Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 12/01/2012 | 159000 | ||
| Tl- the contact owns a 2004 jeep liberty. the contact stated that while driving approximately 15 mph, she heard a loud thumping noise coming from the front end of the vehicle. the contact stopped the vehicle on the shoulder of the road and noticed the front driver side hub had detached from the vehicle. the contact placed the hub back on the wheel. the failure recurred. the vehicle was taken to an independent mechanic for diagnostic testing. there was a recall under nhtsa campaign id number: 12e047000 (suspension: front: hub) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 159,000. pmb | |||
| 12/01/2012 | 159000 | ||
| Tl- the contact owns a 2004 jeep liberty. while driving approximately 15 mph the contact heard a loud thumping noise coming from the front end of the vehicle. the contact stopped the vehicle on the shoulder of the road and noticed the front driver side hub had detached from the vehicle. the contact placed the hub back on the wheel. the failure occurred a second time. the vehicle was taken to an independent mechanic for diagnostic testing. there was a recall under nhtsa campaign id number: 12e047000 (suspension:front:hub) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 159,000. da | |||
| WHEELS - LUGS/NUTS/BOLTS | |||
| 02/22/2009 | 1 | ||
| Letter from ftc forwarding correspondence from congressman mchugh on behalf of constituent concerning his complaint with chrysler corporation regarding his jeep liberty. *nj the consumer stated the check engine light illuminated due to a faulty oxygen sensor and a crunching sound was heard whenever the consumer made a right turn. the dealer informed the consumer the crunching sound was a result of power steering fluid leaking and the repair would cost $825.00. a new rack and pinion gear and pressure lines were needed. the consumer stated the vehicle only had 40,000 miles, however the dealer advised that the vehicle would still be safe to drive. however, while driving, there was a noise coming from the front drivers side wheel well. just before the consumer could exit the highway, the left front wheel fell off the vehicle. the plastic fender above the dislodged wheel was ripped away. *jb | |||
| WHEELS - RIM | |||
| 12/24/2004 | 5200 | 2 | 08/07/2004 |
| On or around 12/23/2004 we received between 5 to 7 inches of snow. after driving on the unplowed roads the rims on the right side of my 2004 jeep liberty became partly clogged with snow causing an out-of-balance condition. this out-of-balance condition caused me to have to pull off the side of i-75 north near the route 20 exit. i drove along the brim of i-75 tell the exit and got off the expressway. after looking at the rims i noticed they were packed with snow. i then drove to a quarter car wash and using hot soapy water removed the snow from the rims. this same condition showed up the next day and was fixed in the same manner. i contacted the dealership ed schmidt jeep eagle (26875 n dixie hwy perrysburg, oh 43552 phone: 419 874-4331) and requested a factory rep. to be called. on 01/04/2004 i was contacted by a factory rep. i explained the situation to her and was asked if i had driven another jeep liberty to see if it did the same thing. i told her no and she said that if i like the next time we got a heavy snow i can come in and see if any other liberty?s did the same thing. i then called daimlerchrysler ref. # 13001582 talked with a customer care person and she called the dealership and was told by the service manager (chuck) that if i put hub caps on the rims that may keep the rims from filling with ice and snow. the rim is manufactured with a deep pocket at the front inside of the rim. this pocket fills with snow when the vehicle is driven in snow. if this pocket was not there as with other rims, the snow could not become entrapped in the rim causing the out-of-balance condition. *ak | |||