Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||
| EA06008 | CHRYSLER GROUP LLC | 05/31/2006 | 08/24/2006 | FRONT SUSPENSION BALL JOINT SEPARATION | 06V288000 | |
| On january 6, 2006, the office of defects investigation (odi) opened a preliminary evaluation to investigate alleged front suspension lower ball joint separationin certain model year (my) 2004 jeep liberty vehicles.odi sent a letter to the manufacturer on february 7, 2006 requesting information about these and other jeep liberty vehicles.consequently, the investigation was upgraded to an engineering analysis on may 31, 2006 and the range of subject vehicles under investigation was expanded to include all my 2002-2006 jeep liberty vehicles.odi is aware of 566 non-duplicative complaints alleging involuntary front suspension lower ball joint separation in the subject vehicles.odi is also aware of one non-injury crash and three alleged injury incidents (two crash incidents and one non-crash incident) related to the alleged defect resulting in minor injuries.the complaint counts reported above only include those my 2002-03 liberty vehicles where the alleged ball joint separation occurred after prior recall repairs were performed (see below) or if the vehicle was not included in the prior recall.the manufacturer conducted a prior safety recall (03v-460) to address the subject issue in certain my 2002-03 jeep liberty vehicles.according to daimlerchrysler | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/11/2011 | 65000 | 1 | |
| The ball joint on the front left side broke, causing multiple damage. it occurred again february 2011 on the left side. luckily, we were not driving at the time it occurred. most recently, the front ball joint broke again causing $900 in damages. the chrysler group has refused to take ownership of the recurring default. *tr | |||
| 08/08/2012 | 1 | ||
| I received a recall notice that my vehicles rear suspension lower control arms could break without warning and cause a crash. however, the dealerships are out of the part to replace this part and they are on back order with no time frame of when they will get the product in. this is my family vehicle and i have no alternative vehicle to drive in the meantime. *tr | |||
| 08/08/2012 | |||
| I received a recall notice that my vehicles rear suspension lowercontrol arms could break without warning and cause a crash. however, the dealerships are out of the part to replace this part and they are on back order with no time frame of when they will get the product in. this is my family vehicle and i have no alterntive vehicle to drive in the meantime. | |||
| 07/15/2012 | 53647 | 1 | |
| I got a notice for a recall for the rear suspension two weeks a go, last week i made an appt with my dealership for monday the 16th, but sunday i was driving to work which is a mile aways going ten mph, i was getting ready to park, but then my front end started to rattle, then my steering wheel was shaken, then i heard a snap lost control of my vehicle, and struck a light pole in the parking lot of my work, i got out and me, the cop, my husband, my boss, my dad, the tow truck company was looking underneath my vehicle and the suspension control arm was snapped in half, a clean straight snap, and my lower ball joint was busted, it also caused damaged to my front end, knocked my front alignment out, it bent my rim up smashed my left lights, busted my struts, and the knuckle,my air bagged didn't deploy to low mile crash, my chest where the seat belt was is bruised, and i have a gauge missing on top of my hand where my hand got wrapped a round the steering wheel, there was a recall back in 2006 for this issue of the suspension control arm and lower ball joint which caused my crashed and the previous owner had it taken care of back in march of 2007, they think that it was another defected suspension control arm and ball joint put on, i also was telling the police and others i was planning on going on the highway when i got of work, if i drove on the highway when this happen i would of been dead, or what happens if my kids were in the vehicle or someone was crossing the street, i take these things very serious, and i'm not happy i got hurt because of someone putting another defect part on, and i told chrysler, the dealership, and my insurance company i'm not paying for any of the damaged and for someone's neglect,someone really needs to get all these recalls and parts check, it seems to be alot of issues with jeep liberty, i love my jeep but not the problems it's having. *tr | |||
| 07/15/2012 | 53647 | ||
| I got a notice for a recall for the rear suspension two weeks a go, last week i made an appt with my dealership for monday the 16th, but sunday i was driving to work which is a mile aways going ten mph, i was getting ready to park, but then my front end started to ratted, then my steering wheel was shaken, then i heard a snap lost control of my vechile, and struck a light pole in the parking lot of my work, i got out and me, the cop, my husband, my boss, my dad, the tow truck company was looking underneath my vechile and the suspension control arm was snaped in half, a clean straight snap, and my lower ball joint was busted, it also caused damaged to my front end, knocked my front alinement out, it bent my rim up smaashed my left lights, busted my strauts, and the knuckle,my air bagged didn't deploy to low mile crash, my chest where the seat belt was is bruised, and i have a gaudge missing on top of my hand where my hand got wrapped a round the steering wheel, there was a recall back in 2006 for this issue of the suspension control arm and lower ball joint which caused my crashed and the previouse owner had it taken care of back in march of 2007, they think that it was another defected suspenion control arm and ball joint put on, i also was telling the police and others i was planning on going on the highay when i got of work, if i drove on the highway when this happen i would of been dead, or what happens if my kids were in the vechile or someone was crossing the street, i take these things very serious, and i'm not happy i got hurt because of someone putting another defect part on, and i told chrysler, the dealership, and my insurance company i'm not paying for any of the damaged fand for someones neglect,someone really needs to get all these recalls and parts check, it seems to be alot of issuses with jeep liberty, i love my jeep but not the problems it's having. | |||
| SUSPENSION - FRONT | |||
| 10/14/2009 | 1 | ||
| I brought my 2006 jeep liberty in for an oil change. i was told i needed new ball joints. i had them replaced in 2007 through a chrysler/jeep recall. now, less than 2 years later, i have to have them replaced again at my expense. *tr | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 05/31/2007 | 1 | 11/26/2005 | |
| I have received several recall/repair letters from daimlerchrysler. each time i call the local dealer, i'm told that the manufacturer is low on parts, but they will notify me when replacement parts are available. after five months of requests and delays, i have finally told the dealer that the safety repair needs to be completed promptly. the dealer has agreed to schedule service now, but only after months of waiting and excuses, not to mention my final push to them. *tr | |||
| 02/17/2007 | 1 | ||
| We received a safety recall letter in february 2007 regarding the lower ball joints in our 2006 jeep liberty. i called the dealer, superior, to make an appointment for service and was told that the part was on backorder and that i would be put on a waiting list and called when the part were in. it is now almost the end of april and we have not received a phone call to schedule the service necessary. *tr | |||
| 02/20/2007 | 1 | 02/01/2006 | |
| Tl*the contact owns a 2006 jeep liberty 4x4. the contact claimed to receive recall notice f23. the vehicle was not being remedied in a timely fashion, and the contact has been waiting approximately seven weeks for the work to be completed. the current mileage was 10,465.*ak | |||
| 02/26/2007 | 11000 | 1 | 02/01/2006 |
| Tl*the contact owns a 2006 jeep liberty 4x4. the contact called regarding the lower ball joint. the dealer stated that the contact's name will be placed on a list and ,will be notified when the parts arrive. the dealer hd s not notified the contact, and the failure was getting progressively worse. the current and failure mileage were 11,000. *ak | |||
| 03/08/2007 | 1 | 05/19/2006 | |
| I received a letter from jeep about a safety recall for the lower ball joint, i call my dealer and they stated that it would be 3-4 months before the part came in. 3-4 months i then called daimler chrysler they said i could wait or call other dealers to see how long their wait is. it was the same story with them. on the recall it stated in bold letters this can cause the ball joint to corrode and separate. ball joint separation can result in a loss of steering control and could cause a crash without prior warning. my complaint is i have to wait 3-4 months to fix this problem while this places me and my family at risk. *jb | |||
| 05/06/2006 | 6000 | 1 | 02/04/2006 |
| (1) front right side of jeep liberty dropped down on tire (2) tire was flat and jeep ran off road (3) investigator only looked for open pot-hole or construction and did not look for any defective situation. ball joint defect was reported to public over 5 months later. i kept the tire which has unusual slicing through the inside edge with a few penetrations within that area and all perfectly lined up with each other. i took pictures of the tire assembly area in case there would be any indication of faulty parts. investigator only sited tire hit something and blew out as told to me by the state farm claim agent. follow-up of this case was rejected by same claim agent because ball joint is not available to inspect. my complaint to them saying they are not reviewing the evidence i did show them including pictures from the scene which i still think show if their was a failure of this nature or not. they have another claims agent looking into it now. until they follow this up i consider this accident to be falsely reported to your agency. *nm | |||
| 02/23/2007 | 1 | 05/26/2006 | |
| Sent a recall notice from chrysler jeep stating the ball joints are being recalled and this problem could cause loss of steering causing a crash without warning. when i called to make an appt to have my car fixed i was advised the parts were on back order for a few weeks. *nm | |||
| 08/18/2006 | 24000 | 2 | 10/11/2005 |
| Noise under car on from and drive wheel more heave that normal. big play on the suspension lower joint ball both side, almost disconnect. was necessary to replace both suspension lower join ball. *nm | |||
| SUSPENSION - REAR | |||
| 08/08/2012 | 1 | ||
| I received a recall notice that my vehicles rear suspension lower control arms could break without warning and cause a crash. however, the dealerships are out of the part to replace this part and they are on back order with no time frame of when they will get the product in. this is my family vehicle and i have no alternative vehicle to drive in the meantime. *tr | |||
| 03/13/2009 | 31000 | 1 | |
| Initially vehicle began making a rear clunking sound over small bumps in the road. took vehicle back to dealership several times. no problem found. on march 13,2009 while driving to work on highway, vehicle began to sway from side to side uncontrollable at speeds of 40-45 mph. took vehicle to dealership. service manager drove vehicle and agreed something was seriously defective. dealer has replaced several components under warranty, yet vehicle still has swaying problem. vehicle is still at dealership since march 13,2009. dealer said they are still waiting on an answer from chrysler/jeep. i emailed chrysler several times complaining of prior problems. recently dealer was at a lost for answers and felt the new shocks that were installed by owner were defective. other shocks were installed by the dealer and still had the same problem. dealer then began to blame the new tires. still the same problem. vehicle is not safe to drive on the road. uncontrollable and unstable. vehicle now sits in the service department waiting on the manufacturer to solve the issue. vehicle is still under factory warranty. *tr | |||