Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 01/11/2013 | 8732 | ||
| On interstate highway at highway speed on cruise control. instant engine stall. fuel gauge reads 3/8 full. this happened twice in the span of 5 hours. first stall - towed to dealership in bowling green ky. the engine started right up at the dealership. no engine fault codes were available. dealership blamed it on bad gas. second stall - same conditions near memphis tn. aaa added one gallon of fuel, the engine started right up. was able to continue the trip as long as we kept the fuel above 1/2 tank full. both incidents could have been a crash had there been traffic, fortunately we coasted to the shoulder. | |||
| 02/22/2013 | 26364 | ||
| Driving south on i57 in illinois and vehicle stalled. this happened previously at6000 miles in march while i was on i55, and the dealer told me that the secondary fuel pump was bad. it was replaced and now i am at 26,000 miles and it has stalled again. each incident the vehicle has stalled with approximately 3/8 of a tank of gas. it causes me to have to maneuver through traffic to pull to the side while the vehicle is rapidly slowing and vehicles behind me don't know how to react. luckily, neither incident has resulted in an accident but clearly the fuel pump needs to be redesigned, recalled and replaced. | |||
| 02/07/2013 | 6500 | 1 | |
| Stopped my 2012 patriot at a light to turn left. i stepped on gas pedal to accelerate forward but no acceleration/revving occurred. when the pedal was depressed no resistance was felt but rather the pedal went to the floor with no acceleration/revving twice. i repeated this again with no acceleration/revving. on the third attempt the patriot accelerated forward. the service department said to turn off engine and restart the vehicle to get the electrical system in sync. the vehicle was driven on highway for 30 minutes then 15 city traffic, air temp 38 degrees, pavement dry to wet (melting snow). *tr | |||
| 02/07/2013 | 6500 | ||
| Stopped my 2012 patriot at a light to turn left. i stepped on gas petal to accelerate forward but no acceleration/revving occurred. when the petal was depressed no resistance was felt but rather the petal went to the floor with no acceleration/revving twice.i repeated this again with no acceleration/revving. on the third attempt the patriot accelerated forward. the service department said to turn off engine and restart the vehicle to get the electrical system in sync. the vehicle was driven on highway for 30 minutes then 15 city traffic, air temp 38 degrees, pavement dry to wet (melting snow). | |||
| 07/16/2012 | 14000 | 1 | |
| I am writing in regard to the investigation pe12-032. i own a 2012 jeep patriot. the vehicle has stalled repeatedly (4 times - 2 times in july 2012, 1 time in november, and 1 time in december) when cruising at a steady highway speed (65 to 75 mph) on a slight down gradient on the interstate. each time the vehicle had been on the road for two hours or more prior to becoming disabled and required a tow from the highway. each time the vehicle had between 1/8th and 3/8ths of a tank of fuel. when the patriot was unloaded from the flat bed tow truck, it started immediately on each occasion and the chrysler repair shops could not find a code that indicated the vehicle experienced any problem. the dealers said because there were no diagnostic codes, they would not fix anything. please help me resolve the issue. i will give you any help i can. chrysler's case number is [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 07/16/2012 | 14000 | ||
| I am writing in regard to the investigation pe12-032. i own a 2012 jeep patriot. the vehicle has stalled repeatedly (4 times - 2 times in july 2012, 1 time in november, and 1 time in december) when cruising at a steady highway speed (65 to 75 mph) on a slight down gradient on the interstate. each time the vehicle had been on the road for two hours or more prior to becoming disabled and required a tow from the highway. each time the vehicle had between 1/8th and 3/8ths of a tank of fuel. when the patriot was unloaded from the flat bed tow truck, it started immediately on each occasion and the chrysler repair shops could not find a code that indicated the vehicle experienced any problem. the dealers said because there were no diagnostic codes, they would not fix anything. please help me resolve the issue. i will give you any help i can. chrysler's case number is 22859839 | |||
| 09/02/2012 | 5800 | 2 | |
| This is the second incident that i have had with this car. the first incident was very similar. this time i was coming back from arizona into california and i was on the 15 south between barstow and victorville. i was traveling at approximately 70 mph in the left lane. the cruise control was previously, but had been cancelled and i had traveled appr. 10 miles after canceling it. without warning the throttle revved and became unresponsive. the car stalled and i was unable to get to the right shoulder. i pulled over to the left shoulder. the fuel gauge read halfway between 1/4 and 1/2. the engine would not restart. i called roadside assistance and had the car towed to the dealer in victorville. when the car was taken off the tow truck, i was able to start it again. i drove home the rest of the way. i took the car to the dealership 2 weeks after this incident to have it looked at. the car had not been driven at all since the incident. the dealer ran diagnostic tests and concluded the issue was with the transmission overheating due to mud. i was advised the transmission was designed to shut off if it got too hot with little to no warning. this is the second time this has happened with this vehicle and i have not observed any warning light on the dashboard before the engine cuts off. *tr | |||
| 07/22/2012 | 3150 | 2 | |
| This is the first of 2 incidents i have had with this car. i was coming back into california from arizona on the 40 west with cruise control on at 75 mph. without indication, the throttle revved to 4500 rpm and the car lost speed. the engine was unresponsive to the gas pedal. i cancelled cruise control, and from the left lane was able to get over to the right shoulder. when we came to a stop, the engine died. the fuel gauge read just over 1/4 of a tank. the car would not start again. we called roadside assistance and they called a tow truck. the dealership was closed and we had to stay the night in a hotel. the next morning the car was taken to the dealership. the tech found no issues and was able to start the car with no incident. the diagnostic revealed no codes or errors. we were able to drive home the rest of the way. my jeep is a 4x4 with the trail rated package. *tr | |||
| 09/02/2012 | 5800 | 2 | |
| This is the second incident that i have had with this car. the first incident was very similar. this time i was coming back from arizona into california and i was on the 15 south between barstow and victorville. i was traveling at approximately 70 mph in the left lane. the cruise control was previously, but had been cancelled and i had traveled appr. 10 miles after canceling it. without warning the throttle revved and became unresponsive. the car stalled and i was unable to get to the right shoulder. i pulled over to the left shoulder. the fuel gauge read halfway between 1/4 and 1/2. the engine would not restart. i called roadside assistance and had the car towed to the dealer in victorville. when the car was taken off the tow truck, i was able to start it again. i drove home the rest of the way. i took the car to the dealership 2 weeks after this incident to have it looked at. the car had not been driven at all since the incident. the dealer ran diagnostic tests and concluded the issue was with the transmission overheating due to mud. i was advised the transmission was designed to shut off if it got too hot with little to no warning. this is the second time this has happened with this vehicle and i have not observed any warning light on the dashboard before the engine cuts off. *tr | |||
| 07/22/2012 | 3150 | 2 | |
| This is the first of 2 incidents i have had with this car. i was coming back into california from arizona on the 40 west with cruise control on at 75 mph. without indication, the throttle revved to 4500 rpm and the car lost speed. the engine was unresponsive to the gas pedal. i cancelled cruise control, and from the left lane was able to get over to the right shoulder. when we came to a stop, the engine died. the fuel gauge read just over 1/4 of a tank. the car would not start again. we called roadside assistance and they called a tow truck. the dealership was closed and we had to stay the night in a hotel. the next morning the car was taken to the dealership. the tech found no issues and was able to start the car with no incident. the diagnostic revealed no codes or errors. we were able to drive home the rest of the way. my jeep is a 4x4 with the trail rated package. *tr | |||
| 09/20/2012 | 3000 | 1 | |
| I was going down the freeway at 68 with cruise control on and when i tapped the brakes to kick the cruise off it slowly died and wouldn't restart,so had it towed and when it came off the truck it restarted(about an hour and a half later). my dealer contacted chrysler and they said to change the fuel pumps(2) and fuel lines between tanks, this has been done but i haven't driven it much since. i heard on the radio that this or similar things had been occurring with this model so i wanted to put my 2 cents in and maybe here if there was a different fix for this problem>. *tr | |||
| 09/20/2012 | 3000 | ||
| Tl-the contact owns a 2012 jeep patriot. the contact stated that he was driving approximately 68 mph with the cruise control engaged. the contact was approaching an off ramp and tapped the brakes to disengage the cruise control however, immediately after depressing the brakes the vehicle stalled. the contact tried restarting the vehicle but it would not respond. the vehicle was later towed to the dealer. after diagnosis, the technicians advised him that the fuel pump and the fuel lines between the fuel tanks needed to be replaced. the vehicle was repaired for two fuel pumps and the lines in between. the failure mileage was approximately 3,000. the current mileage was approximately 3,500. the vin was unavailable. kmj | |||
| 09/02/2012 | 5800 | ||
| This is the second incident that i have had with this car. the first incident was very similar. this time i was coming back from arizona into california and i was on the 15 south between barstow and victorville. i was traveling at approximately 70 mph in the left lane. the cruise control was previously, but had been cancelled and i had traveled appr. 10 miles after cancelling it. without warning the throttle revved and became unresponsive. the car stalled and i was unable to get to the right shoulder. i pulled over to the left shoulder. the fuel gauge read halfway between 1/4 and 1/2. the engine would not restart. i called roadside assistance and had the car towed to the dealer in victorville. when the car was taken off the tow truck, i was able to start it again. i drove home the rest of the way. i took the car to the dealership 2 weeks after this incident to have it looked at. the car had not been driven at all since the incident. the dealer ran diagnostic tests and concluded the issue was with the transmission overheating due to mud. i was advised the transmission was designed to shut off if it got too hot with little to no warning. this is the second time this has happened with this vehicle and i have not observed any warning light on the dashboard before the engine cuts off. | |||
| 07/22/2012 | 3150 | ||
| This is the first of 2 incidents i have had with this car. i was coming back into california from arizona on the 40 west with cruise control on at 75 mph. without indication, the throttle revved to 4500 rpm and the car lost speed. the engine was unresponsive to the gas pedal. i cancelled cruise control, and from the left lane was able to get over to the right shoulder. when we came to a stop, the engine died. the fuel gauge read just over 1/4 of a tank. the car would not start again. we called roadside assistance and they called a tow truck. the dealership was closed and we had to stay the night in a hotel. the next morning the car was taken to the dealership. the tech found no issues and was able to start the car with no incident. the diagnostic revealed no codes or errors. we were able to drive home the rest of the way. my jeep is a 4x4 with the trail rated package. | |||
| 09/20/2012 | 3000 | ||
| I was going down the freeway at 68 with cruise control on and when i tapped the brakes to kick the cruise off it slowly died and wouldn't restart,so had it towed and when it came off the truck it restarted(about an hour and a half later). my dealer contacted chrysler and they said to change the fuel pumps(2) and fuel lines between tanks, this has been done but i haven't driven it much since. i heard on the radio that this or similar things had been accuring with this model so i wanted to put my 2 cents in and maybe here if there was a different fix for this problem> | |||
| 09/20/2012 | 3000 | ||
| Tl-the contact owns a 2012 jeep patriot. the contact stated that he was driving approximately 68 mph with the cruise control engaged. the contact was approaching an off ramp and tapped the brakes to disengage the cruise control however, immediately after depressing the brakes the vehicle stalled. the contact tried restarting the vehicle but it would not respond. the vehicle was later towed to the dealer. after diagnosis, the technicians advised him that the fuel pump and the fuel lines between the fuel tanks needed to be replaced. the vehicle was repaired for two fuel pumps and the lines in between. the failure mileage was approximately 3,000. the current mileage was approximately 3,500. the vin was unavailable. kmj | |||
| 09/02/2012 | 5800 | ||
| This is the second incident that i have had with this car. the first incident was very similar. this time i was coming back from arizona into california and i was on the 15 south between barstow and victorville. i was traveling at approximately 70 mph in the left lane. the cruise control was previously, but had been cancelled and i had traveled appr. 10 miles after cancelling it. without warning the throttle revved and became unresponsive. the car stalled and i was unable to get to the right shoulder. i pulled over to the left shoulder. the fuel gauge read halfway between 1/4 and 1/2. the engine would not restart. i called roadside assistance and had the car towed to the dealer in victorville. when the car was taken off the tow truck, i was able to start it again. i drove home the rest of the way. i took the car to the dealership 2 weeks after this incident to have it looked at. the car had not been driven at all since the incident. the dealer ran diagnostic tests and concluded the issue was with the transmission overheating due to mud. i was advised the transmission was designed to shut off if it got too hot with little to no warning. this is the second time this has happened with this vehicle and i have not observed any warning light on the dashboard before the engine cuts off. | |||
| 07/22/2012 | 3150 | ||
| This is the first of 2 incidents i have had with this car. i was coming back into california from arizona on the 40 west with cruise control on at 75 mph. without indication, the throttle revved to 4500 rpm and the car lost speed. the engine was unresponsive to the gas pedal. i cancelled cruise control, and from the left lane was able to get over to the right shoulder. when we came to a stop, the engine died. the fuel gauge read just over 1/4 of a tank. the car would not start again. we called roadside assistance and they called a tow truck. the dealership was closed and we had to stay the night in a hotel. the next morning the car was taken to the dealership. the tech found no issues and was able to start the car with no incident. the diagnostic revealed no codes or errors. we were able to drive home the rest of the way. my jeep is a 4x4 with the trail rated package. | |||
| 09/20/2012 | 3000 | ||
| I was going down the freeway at 68 with cruise control on and when i tapped the brakes to kick the cruise off it slowly died and wouldn't restart,so had it towed and when it came off the truck it restarted(about an hour and a half later). my dealer contacted chrysler and they said to change the fuel pumps(2) and fuel lines between tanks, this has been done but i haven't driven it much since. i heard on the radio that this or similar things had been accuring with this model so i wanted to put my 2 cents in and maybe here if there was a different fix for this problem> | |||
| 09/02/2012 | 5800 | ||
| This is the second incident that i have had with this car. the first incident was very similar. this time i was coming back from arizona into california and i was on the 15 south between barstow and victorville. i was traveling at approximately 70 mph in the left lane. the cruise control was previously, but had been cancelled and i had traveled appr. 10 miles after cancelling it. without warning the throttle revved and became unresponsive. the car stalled and i was unable to get to the right shoulder. i pulled over to the left shoulder. the fuel gauge read halfway between 1/4 and 1/2. the engine would not restart. i called roadside assistance and had the car towed to the dealer in victorville. when the car was taken off the tow truck, i was able to start it again. i drove home the rest of the way. i took the car to the dealership 2 weeks after this incident to have it looked at. the car had not been driven at all since the incident. the dealer ran diagnostic tests and concluded the issue was with the transmission overheating due to mud. i was advised the transmission was designed to shut off if it got too hot with little to no warning. this is the second time this has happened with this vehicle and i have not observed any warning light on the dashboard before the engine cuts off. | |||
| 07/22/2012 | 3150 | ||
| This is the first of 2 incidents i have had with this car. i was coming back into california from arizona on the 40 west with cruise control on at 75 mph. without indication, the throttle revved to 4500 rpm and the car lost speed. the engine was unresponsive to the gas pedal. i cancelled cruise control, and from the left lane was able to get over to the right shoulder. when we came to a stop, the engine died. the fuel gauge read just over 1/4 of a tank. the car would not start again. we called roadside assistance and they called a tow truck. the dealership was closed and we had to stay the night in a hotel. the next morning the car was taken to the dealership. the tech found no issues and was able to start the car with no incident. the diagnostic revealed no codes or errors. we were able to drive home the rest of the way. my jeep is a 4x4 with the trail rated package. | |||
| 09/20/2012 | 3000 | ||
| I was going down the freeway at 68 with cruise control on and when i tapped the brakes to kick the cruise off it slowly died and wouldn't restart,so had it towed and when it came off the truck it restarted(about an hour and a half later). my dealer contacted chrysler and they said to change the fuel pumps(2) and fuel lines between tanks, this has been done but i haven't driven it much since. i heard on the radio that this or similar things had been accuring with this model so i wanted to put my 2 cents in and maybe here if there was a different fix for this problem> | |||
| 09/20/2012 | 3000 | ||
| Tl-the contact owns a 2012 jeep patriot. the contact stated that he was driving approximately 68 mph with the cruise control engaged. the contact was approaching an off ramp, so he tapped the brakes to disengage the cruise control. immediately after touching the brakes the vehicle stalled. the contact tried restarting the vehicle but it would not. the vehicle was later towed to the dealer. after diagnosis they advised him that the fuel pumps and the lines between the fuel tanks needed to be replaced. the vehicle was repaired for 2 fuel pumps and the lines in between. the failure mileage was approximately 3,000. the current mileage was approximately 3,500. the vin was unavailable. tb | |||
| 05/11/2012 | 1600 | ||
| Driving from las vegas to phoenix, filled up right before getting on the road. went approximately 210 miles and ran out of gas with the fuel gauge showing 1/4 full. i was on a two lane road going approximately 65-70mph with the cruise control on and it just stopped. luckily i was able to get off to the side of the road because there were many cars going the same speed behind me and was able to coast to the top of the hill. luckily no one ran into me coming over that hill, unluckily i was 25 miles from the closest town with no cell reception and temperatures in the high 90's with my 6 year old in the car with me. vehicle has been to a dealer four times for this issue, they don't know what is wrong. they have replaced many parts hoping that they found the problem. also informed another vehicle in ca with same issue. | |||