Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 06/08/2010 | 100 | ||
| Jeep liberty window regulator breaks allowing window to fall down into door and remain inoperative until fixed. we own a 2004 liberty and have now had 12 regulators repaired/replaced over 6 years because of some executive decision to cut cost with a plastic part vs steel. been caught in monsoon with broken window, 100+ degree temperatures with broken window. this can happen at any time/mileage, moving or stationary, using or not using windows. | |||
| 10/05/2008 | 60000 | ||
| Tl*the contact owns a 2004 jeep liberty. the contact stated that the door motor makes grinding noises. the cause of the noises could not be determined. he discovered a metal-ribbed piece protruding from the interior door that housed a cable. the contact took the door apart and discovered that the cable snapped from its housing. the window was also malfunctioning. the vin was unknown. the failure and current mileages were less than 60,000. | |||
| 04/10/2006 | 7000 | 1 | 07/31/2004 |
| Easy rollover/non-deplloyment of driver airbag in serious accident on april 10, 2006,while travellilng in right lane, under the speed limit, on i-85 in montgomery, alabama, a large german shepherd type dog ran out in front of the 2004 chrysler jeep liberty i was driving. i swerved towards the road shoulder, in order to get out of the heavy traffic. the car immediately rolled over(side to side), and then hit a guard rail, head on. the jeep then flipped over, back to front. i landed upsdie down, with smoke filling the car. the driver steering wheel airbag had not deployed! though diisoriented, i managed to free myself from the seat belt, crawl over the passenger seat, and wedge the door open to crawl out. an ambulance took me to the hospital, where i was thoroughly examined. i suffered no severe injuries-in fact,miraculously escaped with only severe aches and pains. as my chest had hit the steering wheel, i experienced the most pain in my sternum. two weeks later, i still am in pain, especially in the chest area. just days after the accident, i called chrysler to alert them to the rollover, non-deployment of steering wheel airbag. i was referred to a legal department rep who demonstrated a nasty demeanor until i asserted i was not interested in pursuing any legal recourse, but was only interested in bringing this information to their attention, as another person involved in such an accident might not have as fortunate an outcome as i. a few days later, a private investigator, hired by chrysler, called me to ask further questions after having examined the car at the salvage yard. a few days after that, i received a letter from daimler-chrysler, asserting that the type accident i had, would not set off the sensors that would deploy the steering wheel airbags. i find this ludiicrous. the car is totalled. after the initial rollover, i hit a guard rail, head on. my chest hit the steering wheel hard! i'm still in pain. *nm | |||
| STRUCTURE - BODY | |||
| 03/06/2012 | 204000 | ||
| Tl* the contact owns 2004 jeep liberty. the contact stated that he went to lift the hood of the vehicle but the hydraulic rods failed and the hood would not remain upright. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 204,000. the vin was unavailable. | |||
| 03/06/2012 | 204000 | ||
| Tl- the contact owns 2004 jeep liberty. the contact stated that he went to lift the hood of the vehicle but the hydraulic rods failed and the hood would not remain upright. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 204,000. the vin was unavailable. kmj | |||
| 03/06/2012 | 204000 | ||
| Tl- the contact owns 2004 jeep liberty. the contact stated that he went to lift the hood of the vehicle but the hood came back down. the hydraulic rods that held the hood up, failed. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 204,000. the vin was unavailable. ap | |||
| 08/16/2012 | 100175 | 1 | |
| Vehicle indicated that passenger front door was ajar, this after ten minutes of driving. door was in fact not ajar. passenger opened and closed door just to check, door then would no longer fully close. pulled manual lock to see if it was stuck, whole piece came out. smoke started pouring out of hole and door metal was very hot to the touch. removed door panel to put out fire inside. lock actuator motor melted down and parts were smoldering. during this process the electronic back glass popped open as well and will no longer latch either. chrysler recalled some 2004 liberty's for these motors overheating and seizing, was informed that this vehicle was not included and that we should have 'maintained the wiring in the door'. this vehicle is meticulously maintained! *tr | |||
| 08/16/2012 | 100175 | ||
| Vehicle indicated that passnger front door was ajar, this after ten minutes of driving. door was in fact not ajar. passenger opened and closed door just to check, door then would no longer fully close. pulled manual lock to see if it was stuck, whole piece came out. smoke started pouring out of hole and door metel was very hot to the touch. removed door panel to put out fire inside. lock actuator motor melted down and parts were smoldering. during this process the electronic back glass popped open as well and will no longer latch either. chrysler recalled some 2004 libertys for these motors overheating and siezing, was informed that this vehicle was not included and that we should have 'maintained the wiring in the door'. this vehicle is meticuloisly maintaned! | |||
| 06/24/2012 | |||
| Tl- the contact owns a 2004 jeep liberty. the contact stated that while driving 60 mph, the fuel tank detached from the vehicle and spilled fuel onto the highway. the vehicle was towed to a used car lot. the manufacturer was notified and instructed the driver to leave the vehicle where it was until they could send someone to inspect the vehicle. several days later, the manufacturer notified the contact that they would not send anyone to inspect the vehicle and if she wanted to have the vehicle towed to a dealer she could do so at her own cost. the vehicle had not been repaired. the failure mileage was unknown. the vin was unavailable. sm. | |||
| 06/24/2012 | |||
| Tl- the contact owns a 2004 jeep liberty. the contact stated that while driving 60 mph that her fuel tank detached from the vehicle spilling fuel on to the highway. the vehicle was towed to a used car lot. the manufacturer was notified and instructed the driver to leave the vehicle where it was until they could send someone to inspect the vehicle. several days later the manufacturer notified the contact that they would not send anyone to inspect the vehicle and if she wanted to have the vehicle towed to a dealer she could do so at her own cost. the vehicle had not been repaired. the mileage was not known. | |||
| 03/08/2012 | 96000 | ||
| Tl- the contact owns a 2004 jeep liberty. the contact stated that the passenger front door would not allow the passenger to open the vehicle from the outside, but instead the contact would have to open the vehicle by reaching into the vehicle and pulling the interior door latch. a local mechanic diagnosed that the door latch motor was defective. the vehicle was not repaired. the dealer and manufacturer were notified of the failure assistance with repairs to the vehicle. the failure and the current mileage was approximately 96,000. kmj | |||
| 03/08/2012 | 96000 | ||
| Tl- the contact owns a 2004 jeep liberty. the contact stated that the passenger front door would not allow the passenger to open the vehicle from the outside, but instead the contact would have to open the vehicle by reaching the inside of the vehicle and pulling the latch. a local mechanic diagnosed that the door latch motor was defective. the vehicle was not repaired. the dealer and manufacturer were notified, but denied any assistance with repair to the failure. the failure and current mileage was approximately 96,000. nw | |||
| 09/09/2011 | 140000 | ||
| Tl- the contact owns a 2004 jeep liberty. the contact stated that door lock system was inoperable, which prohibited the door locks from locking. a manufacturer and dealer made the contact aware of the nhtsa campaign id number: 04v111000 (latches/locks/linkages:doors:latch) recall, but the vin was not included. the vehicle was not repaired. the failure mileage was 140,000 and the current mileage was 145,000. kmj | |||
| 09/09/2011 | 140000 | ||
| Tl- the contact owns a 2004 jeep liberty. the contact stated that door lock system was inoperative, which prohibits the door locks from locking. a manufacturer and dealer made the contact aware of the nhtsa campaign id number: 04v111000 (latches/locks/linkages:doors:latch) recall, but the vehicle vin was unavailable. the vehicle was not repaired. the failure mileage was 140,000 and the current mileage was 145,000. nw | |||
| 09/21/2010 | 62000 | ||
| I have owned my 2004 jeep liberty for since november of 2003. since that time i have replaced the rear window regulators 6 times. now that my extended service contract is running out, i contact jeep and was told that they would consider helping me on an incident by incident basis. i don't understand why this isn't a manufacturing problem and should not be addressed by the company. i have $600 invested in this problem and don't feel that i should have to invest more of my hard earned money for a manufacturing defect. | |||