Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 01/01/2013 | 55000 | 1 | |
| Fuel burps out after gas pump clicks off. *tr | |||
| 01/01/2013 | 55000 | ||
| Fuel burps out after gas pump clicks off | |||
| 09/03/2012 | 74268 | ||
| Sky slider roof which is an option for this vehicle has broken loose from the vehicle. this is the third failure of this convertible top feature. the top slides backward electrically on metal tracks and is pulled backwards using cables. the first failure of the roof was in 2010. at that time the roof would not close leaving it open and dangerous while driving. the vehicle was under mfg warranty and the entire cable and track was replaced. the second identical problem occurred in february 2011 resulting in repair and replacement of cables and track. most recently, the cables have again broken leaving the top unable to close, only this time, the components have broken and while driving the top came loose and flew open causing more damage to the vehicle. the dealership where this vehicle has been repaired for this identical issue is aware of the ongoing problems with the sky slider. chrysler/jeep has been notified and a case has been opened, however, despite the problem being well-known they are not providing repair. | |||
| 09/17/2012 | 50200 | ||
| Sept. 8, 2012 i took my jeep to the dealership i purchased it from, and have had all maintenance work completed by, for routine factory maintenance and an oil change. i told them i was leaving for an extended road trip and requested they look everything over to see if there might be any safety issues. on sept. 17, 2012 while traveling on the interstate, i accelerated and the accelerator pedal stuck. i do not have cruise control and it was not related to the floor mats. this happened several times while on the road trip. i returned home sept. 19, 2012 and for the next 2 weeks the accelerator stuck intermittently, with no common underlying cause. oct. 2, 2012, while backing into a parking space the accelerator stuck at a high rpm and i nearly crashed. i contacted the same dealership, who originally wanted to look at the vehicle almost a week later even after i explained how serious the issue was. i managed to talk them into looking at the jeep on oct 3, 2012 and they were able to duplicate the accelerator sticking on their first try. they contacted me later in the day to tell me it would be $385 to fix and was not covered under my extended manufacturer warranty. i contacted the warranty administrators who also said it was not covered as the accelerator is considered an accessory. i tried to get some assistance through chrysler customer care assistance to no avail. now the issue has become serious enough that i'm afraid to drive the vehicle. in other words, it is worse now than before. i'd like to receive some assistance with this issue and/or find out what truly constitutes a vehicle accessory, as the accelerator pedal seems to be an integral part of the vehicle's operation, not an accessory like a stereo or luggage rack. help? | |||
| 09/03/2012 | 74268 | ||
| Sky slider roof which is an option for this vehicle has broken loose from the vehicle. this is the third failure of this convertible top feature. the top slides backward electrically on metal tracks and is pulled backwards using cables. the first failure of the roof was in 2010. at that time the roof would not close leaving it open and dangerous while driving. the vehicle was under mfg warranty and the entire cable and track was replaced. the second identical problem occurred in february 2011 resulting in repair and replacement of cables and track. most recently, the cables have again broken leaving the top unable to close, only this time, the components have broken and while driving the top came loose and flew open causing more damage to the vehicle. the dealership where this vehicle has been repaired for this identical issue is aware of the ongoing problems with the sky slider. chrysler/jeep has been notified and a case has been opened, however, despite the problem being well-known they are not providing repair. | |||
| 09/17/2012 | 50200 | ||
| Sept. 8, 2012 i took my jeep to the dealership i purchased it from, and have had all maintenance work completed by, for routine factory maintenance and an oil change. i told them i was leaving for an extended road trip and requested they look everything over to see if there might be any safety issues. on sept. 17, 2012 while traveling on the interstate, i accelerated and the accelerator pedal stuck. i do not have cruise control and it was not related to the floor mats. this happened several times while on the road trip. i returned home sept. 19, 2012 and for the next 2 weeks the accelerator stuck intermittently, with no common underlying cause. oct. 2, 2012, while backing into a parking space the accelerator stuck at a high rpm and i nearly crashed. i contacted the same dealership, who originally wanted to look at the vehicle almost a week later even after i explained how serious the issue was. i managed to talk them into looking at the jeep on oct 3, 2012 and they were able to duplicate the accelerator sticking on their first try. they contacted me later in the day to tell me it would be $385 to fix and was not covered under my extended manufacturer warranty. i contacted the warranty administrators who also said it was not covered as the accelerator is considered an accessory. i tried to get some assistance through chrysler customer care assistance to no avail. now the issue has become serious enough that i'm afraid to drive the vehicle. in other words, it is worse now than before. i'd like to receive some assistance with this issue and/or find out what truly constitutes a vehicle accessory, as the accelerator pedal seems to be an integral part of the vehicle's operation, not an accessory like a stereo or luggage rack. help? | |||
| 09/03/2012 | 74268 | ||
| Sky slider roof which is an option for this vehicle has broken loose from the vehicle. this is the third failure of this convertible top feature. the top slides backward electrically on metal tracks and is pulled backwards using cables. the first failure of the roof was in 2010. at that time the roof would not close leaving it open and dangerous while driving. the vehicle was under mfg warranty and the entire cable and track was replaced. the second identical problem occurred in february 2011 resulting in repair and replacement of cables and track. most recently, the cables have again broken leaving the top unable to close, only this time, the components have broken and while driving the top came loose and flew open causing more damage to the vehicle. the dealership where this vehicle has been repaired for this identical issue is aware of the ongoing problems with the sky slider. chrysler/jeep has been notified and a case has been opened, however, despite the problem being well-known they are not providing repair. | |||
| 09/17/2012 | 50200 | ||
| Sept. 8, 2012 i took my jeep to the dealership i purchased it from, and have had all maintenance work completed by, for routine factory maintenance and an oil change. i told them i was leaving for an extended road trip and requested they look everything over to see if there might be any safety issues. on sept. 17, 2012 while traveling on the interstate, i accelerated and the accelerator pedal stuck. i do not have cruise control and it was not related to the floor mats. this happened several times while on the road trip. i returned home sept. 19, 2012 and for the next 2 weeks the accelerator stuck intermittently, with no common underlying cause. oct. 2, 2012, while backing into a parking space the accelerator stuck at a high rpm and i nearly crashed. i contacted the same dealership, who originally wanted to look at the vehicle almost a week later even after i explained how serious the issue was. i managed to talk them into looking at the jeep on oct 3, 2012 and they were able to duplicate the accelerator sticking on their first try. they contacted me later in the day to tell me it would be $385 to fix and was not covered under my extended manufacturer warranty. i contacted the warranty administrators who also said it was not covered as the accelerator is considered an accessory. i tried to get some assistance through chrysler customer care assistance to no avail. now the issue has become serious enough that i'm afraid to drive the vehicle. in other words, it is worse now than before. i'd like to receive some assistance with this issue and/or find out what truly constitutes a vehicle accessory, as the accelerator pedal seems to be an integral part of the vehicle's operation, not an accessory like a stereo or luggage rack. help? | |||
| 09/03/2012 | 74268 | ||
| Sky slider roof which is an option for this vehicle has broken loose from the vehicle. this is the third failure of this convertible top feature. the top slides backward electrically on metal tracks and is pulled backwards using cables. the first failure of the roof was in 2010. at that time the roof would not close leaving it open and dangerous while driving. the vehicle was under mfg warranty and the entire cable and track was replaced. the second identical problem occurred in february 2011 resulting in repair and replacement of cables and track. most recently, the cables have again broken leaving the top unable to close, only this time, the components have broken and while driving the top came loose and flew open causing more damage to the vehicle. the dealership where this vehicle has been repaired for this identical issue is aware of the ongoing problems with the sky slider. chrysler/jeep has been notified and a case has been opened, however, despite the problem being well-known they are not providing repair. | |||
| 09/19/2011 | 38900 | 1 | |
| I have the slider sunroof and it flew backwards while going to work in september, 5 months after i had it . took it to 3 car dealerships (one charged me $79.00 to look at it) to be told it had to be replaced and would be $2000. i requested help from chrysler, the caseworker said she could help me and then i was denied. the slider sunroof is a hazard. i tried multiple things to have it repaired but there was no repair only to replace the whole thing. i had it strapped down, plastic and taped until i could get it fixed as with no top some water damage occurred and for a newer vehicle it looked terrible. while that worked for awhile the top again flew off totally just a few weeks ago. i turned it in to my insurance company as i did nothing to the top for it to malfunction as it did. i am getting it repaired now with so far just paying my deductible but am very worried it may happen again. it was a poor thought out idea as the top is just canvas with a few very small, thin metal rods that snapped apart when it flew backwards. i believe chrysler should recall all the slider sunroofs and implement another idea for these. also after seeing what they are made of and how these sunroofs are put together i don't believe they would protect very well if you did happen to flip the vehicle. *tr | |||
| 09/19/2011 | 38900 | ||
| I have the slider sunroof and it flew backwards while going to work in september, 5 months after i had it . took it to 3 car dealerships (one charged me $79.00 to look at it) to be told it had to be replaced and would be $2000. i requested help from chrysler, the caseworker said she could help me and then i was denied. the slider sunroof is a hazard. i tried multiple things to have it repaired but there was no repair only to replace the whole thing. i had it strapped down, plastic and taped until i could get it fixed as with no top some water damage occurred and for a newer vehicle it looked terrible. while that worked for awhile the top again flew off totally just a few weeks ago. i turned it in to my insurance company as i did nothing to the top for it to malfunction as it did. i am getting it repaired now with so far just paying my deductible but am very worried it may happen again. it was a poor thought out idea as the top is just canvas with a few very small, thin metal rods that snapped apart when it flew backwards. i believe chrysler should recall all the slider sunroofs and implement another idea for these. also after seeing what they are made of and how these sunroofs are put together i don't believe they would protect very well if you did happen to flip the vehicle. | |||
| 12/15/2011 | 40000 | ||
| Thanks for this opertunity;; experienced exactly the identical rainwater flooding problem , from the right hinge above the hatchback of my 2008 liberty, first saturating the cargo area, then moving forward saturating the front cabin floor! dealer wont fix!! ! removed seats and carpet, threw away padding,, replaced padding cleaned carpet, removing back hatch, and putting gaskets under hinges! good thing im handy and ex-navy!! please take all kuddos away from jeep inc!! p.s. someone tried to silacone around that right cargo hatch hinge then use touch-up paint on it;; i think it was the dealer;; but they deny it!! but the jeep was a lease before i bought it!! so no one else was supposed to touch the car;; right?? i would not have known ,, if i hadnt read another post describing the very same problem!! i owe them!! thanks!! | |||
| 05/01/2010 | 27000 | ||
| Electrical system- electrical mirrors stopped working. the power mirrors worked intermittent, then completely stopped working. dealership replaced 2 total intergrated power modules and rewired harness. mirrors worked for 24 hours and ceased working. airbag light will come on if air/ heat is turned to 3 | |||
| 08/31/2010 | 43000 | ||
| The driver's side window on my 2008 jeep liberty fell down a few days ago. when i brought it in to get fixed, i was told that this was a common problem and, because of that, the part had been redesigned and i would now need a new window as well, totaling over $800. my warranty just elapsed less than 6,000 miles ago. i was also told that this would likely be recalled eventually but that doesn't help me while my window is being held up with duct tape because i don't have an extra $800 to fix it at the moment. | |||