noise near the front driver's side wheel. the contact exited the vehicle and noticed that the top of the wheel was abnormally tilted inward. the vehicle was towed to the dealer for inspection where they stated that the upper control ball joint failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified and stated that the vehicle was not included in any recalls. the failure mileage was 150,000. kmj | |||
| 09/12/2012 | 150000 | ||
| Tl- the contact owns a 2003 jeep liberty. the contact stated that while pulling into her driveway, she heard a loud noise near the front driver side wheel. the contact got out of the vehicle and noticed that the top of the wheel was tilted inwards. the contact vehicle was towed to the dealer for inspection and they stated that the upper control all ball joint and it needed to be replaced. the vehicle was not repaired. the manufacturer was notified and they stated that the vehicle was not included in a recall. the failure mileage was 150,000. ap | |||
| 06/12/2012 | 150000 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated that while driving 55 mph the rear of the vehicle spun out of control. the vehicle was taken to an independent mechanic who diagnosed that the lower control arms was defective. as a result, the lower control arm and the bushings needed to be replaced. the vehicle was not repaired. the failure mileage was 150,000. pmb | |||
| 06/12/2012 | 150000 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated while driving 55 mph the vehicle started to fish tail. the contact stated this only occurred at highway speeds. the contact took the vehicle to a local mechanic. the mechanic stated the lower control arms were defective and not to drive the vehicle. the mechanic stated the lower control arm as well as the bushings needed to be replaced. the contact did not replaced the lower control arms or the bushings. the failure mileage was 150,000. jo | |||
| 04/15/2012 | 66000 | ||
| At only 66,000 miles original owner directly from a 4-year corporate lease, a large corrosion/rust hole through bottom of passenger side body frame rail has been discovered, where lower control arm meets the frame rail. breakage of the rear frame rail is pending due to rust hole, would likely cause a spontaneous loss of steering, injury or death. jeep is too dangerous to drive. must spend $2,000 to try to replace frame rail. contacted chrysler but they would not fix due to year of vehicle, corrosion recalls are 2004-2007. the entire underside of vehicle is rusted and only a matter of time before all other components rust through including suspension and brake lines as well as lesser parts already going like rear window currently rusted shut and engine parts with corrosion beginning. i live in nj which is included in the salt belt -states that use salts to de-ice roadways in winter, so the recall on my would not affect my vehicle regardless of it's year. it is my opinion that there is a major corrosion/rust issue in the earlier jeep liberty models which makes these vehicles very dangerous to drive. buyers beware especially in the northeast. have a thorough inspection for rust before buying any used jeep liberty. | |||
| 06/15/2010 | 90045 | ||
| Tl* the contact owns a 2003 jeep liberty. the contact stated while driving 25 mph there was a loud noise coming from the rear suspension bar. the vehicle was taken to the dealer who stated there was rust and corrosion on the rear stabilization bar that needed to be replaced. the manufacturer was notified who advised the contact that there were no recalls for the vehicle and offered no assistance. the failure mileage was 90,045. | |||
| 06/15/2010 | 90045 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated while driving 25 mph there was a loud noise coming from the rear suspension bar. the vehicle was taken to the dealer who stated there was rust and corrosion on the rear stabilization bar that needed to be replaced. the manufacturer was notified who advised the contact that there were no recalls for the vehicle and offered no assistance. the failure mileage was 90,045. kmj | |||
| 06/15/2010 | 90045 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated while driving 25 mph there was a loud noise coming from the rear suspension bar. the vehicle was taken to the dealer who stated there was rust and corrosion on the rear stabilization bar that need to be replace. there are no recalls for her vehicle. the manufacturer was notified who stated there are no recalls for her vehicle and offered no assistance. the failure mileage was 90,045. mw | |||
| 01/03/2012 | 40000 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated that after having the vehicle in for a regular oil change, she was advised that all of the suspension components were severely rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 40,000. kmj | |||
| 01/03/2012 | 40000 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated that after having her vehicle in for a regular oil change they advised her that all of the suspension components were severely rusted and needed to be replaced. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 40,000. tb | |||
| 12/15/2011 | 120000 | ||
| Tl* the contact owns a 2003 jeep liberty. the contact stated that the vehicle was taken to a local mechanic for routine service when the mechanic advised that the ball joint was defective. the contact referenced nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint) but was advised by the manufacturer that the vehicle was not included in the recall campaign. the failure and the current mileage was 120,000. | |||
| 12/15/2011 | 120000 | ||
| Tl- the contact owns a 2003 jeep liberty. the contact stated that the vehicle was taken to a local mechanic for routine service when the mechanic advised that the ball joint was defective. the contact referenced nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint) but was advised by the manufacturer that the vehicle was not included in the recall campaign. the failure and the current mileage was 120,000. kmj | |||
| 12/15/2011 | 120000 | ||
| Tl- the contact owns a 2003 jeep liberty. the contact stated when the vehicle was taken to a mechanic it was determined there was a problem with the ball joint on the vehicle. the contact found nhtsa recall campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the contact spoke with the manufacturer and was told the vehicle was not included. the failure mileage and current mileages were 120,000.rl | |||
| 11/18/2011 | 70529 | ||
| I was advised by my jeep dealership that my 2003 jeep liberty needs both the left and right front upper control arms replaced. 2003 jeep liberty vehicles manufactured from may 2002 through september 2002 have been recalled due to the failure of this component. the chrysler recall is no. j17 (nhtsa campaign id 09v119000; nhtsa action number ea08008). my jeep liberty was manufactured in october 2002 - one month after the recall period and therefore isn't eligible for this recall. in researching chrysler recall no j17, the root cause of the upper control arm issue was never determined. it was only determined that 70% of incidents occurred during this time period while only accounting for 11% of vehicle production (a spike). i argue that since my jeep was manufactured one month after the recall period, and requires upper control arm replacement, it is the same issue experience by vechicles under the j17 recall. i ask that either: (1) chrysler replace my upper control arms free of charge -or- (2) nhtsa / odi extend the recall to cover the remaining 2003 jeep liberty vehicles not covered under j17. i ask for nhtsa / odi's assistance in seeking reimbursement from chrysler and investigating extension of the j17 recall. | |||
| 06/23/2011 | 30000 | ||
| Tl* the contact owns a 2003 jeep liberty. the contact stated that the driver side ball joints failed while driving 30 mph. the failure caused the contact to crash into another vehicle, a cement wall and then the vehicle traveled over the overpass. the vehicle was destroyed and towed to a local mechanic. the contact was injured and transported to the hospital. the police were called and a report was filed. the insurance company was notified of the failure. the manufacturer was also notified and offered no assistance. the vin was unavailable. the failure mileage was 30,000. | |||
| 06/23/2011 | 30000 | ||
| Tl- the contact owns a 2003 jeep liberty. the contact stated that the driver side ball joints failed while driving 30 mph. the failure caused the contact to crash into another vehicle, a cement wall and then the vehicle traveled over the overpass. the vehicle was destroyed and towed to a local mechanic. the contact was injured and transported to the hospital. the police were called and a report was filed. the insurance company was notified of the failure. the manufacturer was also notified and offered no assistance. the vin was unavailable. the failure mileage was 30,000. kmj | |||
| 06/23/2011 | 30000 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated the ball joints on the driver side broke. while driving 30 mph the ball joints broke causing the vehicle to crash into another vehicle and she went into the concrete wall and over the over pass. the vehicle was destroyed and towed to a mechanic shop. the contact was injured and the police was called and a report was available if needed. the insurance company was notified. the manufacturer was notified and offered no other assistance. the vin was unknown. the failure mileage was 30,000 mw | |||
| 09/28/2010 | 55000 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated that after receiving a recall notice in regards to nhtsa campaign id number 09v119000 ( suspension:front:control arm). she has tried to contact the dealer and the manufacturer and they advised 6 months ago that the parts still not available. the vehicle has not been repaired. the failure mileage was approximately 55,000. tb | |||
| 03/15/2010 | 82000 | ||
| Tl-the contact owns a 2003 jeep liberty. six months ago he received a recall notice for the upper ball joints but the parts are not in. the dealer informed him they will contact him whenever the parts arrive. the dealer continues to state they do not have the parts for the repairs. he continues to contact the dealer but have not tried another dealership. the manufacturer was not contacted. the failure mileage was 82,000.....mw | |||
| 03/02/2009 | 42166 | 1 | |
| Start with a noise when i push brakes and after two weeks the left ball joint snap and left side was wreck (paint, bumper) now i'm afraid this thing happen with right ball joint. *tr | |||
| 12/28/2008 | 60000 | ||
| Tl*the contact owns a 2003 jeep liberty. approximately two months after purchasing the vehicle, the contact heard a noise in the front end of the vehicle. she took the vehicle back to the dealer and was informed that the ball joints were the cause of the failure. she was unsure if it was the upper or lower joints that needed repair. the dealer repaired the vehicle for free in july of 2006. in january of 2007, the contact received a recall notice for the ball joints and the dealer stated that the issue was previously repaired. three days ago, while making a right turn, the contact could not move the vehicle. she exited the vehicle and noticed that the front driver's side wheel was tilted outwards. the vehicle was towed to another dealer and they stated that the upper ball joints needed to be repaired. the contact would have to pay for the repair. the vehicle is still at the dealer. the failure mileage was 60,000. | |||
| 02/06/2007 | 36500 | 1 | |
| Evening nb on i-15, semi in the way, 2003 jeep liberty 4x4, swerve to left to avoid truck, back to right to avoid car in lane, vehicle dove down on left front wheel and went end over end, then 3 complete rolls side to side. after 45 minutes i was cut out of vehicle. vehicle was totaled. *tr | |||
| 05/29/2007 | 61000 | 1 | 04/07/2003 |
| Tl*the contact owns a 2003 jeep liberty. while driving approximately 55 mph, the contact heard a loud breaking noise and the steering immediately locked, causing him to lose control of the vehicle. the rear passenger side tire detached from the vehicle; however, he was able to avoid a crash and successfully stop the vehicle. the vehicle was towed to a local garage. a police report was filed. a professional technician inspected the vehicle and noticed that the front and rear axles were corroded for a very long time, which caused them to fail. the insurance company stated that the vehicle was completely destroyed. the dealer did not provide any assistance. the manufacturer stated that the vin was included in nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint), but the contact never received a recall notice. the manufacturer sent an investigator to inspect the vehicle and it was discovered that there was no correlation between the failure and the recall. the manufacturer is refusing to assume any liability for any of the damaged components caused by the failure. the vehicle has not been repaired and the contact has pictures of the failed component. the failure and current mileages were 61,000. updated 05/06/08 *bf the consumer had brusing on his shoulder. updated | |||
| 09/15/2007 | 1 | ||
| I am on my 2nd repair of ball joints with my 2003 jeep liberty, i have also had a repair when water gathered and caused my front passenger side carpet to get soaked with water. my issue is related to my tires, i have had rubbing and veering to the right problems since i purchased my car a few years ago. i have taken it in questioning alignment and was told i needed to rotate every oil change which i due but the premature wear on my tires is bad. i believe it is caused from the upper and lower ball joint problems and feel my tires need to be replaced by the dealer at no charge to me. *tr | |||
| 07/08/2006 | 57757 | 2 | |
| 2003 liberty ball joint broke while out of town. *ts one year prior to this failure a ball joint broke on the driver's side. *nm | |||
| 12/30/2004 | 9000 | 4 | 06/30/2003 |
| Dt: contact stated while driving the vehicle fish tailed. this, in turn, caused a minor accident. repairs were made to the vehicle. this problem recurred. it usually happened when the road was wet or snow covered. he took the vehicle to a dealership to have the vehicle checked. they could not determine what was the cause of the problem. *ak | |||
| 04/28/2004 | 32800 | 8 | 10/10/2002 |
| I have a jeep liberty limited 2003 leased on october 2002. ive had to bring the vehicle in for service seven times for the same problem and the dealer has not repaired it. the problem is that while driving at speeds anywhere from 30 - 65 and while trying to accelerate from a complete stop the vehicle will start to buck and hesitate, the speedometer will swing back and forth and the vehicle suddenly loses speed and then regains it. i've almost been hit by another vehicle on the palisades parkway on three separate occasions. the failure started on april 28,2004 at 32,000 miles it now has 34,600 miles and it has reoccurred after all seven times of going in for repair of same condition after the dealership at central ave chrysler jeep in yonkers,claims to have repaired it. the dealership will not honor the warranty by properly repairing or replacing vehicle. *ak | |||
| 07/16/2004 | 8020 | 1 | 01/31/2004 |
| I own a jeep liberty 2003(manufactured in apirl 2003). i have owned the car from january of 2004. couple of weeks before(july 17th 2004)i was getting in to the freeway entry ramp, the car suddenly veered right and i tried to adjust it but the car veered violently to the left and spun a 360 and a partial 180 before i ended up on the other side of the freeway crossing 4 lanes of traffic. fortunately, i did not get injured and the vehicle was not damaged nor did anybody else. i went on the internet later to find out that there was a major recall for the same incident for jeep liberties that were manufactured till march of 2003 and mine is manufactured in apirl. the scary thing about this is i cannont predict when this can happen again and it has already happed twice after the above listed incident on normal roads. *ak | |||
| 01/07/2004 | 1 | 08/23/2003 | |
| Vehicle pulls to the right at all times on any road surface. vehicle has been taken to dealer 4 times since date of purchase (august 2003) with no resolution. alignment has been check every time. dealer claims to have adjusted the alignment more to the left in order to compensate the vehicle's pull to the right, but the problem still exists. the dealer rode in the vehicle and observed the problem. the dealer stated that older model jeep libertys tend to drive to the right, even when aligned properly. (this vehicle was manufactured in july 2002). this vehicle is difficult to drive because i must constantly pull the steering to the left in order to stay on the road, and i feel that i could lose control very easily.*ak | |||
| 1 | 09/28/2002 | ||
| Vehicle's left ball joint broke and the suspension arm collapsed. *mr *sc *jb | |||
| 11/20/2002 | 25 | 3 | |
| While driving at any speed, the vehicle constantly pulled to the right. the vehicle was taken to the dealer. the vehicle has been to the dealer three times for the same problem. the vehicle was also leaking oil from the oil pan. the mechanic was unable to determine the cause of the vehicle's pulling. *jb | |||
| 10/17/2003 | 30125 | 1 | 11/13/2002 |
| The left front ball joint fell to the ground while driving and without warning. *ak the left ball joint broke allowing the suspension arm to collapse in wheel. * cb *jb | |||
| 06/13/2003 | 500 | 100 | 06/24/2003 |
| Streering wheel vibration at speeds 58-70mph. *ak | |||
| 05/19/2003 | 1 | ||
| While driving 40 mph the vehicle vibrated. the dealer inspected the vehicle but could not duplicate or correct the problem. *nlm | |||
| 10/01/2002 | 300 | 6 | 09/27/2002 |
| Since purchasing in sept 02 have had vehicle in for service six times for numerous concerns, repeatedly for a clunking/grinding sound from the psgr sd ft, a severe pulling of the vehicle to the right, a vibration when driving hwy speeds, and intermittent engine misses. dealership twice replaced the front end strut mounts which elimated the grind/clunk, but cannot ascertain the problem with the vehicle's instability (pulling) on the road nor with the engine misfires. an adjustment (off spec) to the alignment was performed by dealership which in turn caused the vehicle to pull to the left and also encouraged more steering vibration and worsened mpg - avg 13.21 mpg where initially i got 18 -20 mpg. dealership claims that b/c roads are angled for water runoff, this likewise keeps my vehicle from staying on the road (!?) am currently beginning to experience a clunking noise from rear passenger side wheel area, but have not yet brought it to dealer's attention.*jb | |||
| 09/02/2002 | 09/01/2002 | ||
| While driving at speeds around 5o & 80 the vehicle vibrates extremly bad, manufacturer is unsure of the cause of the problem, could this be safe to drive?*ak | |||
| SUSPENSION - FRONT | |||
| 07/05/2011 | 62000 | ||
| Tl- the contact owns a 2003 jeep liberty. the contact stated that the vehicle was included in a recall associated with nhtsa campaign id number 09v119000 (suspension:front:control arm). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the failure were on national back order. the contact was also informed that they did not know when the parts would become available. the vehicle was not repaired. the failure mileage was 62,000. rvk | |||
| 07/05/2011 | 62000 | ||
| Tl-the contact owns a 2003 jeep liberty. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 09v119000 (suspension:front:control arm). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the failure were on national back order. the contact was also informed that they were unaware of when the parts would become available. the vehicle was not repaired. the failure mileage was 62,000. sm. | |||
| 11/22/2010 | 257000 | ||
| Tl-the contact owns a 2003 jeep liberty ultd. the contact stated that while driving approximately 10 mph he heard a loud rumble from the front right passenger side of the vehicle. the vehicle was towed to the dealer who informed the contact that the front right passenger ball joint had fractured. the vehicle was not repaired. the failure mileage was approximately 257,000. tb | |||
| 11/11/2010 | 168000 | ||
| In october of 2010 passenger side lower ball joint failed when attempting to turn into a parking lot. discovered a recall was ordered on vehicle but never received notice. on 10/26/2010 dealership stated that they did replace both lower ball joints however on 11/11/2010 driver side lower ball joint failed at highway speed causing a serious automobile accident. there was also significant front end damage and airbags failed to deploy. | |||
| 11/18/2010 | 80000 | ||
| Tl- the contact owns a 2003 jeep liberty sport. the contact stated he received recall notification 09v119000 suspension: front: control arms november 2010, and on november 18, 2010 the vehicle driver front tire separated from the vehicle. the vehicle was towed to the dealer repaired the vehicle. the manufacturer took a report 20148720, but will not pay for the repair, because the dealership advised that the repair should have been done in april of 2010. the failure and the current mileage were 80,000. li | |||
| 11/11/2010 | 168000 | ||
| In october of 2010 passenger side lower ball joint failed when attempting to turn into a parking lot. discovered a recall was ordered on vehicle but never received notice. on 10/26/2010 dealership stated that they did replace both lower ball joints however on 11/11/2010 driver side lower ball joint failed at highway speed causing a serious automobile accident. there was also significant front end damage and airbags failed to deploy. | |||
| 11/18/2010 | 80000 | ||
| Tl- the contact owns a 2003 jeep liberty sport. the contact stated he received recall notification 09v119000 suspension: front: control arms november 2010, and on november 18, 2010 the vehicle driver front tire separated from the vehicle. the vehicle was towed to the dealer repaired the vehicle. the manufacturer took a report 20148720, but will not pay for the repair, because the dealership advised that the repair should have been done in april of 2010. the failure and the current mileage were 80,000. li | |||
| 11/11/2010 | 168000 | ||
| In october of 2010 passenger side lower ball joint failed when attempting to turn into a parking lot. discovered a recall was ordered on vehicle but never received notice. on 10/26/2010 dealership stated that they did replace both lower ball joints however on 11/11/2010 driver side lower ball joint failed at highway speed causing a serious automobile accident. there was also significant front end damage and airbags failed to deploy. | |||
| 11/18/2010 | 80000 | ||
| Tl- the contact owns a 2003 jeep liberty sport. the contact stated he received recall notification 09v119000 suspension: front: control arms november 2010, and on november 18, 2010 the vehicle driver front tire separated from the vehicle. the vehicle was towed to the dealer repaired the vehicle. the manufacturer took a report 20148720, but will not pay for the repair, because the dealership advised that the repair should have been done in april of 2010. the failure and the current mileage were 80,000. li | |||
| 10/09/2010 | 113000 | ||
| Recall j17 front suspension upper ball joints 2003 jeep liberty my vehicle was taken to a chrysler dealer that didn't order the parts for my appointment that was set two weeks in advance. they entered my problem in their system my this recall j17. the dealer couldn't provide me with a loaner car or rental? i than contacted chrysler customer services and they couldn't assit me either. the dealer is said my vehicle parts was on a back order and now i am without vehicle for 3-5 days. i work and have a 10 year old that needs our car. what remedy is there to my problem? | |||
| 08/19/2010 | 92000 | ||
| Tl-the contact owns a 2003 jeep liberty. while the contact was driving approximately 20 mph, the front passenger wheel disengaged without warning. the vehicle was towed to an authorized dealer where the they informed that the lower ball joint broke due to excessive corrosion. there was a recall under the nhtsa campaign id number 03v460000 ( suspension:front:control arm:lower ball joint). the technician advised that the vin was excluded from the recall and the owner would be responsible for the repair expense. the vehicle had not been repaired. the failure mileage was 92,000. the vin was unavailable. js | |||
| 05/14/2010 | 120000 | ||
| Tl- the contact owns a 2003 jeep liberty. she received recall notice 09v119000 suspension: front: control may 14, 2010. the dealer stated they are not able to schedule an appointment she will be placed on a waiting list because the recalled part is on back order and they are not sure when the part will be received. the contact stated the recall has exceeded a reasonable time for repair. the failure and the current mileage was 120,000. li | |||
| 04/21/2010 | |||
| Safety recall j17 i have contacted the dealer and ask to order the parts and he said they will call me when the part comes in, that was on 5/21/10, i called back last week and been told the part still was not in. i also been told they only do 1 car per week, if that is a safety issue, why doe's it take so long/ | |||
| 05/04/2010 | 116000 | ||
| While making a left turn onto my road from another driveway, my front left tire separated from it's joint, making it unable to drive. the tire was manually tied back in place with a strap and driven to a nearby garage (about 40ft.away.) finally a call was made to chrysler describing the incident. on april 23, 2010 a call was made to a local dealership to replace the recalled parts. i was told that the parts had to be ordered in. when the parts arrive, the dealership would call me to schedule an appointment. as of today, 5/4/2010, i have not received a call to schedule an appointment. | |||
| 08/03/2009 | 161533 | ||
| On 08/03/09, i had my 2003 jeep liberty towed to my local 5-star chrysler dealer (mileage = 148520). the right front ball joint had broken while i was making a turn in the parking lot. the tow truck driver had to pull my vehicle up onto the flatbed, as it was not possible to drive it, not even a few inches. during the loading of my vehicle onto the flatbed of the tow truck, the right front axle had come apart from the wheel. the service department had completed the necessary work to put my vehicle back together and indicated that it was all taken care of under the recall that was in the system. i had not known about the 2nd recall. i took my vehicle to the dealer for an oil change & courtesy vehicle inspection on 10/07/09 (mileage = 151838). the courtesy inspection indicated that the suspension/steering was checked and ok. on 12/23/09, i took my vehicle to the dealer for an oil change & courtesy vehicle inspection (mileage = 158083), and i indicated that the right front wheel had begun making a weird noise again. i was told that it was it was fairly common, especially if the housing got wet inside. the courtesy inspection indicated that the suspension/steering was checked and ok. on 03/19/10, i had my vehicle towed to the dealer (mileage = 161533) because it felt like i had a flat tire while i was driving, although there was nothing wrong with the tires. it ended up that the right front axle had to be replaced. at first i was told the damage was due to normal wear & tear and high mileage. as they began looking at it more closely, they commented that they had not seen one this badly damaged. it was repaired & ready for pick up on 03/31/10. i am in the process of finding out more information on the right front suspension issues because i do not see how after all the inspections, it went from being ok to being told that they had not had one come in that was that badly damaged. | |||
| 04/26/2008 | 87642 | 1 | |
| We purchased a 2003 jeep liberty on december 4, 2002, in kent, ohio, that was manufactured in november 2002. we have lived in akron, ohio, continuously since 2002. we drive the jeep in the eastern suburbs of cleveland, ohio, very frequently to visit family and to take our son to school. ohio is a salt belt state, and akron and the eastern suburbs of cleveland experience significantly more snowfall during the winter than other areas of ohio due to lake effect. the right front upper control arm assembly became loose, almost to the point of failure, and was replaced on april 26, 2008, at our cost of $597.87. on december 17, 2007 nhtsa opened preliminary evaluation pe07-q62 for 2002 -2003 jeep libertys based on complaints of front suspension upper ball joint separation. on april 7, 2009, chrysler notified the nhtsa that | |||
| 10/04/2009 | 68289 | 1 | |
| Drove into a driveway with a bump up of about 6 inches, and suffered a catastrophic failure of the right hand upper ball joint causing loss of steering control, in my 2003 jeep liberty limited. recall work for lower ball joints was completed june 28, 2007. upon inspection, upper ball joint had lost all lubrication (seals/bushings rotted) and joint was severely pitted and rusted. i pulled the ball joint and am attempting to replace it. however, local chrysler dealer only sells the entire upper control arm (incl. bushings and ball joint) at $215 per side. *tr | |||
| 07/17/2009 | 105000 | ||
| Tl*the contact owns a 2003 jeep liberty. while driving less than 60 mph, the front driver's side of the vehicle collapsed and knocked the tire off the rim. the vehicle slid 100 yards, tearing the tire and wheel until the vehicle came to a stop on its own. the dealer stated that the ball joints could have been a factor in the failure. the manufacturer stated that the vehicle was included in nhtsa campaign id numbers 06v288000 and 03v460000. the vehicle has not been repaired. the current and failure mileages were less than 105,000. | |||
| 06/12/2009 | 42078 | 1 | |
| On friday june 12th, 2009, my wife was driving our 2003 jeep liberty home. after stopping for a stop sign, she turned to the left and immediately the upper front ball joint gave way.(it was completely rusted on the inside) the jeep has 42087 miles on it. fortunately my wife was going very slow, otherwise there is no telling how severe an accident could have occurred. chrysler/jeep said that there has been no recalls on this particular model, yet i found a april 15, 2009 posting on the internet saying that there have been recalls for the upper control arm ball joints (recall n. j17) on models sold in the salt belt states. we are in pennsylvania. i've had the part replaced but would caution other jeep liberty owners about a potentially serious problem. *tr | |||
| 12/15/2008 | 78000 | 1 | |
| Upper ball joints worn to the point the vehicle was considered unsafe by jeep dealership. *tr | |||
| 12/22/2008 | 42000 | 1 | |
| Right front upper ball joint getting close to separation. *tr | |||
| 11/21/2008 | 57000 | ||
| Tl*the contact owns a 2003 jeep liberty. while driving 10 mph in reverse, the contact heard a loud noise and then the front passenger tire collapsed. the dealer stated that the upper ball joints fractured and needed to be replaced. the vehicle was towed to the local repair shop and the upper ball joints are currently being repaired. the manufacturer would not assume financial responsibility for the repair because there were no recalls available. the vin was unknown. the failure and current mileages were 57,000. | |||
| 11/13/2008 | 46000 | ||
| Tl*the contact owns a 2003 jeep liberty. while driving 25 to 30 mph, the vehicle veered to the left. the ball joints failed and caused the tires to flatten. the vehicle was towed to the contact's residence. he filed an incident report with chrysler. he has pictures of the vehicle. the failure and current mileages were 46,000. | |||
| 10/21/2008 | 120000 | 1 | |
| Upper ball joint broke while pulling into my drive way. had it broke only minutes earlier it would have lead to a serious accident. *tr | |||
| 10/18/2008 | 34600 | ||
| Tl*the contact owns a 2003 jeep liberty. when the contact took the vehicle to an auto shop for routine maintenance, he was informed that the rubber boots on the upper control arm ball joints were severely torn and needed to be replaced. the dealer recommended that the ball joints be replaced. they also stated recently that the part was on national back order and could not advise him of the date of availability. the vin was unknown. the current and failure mileages were approximately 34,600. | |||
| 09/04/2008 | 61000 | 1 | |
| While driving slowly across a bridge, my upper ball joint disconnected causing the passenger side front tire to fall off. no apparent warning that vehicle was in need of repair. no one was injured. had vehicle towed and control arm: upper ball joint replaced. the lower ball joints were replaced on 12/29/2006 due to the recall in 06' of the lower ball joints -- it appears the upper ball joints have the same issue. my concern now is when will the other side go bad? hopefully i won't be traveling at a high rate of speed when the other side goes, because i fear the outcome. it only had 61,000 miles at the time -- can i assume the side that was repaired is safe to drive another 61,000. it's not worth putting my life and/or others in danger. how can chrysler assure me that it is safe? i feel this is a dangerous and premature failure of this part and should be covered by chrysler, just for safety alone. *tr | |||
| 08/15/2008 | 58000 | 1 | |
| 2003 jeep liberty - lower ball joints replaced on recall notice now i have been advised that the upper ball joint needs replacing. i have read that this is a known problem but no recall has been implemented yet. *tr | |||
| 12/14/2006 | 48500 | 1 | |
| Making a left turn the upper ball joint separated stranding vehicle in the roadway until tow truck arrived, upper ball joint was replaced with oem part by a local dealer along with control arm which had been damaged. the same ball joint shows signs of wear not allowing proper front end alignment also pa state certified inspection garage stated vehicle wouldn't pass yearly inspection at given state and is unsafe to drive. ball joint was replaced approximately 17 months ago with 17000 mile added to vehicle. *tr | |||
| 02/06/2007 | 36500 | 1 | |
| Evening nb on i-15, semi in the way, 2003 jeep liberty 4x4, swerve to left to avoid truck, back to right to avoid car in lane, vehicle dove down on left front wheel and went end over end, then 3 complete rolls side to side. after 45 minutes i was cut out of vehicle. vehicle was totaled. *tr | |||
| 08/05/2007 | 63000 | 1 | |
| While driving at approximately 30/35 miles an hour, i hit a dip in a road ,my front passenger tire with swing arm collapsed outward. i have a jeep liberty sport. *tr | |||
| 05/12/2007 | 93000 | 3 | 10/18/2006 |
| Tl*-the contact owns a 2003 jeep liberty. while driving 25 mph he lost control of the vehicle. he hit a bolder on the road. road conditions were somewhat rainy. the vehicle was at the body shop and they are repairing the front suspension of the vehicle. the current and failure mileage were 93,000. the consumer provided a copy of the recall notice, insurance information, philadelphia non reportable accident report and estimate of repairs stating the vehicle is a total loss. updated 09/04/07 *tr | |||
| 03/20/2007 | 40000 | 1 | |
| 2003 jeep liberty upper ball joint failure (passenger side) - ball joint corroded and the ball pulled out of the socket during a left turn - wheel fell outward and laid down with vehicle resting on the tire vehicle is at dealer - awaiting word on proposed remedy this failure is exactly as described on a recall for the lower ball joints! | |||
| 09/26/2006 | 1 | 06/01/2006 | |
| Dt*: the contact stated while having recall work#06v288000 regarding suspension: front: control arm: lower ball joint performed on the vehicle, the dealer determined that the front axles and both wheel bearings needed to be replaced. the left axle was repaired, and when the front right axle was being repaired, it was noticed that the bolts in the axle were sheared and a lot of rust was present. there was no shaking or vibration prior to the incident. a representative at the dealership expressed that the manufacturer was contacted and determined that only 1 hour would be given to the dealer's mechanics to fix both sides. the vehicle was inoperable and was currently at the dealer. | |||
| 07/31/2006 | 1 | 10/18/2005 | |
| While driving down a road, the ball joint on the front driver's side broke making the vehicle undriveable and tearing up my wheel. luckily, my son was able to get the vehicle off the main road and call for help. this vehicle was a 2003 jeep liberty sport which i bought in october, 2005. this incident left me without transportation to work due to the uncooperative staff at the dealership and the main jeep consumer office. the garage hauled the vehicle to repair but insisted only repairing the joint that had broke. when i asked for a number to contact the main jeep company, i was told this dealership had no such number. i feel this was a lie because the next day i was able to acquire a number from another dealership in our area. i have requested both bottom ball joints be replaced but so far have been denied. i am trying to protect my family from having a serious accident and feel extremely fortunate that it has not already happened. *nm | |||
| 12/17/2003 | 5000 | 1 | 01/02/2003 |
| I have a 2002 jeep liberty. i am having a ball joint problem with my jeep by daimler chrysler similar to the dodge. i purchased my jeep (new) in january of 2003.i began hearing a scrubbing noise from the front of my vehicle in approx april 2003. i took it to a dealer near maxwell afb, alabama; they stated that because of recent rain something may have been wet/ moist. i continued with my trip back to dc. i didn't really notice the noise anymore. approx middle october i had a flat tire (front passenger). it was replaced by aaa contractor & fixed by a tire dealer. when i inquired what went wrong, they didn't/couldn't find anything. on october 31, 2003 i took my truck to be serviced at a alexandria, virginia jeep dealer for a 22,000 mile service (preventative care). so i dished out approx 270.00 for this service. two days later i noticed a scrubbing noise again. this time it was louder and was horrible! i visited the va jeep dealer furious that they just serviced my truck & i started hearing the noise. i was told that my front ball joint needed to be replaced, it just was a bad part and it was covered under warranty. i received a call the next day that the part was in but wasn't able to bring it in until two approx weeks later. the service tech assured my the truck was safe to drive but try to get the part replaced soon. i began to notice the truck pulling to the right & steering wheel violently shaking. the dealer don't provide loaner cars and i work on military base, i still couldn't get to work. at this point i blamed the dealer for my inconvenience. they put the part on december 10. they told my that it was recalled since the last time i had been in. the noise had stopped but not the shaking of the wheel and the pulling to the right. i returned my car to the service department (december 16). they performed a front end alignment. today is december 19 and my truck is still shaking and pulling to the right. i am available for contact if necessary.*ak | |||
| 11/05/2003 | 5900 | 1 | 06/27/2003 |
| Loss of control of 2003 jeep liberty resulting in accident and personal injury. driving car on parkway. gently stepped on brakes, car pulled sharply to the right. took foot off brake and reapplied, car pulled sharply out of control and to the left into center highway divide. could not pull car off center divide as car skidded to a stop. no other cars involved. damage to car and injuries reported to police. contacted jeep, they are sending an investigator over. have not heard anything since. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 04/10/2010 | |||
| Tl* the contact owns a 2003 jeep liberty. the contact received recall notice (nhtsa campaign id number 09v119000: suspension front, control arm) and upon contacting the dealer was told that they only received one set of parts per week. the contact was informed that he was number five on the dealers waiting list, which meant he would not be able to have vehicle repaired for at least another five weeks. the manufacturer was contacted but would not provide any further assistance. there were no failures at this time. the current mileage was 130,000. | |||
| 03/12/2010 | 80000 | ||
| Tl*- the contact owns a 2003 jeep liberty. while driving approximately 15 mph, the front end collapsed with separation of the front driver wheel axle. there was no prior warning. the vehicle was towed to an authorized dealer. the technician stated the failure was identical to a recall under nhtsa campaign id number 09v119000 (suspension: front: control arm). the vehicle had not been repaired at the time of the complaint. the failure and current mileages were 80,000. | |||
| 10/30/2009 | 122000 | ||
| Tl*the contact owns a 2003 jeep liberty. the contact was driving approximately 35 mph on normal road conditions. there was a loud noise outside of the vehicle, followed by an excessive vibration. the driver pulled over to the side of the road and inspected the vehicle. the vehicle resumed operation exhibiting continuous failures. the vehicle was taken to an authorized dealer for diagnostic testing. the failures were contributed to the upper control arm ball joint. there was a recall under nhtsa campaign id number 09v119000 (suspension:front:control arm). the contact experienced the identical failures as mentioned in the recall. however, the vin was excluded from the recall defect. the vehicle was repaired for the malfunction. the failure mileage was 122,000. | |||
| 12/15/2003 | 12000 | 2 | 03/27/2003 |
| I only stopped to realize that there was a problem when i saw that there was an investigation going. we lost control of our 2003 jeep liberty in the winter of 2003. we did not report it as it was a hill that had ice. we had the car in 4wd low and never went beyond 2 miles an hour. the car continued to slide and slide and there was no control over it and we ended up hitting the mountain, the better of the 2 scenarios the other going off a cliff. every hill i drive i have the same problem mostly when there is snow on the ground (even fresh non-ice) snow if there is any degree of angle to the hill, i can not drive it. i have slipped several times on angled dirt roads but not to the degree that i continue to have with snow covered hills....after reading the report i realized that this could be caused to the recall and issues that are taking place...i am not certain, but am giving this information should it help in any way....thanks! *jb | |||
| 05/06/2003 | 46000 | 1 | 05/06/2003 |
| Dt*: the contact stated while reversing out of a parking spot the ball joint fractured. the vehicle was towed to a dealership where the ball joint was replaced. the ball joint was replaced previously under a recall. updated 8/1/2006 - *nm | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 02/26/2010 | 95000 | ||
| Tl*the contact owns a 2003 jeep liberty. the contact stated while driving 25 mph the front suspension dropped causing the frame to sit on top of the tire. the contact towed the vehicle to a local mechanic and they discovered that the front lower ball joint was broken. the mechanic notice a recall for the suspension;front;control arm but the vehicle vin number was not included in the recall. the contact stated if the vehicle was traveling at a higher speed the vehicle would have caused a crash. the contact feels the manufacturer should be responsible for the repairs. the failure mileage was 95,000. | |||
| 05/23/2009 | 185000 | 1 | |
| 2003 jeep liberty limited. due for inspection may of 2009. failed to pass inspection due to front lower ball joints. next day, received notice in the mail regarding recall of front lower ball joints (the recall was issued in 2006, i found out later, but this was the first i was notified). called dealership (don white's of timonium) regarding recall, was told it would take a few days to receive parts, but still within the month of may, told that they would call in a few days with more exact dates. canceled appointment that i had previously made to have ball joints replaced, since recall would repair the parts free of charge. never received phone call, so placed call myself to dealership, told it would be several weeks to receive parts as they were on back-order. i then placed call to chrysler to investigate huge delay on recall parts (may 26th). i was told that they were on back-order, but chrysler would arrange for a rental (free of charge) while i waited for the parts to arrive. i was told they would call me in 3 to 4 days with the car rental information. never received phone call. called chrysler again on june 1st, was told to wait another day. called back the next day (today) and was informed that the dealership never ordered the parts and that chrysler needed to investigate further before i could be issued a rental, if i would get one at all. now the inspection has expired on the jeep and i am left with an unsafe vehicle. i still have to work and cannot afford a rental for what could amount to a month or more. *tr | |||
| 05/07/2008 | 113987 | ||
| Tl*the contact owns a 2003 jeep liberty. the contact received a recall notice for the lower ball joints. she took her vehicle to the dealer for repair and was informed that the upper ball joints also needed to be replaced. since only the lower ball joints were on recall, the dealer would not repair the upper ball joints. the recall number was unknown. the failure and current mileages were 113,987. | |||
| 04/18/2008 | 78000 | 1 | 02/10/2008 |
| Tl*the contact owns a 2003 jeep liberty. a couple of weeks after purchasing the vehicle, the contact heard a screeching noise coming from the front passenger side tire. the dealer stated that there were other matters that needed to be taken care of first. on april 18, 2008, while making a left turn at 5 mph, the contact heard a loud screeching noise. the front driver side of the undercarriage fell to the ground. the front driver side tire detached and was resting beside the vehicle, hanging on by a thread. the front fender, bumper, and wheel covering all detached from the vehicle and were damaged. the vehicle is currently with a mechanic. the vehicle was included in nhtsa campaign id number 03v460000 (suspension:front:control arm:lower ball joint); however, she never received a safety recall notice. the dealer stated that the front ball joints failed and needed to be replaced. the current and failure mileages were 78,000. updated 05/19/08. *lj updated 05/19/08. *jb | |||
| 12/14/2007 | 75000 | 5 | 09/23/2002 |
| Tl*the contact owns a 2003 jeep liberty. while turning right or left at any speed, the contact heard a popping sound coming from the floor of the vehicle. the steering wheel became difficult to maneuver. the vehicle was diagnosed by the dealer, but the failure still persists. the current mileage was 86,000 and failure mileage was 75,000. updated 05/07/08 *bf the dealer stated the upper ball joint was bad. the lower ball joints had been replaced 3 times. updated 05/07/08. *ub | |||
| 04/06/2008 | 49900 | 1 | 08/31/2002 |
| While driving slowly out of my driveway, my upper ball joint disconnected causing the passenger side front tire to fall off. i did have my children with me however no one was injured. the apparent recall in 06 of the lower ball joints was unknown to me at the time. chrysler did replace the upper and lower ball joints. i was charged a $150. deductible which i feel is very unfair considering the investigation revolving around the upper ball joints and obvious concerns about the lower ball joints. my concern now is when will it happen again, it only had 50,000 miles at the time and can i assume it's safe to drive another 50,000. it's not worth putting my kids in danger. how can chrysler assure me that it is fixed! *tr | |||
| 05/29/2007 | 61000 | 1 | 04/07/2003 |
| Tl*the contact owns a 2003 jeep liberty. while driving approximately 55 mph, the contact heard a loud breaking noise and the steering immediately locked, causing him to lose control of the vehicle. the rear passenger side tire detached from the vehicle; however, he was able to avoid a crash and successfully stop the vehicle. the vehicle was towed to a local garage. a police report was filed. a professional technician inspected the vehicle and noticed that the front and rear axles were corroded for a very long time, which caused them to fail. the insurance company stated that the vehicle was completely destroyed. the dealer did not provide any assistance. the manufacturer stated that the vin was included in nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint), but the contact never received a recall notice. the manufacturer sent an investigator to inspect the vehicle and it was discovered that there was no correlation between the failure and the recall. the manufacturer is refusing to assume any liability for any of the damaged components caused by the failure. the vehicle has not been repaired and the contact has pictures of the failed component. the failure and current mileages were 61,000. updated 05/06/08 *bf the consumer had brusing on his shoulder. updated | |||
| 02/13/2008 | 67000 | 1 | |
| Front left wheel fell of my jeep liberty 2003, cause a head on collision, with a serious injury. *tr | |||
| 07/08/2007 | 1 | ||
| 2003 jeep liberty with lower ball joint problems. customer states that she never received the recall for the lower ball joint repair. she ended up breaking down on the road, and chrysler will not refund her. *kb the consumer stated while driving, the left front wheel became loose and fell of the vehicle. the manufacturer stated the way the consumer went about having the vehicle repaired negated any reason for them to consider reimbursement. the dealer also found play in the left front outer tie rod and left front axle boot. *jb | |||
| 01/01/1901 | 1 | ||
| 2003 jeep liberty recall for lower ball joints. customer stated that she received the recall and dealer told her when she called to set an appointment that they would not be able to replace the parts because they did not issue enough parts. *kb *tr | |||
| 01/01/2004 | 10000 | 1 | 09/11/2003 |
| Tl*the contact owns a 2003 jeep liberty. while driving 45 mph, the contact lost control of the vehicle and crashed into a wall. the vehicle was destroyed. she suffered a concussion and her left arm was dislocated. she was transported to the hospital by an ambulance and a police report was filed. a mechanic stated that the lower ball joints were failing. the current and failure mileages were 10,000. | |||
| 08/29/2007 | 56000 | 1 | 10/01/2006 |
| Tl*the contact owns a 2003 jeep liberty. while driving 2 mph, the contact heard a loud snap coming from the vehicle. the vehicle was towed. the dealer stated that the driver side upper ball joint snapped. the contact received and the vehicle was serviced for recall notice number 03v460000 (suspension:front:control arm:lower ball joint). the current and failure mileages were 56,000. updated 09/18/07 *tr received 12/12/07 *lj updated 12/12/07 *tr | |||
| 06/16/2007 | 29000 | 1 | 09/14/2006 |
| 2003 jeep liberty with lower ball joint problems customer states that he was not notified about the recall and wants to know who notify the consumer**cc the consumer stated while driving the lower ball joint broke, after much discussion the ball joint was repaired. the consumer stated the recall notices were sent out 3 days prior to purchasing the vehicle and was never informed of the recall. the consumer stated that the dealer never informed her of the recall and stated was not responsible to inform the consumer of the recall but the consumer wants to know who was supposed to inform her of the recall and what the procedures are for notifying consumers? *tr *updated 12/12/07 *bf updated | |||
| 08/20/2007 | 18000 | 1 | 08/29/2006 |
| Tl*the contact owns a 2003 jeep liberty. while making a turn at 15 mph, the front driver side wheel detached from the vehicle. the contact felt that the failure could have been avoided if the wait time for the lower ball joint repair had been shorter. the vehicle was towed to the repair shop. the vin and engine size were unavailable. the current and failure mileages were 18,000. | |||
| 10/26/2006 | 48000 | 1 | 09/11/2004 |
| Tl*the contact owns a 2003 jeep liberty. the contact received a recall notice for the lower ball joints on october 26,2006 and has been placed on two different waiting lists. it has been nearly one year since the notice was received and she still has been unable to get her vehicle serviced. she has been to two dealers and they both stated that they are not receiving the sufficient amount of parts to satisfy the high demand. the current mileage was 58,000 and failure mileage was 48,000. updated 08/30/07. *jb | |||
| 02/01/2007 | 0 | 1 | 09/10/2006 |
| I received a recall notice in january about the lower ball joints on jeep liberty's. i called my dealer in order to have the defect corrected and was told that i was put on the list. it is now august and i still haven't received a call back to get the defect corrected. i called to ask the dealership if they could give me a time frame on how long it would be before i got my jeep fixed and they said it is a long list, you will be called. chrysler only sends us two replacement parts a week. *tr | |||
| 07/01/2007 | 0 | 11/04/2004 | |
| Tl*the contact owns a 2003 jeep liberty. the vehicle was repaired for nhtsa campaign number 06v288000 (lower ball joint). the contact was charged a labor fee for a stripped cap screw. the current mileage was 56,667. there was no failure. | |||
| 11/01/2006 | 0 | 09/01/2003 | |
| Tl*- the contact owns a 2003 jeep liberty. the contact stated that he took the vehicle to the dealership for the lower ball joint recall, and the dealership stated that there was a waiting list to which they could be added. the contact has been waiting since november of 2006, and had not received a call from the dealership. there had been no failures to date. the current mileage was 73,000. | |||
| 08/06/2007 | 0 | 10/31/2005 | |
| Tl*the contact owns a 2003 jeep liberty. the contact received a recall notice concerning the lower ball joints. the dealer stated that the parts for the recall repair were unavailable. there had been no failure to date. the recall number was unknown. the current mileage was 30,000. | |||
| 09/01/2006 | 60000 | 1 | 03/01/2003 |
| Tl*the contact owns a 2003 jeep liberty. the contact received recall notice number 03v460000 (suspension:front:control arm:lower ball joint) in september of 2006. he stated that the noise coming from the failure caused distress to his family, which escalated into arguments. he further stated that the noise level of the ball joints was unbearable. he notified a local and national jeep dealer, but they have not responded to any of his calls. the recall was never repaired due to the unavailability of parts. the lengthy waiting list placed him three months behind from his original appointment date. the vehicle has since been sold. the failure speed was unknown. the failure and current mileages were 60,000. | |||
| 05/03/2007 | 48000 | 20 | |
| Tl*the contact owns a 2003 jeep liberty. she stated that she would occasionally hear a grinding noise in the front of the vehicle. there was a recall for the front lower ball joints (nhtsa campaign # 06v288000) however; the dealer stated that the parts were on backorder. the failure mileage was 48,000 and the current mileage was 51,000. | |||
| 08/02/2007 | 0 | 11/01/2006 | |
| Tl*the contact owns a 2003 jeep liberty. the dealer stated that the front lower ball joints could damage the front suspension and cause a loss of steering. there had been no failure to date. the current mileage was 66,139. | |||
| 08/01/2007 | 1 | ||
| Tl*the contact owns a 2003 jeep liberty. there is a recall for the lower ball joint (nhtsa campaign#06v288000). the dealer stated that they received three parts per month and would be unable to say how it would take to perform recall work. the current mileage was 58,000. there had been no failure to date. | |||
| 03/12/2007 | 1 | ||
| Back in march, i received a recall notice from daimler chrysler regarding the lower ball joints in my jeep. steering can fail causing a crash. i called my local dealer and was told i was 80th on their waiting list. i called in may and was told they would get to me sometime in july!! today is august 1 and my recall is still not fixed. they blame the jeep corp for not providing enough parts to fix all the problems. *jb | |||
| 02/25/2007 | 54000 | 2 | 10/15/2003 |
| '03 jeep liberty - left lower front ball joint failed and separated while the vehicle was in motion at low speed during a turn (left upper ball joint failed previously ref. complaint confirmation #1019828). lower ball joints were replaced twice before under recall #c36. the service dealer replaced the both the right and left lower control arm ball joints under recall #f23, along with the axle half shaft, axle drive shaft seal, axle shaft seal housing, tire and wheel. *jb | |||
| 01/01/2007 | |||
| I simply cannot get my jeep dealership to replace my recalled ball joint assembly. i've been waiting 7 months and have recieved nothing but a song and dance. | |||
| 06/24/2007 | 108984 | 1 | 11/14/2002 |
| Never received a recall notice for anything about the jeep now. while driving the front left wheel feel off the ball joint snapped. *ak | |||
| 12/27/2006 | 1 | 08/15/2002 | |
| I received a recall notice for my 2003 jeep liberty (safety recall f23) late last year and called the nearest dealer in flemington in december 2006 to schedule an appointment to have it repaired. they advised that there was a waiting list as they only received a few kits per week and that they would call when they could schedule an appointment for me. it is now may 20th and still no phone call. although the defect from the recall notice seem serious, i suppose it must not be since it's almost 6 months later and they still have not called. i will be calling the flemington jeep dealer again this week to check the status and if they cannot help, i will call another dealer to see if this is something they will be able to address. *tr | |||
| 03/26/2007 | 77000 | 1 | 12/04/2002 |
| Tl*the contact owns a 2003 jeep liberty. the contact received recall notice#06v288000: suspension:front:control arm:lower ball joint in february. the mechanic stated that there was damage to the tie rod and steering knuckle. the dealer stated that they would repair the vehicle at no charge; however, they advised her at the appointment that she was responsible for paying $600 to repair it. the dealer also stated that the recall repairs are only related to the lower ball joints. the failure mileage was 77,000 and the current mileage was 77,310. the dealer stated replaced left outer tie rod, left knuckle, wheel speed sensor, and fixed hub assembly. the consumer provided invoices of repairs for vehicle. updated 07/05/07 *tr | |||
| 12/21/2006 | 43080 | 1 | 08/19/2003 |
| Tl*the contact owns a 2003 jeep liberty. the contact stated that his vehicle has a safety recall on the upper and lower ball joints and he has been trying to get the recall repair done since december of 2006. in december of 2006, the vehicle was involved in a crash while traveling 35 mph. the vehicle spun out and crashed into another vehicle while making a left turn on a wet road. a police report was filed and the contact has reports and receipts of the work performed on the vehicle. the current mileage is 45,000 and failure mileage was 43,080. | |||
| 02/23/2007 | 106745 | 1 | |
| Champion chrysler-jeep inc safety recall f23 customer is very upset that after getting recall fixed that she had to pay out of pocket for the upper ball joints**cc the dealer stated the rear right seatbelt does not latch and the left right power window does not work. the consumer has provided the invoices for repair. update *tr | |||
| 01/01/1901 | 1 | ||
| 2003 jeep liberty customer states that it has been months regarding the recall on the lower ball joint and her car is still not fixed**cc *tr | |||
| 02/22/2007 | 1 | ||
| I had a safety recall from daimlerchrysler (safety recall f23 - lower ball joints). i keep trying to get my car serviced from larry h. miller chrysler jeep dodge (801-553-5550), but each time i get a short answer that they don't have the parts and will call me back. i started this process in february. thanks, brandon *tr | |||
| 04/08/2007 | 61215 | 1 | 09/01/2006 |
| Tl*the contact owns a 2003 jeep liberty. while turning into the driveway at 15 mph the vehicle produced a loud noise. the contact lost control of the vehicle and struck the side of a curb. the contacts head struck the dashboard. while attempting to drive the vehicle after the crash the contact was not aware that the tire detached from the vehicle, and noticed that it had flattened and the axle failed. in december 2006 the contact received recall notice # 03v460000 for the repair of the lower ball joints, and was currently on the dealers waiting list. the failure mileage was 61,215.*ak the consumer has provided pictures of the vehicle and the invoices for repair. updated 06/14/07 *tr | |||
| 01/01/1901 | 1 | ||
| 2003 jeep liberty the consumer has not been able to get the recall fixed due to the parts not being available**cc *jb | |||
| 01/01/1901 | 1 | ||
| Customer states that she is still on the waiting list for parts to fix the recall and wants information on how this problem can be resolved**cc lower ball joint recall. *jb | |||
| 03/23/2006 | 23000 | 1 | |
| Tl*the contact owns a 2003 chrysler jeep liberty. the contact received recall #06v288000 and, since december of 2006, has been on a waiting list to have the lower ball joint replaced. the contact had not experienced any malfunctions with the vehicle at this time. the current and failure mileage were 23,000. *ak | |||
| 03/26/2007 | 1 | ||
| Don hill pontiac jeep ,2523 e,stone drive, kingsport, tn stated they do not have the parts to replacesafety recall f2 concerning ) lower ball joints on my 2003 jeep liberty. *ak | |||
| 02/22/2007 | 55000 | 1 | 06/01/2005 |
| Tl*- the contact owns a 2003 jeep liberty which had been recalled. a crash occurred as a result of the faulty ball joint on the vehicle. on february 22, 2007 the contact was driving at 30 mph on the highway, it was a cloudy but dry day and while exiting the highway the steering wheel became loose, it began to move left to right and the vehicle made a sharp left turn crossing into the left lane, ultimately striking the left guard rail on the ramp. the contact took the vehicle to the repair shop that chrysler recommended. an investigator for chrysler inspected the vehicle and reported that the vehicle did not have a loose ball joint, but the contact believed it was. the current and failure mileage were both 55,000. *ak consumer states she believes that a loss of lubrication which lead to corrosion, accelerated wear and separation from the steering knuckle in which resulted in the loss of jeeps directional control. consumer also states known fact of defect in 2002-2006 around front suspension lower ball joint. *04/23/07tr | |||
| 01/01/1901 | 1 | ||
| 2003 jeep liberty customer is looking for reimbursement for repairs because customer never received recall notice**cc the consumer stated the ball joint separated and subsequently caused the vehicle to drop down on to the tire/wheel assembly to the point where complete control of the steering was lost. the manufacturer denied reimbursement, because the consumer did not have the work done at a chrysler dealership. *jb | |||
| 03/21/2007 | 55000 | 1 | 01/01/2004 |
| Tl* the contact owns a 2003 jeep liberty. the contact has been waiting to have the lower ball joints repaired. the nhtsa campaign id number is 06v288000. since november, the dealer in her area stated that they don't know how soon they'll receive the parts. the current and failure mileage were 55,000. | |||
| 01/27/2007 | 1 | ||
| Tl*-the contact stated that his daughter was in a crash with her 2003 jeep liberty on 01/27/07. the airbags did deploy. he stated that early that morning, on a clear day she crashed the vehicle resulting in her death. the contact stated that from the pictures of the crash, the wheels of the driver side looked unusual. the vehicle was on recall, but he was not sure if the recall had been repaired prior to the crash. the contact was waiting for the investigation to be completed. he felt that the crash was due to a failure in the lower ball joints. he also stated that the his daughter constantly complained that the tires and brakes were functioning incorrectly. the contact stated that his daughter constantly took the vehicle to the dealership complained about these problems, but the dealership would not do any repairs without the contact paying for the repairs. | |||
| 12/15/2006 | 1 | 11/26/2004 | |
| Tl*- the contact received recall notice 06v288000 on the 2004 jeep liberty with 69000 current mileage on 12/5/2006. the vehicle had been repaired on the previous recall, and the contact was not having any current problems. her complaint was that chrysler should be making more parts available due to the seriousness of the recall. *ak | |||
| 03/14/2007 | 32000 | 1 | 09/07/2003 |
| We have a 2003 jeep liberty that has been recalled due to problems with the ball joints. the dealership is informing her that they do not have the parts in stock. the dealership informed the contact that the parts are in back order. it has been 3 months since the client has heard from the dealership. also got hit with an extensive repair bill on the brake system due to corrosion - vehicle has only 32,000 miles on it. *jb | |||
| 12/18/2006 | 59000 | 1 | 07/01/2003 |
| Tl*- the contact owns a 2003 jeep liberty. the vehicle was taken to the dealership on january 2, 2007 due to receiving a recall notice for the lower ball joints. the dealership stated that the parts would be available in about 4-8 weeks. she was advised on march 14,2007 that therewas a waiting list to have vehicle repaired ,and it would be another 5-10 weeks. the current mileage on the vehicle was 59,000. there had been no failures to date.*ak | |||
| 12/06/2006 | 1 | 10/01/2003 | |
| I received a recall for lower ball joints on my 2003 jeep liberty. my dealership can't seem to get them. i have ordered them twice since december when i received the recall notice. apparently they are on a national back order. when can i expect to get these replaced. i have a lot of clunking in the front. especially when it is wet outside. *jb | |||
| 12/27/2006 | 1 | ||
| In october 2006, i received a safety recall notice for a 2003 jeep liberty, safety recall f23-lower ball joints. i called brunswick chrysler on 2060 route 130, monmouth junction, nj 08852 for an appointment on november 2, 2006, and was advised to call back in 3 weeks because the parts were in restriction. i called back on november 21, 2006, and was advised to call back in another 3 weeks because the parts were in restriction. in mid december, i called back and the parts were available and i scheduled an appointment for december 27, 2006. i left my car at brunswick chrysler for 6 hours before they informed me that they ran out of parts and to call back in 3 weeks to make an appointment. in january 2007, i called a different dealership, global auto mall in north plainfield, nj. i am still on the waiting list. global auto says they only receive 2-3 parts from the manufacturer a week. i feel chrysler is not remedying this defect within a reasonable time. *jb | |||
| 12/15/2006 | 1 | 05/15/2003 | |
| I am the owner of a 2003 jeep liberty that is subject to ball joint recall (notification code f23. i have called georgetown jeep of westport, ct on two occasions since 12/06 after receiving notice of recall. they have refused to give me an appointment to repair the problem. i understand that this is a safety issue that affects control of the vehicle. i am sending a copy of this complaint to the ct attorney general. | |||
| 03/08/2007 | 60 | 08/06/2004 | |
| Tl* - the contact owns a 2003 jeep liberty. while driving at 10 mph and making a turn there was a grinding sound. the contact was informed by the dealer that they were in the 20% range on the waiting list. the grinding sound occurred for a couple of months. the contact was aware of the safety risk involved due to recall# 06v288000. the current mileage was 30,251. *ak | |||
| 03/06/2006 | 2 | 05/03/2003 | |
| Tl*- the contact received a recall notice on lower ball joint rec on the 2003 jeep liberty with 36158 current mileage. the vehicle was repaired, but the dealer discovered that the right knuckle that held the ball joint was worn. the dealer would not replace the knuckle because it was not a part of the recall. the contact complained that the recall did not cover the entire problem. **ak the problem was determined to be the lowert ball joint. updated 04/12/07. *jb | |||
| 03/03/2007 | 1 | 12/15/2002 | |
| Daimler chrysler has not fixed the safety recall f23 - lower ball joints problem on our 2003 jeep liberty vehicle. the dealer they referred us to never contacted us to let us know the parts had arrived and that we could bring the vehicle in for repair. the dealer has now moved or gone out of business. we are worried that the suv will malfunction and crash without the repairs. *jb | |||
| 03/01/2007 | 60000 | 2 | |
| Tl* - the contact owns a 2003 jeep liberty. the contact was concerned that she received more than one recall for the same failure. the first safety recall was 03v460000, and the second one was 06v288000. *ak | |||
| 12/01/2006 | 1 | 10/24/2003 | |
| Tl*- the dealer in her area stated that she could not bring in her 2003 jeep liberty with 56000 current mileage in to repair the ball joint recall during the first week of march. she would have to bring in the vehicle the second week in march. the contact stated that two weeks was too long to wait to have a recall honored. there had been no failure to date.*ak | |||
| 12/01/2006 | 1 | 10/24/2003 | |
| Tl*- the dealer in her area stated that she could not bring in her 2003 jeep libertywith (56000 current mileage to repair the ball joint recall during the first week of march. she would have to bring in the vehicle the second week in march. the contact stated that two weekswas too long to wait to have a recall honored. there had been no failure to date. *ak | |||
| 02/23/2007 | 67250 | 1 | 12/06/2005 |
| Tl* - the contact owns a 2003 jeep liberty sport. the contact stated that the problem was with daimler chrysler and the length of time that it was taking them to make the safety repairs on the lower ball joints. the contact stated that they have been waiting since november. she asked for a rental car while waiting for the repairs to be made, and was denied, and did not believe that was fair. the contact heard noises coming from the lower ball joints. the weather conditions were poor, it was wet. have been wet. the current mileage was 67250. there had been no failures to date.*ak | |||
| 11/01/2006 | 1 | 07/01/2004 | |
| Tl*- the contact owns a 2003 jeep liberty. the contact received nhtsa recall 06v288000 concerning the lower ball joint . the contact has called the dealership in her area, and they stated that they didn't have any parts available. she has been trying to get the recall repair performed since november of 2006 there have been no failures to date. the current mileage was 40000.*ak | |||
| 10/01/2006 | 23000 | 0 | 08/01/2003 |
| Tl*- the contact owns a 2003 jeep liberty. the contct received recall 06v288000 concerning lower ball. the contact called the dealership in her area, and they stated that it could take 4 months in order for them to set up the recall service. there have been no failures to date.*ak updated 03/30/07. *jb | |||
| 02/13/2007 | 1 | 02/13/2003 | |
| I own a 2003 jeep liberty that has been recalled for the lower ball joints. the recall was issued in september 2006. the recall states of the importance of replacing the ball joints. but the problem is that the dealers can't get the parts to fix the problem. i have been on a waiting list for several weeks now, and still am about the 40th person down the list to have this service performed. the recall states that a crash could occur without warning. i realize not all vehicles may be affected, but how do we know if our vehicle is safe? i could understand a few days or a couple of weeks to order a part, but the longer it takes, the safety of my vehicle puts my life in jeopardy, as well as others on the road. i don't understand why this is taking so long on such an important matter. it could take months for my dealer to fix my vehicle, and i am sure there is a long list after my name. it seems like the safety of myself, and other jeep consumers is not being taken seriously. so why do they send out recalls if they can't get the problem fixed? *nm | |||
| 09/07/2006 | 1 | ||
| Tl*- the contact stated received recall 06v288000 on 09/2006 for a 2003 jeep liberty recall on lower ball joints. the contact stated that as of today she still hadn't received the repairs on the vehicle. the vehicle was having steering problems, and was making a loud noise under the hood. she had contacted the dealership on numerous occasions, and they stated that the part was still not in. the dealership had informed her that there was a long waiting list, and since she hadn't purchase the vehicle from that particular dealership, she may have to wait a little longer. the current mileage was 50000. there has been no failure to date.*ak | |||
| 10/25/2006 | 1 | ||
| Received a recall notice from dealer back in october 2006 for front suspension lower ball joints. called to make an appointment and they said it would be a long time to get the parts and then i had to be on a wait list. had not heard back as of february 2007, so i called the dealership again and they said the same thing and they would call me when they got the parts. it's going on 3+ months...i have had this same recall in the past and they were very prompt about it. *nm | |||
| 01/02/2007 | 1 | 02/14/2003 | |
| Tl*- the contact owns a 2003 jeep liberty. there was a recall for the lower ball joints. the dealer advised her that there were not enough parts to repair the vehicle, and placed her on a waiting list. she also spoke to the manufacturer, and there wasn't anything they could do to assist her. the current mileage was 68,000. the contact hasn't experienced any failures to date. *ak updated 02/27/07/. *jb | |||
| 11/30/2006 | 1 | 10/10/2005 | |
| My dealer has not remedied the problem yet. i have called to bring in my vehicle i was placed on a list. i received this notice back in november i immediately called. im still waiting to have my vehicle repaired. *nm | |||
| 02/02/2007 | 20 | 1 | 02/28/2003 |
| I was driving from canton, ny to corning, ny. at approximately 3:15 pm on feb 2nd i made a right hand turn and experienced a failure in the drivers side ball-joint. the suspension caught on the rim of the tire and i was barely able to get the car most of the way off the road. the car would not move after that. i had to call a tow-truck and he was able to drag the jeep onto a flat-bed and transport the jeep to a local dealer. the dealer was outstanding(peter koch in seneca falls, ny)! they had an emergency set of ball-joints and were able to fix my car that afternoon. the drivers side front rim was ruined and the dealer instructed me to have it replaced. the dealer used the spare rim during the repair. my concern is that 15 minutes earlier i had been driving on the ny state through way and can only imagine what would have happened had this joint failed at 65 mile per hour. i have been on the waiting list at my local dealer for at least three months and may be even 6 months for this recall repair! this is unacceptable! i checked with my local dealer this morning and i am number 31 on the recall list - the dealer said that they receive between zero and 3 sets per week. this is unacceptable. jeep should stop producing new vehicles until this potential life-threatening defect has been fixed in the jeeps that have already been produced. i have seen this defect described as a loosening of the ball-joint. i believe that to be an understatement. this part fails and the result of a failure can be catastrophic. *jb | |||
| 12/05/2006 | 21000 | 1 | 02/01/2004 |
| Tl* -the contact called regarding a 2003 chrysler jeep liberty. the contact stated that he received recall letter 06v288000 for the lower ball joint. the part was ordered on 12/11 ,and he was told it would arrive in approximately 4-6 weeks. the contact called the chrysler dealer on 2/2/07, and was told it would be another 6-8 weeks. the contact has not experienced any problems with the vehicle at this time. *ak updated 02/27/07. *jb | |||
| 01/27/2007 | 48000 | 1 | |
| Tl* - the contact called regarding a 2003 jeep liberty. the contact received recall letter 06v288000 for the lower ball joint. the contact called the dealer, and they told him that the would call him when the part arrived, but it has been over three weeks and he has not heard from the dealer. the contact has not called the dealer back. the contact has not experience any problems at this time. *ak | |||
| 12/19/2006 | 0 | 1 | 10/31/2003 |
| I received a safety recall notice on december 13, 2006 (notification code f23 - jeep liberty 2003). when received, i called the dealer to coordinate a visit to replace the defective parts. the dealer representative told me that there is a delay of approximately 1 month and a half to provide the service since chrysler is unable to supply the demand for the recall's parts rapidly. *nm | |||
| 01/29/2007 | 45000 | 1 | 03/09/2004 |
| Tl* - the contact owns a 2003 jeep liberty, and received safety recall 06v288000 . the contact complained about the length of time it took to get the safety recall repair on the lower ball joints done. the contact was told that it would take two months before the dealer will receive the replacement parts. *ak | |||
| 01/27/2007 | 1 | 03/15/2003 | |
| I received a recall notice at the end of december and i proceeded to call the local dealer to schedule an appointment to get the vehicle taken care. i called the end of the first week of january and was informed by the person at the dealership that my name would put on the list and the parts to be ordered since they did not have them in stock. the person proceeded to inform that it would take awhile and that i would contacted when the parts came in and an appointment scheduled then. today is january 27th and i have not received a call from the dealership in getting my vehicle scheduled for service. *nm | |||
| 11/28/2006 | 1 | 12/24/2002 | |
| Safety record f23-lower ball joints. i notified the local dealer on nov 28, 2006 about the letter. they told me in a week they received would the parts. i've called several times without any results. at this date january 23 2007 my jeep has not been fixed. the problem is water may enter into the lower ball joints on my jeep this can cause the ball joint to corrode and separate .ball joint separation can result in loss of steering control and cause a crash without prior warning. i appreciate any help on this matter. thank you. *jb | |||
| 01/22/2007 | 38000 | 1 | |
| Tl* - the contact received a recall notice, #03v46000 for the 2003 chrysler jeep liberty. there were lno failures at this time. the dealer advised the contact that the part will be available in 10 weeks. *ak | |||
| 12/27/2006 | 1 | ||
| Recall on ball joints. called dealer 12-27-06 told they do 3 cars a week on recalls. i called on 1-22-07 to find out how much longer before mine would be repaired they cannot get the parts from daimler chrysler to take care of the ones they have. i called daimler chrysler but all i received a recording and could not process any complaint. *jb | |||
| 01/20/2007 | 1 | 09/30/2003 | |
| Lower ball joint recall - dealerships are putting customers on waiting lists claiming that chrysler is not supplying the parts in order to do the recall. i am on a waiting list of 30 people. please help. *jb | |||
| 01/20/2007 | 1 | 10/31/2003 | |
| I have went to three different chrysler dealerships in order to get my lower ball joint recall fixed and each dealership has a waiting list of over 30 or more people. i have talked to the service managers of each establishment and they have all explained to me that they are only shipped three sets of lower ball joints a month. i travel extensively and need to get this repaired but i am unable to do so. are they wanting something serious to happen before this is repaired or what. please help me remedy this problem. *jb | |||
| 12/20/2006 | 1 | ||
| I have a 2003 jeep liberty. i received a recall notice in december 2006 f23 - lower ball joints. i promptly called the dealership per the instructions. that was around december 20th 2006. i was put on a list for them to call me when the parts came in. i called again jan 19th 2007. i was told that they were not getting the parts very fast and that they were still waiting for parts they ordered in nov 2006. they told me that it will still be several months. my concern is that the recall says the defect can cause a loss of steering control. i don't mind waiting a few weeks - but a few months seems excessive. i drive my 3 kids around in this car!!! *nm | |||
| 01/17/2006 | 0 | 2 | |
| Tl* - the contact stated that he had the lower ball joints replaced in 2004 due to a recall 03v460000 on his 2003 chrysler jeep liberty. he also had the lower ball joint replaced in 2006 and after the left the repair shop a front wheel fell off. the contact received recall letter 06v288000 approximately 3 months later. the vehicle still has a vibration in the front end. the dealer said they could not find where the vibration was coming from and recommended the contact buy 4 new tires. the contact purchased the tires, but the vehicle still has the vibration in steering wheel. the dealer has refused to service the vehicle any further. the mileage is unknown by the contact. *jb updated 2/22/2007 -*nm | |||
| 01/18/2007 | 34000 | 1 | 06/01/2003 |
| Tl* - the contact received recall letter 0346000 for the lower ball joint on her 2003 jeep liberty. the contact stated she had an appointment scheduled for 1/18/07 for the service repair. the contact went to the dealer and was told that they did not have the part. the contact stated she has been trying for over two months to get the part replaced. the vehicle has 34,000 miles and has not currently experienced a failure. *jb | |||
| 01/01/2007 | 1 | 08/01/2006 | |
| Regarding recall f23 lower ball joint. **cc the consumer was contacted about the recall on september 14, 2006. the consumer has not had the recalled ball joint replaced yet due to lack of parts. the consumer feels 4 months is an excessive amount of time to wait for recalled parts. *nm | |||
| 12/15/2006 | 57000 | 1 | 05/01/2003 |
| Tl* - the contact has a 2003 jeep liberty that is involved in the ball joint recall with an odometer reading of 57000 miles. the contact has called the dealership in her area and, they stated that it can take 4-8 weeks in order for them to receive parts and set up service. nhtsa campaign id number : 06v288000 there has been no failure to date. *nm updated 2/22/2007 - as of feb 6, 2007 the consumer has not heard from the dealer to set up an appointment to have the recall repairs made. *nm | |||
| 01/16/2007 | 30930 | 1 | |
| Tl* - the contact received recall letter 06v288000 a few months ago. the contact had an appointment with the dealer for repair on 1/16/07. the dealer called the contact and told her the part did not arrive. the contact has not experienced any problem. the vehicle has 30,930 miles. the contact was told it would take approximately 3-4 weeks for the part to come in. *nm | |||
| 01/16/2007 | 53000 | 1 | 11/01/2002 |
| Tl* - the contact has a 2003 jeep liberty that is involved in the ball joint recall. the contact has called a dealership in her area and they stated that it can take 4-12 weeks in order for them to set up service. nhtsa campaign id number : 06v288000 . *nm updated 2/22/2007 -there were no parts available to perform the recall. *nm | |||
| 01/16/2006 | 60000 | 1 | 04/01/2003 |
| Tl* - the contact received recall letter 06v288000 for the lower ball joints on a 2003 chrysler jeep liberty. the contact has been waiting for 2 months and is currently number 11 on the waiting list. the contact has not had any failures with the vehicle to date and currently has approximately 60,000 miles on the vehicle. *nm | |||
| 01/12/2007 | 2 | ||
| I have two issues. the first being that i received the recall notice for the lower ball joints on my 2003 jeep liberty. i contacted the dealer on nov. 16, 2006 and was asked for my name, number, and address. the man told me that the parts were not in stock and had to be ordered which may take 4-5 weeks. he said they would contact me as soon as the part came in. it has been two months and i have yet to be contacted. recalls are supposed to be done in a timely manner. is this shortage of parts really the problem or it my local dealer. my second issue is that of the floor shifter. the last two times i drove my jeep, it refused to go into park or 1st gear. i tried pressing harder on the button on the underside of the shifter, turning my vehicle off, and giving it force. the first time i ended up driving to my local mechanic who couldn't get it into park at first either, after giving it some force it went in, however he seemed to ignore the fact that it was a problem with the vehicle and told me to make sure i press the button in when trying to put it into park. it happened the following day when i was parking in front of my home. i struggled for 15 minutes, then drove around the block and tried again. i went into park although not smoothly. i will be contacting the dealer tomorrow. i was wondering if anyone else had this issue and would it be covered under any warranty. i have had nothing but negative experiences with dealers, therefore i am dreading having to take my jeep and pay for a defect. please if you have any information on these issues, let me know. thank you for your time. *nm | |||
| 10/12/2006 | 54146 | 1 | |
| Tl* - the contact received recall letter 06v288000 for the lower ball joints. the contact stated that she called the dealer on october 13, 2006 and was told they would order the part. the contact called the dealer back 1/12/07 because she was told it would take approximately 3 months to get the part, she was told that the part had not been order. the dealer has told the contact once again they will call when the part arrives. the vehicle has an odometer reading of 54,146 miles. the contact stated that when the driver applies the brakes or when the steering is turned left or right there is a vibration. *nm | |||
| 01/12/2007 | 64000 | 1 | 08/01/2005 |
| Tl* - the contact has a 2003 jeep liberty that is involved in the ball joint recall. the contact has called the dealership in her area and, they stated that it can take 4-12 weeks in order for them to set up service. nhtsa campaign id number : 06v288000. *nm | |||
| 01/11/2007 | 1 | 10/31/2002 | |
| Daimler chrysler is not sending the dealership sufficient number of parts to repair the recalls. i've been waiting over a month and call practically everyday to see if a shipment of the lower ball joint parts have come in. meanwhile it's very unsettling to know that my steering can fail at any moment. perhaps daimler chrysler would rather hear from my surviving family and their attorneys should anything happen to me due to their failing to provide a replacement to an inexpensive part that could directly be the cause of an unfortunate accident. *jb | |||
| 10/27/2006 | 92068 | 1 | |
| Tl* - the contact experienced ball joint failure at 5 mph in the 2003 jeep liberty. the vehicle was towed at a cost of $63.50. the vehicle was left at dealership awaiting parts for repairs under recall 06v288000. the vehicle has been at the dealer from 10/27/06 to 11/28/06. the contact rented a vehicle from 10/27 to 11/13 at a cost $424.81. daimler chrysler jeep would only provide goodwill dollars to cover towing $63.50 and not the rental. *ak | |||
| 01/08/2007 | 34000 | 1 | 11/07/2003 |
| Tl* - the contact received recall 06v288000 concerning lower ball joints. the contact called the dealer twice and they told her that they only get three units in a week, and she will have to wait a few months to have her vehicle repaired. *ak updated 02/13/07.*jb | |||
| 10/13/2005 | 47846 | 1 | 10/30/2002 |
| Tl* - the contact received recall letter 06v288000 for the lower ball joint on a 2003 chrysler jeep liberty. she was put on a waiting list on 11/21/06, but the contact has not heard from the dealer. the contact stated that in october 2003, she began to have brake problems. the contact stated she was having difficulty putting the vehicle in reverse gear because she would hear grinding noises which, happened intermittently. the contact took the vehicle to dealer for repair on 10/13/05, and the failure was diagnosed as the left rear caliper freezing and causing the left rear brake pad to damage the rotor. updated 1/30/2007 - *nm | |||
| 10/25/2006 | 32000 | 1 | 05/26/2006 |
| Tl* - the contact stated that she received 06v288000 on october 25,2006 for her 2003 jeep liberty. the recall was for the lower ball joint. the contact stated that when driving the vehicle at 50 mph the vehicle vibrated and the steering became difficult. the dealership in her area stated that they were only receiving 3 ball joints per week. *ak | |||
| 10/25/2006 | 7000 | 1 | 07/05/2006 |
| Tl* - the contact received recall 06v288000 for 2003 jeep liberty. the contact hasn't had any failures with the vehicle at this time. the contact called the dealer about five weeks ago and put his name on a waiting list, and he was told it would take at least another month. the contact traveled frequently, was concerned about the safety risk involved. *ak updated 02/09/07. *jb | |||
| 01/08/2007 | 1 | 05/01/2005 | |
| Tl* - the contact received recall 06v288000 in october 2006 for the replacement of the lower ball joints. the contact stated she was number 17 on the waiting list. the contact took the vehicle to the dealer, and thet found out that the lower ball joint on the right hand side was corroded. the contacted stated she was concerned for her safety when driving the vehicle. there has been no failures to date.*ak the consumer stated the recall repairs haave been resolved. updated 01/29/07. *jb | |||
| 10/25/2006 | 2 | ||
| Tl*- the contact received recall 06v288000 on 10/25/06, for 2003 jeep liberty. the contact stook the vehicle to dayton jeep, and was told that they didn't have parts available to make the repairs. the dealer did not give her an appointment at that time. the contactried on numerous occasions to get an appointment ,and the dealership still refused to setup t an appointment. also, the contact was having steering problems during all types of weather, especially under rainy conditions . *ak | |||
| 10/31/2006 | 38000 | 3 | 06/01/2003 |
| Tl* - the contact stated received recall 06v288000 concerning the lower ball joints. the contact called the dealer on 10/31/06, and he was put on a waiting list. the contact called the dealer back a on 11/7/06, and was told the dealer was about three weeks away from getting the part. the contact called the dealer back on 1/8/07, and was told he was approximately four weeks away from getting the part. the contact believed that this was unacceptable amount of time to wait for the replacement part. there has been no failures to date. *ak | |||
| 12/01/2006 | 42000 | 1 | 11/20/2003 |
| Tl* - the contact stated that she received recall 06v288000 in november2006. she contacted the dealer, and was told it would take approximately 6 weeks for the lower ball joint part to come in, and to call back in 6 weeks. the vehicle has approximately 42,000 miles. the contact called back the first week of december, and was told she was 137th on the waiting list, and that they were only getting three parts in per week. the contact maintained that the dealer did not put her name on the waiting list when she called in november. the contact having problems with the vehicle, but she did not know what the problems were because she did not drive the vehicle. *ak | |||
| 01/05/2007 | 1 | 01/19/2004 | |
| Received a safety recall f23--lower ball joints from daimler chrysler; however, when i tried to schedule an appointment with a dealer they stated they did not have the parts available and would take up to 2 months to receive the parts. also each dealership were limited to how many replacement parts they would receive from daimler chrysler due to demand of these parts. if daimler chrysler is concerned enough to send out a safety recall, would they not also make parts available to dealerships to ensure their consumers' safety? *jb | |||
| 01/04/2007 | 1 | 09/12/2006 | |
| I was informed after a very close call and backing up of traffic, due to ball joint on my 2003 jeep liberty breaking, this caused me to abruptly stop with no way to park off the road and caused sever damage to my pass. side rim on my tire, i would like to be compensated for my for my time as i had to call a tow trucking dept. to tow my car and have the ball joints replaced, i was left shaking up by this and had it been a day earlier, my daughter and her baby could have been killed as they traveled at night on interstate 79 to pittsburgh, this was very frightening to me as well as my daughter for what could have happened, i was never notified of a recall. i drove my jeep after the replaced ball joint and was very hesitating to travel far for what could have happened to myself and family, this inconvenienced not only myself but those involved whom i had to rely on for transportation. *jb | |||
| 12/27/2006 | 40000 | 1 | 06/18/2005 |
| Tl* - the contact has a 2003 jeep liberty with an odometer reading of 58000 miles when the ball joints failed. the contact received the recall notice 06v288000 ,and had the vehicle was taken to the dealership, andthey repaired the jeep on 12-12-06. on 12-27-06 the contact was driving about 30 mph under fair conditions when something snapped off and she lost control of the vehicle and hit a tree on the passengers side. the contact said that the air bags did not deploy. there were no injuries, and the a police report was taken.*ak | |||
| 01/04/2007 | 20000 | 1 | 09/01/2002 |
| Tl*- the contact received recall 06v28800 regarding lower ball joints. the contact called a dealership in her area, and they stated that it could take up to 7 months in order for them to set up service. since november 1, 2006 the dealership received 10 replacement parts. *ak updated 01/31/07. *jb | |||
| 01/04/2007 | 1 | ||
| I received a safety recall notice on my 2003 jeep liberty two weeks ago and called the local dealership immediately to set up a service appt for repair. i was told they did not have the part in stock and would have to order them and they should be in by the end of that week. i followed up on this the following week (12/27/06) and was told the parts were still not in. i called the dealership again today and was told that it would be another 1 to 1 1/2 weeks. i feel they are not repairing my vehicle in a reasonable time. i rely on my vehicle and asked for a loaner, but they told me no. any assistance in getting the recall repairs expedited would be greatly appreciated. *jb | |||
| 12/12/2006 | 75000 | 1 | 07/06/2003 |
| Tl* - the contact received recall notice 03v460000 for the lower ball joints. the contact took the vehicl to the dealer , and they told her that it will be a six month wait for repairs because they only get three parts a week. *ak updated 01/31/07. *jb | |||
| 11/06/2006 | 1 | ||
| Tl*- the contact received his recall 03v460000. the contact stated that he has not had the lower ball joints replaced as of yet. the dealership told him it may be about 2 months before the vehicle could be repaired. the manufacturer told him that only 4 lower ball joints were sent to the dealership per week, and he felt that he should be on the top of the waiting list because the vehicle was used for government purposes each day. *ak | |||
| 12/20/2006 | 8200 | 10 | 03/01/2003 |
| Tl* - the contact received recall notice 03v460000 for 2003 jeep liberty. the vehicle currently has an odometer reading of 82,000 miles. the contact stated that the dealer said it would take three months to get the lower ball joint part. the dealer did not take the customer's information. the contact stated he heard a scraping noise when turning at a slow speed. the contact stated he was unaware if it happened more often when he was turning left or right. *ak | |||
| 12/27/2006 | 58000 | 1 | 04/27/2005 |
| Tl*- the contact had a 2003 jeep liberty with an odometer reading of 58000 miles. the contact was driving at 30 mph under cold but dry conditions he lost control of the vehicle and went into a ditch. upon impact the air bag did not deploy. on 12-12-06 contact received recall 03v460000 for lower ball joints. the police report for the crash was available. the contact felt that the vehicle's design and ball joint failure were the reasons for the crash. *ak updated 2/6/2007 - the consumer injured his right hand and left leg. *nm | |||
| 01/02/2007 | 1 | 01/01/2005 | |
| Tl* - the contact received recall 06v288000 concerning lower ball joints. the contact has called galina chrysler, the dealership in her area, who stated that it can take months before they could set up service. *ak | |||
| 12/06/2006 | 36000 | 1 | 04/26/2003 |
| Jeep i had my jeep serviced and they told me it was unsafe to drive because od the ball joint recall. one of them was all corroded and about to snap. when i called the dealership to set up an appointment they said they could put me on a list i was #48 and that jeep was sending them only 3 parts a week. it would be a while. unsafe to drive i had the other place replace it they had no problem getting the part for$215.00 i can drive it still waiting for call on other side. this seems dumb that they will only doe 3 a week because they only get so many in at a time they said if i just hit a bump it could cause me to crash. jeep should be in trouble for this and if my other side breaks i will sue them huge if i am still alive that is. i will be sending the bill in. *nm | |||
| 12/28/2006 | 1 | 01/26/2003 | |
| I have a recall on my 2003 jeep liberty and the local dealerships are not servicing my problem in a timely manner. i've been told that my vehicle is not safe to drive but i have been put on a waiting list at two different jeep dealers because the company is not providing an adequate amount of parts. *jb | |||
| 11/25/2006 | 1 | 02/11/2005 | |
| There was a recall for the lower ball joints of my 2003 jeep liberty. i did not know anything about this recall until i received a recall letter on december 21,2006 yet on nov 25,2006 - i lost control of my vehicle and i believe it may have had something to do with the lower ball joints. it clearly states in my recall notice that water may enter the front suspension lower ball joints on my jeep and cause loss of control of vehicle........this is exactly what happened to me. i feel that daimler chrysler should be responsible for paying for my jeep which had to be totalled out and also the costs i accrued for rental vehicle and other such expenses. if i was warned about this a month earlier - i do not believe i would have had an accident. this is a very serious issue!!! *nm | |||
| 12/22/2006 | 36000 | 07/03/2003 | |
| Tl* - the contact has a 2003 jeep liberty that is involved in a ball joint recall. she has contacted dealership in her area and they stated that it can take up to 5 months in order for them to set up service. | |||
| 12/21/2006 | 33500 | 0 | 09/01/2003 |
| Tl*- the contact stated that she has received a recall notice for the her vehicle's lower ball joint. the contact stated that she has contacted her local dealer but, they could not put her on a waiting list because it is too long, and they only get three parts a week. | |||
| 12/20/2006 | 53325 | 1 | |
| Tl* - the contactreceived her a recall letter for her 2003 jeep liberty lower ball joints in october 2006. while driving about 20 mph the tire came off and rolled under vehicle. the contact call had the vehicle towed to where she purchased the vehicle. the mechanic for the dealership told her that her axle was broken, that the ball joints had separated and the tire was damaged. the contact stated that the dealership recommend that she take vehicle to a jeep dealership due to her recall. the contact call the jeep dealership and they came to pick up the vehicle. the contact states that they still haven't contacted her regarding the estimate and cause pf the tire failure. | |||
| 12/19/2006 | 93000 | 0 | 10/01/2002 |
| Tl*- the contact is concerned with safety recall f23 for her 2003 jeep liberty. the dealer told her it will take about 6 weeks for the replacement part (lower ball joint) to come in. | |||
| 12/15/2006 | 39661 | 06/01/2003 | |
| Tl*- the contact is calling regarding nhtsa campaign id number : 06v288000. the contact has called two dealerships and they told him that it would take 12 weeks in order for them to assist with the repair because they are only getting two to three repair kits a week. | |||
| 11/22/2006 | 0 | 06/01/2005 | |
| Complaint received recall letter (f23) for lower ball joints on jeep liberty. the dealer told her he only gets three parts per week. she has been waiting for three weeks. her concern is that she drives 100 miles per day and believes this is a safety concern. | |||
| 06/01/2006 | 53000 | 1 | 12/01/2003 |
| Tl* - the contact received a recall letter (f23) for his 200s jeep liberty. he called the dealership and was told that they only get 3 replacement parts a day and that there are 30 people ahead of him. when asked if he has experienced any failures, he stated that the tire fell off back in june. he was going 5 mph as he was exiting the interstate. the dealership replaced tire free of charge. he does not have repair order | |||
| 11/08/2006 | 55650 | 1 | 04/01/2005 |
| Tl*- the contact stated that she has received a recall notice for her jeep liberty's lower ball joints. contact stated that no one is helping her at the dealership. she claims, dealer stated that the parts necessary aren't available to address the recall. the recall notice is f23 lower ball joints. | |||
| 10/28/2006 | 0 | 03/01/2003 | |
| I received a recall notice from daimler chrysler about my 2004 jeep liberty about a safety recall f23-lower ball joints. this recall states that ball joint separation can result in a loss of steering control and could cause a crash without prior warning. trying to make an appointment with the dealer to repair the problem revealed there would be an 8 week wait because the parts are not available. i learned from the dealer (and later verified by calling daimler chrysler at 1.800.853.1403) that daimler chrysler is making only 3 replacement parts available to dealers per week! if this is such a potentially dangerous situation, doesn't daimler chrysler have an obligation to make more parts available to dealers of their defective cars? i understand that we are talking about a lot of cars, but that does not change the fact that i am driving a defective vehicle which i will have to continue to drive for another 8 weeks. how can such a huge corporation not insure that parts are available to their dealers in a more timely fashion? what happens if indeed a crash occurs without prior warning during that waiting period? what will daimler chrysler say and do then? this is a shameful example of violating the public trust-and this car is not cheap-they are certainly not saying-hold your payments until the car is repaired. what can i do but wait?*jb | |||
| 12/13/2006 | 1 | 12/06/2003 | |
| I called to schedule an appointment as i received a safety notice from chrysler. i was told it would be 3 months before i could get in and the dealership is only doing 2-3 per week. i have had an accident in the past with a broken ball joint so i am very sensitive when it comes to this. three months is too long to wait for a safety recall, especially one this serious. *jb | |||
| 12/18/2006 | 0 | 10/14/2002 | |
| Tl*- the contact has recall #1238. the contact went to kelley jeep and has been placed on a waiting list for over a month. the contact also called the manufacturer and they stated that they did not know why their was a wait at the dealership. | |||
| 11/09/2006 | |||
| Tl*-the contact received a safety recall in november and the drawler has not schedule the repairs. he is concerned about the time it's taking the drawler to address the recall. | |||
| 11/22/2006 | 53000 | 1 | 12/01/2002 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/14/2006 | 63000 | 1 | 04/01/2006 |
| Dt*: the contact stated while driving various speeds, there was a grinding noise coming from the steering wheel column. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 12/07/2006 | 67400 | 1 | 09/01/2004 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/13/2006 | 32000 | 1 | 02/01/2003 |
| Dt*: the contact stated although there were no previous problems with the front suspension, there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was not alerted. | |||
| 12/12/2006 | 37000 | 1 | 02/24/2006 |
| Dt*: the contact stated that the notice for nhtsa recall # 06v288000 , which pertains to the lower ball joint, was received. a service dealer was contacted, who stated that the parts were unavailable, and that the contact would need to be put on a waiting list. the manufacturer was also notified, who stated that due to a shortage of parts, there was nothing that could be done. | |||
| 10/25/2006 | 32000 | 1 | 09/23/2005 |
| Dt*: the contact stated recall letter #06v288000 regarding the front lower ball joint was received. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/22/2006 | 23600 | 1 | 11/01/2002 |
| Dt*: the contact stated there were no current problems with the vehicle. recall letter #06v288000 regarding the front lower ball joint was received. the parts needed to repair the vehicle are not available at the local dealership. the manufacturer confirmed the parts are not available. | |||
| 11/05/2006 | 37000 | 1 | 07/15/2004 |
| Dt*: the contact stated a nhtsa recall letter regarding front lower ball joints was received. when the dealer was contacted to make an appointment for the remedy repair, the parts were not available. the vehicle had been on the waiting list since early november. when the manufacturer was contacted, they advised the contact to try other dealerships. the contact expressed concern regarding the safety of driving the vehicle under these conditions. | |||
| 11/05/2006 | 35900 | 1 | 09/01/2003 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/07/2006 | 60000 | 1 | 01/15/2005 |
| Dt*: the contact stated while traveling various speeds, the vehicle had difficulties steering. there was a nhtsa recall #06v288000 on the vehicle regarding the suspension: front: control arm: lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. the contact had tried to schedule an appointment, but the dealer refused to schedule a date until the replacement parts were available, and recommended the contact to call every day to check for updates on the parts. the contact expressed concern that it was a major inconvenience for a person who had a daily job, to contact the dealer everyday for updates. | |||
| 11/01/2006 | 60000 | 1 | 10/01/2004 |
| Dt*: the contact stated while driving various speeds, there was a popping noise coming from the front suspension. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was not alerted. | |||
| 11/22/2006 | 60000 | 1 | 05/01/2003 |
| Dt*: the contact stated while driving 45 mph on the highway, there was a pronounced vibration that was physically felt within the front suspension. there was a nhtsa recall, #06v288000, on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. updated 12/28/06. *jb | |||
| 10/25/2006 | 48000 | 1 | |
| Dt*: the contact stated a nhtsa recall notice # f23 for the suspension: front: control arm: lower ball joint was received on 10/25/2006. the sales/service dealer informed the contact the vehicle was # 66 on the waiting list, due to the delay in getting replacement parts. the manufacturer was not alerted. | |||
| 11/20/2006 | 74000 | 1 | 07/05/2003 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/06/2006 | 41800 | 1 | 05/01/2003 |
| Dt*: the contact stated although there were no previous problems with the front suspension, there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 11/05/2006 | 71000 | 1 | 10/22/2002 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 12/04/2006 | 70000 | 1 | 12/01/2003 |
| Dt*: the contact stated there were no previous problems regarding the front suspension, but there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 11/01/2006 | 1 | ||
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. the contact was unsure about the exact year of the vehicle. | |||
| 10/27/2006 | 59000 | 1 | |
| Dt*: the contact stated a nhtsa recall letter # f23 for the suspension: front: control arm: lower ball joint, was received on 11/22/2006. the service dealer was contacted on 11/27/2006, who informed there were no parts available and to call back the following week. when the call was made on 12/4/2006, the contact was informed there was no parts or a wait list for the repairs. the parts manager informed the contact there were others waiting for the repairs and the contact would be notified when the parts were available. the manufacturer was not alerted. | |||
| 12/04/2006 | 62000 | 1 | 05/01/2003 |
| Dt*: the contact stated while driving various speeds on the highway, there was excessive play in the steering wheel. the vehicle was inspected by a dealer, who determined the front lower ball joints needed to be replaced. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. | |||
| 11/10/2006 | 1 | 03/01/2003 | |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/01/2006 | 43000 | 1 | |
| Dt*: the contact stated a nhtsa recall letter # f23 for the suspension: front: control arm: lower ball joints was received two months ago and the sales/service dealer was not able to provide the ball joint repair due to a lack of parts. the manufacturer was not contacted. | |||
| 11/01/2006 | 44047 | 1 | 11/28/2005 |
| After a recall (daimler chrysler safety recall f23) of my jeep liberty for defective front ball joints, i called my dealer to schedule a repair for next week. my dealer told me that, because of the limited supply of repair parts from daimler chrysler (3 to 5 sets of ball joints a week to a large dealership), i would be put on a waiting list and might be called in for the repairs in the next 2 months or more. according to the recall notice, ball joint failure can result in a loss of steering control and could cause a crash without prior warning. daimler chrysler must provide the necessary repairs immediately. *jb | |||
| 10/27/2006 | 1 | 03/25/2003 | |
| Received recall notice on jeep liberty on october 27,2006 and began calling dealerships for information and to schedule a repair. this was after calling daimler chrysler for names of dealer since ours had gone out of business. i called four dealerships within my driving area (35miles) not one of them offered to take my name, number or any other information. i was told about the parts being on back order and to call back in a week or 2. this is what i did and again was told the same i again called d/c and the customer rep told me again about the parts being back ordered and that each dealer only received 1-2 a week, there was nothing else she could do. well i have been calling every week since friday the 27th of october and finally on thursday november 30th a service person was willing to take my name and put it on a waiting list. but my question is for how long? my auto is my only transportation as like others, should i have an accident with my children in the car or any incident at all with then in the car, daimler chrysler will not have heard the last of me. i have already had to replace 2 front tires for reasons no one could explain (they had worn so bad on the inner tread) and have been keeping close eye on the new ones. can't afford tires b/f they are needed either. and will the dealer make sure my car is aligned and balanced? since this will be disrupted by the repair of the lower ball joints? i just want to be safe, i have loved my liberty since buying it and my son is looking forward to driving it in a couple of years. but do i allow him to? thank you in advance for you help and time. any and all assistance will be good. *jb | |||
| 12/01/2006 | 13000 | 1 | |
| Dt*: the contact stated when nhtsa recall letter # f23 for the suspension: front: control arm: lower ball joint was received, the service dealer was called to schedule an appointment. the contact was informed there was a wait list and the parts were on backorder. the manufacturer was notified. | |||
| 11/01/2006 | 22000 | 1 | 09/25/2003 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/17/2006 | 40000 | 1 | 02/28/2004 |
| Dt*: the contact stated the vehicle was difficult to control and correct the direction of the steering wheel, and lost balance when the brake pedal was depressed. there was a nhtsa recall, # 03v460000 on the vehicle regarding the front suspension: control arm: lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/29/2006 | 40000 | 1 | 08/01/2003 |
| Dt*: the contact stated the vehicle would not pass inspection due to the front lower ball joints' severe condition. the independent mechanic also suggested that they had the part to replace the front lower ball joints but could not cover it under the recall. there was a nhtsa recall # 06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available and stated that they would not reimburse the contact if the work was done by anyone else other than a dealer. | |||
| 11/06/2006 | 17000 | 1 | |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall # 06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/27/2006 | 57000 | 1 | 08/15/2003 |
| Dt*: the contact stated when a nhtsa recall letter# f23 was received, for the suspension: front: control arm: lower ball joints, a call was made to the sales/service dealer. the contact was informed only one set of replacement parts was available and the parts could not be saved for the contact. the dealer offered to schedule an appointment, but would cancel it if no parts were available. when the manufacturer was notified, another service dealer was suggested and the best that the service dealer could do, was add the vehicle to a wait list of 45 to 50 other vehicles. | |||
| 10/27/2006 | 59000 | 1 | 05/30/2006 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. updated 12/28/06. *jb | |||
| 11/27/2006 | 9000 | 1 | 01/01/2003 |
| Dt*: the contact stated there were no previous problems with the front suspension, but there was a nhtsa recall, #06v288000 on the vehicle regarding the lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. the part(s) were replaced on 11/30/06. updated 12/28/06. *jb | |||
| 04/28/2006 | 6000 | 4 | 08/02/2003 |
| Dt*: the contact stated while making a 90 degree turn driving 15 mph on wet road conditions, control of the vehicle was lost. there was a nhtsa recall, #06v288000, regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/30/2006 | 1 | 07/20/2003 | |
| Recall delay: i received a recall notice f23 from daimler chrysler (dc). i contacted my dealer and was told there would be an unspecified delay in addressing this issue because parts were not being received in sufficient quantity by the dealer. i was 26 on the recall list on oct. 30. i contacted daimler chrysler customer service, they contacted the dealer and i was told repair would be made in about 3 weeks. i contacted the dealer today and was told only 8 parts kits had thus far been received. i again contacted dc and was told that my only recourse was to work with the dealer. as this recall is described as resulting in a loss of steering if a failure occurs, i am concerned for the safe operation while awaiting repair. i need for your agency to assist the corporation in solving their supply problem. i will expect a prompt reply. *jb | |||
| 11/02/2006 | 42050 | 1 | 03/15/2003 |
| Dt*: the contact stated while approaching a traffic light at 25 mph, the vehicle suddenly stalled. the vehicle restarted, the automatic transmission was placed into drive, but the vehicle would not move. the vehicle was shut off and turned back on 4 times, before it was able to move. the vehicle was taken to the dealer, who could not duplicate the problem after performing a diagnostic test. the dealer informed the contact that all 4 tires were worn down unevenly and there were pieces of metal showing on the insides of the tires. also, it was determined that the brakes and rear rotors were worn, and needed to be replaced, along with all 4 tires. a nhtsa recall letter, #06v288000 on the vehicle, regarding the suspension: front: control arm: lower ball joint was received. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. the contact was placed on a waitlist. the vehicle was taken to an independent repair shop who suggested that the recall work should be performed prior to getting all the other components replaced. | |||
| 11/08/2006 | 31000 | 1 | 07/07/2005 |
| Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 08/01/2006 | 75000 | 1 | |
| 2003 jeep liberty, left lower ball joint separated causing wheel to nearly separate from vehicle. vehicle repaired by chrysler. since repair there has been loud noise when steering wheel is turned. brought back to repair facility to be inspected. informed that the lower control arm bushings cracked causing failure. this seems to be related to another material defect as the control arm sleeves are pressed as were the ball joints. i contacted chrysler and they stated there is no recall at this time. the vehicle is three years old and for two major material failures at the same time seems to be a serious problem. is there any others who have complained of this problem? *jb | |||
| 11/17/2006 | 28000 | 1 | |
| Dt*: the contact stated when a nhtsa recall letter# f23 for the suspension: front control arm: lower ball joint was received, the manufacturer was contacted. when the contact informed the manufacturer of the circumstances of being on an island, 800 miles away from the closest service dealer, the contact was informed that the use of an independent service dealer would not be approved for the recall repair. | |||
| 11/20/2006 | 38000 | 1 | |
| Dt*: the contact stated when a nhtsa recall letter f23, for the suspension: front control arm: lower ball joint was received, the service dealer was contacted to schedule an appointment. the contact was informed that due to back orders on the replacement parts, it would take 3 to 4 months to get the vehicle serviced. the service dealer offered to add the vehicle to the wait list and notify the contact when the parts were available. the manufacturer was not alerted. | |||
| 11/17/2006 | 20000 | 1 | 06/09/2003 |
| Dt*: the contact stated a nhtsa recall letter # 03v460000 in reference to replacement of the front control arm lower ball joint was received. the dealership was contacted who indicated there was a waiting list because there were no parts in stock and the contact would be called back when the parts were available. the contact expressed concern because the vehicle posed a serious risk if the lower ball joints fractured while driving. updated 12/12/06. *jb | |||
| 09/16/2006 | 1 | 05/04/2006 | |
| Nothing has happened yet,that's the problem. i called a local jeep dealer when i got the notice for the recall on my 2003 jeep liberty,that was in september '06,i was told that i would receive a call in 1-2 weeks when the parts were in,well,it's almost 2 months later and still no call. *jb | |||
| 01/01/1901 | 1 | ||
| Safety recall f23-lower ball joints 2003 jeep liberty. *ts the dealership stated the parts would not be available for at least three weeks, and then the consumer would be placed on a waiting list. *jb | |||
| 11/15/2006 | 67000 | 1 | 07/01/2002 |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall # 06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/15/2006 | 1 | ||
| Received a f23 safety recall notice 11/13/06. called stiver jeep in lexington, sc to schedule an appointment to bring 2003 liberty in. they put me on a waiting list of approximately 3 - 4 weeks. this is unacceptable. i called saluda motor sales in saluda, sc, and they will fix my car on monday, 11/20. the man at stivers talked as though this recall is no big deal. it is a big deal. my pregnant daughter is driving this car everyday. *nm | |||
| 11/15/2006 | 49000 | 1 | 07/01/2003 |
| Dt*: the contact stated the nhtsa recall #06v288000, regarding the lower ball joints would take ten days for the service dealer to obtain the parts. the contact expressed this was too long to wait for such a safety issue to be addressed and the manufacturer was unable to assist the contact to get the work done any quicker. | |||
| 11/11/2006 | 1 | 07/01/2003 | |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall # 06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/15/2006 | 42000 | 1 | 01/15/2003 |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 11/07/2006 | 40000 | 1 | 01/15/2004 |
| Dt*: the contact stated a nhtsa recall letter #06v288000, regarding the suspension: front: control arm: lower ball joint was received on 11/07/06. the service dealer was contacted, who suggested that the parts department needed to order the part. the parts department expressed to the contact that the recall parts were on back order, and it would take 4 to 5 months to get the part. the contact expressed concern because the defective part could create a dangerous situation if the lower ball joint fractured. the contact planned to file a complaint with the manufacturer after filing a complaint with the nhtsa. | |||
| 11/13/2006 | 1 | 11/11/2005 | |
| I have a 2003 jeep liberty for which i heard re: recall some months back. i inquired at my dealership in aug ( greenbriar jeep) and was told i would get a notice. well, i did receive notice 11/12. when i called dealer today 11/13, i was told they did not have parts, and the parts were already 2 weeks behind. if this is a safety issue there should be enough repair kits for all vehicles involved. is there anyway of expediting this repair? i am very concerned with this kind of delay where safety in driving the vehicle is in question. respectfully submitted, m. sherman. *jb | |||
| 11/14/2006 | 28100 | 07/29/2003 | |
| I was contacted by daimler chrysler regarding a safety recall (f23) for lower ball joints on my 2003 jeep liberty. i followed the recall directions and contacted my local dealer (steve white motors) to schedule a repair. i was told that my repair would need to wait 10 weeks due to the rationing of repair parts to the dealers by daimler chrysler. i then contacted the help number for daimler chrysler provided by them on the recall notice. i was told that aside from having my vehicle inspected there was nothing they could do because there wasn't another dealership within a 20 mile radius from my home, nor could they provide the repair part any sooner. the recall notice indicates that the fault in the part can cause the ball joint to...separate. ball joint separation can result in a loss of steering control and could cause a crash without prior warning. and now i'm told to wait 2 and 1/2 months before this condition can be corrected. that's 2 and 1/2 months of jeopardizing my wife's and my safety. that is unacceptable to me and should be to both daimler chrysler and you. *jb | |||
| 11/13/2006 | 55000 | 1 | 06/02/2005 |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 01/02/2004 | 74000 | 3 | 01/21/2003 |
| Ball joint failure three times. emergency brake on five speed never has worked properly. replace engine at 70,000. now the card end joint for the four-wheel drive is not working correctly. my biggest complaint is the ball joint failure for the third time. this issue also causes chain reactions in the tires i have had three sets of tires wear uneven and i wrote the company the first time to complain and got no response. i use my jeep to make my income and do not trust it any more. i do not recommend this vehicle to any one and will not pass it on to any family member. *nm | |||
| 11/13/2006 | 38000 | 1 | 02/06/2003 |
| Dt*: the contact stated a nhtsa recall letter was received, #06v288000 regarding the lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. | |||
| 10/25/2006 | 27000 | 1 | 11/01/2004 |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, # 06v288000, regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 10/25/2006 | 27000 | 1 | 11/01/2004 |
| Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, # 06v288000, regarding the front lower ball joint. the vehicle was not included in the recall due to the vin. | |||
| 10/12/2006 | 1 | ||
| Dt*: the contact stated a nhtsa recall letter was received # 03v460000 regarding the suspension:front:control arm:lower ball joint. the vehicle was taken to the dealer for recall work, however the dealer stated that they were unable to perform recall work on a timely matter due to the manufacturer's inability to receive spare parts. the manufacturer was notified and confirmed the statements made by the dealer adding that they were awaiting for 3500 back log parts for recall work. the vehicle was currently going onto the 5th week of the waiting list. updated 12/15/2006 - the repairs have been completed. *nm | |||
| 11/13/2006 | 63200 | 1 | 10/06/2005 |
| Dt*: the contact stated the service dealer was unable to make recall repairs for recall f23 for the suspension: front: control arm: lower ball joints, due to the manufacturer refusing to send replacement parts. | |||
| 11/09/2006 | 62000 | 1 | 03/15/2003 |
| Dt*: the contact stated a nhtsa recall #06v288000 regarding suspension: front: control arm: lower ball joint letter was received on 11/06/06. on 11/09/06, the dealer was contacted who determined the contact would have to be put on a waiting list because the replacement parts were unavailable. the manufacturer was contacted that same day, who offered that there could be other dealers with shorter waiting lists. the contact was given a list of other dealers in the area. the contact expressed concern because the recalled component could pose a serious risk if the lower ball joint fractured. updated 1/29/2007 - ball joint replacement was completed on 1/7/2007. *nm | |||
| 11/08/2006 | 23000 | 1 | 12/29/2002 |
| Dt*: the contact stated a recall letter #06v288000 was received regarding the lower ball joint. the parts needed to repair the vehicle are not available at the local dealership. | |||
| 11/07/2006 | 49900 | 1 | 05/09/2006 |
| Dt*: the contact stated a nhtsa recall letter # 03v460000 regarding suspension: front: control arm: lower ball joint was received. two dealerships were contacted to ask if the alignment after performing the ball joint replacement was included. the dealership representatives stated the alignment was considered vehicle maintenance as such was not included in the recall remedy. if the alignment were not performed the tires would rapidly wear off and its replacement would also be required. the manufacturer was contacted who coincided with the dealerships statement. the contact considered the recall remedy insufficient because the misalignment was a consequence of manufacturer defect. | |||
| 11/06/2006 | 27000 | 1 | 08/01/2003 |
| Dt*: the contact stated the vehicle there was a recall on the lower ball joint suspension #06v288000. both the service dealer and the manufacturer determined the manufacturer only will send out 3 parts per dealership per week and it will take four months to get the parts for the remedy repair. | |||
| 11/06/2006 | 31000 | 1 | 07/30/2003 |
| Dt*: the contact stated when a nhtsa recall letter f23 was received for the suspension: front: control arm: lower ball joint, the service dealer was contacted to schedule an appointment. the contact was informed there was a waiting list of 4-6 weeks. the manufacturer was not alerted. | |||
| 11/06/2006 | 38800 | 1 | 11/15/2002 |
| Dt*: the contact stated the vehicle was taken to an independent service dealer for scheduled maintenance, and was informed of the nhtsa recall, f23 for the suspension: front:control arm; lower ball joint. the service dealer informed the vehicle would be added to the waiting list of 43 other vehicles of which 3 a week were being serviced as parts were available. the manufacturer informed the contact they would not authorize service at an independent dealer or reimburse for the part if the independent dealer was used although another service dealer could be contacted to find a shorter waiting list. | |||
| 10/31/2006 | 64930 | 1 | |
| Dt*: the contact stated while driving 25 mph, the steering pulled to the right. the vehicle was taken to an independent dealer to balance and rotate the tires. abnormal wear was found on the tires that had been purchased in 08/2006. four separate service dealers were contacted to schedule an appointment, after receiving recall f23, for the suspension: front control arm: lower ball joints. each service dealer informed the contact of the back order of parts and offered to add the vehicle to a wait list. an independent mechanic informed the contact that parts were on hand, for immediate replacement. | |||
| 10/31/2006 | 54000 | 1 | 09/21/2003 |
| We had the recall(ball joints) done on our jeep liberty back in 03. then on 10/03/06 we had it back in the shop for stiffness in the steering; we were told the ball joints were fine, and that it could be the power steering pump and rack and pinion. on 10/31/06, the ball joints broke off while driving resulting in major mechanical damage to our jeep!!! if this is a recall on the first recall, why should we feel safe driving this vehicle after we get it back? how do we know its not going to happen again? please give us some input. *nm | |||
| 10/31/2006 | 42000 | 1 | 02/01/2004 |
| Dt*: the contact stated there are no problems have occurred with the vehicle. there was a nhtsa recall, #06v288000 regarding the front lower ball joint. the parts needed to repair the vehicle are not available at the local dealership. the manufacturer confirmed the parts are not available. | |||
| 10/27/2006 | 25300 | 1 | 12/17/2002 |
| Dt*: the contact stated the notice for nhtsa recall # 03v460000, which pertains to the lower ball joint, was received. a service dealer was contacted. they stated that the dealership was currently limited to 3 parts per week. therefore they would not be able to schedule an appointment to repair the vehicle for 3 to 4 weeks because they are being limited by the manufacturer. the manufacturer was contacted, who stated that the parts were on back order, and that they were unable to provide further assistance. updated 12/1/2006 - *nm | |||
| 10/28/2006 | 46000 | 1 | 06/02/2006 |
| Dt*: the contact stated there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available. | |||
| 09/02/2006 | 2 | ||
| Recall ball joint work carried out to jeep liberty, at approx 10,000 miles. ball joint failed at 24,000 miles front end collapsed whilst wife driving vehicle with 2 children as passengers, damaging drive shaft, wheel and tire. jeep will have my vehicle for 6 weeks due to availability of parts. but they are fixing it. *nm | |||
| 10/23/2006 | 1 | 07/10/2005 | |
| I have not yet received a recall notice on my jeep liberty. upon taking it in for a vibration problem in the front end, it was decided the the lower ball joints were in bad shape. no parts are availble to repair this problem for 3 to 4 week waiting list. *nm | |||
| 02/06/2006 | 63557 | 1 | 06/02/2003 |
| Dt*: the contact stated while driving 40 mph on the interstate, the contact's spouse lost control of the vehicle. while going up a hill, the vehicle veered to the left and the vehicle went out of control. the spouse was unable to steer the vehicle and hit a guard rail. there were injuries sustained and a police report was taken. an independent mechanic determined all of the damage was noted on the left side where the lower ball joint was located. the vehicle was due for an inspection and the contact noticed the left tire was wearing prematurely. the independent mechanic noted the ball joint on the right side was bad and ready to come loose. there was a nhtsa recall, #06v288000, regarding the suspension: front: control arm: lower ball joint. the vehicle was not included in the recall due to the vin. updated 11/06/06. *jb | |||
| 05/01/2006 | 60002 | 1 | 03/01/2006 |
| 2003 jeep liberty ball joint broke off and axle separated from the vehicle, and the wheel fell off. consumer was not notified of the recall. *kb *jb | |||
| 08/29/2006 | 2190 | 1 | 06/01/2003 |
| Dt*: the contact stated while driving various speeds, there was excessive play in the steering wheel. there was a nhtsa recall, # 03v46000, regarding the front suspension. the vehicle was not included in the recall due to the vin. although the vehicle was not inspected by a dealer, the manufacturer was alerted. updated 09/13/06. *jb | |||
| 07/01/2006 | 50000 | 1 | 01/04/2004 |
| I purchased my 2003 jeep liberty from central florida chrysler/jeep in january of 2004. i never received a recall letter and the dealer did not fix the ball joints before he sold the vehicle to me. if it is true that a recall took place in 2003 i would assume this matter would have been taken care of. however, on the night of july 1, at 1am i was making a right turn in the jeep liberty, and proceeding at about 25 mph when the front of the vehicle dropped and the steering went crazy. the liberty veered to the right and hit an electrical pole and continued into a fence. the jeep liberty was totaled, fortunately there were no serious injuries. at the time i had no idea what the hell had happened. now i know. *nm | |||
| 08/13/2006 | 34840 | 1 | 03/03/2003 |
| Dt*: the contact stated while driving 3 mph, the steering wheel was turned and a loud bang was heard. the vehicle would not move forward or backward. a private mechanic was consulted, who determined the front left wheel had detached due to a separation of the front left ball joint. the vehicle was then towed to a service dealer. there was a nhtsa recall # 03v460000 which pertained to the lower ball joint. the vehicle was not included in the recall due to the vin. updated 9/5/2006 - *nm | |||
| 08/02/2006 | 60500 | 1 | 03/22/2003 |
| Both front lower ball joints show excessive wear and play to the point where the authorized jeep dealership indicated they need to be replaced as soon as possible. *jb | |||
| 07/26/2006 | 1 | ||
| I was making a left turn in a parking lot at approx 5 mph when the driver's side lower ball joint separated. at this point i was unable to steer the vehicle, and was forced to stop in the lot entrance. the vehicle was towed to a chrysler dealership and repaired. the vehicle had previously had the ball joint recall work performed. *nm | |||
| 08/03/2006 | 98000 | 3 | 09/04/2004 |
| Dt*: the contact stated the front end was pulling and swaying badly to the right and the left at various speeds. twice the lower ball joints was replaced. the first time was in november 2004 under recall # 03v460000; suspension: front: control arm: lower ball joint. the second time was in june 2005. the vehicle was taken to the dealer for a routine brake inspection and the mechanic determined the ball joints were so bad the vehicle could not be driven until the ball joints were replaced. the vehicle began pulling and swaying to the right and left at various speeds for the third time. the dealership directed the contact to bring the vehicle in for inspection. | |||
| 07/12/2006 | 70000 | 3 | |
| Dt*: the contact stated that a recall letter was received in regards to the lower front ball joints. the dealer replaced the part with another defective part. the vehicle soon experienced the same problems when the ball joints failed causing damage to the axle while traveling 40 mph. the manufacturer was contacted and an investigator was sent to examine the vehicle. the investigator determined that the manufacturer would only cover the recall repairs for the ball joints but no damages that were caused by the defect. | |||
| 07/25/2006 | 46220 | 1 | 11/25/2002 |
| As i made a right turn at 5 mph, i heard a loud bang and the driver side front wheel locked up. it was impossible to steer or drive the car. if i had been driving at highway speeds, i probably would have crashed. the lower ball joint had failed, digging into the wheel. the wheel actually separated from the car as we were removing the car from the tow truck. there was a recall for this problem 2 or 3 years ago, and i had the recall work done at that time. however, it still failed so the recall work was ineffective. the damage was repaired under warranty, but the dealer has been unable to assure me that the repair will prevent the problem from happening again. according to discussions at jeepsunlimited.com, others have had this same failure even after having the recall work done. *jb | |||
| 07/17/2006 | 1 | 06/20/2006 | |
| After purchasing the 03 jeep liberty 4x4. i was made aware of the lower ball joint failure. i just had mine checked because i purchased this vehicle used. with 27,000 miles on it, it had already had new ball joints added to it. this make me nervous driving this vehicle. i heard they go out easily and you must check these lower ball joints often. this is just poor engineering, and for my family, just makes for an uneasy, sort of a hostile driving environment, due to constant nervousness. *jb | |||
| 07/03/2006 | 76396 | 1 | 06/13/2003 |
| 1. really nothing lead up to failure, it was a catastrophic failure of my lower ball joints. thank god we were backing out of a parking spot when the incident happened and not at 70 mph. 2. basically my left front tire collapsed, causing me to call flatbed tow truck, front wheel fender damage and over $500 in repairs to just the lower ball joint. 3. chrysler will not do an investigation, because repairs were done. i was stranded in the middle of n.d. they said they would cover the ball joint replacement. i have the old ball joints, one exhibits catastrophic failure and the other has the tell-tale lubricant loss described in the report. note--i took the vehicle in for the recall and had work done. evidently the ball joints were not replaced, but the heat shield was installed. *jb | |||
| 05/05/2006 | 1 | 03/18/2006 | |
| 2003 jeep liberty ball joint broke and the wheel fell off while driving. recall on the ball joints was issued and dealer refuses to help the consumer. *kb the consumer stated she never received a recall notice. *jb the vehicle was sold with unremedied lower ball joint recall 03v-460. the current owner was never notified of the recall but the letter was sent to the previous owner on 12/15/2003. *nm | |||
| 06/20/2006 | 69670 | 3 | 11/10/2002 |
| I have experienced the same problem with my 2003 jeep liberty as described in ea06008. the front right ball joint was repaired pursuant to the recall in 2004 (03v-460). shortly after the recall i observed unusual noises and grinding sensations in the front suspension, so i returned the vehicle to the authorized dealer that had conducted the recall repair. they determined that a heat shield had been installed incorrectly, and adjusted it. approximately 6 months later (august 2004) the noises returned more severely, and a different authorized jeep dealer determined that the front right ball joint had to be replaced, at significant cost to me. most recently, the right front ball joint completely failed just a couple weeks ago (june 2006). this time the right front wheel became completely detached from the steering control bar, resulting in over $3000 in repair costs. luckily, my pregnant wife was driving only 3 mph in a small alley when this occurred. had it occurred at higher speeds, there surely could have been far more tragic consequences. *jb | |||
| 07/08/2006 | 22000 | 1 | 11/01/2004 |
| I noticed a grinding noise in the front of my 2003 jeep liberty limited 4wd on friday, july 7, 2006. i drove the next day to a friend's house, july 8. as i was back up to park the car stalled a little and began a grinding noise. as i pulled back the left wheel popped out. *jb | |||
| 06/17/2006 | 58931 | 1 | 05/06/2003 |
| Lower ball joint failed while i was in williamsburg. broken ball joint also punctured the driver's side tire while resting up against it. had to have my jeep liberty towed to the dealership and then had to pay to be transported to the richmond airport to rent a car since everything was closed in williamsburg at 3:30 on a saturday afternoon. jeep was repaired the following week with a suggestion to fix the upper ball joint soon since it also had some 'play' in it. while having the upper ball joint replaced locally, mechanic had to replace the upper ball joint on the passenger side as well since it looked just as bad. he suggested replacing the lower ball joint on the passenger side as well within the next month to avoid an accident. both upper ball joints were left to me. the lower ball joint that had failed on the driver's side was retained by the chrysler dealership in williamsburg, virginia. *nm | |||
| 12/15/2003 | 12000 | 2 | 03/27/2003 |
| I only stopped to realize that there was a problem when i saw that there was an investigation going. we lost control of our 2003 jeep liberty in the winter of 2003. we did not report it as it was a hill that had ice. we had the car in 4wd low and never went beyond 2 miles an hour. the car continued to slide and slide and there was no control over it and we ended up hitting the mountain, the better of the 2 scenarios the other going off a cliff. every hill i drive i have the same problem mostly when there is snow on the ground (even fresh non-ice) snow if there is any degree of angle to the hill, i can not drive it. i have slipped several times on angled dirt roads but not to the degree that i continue to have with snow covered hills....after reading the report i realized that this could be caused to the recall and issues that are taking place...i am not certain, but am giving this information should it help in any way....thanks! *jb | |||
| 07/04/2006 | 54000 | 1 | 10/31/2002 |
| At 20000 miles a recall replacement was performed on our 2003 jeep liberty. at 53000 miles we had the dealer inspect the front end of the jeep and proclaim it was within specification. at 54000 miles, wile turning in to my drive at 5 mph. the lower left ball joint popped out and jammed into the back of the wheel. the dealer replaced the ball joints under the recall. in approximately 500 miles the joint went from sound to so bad it popped out! at higher speeds this failure could have been catastrophic. *jb | |||
| 06/24/2006 | 38019 | 1 | 02/03/2003 |
| 2003 jeep liberty sport - lower ball joint separated from knuckle while driving on 6/24/06. note: recall notice on lower ball joints received june 2004 and repair/inspection in response to recall notice was completed 6/30/04 (lower ball joints replaced and heat shield installed) at cross chrysler jeep in louisville, ky. failure still occurred after recall repair. new repairs completed on 6/30/06 at neil huffman chrysler/dodge jeep in louisville, ky- lower ball joints replaced again. one (1) wheel and one (1) axle also replaced due to significant damage as a result of lower ball joint failure. *jb | |||
| 06/17/2006 | 52796 | 1 | 03/30/2004 |
| 1, i had my 2003 jeep liberty inspected for steering tightness and noise on 05/24/06 and inquired about the lower ball joint and control arm recall. mann chryser dodge jeep did the inspection and said the recall had been performed prior to me owning (i was 1st owner, demo vehicle) and couldn't find any problem with the steering. 2, i was pulling out of my driveway onto the street on 06/17/06 and the lower right ball joint broke and the wheel fell off the vehicle. 3, the jeep was towed back to mann chrysler that day and they acknowledged the failure was due to the recall. the lower ball joints where replaced along with the right front wheel (damaged when it came loose) and also repaired some minor damage to the right front fender molding at no charge. *jb | |||
| 06/10/2006 | 43000 | 2 | 10/20/2002 |
| Front end felt loose on the right side and when braking there was heavy clunking noise. found a recall notice online and called my dealer. i was told to bring it in and have it checked. the dealer replaced the lower ball joints on both side stating that the right side was ready to break at any moment. the dealer also installed a heat shield between the front rotors and the ball joints. this was at approximately 32,000 miles. steering felt tight again and the clunk noise was gone. then at approximately 43,000 miles, the noise returned and again the steering felt loose on the right side. this time i bought an after market replacement part that is sold as a problem solver to replace the defective ball joint. these were installed by a non-dealer shop at approximately 45,000 miles. noise and loose feeling in the steering has went away. *nm | |||
| 06/22/2006 | 56923 | 1 | 04/01/2005 |
| While turning right at an intersection at about 5 miles per hour in my 2003 jeep liberty, i experienced a catastrophic failure of the lower ball joint on the right side. the ball joint dropped and the bolt at the bottom of the ball joint struck and severely dug into the alloy wheel. this all took place at traveling about 5 miles per hour and traveling only about 20 feet. i just had the vehicle towed to a local repair facility for repair. no repairs have yet been made. *nm | |||
| 06/22/2006 | 54350 | 2 | 07/10/2003 |
| On 6/22/06 my 2003 jeep liberty renegade was diagnosed with lower ball joint failure on both sides. dealer is replacing them under warranty. i have approximately 54,000 miles on the vehicle. these lower ball joints were replaced under a recall shortly after i purchased the vehicle new. this is an ongoing problem with jeep liberty's (see www.lostkjs.com for many failure reports). *jb | |||
| 03/15/2004 | 8900 | 2 | 07/01/2003 |
| 2003 jeep liberty vin 1j4gl38k53w517562 manufacturer recalled lower ball joints (recall #03v46) replaced march 15th 2004 at 8900 miles on vehicle. june 17th 2006, 52,754 miles on vehicle same part is identified by chrysler dealership service as needing to be replaced again. currently at issue between myself, the dealership and chrysler is whether this part will be replaced under the recall. i find having to replace this part every two years an excessive inconvenience and expense. $195 labor alone. upon reviewing consumer complaints, a joint failure is likely to result in an auto accident and potential injuries and deaths. the initial recall did not fix this issue. *jb | |||
| 06/03/2006 | 65000 | 1 | 08/02/2003 |
| Dt*: the contact stated while getting new tires the tire dealer noticed the lower ball joints needed to be replaced. the dealer was alerted. there is a nhtsa recall, # 03v460000, regarding the front lower ball joint. the vin was not included in the recall. | |||
| 05/24/2006 | 60000 | 1 | 09/27/2003 |
| I've been having my dealership check the lower ball joints when it gets serviced. at my 60k service they let me know my lbj's will need to be replaced. after talking with them and jeep through the 800 number, daimler-chrysler will not cover it under warranty. it was built six days after the cut off for the recall and it's past it's 36k miles and not included under warranty. seems like if older and newer kj's are still having the same part fail, they should be responsible and cover the repair. i believe they are not going to really correct this until someone gets killed and they are forced to for publicity and legal reasons. *nm | |||
| 05/05/2006 | 1 | 04/16/2003 | |
| On 5/5/06 i had a lower left ball joint separate from my 2003 jeep liberty renegade. thankfully this happened while making a left turn into my parking lot at work after lunch. had it happened anywhere else i would not be here today to write this complaint. i have been made aware of a recall for 2002 - 2003 liberties and i understand that the recall dates ended two weeks before my build date. i am getting no support what-so-ever from chrysler even though it is perfectly obvious this is a major fault of theirs. *nm | |||
| 05/26/2006 | 2 | 09/01/2002 | |
| 2003 liberty ball joint separated. *ts the lower ball joints were replaced previously at 16,000. the upper ball joints also needed to be replaced. *jb | |||
| 05/13/2006 | 45600 | 1 | 06/15/2003 |
| Driving in far left hand lane on nj tpke at 65 mph. suddenly felt car lurch forward to the right, hit the ground, tire blew out & began to fight to maintain control of vehicle. traffic was incredibly heavy, due to mother's day weekend. because of my training as a police officer for the past 28 years, i took my foot off the accelerator, held the wheel tightly and was able to keep control of the vehicle and skid for approx. 1/4 mile across 3 lanes to the roadside. the vehicle was spewing sparks, which caused others to slow behind us and avoid a collision. i still cannot believe the vehicle did not flip & kill both of us. according to the dealership where it was towed, i suffered total ball joint failure on the right front & near failure of the left ball joint. fyi, the tires were fairly new--michelin tires with 8,000 miles on them. the vehicle is still under review to see if repair is possible due to the extensive damage. *nm | |||
| 05/02/2006 | 56000 | 1 | 01/20/2003 |
| The car was inspected for ball joint problems (recall) @ 20,000 miles, the dealer said all was good and the work order states that the recall was performed. at 56,000 miles i was leaving turning around in my neighbors driveway when the lower ball joint on the passenger side broke, totally separated. there was no little warning before the joint broke. when the joint broke the suspension gouged the inside of the rim deeply. the car was towed to the dealer. i have yet to speak to them (this just happened and they are closed); however, i anticipate collateral damage to other suspension/steering components as well. *nm | |||
| 04/03/2006 | 39000 | 1 | 02/10/2003 |
| Lower ball joint failure - 2003 jeep liberty the lower ball joint recall was performed on the 2003 jeep liberty at approximately 11,000 miles. at 39,000 miles the lower ball joints where reported to need replacement by a local mechanic during routine maintenance. the jeep was then taken to a chrysler dealership who conferred the lower ball joints need to be replaced. since the 3/36,000 mile warranty had expired the dealership contacted chrysler for approval to re-open the recall and replace the ball joint. chrysler denied the claim to re-open the recall and replace the ball joints. the ball joints where then replaced at approximately 40,000 miles by a private mechanic which resulted in out of pocket expenses on a recalled item. *jb | |||
| 04/25/2006 | 30123 | 4 | 04/16/2004 |
| Upper and lower ball joints have gone bad after only 31k miles on jeep liberty. i talked to the service manager at outten jeep and he informed me it was not covered. i feel this is a danagerous and premature failure of this part and should be covered by warrentiejust for safety alone i. *jb | |||
| 04/24/2006 | 49337 | 1 | 09/01/2005 |
| Dt*: the contact stated while turning the steering wheel at various speeds there was a grinding noise in the front end. the dealership determined both front lower ball joints needed to be replaced. there was nhtsa recall # 03v460000 regarding the lower ball joint. however, the vehicle was not included in the recall due to the vin. updated 05/30/06. *ak | |||
| 04/21/2006 | 31000 | 1 | 01/01/2003 |
| 2003 liberty sport- lower ball joints were replaced due to recall notice. i took the vehicle to a dealer at 24,000 miles with a complaint of ball joint wear. the dealer improperly inspected the ball joints for wear and said there is no wear and they are within spec. also, at the same time inspected the vehicle and passed it. approximately 5000 miles later, after several inspections of the ball joints by myself in the way they specified resulting in no play, the lower ball joint failed and separated. the vehicle crashed to the ground grinding the cv shaft into the ground. the vehicle was towed from the travel lane to the nearest garage. i am looking for input on what my next step should be. i have since called several dodge/jeep dealers and inquired about the procedure to inspect the ball joints and each do it incorrectly. one technician offer to look it up in the jeep liberty service manual and explained the proper way to me. sounds like gross negligence to me....*jb | |||
| 03/25/2006 | 33975 | 1 | |
| 2003 jeep liberty, 34k miles (never off-road), left front lower ball joint failure. failure @ 20 mph. no injury but lucky not faster speed. kids in back scared. rim split, tire blown. wrecker to return to dealership. two associates with similar model (early 2003 liberty) have now had joints checked last week and both needed rt. & lt. lower ball joints replaced. potentially catastrophic defect!! *nm | |||
| 03/26/2006 | 1 | ||
| Ball joint failure on left front end. wheel separated when exiting parking lot. towed to dealer for repairs. my 2003 liberty was not part of the recall group. *jb | |||
| 04/02/2006 | 48213 | 1 | 06/02/2003 |
| 2003 jeep liberty left front ball joint failure. *nm | |||
| 03/13/2006 | 63282 | 1 | 08/11/2003 |
| The car was inspected for ball joint problems (recall) @ 18,000 miles, the dealer said all was good. at 63,000 miles i was leaving a stop sign when the lower ball joint on the passenger side broke, totally separated. there was little warning before the joint broke. the car from time to time would feel odd (pulling to one side) slightly but this was intermittent. i never imagined that a ball joint was about to fail. when the joint broke the suspension gouged the inside of the rim deeply and bent the drive shaft against the suspension. the dealer has approved replacing the ball joints (both lowers) but is refusing to replace the wheel or the drive shaft at this time. the ball joints they refuse to give to us. *nm | |||
| 01/17/2006 | 71000 | 1 | 04/17/2003 |
| On or about 1/17/06 while driving the 2003 jeep liberty the front left lower ball joint separated, dropping the control arm onto the inside of the rim. at 71000 miles. was told by my dealer that there was no recalls on that. after further research i have found that there was a recall on 2003 liberty made b4 3/26/03, took delivery mid april 2003 also have found complaints on the 2004 jeep liberty. i had the repairs made by a local repair shop. i do not have the old ball joint. i am now experiencing front left noises yet to be diagnosed by a professional. *jb | |||
| 02/11/2006 | 26700 | 1 | 04/14/2005 |
| Driving my 2003 jeep liberty freedom edition down a very steep gravel driveway. all of a sudden the entire car hit the bottom of the drive with a big crash. i was unable to steer and went part way into the road. had to move the car back to bottom of driveway as to not cause an accident in the middle of a mountain road. oil was leaking and when i tried to drive the car to the end of driveway, metal shavings were coming from the bottom of the vehicle. it was impossible to turn the wheel more than about 1 at a time. the entire fender on the passenger side popped off also. my back, neck and knee were hurt as result of the car crashing to the ground. had vehicle towed to jeep dealer, where i was told all parts would be replaced. the front ball joint had totally separated causing this very dangerous problem. when i had first bought the car used in april of 2005, i heard about the ball joint recall on the 2003 jeep liberty's. when i called daimler chrysler to ask about this, they told me the vin on my car was not in the recall. however, the problem i had with this car was the exact same one that the jeep liberty's were recalled for. obviously they have not fixed this problem. the manufacturer recall center was of no help with any answers and seemed totally unconcerned as i am still covered by the bumper to bumper(original) manufacturers warranty(only 26,000 miles on the car), and it wont cost you anything to have it fixed. and was told there is nothing we can do if it wasn't in the recalled vehicles.*jb | |||
| 02/11/2006 | 26800 | 1 | 04/11/2005 |
| Dt*: the contact stated while driving 10 mph the bottom of the vehicle hit the ground. there is a nhtsa recall, # 03v460000, regarding the suspension front control arm lower ball joint. the vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the vin. | |||
| 12/31/2005 | 39800 | 1 | |
| Dt: the contact stated lower ball joints failed while driving. recall work was done on nhtsa recall campaign 03v460000 concerning the driver side lower ball joints in june 2004. the vehicle was towed to a local dealership were the control arm and ball joint were replaced. the contact spoke with the manufacturer about the problem. a spokes person from the manufacturer stated when the recall work was done by the first dealership they must have put the control arm ball joints on incorrectly. *ak updated 02/07/06. *jb | |||
| 01/07/2006 | 32900 | 1 | 10/09/2003 |
| Routine check of vehicle during rotation of tires revealed lower ball joint movement, and right upper ball joint failure. *nm | |||
| 01/05/2006 | 58000 | 2 | 07/30/2003 |
| 03 jeep liberty limited ball joint replacement for the 2nd time in 58k miles. *nm | |||
| 11/10/2005 | 44500 | 2 | 02/12/2003 |
| Lower ball joints were extremely worn. steering felt loose and vehicle was wandering on the highway a lot, making it hard to stay in my lane and keep my course. original recall performed over 20,000 miles ago which only consisted of heat shields being installed. i brought in the jeep and dealer agreed with lbj failure and replaced them under recall notice. *nm | |||
| 10/17/2005 | 66212 | 1 | 12/23/2003 |
| (1) driving back from a camping trip in death valley, ca. (2) complete separation of the lower right ball joint when pulling away from the gas station. (3) i had the vehicle tow to a repair shop and had both lower ball joints replaced. *nm | |||
| 10/02/2005 | 72250 | 1 | 10/13/2002 |
| 2003 jeep liberty ball joints replaced approx. 45,000 miles under manufacturer recall, at that time vehicle was making significant road noise from the front end suspension. dealer replaced lower ball joint assembly at that time. approx. 66,000 miles vehicle was taken to dealer to find source of front end noise again, dealer could not duplicate and stated there was no problem. approx. 71,000 miles vehicle taken back to dealer for same problem because it was getting worse. i had a factory authorized repair technician go on a test drive with me on september 23, 2005. within about a minute of the test drive the technician stated that it was most likely the lower ball joint assembly and that he believed the recall had been extended to lifetime. i scheduled an appointment to bring the vehicle in for repair on september 27, 2005. the dealership had the vehicle the majority of the day and could find nothing wrong. they stated that the ball joints looked fine. on sunday october 2nd, 2005 the lower ball joint on the driver's side failed. fortunately it was a speed of under 5 mph as we were turning out of a parking lot. the front driver's side suspension had collapsed. vehicle was towed to the dealership sunday evening. currently waiting on the dealerships response. this is a repeat failure and a major safety issue that to date the dealership has chosen to ignore. *jb | |||
| 01/01/1901 | 1 | ||
| Ball joint in the left front lower control arm separated while driving. *ts the consumer found out that in addition to replacing the ball joint they were suppose to replace the wheel. *jb | |||
| 08/13/2005 | 25000 | 1 | 02/01/2003 |
| Dt: on august 13, 2005 the consumer's son was involved in an accident. while turning right and pressing on the brakes ,which acted like a sponge, the steering wheel locked, causing consumer's vehicle to slide into the curb. the vehicle is currently at the dealership. the dealership was unsure of what the problem was. they said that it was due to a driver error. someone came out from the manufacturer and did a report on the vehicle. they would not release the information to the consumer. however, the consumer found out that there was recall 03v460000 concerning lower ball joint. when the consumer contacted the manufacturer, they told him that this vehicle was not included in the recall due to vin. on september 22, 2004 the dealership performed recall repairs by only replacing the heat shield and not the ball joint. the contact was concerned that both parts of the recall were not performed. the manufacturer refused to repair the vehicle. *ak *nm | |||
| 02/28/2004 | 20000 | 1 | 12/10/2002 |
| Dt: there was a recall concerning the lower ball joints. the consumer stated that there was no problem with the lower ball joints . there was a problem with the upper ball joints. the consumer heard knocking noises coming from underneath the vehicle. the problem started before 4-30-04. when the consumer took vehicle to the dealer previously they told them what the problem was. the consumer has not had the problem corrected as of yet. *ak | |||
| 08/21/2005 | 35500 | 1 | 08/16/2003 |
| Dt: the consumer owens a 2003 jeep liberty. the consumer received recall 03v460000 on the ball joints. the consumer was traveling at 50 mph and the front right side dropped to the ground. the liberty pulled the consumer severely, and she was barely able to pull off the road and kept control of the vehicle. there was metal debris all over the road. the consumer got out of the vehicle and discovers that the right front wheel was bent and split in half, there were a couple of bars hanging out. the tire was half off the wheel base, and there was fluid leaking from the car. the recall was on the suspension; front: control arm: lower ball joint. the consumer had to have the car towed to the dealership. the serviceman told the consumer that the lower ball joint failed, separated and pulled away from the suspension. this was the ball joint that had been replaced on the recall. the consumer stated that the dealership was calling chrysler. the dealership said that daimler/chrysler would call the consumer. this vehicle was not used off road, or abused in any way. the truck was used to drive to work and home and used for driving in the snow. the consumer was scared to drive this car again. the dealership expected her to take off in vehicle and keep it. the consumer was lucky that she was not injured or killed in this incident. *ak | |||
| 08/19/2005 | 44000 | 1 | 01/28/2005 |
| Dt: the caller found out there was a recall on ball joints. he had it checked, and they could not find anything wrong. on the way home the passenger's side tire fell off, and the lower ball joints failed. caller was driving 20 mph. the caller had vehicle towed to dealer. manufacturer has not been contacted yet. *ak | |||
| 08/10/2005 | 1 | 01/22/2004 | |
| Dt: the contact owns a 2003 jeep liberty. the vehicle had a recall on the ball joints and they serviced the vehicle. but on august 10, 2005 while traveling about 10-15 mph the lower ball joint on driver's side fell out. about thirty minutes afterwards while driving on a very busy parkway at about 55-65 mph and if the ball joint fell out the recall work did not solve the problem . *ak | |||
| 07/17/2005 | 29000 | 1 | 12/03/2002 |
| Dt: consumer received recall letter on the 2002-2003 jeep liberty on the lower ball joints (nhtsa camp id# not available at this time) and the possibly of water entering these joints and causing corrosion. the consumer had the recall repair work performed at 8,521 miles in december. on 7-17-05 while driving about 25 mph the front driver's side wheel came off without warning. there was noises coming from under the vehicle. the vehicle pulled to that side and consumer's son continued to drive for about a tenth of a mile or so and made it to his home. when pulling into the driveway, the wheel completely separated there in the driveway. the vehicle had to be towed to a dealer that made the original recall repair. the dealer did not know why this happened but it was an issue from lower ball joints and consumer feels this recall repair work may have not been performed properly. repairs have been made to vehicle by dealership. consumer did contact chrysler who said it was the dealers responsibility not theirs. *nm | |||
| 08/01/2004 | 40000 | 2 | 09/30/2003 |
| Dt: contact received a recall notice for the lower ball joint and had the repair work done. seven months later the ball joint failed again while the vehicle owner's son was driving at 35 mile mph. the ball joint failed while driving over a bridge ,and t vehicle was damaged. vehicle had to be towed to the owners home, and then to the dealership for repairs. the wheel and brakes, both fell off the vehicle. the police were called. however no report was filed because there was no crash. repairs were done. . the owner noticed that before the ball joint failed. there was too much play in the steering. when the wheel is turned it takes the tire a minute to catch up. the owner is concerned that the ball joint is about to go out again. the replacement parts do not seem to be any different than the original parts. the caller heard a report of a lady dying with the same problem in her vehicle.*ak | |||
| 06/24/2003 | 24000 | 2 | |
| Dt: consumer received a recall concerning lower ball joints in the front. had repairs done at 12,000 miles , and currently vehicle has 24,000 and the ball joints were defective again. dealer will not replace lower ball joints under any kind of warranty or recall. in the state pennsylvania one has to have the annual safety test done once a year for the sticker to be put on vehicle. they will not pass the vehicle but jeep was saying it was safe according to their standards. *ak the consumer purchased and aftermarket ball joint and replaced it himself. *nm | |||
| 05/30/2005 | 1 | ||
| Dt: the lower ball joint fell out while vehicle was in motion. there was no warning. while driving between 5-10 mph. the left side of the front of the vehicle came to rest on the ground. the ball joint bolt stuck out on the bottom and dragged on the asphalt. there was a physical mark on the ground where ball joint bolt scraped. there was an evaluation by insurance company. vehicle is in a repair shop in a lincoln dealership. *ak | |||
| 05/01/2005 | 40318 | 2 | |
| Problems with ball joint equipment on the 2003 jeep liberty. ***no answer required***. *mr there were no indications that anything was wrong with the vehicle prior to receiving recall# 03v460000. all of the ball joints were replaced but then a few weeks later noises was heard when making turns. four loose bolts were found loose. the bolts were tightened. it was then determined that the vibration noise was traced to a loose control arm bushing. the lower control arms were replaced but some noise remained. the consumer requested reimbursement for the repairs. *sc *jb | |||
| 04/26/2005 | 40200 | 1 | |
| While driving at approximately 20 mph driver lost control of the vehicle and the driver side wheel locked up. owner had the vehicle towed to the dealer, where it was discovered that the ball joint completely separated from the housing. *ak *bf *nm | |||
| 12/09/2003 | 1 | ||
| 'recall campaign' issued for 2003 jeep liberty lower ball joints. *bf while driving in inclement weather the consumer's duaghter lost control of her vehicle and it flipped front to back landing upright. the consumer believes the ball joint defect was the cause of the accident. no injuries were mentioned. *nm | |||
| 03/02/2005 | 51351 | 1 | |
| Nhtsa recall campaign 03v460000, after taking the vehicle to the dealer for a recall repairs consumer received a call from the dealer stating that there would be a cost of $3,300, to make repairs on the lower ball joint. dealer contact: richard gordon. *ak vehicle was taken to dealer for lower ball joint recall repairs, however dealer found axle and bearings were frozen and needed to be replaced. dealer did not honor recall and wanted to charge consumer $3,300.00 for repairs. *tt | |||
| 12/31/2004 | 23500 | 1 | 09/01/2004 |
| While driving 5 mph driver heard a loud knocking noise coming from the front. suddenly, the vehicle vibrated uncontrollably. the driver pulled over, and the vehicle was towed to a dealer for inspection. the mechanic determined that the lower ball joint broke, and needed to be replaced. *ak *bf *nm | |||
| 09/04/2004 | 1 | ||
| While driving the vehicle suddenly began to slide and slid into a utility pole. *nm campaign id number : 03v460000 even though the consumers vehicle went in for service she believed that the cause of the accident is the the recall issue. suspension:front:control arm:lower ball joint. *tc | |||
| 08/09/2004 | 32672 | 1 | |
| When braking front lower ball joint punctured the front driver's tire. dealership was notified, but did not resolve the problem. *ak | |||
| 10/31/2003 | 1 | ||
| Request for reimbursement for damages to vehicle. *mr the consumer was in an accident during a down pour. the consumer lost control of the vehicle and it flipped over. the problem may be due to the ball joints. recall# 03v460000. *sc *jb | |||
| 08/09/2004 | 1 | ||
| Consumer received recall 03v460000 concerning lower control arm ball joints. consumer took the vehicle to the dealer for an appointment. service manager refused to honor the recall because the vehicle was not purchased from that dealership. *ak | |||
| 08/03/2004 | 17000 | 1 | 09/02/2002 |
| Consumer received recall notice 03-v-460-000 concerning replacement upper control arm lower ball joints. consumer noticed after recall repairs were done that vehicle pulled to the left on its own. consumer notified the manufacturer . dealer informed consumer that the recall repairs were done in compliance with the recall. *ak *ts | |||
| 07/01/2004 | 1 | ||
| Recall regarding the lower ball joints on 2003 jeep liberty. *mr the technician told the consumer that because of the recall that the vehicle would need a four wheel alignment. this would be an out of pocket expense for the consumer. recall# 03v460000. *sc *jb | |||
| 05/12/2003 | 11626 | 1 | |
| While making a right turn at a stop sign there was a popping noise, then a metal noise. consumer pulled off the road, and noticed that the passenger side of front suspension was laying on the right front wheel. vehicle was towed to a dealership, who indicated that the lower ball joint separated.*ak phone interview update (oct 6, 05): the consumer received the recall notice after the vehicle was repaired. no problem since. | |||
| 04/10/2004 | 19200 | 1 | 12/07/2002 |
| On monday, april 5, 2004, i brought my liberty renegade farrish jeep in fairfax, va for my 18,000 mile service which included a tire rotation and other work. no one ever mentioned to me that my vehicle was under a safety recall and that work had not been completed.*ak on saturday, april 10, 2004 i was driving my liberty when i heard a loud noise that sounded like a shot gun going off and my car skidded to the side of the road and came to a stop. my tire was flat but upon closer inspection, i discovered metal shavings all over the tire and down the street along my skid path. my car was towed to the nearest jeep dealer which was heritage chrysler jeep in alexandria, va. greg anderson, from heritage jeep, called me on monday, april 12, 2004 and informed me that my ball joints had separated while i was driving the vehicle and that was the cause of the breakdown. he said my vehicle is under a safety recall for this exact problem. i have grave concerns about the safety of this vehicle and the manner in which customers are notified about potentially life threatening defects in their vehicles. 1. i did not receive a recall notice in the mail indicating there was a potential serious defect with my vehicle that may cause me to lose control of the vehicle and crash. 2. it is my understanding that all vehicles coming into the farrish jeep service department have a function 14 performed which would indicate any outstanding recalls on a vehicle. my vehiicle did not have a function 14 performed on it and not being notified that this work needed to be performed when it was just in for service 5 days prior to my ball joints separating is completely unacceptable. this liberty is my family car that i take my 6 year old and 4 year old sons back and forth to school in every day on the i-495 beltway. i cant imagine what would have happened to me and my family, and other drivers around me, had my ball joints separated on the beltway at 60 miles an hour. *ak | |||
| 03/09/2004 | 1 | 01/01/2004 | |
| On tues. march 9th, i was driving straight going slowly in a parking garage when my car made a grinding noise and would barely drive. to make a long story short, when the tow truck driver from aaa arrived and tried to drive my 2003 limited jeep liberty the front left side of the car collapsed on the front left tire. everything that holds the wheel to the car had seperated. the dealership said they had never heard of anything like this happening. however, i then checked out this site & saw the recall from nov. 4 2003 on my liberty. the recall i never received. when i called the service dept. later that day to inquire about the status of my car i dropped off the night before, i mentioned the recall. the woman i spoke with said she just found out about the recall. when i asked why i hadn't received the recall she said sometimes they may be mailed out in increments so not to inundate the dealers. well the recalls were sent out dec. 15th, 2003, this event occured tues., march 9th 2004. after 2 days at the dealership my car was finally looked at. they said the lower ball joint had seperated. *ak phone call update: the consumer's phone number is no longer in service. | |||
| 02/12/2003 | 3 | 02/12/2002 | |
| There was vibration in the front end when speed exceeded 40 mph. dealership inspected vehicle, but couldn't locate the cause of the vibration. a week later, while driving on the highway front left wheel nut flew off and hit the grill. on another occasion the front left tire fell off while reversing. vehicle was taken back to dealership, and dealership replaced the ball joints. *ak | |||
| 01/29/2004 | 22000 | 2 | 12/28/2002 |
| I was driving down a 2 lane country road, within speed limit, road conditions excellent. i have a pristine driving record. i rounded a bend and was approaching the straightaway and although i steered to straighten the vehicle, my jeep continued to go to the right. i turned the wheel harder to correct the direction and the jeep veered to the left into the oncoming traffic lane. i managed to get the car back to the right side of the road, but the car hit the gully on the side of the road and crashed into a tree stump. although i applied the brakes the car felt like it skidded to the right and the antilock brakes didn't engage. when i crashed into the side of the road i broke the front wheel and damaged the rear wheel, broke the lower control arm, damaged the suspension and steering knuckle, and did some body damage. when i queried the dealer about how this could happen, they said they knew of no defects on the 2003 liberty. after finding the information on the internet about the lower control arm/ball joint recall, and calling the dealer again with this info, the dealer said, oh yeah, they knew about that, but don't pay much attention to recalls. i had the car serviced by my dealership on 12/16/03, the day after the recall notices were supposedly sent to customers (i still haven't received one as of 2/3/03), but they never mentioned the recall or scheduled the replacement of the defective part. i am available for contact if there are others out there who have experienced similar failures.*ak | |||
| 1 | |||
| Dealership had the part to perform lower ball joint recall 03v46000 repairs since the beginning of january, but the manufacturer had not sent dealership the tools needed to install the part.*ak | |||
| 11/22/2003 | 1000 | 1 | 07/14/2003 |
| I own a 2003 jeep liberty. i received a recall notice in the mail from jeep and even contacted them since i was experiencing problems before the recall was issued. the problem i am experiencing is that when i brake i feel movement in the front end. before the recall i brought it in and they said there were no reports of this problem which the service area called a bump stop. when i brought the vehicle in they said there were no open recalls on my jeep even though i received the notice, and was experiencing problems. i feel unsafe knowing that a recall was issued and that the dealership has no record of the recall and that i driving a car with a potential for disaster. can someone please help me with this issue? thank you in advance, sean siegel. *la | |||
| 11/15/2003 | 26000 | 1 | |
| While making u-turn at an intersection front ball joints snapped, separating from the vehicle. vehicle was towed to the dealer, who was repairing the problem.*ak phone interview update (oct 5, 05): the consumer said that he had received a recall notice two months after he filed the complaint. | |||
| 07/25/2003 | 8500 | 1 | 02/12/2003 |
| Front ball joints clunking on 5 month old (8,000 miles) jeep liberty renegade. vehicle is stock (no lift kit or over sized tires) and hasn't been off road more than twice in light dirt trails. i've read that the dodge durango and other liberty's have similar ball joint failures and am looking for an improved design or fix from jeep.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 11/04/2007 | 59600 | 1 | 10/06/2002 |
| Backing out of a parking spot, heard a clunking noise. put in drive, turned the wheel and the vehicle tilted to the drivers side. exited the vehicle to find the drivers side tire inverted and almost parallel to the ground. when tow truck lifted the vehicle, the front passenger tire also collapsed. had vehicle fixed today. had to replace both upper ball joints, and arms. vehicle is only 5 years old, had never been off road and only had 59,000 miles. repair shop owner said he has never seen both ball joints collapse and there is no reason why they should have, except for faulty parts. *tr | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 08/12/2009 | 81000 | ||
| Tl*the contact owns a 2003 jeep liberty. while attempting to accelerate out of a parking lot, the vehicle suddenly stopped accelerating and could not be moved. the vehicle was towed to a local repair shop and the mechanic stated that the upper ball joint separated. the current and failure mileages were 81,000. | |||
| 07/26/2009 | 128000 | ||
| Tl*the contact owns a 2003 jeep liberty. while driving 30 mph in the process of a turn, the front passenger side control ball joint suddenly snapped. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 128,000. | |||
| 12/15/2008 | 78000 | 1 | |
| Upper ball joints worn to the point the vehicle was considered unsafe by jeep dealership. *tr | |||
| 10/21/2008 | 120000 | 1 | |
| Upper ball joint broke while pulling into my drive way. had it broke only minutes earlier it would have lead to a serious accident. *tr | |||
| 06/07/2008 | 102000 | ||
| Tl*the contact owns a 2003 jeep liberty. while driving various speeds, the contact heard noises coming from the front driver's side of the vehicle. the failure began in april of 2008 and occurred intermittently. the vehicle was taken to two mechanics and they stated that there were no failures. approximately two months later while driving, the driver's side upper ball joint failed. the lower ball joints were replaced a few years ago. the current mileage was 104,000 and failure mileage was 102,000. | |||
| 04/30/2007 | 40000 | 1 | |
| Tl*the contact owns a 2003 jeep liberty. the contact noticed failure with the front suspension while making left turns. when he drives over a bump in the road, it sounds as if something is loose in the suspension. he took the vehicle to a local mechanic for an oil change and asked if they could examine the front suspension. the mechanic informed him that the upper ball joints needed to be replaced, and also informed him of the tsb related to his vehicle's upper ball joints. the contact called the dealer to inquire about a recall related to the upper ball joints and was informed that there were no recalls. the repairs would cost approximately $900. the failure mileage was 40,000 and current mileage was 40,246. updated 06/10/08. *lj | |||
| 05/07/2008 | 113987 | ||
| Tl*the contact owns a 2003 jeep liberty. the contact received a recall notice for the lower ball joints. she took her vehicle to the dealer for repair and was informed that the upper ball joints also needed to be replaced. since only the lower ball joints were on recall, the dealer would not repair the upper ball joints. the recall number was unknown. the failure and current mileages were 113,987. | |||
| 12/14/2007 | 75000 | 5 | 09/23/2002 |
| Tl*the contact owns a 2003 jeep liberty. while turning right or left at any speed, the contact heard a popping sound coming from the floor of the vehicle. the steering wheel became difficult to maneuver. the vehicle was diagnosed by the dealer, but the failure still persists. the current mileage was 86,000 and failure mileage was 75,000. updated 05/07/08 *bf the dealer stated the upper ball joint was bad. the lower ball joints had been replaced 3 times. updated 05/07/08. *ub | |||
| 04/06/2008 | 49900 | 1 | 08/31/2002 |
| While driving slowly out of my driveway, my upper ball joint disconnected causing the passenger side front tire to fall off. i did have my children with me however no one was injured. the apparent recall in 06 of the lower ball joints was unknown to me at the time. chrysler did replace the upper and lower ball joints. i was charged a $150. deductible which i feel is very unfair considering the investigation revolving around the upper ball joints and obvious concerns about the lower ball joints. my concern now is when will it happen again, it only had 50,000 miles at the time and can i assume it's safe to drive another 50,000. it's not worth putting my kids in danger. how can chrysler assure me that it is fixed! *tr | |||
| 03/09/2008 | 154195 | 1 | 11/16/2004 |
| While driving my 2003 jeep liberty the front passenger wheel snapped off. the date was 3/9/08. i was turning a corner and felt a sharp snap and the front end dove toward the ground. i had the vehicle towed and it was repaired at a cost of approx $400 plus $60 for towing. the description on the repair bill is ball joint came out of upper control arm. replaced rt front upper control arm assembly. i tried calling jeep's corporate office (3/14/08 at 10:45am) per the dealer recommendation. the corporate person said it was out of warranty, she very rude and refused to do anything to assist. when i asked to speak to the person's supervisor she refused saying they she was authorized to make these decisions. my greatest fear is that if i was on my normal daily commute of 70 miles on the freeway and the wheel snapped off, then i probably would not be typing this message today. the car would have easily flipped. i have the old part and it is available for review. i wish jeep corporation was more responsible to recognize the seriousness of this failure. of note, is that there was a recall on the vehicle in 2006 for the ball joints causing loss of steering control. i had that repair completed in 2006. however it certainly did not prevent me from losing control of the vehicle during this incident. *tr | |||
| 03/04/2008 | 77500 | 1 | 01/15/2006 |
| The passenger side upper ball joint broke. the steering became erratic, it began pulling to the left. when i took it in for a front end alignment i learned that the passenger side upper ball joint was broken. i will replace the broken ball joint and will make the old part available for inspection. *tr | |||
| 12/14/2007 | 53444 | 1 | 07/18/2006 |
| The upper ball joint of the front passenger side wheel failed while turning in a mcdonald's drive through. the ball joint was rusted. there is no way to maintain this joint, as it is a sealed bearing. the lower ball joint was repaired in an earlier recall last year. *tr | |||
| 11/04/2007 | 59600 | 1 | 10/06/2002 |
| Backing out of a parking spot, heard a clunking noise. put in drive, turned the wheel and the vehicle tilted to the drivers side. exited the vehicle to find the drivers side tire inverted and almost parallel to the ground. when tow truck lifted the vehicle, the front passenger tire also collapsed. had vehicle fixed today. had to replace both upper ball joints, and arms. vehicle is only 5 years old, had never been off road and only had 59,000 miles. repair shop owner said he has never seen both ball joints collapse and there is no reason why they should have, except for faulty parts. *tr | |||
| 08/29/2007 | 56000 | 1 | 10/01/2006 |
| Tl*the contact owns a 2003 jeep liberty. while driving 2 mph, the contact heard a loud snap coming from the vehicle. the vehicle was towed. the dealer stated that the driver side upper ball joint snapped. the contact received and the vehicle was serviced for recall notice number 03v460000 (suspension:front:control arm:lower ball joint). the current and failure mileages were 56,000. updated 09/18/07 *tr received 12/12/07 *lj updated 12/12/07 *tr | |||
| 07/31/2007 | 1 | ||
| I have a 2003 jeep liberty with 87,000 miles on it and the upper ball joint on the driver's side broke in half today while i was slowly making a turn into my office. the tow truck operator said this should not have happened. i was lucky that i was only going so slow hour when it broke because if i had been going faster, i would have wrecked the vehicle. my jeep has never been off-road since i have owned it. jeep does currently have a recall in place for the lower ball joints which they say get corroded and separate from the control arm. the upper ball joint did the same exact thing but does not appear to be included in the recall. i could have been killed or maybe even injured someone else had this happened on the highway. since the recall is only for the lower ball joint the dealership would not help with the cost. the damage was not just to the upper ball joint but to the rotor and the break line and the front axle. i called chrysler corporate services and basically they told me to pound salt. i also see that others have had similar experience. *tr | |||
| 12/19/2005 | 41000 | 1 | 10/15/2003 |
| '03 jeep liberty upper left hand ball joint failed and separated while the vehicle was in motion at low speed in a turn. the upper control left front control arm was replaced. *jb | |||
| 06/03/2007 | 86488 | 1 | 10/01/2003 |
| While driving at low speed the front right ball joint of 2003 jeep liberty failed causing the tire to fall onto its side. minimal damage to the car as i was just beginning to drive away from my house. *tr | |||
| 12/21/2006 | 43080 | 1 | 08/19/2003 |
| Tl*the contact owns a 2003 jeep liberty. the contact stated that his vehicle has a safety recall on the upper and lower ball joints and he has been trying to get the recall repair done since december of 2006. in december of 2006, the vehicle was involved in a crash while traveling 35 mph. the vehicle spun out and crashed into another vehicle while making a left turn on a wet road. a police report was filed and the contact has reports and receipts of the work performed on the vehicle. the current mileage is 45,000 and failure mileage was 43,080. | |||
| 02/23/2007 | 106745 | 1 | |
| Champion chrysler-jeep inc safety recall f23 customer is very upset that after getting recall fixed that she had to pay out of pocket for the upper ball joints**cc the dealer stated the rear right seatbelt does not latch and the left right power window does not work. the consumer has provided the invoices for repair. update *tr | |||
| 04/22/2007 | 95000 | 1 | 06/01/2006 |
| I have a 2003 jeep liberty with 95,000 miles on it and the upper ball joint on the passenger side broke in half today while i was pulling out of a filling station. the tow truck operator who also owns a garage stated that he had never seen one of these break like this one did. i was lucky that i was only going 2 miles an hour when it broke because if i had been going faster, i would have wrecked the vehicle. my jeep has never been off-road since i have owned it. jeep does currently have a recall in place for the lower ball joints which they say get corroded and separate from the control arm. the upper ball joint did the same exact thing but does not appear to be included in the recall. i could have been killed or maybe even injured someone else had this happened on the highway. *tr | |||
| 12/21/2006 | 76502 | 2 | |
| Tl*- on 12/21/06 at 7:30 am the contact took her 2003 jeep liberty to miller arnell chrysler located 9850 indianapolis indiana 46322. the repairs on perform recall 06v288000 were performed on the vehicle. after the repair while making either left or right turns the contact felt a clunking noise coming from the floor by the drivers side. the contact continued to drive the vehicle for two weeks and thought nothing of the noise, but is sure that it began after the repairs were done. the contact took the vehicle to the dealer on 1/13/07. the contact was told there is a separation of the control arm that leaves excessive play and needs to be repaired. the dealer explained that these repairs were going to cost $398.00 and not covered by the dealer. the contact wants the dealer to cover these repairs because they were either caused by the defect on the vehicle or when the vehicle was been worked on. *nm updated 02/22/07.*jb | |||
| 12/24/2006 | 44100 | 1 | 04/08/2003 |
| Upper (not lower) ball joint failure on '03 jeep liberty. vehicle has 44,000 miles, dealer serviced every 3,000 miles until last service of 36,000 miles. awaiting parts (10/12 weeks on existing lower ball joint recall). right upper ball joint failed, seperating from control arm at 60 mph on interstate 95 in delaware. vehicle skid a few hundred yards with the front right wheel laying nearly flat on the road surface. narrowly missed collision with car in next lane but was able to get to right shoulder even with reduced steering control. | |||
| 02/06/2006 | 63557 | 1 | 06/02/2003 |
| Dt*: the contact stated while driving 40 mph on the interstate, the contact's spouse lost control of the vehicle. while going up a hill, the vehicle veered to the left and the vehicle went out of control. the spouse was unable to steer the vehicle and hit a guard rail. there were injuries sustained and a police report was taken. an independent mechanic determined all of the damage was noted on the left side where the lower ball joint was located. the vehicle was due for an inspection and the contact noticed the left tire was wearing prematurely. the independent mechanic noted the ball joint on the right side was bad and ready to come loose. there was a nhtsa recall, #06v288000, regarding the suspension: front: control arm: lower ball joint. the vehicle was not included in the recall due to the vin. updated 11/06/06. *jb | |||
| 05/26/2006 | 2 | 09/01/2002 | |
| 2003 liberty ball joint separated. *ts the lower ball joints were replaced previously at 16,000. the upper ball joints also needed to be replaced. *jb | |||
| 05/10/2006 | 47000 | 1 | 10/05/2002 |
| Dt*: the contact stated recall #03v460000 concerning the lower ball joint was performed on the vehicle on 01/14/04. yesterday while pulling into the garage, the contact heard a popping sound. the contact exited the vehicle and noticed the upper ball joint was detached. there are several complaints noted on the internet regarding problems with the upper ball joints. there were no problems with the vehicle prior to the incident. the vehicle was towed to the nearest service dealership where the vehicle is awaiting inspection. updated 7/3/2006 - *nm | |||
| 04/25/2006 | 30123 | 4 | 04/16/2004 |
| Upper and lower ball joints have gone bad after only 31k miles on jeep liberty. i talked to the service manager at outten jeep and he informed me it was not covered. i feel this is a danagerous and premature failure of this part and should be covered by warrentiejust for safety alone i. *jb | |||
| 02/11/2006 | 1 | 08/22/2002 | |
| 2003 liberty upper ball joint failed. the polymer bushings and seal failed to maintain lubrication. *ts *nm ***nar*** | |||
| 02/11/2006 | 68000 | 1 | 09/03/2002 |
| Right upper ball joint on 2003 jeep liberty failed due to defective polymer bushing and grease seal. noticed in a parking lot. *nm | |||
| 02/02/2006 | 46000 | 1 | 03/01/2003 |
| Dt*: the contact stated there was difficulty steering the vehicle followed by a rubbing noise from the steering compartment while turning. the vehicle was seen by an independent repair shop. the repair shop personnel replaced the left front upper ball joint. this repair remedied the problem. | |||
| 01/07/2006 | 32900 | 1 | 10/09/2003 |
| Routine check of vehicle during rotation of tires revealed lower ball joint movement, and right upper ball joint failure. *nm | |||
| 01/05/2006 | 58000 | 2 | 07/30/2003 |
| 03 jeep liberty limited ball joint replacement for the 2nd time in 58k miles. *nm | |||
| 02/28/2004 | 20000 | 1 | 12/10/2002 |
| Dt: there was a recall concerning the lower ball joints. the consumer stated that there was no problem with the lower ball joints . there was a problem with the upper ball joints. the consumer heard knocking noises coming from underneath the vehicle. the problem started before 4-30-04. when the consumer took vehicle to the dealer previously they told them what the problem was. the consumer has not had the problem corrected as of yet. *ak | |||
| 08/10/2005 | 1 | 01/22/2004 | |
| Dt: the contact owns a 2003 jeep liberty. the vehicle had a recall on the ball joints and they serviced the vehicle. but on august 10, 2005 while traveling about 10-15 mph the lower ball joint on driver's side fell out. about thirty minutes afterwards while driving on a very busy parkway at about 55-65 mph and if the ball joint fell out the recall work did not solve the problem . *ak | |||
| 08/01/2004 | 40000 | 2 | 09/30/2003 |
| Dt: contact received a recall notice for the lower ball joint and had the repair work done. seven months later the ball joint failed again while the vehicle owner's son was driving at 35 mile mph. the ball joint failed while driving over a bridge ,and t vehicle was damaged. vehicle had to be towed to the owners home, and then to the dealership for repairs. the wheel and brakes, both fell off the vehicle. the police were called. however no report was filed because there was no crash. repairs were done. . the owner noticed that before the ball joint failed. there was too much play in the steering. when the wheel is turned it takes the tire a minute to catch up. the owner is concerned that the ball joint is about to go out again. the replacement parts do not seem to be any different than the original parts. the caller heard a report of a lady dying with the same problem in her vehicle.*ak | |||
| 04/26/2005 | 40200 | 1 | |
| While driving at approximately 20 mph driver lost control of the vehicle and the driver side wheel locked up. owner had the vehicle towed to the dealer, where it was discovered that the ball joint completely separated from the housing. *ak *bf *nm | |||
| 11/22/2004 | 60000 | 1 | |
| While pulling out of a parking space the upper ball joints failed. as a result, the front end collapsed. the cause has yet to be determined. no injuries reported. vehicle was towed to nearest dealer for evaluation. *ak | |||
| 02/12/2003 | 3 | 02/12/2002 | |
| There was vibration in the front end when speed exceeded 40 mph. dealership inspected vehicle, but couldn't locate the cause of the vibration. a week later, while driving on the highway front left wheel nut flew off and hit the grill. on another occasion the front left tire fell off while reversing. vehicle was taken back to dealership, and dealership replaced the ball joints. *ak | |||
| 11/15/2003 | 26000 | 1 | |
| While making u-turn at an intersection front ball joints snapped, separating from the vehicle. vehicle was towed to the dealer, who was repairing the problem.*ak phone interview update (oct 5, 05): the consumer said that he had received a recall notice two months after he filed the complaint. | |||
| 09/28/2003 | 9000 | 02/19/2003 | |
| Only 9000 miles on vehicle. left upper ball joint is worn and making noise. right upper ball joint is also showing signs or wear. notice: no serviceability of ball joints. there are no grease fittings on upper or lower ball joints. | |||
| 07/25/2003 | 8500 | 1 | 02/12/2003 |
| Front ball joints clunking on 5 month old (8,000 miles) jeep liberty renegade. vehicle is stock (no lift kit or over sized tires) and hasn't been off road more than twice in light dirt trails. i've read that the dodge durango and other liberty's have similar ball joint failures and am looking for an improved design or fix from jeep.*ak | |||
| SUSPENSION - FRONT - HUB | |||
| 03/26/2007 | 77000 | 1 | 12/04/2002 |
| Tl*the contact owns a 2003 jeep liberty. the contact received recall notice#06v288000: suspension:front:control arm:lower ball joint in february. the mechanic stated that there was damage to the tie rod and steering knuckle. the dealer stated that they would repair the vehicle at no charge; however, they advised her at the appointment that she was responsible for paying $600 to repair it. the dealer also stated that the recall repairs are only related to the lower ball joints. the failure mileage was 77,000 and the current mileage was 77,310. the dealer stated replaced left outer tie rod, left knuckle, wheel speed sensor, and fixed hub assembly. the consumer provided invoices of repairs for vehicle. updated 07/05/07 *tr | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 11/23/2007 | 1 | 12/27/2002 | |
| I received the recall letter in the mail regarding the ball joints and i took my car to lynch chrysler in chicago for repairs back in 2003 or 2004. i thought that took care of the problem, but in november of 2007 i was parking my jeep liberty and when i cut the wheel the wheel just fell off. i didn't have an accident or injuries, but i did have to report the incident to my insurance company because the damages to my car were over $1,700. *tr | |||
| 03/02/2005 | 51351 | 1 | |
| Nhtsa recall campaign 03v460000, after taking the vehicle to the dealer for a recall repairs consumer received a call from the dealer stating that there would be a cost of $3,300, to make repairs on the lower ball joint. dealer contact: richard gordon. *ak vehicle was taken to dealer for lower ball joint recall repairs, however dealer found axle and bearings were frozen and needed to be replaced. dealer did not honor recall and wanted to charge consumer $3,300.00 for repairs. *tt | |||
| SUSPENSION - REAR | |||
| 03/25/2009 | 51000 | 1 | |
| On several occasions my car has stalled. prior to it stalling it would have power surges, backfire, the rpm needle would go crazy, and then just shut off loosing all power to brakes and steering. stalling would occur mostly at lower rates of speeds (under 50mph). it wouldn't turnover immediately. i would have to wait 20 to 25 seconds each time and then it would start, almost as if the system resets itself. it's pretty scary when you have to young children and your on a freeway and your car all of a sudden stalls. the second problem i'm having is a very loud noise coming from the rear end. i pointed my side mirror down towards my backtire. i watched as the rearend made a load cluncking noise and it was as if the back tire was being pushed outwards. the third problem is my passenger side rear window just dropped into the door. the motor still works i can hear it. and last but no least my left turn signal blinks extremely fast and then sometimes it doesn't. my car is currently at the jeep dealership. i think it's kind of funny that the guy wants to charge me $200 to investigate the problems i'm having to find out what it is. thanks to everyone's complaints i can call him and tell him the problems, as if he didn't already know. goodluck to everyone. *tr | |||
| 06/19/2008 | 106000 | 1 | |
| On june 19, 2008 i was driving on a major highway when the vehicle started to make a loud noise from the rear and 10-15 minutes later i heard a loud thump and the car stopped, i had to roll to a stop an the side of the hwy...when i looked under the car the rear axle had fallen. the jeep has had a rear noise for sometime now. i took it in and was told that the rear axle needed oil it was completely dried up and the metal has been grinding which is why the noise was there. i asked why was there no oil and everyone looked surprised and did not have an answer. never heard of that, i was told that metal particles where in the oil pan and that the noise will continue but that there was no danger. months later i took the car back to have that same rear axle oil changed and was told that i do not need to do that again. now 6 months later the cars axle falls out. what is up with that. i have been driving for over 30 years and have owned varies vehicle which i have driven over 230,000 miles and never had the oil in the axles replace. why did this happen to my vehicle? what can i do? i am 4 months shy of paying off this vehicle. what a joke. *tr | |||
| 04/15/2003 | 1000 | 15 | 03/26/2003 |
| Groaning/grinding noise in the back wheels at slow speeds, mostly when leaving a parking garage, stop lights, parking lots. brake pedals not depressed at the time. noise increases when temperature is low and humidity is high. noise started at 1,000 miles (less than a month after the date of purchase). taken to dealership who at first could not duplicate the problem. i recorded the noise several times and played to the dealership service manager. in for repairs for the same purpose over 10 times during the 1st year, without success. issue is now with chrysler engineering who appears not to be in any hurry to fix the problem. dealership does not follow-up and does not communicate on the status of this issue. also never received the recall notice. took the car in for the recall service after seing your notice, and was told it might take a couple of months for the recall notices to get out. it's been 6 months, and no recall notice as yet. other issues with this car are another rattling noise that they can't fix. a weather strip on the driver's window that had to be replaced 7 times (so far) because it keeps coming loose. excessive vibration when on the highway at speeds of 70 mph. wind noise coming from every direction, can't hardly hear the radio. radio quality is so bad i can't use it. have to play cds instead. and chrysler won't do a thing to remediate the problems. *la | |||
| SUSPENSION - REAR - AXLE - SPINDLE | |||
| 08/11/2006 | 37570 | 1 | 09/10/2003 |
| On august 11, 2006 while driving home from work, my jeep liberty began to sway. i proceeded to slow when my rear axle including wheels fell off. no warning, the entire rear axle disassembled. the conditions that night were wet, however there was nothing more than that. i had my vehicle towed to an authorized chrysler mechanic. i inquired to what would cause the rear axle to just fall apart this way. i was informed it was because of the impact? there was no impact which was evident by the condition of my vehicle. my vehicle had to be repaired. the left rear control arm and driveshaft had to be repaired and reinstalled in addition to the rear end asm and left wheel and tire replaced. *jb | |||