Recalls

CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
SUSPENSION
09E039000ROCK KRAWLER/PURE PERFORMANCE GROUP, INC E (Equipment)4410/15/2009ODICHRYSLER GROUP LLC06/19/200906/19/2009
Defect SummaryRock krawler is recalling 44 performance suspension systems sold as aftermarket equipment for use on the vehicle listed above. these suspension systems were produced with grade 2 carriage bolts instead of the proper grade 5 carriage bolts. the improper grade 2 carriage bolts could experience a loss of clamping force for the bottom strut fork.
Consequence SummaryThis condition could cause a loss of effective lift and lowering of the affected vehicle, possibly creating the driver to panic which could possibly lead to a vehicle crash.
Corrective SummaryRock krawler will notify owners and provide a free remedy. the safety recall began on october 15. 2008. all the affected untits have been remedied. owners may contact rock krawler at 1-518-270-9822.
NotesOwners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .
SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT
06V288000DAIMLERCHRYSLER CORPORATIONfrom 01/02/2001 to 03/15/2006V (Vehicle)82668709/11/2006ODICHRYSLER GROUP LLC08/03/200608/03/2006
Defect SummaryOn certain trucks, the constant tension front lower ball joints may experience contamination. if the vehicle is operated for an extended period with this condition, the ball joint may eventually experience wear and looseness.
Consequence SummaryWhen the driver continues to operate the vehicle with this condition, the contamination can lead to corrosion, accelerated wear and possibly separation from the steering knuckle causing a loss of vehicle steering control increasing the risk of a crash.
Corrective SummaryDealers will replace the front lower ball joints free of charge. the recall began on september 11, 2006. owners should contact daimlerchrysler at 1-800-853-1403.
NotesDaimlerchrysler recall no. f23.customers may also contact the national highway traffic safety administration
SUSPENSION - REAR
12V085000CHRYSLER GROUP LLCfrom 07/03/2003 to 07/14/2005V (Vehicle)20953903/26/2012ODICHRYSLER GROUP LLC03/05/201203/05/2012
Defect SummaryChrysler is recalling certain model year 2004 and 2005 jeep liberty vehicles manufactured from july 3, 2003, through july 14, 2005, originally sold, or currently registered in, connecticut, delaware, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia. some vehicles may be equipped with rear lower control arms that can experience a rear suspension lower control arm fracture due to excessive corrosion.
Consequence SummaryA fracture of the rear lower control arm may result in a loss of vehicle control and may lead to a vehicle crash.
Corrective SummaryChrysler will notify owners, and dealers will replace the rear lower control arms on all affected vehicles originally sold in, or currently registered in the nhtsa defined salt belt states, free of charge. the safety recall began on march 26, 2012. owners may contact chrysler at 1-800-853-1403.
NotesChrysler's safety recall number is l27.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Investigations

NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
SUSPENSION
EA11013CHRYSLER GROUP LLC09/15/201103/14/2012Rear Suspension Control Arm Failure12V085000
 In a letter dated march 2, 2012 chrysler group llc (chrysler) submitted a defect information report (nhtsa recall no. 12v-085) to the nhtsa identifying a safety defect regarding rear suspension lower control arm corrosion in approximately 210,000 model year (my) 2004 and 2005 jeep liberty vehicles, originally sold or currently registered in a salt-belt state (connecticut, delaware, iowa, illinois, indiana, kentucky, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin and the district of columbia).according to chrysler, excessive corrosion could result in fracture of a rear suspension lower control arm which may result in a loss vehicle control.in analysis of both vehicle owner questionnaire (voq) data submitted to the office of defects investigation (odi) and consumer complaint data submitted to chrysler, odi identified 54 non-duplicative reports alleging failure of one or both rear lower control arms due to excessive corrosion.thirteen of these complaints allege that the failure resulted in some loss of vehicle control.for purposes of this analysis, loss of control events involve alleged complete or partial departure from the intended lane of travel.an additional 11 complaints reported difficulty maintaining control of the vehicle when the rear lower control arm failed.all of the complainant vehicles were either originally sold or registered at the time of the incident in a salt-belt state.odi did not identify any reports (complaints or warranty claims) related to rear lower control failure due to excessive corrosion in the approximately 138,000 my 2004 and 2005 liberty vehicles that are not included in this recall (i.e., not sold or currently registered in a salt-belt state).in chrysler
EA11013CHRYSLER GROUP LLC09/15/2011Rear Suspension Control Arm Failure
 During the preliminary evaluation (pe11-013), the office of defects investigation (odi) conducted an analysis of consumer field data from its vehicle owner questionnaire (voq) database and from complaint data submitted to odi by chrysler.odi's analysis of voq data identified 13 complaints alleging failure of either the right or left rear lower control arm due to excessive corrosion.all of these complaints were associated with vehicles originally sold or registered in a salt belt state (for the purposes of this investigation, 'salt belt' includes connecticut, delaware, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin and the district of columbia).also all of the complaints were associated with vehicles manufactured in model years (my) 2004 or 2005. three of these complaints also allege a loss of vehicle control due to the rear lower control arm failure.similarly an analysis of chrysler complaint data identified 11 complaints (2 of which are duplicative of voqs) alleging failure of a rear lower control arm due to excessive corrosion.all 11 of these complaints were from consumers operating vehicles in a salt belt state and vehicles manufactured in either my 2004 or 2005. three of these complaints (not duplicative of voqs) also allege a loss of vehicle control due to the rear lower control arm failure. the original scope of pe11-013 included my 2002 through 2005 jeep liberty vehicles as they were in the same generation.in response to an information request (ir) letter sent by odi, chrysler provided information and sample components identifying a substantial design change of the rear lower control arms after my 2003 and beginning with my 2004.analysis of complaint data from both data sources (odi and chrysler) did not identified any applicable complaints (lower control arm failures due to excessive corrosion) from vehicles manufactured during my 2002 or 2003.similarly no complaints from either data source were found in states outside of those identified as salt belt states. chrysler stated in its ir letter response that its investigation and analysis is continuing to determine the scope, possible root causes of the unusual lower control arm corrosion and define possible consequences to motor vehicle safety.based on odi's data analysis from both sources (odi and chrysler data), the scope of the engineering analysis is being focused on vehicles originally sold or registered in a salt belt state and produced during my 2004 and 2005.this investigation is being upgraded to an engineering analysis so that odi can further assess the scope and potential safety consequences of the alleged defect.
SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT
EA06008CHRYSLER GROUP LLC05/31/200608/24/2006FRONT SUSPENSION BALL JOINT SEPARATION06V288000
 On january 6, 2006, the office of defects investigation (odi) opened a preliminary evaluation to investigate alleged front suspension lower ball joint separationin certain model year (my) 2004 jeep liberty vehicles.odi sent a letter to the manufacturer on february 7, 2006 requesting information about these and other jeep liberty vehicles.consequently, the investigation was upgraded to an engineering analysis on may 31, 2006 and the range of subject vehicles under investigation was expanded to include all my 2002-2006 jeep liberty vehicles.odi is aware of 566 non-duplicative complaints alleging involuntary front suspension lower ball joint separation in the subject vehicles.odi is also aware of one non-injury crash and three alleged injury incidents (two crash incidents and one non-crash incident) related to the alleged defect resulting in minor injuries.the complaint counts reported above only include those my 2002-03 liberty vehicles where the alleged ball joint separation occurred after prior recall repairs were performed (see below) or if the vehicle was not included in the prior recall.the manufacturer conducted a prior safety recall (03v-460) to address the subject issue in certain my 2002-03 jeep liberty vehicles.according to daimlerchrysler
PE06004CHRYSLER GROUP LLC01/06/200605/31/2006FRONT SUSPENSION BALL JOINT SEPARATION
 On january 6, 2006, the office of defects investigation (odi) opened a preliminary evaluation to investigate alleged front suspension lower ball joint separation while driving in certain model year (my) 2004 jeep liberty vehicles.odi sent a letter to the manufacturer on february 7, 2006 requesting information about these and other jeep liberty vehicles.odi is aware of 93 non-duplicative complaints that allege involuntary front suspension lower ball joint separation in the subject vehicles.odi is also aware of two alleged injury incidents related to the alleged defect (one crash incident and one non-crash incident), both resulting in minor injury.the manufacturer conducted a prior safety recall (03v-460) to address the subject issue in certain my 2002-03 jeep liberty vehicles.according to daimlerchrysler
SUSPENSION - REAR
EA11013CHRYSLER GROUP LLC09/15/201103/14/2012Rear Suspension Control Arm Failure12V085000
 In a letter dated march 2, 2012 chrysler group llc (chrysler) submitted a defect information report (nhtsa recall no. 12v-085) to the nhtsa identifying a safety defect regarding rear suspension lower control arm corrosion in approximately 210,000 model year (my) 2004 and 2005 jeep liberty vehicles, originally sold or currently registered in a salt-belt state (connecticut, delaware, iowa, illinois, indiana, kentucky, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin and the district of columbia).according to chrysler, excessive corrosion could result in fracture of a rear suspension lower control arm which may result in a loss vehicle control.in analysis of both vehicle owner questionnaire (voq) data submitted to the office of defects investigation (odi) and consumer complaint data submitted to chrysler, odi identified 54 non-duplicative reports alleging failure of one or both rear lower control arms due to excessive corrosion.thirteen of these complaints allege that the failure resulted in some loss of vehicle control.for purposes of this analysis, loss of control events involve alleged complete or partial departure from the intended lane of travel.an additional 11 complaints reported difficulty maintaining control of the vehicle when the rear lower control arm failed.all of the complainant vehicles were either originally sold or registered at the time of the incident in a salt-belt state.odi did not identify any reports (complaints or warranty claims) related to rear lower control failure due to excessive corrosion in the approximately 138,000 my 2004 and 2005 liberty vehicles that are not included in this recall (i.e., not sold or currently registered in a salt-belt state).in chrysler
EA11013CHRYSLER GROUP LLC09/15/2011Rear Suspension Control Arm Failure
 During the preliminary evaluation (pe11-013), the office of defects investigation (odi) conducted an analysis of consumer field data from its vehicle owner questionnaire (voq) database and from complaint data submitted to odi by chrysler.odi's analysis of voq data identified 13 complaints alleging failure of either the right or left rear lower control arm due to excessive corrosion.all of these complaints were associated with vehicles originally sold or registered in a salt belt state (for the purposes of this investigation, 'salt belt' includes connecticut, delaware, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin and the district of columbia).also all of the complaints were associated with vehicles manufactured in model years (my) 2004 or 2005. three of these complaints also allege a loss of vehicle control due to the rear lower control arm failure.similarly an analysis of chrysler complaint data identified 11 complaints (2 of which are duplicative of voqs) alleging failure of a rear lower control arm due to excessive corrosion.all 11 of these complaints were from consumers operating vehicles in a salt belt state and vehicles manufactured in either my 2004 or 2005. three of these complaints (not duplicative of voqs) also allege a loss of vehicle control due to the rear lower control arm failure. the original scope of pe11-013 included my 2002 through 2005 jeep liberty vehicles as they were in the same generation.in response to an information request (ir) letter sent by odi, chrysler provided information and sample components identifying a substantial design change of the rear lower control arms after my 2003 and beginning with my 2004.analysis of complaint data from both data sources (odi and chrysler) did not identified any applicable complaints (lower control arm failures due to excessive corrosion) from vehicles manufactured during my 2002 or 2003.similarly no complaints from either data source were found in states outside of those identified as salt belt states. chrysler stated in its ir letter response that its investigation and analysis is continuing to determine the scope, possible root causes of the unusual lower control arm corrosion and define possible consequences to motor vehicle safety.based on odi's data analysis from both sources (odi and chrysler data), the scope of the engineering analysis is being focused on vehicles originally sold or registered in a salt belt state and produced during my 2004 and 2005.this investigation is being upgraded to an engineering analysis so that odi can further assess the scope and potential safety consequences of the alleged defect.
PE11013CHRYSLER GROUP LLC04/18/2011Rear Suspension Control Arm Failure
 The left or right rear lower control arm may fail due to excessive corrosion. a rear lower control arm failure may result in a loss of vehicle control.the office of defects investigation has received nine complaints alleging failure of either the left or right rear lower control arm due to excessive corrosion.two of the complainants alleged the failure occurred at speeds of 50 mph or greater.additionally, three complainants alleged that the failure resulted in a loss of vehicle control.a preliminary evaluation has been opened to assess the scope, frequency and potential safety consequences of the alleged defect.

Consumer Complaints

Fail datemilesoccurencesPurchase date
SUSPENSION
12/17/2012900001
 Rear control arm failed. chrysler will not fix rear control arm because the vehicle is registered in south dakota. the rear control arm on this vehicle was recalled for vehicles in other state because of the salt on the roads during winter driving. south dakota has the same salt on roads as minnesota and iowa (states listed on the recall) and should be included in this recall. *tr
12/17/201290000
 Rear control arm failed. chrysler will not fix rear control arm because the vehicle is registered in south dakota. the rear control arm on this vehicle was recalled for vehicles in other state because of the salt on the roads during winter driving. south dakota has the same salt on roads as minnesota and iowa (states listed on the recalle) and should be included in this recalle.
04/18/2012
 Tl- the contact owns a 2004 jeep liberty. the contact stated that he received notification of nhtsa campaign id number: 12v085000 (suspension:rear) in april 2012. the contact stated that he attempted to have the vehicle repaired on numerous occasions however, the dealer constantly stated that they did not have the necessary parts to complete the recall repairs. after six months, the contact still had not been able to have the vehicle repaired. the manufacturer was notified and stated that no dealer in the area had the parts available. the contact had not experienced a failure. kmj
04/18/2012
 Tl- the contact owns a 2004 jeep liberty. the contact stated that he received a recall notice in april 2012 for nhtsa campaign id number: 12v085000 (suspension:rear). the contact stated that he had tried on numerous occasions to get the vehicle repaired but the dealer ship stated that they did not have the parts. the contact stated that he is upset about the fact that the vehicle still had not been repaired in october 2012. the manufacturer was notified and they stated that no dealer in the area had the parts. ap
10/02/2012
 Tl- the contact owns a 2004 jeep liberty sport. the contact stated while traveling 3 to 4 mph the drivers side front control arm detached. the vehicle was towed to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was unknown. rvk
09/20/2012111000
 Tl* the contact owns a 2004 jeep liberty. the contact stated that while driving 55 mph the vehicle would veer to the left or right independently without any notice. the vehicle was taken to the dealer, who diagnose that the front ball joints and control arms broke. as a result, both needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle had been repaired under recall nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the vehicle was not repaired. the failure mileage was 111,000 and the current mileage was 111,200.
10/02/2012
 Tl- the contact owns a 2004 jeep liberty sport. the contact stated while traveling 3 to 4 mph the drivers side front control arm detached. the vehicle was towed to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was unknown. rvk
09/20/2012111000
 Tl - the contact owns a 2004 jeep liberty. the contact stated that while driving 55 mph the vehicle would veer to the left or right independently without any notice. the vehicle was taken to the dealer, who diagnose that the front ball joints and control arms broke. as a result, both needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle had been repaired under recall nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the vehicle was not repaired. the failure mileage was 111,000 and the current mileage was 111,200. pmb
10/02/2012
 Tl- the contact owns a 2004 jeep liberty sport. the contact stated while traveling 3 to 4 mph the drivers side front control arm detached. the vehicle was towed to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was unknown. rvk
09/20/2012111000
 Tl - the contact owns a 2004 jeep liberty. the contact stated that while driving 55 mph the vehicle would veer to the left or right independently without any notice. the vehicle was taken to the dealer, who diagnose that the front ball joints and control arms broke. as a result, both needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle had been repaired under recall nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the vehicle was not repaired. the failure mileage was 111,000 and the current mileage was 111,200. pmb
10/02/2012
 Tl- the contact owns a 2004 jeep liberty sport. the contact stated while traveling 3 to 4 mph the drivers side front control arm detached. the vehicle was towed to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileages were unknown. rds
09/20/2012111000
 Tl - the contact owns a 2004 jeep liberty. the contact stated that while driving 55 mph the vehicle would veer to the left or right independently without any notice. the vehicle was taken to the dealer, who diagnose that the front ball joints and control arms broke. as a result, both needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle had been repaired under recall nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the vehicle was not repaired. the failure mileage was 111,000 and the current mileage was 111,200. pmb
09/20/2012111000
 Tl - the contact owns a 2004 jeep liberty. the contact stated that while driving 55 mph the vehicle would veer to the left or right independently without any notice. the vehicle was taken to the dealer, who diagnose that the front ball joints and control arms broke. as a result , both needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle had already received repairs under recall nhtsa campaign id number: 06v288000 (suspension:front:control arm:lower ball joint). the vehicle was not repaired. the failure mileage was 111,000 and the current mileage was 111,200. pm
07/08/2011850001
 For the last year or so we have had problems with the jeep swaying everytime we accelerate and decelerate. this was becoming a serious safety concern and took the jeep to my mechanic after researching on google and finding other jeep owners reporting the same issue. my mechanic reported that he had to replace the rear suspension lower control arm which fixed the problem. i had this work done in april 2012 and have since seen that a recall has been issued for this same problem (nhtsa action number ea11013) but the recall does not include jeeps manufactured in texas since it is explained that the cause is corrosion due to application of road salts during winter weather conditions. i believe this needs further investigation of the potential causes and needs to be expanded to texas and possibly other states as well. i personally would like chrysler to be held accountable and believe that i should be reimbursed for my expenses which were quite substantial. *tr
07/08/201185000
 For the last year or so we have had problems with the jeep swaying everytime we accelerate and decelerate. this was becoming a serious safety concern and took the jeep to my mechanic after researching on google and finding other jeep owners reporting the same issue. my mechanic reported that he had to replace the rear suspension lower control arm which fixed the problem. i had this work done in april 2012 and have since seen that a recall has been issued for this same problem (nhtsa action number ea11013) but the recall does not include jeeps manufactured in texas since it is explained that the cause is corrosion due to application of road salts during winter weather conditions. i believe this needs further investigation of the potential causes and needs to be expanded to texas and posiibly other states as well. i personaly would like chrysler to be held accountable and belive that i should be reimbursed for my expenses which were quite substantial.
03/01/2012105000
 Tl-the contact owns a 2004 jeep liberty. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 12v085000 (suspension:rear). the contact notified an authorized dealer and scheduled and appointment to bring the vehicle in for repair. on the day that the repairs were to be performed, the dealer stated that the parts were not available and they were unaware as to when they would become available the contact was informed that the parts were on a back order. the manufacturer was not yet notified. the failure mileage was 105,000. kmj
03/01/2012105000
 Tl-the contact owns a 2004 jeep liberty. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 12v085000 (suspension:rear). the contact notified an authorized dealer and scheduled and appointment to bring the vehicle in for repair. on the day that the repairs were to be performed, the dealer stated that the parts were not available and they were unaware as to when they would become available the contact was informed that the parts were on a back order. the manufacturer was not yet notified. the failure mileage was 105,000. sm.
07/19/2012145000
 Tl-the contact owns a 2004 jeep liberty. the contact received the recall notice associated with nhsta campaign id number: 12v085000 (suspension:rear). the contact stated that the repairs were not made because the parts were not available. the contact notified the dealer, however they did not provide further information. the manufacturer was not made aware of the situation. the failure and current mileages were 145,000. sm.
07/19/2012145000
 Tl-the contact owns a 2004 jeep liberty. the contact received recall notice nhsta campaign id number: 12v085000 (suspension:rear). the contact stated that the repairs were not made. the parts were not available for repair. the contact called the dealer; however they did not provide further information. the manufacturer was not made aware. the current and failure mileage was 145,000.yn
07/11/2012124000
 Tl* the contact owns a 2004 jeep liberty. the contact was driving approximately 55 mph when a sudden loss in steering control occurred and the vehicle swayed off the road, crashing into the median. the vehicle was towed to an independent mechanic who stated that the driver's side lower control arm was fractured. the contact referenced nhtsa campaign id number 12v085000 (suspension:rear) however the vin and vehicle's registered state were ineligible under the recall. the vehicle was in the process of being repaired. the manufacturer was notified of the problem. the approximate failure mileage was 124,000.
07/11/2012124000
 Tl-the contact owns a 2004 jeep liberty. the contact was driving approximately 55 mph when a sudden loss in steering control occurred and the vehicle swayed off the road, crashing into the median. the vehicle was towed to an independent mechanic who stated that the driver's side lower control arm was fractured. the contact referenced nhtsa campaign id number 12v085000 (suspension:rear) however the vin and vehicle's registered state were ineligible under the recall. the vehicle was in the process of being repaired. the manufacturer was notified of the problem. the approximate failure mileage was 124,000. kmj
07/11/20121200001
 While driving on the interstate, the driver side rear lower control arm broke causing loss of control and veering to the right. after research i discovered that there is a recall for just such a problem but doesn't include the state in which i reside. even though i live just 10 miles from two states where the recall is in effect. *tr
07/11/2012124000
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 55 mph, suddenly a loss in steering control occurred and the the vehicle swayed off the road into the median. the vehicle was towed to an independent mechanic who stated the driver's side lower control arm fractured. there was a recall associated with nhtsa campaign id number 12v085000 (suspension:rear); however the vin and vehicle's registered state were ineligible under the recall. the vehicle was in the process of being repaired. the manufacturer was notified of the problem. the approximate failure mileage was 124,000. js
07/11/20121200001
 While driving on the interstate, the driver side rear lower control arm broke causing loss of control and veering to the right. after research i discovered that there is a recall for just such a problem but doesn't include the state in which i reside. even though i live just 10 miles from two states where the recall is in effect. *tr
07/11/2012120000
 While driving on the interstate, the driver side rear lower control arm broke causing loss of control and veering to the right. after research i discovered that there is a recall for just such a problem but doesn't include the state in which i reside. even though i live just 10 miles from two states where the recall is in effect.
06/18/201218400
 In 2006 the dealer claimed to replace the lower ball joints per the safty recall. we had been experiencing a loosness and rattle in the suspension lately. upon inspection it was noted that the lower ball joints were very loose and this jeep has only 18400 miles on it. i suspect that the dealer just signed off on this safty recall instead of doing the required work. we have kept the suspected ball joints for inspection and further investigation in this safety related mater
06/13/2012116000
 Tl- the contact owns a 2004 jeep liberty. while driving approximately 20 mph, the vehicle began to wobble abnormally. the vehicle was taken to an independent mechanic for diagnostics. the mechanic advised that the front control arm was fractured due to corrosion. the mechanic stated that the front control arm, tie rod, wheel and spindle would have to be replaced. the contact referenced nhtsa campaign id number: 06v288000 (suspension:front:control arm:lower ball joint) but was advised by the manufacturer that the vin was not included in the recall. the vin was not available. the vehicle was repaired. the approximate failure mileage was 116,000. kmj
06/13/2012116000
 Tl- the contact owns a 2004 jeep liberty. while driving approximately 20 mph the vehicle began to wobble. the vehicle was taken to an independent mechanic for diagnostic. the mechanic stated the front control arm had fractured do to corrosion. the mechanic stated the front control arm, tie rod, wheel and spindle would have to be replaced. there was a recall under nhtsa campaign id number: 06v288000 (suspension:front:control arm:lower ball joint) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vin was not available. the vehicle was repaired. the approximate failure mileage was 116,000. da
07/10/201191618
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 2 mph, the contact heard a loud noise when suddenly the front driver's side of the vehicle collapsed to the ground. the vehicle was towed to an independent mechanic where the front upper control arm was replaced. there was a recall under a nhtsa campaign id number was 12v085000 (suspension:rear); however the recall pertained to the rear lower arms. the manufacturer was not notified of the defect. the approximate failure mileage was 91,618. kmj
07/07/201178701
 Lower control arm was extremely corroded and fractured causing the rear axle to become detached. this caused the rear end of the vehicle to fishtail at a low rate of speed. vehicle had to be towed to a repair station.
07/10/201191618
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 2 mph, the contact heard a loud noise when suddenly the front driver's side of the vehicle collapsed to the ground. the vehicle was towed to an independent mechanic where the front upper control arm was replaced. there was a recall under a nhtsa campaign id number was 12v085000 (suspension:rear); however the recall pertained to the rear lower arms. the manufacturer was not notified of the defect. the approximate failure mileage was 91,618. kmj
07/07/201178701
 Lower control arm was extremely corroded and fractured causing the rear axle to become detached. this caused the rear end of the vehicle to fishtail at a low rate of speed. vehicle had to be towed to a repair station.
07/10/201191618
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 2 mph, the contact heard a loud noise and then suddenly the front driver's side collapsed to the ground. the vehicle was towed to an independent mechanic where the front upper control arm was replaced. there was a recall under a nhtsa campaign id number was 12v085000 (suspension:rear); however the recall pertained to the rear lower arms. the manufacturer was not notified of the defect. the approximate failure mileage was 91,618. js
07/07/201178701
 Lower control arm was extremely corroded and fractured causing the rear axle to become detached. this caused the rear end of the vehicle to fishtail at a low rate of speed. vehicle had to be towed to a repair station.
04/13/2012122123
 Rear control arms from frame to axle have defective rubber bushings. bolt holes and bushing are rotted/rusted/worn
07/10/201191618
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 2 mph, the contact heard a loud noise and then suddenly the front driver's side collapsed to the ground. the vehicle was towed to an independent mechanic where the front upper control arm was replaced. there was a recall under a nhtsa campaign id number was 12v085000 (suspension:rear); however the recall pertained to the rear lower arms. the manufacturer was not notified of the defect. the approximate failure mileage was 91,618. js
07/07/201178701
 Lower control arm was extremely corroded and fractured causing the rear axle to become detached. this caused the rear end of the vehicle to fishtail at a low rate of speed. vehicle had to be towed to a repair station.
04/13/2012122123
 Rear control arms from frame to axle have defective rubber bushings. bolt holes and bushing are rotted/rusted/worn
07/07/201178701
 Lower control arm was extremely corroded and fractured causing the rear axle to become detached. this caused the rear end of the vehicle to fishtail at a low rate of speed. vehicle had to be towed to a repair station.
04/13/2012122123
 Rear control arms from frame to axle have defective rubber bushings. bolt holes and bushing are rotted/rusted/worn
02/21/2011
 On february 21st 2012 i was driving to work. i lost complete control of my vehicle and went down a steep ditch and crashed into a tree. my air bag did not deploy. my vehicle was declared a total loss. now i have recieved a recall, saying a control arm could break and cause loss of vehicle control and cause a crash.
10/24/2011127854
 Tl-the contact owns a 2004 jeep liberty. the contact was driving 35 mph when the rear of the vehicle abnormally began to sway back and forth. the dealer inspected the vehicle and advised that the rear trailing arms were corroded and needed to be replaced. in addition, the dealer confirmed that the vin failed to qualify for repairs under nhtsa campaign id number:12v085000 (suspension:rear). the manufacturer was not contacted. the vehicle was repaired. the failure mileage was 127,854 and the current mileage was 131,000. kmj
10/24/2011127854
 Tl-the contact owns a 2004 jeep liberty. the contact was driving 35 mph when the rear end swayed back and forth. the dealer confirmed rear trailing arms were corroded and neded to be replaced and they confirmed the vin failed to quailfiy for a recall under nhtsa campaign id number:12v085000 (suspension:rear). the manufacturer was not contacted. the vehicle was repaired. the failure mileage was 127,854 and the current mileage was 131,000. rds
03/09/2012140000
 Passenger side rear control arm broke in half. caused vehicle to make a hard left turn crossing center line into oncoming traffic. fortunately there was no oncoming traffic at that moment so there was no crash. visual inspection revealed massive corrosion on both control arms. when this happens, you have no control of the vehicle. this recall needs to be expedited and owners need to be notified before someone gets injured or killed.
03/10/2012174000
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 30 mph, there was a loud bang and the rear lower control arm detached from the vehicle. the vehicle was towed to an independent mechanic where the contact was advised of nhtsa campaign id number: 12v085000 (suspension: rear). the manufacturer was contacted who advised that the vin was included in the recall and when the recall remedy had begun, the vehicle would be repaired accordingly. the manufacturer was notified of the failure. the approximate failure mileage was 174,000. kmj
03/09/2012140000
 Passenger side rear control arm broke in half. caused vehicle to make a hard left turn crossing center line into oncoming traffic. fortunately there was no oncoming traffic at that moment so there was no crash. visual inspection revealed massive corrosion on both control arms. when this happens, you have no control of the vehicle. this recall needs to be expedited and owners need to be notified before someone gets injured or killed.
03/10/2012174000
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 30 mph, there was a loud bang and the rear lower control arm detached from the vehicle. the vehicle was towed to an independent mechanic where the contact was advised of nhtsa campaign id number: 12v085000 (suspension: rear). the manufacturer was contacted who advised that the vin was included in the recall and when the recall remedy had begun, the vehicle would be repaired accordingly. the manufacturer was notified of the failure. the approximate failure mileage was 174,000. kmj
03/09/2012140000
 Passenger side rear control arm broke in half. caused vehicle to make a hard left turn crossing center line into oncoming traffic. fortunately there was no oncoming traffic at that moment so there was no crash. visual inspection revealed massive corrosion on both control arms. when this happens, you have no control of the vehicle. this recall needs to be expedited and owners need to be notified before someone gets injured or killed.
03/10/2012174000
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 30 mph, there was a loud bang and the rear lower control arm detached from the vehicle. the vehicle was towed to an independent mechanic where the contact was advised of nhtsa campaign id number: 12v085000 (suspension: rear). the manufacturer was contacted who advised that the vin was included in the recall and when the recall remedy had begun, the vehicle would be repaired accordingly. the manufacturer was notified of the failure. the approximate failure mileage was 174,000. kmj
03/09/2012140000
 Passenger side rear control arm broke in half. caused vehicle to make a hard left turn crossing center line into oncoming traffic. fortunately there was no oncoming traffic at that moment so there was no crash. visual inspection revealed massive corrosion on both control arms. when this happens, you have no control of the vehicle. this recall needs to be expedited and owners need to be notified before someone gets injured or killed.
03/10/2012174000
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 30 mph, there was a loud bang and the rear lower control arm detached from the vehicle. the vehicle was towed to an independent mechanic where the contact was advised of nhtsa campaign id number: 12v085000 (suspension: rear). the manufacturer was contacted who advised that the vin was included in the recall and when the recall remedy had begun, the vehicle would be repaired accordingly. the manufacturer was notified of the failure. the approximate failure mileage was 174,000. kmj
03/10/2012174000
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 30 mph, there was a loud bang and the rear lower control arm detached from the vehicle. the vehicle was towed to an independent mechanic. there was a recall issued on march 02, 2012 associated with nhtsa campaign id number 12v085000 (suspension: rear). the vin was included and when the recall remedy begins the vehicle would be repaired accordingly. the manufacturer was notified of the failure. the approximate failure mileage was 174,000. js
12/01/201176000
 Tl* the contact owns a 2004 jeep liberty. the contact stated that the front lower ball joint started to exhibit an abnormal noise. the vehicle was previously repaired under nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint) but the failure recurred. the dealer was notified of the failure who advised the contact that any repairs to the vehicle would be at the vehicle owner's expense. the manufacturer was also notified of the failure who advised that the vehicle was previously repaired under the recall and they were unable to provide any further assistance. the failure mileage was 76,000.
12/01/201176000
 Tl- the contact owns a 2004 jeep liberty. the contact stated that the front lower ball joint started to exhibit an abnormal noise. the vehicle was previously repaired under nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint) but the failure recurred. the dealer was notified of the failure who advised the contact that any repairs to the vehicle would be at the vehicle owner's expense. the manufacturer was also notified of the failure who advised that the vehicle was previously repaired under the recall and they were unable to provide any further assistance. the failure mileage was 76,000. kmj
12/01/201176000
 Tl-the contact owns a 2004 jeep liberty. the contact stated the front lower ball joint started to make noise again. the vehicle was repaired previously under the recall nhtsa campaign id number: 06v288000 component: suspension: front: control arm: lower ball joint. the dealer was notified who stated the repairs will be at the owners expense due to the recall repairs previously. the manufacturer was notified who stated the vehicle was repaired previously and it would be a repair at the owners expense this time. the failure mileage was 76,000. mw
11/22/201165000
 The rear passenger side lower control arm has completely rusted threw causing it to crack in half while driving at 30 mph which caused the car to swerve all over the road. the driver side rear control arm shows serious signs of corrosion and a crack in the unit is starting to appear.
11/04/201177000
 I was backing out of garage and heard a pop and then grinding noise. stopped immediately and found the left front upper ball joint had popped out of the control arm. the ball joint is rust pitted badly. i would assume the right front ball joint is in the same condition. i am also aware that the 2002-2003 liberty's have an open recall for this problem due to water intrusion. i had the recall for the lower ball joints replaced under warranty. i was lucky that there was not a seperation while driving at speed.
10/02/201190000
 While driving 60 mph on the staten island expressway in ny i heard a thump and lost control of the vehicle. it was as if i was driving on ice. the rear end of the jeep swayed side to side until i was able to bring it to a stop. the drivers side rear lower control arm snapped causing the rear axle to move to the rear on the drivers side. this caused the drive shaft to pull out of the transmission and hit the ground. while moving forward the drive shaft was dragging on the pavement moving side to side as it was still turning because the rear wheels were turning. luckily i was able to bring the vehicle to a stop while just barely avoiding hitting a guard rail and other cars in the lane to the left of me. once stopped i was stuck on a two lane exit at 11:00 pm with cars doing 60 mph coming to a screeching halt behind me and with some cars swerving into the adjacent lane to avoid hitting my car. this car is driven most by my wife with only my daughter in the front passenger seat. on this evening we had two adults in the front and two adults in the rear seat. i believe it was the added weight in the rear seat that caused the arm to break at this time. these vehicles need to be recalled and repaired as the situation will only get worse as they go through more winters. it looks to me like they want to wait until someone is killed before they do a recall. i also believe that a lot of these part failures are going unreported. had the drive shaft hit a lip, pot hole or other obstruction before stopping, my vehicle could have flipped over causing serious injuries or death. the cost for the repair which had to include a new drive shaft was over $1100.00. if needed i have the failed part and the other control arm and drive shaft. i also have photos of the failed part.
11/04/201177000
 I was backing out of garage and heard a pop and then grinding noise. stopped immediately and found the left front upper ball joint had popped out of the control arm. the ball joint is rust pitted badly. i would assume the right front ball joint is in the same condition. i am also aware that the 2002-2003 liberty's have an open recall for this problem due to water intrusion. i had the recall for the lower ball joints replaced under warranty. i was lucky that there was not a seperation while driving at speed.
10/02/201190000
 While driving 60 mph on the staten island expressway in ny i heard a thump and lost control of the vehicle. it was as if i was driving on ice. the rear end of the jeep swayed side to side until i was able to bring it to a stop. the drivers side rear lower control arm snapped causing the rear axle to move to the rear on the drivers side. this caused the drive shaft to pull out of the transmission and hit the ground. while moving forward the drive shaft was dragging on the pavement moving side to side as it was still turning because the rear wheels were turning. luckily i was able to bring the vehicle to a stop while just barely avoiding hitting a guard rail and other cars in the lane to the left of me. once stopped i was stuck on a two lane exit at 11:00 pm with cars doing 60 mph coming to a screeching halt behind me and with some cars swerving into the adjacent lane to avoid hitting my car. this car is driven most by my wife with only my daughter in the front passenger seat. on this evening we had two adults in the front and two adults in the rear seat. i believe it was the added weight in the rear seat that caused the arm to break at this time. these vehicles need to be recalled and repaired as the situation will only get worse as they go through more winters. it looks to me like they want to wait until someone is killed before they do a recall. i also believe that a lot of these part failures are going unreported. had the drive shaft hit a lip, pot hole or other obstruction before stopping, my vehicle could have flipped over causing serious injuries or death. the cost for the repair which had to include a new drive shaft was over $1100.00. if needed i have the failed part and the other control arm and drive shaft. i also have photos of the failed part.
11/04/201177000
 I was backing out of garage and heard a pop and then grinding noise. stopped immediately and found the left front upper ball joint had popped out of the control arm. the ball joint is rust pitted badly. i would assume the right front ball joint is in the same condition. i am also aware that the 2002-2003 liberty's have an open recall for this problem due to water intrusion. i had the recall for the lower ball joints replaced under warranty. i was lucky that there was not a seperation while driving at speed.
10/02/201190000
 While driving 60 mph on the staten island expressway in ny i heard a thump and lost control of the vehicle. it was as if i was driving on ice. the rear end of the jeep swayed side to side until i was able to bring it to a stop. the drivers side rear lower control arm snapped causing the rear axle to move to the rear on the drivers side. this caused the drive shaft to pull out of the transmission and hit the ground. while moving forward the drive shaft was dragging on the pavement moving side to side as it was still turning because the rear wheels were turning. luckily i was able to bring the vehicle to a stop while just barely avoiding hitting a guard rail and other cars in the lane to the left of me. once stopped i was stuck on a two lane exit at 11:00 pm with cars doing 60 mph coming to a screeching halt behind me and with some cars swerving into the adjacent lane to avoid hitting my car. this car is driven most by my wife with only my daughter in the front passenger seat. on this evening we had two adults in the front and two adults in the rear seat. i believe it was the added weight in the rear seat that caused the arm to break at this time. these vehicles need to be recalled and repaired as the situation will only get worse as they go through more winters. it looks to me like they want to wait until someone is killed before they do a recall. i also believe that a lot of these part failures are going unreported. had the drive shaft hit a lip, pot hole or other obstruction before stopping, my vehicle could have flipped over causing serious injuries or death. the cost for the repair which had to include a new drive shaft was over $1100.00. if needed i have the failed part and the other control arm and drive shaft. i also have photos of the failed part.
10/06/2011135931
 I recently noticed abnormal tire wear (insides balding) on my front tires so i replaced the tires and took the vehicle for an alignment. before the repair shop would do the alignment on the vehicle the checked the components to be sure that the was no other problems. they found that the lower and upper ball joints were bad on both sides and stated that it was unsafe to drive. i imediately contacted my local jeep dealer to inquire about the repairs and to check for recalls. they advised me that there was a recall on the lower ball joints, i asked if the lower ball joints could cause the upper ball joints to go bad and they said that it could. i asked if that would be covered under the recall as well since they could have caused the upper ball joints to become bad, and i was told no that it would only cover the lower ball joints. so my complaint is that the recall should cover the upper ball joints as well because even after the repairs on the lower ball joints the vehicle is still unsafe to drive if the recalled part caused the problem to the upper portion as well.
09/29/201185000
 Tl* the contact owns a 2004 jeep liberty. while driving approximately 55 mph, the rear end of the vehicle began to fishtail uncontrollably causing difficulty in the steering. the contact was able to gain control and maneuver the vehicle to the side of the road. the vehicle was towed to an independent mechanic who stated both rear trailing arms were completely covered with rust and exhibited numerous cracks. the approximate failure mileage was 85,000.
09/29/201185000
 Tl- the contact owns a 2004 jeep liberty. while driving approximately 55 mph, the rear end of the vehicle began to fishtail uncontrollably causing difficulty in the steering. the contact was able to gain control and maneuver the vehicle to the side of the road. the vehicle was towed to an independent mechanic who stated both rear trailing arms were completely covered with rust and exhibited numerous cracks. the approximate failure mileage was 85,000. rvk
09/16/2011120000
 Tl* the contact owns a 2004 jeep liberty. the contact stated that while driving, he lost control momentarily. the contact noticed that one of the tires was deflated and the vehicle was towed to the dealer where the contact was advised that the rear control arms were rusted and needed to be replaced. the vehicle was repaired. the manufacturer was aware of the failure. the current and failure mileages were 120,000.
08/06/2011106453
 While initially starting to move the vehicle, my wife noticed that the car was not acting correct. she got me, i looked under the car and noticed that the drivers side rear axle control arm was completely rusted through and the rear tire was moving back and forth in the wheel well. obviously the car was inoperable to use at this time. the jeep dealership (pinckney chrysler dodge jeep inc., pinckney, michigan) claimed they did not know of any issues with the rusted through control arm and the service manager did check for any outstanding recalls on the vehicle but i knew we were not the only ones that had this problem. i went to a local jumk yard (because were very tight on money) and bought a used, like new one and replaced the part myself. the junk yard said they sell a lot of them, obviously jeep has a problem and are trying to hide it with this component rusting through. i do have the failed part in my posession and will gladly e-mail pictures of it to anyone of interest.
09/16/2011120000
 Tl* the contact owns a 2004 jeep liberty. the contact stated that while driving, he lost control momentarily. the contact noticed that one of the tires was deflated and the vehicle was towed to the dealer where the contact was advised that the rear control arms were rusted and needed to be replaced. the vehicle was repaired. the manufacturer was aware of the failure. the current and failure mileages were 120,000.
09/16/2011120000
 Tl-the contact owns a 2004 jeep liberty. the contact stated that while driving, he lost control momentarily. the contact noticed that one of the tires was deflated and the vehicle was towed to the dealer where the contact was advised that the rear control arms were rusted and needed to be replaced. the vehicle was repaired. the manufacturer was aware of the failure. the current and failure mileages were 120,000. kmj
08/06/2011106453
 While initially starting to move the vehicle, my wife noticed that the car was not acting correct. she got me, i looked under the car and noticed that the drivers side rear axle control arm was completely rusted through and the rear tire was moving back and forth in the wheel well. obviously the car was inoperable to use at this time. the jeep dealership (pinckney chrysler dodge jeep inc., pinckney, michigan) claimed they did not know of any issues with the rusted through control arm and the service manager did check for any outstanding recalls on the vehicle but i knew we were not the only ones that had this problem. i went to a local jumk yard (because were very tight on money) and bought a used, like new one and replaced the part myself. the junk yard said they sell a lot of them, obviously jeep has a problem and are trying to hide it with this component rusting through. i do have the failed part in my posession and will gladly e-mail pictures of it to anyone of interest.
09/16/2011120000
 Tl-the contact owns a 2004 jeep liberty. the contact noticed that the tire was deflated. while attempting to drive the vehicle, the contact lose control of the vehicle. the vehicle was towed to the dealer where it was inspected and the contact was informed that the rear control arms were rusted and needed to be replaced and performed the repairs. the manufacturer was aware of the failure. the current and failure mileages were 120,000. bw
08/06/2011106453
 While initially starting to move the vehicle, my wife noticed that the car was not acting correct. she got me, i looked under the car and noticed that the drivers side rear axle control arm was completely rusted through and the rear tire was moving back and forth in the wheel well. obviously the car was inoperable to use at this time. the jeep dealership (pinckney chrysler dodge jeep inc., pinckney, michigan) claimed they did not know of any issues with the rusted through control arm and the service manager did check for any outstanding recalls on the vehicle but i knew we were not the only ones that had this problem. i went to a local jumk yard (because were very tight on money) and bought a used, like new one and replaced the part myself. the junk yard said they sell a lot of them, obviously jeep has a problem and are trying to hide it with this component rusting through. i do have the failed part in my posession and will gladly e-mail pictures of it to anyone of interest.
02/06/2011105000
 The car did not feel right when i was driving home one evening and the whole back end jumped to the right when going over bumps or traffic passed my car. i got off the freeway and as i turned a corner the whole back end just slid and the vehicle was hard to keep control of. i had to drive 10 mph on city streets to get home and the car was difficult to control, it wanted to keep sliding to one side or the other. i found, on getting home, the rear lower control arm had rotted out and failed. it looked as though it had been in salt water for 25 years. if i had been at freeway speeds when it failed there is no doubt in my mind it would have caused an accident and very likely a fatal accident to me. i have seen 20 year old cars that do not have this kind of rot on critical parts like this and feel there is no way this should of happened on a 7 year old car. i have spoken to chrysler and they will not help me on the repair as it is out of warranty but the real concern is to the pre-mature failure of this critical part. i have kept the part they removed if anyone would care to inspect it. i hope this may help other owners inspect this part and prevent a serious accident. i hope someone from the nhtsa contacts me so i can further express my concerns.
11/08/201076000
 Tl- the contact owns a 2004 jeep liberty. the contact stated the left rear lower control arm broke on the vehicle. the contact was traveling 30 mph when the failure occurred. the left broke because it had rusted through. the contact looked and saw that the rear right lower control arm was about to break as well because of rust. the contact took the broken control arm to the dealer and was told that it needed to be replaced. the vin was not available at the time of the complaint. the failure mileage and current mileages was 76000.rl
10/08/201056000
 Tl-the contact owns a 2004 jeep liberty. while driving approximately 35 mph the vehicle violently pulled to the right. the vehicle was pulled over and upon examination he noticed the lower control arm on the rear was rusted through and broken. the vehicle towed to an authorized dealer where it was being examined for the cause of failure. it was not repaired. the failure and current mileages were 56,000. sm.
07/02/20091009081
 My husband is a mechanic. he and his employer were trying to maneuver a 2004 jeep liberty into the work stall from the parking lot. the jeep had a broken ball joint (a condition that they later found was under recall notice) and would not steer, so my husband was guiding it with a floor jack while his boss was behind the wheel, braking when necessary to help control forward momentum. the vehicle was idling. this is standard procedure, one carried out many times by both men. both men have at least 25 years of experience each as auto mechanics. there is a lip just at the door of the shop to prevent water from coming in, and when the jeep came to this lip, the vehicle tipped slightly, and the right front tire touched the ground. instantly, the engine revved and the vehicle jumped forward at full power. the boss literally stood as hard as he could on the brake but to no effect. the vehicle left a long black skid line behind it where the back tires were trying to brake, but the front tires were continuing to accelerate. my husband was hit and dragged fifteen feet then crushed against an upright support. according to both mechanics, the front wheels should not have had power to them, since the vehicle was not in four-wheel drive and cannot put itself into four-wheel drive: a lever must be raised manually. my husband had to be life flighted to emmanuel hospital where he was diagnosed with a collapsed lung, broken nose, broken collarbone, nine broken ribs, and a broken ankle. he also suffered general crushing of most of his body. a broken left rib was diagnosed two weeks later. the jeep was taken to a local chrysler dealership for repair of the broken ball joint and the transmission pan, damaged in the accident. *tr
11/16/200792000301/04/2007
 I have a 2004 jeep liberty and i have had this front end shaking when you get up to 40 plus mph and the front tires seems to drag. i have taken my car to a chrysler dealer ship but the problem was not repaired but the flushed the radiator, changed the oil and charged me $372.00 and i have not found out what the problem is with this 2004 jeep liberty. *tr
08/01/200750146507/01/2004
 2004 jeep liberty sport has loss of power and is quitting customer states that he has had multiple parts fixed and replaced and now the vehicle has the same failure problems as last year. **nar**kb the consumer has had 2 fuel pumps replaced, a wiring harness in the firewall, cruise control sensor replaced, the entire module replaced, ball joint replaced and now the vehicle is losing power and quitting again. the consumer further stated that the speedometer and tachometer both are going crazy. *tr
11/23/200648395101/15/2005
 I was driving my mother's jeep liberty on thursday morning and i accidentally veered over to the right and went over a sandbag on the road. the car flipped over and spun out of control and i was unable to grasp any control of the car. the car was completely totaled. however, i do feel that this loss was not a cause of hit such a small object on the road but rather that the suspension on this suv was not reinforced properly. i was not aware at the time, until after researching this vehicle that a recall was found for this make and model. *nm
06/08/200637000105/14/2004
 2004 jeep liberty sport with only 37k miles. driver's side ball joint fell off while driving. subsequent hole in wheel caused blowout & had to be towed. fortunately vehicle was going only 30 mph and traveling straight, otherwise, serious injury or death could have resulted. *jb
05/21/200637000104/30/2005
 My 2004 jeep liberty, with 37,000 miles, failed when the front ball joint snapped, sending the undercarriage into the concrete. upon inspection, it was found the other ball joint was ready to snap as well. i understand this is a common liberty problem. i have been in contact with chrysler and my lawyer. had i been going faster than 10 mph, i could have been killed. i would hope chrysler will have some compassion for their customers and fix this problem before someone dies. they should also repair, at no charge, this defect immediately. *jb
03/30/2006391883
 Driving to my child's school when i heard a grinding noise, stopped the car and found the left front wheel collapsed and turned in. it was towed to by aaa to perkins in crestwwood ky. ( a jeep dealer) left ball joint separated causing the collapse was reported to me and supposedly fixed. a couple of days after picking up my car i heard a rattling noise from the front of the car and took it back to the dealer. they found nothing. on march 24 2006 i heard a popping noise while driving and decided to take the jeep in to the nearest dealer who was neil huffman in louisville .the mechanic reported that the right lower ball joint was loose and it needed to be tightened. i left the car with them so the could fix the problem. on march 30,2006 i was pulling out of a parking lot and turned my car when i heard a grinding noise then a pop. i got out of my car and found the right front wheel collapsed and towed it in to by aaa to neil huffman jeep dealer wear they found the right ball joint collapsed. i did not have to pay for this job since i just had it in . the 2001,2002,and 2003 jeep liberty's were recalled for faulty ball joints. the 2004's have not been yet. maybe this is a design problem! *jb
01/01/19011
 2004 jeep liberty suspension problems. *ts the consumer heard a grinding noise while making a turn. *jb
02/25/20044102
 Complaint received via e-mail, i'm sure i'm not the only one with a jeep liberty that pulls to the right. my family has 2 2004 liberty. one brought february this year and came straight out of the showroom, pulling badly to the right. i had to take vehicle to the dealer 3 times, and finally was sent to an alignment place. bought another liberty in june, and it's pulling to the right. this is dangerous.*ak
SUSPENSION - AUTOMATIC STABILITY CONTROL (ASC)
10/31/20044800106/03/2004
 This is a correction and addition to odi 10098071. i made a left turn at about 10 mph. after the turn the vehicle skidded, hit curb and flipped. a police officer witnessed the incident and said that it appeared that the anti-lock brakes did not react. the car is also equipped with enhanced accident response system which obviously did not react. *jb
SUSPENSION - FRONT
08/02/201174390
 Had been driving and hear squeaking/creaking when turning the vehicle. every once in awhile, i would feel the vehicle slip on a turn. one morning when i was driving to work; as i entered the parking lot, i heard a loud pop on the driver's side followed by a harsh grinding. i was able to pull into a parking spot, but it is clear that the vehicle is not driveable. i was going no more than 5mph when this occured.
06/06/2009915391
 Upper ball joint on passenger side upper control arm separated. ball shows extreme pitting and no signs of lubrication. *tr
02/05/2009634311
 2004 jeep liberty sport :suspension:front:control arm:lower ball joint. 63431, dealer states that both lower control arm need to be replaced.
01/22/2009730001
 I own a 2004 liberty and had the front lower ball joints replaced due to a recall. i started hearing an awful sound and took it to my jeep dealer to find out the front upper ball joints are bad. the left is severely separated and could go at any time. i don't have $400 to repair what i would consider a defect. this vehicle is barely 5 years old and i have had some pretty major problems with it. in the short time that i have owned it i owned a 1996 jeep cherokee for 8 years and never had more than an o2 sensor problem. i would appreciate a response at your earliest convenience. *tr
04/28/20045001
 Multiple problems - vehicle pulls to the right - bad tire - ball joint failure - fuel mileage not as stated on dealer sticker - back window open by itself - passenger window regulator broke / just plastic tube / dealer wants $300+ - upper arms failure - major transfer case noise - dealer kona auto center ha its own problems and cannot take care of mine/ replaced defective clutch master/never replaced firewall rubber seal - now electrical issue in firewall. bought new from kona auto center 2004. *tr
09/15/2006350001
 Right tire fell completely off while driving due to ball joint failure. had car repaired and found remaining ball joints were on verge of failure. daimler chrysler covered less than 1/2 of cost to repair. *tr
02/16/2007850001
 Upper ball joint failure, jeep liberty sport 4x4. february 2007, driving a country road at approx 40mph, the right front of the vehicle collapsed. with brakes, i stopped the vehicle prior to colliding with a tree. both upper ball joints were replaced by joe jacoby jeep in warrenton, va. based on their conversation with higher headquarters, cost to repair was mine alone. $1600. *tr
01/06/20071
 Safety recall notice on 2004 jeep liberty for lower ball joint replacement. i contacted a jeep dealership on 1-8-2007 and was told i would be put on a list for replacement. today 2-20-2007 i'm being told the same thing, we have you on the list. this concerns me because we are older people and ball joint failure could be fatal to us. i feel that six weeks is enough time for them to fix this problem. thanks for your attention. *nm
01/01/19011
 Consumer letter concerning the 2004 liberty recall. *ts the consumer never received the recall notice for the ball joints. the consumer found out about the recall on the jeep website. the consumer contacted the local dealer who informed him that since he did not purchase the vehicle from them that they could not get the replacement parts until next april. *nm
08/16/20061
 On august 16th, 2006 my wife and i were on our way home when her 2004 jeep liberty came to a abrupt stop while in traffic (about 20-25 mph to 0 mph in a flash of a second, thrusting us both forward). the road conditions were not good (heavy rain, low visibility), however, our trip was uneventful up to this point. the vehicle was towed to the nearest dealership thereafter. my complaint stems from the earlier conversation my wife had with a local chrysler-dodge-jeep dealership (baxter auto group). upon calling them on monday august 14th, 2006 to reserve an appointment she was asked to describe the problem. she noted that there seemed to be problems with the steering... and that the wheels seemed to grind when turning the vehicle. we had heard on from her father that certain jeeps were being recalled for steering and or front suspension problems. when she asked the service person whether or not she should be concerned he noted that, if the problem is not occurring all of the time then she should wait until the recall begins in september. the dealership was definitely not proactive in helping us with this problem. i could only imagine what would have happened to the two of us if this vehicle failure happened one to two minutes earlier on the freeway driving 60 mph (in heavy rain with moderate traffic). though the recall on the 2003-2006 model year jeep liberty does not start until september i would really like to see chrysler become more proactive. if someone has the same problems as we did... then the dealerships should waste no time at all and remind the driver that they are now driving at their own risk. or a better idea would be to no longer drive the vehicle. please feel free to contact me for any other information. *nm
07/20/200632254103/05/2004
 1)loud noise in the front 2) then a jerk of the car to the right 3)loud bang, sounded as if something just dropped to the ground 4) could not control the vehicle. *nm
07/01/200432000106/01/2004
 Hard constant pulling to right and grinding. some times a popping noise. *jb
06/18/200619000109/30/2004
 Previous | next | back to messages call or instant message deletereplyforwardspammove... printable view this message is not flagged. [ flag message - mark as unread ] subject: jeep stuff date: wed, 21 jun 2006 12:47:22 -0400 from: rastgoufard, shirin add to address book add mobile alert to: shirinzr@yahoo.com i was leaving a parking lot in my 2004 jeep liberty when i heard a bang, and my car stopped moving. i pushed the accelerator but the car did not move, it only shook and made a loud noise. when i got out of my car i noticed that all the tires were still inflated and that there were little pieces of curled metal underneath my car. the tow truck driver stated that my suspension had broken, and that the tire fell off my car, but was caught by something, hence the curled pieces of metal. the tire finally fell off the car when we towed it to the dealership. the dealership where i had bought the car from sold, and is now under new management. the car could not be fixed at that location because the mechanic was not skilled enough to handle the damage. the car then had to be towed down the street to the dealerships other location. i was told that the left and right ball joints were replaced on the car and that a new wheel was order, but is on back order. the service department stated that even without the new wheel, my car was ready and safe to drive. *nm
03/09/20061
 The consumer had a problem with the steering and handling of his 1997 jeep grand cherokee. *nm the vehicle had a front end alignment but it never remained aligned as long as expected. the consumer had the tires balanced, rotated and alignment performed on 3/9/06. the lower ball joint developed an unusual amount of slack. *nm
SUSPENSION - FRONT - CONTROL ARM
01/15/200839122112/26/2006
 Tl*the contact owns a 2004 jeep liberty. while driving between 15-30 mph, the pivot bushings on the suspension control arms began making knocking sounds. the sound would occur when the steering wheel was turned left or right, during acceleration in a straight line, depressing the brake pedal, and when driving over a bump in the road. a mechanic stated that the pivot bushing located on the front and rear control arms failed. the failure began when the vehicle was first purchased and has become progressively worse. the contact scheduled a repair appointment. the powertrain was unknown. the current mileage was 40,435 and failure mileage was 39,122.
08/15/200631146105/20/2004
 Dt*: the contact stated the vehicle's front suspension ball joint separated while driving 5 mph under normal road conditions. the vehicle drove down a driveway, made a quick right turn, when the right front end suddenly collapsed making a loud metallic sound. the vehicle would not move. a towing service was contacted and the left front end collapsed when the vehicle was put in reverse while attempting to place it on the tow truck. the vehicle was towed to the service dealer who determined that this problem may be related to an upcoming recall that was currently under investigation. prior to the failure, the contact experienced resistance in steering. the nature of the failure was permanent.
10/10/200530000311/15/2003
 Dt: the contact stated that while driving 2004 jeep liberty the left front driver's side wheel fell to the right and was hanging on by lugs:nuts. upon inspection the upper ball joint and the upper control arm and the axle broke. the vehicle speed was 20 mph. the vehicle was taken the dealership, and the dealer ship offered no explanation as to why this happened. the contact called chrysler, and was informed that there was no recall. the vehicle currently has only 30,000 miles on. it. the vehicle was not involved in any accidents or hit any road hazard.*ak
10/31/20044800106/10/2004
 Left hand turn at low speed results in jeep liberty 2004 turning 180 degrees and rolling over. primary cause of claim appears to be broken left front suspension control arm. appears to be metal failure. total vehicle damage approximately $7,000.00. vehicle photographed extensively at crash site. all critical damaged parts salvaged.
SUSPENSION - FRONT - CONTROL ARM - LOWER ARM
12/05/2006180001
 Dt*: the contact stated when a nhtsa recall letter # f23, for the suspension: front: control arm: lower ball joint was received; the service dealer was called to set an appointment for the recall repair. the service dealer was unable to service the vehicle due to a delay in receiving parts. the manufacturer was not contacted.
07/31/200656000108/26/2003
 Vehicle was diagnosed after only 50k miles that ball joints and sway bar was bad. vehicle was in reverse, going less than 5 mph when the vehicle suddenly dropped on the front passenger side with a loud thud and a grinding. upon observation, the ball joint had come loose from the wheel, dropping the axle to the ground. this caused the wheel to push up on the fender, bending it out of place. ball joint and lower control arms was replaced. *jb
SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT
03/13/20121
 2004 jeep liberty. consumer requests reimbursement for towing and parts. *smd the consumer stated the upper and lower ball joints were replaced. *jb
02/28/20121
 2004 jeep liberty. consumer states vehicle front end fell to the ground while stopped at a light. *tgw the consumer had the vehicle towed where they repaired the lower ball joint and upper control arm and ball joint on the driver's side. the consumer stated a recall was issued. however, he never received a recall notice. recall #06v288000 *jb
03/01/20111
 2004 jeep liberty. consumer writes in regards to vehicle ball joints *tgw the consumer stated the lower ball joints were replaced. the consumer is seeking reimbursement, since a recall was issued. *jb
09/01/200949800
 Tl*the contact owns a 2004 jeep liberty. when he attempted to exit his driveway, the right front ball joint failed. the vehicle was towed to a local repair facility and the axle was replaced at an expense of $280.00. the manufacturer was notified; however, a representative stated that the lower ball joint was repaired in 2007 under recall 06v288000 (suspension: front: control arm: lower ball joint). the failure mileage was 49,800. the current mileage was 50,200.
02/05/2009634311
 2004 jeep liberty sport :suspension:front:control arm:lower ball joint. 63431, dealer states that both lower control arm need to be replaced.
01/03/2009930001
 Tl*the contact owns a 2004 jeep liberty. while driving approximately 50 mph, the contact noticed that the vehicle was pulling to the right. the failure occurred each time the vehicle was driven. he was informed of nhtsa campaign id number 06v288000 (suspension:front:control arm:lower ball joint) and took the vehicle to a mechanic to have the front end aligned. the mechanic stated that they could not align the front end because the ball joints were defective. the contact took the vehicle to the dealer and they repaired the vehicle according to the recall, but did not align the vehicle. the contact felt that after such a repair, the alignment was necessary and should have been included in the recall repair. the manufacturer has not been notified. the current and failure mileages were approximately 93,000. updated 03/09/09. *jb
03/08/2007012/01/2004
 Tl*the contact owns a 2004 jeep liberty. the contact received a recall notice for nhtsa campaign id number (suspension:front:control arm:lower ball joint) in march of 2007. he has called the dealer and manufacturer on several occasions to have the recall repair performed; however, the dealer has yet to call him back regarding an appointment. daimler chrysler stated that nothing could be done. there had been no failure to date. the current mileage was 43,000. updated 02-14-08. *kb
08/16/2006208/03/2004
 Tl*the contact owns a 2004 jeep liberty. the contact received a recall notice for the lower ball joints (nhtsa campaign id 06v288000). as of january 16, 2008, the dealer had not repaired the vehicle. the current mileage was 42,000 and there had been no failure to date.
12/16/2006101/17/2004
 Contacted this website 8/7/07 regarding dealer refusal to comply with recall notice sent to me regarding 2004 jeep liberty (odi number) 10198796. would appreciate any information about what has been done or is being done to rectify this situation. thank you. *tr
09/11/2007108/01/2006
 2004 jeep liberty with recall on the ball joints. consumer states that the dealer said they would call him in 6 -8 weeks when the parts arrived. he states he has not heard from them and has tried to contact them but no one will help him. *kb the consumer stated on sept 11, 2007 while making a left turn, the vehicle suddenly made a 180 degree turn for no apparent reason. *jb
11/08/2006010/01/2004
 Tl*the contact owns a 2004 jeep liberty. the contact received a recall notice for the suspension: front: control arm: lower ball joint (nhtsa campaign id number 06v288000) in november of 2006. the dealer stated that they would put her name on the waiting list. as of january 2, 2008, the dealer had not repaired the vehicle. the contact felt that the wait time for the recall repair was excessive. there had been no failure to date. the current mileage was 64,000.
10/11/2007820002
 Tl*the contact owns a 2004 jeep liberty. while driving between 30-40 mph, the lower ball joints made a thumping sound and fell from the vehicle. the vehicle was towed to the contact's residence. her husband placed the lower ball joint back on the vehicle. the contact called the dealer and was informed that there was a safety recall on the lower ball joints. she scheduled an appointment and took her vehicle in on the appointed date and time. she waited for one and a half hours and was advised to schedule another appointment for a time when she could leave the vehicle at the dealer. she was informed that it was fine for her to drive her vehicle. while driving home, she heard a splash against the tire wheel. the boot that holds the grease busted. the vehicle is currently parked in front of her home. the purchase date and recall number were unknown. the current and failure mileages were 82,000.
01/01/19011
 2004 jeep liberty recall repair for lower ball joints. customer states that they were placed on a waiting list in january of 2007. in july customer received another notice. dealer said they were now #500 on the waiting list. *kb
09/01/200737220104/12/2004
 2004 jeep liberty recall for lower ball joint repair. customer stated that the dealership placed her on a waiting list. customer also states that they have been on this waiting list since march 30, 2007. *kb the consumer stated received a recall on the lower ball joint for her specific vehicle but the recall has not been performed as of yet due to the fact the dealer does not have the parts to perform the recall. the consumer stated purchased a new tire and have the tires rotated to fix the problem but the new tire did not help. the consumer stated contacted dealer who informed her they have not received the part as of yet. the consumer further stated contacted daimler chrysler who would contact the dealer to upgrade the consumers order. the consumer stated was informed to contact another local dealer to no avail. the consumer is requesting help with the recall for this vehicle. *tr
08/27/200768000103/01/2006
 Tl*the contact owns a 2004 jeep liberty. while driving 10 mph, the contact lost control of the vehicle but was able to control the steering wheel and pull over. she heard a loud thumping noise coming from the driver side of the vehicle. triple a removed the tire and stated that the failure was caused by the lower ball joints. the vin was unknown. the current and failure mileages were 68,000.
07/24/200741000104/12/2004
 Tl*the contact owns a 2004 jeep liberty. while driving approximately 40 mph, the vehicle pulled to the right and the steering began to fail. the contact attempted to have the lower ball joint recall repaired in march of 2007. she also received an f23 recall letter on july 24, 2007. the jeep dealer stated that they did not have any parts available. the contact is aware of the risk involved while driving the vehicle. the failure mileage was 41,000 and current mileage was 42,000.
01/10/200712000109/30/2004
 Tl*the contact owns a 2004 jeep liberty. the contact stated that his vehicle is under safety recall number 06v288000 (suspension: front: control arm: lower ball joint). since january of 2007, he has attempted to schedule an appointment at two different dealers, but has not received a response. his name has been placed on a waiting list. the current mileage was 13,800 and failure mileage was 12,000.
08/12/20071
 I purchased my 2004 jeep liberty 3 months ago from the jeep dealership in rockville, md. this week i got a letter in the mail saying that there was a safety recall on the lower ball joints, immediately after reading this i called my dealership to make an appointment to get this fixed. the dealership tells me that the parts are on backup and wont be in the shop for a few months! this is a huge concern and problem, i share this vehicle with my 21 year old sister and am afraid of our power steering going out on us and causing a dangerous accident. a few months is way too long to wait on a recall as serious as this! i would appreciate help with this very serious issue. thank you. *jb
12/20/200630000112/01/2004
 Tl*the contact owns a 2004 jeep liberty. beginning on december 20, 2006, the contact has received two notices for recall number 06v288000 (suspension:front:control arm:lower ball joint). he has attempted to schedule appointments for the recall repair, but the dealer continues to inform him that the parts are unavailable and they do not have time to make the repair. the manufacturer places him on hold each time he calls. the vin was invalid. the current and failure mileages were 30,000.
08/07/200752000111/01/2006
 Tl*the contact owns a 2004 jeep liberty. the contact received safety recall notice number 06v288000 (suspension:front:control arm:lower ball joint) two days ago. she called numerous dealers, but has been unable to schedule an appointment. the recall notice stated that the repair would take 30 minutes to complete, however, when she contacted the local dealer, they stated that it would take a 1/2 day to a full day. the dealer also stated that they were not responsible for providing a rental or loaner vehicle. the failure and current mileages were 52,000.
08/08/2007109/30/2004
 My dealership has failed to address a safety recall within a reasonable period of time. the recall was issued by daimler chrysler over 12 months ago, and i've registered my vehicle with both the manufacturer and the dealership. however, i've not received any follow-up since the registration. this is unacceptable. *jb
07/12/200799800103/01/2005
 Tl*the contact owns a 2004 jeep liberty. while driving 38 mph, the vehicle pulled to the right and drove into a ditch. she turned the steering wheel to the left and crashed into a drain pipe, which caused the vehicle to roll over. the tow truck driver believed that a failed axle caused the crash. the insurance company stated that the vehicle rolled over due to crashing into the drain pipe. the driver sustained a broken wrist. the contact received a recall notice for the lower ball joint (nhtsa campaign id # 06v288000) one month after the crash. the dealer has not inspected the vehicle. the vehicle was destroyed. the current and failure mileages were 99,800.
12/16/2006101/24/2004
 Received recall notice 7 months ago;contacted dealer to make repairs and have not heard from them since; called several times only to be told the replacement parts had not yet arrived. *tr
12/05/20060
 Tl*the contact owns 2004 jeep liberty. she received a safety recall notice for the suspension: front: control arm: lower ball joint (nhtsa campaign #06v288000) in december of 2006 and another one on august 1, 2007. as of august 2, 2007, the vehicle has not been repaired. there had been no failure to date. the current mileage was 5,850.
12/01/2006003/01/2004
 Tl*the contact owns a 2004 jeep liberty. in december of 2006, the contact received recall notice number 06v288000 (suspension:front:control arm:lower ball joint). the dealer stated that they would place her name on a waiting list because they did not have the part. she spoke with them in march of 2007 and the part was still unavailable. as of july 31, 2007, the vehicle has yet to be repaired. the contact felt that the wait time was too long. the vin and engine size were unavailable. there had been no failure to date. the current mileage was 30,000.
01/07/2007104/01/2004
 Tl*the contact owns a 2004 jeep liberty. in january of 2007, the contact received recall notice # 06v288000 (suspension:front:control arm:lower ball joint). the dealer placed her name on the waiting list for the repair and stated that the wait time would be significant because they were only receiving a few parts per week. as of july 17, 2007, the vehicle has not been repaired. there have been no failures to date. the current mileage is 69,779 and the failure mileage was inapplicable. updated 09/05/07. *jb
12/16/2006007/01/2004
 Tl*the contact owns a 2004 jeep liberty. the contact received recall notice # 06v288000 (suspension:front:control arm:lower ball joint) on december 16, 2006. the dealer stated that they would put her name on the waiting list and contact her when the part arrived. as of june 27, 2007, the recall repair has not been performed. the dealer stated that they only receive three or four parts per week. the contact felt that the waiting period is too long. no failures have occurred. the current mileage is 27,000 and the failure mileage is inapplicable.
01/01/19011
 Jeep liberty safety recall- lower ball joints customer states it has been four months and still have not been able to get it fix yet**cc the consumer was told the ball joints were on back order. *jb
10/15/200648000103/31/2004
 While driving the 2004 jeep liberty and shopping at home depot the right side tire completely fell off while finding a parking spot. had car towed for repair. had to have upper and lower ball joints replaced, and sustained fender damage. submitted request for reimbursement to chrysler/jeep, and they only paid for half of the replacement of the lower ball joints only. did not reimburse for towing or fender damage. *ak
01/08/2007004/04/2004
 Tl*the contact owns a 2004 jeep liberty. the contact received recall # 06v288000 (suspension:front:control arm:lower ball joint). he is # 175 on the recall repair waiting list. the dealer stated that it will be approximately one more month before the part will be available. the contact has currently not experienced any failures. the engine size was unknown. the current mileage is 31,000 and failure mileage was unknown.
12/01/2006110/15/2004
 I received a recall notice from daimler chrysler regarding my 2004 jeep liberty for a ball joint recall #f23 and have been waiting for more than seven months for the recall work to be performed. dealers in my area claim that chrysler is not providing parts in a timely manner and they will not perform the work. they cannot determine when this defect, which directly impacts the safe operation of my vehicle, can be performed. *tr
12/26/2006102/01/2004
 I received a recall notice of the lower ball joints of my car. the recall notice states that ball joint separation can cause a loss of steering and could cause a crash without prior warning. yet i ordered the part at the dealership over two months ago and the part has not come in yet!!! *tr
03/17/2007104/05/2005
 Lost control of my 2004 jeep liberty after a road shift that sent the suv in a tizzy on two wheels until i finally hit the car in front of me. there is a recall on the ball joints and i have not heard from my dealer as to when this is going to be fixed or installed on the recall. wondering if the two are related??? i was notified about this recall in december and it now has been 4 months and no word from the dealer. *jb
01/04/2007112/24/2005
 Tl*the contact owns a 2004 jeep liberty. the contact received recall f23 regarding the lower ball joint that has not been honored. the contact began hearing crunching noises. he called the dealer at least once a week, and was told that the parts were unavailable. the contact stated that it was taking too long to repair the vehicle because he needed the vehicle everyday. the current mileage was 56,000, and failure mileage was unknown. *ak
11/01/200616000111/01/2004
 Tl*the contact owns a 2004 jeep liberty. the contact received recall notice in november 2006 for the lower ball joints. the contact spoke with the dealer on four occasions ,and they did not have the parts. the current and failure mileage were 16,000.*ak
12/31/2006101/25/2004
 Tl*the contact owns a 2004 jeep liberty. the contact received recall # 06v288000 in december 2006. the dealer informed the contact that the vehicle would be number 12 on the list of repairs. the dealer has since stated that recall repairs could not be performed due to lack of parts. the current mileage was 9,500.*ak
04/02/20073200012006/15/2006
 Tl*the contact owns a 2004 jeep liberty. while driving 45 mph the vehicle produced a grinding sound while turning and driving in reverse through snow and ice. the dealer stated that therewas a four page waiting list, and was unable to give the contact an estimated time for repairs. the contact was aware of the safety risk involved. the vehiclewas the contact's only means of transportation. the current mileage was 48,000, and the failure mileage was 32,000.*ak
01/20/20071
 Jeep liberty customer is requesting reimbursement of the cost of car repair and car rental related to car accident/crash caused by the loss of steering control**nar**cc the consumer received a recall notice in the mail regarding the ball joints. . *jb
01/01/20070
 Tl*- the contact received her 2004 jeep liberty lower ball joint recall (06v288000) on january 1, 2007 and chrysler is not honoring the recall and getting the repair processed in a timely manor. the contact stated that this was her only vehicle. there are only 3 parts per week being disbursed to each dealer.
03/19/200718000110/01/2005
 Tl* the contact owns a 2004 jeep liberty. the contact called concerning recall notice # 06v288000 regarding the lower ball joint. the dealer stated that repair work could start no earlier than 4-6 months. the current and failure mileage were 18000.*ak
01/01/19011
 Jeep liberty customer has concerns about safety recall f23 customer has not been able to speak with someone at jeep**cc *jb
03/12/20071
 Tl* - the contact called regarding the 2004 chrysler jeep liberty. the contact received recall 06v288000. the contact was number 165 on the waiting list. the contact has been on the list between 6-8 weeks. she had the vehicle inspected, and was told that the lower ball joint needed to be replaced. the current mileage was 26,000. there had been no failures to date.*ak
03/12/20071
 Tl* the contact owns a 2004 jeep liberty. contact received recall notice 06v288000. chrysler stated that she was number 80 on the waiting list. there were no failures at this time. *ak
12/01/2006104/01/2004
 Tl*- the contactwns a 2004 jeep liberty. the contact received recall o6v288000 regarding lower ball joint. the contact called the dealership in her area, and they stated that it c ould take months in order for them to set up a service repair for the recall, but could not give an estimate. the vehicle had no failures to date. the current mileage was 54,000.*ak
01/04/2007109/30/2004
 Daimler chrysler safety recall f23- lower ball joints. *jb
03/08/2007111/26/2004
 I was sent a recall for my vehicle in december. my dealer has still not obtained the parts from chrysler to fix the recall. *jb
01/01/19011
 2004 jeep liberty with a recall on ball joints customer is asking did nhtsa say that each dealer only gets 3 sets per week**cc the consumer has been waiting for parts since december 2006. *jb
02/03/2007102/03/2004
 Tl*- the contact stated that the 2004 jeep liberty with 25000 current mileag) did not have the ball joint problem. the complaintwas that he had not gotten any feed back in three weeks pertaining to how long it would take to honor the recall. *ak
02/06/200738916102/11/2004
 Daimler chrysler will not reimburse me for a front end alignment performed at the time of a safety recall for ball joints. a safety recall for defective ball joints was mandated by the nhtsa on jeep liberty's. ball joint failure can result in loss of steering control and crash. to determine proper installation on new parts and correct position a front end alignment is necessary. further information is available. *jb
02/01/2007111/01/2005
 2004 jeep liberty customer has concerns about recall f23 lower ball joints because the shop didn't have the parts**cc *jb
01/01/19011
 Jeep liberty customer has concerns about recall f-23 lower ball joints customer wants reimbursement for rent a car due to shop waiting list to fixing car**cc *jb
12/27/20061
 Safety recall notice f23- lower ball joints received on 12/27/2006. contacted daimler chrysler to schedule repairs. at this time we are on a waiting list and currently #34 on the list to have repairs made. our vehicle has been parked since 12/27/06 and its now 2/27/07. we are a state agency and depend on the use of our fleet vehicles for daily use. i have 250 staff asking about this vehicle daily. i would like some resolve in getting it fixed. thank you. *nm
12/13/20061
 I have a 2004 jeep liberty that has a safety recall f23-lower ball joints. i called a dealer for a appointment on 12-13-2006,was told there is a waiting list, i called again on 1-12-2007 to find out why i was not being called to fix my recalled car. i was told they do two cars a week and it will be a long wait,it is now 2-25-2007,what's the problem, is this not a safety concern? *jb
02/21/2007108/12/2004
 Received a recall for jeep liberty for lower ball joint, on the recall it states this can cause the ball joint to corrode and separate. ball joint separation can result in a loss of steering control and could cause a crash without prior warning. i called the dealer and the parts are on 3-6 month back order. i would think something this dangerous would not be delayed this long. *jb
10/01/2006103/20/2004
 I have gotten numerous notices regarding the lower ball joints on my 2004 jeep liberty saying they can corrode or separate and result in loss of steering. i've been calling the dealer i use (mancari's of orland hills) since november 2006 to get this fixed and i keep getting told the parts are backordered, or they are only getting a couple in at a time and i am on a waiting list! this has been going on for 3 months!! if this can cause a crash why are the parts not being made available? *nm
01/24/2007105/05/2005
 I recently received notification of a safety recall for my 2004 jeep liberty with regard to the lower ball joints. the problem is that water may enter into the front suspension lower ball joints on my jeep. this can cause the ball joint to corrode and separate. ball joint separation can result in a loss of steering control and could cause a crash without prior warning. i contacted my dealership in order to get the part ordered and line up an appointment to have the repairs completed. the dealership was contacted on 01/24/07..the day after i first received notification of the safety issue. they informed me that they would order the part and call me to set up an appointment to as soon as the part came in. i had not heard from the dealership, so i called them on 02/13/07 to inquire about the ordered part. there was no record of a part being ordered. therefore, i placed the order again on that day and asked if someone could call me back to give me an idea of when i could be scheduled for an appointment and how long it would take for the part to come in. i have not been contacted since that last call. i was told by the phone attendant at the dealership that the manufacturer is only sending the service area 3 ball joints at a time--and that is why its taking so long for me to be serviced. i asked the attendant how serious was this recall and if i was in any danger. she asked me if my car was operating properly and i told her yes to my knowledge it was, and she told me that i was probably ok. i would really like to know why it is taking so long to have my car serviced and should the dealerships be taking such a cavalier approach to this recall? *jb
02/01/2007105/31/2004
 Customer received a recall f23 from daimler chrysler and customer has as concerns**cc the consumer was placed on a list for the recall. the manufacturer was sending out very few parts. *jb
02/13/2007108/24/2005
 My vehicle, a 2004 jeep liberty, has been safety recalled (f23) for lower ball joint replacement. although i had heard of the recall in fall of 2006 my dealer would not take action until i received formal notification of the recall which i received in early january 2007. shortly after receiving the recall notice i contacted my dealer to make an appointment. dealer informed me that parts were on order and not expected for at least a month. my name was added to a wait list. i contacted the dealer today and was informed that parts would not be available until may 2007. i feel this is an unreasonable time to correct what daimlerchrysler characterizes as a condition that can result in a loss of steering control and can cause a crash without prior warning. and i'm supposed to keep driving it? *nm updated*jb
02/13/2007111/20/2004
 Daimler chrysler safety recall f23-lower ball joints; every time i call the dealership about how long it will be, the time frame just continues to get longer. last time i called was 1/9 and was told another month. today, 2/13, i was told i am 24th in line and they only get 2 sets per week so i am looking at 12 more weeks. this is absolutely ridiculous. *jb
12/20/2006112/08/2003
 We have been waiting almost 2 months for repairs on our 2004 jeep liberty renegade for safety recall f23 - lower ball joints. since water may enter into the front suspension causing ball joint separation, we are at risk of losing steering control which could result in a crash without prior warning (as described in notification code f23 from daimler chrysler). we have been on the waiting list at 2 separate dealerships since mid-december and both have told us that the parts are not being sent fast enough from daimler chrysler, prolonging our exposure to an unsafe situation. i do not feel comfortable driving my family around knowing that this publicized problem is not being remedied within a reasonable amount of time. *jb
01/13/200779000101/14/2005
 Received a recall notice (f23) for my 2004 jeep liberty to replace lower ball joints. called dealer on 12/15/06 and was advised that there was a two to three month waiting list as parts were not available. vehicle failed nys annual inspection on january 13,2007. no local dealer could make repair as parts were not available. vehicle was repaired at my expense with aftermarket parts. i contacted daimler chrysler and was advised that the repair would not be reimbursed as it was not done at a daimler chrysler repair shop. *jb
02/12/2007111/24/2003
 Daimlerchrysler safety recall f23 - lower ball joints the safety recall was issued and daimler chrysler has failed to supply the necessary parts for the repair. they new of this recall for months prior to the formal notification. their failure to evaluate and supply the appropriate parts for this recall is negligent and unacceptable. i have to wait 6 weeks to get the parts to repair this safety defect. this corporation should be ashamed of these practices and do whatever necessary to ensure the immediate demand for the parts is supported. this company new the number of vehicles involved in this recall and to not be producing in advance at a necessary speed to meet this demand is unacceptable safety practices. *nm
12/13/2006104/10/2004
 Tl*- the contac received aq recallregarding ball joint for the 2004 jeep liberty, current mileage was 32000 . the contact complained that it was taking too long for the recall to be remedied. there had been no failure to date.8ak
01/07/2007108/01/2005
 2004 jeep liberty with safety recall f-23 - lower ball joints customer is asking for reimbursement for tow and tires**cc the consumer scheduled an appoint to have the recall done on january 11, 2007, however on january 7, 2007 the left front wheel came off the vehicle. the consumer stated the windshield is extra susceptible to chips and cracks due to debris hitting it. *jb
01/01/19011
 2004 jeep liberty recalled for ball joint separation**cc the consumer contacted the dealer and was told that it would be about two weeks before parts would become available. the consumer was told that he would be contacted when the part arrived. four weeks went by and the parts still hadn't arrived. the consumer was disappointed to learn that the dealer isn't really sure when they will received the parts from the manufacturer. *nm
01/07/20071
 2004 jeep liberty with a safety recall for the lower ball joints.**cc the consumer indicated that the dealer failed to fulfill it's obligation pertaining to recall f23 for the lower ball joints. the consumer dropped his vehicle off in the morning to have the ball joints replaced. when he arrived at the dealer to pick up his car he was told that they ran out of lower ball joints. the consumer later found out that they would not be receiving any more ball joints for some time. the consumer retrieved his vehicle from the dealer . *nm
02/05/20071
 I received a recall notice for my 2004 jeep liberty in the mail in december (safety recall f23 - lower ball joints). i admit, it took a bit for me to call to make my appointment to get the car fixed because of personal issues. i called my local jeep dealer on 2/5/07 and was told there was a wait of at least 150 people ahead of me because they are only shipped 3 of the parts that need to be replaced a week. at that rate, it will take me, and many other people, almost a year to get my car repaired! the woman even told me that the wait there was one of the shorter ones in the area. *jb
02/09/20070
 Tl*- the contact stated that he received a recall letter on 12/12/06 for his 2004 jeep liberty for the lower ball joints. he was contacted by the dealership, smith cairns jeep, on 01/28/07 and made an appointment for 02/09/07. the contact stated that he was called that morning and the dealership informed him that the ball joints for his vehicle were not in. the contact stated that this has taken too long for the repairs. there have been no failures to date.
02/07/200717500110/04/2004
 Recall lower ball joints for 2004 jeep liberty just got off the phone with a service dept. representative from chrysler rt. 130 informed me that he is only receiving a small shipment of ball joints a week. i have been placed on a waiting list. i also informed the rep. that my jeep was making a front end noise..*jb
02/06/2007103/15/2004
 I have received a safety recall f23 - lower ball joints on my 2004 jeep liberty. when i called the local dealership, as instructed, i was told the wait to get this problem fixed would be months because daimlerchrysler is only sending the dealership 3 - 5 units of replacement parts per week, not the hundreds that are need. this seems very negligent on the manufacturer's part and i would hope that they could be forced to speed up this process. i feel unsafe driving my vehicle until it is fixed. *nm
02/02/2007104/01/2004
 My 2004 jeep liberty has a recall for the (f23) lower ball joints. i took my vehicle into a jeep dealership on 18 january to have the problem corrected. i was told that the parts were on backorder through chrysler and that it would be at least 6 weeks until they arrived. on 2 february, approximately 8:00 am, i was leaving my home for the airport. i was still in my driveway thankfully when the accident occurred. my vehicle had a sudden jolt and the right side of the jeep fell, burying my right front tire. the lower ball joints had separated with no warning. it caused additional damage to the tire and undercarriage. i would hate to think what would have happened if i were on the road or highway. this recall is so severe! this will cause deaths if someone doesn't do something about it. how can they not have enough parts for such a severe recall??? my jeep was towed to the a dealership. they did manage to fix it along with the additional damage that this recall caused. *jb
02/05/2007170001009/01/2003
 Tl* - the contact called regarding a 2004 chrysler jeep liberty. the contact received recall 06v288000 for the lower ball joint. the contact called a chrysler dealer, and was told they did not know when the part would be available. the contact stated that the dealer is not taking names for a waiting list. the contact was told to keep calling back to see if the part were in. the contact heard a loud noise coming from the front of the vehicle for approximately two months. the dealer will not diagnose the vehicle because they believe the noise was due to the lower ball joint. *ak
01/02/200712/21/2003
 Safety recall f23- lower ball joints on 2002-2006 model jeep liberty vehicles. i called a local dealer and i was informed that it would be several months before they would release the parts and that they had a waiting list of over 140 people
01/05/2007102/04/2004
 Tl* - the contact called regarding a 2004 chrysler jeep liberty. the contact received recall letter 06v288000 for the lower ball joint. the contact took the vehicle to a daimler chrysler dealer, and was told that the part did not arrive. and she would be called when the part arrived. the contact has not experienced any problems with the vehicle at this time. the vehicle has 17, 914 miles. *ak updated 02/27/07. *jb
01/30/2007101/31/2004
 Safety recall f23 - lower ball joints - i first called the dealer to make an appointment to have this repaired. they said it would take about a month. i called again and now they're saying that i am #54 on a waiting list that is growing. they are saying that parts are back ordered and they have no idea when they will get the parts in. they gave me chrysler customer service # to complain. i am very afraid to drive my car, don't know what to expect. after getting this recall i went and found that there is at least 4 other recalls on this vehicle that i was not aware of. one being an engine problem. what can i do? *jb
12/13/200644000212/10/2003
 Tl* the contact received recall notice #06v288000 for the 2004 jeep liberty concerning lower ball joints on december 13, 2006. the contact
01/12/200743000106/01/2004
 Tl* - the contact has a 2004 jeep libert. the contact recived recall nhtsa recallm campaign id number : 06v288000concerning lower ball joints. the contact called a dealership in his area, and they stated that it could take 4-12 weeks in order for them to set up the recall repair service. *ak
01/01/19011
 Recall notice ball joint in jeep liberty customer had work done and now can't get refunded**nar**cc the consumer felt the recall was not completed because the dealer would not perform an alignment. the dealer stated an alignment was not apart of the recall. *jb
01/26/20071
 I own a 2004 jeep liberty that has been involved in safety recall f23 (lower ball joints). i called the dealership today to schedule my car to be repaired, and they explained that we can only order three of these parts a week and that it may be some time before they can repair my car. i went ahead and ordered the part today, but i feel that their response is not acceptable and timely. *jb
01/25/20070106/01/2006
 I recently received a letter about a lower ball joint recall on my 2004 jeep liberty. although the manufacturer fixed the recall i was informed at the time of service that i now have to spend $40 to have the automobile aligned due to the recall service. i contacted chrysler and they informed me that the recall did not cover the alignment although the alignment was needed because of the service performed under the recall. i feel that any service needed due to a recall should be part of the recall . thanks for your help, james jones. *nm
01/24/200753000102/01/2004
 Tl* - the contact stated that she received recall letter 06v288000 for the lower ball joint on the 2004 chrysler jeep liberty. the contact had an appointment for the recall repair, but the part did not come in. the dealer advised the contact they will notify her when they have part. the contact has not experienced any problems with the vehicle. the dealer informed the contact they were not getting the part in on a regular basis. *ak updated 02/22/07. *jb
01/19/200721000106/11/2004
 Tl* - the contact owns a 2004 jeep liberty. the contact would like to make a complaint concerning the length of time itwas taking daimler chrysler to make the safety repairs on the jeep liberty. *ak
05/17/200630000212/05/2003
 Tl* - contact has a 2004 jeep liberty . the contact received recall 06v288000 regarding the ball joint recall. the contact has called a dealership in her area, and they stated that they did know how long it will take to service her vehicle. the contact has had to replace the lower ball joint before on may 06 and was concerned that it ccould malfunction again. *ak updated 03/07/07. *jb
10/20/20061
 Saw recall notice in newspaper for jeep liberty concerning front suspension lower ball joints. i called my dealer two months ago and was told i would be placed on a waiting list of about sixty persons. i recently received a written notice about this recall with instruction to call my dealer. the dealer now says i am about 12 or so on list, but can give me no firm date for service. my recall notice says that ball joint separation can result in a loss of steering control. i tried calling the contact phone # at daimler chrysler, but only heard a fuzzy, long message with no options. my complaint has to do with daimler chrysler. according to my dealer, daimler chrysler is slow to supply the parts to the dealers for this repair. this seems to me to be too long to wait to repair a potentially dangerous part. *jb
01/22/200625160111/17/2004
 Tl* - the contact recently received recall letter 06v288000 for the 2004 chrysler jeep liberty. she was told that the part had been ordered on approximately december 11, 2006 and they would call her when the part arrived. the contact stated she called the dealer for an update and was told that the person at the top of the list has been waiting for two months. the dealer could not give the contact an estimated time for when the lower ball joint will be available for her vehicle. the contact has not experienced any problems at this time. *ak updated 03/02/07. *jb
01/22/200752000109/01/2004
 Tl*- the consumer has a 2004 jeep liberty. the consumer received recall 06v288000 for the lower ball joints. consumer has contacted dealership in her area. they stated that there was a long waiting list and didn't know how long it would take in order to set up the recall service. *ak updated 2/22/2007 - *nm
01/02/2007105/24/2006
 I received a letter from daimler chrysler corporation about a safety recall for 2002 through 2006 model year jeep liberty vehicles, which can cause ball joint separation and can result in a loss of steering control and could cause a crash without prior warning. (daimler chrysler corp. suggested to make an appointment as soon as possible) my complaint is that i called the dealer on january 2nd, i made an appointment, the closest date was two weeks after i called, i thought it was a long period of time considering the type of problem, but one day before my appointment date, i decided to call the dealer to confirm my appointment, and big was my surprise when they told me that my appointment was cancelled and that i have to wait until i hear from them again, it's been a week since that incident. my concern is that i may be involved in a crash because of this problem, and would like to have this recall solve as soon as possible. *jb
01/01/20060112/01/2004
 Tl* - the contact received recall letter 06v288000 for the replacement of the lower ball joint on a 2004 chrysler jeep liberty. the contact has been told that they will not have the part available until april. the vehicle has 34,000 miles. the engine size was unknown by contact. there has been no failure to date. *jb
01/17/2007160001
 Tl* - the contact has a 2004 jeep liberty and there is a safety recall on the lower ball joint 06v288000. the contact is calling because even though has been is a safety recall, the contact has not been able to find a dealer within 25 miles to make the safety repair in less than 12 weeks. the contact has called 3 different dealers and has gotten the same response. the contact was told that they were all booked and unable to make the repairs, and that they were only getting 3 parts a week. the contact stated that dealerships are replacing the parts in new cars before they replace them in vehicles that have been sold. *jb
01/18/200722145106/04/2004
 Tl*- the contact has a 2004 jeep liberty with an odometer reading of 22145 miles. the contact received the lower ball joint recall notice 06v288000, and has been waiting for two months to have her vehicle repaired, and when she called the dealership on 1-18-07 they told her that they were unsure when they would be able to repair the vehicle. *jb
01/17/200750000112/01/2004
 Tl* - the contact owns a 2004 jeep liberty. there is a recall for the lower ball joints. the contact has called the dealer and they requested that he call back in a couple of weeks to set up a recall appointment. the nhtsa campaign id number is 06v288000. there has been no failure to date. *jb
01/17/20070007/01/2006
 Tl* - the contact owns a 2004 jeep liberty. there is a recall for the lower ball joints. the nhtsa campaign id number is: 06v288000. the earliest the dealer can schedule an appointment to honor the recall is in 30 days. the contact doesn't know the current mileage. there have been no failures at this time. *jb
11/10/2006700000202/01/2005
 Tl* - on december 10, 2006, the contact stated she lost control of her 2004 chrysler jeep liberty twice in one day. the first time, the contact was driving at 45 mph, and the road conditions were dry. the contact lost control of the vehicle, and the vehicle spun around. the contact was able to regain control of the vehicle. the second incident also happened on december 10th ,2006 the vehicle was being driven in wet conditions for approximately 4 hours. the contact lost control of the vehicle causing her to barely hit the vehicle in front of her. the chrysler jeep flipped landing on its wheels. the contact does not know the details of the vehicle flipping, but said there was a witness. the airbags did not deploy. the vehicle was destroyed. the contact was injured. there was a police report filed. the vehicle had 70,000 miles at the time of the failure. the contact received recall letter 06v288000 on december 28, 2006. *nm
01/15/200730000108/19/2006
 Tl* - the contact has a 2004 jeep liberty with an odometer reading of 30000 miles and received the recall for the lower ball joint #06v288000. the contact called the dealer and she was put on a waiting list, and she also called the manufacture in regard to the wait. the contact stated that the wait is very long and dealer needs to receive more than three ball joints kits a week. there have been no failures to date. *nm the consumer traded the vehicle, because the recall was not one in a timely manner. updated 03/19/07. *jb
01/15/2007112/28/2006
 Chrysler sends out recall information to customers owning 2002-2006 jeep liberty's. safety recall f23-lower ball joints. this letter is enough to scare the hell out of anyone especially driving around with my child. telling me my vehicle could loose steering and cause a crash without prior warning and yet they are only sending out 2-3 parts a week to the dealers. i called as soon as i got the letter a week ago. there is still 43 people a head of me, so therefore this is going to be weeks like 14 weeks before my car can be fixed. to send a letter out to people explaining the danger of this and to contact your dealer right away. they are concerned for our safety. this makes me feel very upset and scared to drive myself around town and even more so having my child in the car with me. i am outraged that they would scare people like this and make you wait months to get the problem fixed. i feel like taking my vehicle and trading it in on another make. i can not believe they are making customers ride around in fear. *nm
12/23/200631483107/22/2006
 Tl* - the contact owns a 2004 jeep liberty. the contact received a recall letter 06v288000 on december 23, 2006. the contact called the dealer to schedule an appointment and was told that the parts are on back order. the contact is aware of the risk involved and that the incident may cause loss of steering control and can cause a crash without warning. there has been no failure to date. *nm the repairs have been made. updated 02/22/07. *jb
01/11/200730000105/01/2004
 Tl* - the contact stated that she received recall letter 06v288000 for the lower ball joints on her 2004 chrysler jeep liberty. the dealer has had to cancel her appointment because the part did not arrive. the dealer will call the contact when they have the part. the vehicle has approximately 30000 miles. *nm
11/26/200645000110/01/2003
 Tl* - the contacted received recall letter 06v288000 for the lower ball joints. the vehicle is a 2004 chrysler jeep liberty and has approximately 45,000 miles. the contact stated she had an appointment scheduled for 1/13/07, but the part did not come in so she has been rescheduled for 2/2/07. the contact has not experienced any failures to date. the vin was unavailable. *nm
01/12/200761000112/01/2003
 Tl* - the contact has a 2004 jeep liberty that is involved in the ball joint recall. the contact has called a dealership(causeway ford) in her area and, they stated that it can take 4-12 weeks in order for them to set up the service repair because they are only getting 4 parts a week. presently, there are 100 owners waiting to be contacted by the dealer for this repair. nhtsa campaign id number : 06v288000. *nm
01/11/200743000104/01/2004
 Tl* - the contact has a 2004 jeep liberty that is involved in the ball joint recall. contact has called a dealership (georgetown chsyler jeep and dodge in norwalk, ct) and, they stated that it can take 4-12 weeks in order for them to repair the vehicle. the contact is concern due to the fact that when she drives her vehicle in cold weather or diving over 50 mph there is a crackling noise coming from the front of the vehicle. the vehicle also drifts to the right when being driven. nhtsa campaign id number : 06v288000
01/07/200728000009/01/2004
 Tl* - on january 4, 2007 the contact received recall letter 06v288000 for the lower ball joints. the vehicle is a 2004 chrysler jeep liberty with approximately 28, 000 miles. the contact has not experienced any failures. the contact has been put on a waiting list. the contact has also filed a complaint with chrysler corporation.
01/11/200753466012/01/2005
 Tl* - the contact has a 2004 jeep liberty that is involved in the ball joint recall. the contact has called two dealership in her area and, they stated that it can take 3-4 months in order for them to set up service for the recall. nhtsa campaign id number : 06v288000. no failure has occurred to date.
01/11/200715200009/05/2004
 Tl* - the contact has been calling a dealership since september concerning a safety recall (number 06v288000) that he had received on his 2004 jeep liberty. the last time that the contact called berger auto dealership was 01/11/2007, and he was told that they are not getting many parts and that they would not be able to make the safety repair until sometime in april.
01/10/2007111/07/2006
 I received a safety recall notice for the lower ball joints for my jeep. i called rocky mountain chrysler and jeep and they said that i had to wait at least 3 months to get the recall done. *jb
01/02/200743000103/12/2004
 Tl* - the contact received recall 06v288000 concerning the lower ball joint. the contact called the dealer, and they told him that they would not be able to fix the recall until august because they only received three units a week. he has not experienced a failure to date.*ak
01/10/200757000101/13/2006
 Tl* - the contact owns 2004 2004 jeep liberty that was included in the ball joint recall 06v288000. the contact has called a dealership in her area and, they stated that it could take 4-12 weeks in order for them to set up service. there has been not failure to date.
01/09/2007107/25/2004
 I own a 2004 jeep liberty. i read an article in our local paper in august 2006 concerning recalls. finally received the notification late november - safety recall #f23 from daimler chrysler - lower ball joints. called my dealership immediately. was told i was on a waiting list of 30 ahead of me and that the dealership was only receiving parts to fix 2 vehicles per week. this is ridiculous because i was told i could lose a wheel if those lower ball joints give out. which could result is loss of control of vehicle, accident, injury or death. called dealership on 1/9/07 - there is still 20 vehicles ahead of me. called an 800 number to daimler chrysler on 1/10/07 to complain and my call could not be connected to a customer representative. this is when i decided to file a complaint with you. this vehicle is a family used vehicle. i have a teenage daughter driving and i am scared to let her use this vehicle. i understand it is not my dealerships fault - they state daimler chrysler is slow at sending out the parts. this is unacceptable to me. *jb
12/20/200615000112/09/2003
 Tl* - the contact received a recall notice 06v288000 for faulty ball joints. after speaking to the dealer they didnt't t have the part available, nor did they appear to be concerned. the contact owns a 2004 jeep liberty. *ak
01/09/200764000105/01/2006
 Tl* - the contact received recall 06v288000 concerning the lower ball joints. the contact has contacted several dealerships in her area, and, they stated that it could take up to two months in order for them to set up service. there has been no failure to date.*ak
01/09/200775000102/14/2004
 Tl* - the contact received recall 06v288000 concerning the lower ball joint. the contact called several jeep dealers ,and they told her that it will be at least a three month wait for the vehicle to be repaired. the contactwas not satisfied with the wait time.*ak
01/09/200744000108/01/2006
 Tl* - the contact received recall 06v2888000 concerning lower ball joints. the contact has contacted a dealership in her area, who stated that it could take several weeks before service could be set up. the contact stated that the dealership was getting 4 parts a week. *ak the consumer was placed on a waiting list. updated 02/27/07*jb
01/09/200728000109/08/2004
 Tl* - the contact owns a 2004 jeep liberty with 24000 miles, and she received recall 06v288000 for the lower ball joint. the contact stated that she called several dealerships, and two of them would not put her on a waiting list, and one told her that it will be months before they will be able to repair her vehicle. *ak
01/08/20071
 Monday 1/6/07 - telephoned local dealership and daimler-chrysler (1-800-853-1403) inadequate follow-up by dealership and by chrysler hotline representative. dealership indicated due to lack of adequate parts supply to fix the problem the waiting list is 7-8 months . chrysler hotline rep says they can do nothing except advise me to contact other dealerships. this in not adequate follow-up on a safety recall within a reasonable time especially one like this f23 which seems to have some real hazards involved. people administering this program should be made aware the mfgr. is not addressing the recalls within reasonable time. *jb
01/04/200725000104/06/2004
 Tl*- the contact received recall 06v288000 2004 jeep liberty concerning lower ball joints. the contact called the local dealer and they advised her that it will be a 2 month wait before they could repair the vehicle. the contact felt that this was not acceptable because it was a safety issue. there have been no failures to date.*ak updated 2/6/2007 - *nm
11/21/200650000106/01/2006
 Tl* - while driving a 2004 jeep liberty at 65 mph, with clear road conditions the contact lost control of the vehicle and the vehicle flipped over. before the incident contact had no warning of any malfunction to the vehicle. contact took the vehicle to discount tire on 1/04/06, and the stated that the tires were cupping, and it probably had to do with the lower ball joints wearing out and getting loose. the contact never received a recall o6v288000 , and he felt that this vehicle should be covered under the recall. contact can provide copies of the police report, repair invoice and pictures.
01/04/200732000008/08/2004
 Tl* - the contact received recall notice 06v288000 for the lower ball joints. the contact called the dealer,and they told her that she will have to wait until may to have the vehicle fixed. the contact felt that this was a safety concern because she had to drive the jeep everyday. there has not been a failure to date.*ak updated 1/31/2007 - the consumer was told that the manufacturer is only releasing 3 all joint as week to the dealers. *nm
01/05/200749000105/01/2004
 Tl* - the contact received recall 06v288000 concerning lower ball joints. contact has called town and country, her local dealership ,who stated that it couldtake 8-10 weeks in order for them to set up service. to date there has not been a failure.
01/04/200769000103/01/2003
 Tl* - the contact rfeceived nhtsa recall 06v288000 on 2004 jeep liberty concerning the lower ball join. the contact called trioano dodge, his local dealership, they stated that they didn't have any parts available ,and couldn't give the contact an estimate on how long it will take in order to repair his vehicle. *ak
01/04/2007111/01/2003
 I received a safety recall f23 - lower ball joints for my jeep liberty that said it could result in a loss of steering without prior warning yet the parts are not available to have it fixed for over six months!!!!!!!!!!! how am i suppose to feel driving my car until it is fixed???? *nm
01/04/200738000110/01/2003
 Tl* - the contact received recall 06v288000 concerning the lower ball joints. the contact called a dealership, who stated that they were waiting for parts ,and didn't know how long it will take for them to service the vehicle. *ak the consumer was told not to drive the vehicle. updated 02/06/07. *jb
01/01/19011
 2004 jeep liberty safety recall involving front lower ball joints**cc the consumer received a recall notice, however he contacted 5 dealers and was told they were only allowed to schedule 12 vehicles a month. the consumer was placed on a waiting list and the estimated time is 5 to 6 months. (recall 06v288000). *jb
01/03/200748000101/06/2004
 Tl- the contact has a 2004 jeep liberty with 48000 miles and received recall notice 06v288000 concerning lower ball joints. the contact went to the dealer, and they told her that they receivedthree ball joint kits a week, and it will be a three month wait before they could repair the vehicle. the vehicle has not had a failure to date, but the contact felt that thiswas a major safety concern ,and would like to know why therewas a long wait. 8ak
01/02/200722000106/01/2004
 Tl* - the contact received recall 06v288000 on 2004 jeep liberty concerning ball joint failure. the contact called the dealerships in her area, they stated that it could take 4-12 weeks to set up service. *ak
01/02/200720000101/01/2006
 Tl* - the contact receivedrecall06c288000 concerning lowerball joints. the contact called, berguron chrysler and jeep, the dealership in her area, who stated that it could take up to 20 weeks for them to set up service. *ak
12/29/200642000105/15/2004
 I was pulling out of a parking spot, where my car was parked. i drove approximately 5 feet and felt like i hit something. i got out of my car and saw that my front passenger's side tire had come off. the tire fell off/rim was damaged, there was fluid leaking from under the car, and there was damage done to the body of the car- fender. all of the tire bearings are being checked/replaced. *jb
01/02/200753000112/25/2005
 Tl* -the contact received recall 06v288000 for the lower ball joint for the 2004 jeep liberty. the contact explained that he has been to the dealer, and that told him that they only get three parts in a week. the contact was concerned about the vehicles safety.*ak
12/28/200657000103/15/2005
 Tl* - the contact owns a 2004 jeep liberty. the contact received recall notice 06v288000 on december 28, 2006. the contact wasvery concerned and must drive the vehicle daily to perform her job. the dealer wasunable to schedule an appointment before the end of the month since daimler chrysler was only sending 3 replacement parts per week. to date, the contact has had no problems with the jeep. *ak
11/24/200674000105/18/2005
 Tl* - the contact stated that he lost control of vehicle while driving 30 mph. the vehicle has approximately 74,000 miles. the road conditions were wet. the contact was turning right on a sharp curve, and he lost control of the steering wheel. the vehicle spun around approximately three times before hitting a concrete barrier. the left back bumper came loose. the front blinkers came off of the vehicle. the front driver's side window cracked. the back passenger side window shattered. the grill came off of the vehicle. the contact stated that he would hear a cracking noise, in the tire area, every time he went through a puddle. this noise occurs when he is traveling as slow as 5 mph. the contact was able to drive the vehicle away. there was no police report filed. the front passenger was burned by the seat belt, the driver and back passenger received minor injuries. the contact received recall letter 06v288000 two-three days after the failure. the contact believes the lower ball joint failure was the cause of the crash. the vehicle has not been repaired. the contact plans to get an estimate of damages. the contact will take pictures of the vehicle.ak
12/28/200620000110/01/2005
 Tl* - the contact received recall 06v288000 concerning lower ball joint. the contact has called the dealership in her area, and they stated that vehicle was 156 on the waiting list.*a
12/27/200630000106/01/2004
 Tl* - the contact received ball joint recall 06v288000 . he contacted the dealership. they stated that it could take months for them to set up serviceand and that they would put contact on a waiting list. *ak updated 2/22/2007 - *nm
11/20/2006580001
 Tl*- the contact called in to inform nhtsa that he didn't receive recall notice 06v288000 for the lower ball joints. the contact stated that while pulling vehicle on a clear day and another vehicle flagged him down to inform him that driver's front fender came off ,and driver's front tire was damaged as well. the contact was driving about 50 mph. the contact took the vehicle to a dealership who informed the contact of the recall. the dealership informed the contact that it would cost him $100.00 for the deductible to have ball joints replaced. the contact paid the deductible. the contact contacted chrysler, and was told that he was responsible for the damage to the fender , and that they would not reimburse him for the damage or the tire.*ak
12/24/2006360001
 Tl* - while driving at 25 mph the engine on a 2002 hyundai santa fe completely lost power. the contact stated that the vehicle lost the power for the steering, and the power brakes. the contact stated that weather at the time of the incident was cold with some light snow on the road. the contact had the vehicle towed to the dealership and can provide a copy of the invoice once the repairs are done on his vehicle.
12/27/20060
 Tl* - the contact receive a recall letter 06v288000 for a 2004 jeep liberty. the contact does not know the current mileage on the vehicle. the contact called the dealer and was told they could not give him a time frame for the lower ball joint part. the dealer took his name and number. presently, there has been no failure of the ball joints.
12/27/200611000102/27/2004
 Tl* - the contact received recall 06v288000 concerning the ball joints. she contacted the dealership in her area ,and they stated that it could take several weeks in order for them to set up service.*ak updated 2/16/2007 - as of 1/27/2007 the ball joints still weren't available. the tires were wearing on the outer sidewall. *nm.
12/27/2006101/01/2004
 Tl* - the contact received a recall for lower ball joints. he contacted dealership in his area , and they stated that it could take 20-25 weeks in order for them to set up service.*ak
12/06/2006111/01/2003
 Tl* - the contact received a recall f23 for lower ball joints. the contact called the dealer, and was told it will take approximately 6 weeks for the part to arrive. the dealer would not take her name and number. she was told to keep calling back. *ak updated 2/16/2007 - as of 2/3/2007 the part was still not available. the dealer did however place the consumer's name on the waiting list. *nm
12/20/2006106/01/2004
 Tl* - the contact received a recall letter f23 for lower ball joints. she called the dealer and was told it will take 6 weeks for the lower ball joint part to arrive. the contact has presently not experience a failure.*ak updated 1/19/2007 - *nm
12/11/200613000012/30/2004
 Tl* - the contact received eca; 23 recall l on december 11, 2006 for 2004 jeep liberty. the recall letter stated: the ball joints can cause loss of steering control or crash without prior warning. the dealer explained that daimler chrysler was sending 2 to 3 parts per week. the dealer told her that this vehicle could be serviced in march 2007. ak the consumer has not experienced a failure. updated 01/29/07. *jb
12/13/200645000110/01/2004
 Tl* - the contact has a 2004 jeep liberty thatwas involved in the ball joint recall f23. she contacted the dealership in her area, and they stated that it could take 8-12 weeks in order for them to set up service.*ak
12/05/200653000110/01/2004
 Tl* - the contact received the recall 06v288000 for lower ball joint. the contact went to the dealer, and they told him that it will be a three month wait. the dealer told the contact that they only get three parts a week.*ak
12/21/200625000008/25/2004
 Tl* - the contact stated that her 2004 jeep liberty was recalled for an issues with the lower ball joints( f23 ), she has called 3 dealers and they told her that it will take three weeks before they have the parts in to repair her vehicle.
12/20/2006005/01/2005
 Consumer has been told by dealer it will take approximately 6 weeks for the lower ball joint to arrive for her 2004 jeep liberty. she has safety concerns.
11/13/2006112/01/2004
 We own a 2004 jeep liberty that we purchased used in 2004 from a jeep dealer. this vehicle has a ball-joint recall. we never received a contact from jeep regarding this recall. i contacted the local jeep dealer on november 13 2006 and asked to be put on the list. i did not feel that the gentleman that took down our information really cared and it concerned me because as of today we had received no contact back from jeep. i called jeep and was told that our information had not been taken down and i was told that we would be added to the list. per the instructions in the recall your site is listed on the web to go to if you feel that jeep is not doing their job properly regarding this recall and with what i have experienced i do believe that they are in fact not handling this properly. *jb
12/19/200620100009/23/2003
 Tl* - the contact received recall notice f23 (lower ball joint). the contact has taken the vehicle to the dealership (pleasant hills jeep), and they told her that it will be a two month wait for the repairs. they offered to check her lower ball joint but would not replace it.
12/19/2006001/01/2004
 The consumer received a recall letter (f23) for front lower ball joints. she called the dealer and was told it will take 2 months for the part to come in. cosumer is concerned with vehicle safety.
12/11/200650100110/26/2004
 Tl*- the contact received a recall letter regarding his 2004 jeep liberty lower ball joints. the contact has tried to get several dealerships to do the repairs on his vehicle, unfortunately no one can do any repairs until february 2007. on 12/13/06 the contact had 4 new tires replaced on his vehicle, mechanic that replaced the tires stated the alignment could not be done because of the condition of the lower ball joints. the contact also stated that his vehicle is due for inspection next month and it will not pass. the contact has contacted chrysler corporation and they gave him a reference number 15779532.
09/17/2006001/10/2004
 Tl*- the contact has a 2004 jeep liberty that is involved in ball joint recall. he has contacted his dealership on several occasions to no avail. the dealer still does not have the part in. he has contacted chrysler hot-line asking if he can take his jeep to an outside mechanic. chrysler hot-line has advised him against this. he took the vehicle to have it looked at and was informed he definitely needs new ball joints. his wife drives this vehicle about 20 miles a day and he is very concerned about getting the problem corrected.
11/14/200416000112/22/2003
 Tl*- the contact stated that his vehicle, a 2004 jeep liberty, has been recalled due to the lower ball joints. the contact has stated that the dealership has order the part but thinks that the dealership is taking their time. this part was ordered right before thanksgiving. contact feels that he's getting the run around from dealership and wanted nhtsa to be informed of this situation. the contact also call the chrysler corporation and did not get any satisfactory response. the contact is concerned about this safety issue, because his wife is still driving the vehicle
12/18/20066400005/01/2004
 Tl*- the contact called about nhtsa campaign id number : 06v288000. the contact called the dealership and the dealership explained that due to the lack of parts they will not be able to work on vehicle for another 2 months.
12/16/20060
 Tl*- the contact called regarding nhtsa campaign id number : 06v288000. the contact took the vehicle to dealership in bangor, maine and they stated that they will not able to perform any work until spring of 2006, which the dealer stated is the approximately date the manufacture will be sending the parts for the recall.
08/20/2006104/04/2004
 Tl*-in august of this year the drivers ball joint ruptured causing the driver to loose control of the vehicle. when driver contacted daimler-chrysler she was informed that a recall letter would be coming out soon, they were waiting for parts to be stocked in there national warehouse. the customer is upset that she is just received recall letter in december. the contact also stated that her front bumper fell off the vehicle.
12/17/200609/15/2004
 Tl*- the contact is calling about safety recall for his jeep liberty. lower ball joint, safety call f23. he is concerned about the delay in repairing the vehicle.
12/14/200645000109/04/2004
 Dealer quoted me 47 weeks to replace jeep liberty lower ball joint, refer to safety recall f23. contacted jeep hotline and they indicated this was an acceptable waiting period. a waiting period of 47 weeks is a serious safety hazard. *jb
12/15/200650000103/02/2004
 Dt*: the contact stated while driving various speeds, there was a pronounced vibration within the front suspension. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available.
12/14/20061
 Dt*: the contact stated a nhtsa recall letter # f23, for the suspension: front: control arm: lower ball joint was received; the service dealer was called for an appointment. the service dealer informed the contact the vehicle was 194th on the wait list and only 3 replacement kits were delivered each week. the manufacturer was notified.*jb
12/05/2006250001
 Dt*: the contact stated a nhtsa recall letter # f23 was received on 12/05/2006, for the suspension: front: control arm: lower ball joint. when the sales/service dealer was called, the contact was informed a name and number would be added to the wait list, but there was no time frame to when the parts would be available. the manufacturer was not contacted.
12/12/2006270001
 Dt*: the contact stated the vehicle had been on a waiting list for recall # f23 for the suspension: front: control arm: lower ball joint for over a month. the service dealer had not received any replacement kits in over a week and a half. there was noise coming from the front end of the vehicle, when making turns, that may be attributed to the lower ball joint problem. the manufacturer was notified. updated 2/12/2007 - *nm
12/08/200625000111/05/2004
 Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.
12/12/2006107/30/2004
 I received a recall notice from daimler chrysler about my 2004 jeep liberty about a safety recall f23-lower ball joints. this recall states that ball joint separation can result in a loss of steering control and could cause a crash without prior warning. trying to make an appointment with the dealer to repair the problem revealed there would be an 8 week wait because the parts are not available. i learned from the dealer (and later verified by calling daimler chrysler at 1.800.853.1403) that daimler chrysler is making only 3 replacement parts available to dealers per week! if this is such a potentially dangerous situation, doesn't daimler chrysler have an obligation to make more parts available to dealers of their defective cars? i understand that we are talking about a lot of cars, but that does not change the fact that i am driving a defective vehicle which i will have to continue to drive for another 8 weeks. how can such a huge corporation not insure that parts are available to their dealers in a more timely fashion? what happens if indeed a crash occurs without prior warning during that waiting period? what will daimler chrysler say and do then? this is a shameful example of violating the public trust-and this car is not cheap-they are certainly not saying-hold your payments until the car is repaired. what can i do but wait?*jb
12/09/200612000112/01/2003
 Dt*: the contact stated a nhtsa recall letter #06v288000 was received regarding the front lower ball joint. the parts needed to repair the vehicle are not available at the local dealership. the manufacturer confirmed the parts are not available. updated 1/29/2007 - *nm
12/11/2006112/16/2003
 I received a safety recall f23-lower ball joints notice. this is case ea06008. i called my local dealer, hoselton in east rochester, ny. i was informed that the wait time would be approximately 40 (forty) weeks. this does not seem to be a reasonable time frame to me. *jb
12/09/200634000104/25/2004
 Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.
12/08/200681000101/01/2004
 Dt*: the contact stated a nhtsa recall letter # f23, for the suspension: front: control arm: lower ball joint was received on 12/8/2006. in october, 2006, the independent mechanic informed the contact the ball joints were under a recall and the vin was included in the recall. when the service dealer was notified, the contact was informed there was a wait list and the parts were back ordered. when the manufacturer was contacted, the contact was informed an appointment could be scheduled to inspect the ball joints but the parts were still back ordered.
12/08/200640000104/01/2004
 Dt*: the contact stated while driving various speeds on rough road conditions, a squeaking noise was present within the front suspension. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer was alerted, and confirmed the parts were not available. updated 12/28/2006 - *nm
12/07/200633398106/15/2005
 Dt*: the contact stated while traveling 58 mph on dry road conditions, the vehicle hit a pothole, and a loud pop was heard from the front end. the vehicle landed in a ditch, and upon visual inspection, the front passenger fender was sitting on top of the front passenger tire. the vehicle was towed to an independent repair shop, who determined that the front lower ball joint had fractured in two. the contact encountered a nhtsa recall #06v288000 on the vehicle regarding the suspension: front: control arm: lower ball joint. the contact never received a recall notice, and planned to notify the manufacturer after filing a complaint with the nhtsa.
12/01/200635885109/01/2004
 Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall #06v288000 on the vehicle regarding the front lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.
07/15/2006103/06/2006
 I have a 2004 jeep liberty. it is still covered under warranty. first i had trouble with the transmission. it is not shifting properly. i took it to two dealers who told me that there was nothing wrong with it. i then found out from my local mechanic that my ball joints were bad. he took me right under the car and showed them to me...they are loose. i took it to one dealer for this, and once again i was told that there was nothing wrong with it. i was told that it met their factory specs. i now suspect that this is why my transmission was deemed o.k...it met their factory specs. why bother having a warranty if your not going to take care of problems with the vehicle??? i now find out that my vehicle is included in a recall for....surprise, surprise....bad ball joints!!! only problem is, i have to wait (and drive around with bad ball joints) until they get around to sending me the notice. totally unsafe and not good for my tires. this could of been taken care of 3 months ago when i originally took it in. *nm
10/25/200632000107/02/2004
 Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, # 06v288000, regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.
11/01/2006101/26/2004
 I brought my 2004 jeep liberty into milford jeep for safety recall f23. the recall was to replace the lower ball joints. when i asked if a wheel alignment was going to be done, they said it would not be done. in checking with daimlerchrysler, i found out that they do not approve a wheel alignment and, if one is done, it would be at the owner's expense. i know the alignment was good prior to the ball joint replacement as my tire wear was even. but,now i will have to have a wheel alignment done as there is indications in my steering that suggest it needs an alignment. i can not believe that a ball joint replacement shouldn't include a wheel alignment. even if i was experiencing the problem that the safety recall addressed, it would be because of the defective ball joint assemblies that were in the jeep liberty. *nm
10/17/200638222104/17/2004
 Dt*: the contact stated on october 17, 2006, the lower ball joint fractured while the vehicle was traveling 40 mph. the vehicle was towed to the service dealer and both lower ball joints were replaced according to recall # 06v288000 regarding, suspension: front: control arm: lower ball joint. the manufacturer was notified.
10/04/200627700104/01/2004
 Dt*: the contact stated that conflicting information was received regarding the status of the vehicle and whether or not the vin was included in recall# 06v288000 pertaining to the lower ball joint. the manufacturer notified the contact that the vin was not included, however another staff member at the manufacturer was contacted, and stated that the vin was included. a service dealer was also contacted, who stated that the vin was included. no recall notice was sent to the contact. updated 12/15/06. *jb
09/01/200638000108/31/2005
 The front passenger side ball joint separated from the steering knuckle. my tire then crashed into the pavement while i was driving causing my tire to blow out & break my wheel (rim). no repairs have been done to my vehicle as of yet. daimler chrysler is denying that my vehicle is part of the recall. *nm
08/29/2006482401
 Dt*: the contact stated while braking at various speeds, there was a violent shaking in the steering column and the brake pedal caused a moderate loss of control. the vehicle was taken to a private repair shop who determined that both lower ball joints were worn to the point of separation. there were no immediate repairs made. there was a nhtsa recall # 06v288000 pertaining to the lower ball joints that was due to begin in september of 2006. updated 09/13/06. 8jb
08/22/200620370106/18/2004
 I recently brought the recall information up to my dealer, bertera metro jeep, during a routine oil change. they told me there was no such recall. on 8/22/06, i was driving my 2004 jeep liberty when all of a sudden my whole car just stopped and my front suspension dropped. i contacted bertera metro jeep and they still stated there was no such recall. i was shaken up and scared not to mention the damage to my vehicle. now they are telling me that they will only fix the ball joint and are not responsible for my tire damage or any other damage. what should i do? *jb
08/22/200642000107/20/2004
 From a parking spot i was pulling forward and to the right. after about three feet the right front tire of the vehicle separated from the lower control arm. i stopped the vehicle in place and called for a tow truck. i believe this incident is related to nhtsa campaign number: 06v288000 involving jeep liberties of my year, make and model. pictures are available upon request. *jb
08/14/200638422109/01/2004
 Driving 25 miles per hour in a 2004 jeep liberty and the right front lower ball joint broke off. there was no warning. the suspension fell and the tire fell in. the car had to be flatbeded to the repair shop where it was fixed under warranty but they did not replace the driver side which they should of because there is a recall in 2 weeks. *nm
08/15/200652000102/27/2004
 2004 jeep liberty. ball joint failed while driving. *jb
06/19/200640000007/19/2004
 I was charged for ball joint replacements for my jeep liberty 2004 at 40,000 miles. chrysler is telling me that my suv was not included in the recent ball joint recall. therefore no free repalcement. i think the manufactor needs to rethink this policy as i have never heard of ball joints goin out after 2 years.
08/10/200648300106/01/2005
 2004 jeep liberty poor / sloppy steering... service station observed more than 1/4 inch play in lower left ball joint at 48,000 miles of mostly highway driving repairs not yet performed but ball joint must be replaced. *nm
03/01/200641003207/20/2004
 Both ball joints on my 2004 jeep liberty failed. suv had less than 40000 miles. *nm
08/03/200649700102/29/2004
 Dt*: the contact stated the dealer and manufacturer were called about a possible recall to be issued; nhtsa action #ea06008 . the manufacturer stated that the recall would not be issued until september. soon afterwards, while backing out of a parking space traveling 3 mph on normal road conditions, the front lower ball joints separated and the connections fell out. the vehicle was towed to the dealer. the dealer determined the ball joint would be replaced with the same defective part and recommended that the contact call the manufacturer for further assistance. the manufacturer was contacted however additional assistance was denied.
08/05/200623000106/28/2004
 My 2004 jeep liberty was recently checked for severe steering noise at brown's jeep dealership in medford ny and i was advised there was nothing wrong with it. well on 8/5/06 the front passenger side lower ball collapsed while operating the vehicle with my family inside causing the front end to slam down and i lost full steering control. according to the nhtsa site as well as jeep owner internet sites, daimler/chrysler should have know about this potentially catastrophic defect and yet did nothing until a recall that is supposedly being issued in sept 06'. one minute prior and it would've occurred at highway speed as i had just gotten off the palisades pkwy in ny with potentially tragic results to my family. please do not operate your 2002-2006 jeep liberty until you have had this situation corrected immediately! *nm
06/24/200636000204/07/2004
 Dt*: the contact stated while parking the vehicle, the ball joints failed which made the vehicle un-drivable. the vehicle was towed to a service dealer for repairs. the manufacturer was notified. the contact observed a news report pertaining to the problems with the vehicle and contacted the manufacturer again. the manufacturer offered a reimbursement for the repair costs. updated 09/13/06. *jb
07/29/200650200108/01/2005
 Dt*: the contact stated while driving 15mph across the railroad tracks, the left front lower ball joint fractured without warning. the vehicle was towed to an independent repair shop who replaced the lower ball joints. the manufacturer was not contacted.
06/17/200656759102/27/2006
 My husband had been saying that the steering was really tight and when you turned you actually had to turn the wheel to straighten the car back out normally the wheel will come back on its on in all other vehicles that we have had. i was exiting a shopping mall parking lot when all of the sudden it sounded and felt like the bottom had fallen out of my jeep. so i stopped there in the middle of the road. my mother who was with me suggested that she thought i had a flat tire. i got out of the vehicle and did not have a flat tire instead my lower left ball joint had fallen out and was sitting in the inside wheel well on the drivers side. it was towed to the jeep dealership where it was purchased and repaired the following monday. of course it was not covered under the extended warranty that came with my car so i had to pay out of pocket. *nm
04/28/200626470112/24/2003
 Hi, i was driving on i405 north next to right most lane on 28th april in a 2004 jeep liberty sport and lost control because of the steering problem, when i tried to gain control the steering wheel became jammed and i wasn't able to gain control and hit the concrete divider after crossing all the lanes . i came to know the ball joint defect after reading the recall news of jeep liberty vehicles. i put forward 3 theories behind the accident to the insurance company. i clearly mentioned them the steering wheel was jammed so i didn't able to steer. the police cruiser pushed my vehicle to the break down lane. the vehicle was a total loss. the vehicle is with the century 21 insurance company. the 3 theories i put i) steering failure. ii) tire burst iii) hit and run by some other vehicle. the insurance company is still investigating the accident. i got a report from them where they mentioned nothing wrong with the tires. the third option police report tells nothing. i told the insurance company to look in to steering failure as the vehicle still with them. i have not heard the investigation result from them yet. when i read the news article today, which confirms my first theory. my jeep was a 2004 model and has 26,470 miles at the time of accident. i can provide the jeep company any information they need. *jb
07/31/200656000108/26/2003
 Vehicle was diagnosed after only 50k miles that ball joints and sway bar was bad. vehicle was in reverse, going less than 5 mph when the vehicle suddenly dropped on the front passenger side with a loud thud and a grinding. upon observation, the ball joint had come loose from the wheel, dropping the axle to the ground. this caused the wheel to push up on the fender, bending it out of place. ball joint and lower control arms was replaced. *jb
07/22/2006508191
 Dt*: the contact stated that while driving 10 mph, control of the vehicle was lost. since the vehicle was traveling at a low speed the vehicle could be stopped. the service dealer determined that the front ball joint separated from the steering knuckle.
07/08/200643210
 Right front ball joint broke on my 2004 jeep liberty. fortunately we were travelling at a slow speed. service manager at dealer reported no corrosion.
06/06/200665120105/10/2004
 2004 jeep liberty - lower passenger side ball joint broke while in motion. this caused a considerable amount of damage and repair of the vehicle and nearly caused my death. *nm
07/16/200641000105/25/2004
 On sunday morning, i noticed that the car was pulling oddly to the left. while driving home from dinner in the evening, i stopped at a store and when leaving heard a loud thump and scraping noise. the right passenger side tire was rubbing up against the steering well. a tow truck was called to tow the vehicle to the local jeep dealer and in the process he mentioned that this was a ball joint issue. in speaking with the dealership today, they have determined that this was a failure of the right ball joint which caused separation from the steering column. this vehicle has only 41,000 miles on it. the vehicle has not yet been fixed but it has been recommended that both the right and left ball joints be replaced in the car. this vehicle is 5,000 miles from factory warranty and therefore i'm told that this will not be covered by the manufacturer. it was also mentioned to me that a recall was conducted for the 2002 and 2003 models of this same vehicle but nothing for 2004. chrysler is still investigating the situation with the dealer but they have already told me that this was not an issue that i could have prevented and was not caused by normal wear and tear. we were 5 minutes from getting on the highway where, if this failure had occurred at that high rate of speed, would have caused a rather major incident. chrysler, at best, has told me that they will investigate with the dealer further but that they are not fully liable because this vehicle is outside of the manufacturer's warranty. *nm
07/15/200639000104/06/2004
 While leaving a parking area the ball joint dropped off. nothing led up to this major problem. a tow truck was called to deliver the jeep liberty 2004 to the local jeep dealer in wilmington, nc (neumirth jeep) dealer states it is not a warranty item. we will pursue legal action if necessary. a very dangerous crash could have happened if it was on a major highway. *nm
07/08/200610000302/14/2005
 Dropped kids at the movies after traveling on the saw mill parkway at 50 mph. went to a shopping plaza and parked. returned an hour and a half later and when i tried to put my jeep liberty in reverse and move out from the spot my front drivers side wheel fell forward while making a very loud grinding sound at the same time. i had the vehicle towed to the nearest dealership and the tow truck operator said he sees a lot of this with the 2003 and 2004 jeep liberty's. since i am under warranty they are fixing the problem. i investigated this online and there has been recalls on the 2002 and 2003 jeep liberty's but nothing on the 2004's. i found a site online where people have had the very same problem. just by typing in the search box problems with 2004 jeep liberty's. my concern is that there may be people driving this model and may have a wheel come off. i was lucky since mine occurred after i parked. the dealer called me today and said my jeep is ready to be picked up and that the ball joint and the axle was replaced and that i shouldn't worry because they replaced it with an updated ball joint -- the best that they have and the same type that was used on the recalls for the 2002's and 2003's. so i guess they will replace if the warranty is still valid and if not, people will have to pay out of pocket. i want to know why they are not putting into place a recall for the owners of 2004 vehicles? someone may be seriously injured or even killed due to lack of knowledge of this faulty ball joint problem. as a result of the ball joint breaking - the axle broke and the brake line was punctured. *jb
07/09/200628872101/24/2004
 Put 2004 jeep liberty with less than 29000 miles on it in reverse and heard loud noise. the ball joint had broken and wheel was falling off. towed to dealer where it was replaced under warranty and hopefully with a good ball joint, but dealer refused to replace left ball joint until a recall is issued by daimler chrysler for the 2004 jeep liberty's. *jb
06/26/200648646101/08/2004
 I own a 2004 jeep liberty sport. i love it! i bought it from a jeep dealership & get all the service work done at the dealership as well. there have been no troubles with my jeep until recently. while i was backing out of a parking space i heard a noise and the front passenger side seemed to drop. i parked the jeep into my parking space with a terrible grinding noise as to not get hit since i was blocking the drive. i called for road side assistance to have it towed as it was not drivable. the front passenger side was sitting much lower than the driver side. when the tow truck arrived, the driver couldn't believe what he saw. the lower front ball joint had completely separated from the control arm and the tire was on the line of completely falling off. he was not equipped to remove it from the parking space without causing more damage to it at that time, so i had to have a different tow truck dispatched that would be able to raise it on a dolly and remove it from the parking space to tow it. the next day i spoke to my dealership & they said the 2002 & 2003 models had been recalled for this exact same problem. thank goodness that this happen while i was just backing out of a parking space! i drive 35 miles one way to work on the highway at 55-65 miles per hour every single day. this would have been deadly if the ball joint had broken while i was driving on the highway! my factory warranty had expired since my jeep has over the standard 36,000 miles so i had to pay for the expensive repairs on my own. the dealership suggested that i contact chrysler customer service to pursue reimbursement of this repair bill that totaled over $2,000 for the new lower ball joints on both front tires, replacement of the axel and a new wheel as it was damaged when the ball joint broke. i have called chrysler customer service and they have not said they won't reimburse me for the repairs, but contacting the dealership for more details before they decide. *jb
06/26/200627325203/28/2004
 I noticed that the steering was becoming a little vague on the vehicle so i checked the lower ball joints for wear as i had heard that there were problems with them. i found that they were very loose with almost a half inch of play in them. i took the vehicle to the dealer since it was still under warranty. the dealership tech said that nothing was wrong with the ball joints. i then showed him that there was play and looseness. it turned out that he was not checking them by the service manual procedures. the vehicle has been at the dealer for over a week and a half and assuming that they still have the bad parts i will be sending them to d.c. to be examined. *jb
07/04/200640000109/15/2004
 While exiting a parking lot at about 10 mph the 2004 jeep liberty i was driving made a loud banging noise and then a grinding noise. i stopped the vehicle and got out to inspect the problem. i found that the lower ball joint had separated and was shocked to see that on a vehicle with 40,000 miles. i had the vehicle in the shop at 35,000 miles complaining of a creaking noise while turning and a clunking noise over bumps and they said they could not duplicate the problem and did not see anything wrong. i would highly suggest that this be a recall or at least a technical service bulletin for the mechanics. if nothing is done to worn the owners of these vehicles more people will be killed!!!!! i know the 2002 and 03 models were recalled and reading all these problems with the 04's it is painfully obvious that the problem was not corrected by the engineering dept. at dm. i just had the vehicle towed to my local dealer and if this problem (and the torn cv boot, trans seal and rim) are not repaired under warranty i feel there is a lawsuit in order. i think it should be an auto manufactures primary goal to keep there customers safety priority #1. *nm
06/22/200643231106/22/2004
 2004 jeep liberty only 43,000. was backing out of driveway, heard loud bang, right front tire fell to ground. could not move vehicle. damage was done to right front fender. car was towed. right front ball joint fell out. was told by dealership that this was not covered under drive train warranty. notified chrysler of incident, was also told by chrysler corp. that this was not covered under drive train warranty. ask about a recall, and was told about a 2002 jeep liberty recall on ball joint but not on 2004 models. found out there is a large number of other 2004 jeep liberty owners having the same type of problem. *nm
06/24/200651000105/29/2004
 Backing out of my mother's driveway and the driver's side front ball bearing broke into. the front of my jeep was damages severely as well as the rim etc. my jeep only has 50,000 miles on it. very upset to read that other's have had this same problem and there is no recall on this vehicle. this is a major problem and chrysler needs to recall this 2004 jeep if it has happened to even one family. *nm
06/17/200644100107/07/2005
 In the weeks leading up to the lower ball joint failure, we noticed problematic steering (turning harder) and weird noises coming from the front end. (specifically creaking noises while turning the wheel at low speeds) on 6/17/06 we noticed the liberty pulling hard to the right. later there was a loud clunk and steering was lost. got vehicle over to the side of the road and got out to inspect, didn't see anything. got back in and turned the wheel to the left and right and the driver's side front wheel fell off of the liberty. this was due to a lower ball joint failure. luckily, no damage was done to the fender. extended warranty (liberty had 44,100 miles at the time of incident) covered ball joint repair. *nm
06/21/200637626105/04/2006
 My 2004 jeep liberty tire broke off. the mechanic's all said it was a right lower ball joint and cv joint on the passenger side. there was no suspension damage or tire nor wheel damage it has approx. 37,000 miles on it, leaving me with the shop bill of over $600.00. *nm
02/23/2006300001
 The ball joint of my left front wheel of my 2004 jeep liberty cracked causing the vehicle to collapse to the left front. *jb
06/01/200635000208/24/2004
 A wobbling sound heard in front of vehicle while driving, along with noticeable wear on the inner portion of the front tires at 35,000 miles (or less), as well as the car pulling to the right, led me to bring the car into the dealership for servicing at which point they replaced the lower ball joints for both front tires. wobbling still exists as an alignment or replacement of worn tires was not performed under warranty. *jb
04/17/200640237210/26/2003
 2004 jeep liberty lower ball joint failure. i had to replace (at my cost) the lower ball joints at approximately 40,237 miles. i believe the oem part is defective because failure was such low mileage. original unservicealbe ball joints are in my possession. *nm
02/03/200616021108/10/2004
 At a recent visit to the chrysler/jeep dealership, (16021 miles on the odometer) i had them inspect the lower ball joints on my 2004 jeep liberty. they told me that they were leaking fluid and would replace them under warranty, which they did. they explained that there was no chance of failure, but felt it was better to replace them. *jb
06/02/200650000105/09/2005
 I was backing out of a parking spot, and the lower ball joint gave way. from this the inside wheel was scored, the lower control arm scraped the ground, the axle came free from the drive, leaking fluid, and damaging the boot. *nm
05/16/200657114103/15/2004
 The front suspension ball joints fell out while driving. although the car was stopped immediately, damage was done to one wheel as well. the tow driver had to perform some service in order to tow the vehicle to the dealer service center. once there, both ball joints and wheel were replaced. *nm
03/09/2006104/01/2004
 2004 liberty steering problems. *ts the consumer was informed by his mechanic that the lower ball joint had developed an unusual amount of slack. when the consumer took the vehicle to a dealer, they stated the vehicle was in good condition. *jb the vehicle would not maintain an alignment after 30,000 miles. updated 07/14/06. *jb
05/20/200660000104/24/2004
 The front suspension lower ball joint separation while driving,the arm came down onto the rim of the car, causing the rim to shread,my husband turn the wheel and the car veered to the left hitting the curb, and the left tire blew out,have asked the dealer before if there was any recalls on this car and the answer was no. *jb
05/22/200656576111/01/2004
 Dt*: the contact stated the vehicle was taken to the service dealer about a year ago because there was a slight vibration in the front end. the dealer inspected the vehicle and determined the tires needed to be rotated. the vibration continued and progressively became worse. today, while driving 30 mph the contact heard a loud grinding sound followed by the vehicle's failure to move forward. the vehicle was towed to the dealer, but has not been inspected. upon visual inspection, the contact noticed the lower ball joint was separated on the passenger side. updated 7/3/2006 - the driver's side windshield wiper arm came loose twice. the wiper arm was realigned to factory specs and tightened to the correct torque setting. when the consumer used the turn signals while the headlights were on the headlights flickered. this is an intermittent occurrence. on another occasions the headlights remained on although the switch was turned off. *nm
04/15/200638540108/15/2004
 2004 jeep liberty at approximately 40,000 miles has the front ball joint rusting off and wheel dropping completely down. as my daughter backed from parking spot the front right wheel fell off. the jeep was fixed by dealership at no cost, however, the dealership has seen 10-12 jeeps with the ball joint rusting off since jeep no longer has greased fittings. both ball joints replaced, wheel replaced and wheel flare..............my daughter commutes to school and i think how terrible this could have been driving at 65 mph...............*nm
05/04/200650133107/01/2004
 Dt*: the contact stated while traveling 10 mph the vehicle felt as though the front passenger tire was flat and a grinding noise was heard. the vehicle was towed to the dealership where it was determined the front passenger side lower ball joint fractured and needed to be replaced. updated 5/23/2006 - *nm
05/06/2006107/15/2005
 I was driving along approaching a stop sign when suddenly the car lurched and stopped. when i turned the wheel to move out of the center lane, the ball joint fell out of the wheel and the control arm fell to the pavement. *jb
05/02/200628400108/14/2004
 2004 jeep liberty lower ball joint failure. *nm
04/27/200649000107/10/2004
 Wife was backing into our driveway, when she heard a sharp crack and then a grinding sound. when i got home to inspect, the right lower ball joint had broken and the control arm was grinding against the wheel. called dealer but they had to toe the line and say not under warranty because liberty had 49000 miles. called dc and they were very nice and said they would take care of it. this failure would have been catastrophic if it broke during my wifes commute. she travels 40 highway miles one way. *nm
04/20/200620000112/15/2004
 I am very concerned about the upper and lower ball joints on my 2003 jeep liberty. i have 26, 000 miles on this vehicle and the ball joints seem to have failed. i am choosing to replace them with what i hope will be a better quality product. *nm
04/07/200652903106/26/2004
 2004 jeep liberty, ball joint broke, wheel fell off,had to replace front lower ball joint, wheel, & right axle shaft. only had 52,000 miles. the factory did pay 50% of repair. i had complained to dealer during warranty period that i heard a noise when going over speed bumps in the front right passenger side and that the vehicle veered to the right. after repair i no longer hear the noise and the vehicle does not veer to the right. *nm
04/04/200636000106/11/2004
 While driving the car the lower ball joint in the front suspension seperated. *nm
04/04/200624700107/31/2004
 My wife
03/31/200635104/25/2004
 I was entering the interstate from an entrance ramp. at the top of the ramp, i heard a loud pop & steering became difficult. i pulled out of traffic next to a concrete wall and stopped to check if i had a tire blow-out. upon seeing the tires were okay, my husband got into the vehicle, put it into gear and began to drive it. within 3 feet, the ball joint assembly apparently gave way & the left front of the vehicle fell, resting on the top of the tire. we were stranded for about an hour at the entrance ramp/interstate connection in a severe thunderstorm, praying for our lives. i am diabetic, and the stress caused my blood sugar to rise and i went into tachycardia. fortunately, i had medication with me and did not have to go to a hospital. aaa sent a flatbed wrecker to take the vehicle to a nearby dealer who, after jeep refused to replace the parts at their expense, repaired the jeep using our previously purchased extended warranty. i do not know if the old parts are available. *jb
03/24/200637183102/04/2004
 This 2004 jeep liberty sport was moving less than 5 mph in a parking lot when the left front ball joint fell apart, damaging the axle and pushing the left front tire into the wheel well at an angle. the failure resulted in driver having no steering control and the vehicle was towed to the dealer. front left ball joint and axle replaced under drive train warranty with $50 deductible. this problem in this model is under nhtsa investigation and we think a recall is needed.*jb
03/22/200644000202/03/2004
 While driving into a gas station (before entering the expressway) my wheel came off on the front passenger's side of the vehicle. the vehicle lunged forward, the wheel fell off and fluids leaked out of the vehicle. luckily this didn't happen on the expressway. reliable? *nm
03/16/200637800103/01/2004
 Dt*: the contact stated the front driver's side of the vehicle fell on the ground while backing out a parking space. the vehicle was towed to an independent repair shop, where it was determined the driver's side lower ball joint needed to be replaced. there is nhtsa recall, # 03v460000, regarding the lower ball joints. the vehicle has the same problems as indicated in the recall; however, it is not included in the recall due to the vin. the contact indicated that it was the front driver's side lower ball joint that broke apart. however, he replaced both the driver's side and passenger's side ball joints because he believed that the passenger's side would also break apart. *ak
03/24/200648000101/27/2004
 Ball joint failure. vehicle pulling to the right. squeaking/squealing noises. took vehicle for wheel alignment and found out that the ball joints were bad. black soot substance continually coating hub cab of front passenger side wheel. *jb
03/13/200635000105/15/2004
 I had about 35,000 miles on my 2004 jeep liberty when i heard about a lower ball joint issue affecting newer liberties. i had my lower ball joints inspected and found that they each had about half an inch of play. after taking the car over to the jeep dealership they replaced the units under warranty. however, they stated that they replaced the units with the same model as what was on the jeep before. so i guess in another 35,000 miles i'll be looking at replacing these again. *jb
03/18/200640300107/10/2004
 With no warning whatsoever, the left front lower ball joint on my vehicle broke while i was backing out of a parking space. the vehicle did not make any unusual noises nor were there any noticeable problems prior to the part breaking. when the ball joint broke, the wheel was also damaged. when i had the vehicle towed into a jeep dealer, i was informed that there was a recall on 2003 jeep liberty's for this problem, but no recall had been issued on the 2004 model. the mechanics at the dealership told me that this part should be expected to last much more than the 1 year, 9 months & 40,000 miles of my vehicle life. my extended warranty covered the cost of replacing both front ball joints (except for a $100 deductible) and i had to pay to replace the damaged wheel. ($317.55). we were away from home and had stopped for something to eat at the time this happened. just think of the possibilities if we were enroute or returning via the expressways at speeds between 55 and 70 mph. i have contacted daimler/chrysler customer care and they seem unwilling to discuss this possible defect on this vehicle. *jb
03/20/20061
 The driver side front lower ball joint failed on my 2004 jeep liberty. the vehicle has 29,000 miles on it. there was a loud pop while revising into a parking spot. i got out to investigate to find that the driver side front lower ball joint failed and was now sitting on the inside rim of the tire. the vehicle was towed to the dealer for repairs. *jb
03/11/200622500105/06/2004
 On march 11, 2006, i was driving my 2004 jeep, liberty into the driveway of my home. as i crossed the threshold of the driveway i heard a loud pop. i parked my vehicle and inspected the passenger side of the vehicle. i saw the suspension system on the ground and the tire turned outward. i called for a wrecker and when the vehicle was moved we could see that the suspension separated at the ball of the joint. on the ground along the path that the vehicle traveled was small metal shavings. i took photographs of the vehicle and collected the shavings. *jb
02/23/200617000108/01/2004
 Dt*: the contact stated while the vehicle was parked, the driver side front ball joint fractured and broke. the vehicle was found sitting on the tire on the driver's side. the vehicle was towed to the dealer for repairs.
02/18/200667200101/08/2004
 The driver side front lower ball joint failed on my 2004 jeep liberty columbia edition. the vehicle has 67,000 miles on it. failure occurred while making a low speed left turn pulling out from a parking spot. vehicle was left stranded in the middle off the road with the suspension bearing its full weight on the driver side inner cv joint. *jb
12/15/200548582106/30/2004
 Dt*: the contact stated while reversing out of a driveway at 3 mph, the passenger front lower ball joint fractured and broke. the vehicle was towed into the local dealership for inspection and repair. updated 3/9/2006 - *nm
02/04/2006150001
 Lower right ball joint separated leading to loss of control. *nm
02/13/200649900203/18/2005
 Purchased 2004 jeep liberty in march 2005 (liberty has a build date of 01-04) and after alignment it has progressively gotten harder to control on the highway, changed tires, checked alignment. found out that the ball joints are worn and one is worn almost to separation. fortunately i found this before it separated. i have been told by jeep that they have never seen this problem, the jeep now has 49000 miles and of course is out of factory warranty and they act as though it has high mileage causing this problem. upon investigation i found that i'm not the only 2004 liberty with this problem, appears that the 02-04 all have the same problem. *nm
01/24/200627311112/28/2003
 Upper and lower ball joint failure. *nm
02/01/200654980109/15/2003
 While exiting rt 2 off the exit ramp the ball joint in my front left tire separated. luckily i was preparing to stop at a light and had slowed to about 10 mph when this occurred. upon examination it was found that the right front ball joint is also in need of repair, however the part was back ordered by two weeks. *jb
12/01/200518425108/06/2003
 Dt*: the contact stated while driving at any speed, there was a creaking noise coming from the front driver side wheel area. the dealership determined both lower ball joints needed to be replaced. updated 3/3/2006 - *nm
10/25/200525000107/13/2004
 Lower ball joints failed premature on 2004 jeep liberty renegade it was about 25, 000 miles they should last alot longer than that. i drive the car for a living , and if this is gonna be a problem, i will have to find a more reliable vehicle. *ak
01/21/200631708105/15/2004
 Front driver side ball joint snapped and the front drivers tire bent inwards hitting the inside of the fender. the actual breakage of the ball joint was preceded by a loud snapping and grinding noise. the vehicle could not be driven after the ball joint failed. *jb
01/08/200650634110/07/2003
 1. started to have issues with front end(alignment?) @1 1/2 weeks before incident. one day prior to incident, there was a grinding in the front while turning right into a restaurant parking lot. 2. prior to driving the day of the incident, i started the vehicle and turned the steering wheel back and forth at which time the lower ball joint(driver side) failed while in my driveway. while moving vehicle to get out my other car, the rim became gouged from the lower ball joint. 3. the vehicle was flatbed and taken to a garage to be repaired. the driver-side lower ball joint was replaced along with an alignment and the front driver's side tire being replaced w/ the spare. *nm
01/07/200637500106/19/2004
 This is an update to an earlier complaint that i filed, as there appears to be no mechanism to update a complaint. there have been many complaints prior to this one on suspension:front:control arm:lower ball joint. this complaint is also for the same problem. i leased a jeep liberty 2004 with 37800 miles on it. while driving to a destination, i lost my way and had to turn into a car park. while in the car park, i suddenly noticed the passenger side of the car dip down with a loud noise. as i parked the car, the car fell further down, so i parked and got out of the car. looking at the car it appeared to be leaning to the passenger side. next day while the car was being put on the tow truck, i noticed that both the wheels were falling apart and the middle part of the axle (or whatever holds the two front wheels together) was broken and dragging on the ground. the car had no problem up until this point and it is only 18 months old. thankfully this whole episode happened while i was in the car park. had it happened on a highway, it would most likely have been fatal. the car was taken to a jeep dealer (a week ago). it will be returned tomorrow with me having to pay the full cost of repair. i will argue this with the jeep dealer tomorrow, as jeep should take responsibility for the car falling apart and should not only absorb the cost of the repair, but also investigate what went wrong as this kind of failure is bound to be fatal. if the jeep dealer is not accommodating, we will pursue this through the nhtsa as well as the better business bureau. worst case we will have to higher a lawyer. *nm
01/13/200621000107/13/2004
 I have a ball joint failure on my jeep liberty 2004. the milage is 21000 miles only. this is the same problem that as been recall for 02 and 03'. *nm
01/01/200649350109/21/2004
 Lower ball joint failure on 2004 jeep liberty sport 4 wheel drive. *jb
01/06/200632000112/31/2003
 After reading many complaints about lower ball joint failure on the 02-03 liberty, i got concerned and check the lower ball joints on our liberty. we have an 2004 jeep liberty with approx. 32,000 miles. upon checking we discovered that driver side lower ball joint had approx 1/4 inch play in it. the passenger side had maybe a 1/16 inch play. called the dealer and was instructed that it would not be covered under warranty as they blamed the lift on the failure. this is not caused by the lift it is a pre existing problem. chrysler fix to this was to install a heat shield behind the rotor and in front of the ball joint. however, that is not the fix, it is a design flaw. the ball joint is actually installed upside down causing stress every time you hit a bump. i will be having it fixed by a non dealer shop. we will save all our receipts in case a recall is started for the 04-05. *nm
01/03/200630100105/15/2004
 No events proceeding. while backing, lower ball joint separated from the spindle. have not spoke to the manufacture yet. *nm
09/20/200530000105/01/2004
 Left front ball joint 2004 jeep liberty 40000 kms. *nm
11/29/200532000103/30/2004
 I recently had the front lower ball joints replaced on my 2004 jeep liberty after it was discovered that they were severely worn out. the dealership replaced the part under warrant thankfully. at the time of the repair, my 2004 jeep liberty had approximately 32000 miles on the odometer. i first heard about the problem on the l.o.s.t internet chat board, then had them checked at the dealership where they told me the ball joints needed immediate replacement. *jb
11/21/200539321104/15/2004
 Lower ball joint failure. phone interview update (dec. 21, 05): backup inside a gas station, the driver side front lower ball joint separated. the passenger side lower ball joint was worn. replaced both ball joints myself. there was a little noise from the front suspension prior to the ball joint separation. i know of other 2004 & 2005 jeep liberty owners who also experienced ball joint failures. *nm
12/13/200548582106/30/2004
 While driving front lower ball joint came loose on my 2004 jeep liberty sport...did not know what happened...pulled into garage...vehicle would not drive any further...went to back vehicle out of garage next day...front lower ball joint became completely separated from whatever it is attached to...vehicle had to be towed to dealership to be fixed...had to have new wheel, lower ball joint, and front axle replaced...cost was roughly $2000 to fix. *jb
10/07/2005112/30/2003
 (2004 jeep liberty 4x4) i went to have the front end aligned on my jeep because of excessive tire wear. the service tech where i took it said that the ball joints were wore out and that they needed to be replaced before the front end could be aligned. the vehicle has 43,994 miles on it. i contacted the dealer and they said that the warranty covered 36,000 miles. the service center said it was a wonder that i could keep the vehicle on the road. he showed me a bulletin where some dodge durango's ball joints had worn out at 14,000 miles. *jb
10/02/200556083001/27/2004
 On the morning of october 2, 2005, my son was driving our 2004 jeep liberty. approximately 1 mile from our home, the passenger's side lower control arm ball joint separated from the steering knuckle and caused my son to lose control of the vehicle. this resulted in the front right tire pushing outward and dislodging the right front axle. while my son was not injured, there certainly was the potential for catastrophic events to occur. there is information available that states that 2002-2003 models were recalled for this very issue. i am wondering if this problem was not corrected on the 2004 models. *jb
09/23/200567601103/01/2004
 Dt: on september 23, 2005 i was going about two mph pulling into driveway when the lower ball joint broke on front driver's side and the wheel came off. the axle dropped and bent it. there was no prior warning when this happened. had it towed to the dealer and they did repair it, and they did repair the passenger side because it was also worn. contacted the manufacturer and they gave me a file number. *ak
08/15/200514000107/17/2004
 Jeep liberty, 2004 model, front right lower control arm ball joint was loose and replaced. steering was loose and vehicle pulls during braking. the ball joint boot was not damaged. the ball joint does not have a grease fitting.
08/15/2005480001
 Dt: was making a turn then heard a crunch sound tin he passenger's side, front end of the vehicle collapsed. towed vehicle to the mechanic, who said it was a default of the dealer. contacted the dealer, they are going to send someone out but when they get around to it. there was a recall for lower ball joints for 2002 and 2003 models. this happened on august 15, 2005. the front end has to have new axle. it was dragged on the ground and there was all different kinds of fluid on the ground. there was also damage to body of the vehicle.*ak the consumer stated the vehicle was fixed, however the lower ball was not replaced.*jb
07/25/200525500106/01/2004
 Noticed stiffness in the steering. steering wheel would not return to straight after a turn without assistance. checked power steering fluid level and scheduled service appointment. next day, the lower control arm, driver's side, let go and the driver's side front wheel completely separated from the vehicle. failure occured while pulling into a parking space. advised they were replaing both front ball joints with new. failure covered by warranty.
07/23/20052900008/28/2003
 1. transmission downshifts hard when decelerating to a stop 2. steering gear replaced 3. after item 2 , left (driver) side front lower ball joint broke.
SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT
03/13/20121
 2004 jeep liberty. consumer requests reimbursement for towing and parts. *smd the consumer stated the upper and lower ball joints were replaced. *jb
02/28/20121
 2004 jeep liberty. consumer states vehicle front end fell to the ground while stopped at a light. *tgw the consumer had the vehicle towed where they repaired the lower ball joint and upper control arm and ball joint on the driver's side. the consumer stated a recall was issued. however, he never received a recall notice. recall #06v288000 *jb
04/01/200834500210/31/2003
 Both left and right upper ball joints have failed and require replacement. the condition was originally evident by front end suspension noise and loose steering. the joints exhibit severe wear and corrosion. *tr
11/24/2007517611
 I took my vehicle in for a safety inspection and found that the right upper ball joint was 'very loose' and the left upper ball joint was 'loose'. my 2004 jeep liberty only has 51,761 miles and there should not be such a serious problem such as this given the age and mileage of this vehicle. this vehicle was already recalled in the spring of 2007 for the lower ball joints. chrysler refused to pay for my upper ball joint repair. *tr
12/07/200746000105/30/2004
 I own a 2004 jeep liberty, 46,000 miles. i preempted an incident. but, i took my car in for realignment and discovered that the upper right ball joint is extremely unsafe. received two opinions. both did not want to give the car back to me as i presented a safety hazard on the road. i just brought my car in for the recall and had the lower ball joints repaired about 7 months ago. right upper is currently being fixed by a jeep dealer. *tr
01/01/200762000110/14/2003
 Tl* - the contactstated that he received a recall 06v288000 for 2004 jeep liberty. has called to make an appointment for repairs. the contact wastold that the parts will not be in to repair the car for a month or two. the contact would like to know what he could do to have this car repaired sooner. the contact has no other complaints concerning his car. the contact would just like to have the safety recall repaired. daimlerchrysler's telephone number was 800-853-1403.*ak
12/09/200624000208/06/2005
 Used car 2004 jeep liberty, bought august 2005 with 17,000 miles and it now has 33000. october 2005 right rear axle needed to be replaced, contact was accused of hitting a curb. in early 2006 the left axle went out, and the contact was accused of hitting the left curb. 24,000 miles front rotors needed to be replaced. contact accused of causing problems with car by driving to fast. finally, contact received a recall notice for the front ball joint of car 12/09/06.
08/14/2006109/01/2004
 Ball joint broke going 25 miles per hour. only 35,0000 miles on car. there was no warning. very violent stop. only replacing broken part with same part. the car is a jeep liberty 2004. *nm
07/08/200610000302/14/2005
 Dropped kids at the movies after traveling on the saw mill parkway at 50 mph. went to a shopping plaza and parked. returned an hour and a half later and when i tried to put my jeep liberty in reverse and move out from the spot my front drivers side wheel fell forward while making a very loud grinding sound at the same time. i had the vehicle towed to the nearest dealership and the tow truck operator said he sees a lot of this with the 2003 and 2004 jeep liberty's. since i am under warranty they are fixing the problem. i investigated this online and there has been recalls on the 2002 and 2003 jeep liberty's but nothing on the 2004's. i found a site online where people have had the very same problem. just by typing in the search box problems with 2004 jeep liberty's. my concern is that there may be people driving this model and may have a wheel come off. i was lucky since mine occurred after i parked. the dealer called me today and said my jeep is ready to be picked up and that the ball joint and the axle was replaced and that i shouldn't worry because they replaced it with an updated ball joint -- the best that they have and the same type that was used on the recalls for the 2002's and 2003's. so i guess they will replace if the warranty is still valid and if not, people will have to pay out of pocket. i want to know why they are not putting into place a recall for the owners of 2004 vehicles? someone may be seriously injured or even killed due to lack of knowledge of this faulty ball joint problem. as a result of the ball joint breaking - the axle broke and the brake line was punctured. *jb
06/11/200638000106/29/2004
 2004 jeep liberty sport 2wd - front right ball joint broken 1) regular driving with nothing out of the ordinary other than creaking from the front axle. only 38,000 miles on the vehicle. we took a turn in a residential area at about 10 mph when a loud pop sound occurred and the vehicle skidded to a halt as the front right tire was lodged by the failing components. 2) right front ball joint failure. car was rendered inoperable and had to be towed. if this had happened when we had been on the highway, it would have caused a (potentially fatal) crash. the car skidded to a halt at 10 mph, and it was luck alone that had us on a residential street rather than a highway at the time we were driving. 3) we had the vehicle towed to the dealer service location (klaben chrysler, kent, oh) and are awaiting service. this issue seems very frequent after having researched on the internet! chrysler/jeep needs to be held accountable! *jb
05/06/20061
 I own a 2004 jeep liberty. on may 6th while driving at 15 mph the front passenger wheel fell off and car was towed to dealer. the ball joint had broken and dealer wished to replace both ball joints. since the car was no longer under warranty i would have to pay. after researching this problem, i found that there have many many complaints and occurrences of this happening to other jeep liberty owners. the 2002 and 2003 jeep liberties have been recalled for the exact same problem. chrysler said they would not pay for the repair as the car was not under warranty. my argument is that this is a safety issue and the ball joints are defective and it is dangerous to drive this car and the car will eventually be recalled. i am very unhappy with their response. if i had been traveling at a high speed and this happened there would have been a serious accident. *nm
04/20/200620000112/15/2004
 I am very concerned about the upper and lower ball joints on my 2003 jeep liberty. i have 26, 000 miles on this vehicle and the ball joints seem to have failed. i am choosing to replace them with what i hope will be a better quality product. *nm
03/24/200648000101/27/2004
 Ball joint failure. vehicle pulling to the right. squeaking/squealing noises. took vehicle for wheel alignment and found out that the ball joints were bad. black soot substance continually coating hub cab of front passenger side wheel. *jb
01/24/200627311112/28/2003
 Upper and lower ball joint failure. *nm
12/15/200522400103/01/2004
 Upper ball joint failure....upper controls needed to be replaced. *nm
10/10/200530000311/15/2003
 Dt: the contact stated that while driving 2004 jeep liberty the left front driver's side wheel fell to the right and was hanging on by lugs:nuts. upon inspection the upper ball joint and the upper control arm and the axle broke. the vehicle speed was 20 mph. the vehicle was taken the dealership, and the dealer ship offered no explanation as to why this happened. the contact called chrysler, and was informed that there was no recall. the vehicle currently has only 30,000 miles on. it. the vehicle was not involved in any accidents or hit any road hazard.*ak
SUSPENSION - FRONT - HUB
12/01/2012159000
 Tl* the contact owns a 2004 jeep liberty. the contact stated that while driving approximately 15 mph, she heard a loud thumping noise coming from the front end of the vehicle. the contact stopped the vehicle on the shoulder of the road and noticed the front driver side hub had detached from the vehicle. the contact placed the hub back on the wheel. the failure recurred. the vehicle was taken to an independent mechanic for diagnostic testing. there was a recall under nhtsa campaign id number: 12e047000 (suspension: front: hub) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 159,000.
SUSPENSION - FRONT - WHEEL BEARING
01/09/2007110/16/2004
 I received a safety recall notice from damiler chrysler for my jeep vehicle. when i called the local dealer for repair subject to this notice, i was told that they did not have the required parts for the repair and that they had no idea when they would have them. they declined to schedule an appointment for repair and gave me no help in finding any other remedy. they said: we're sorry, we just can't help you. so i have a notice that my vehicle is unsafe and the local dealer refusing to do anything at all helpful about repair or finding any way to repair the vehicle. *nm
SUSPENSION - MULTIPLE AXLE
10/10/200530000311/15/2003
 Dt: the contact stated that while driving 2004 jeep liberty the left front driver's side wheel fell to the right and was hanging on by lugs:nuts. upon inspection the upper ball joint and the upper control arm and the axle broke. the vehicle speed was 20 mph. the vehicle was taken the dealership, and the dealer ship offered no explanation as to why this happened. the contact called chrysler, and was informed that there was no recall. the vehicle currently has only 30,000 miles on. it. the vehicle was not involved in any accidents or hit any road hazard.*ak
SUSPENSION - REAR
05/01/20121
 2004 jeep libery. consumer writes in regards to recall l27/nhtsa 12v-085 *tgw on two occasions, the consumer was informed the parts were not available. finally, when the parts arrived, the dealer stated he would have to leave they vehicle, because they couldn't commit to how long it would take, because they were busy. *jb
08/01/2011106000
 While traveling on a curvy state route, i noticed that my jeep wasnt handling the turns quite as well as normal. once i arrived in town, i made a stop at traffic light and when i began to move again, i noticed a very loud grinding sound near my passenger side rear tire and felt my vehicle begin to fishtail as i accelerated more. fortunately, i was able to safely come to a stop in a restaurant parking lot and inspect the vehicle. at that time i noticed a rusted piece of metal that had seperated itself from the frame and sway bar. i also inspected the other side, and observed obvious and excessive corrossion on the opposite side as well. had the complete seperation of this part happened while i was driving on the curvy roads or on an interstate at highway speeds, it without a doubt would have caused severe vehicle damage and had major potential for driver and passenger injury or even loss of life. fortunately, the worst case scenario didnt happen,but, i am still left without transportation, as this was my only vehicle. this vehicle had to be towed on a flat bed tow truck and is still awaiting repair.
05/18/201162000
 Loss of control of 2004 jeep liberty limited due to failure of lower trailing arm. lower trailing arm snapped due to corrosion according to repair shop. the vehicle was being driven at about 30mph on rural back road on straight section. jeep veered back and forth wildly until was able to stop. both rear lower trailing arms were replaced, the broken one and the other one which was also badly corroded.
05/04/201178000
 Tl*the contact owns a 2004 jeep liberty. the contact stated that while driving at various speeds the driver thought that she had a flat tire, but continued to drive. the driver inspected the vehicle and noticed that the rear drivers side control arm had fractured. the dealer was contacted and advised him that there was no recall for that component. the vehicle was not repaired. the manufacturer was not contacted. the failure and current mileages were approximately 78,000.
05/04/201178000
 Tl-the contact owns a 2004 jeep liberty. the contact stated that while driving at various speeds the driver thought that she had a flat, but continued to drive. the driver then got out of the vehicle and inspected the vehicle and noticed that the rear drivers side control arm had fractured. the dealer was contacted and they advised him that there was no recall on that component. the vehicle has not been repaired. the manufacturer has not been contacted. the failure and current mileages were approximately 78,000. tb
03/01/201160000
 Tl* the contact owns a 2004 jeep liberty limited. the contact stated that the vehicle exhibited a loud popping noise while the vehicle was idle. as the contact accelerated to 20 mph, she realized she had little control of the vehicle. the vehicle was taken to the dealer where they performed a diagnostic test and confirmed that the rear control arm was rusted and fractured. the vehicle was repaired and the dealer advised that the passenger side control arm was also rusted and could fracture at any time. the manufacturer was notified of the failure and the contact was awaiting a response. the current mileage was 61,000 and the failure mileage was 60,000.
03/01/201160000
 Tl- the contact owns a 2004 jeep liberty limited. while the vehicle was idled, the contact heard a loud popping noise. she started to accelerate at 20 mph, when she noticed that she had little to no control over the vehicle. the vehicle was taken to the dealer where they performed a diagnostic test which confirmed that the rear control arm had rusted and snapped and performed the repairs. the right control arm had rusted as well and could snap at any time. the manufacturer was notified and the contact was awaiting a response. the current mileages were 61,000 and the failure mileages were 60,000. bw
03/18/2011101000
 I was driving noticing i had lost control of the car. i thought it might be a blown tire or alignment issue. i got out to check after driving awhile on a 30 mph road. i noticed the rear control arm on the drivers side was rusted and broken apart. i then had no rear control of vehicle.
04/10/2009360001
 Near collision due to torque problem, vehicle moves slightly left with acceleration and moves substantially right with deceleration. if you release gas pedal in a curve vehicle moves right about 1.5 feet. dealer test drove found vehicle shifting to left and right based on acceleration and inspected vehicle initially could not find fault. only through lost jeep forums with other owners of jeep liberty complaints of same problems found and the fix was that all of the rear bushings are worn on the lower control arms and possible the upper tri-link arm/bushing need replacement with the rear upper ball joint if movement present. real problem is that due to the lower control arms bushings worn out that the rear differential is shifting slightly causing the vehicle torque problem. *tr
01/15/200839122112/26/2006
 Tl*the contact owns a 2004 jeep liberty. while driving between 15-30 mph, the pivot bushings on the suspension control arms began making knocking sounds. the sound would occur when the steering wheel was turned left or right, during acceleration in a straight line, depressing the brake pedal, and when driving over a bump in the road. a mechanic stated that the pivot bushing located on the front and rear control arms failed. the failure began when the vehicle was first purchased and has become progressively worse. the contact scheduled a repair appointment. the powertrain was unknown. the current mileage was 40,435 and failure mileage was 39,122.

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