Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 06/12/2012 | 42534 | 1 | |
| I was driving my car and the front end started to shake all over the road. i took it to my repair shop where they informed me that my lower ball joints need to be replaced immediately due to being excessively worn out and in a dangers condition. *tr | |||
| 06/12/2012 | 42534 | ||
| I was driving my car and the front end started to shake all over the road. i took it to my repair shop where they informed me that my lower ball joints need to be replaced immediately due to being excessively worn out and in a dangers condition. | |||
| 12/15/2008 | 34516 | ||
| Tl-the contact owns a 2007 jeep patriot 4x4. the contact stated that the vehicle was being examined by an authorized dealer for routine maintenance and the dealer stated that both front lower control arms and ball joints needed to be replaced. the vehicle was repaired, but the failure recurred approximately 30,000 miles later. the vehicle was again repaired. the manufacturer was made aware of the failure and the contact was informed that someone would be working on the case. the approximate failure mileage was 34,516. sm. | |||
| 12/15/2008 | 34516 | ||
| Tl-the contact owns a 2007 jeep patriot. the contact stated that after taking his vehicle into the dealer for regular maintenance they advised him that the front driver and passenger lower control arm and ball joint had failed and needed to be replaced. approximately 30,000 apart the lower control arm and ball joint had failed again. the vehicle was repaired for both the driver and passenger lower control arm. the manufacturer was contacted and they advised him that he would be added to a case workers list. the failure mileage was approximately 34,516. tb | |||
| 12/06/2011 | |||
| Bought my 2007 jeep patriot in august of '11. took the vehicle to a mechanic on december 6th for routine oil change. he informed me that the ball joints and control arms would need replacing immediately to ensure the safety of my vehicle. we bought the vehicle with 29,000 miles on it, it is now at 34,000 and two months after the limited warranty has expired. | |||
| 07/20/2011 | 45064 | ||
| July 2011: submitted my vehicle to my local mechanic for a scheduled oil change and was advised that the ball bearing assembly was so structurally inept that the front wheels could be detached from the vehicle. repairs were made as was a major safety issue. nov 2011: about 4,000 miles later our jeep was scheduled another oil change, and the same mechanic noticed that since our last service the tie rods were in need of replacement. my mechanic advised that this is not typical of a vehicle that has total 49,000 miles and could not have predicted such issues between routine service appointments. | |||
| 04/24/2010 | 35000 | ||
| This vehicle is my daughters and when we took it in to have new tires installed they discovered the defects. in april 2010 my daughter complained of a clunking noise when she would hit a bump in the road. she called me and i assured her that it was safe to drive with only 35000 miles on the vehicle. during this same timeframe she took this jeep in for a regular oil change and at billion motors in sioux falls,sd and they tell her she has a bad tie rod end. again i assure her that with only 35000 miles it is okay to drive. i have been a mechanic for over 30 years, but i was wrong. when we took this jeep in to new tires installed the technician informed us that the right front lower ball joint and the left front outer tie rod end were defective. we went to the tire shop and he showed me the defective parts, so i had new parts installed. at this time the vehicle was four years old or new and had 44,000 miles. if this vehicle had been abused maybe these parts would be bad, but it never leaves the highway. maybe jeep needs to install grease zerks in their parts. ball joints useed to last 150,000 miles, these must be new and improved -huh!!! having bad ball joints and tie rod ends on a vehicle three years old is just wrong. how many of these parts have failed and caused accidents? | |||
| 07/20/2011 | 45064 | ||
| July 2011: submitted my vehicle to my local mechanic for a scheduled oil change and was advised that the ball bearing assembly was so structurally inept that the front wheels could be detached from the vehicle. repairs were made as was a major safety issue. nov 2011: about 4,000 miles later our jeep was scheduled another oil change, and the same mechanic noticed that since our last service the tie rods were in need of replacement. my mechanic advised that this is not typical of a vehicle that has total 49,000 miles and could not have predicted such issues between routine service appointments. | |||
| 04/24/2010 | 35000 | ||
| This vehicle is my daughters and when we took it in to have new tires installed they discovered the defects. in april 2010 my daughter complained of a clunking noise when she would hit a bump in the road. she called me and i assured her that it was safe to drive with only 35000 miles on the vehicle. during this same timeframe she took this jeep in for a regular oil change and at billion motors in sioux falls,sd and they tell her she has a bad tie rod end. again i assure her that with only 35000 miles it is okay to drive. i have been a mechanic for over 30 years, but i was wrong. when we took this jeep in to new tires installed the technician informed us that the right front lower ball joint and the left front outer tie rod end were defective. we went to the tire shop and he showed me the defective parts, so i had new parts installed. at this time the vehicle was four years old or new and had 44,000 miles. if this vehicle had been abused maybe these parts would be bad, but it never leaves the highway. maybe jeep needs to install grease zerks in their parts. ball joints useed to last 150,000 miles, these must be new and improved -huh!!! having bad ball joints and tie rod ends on a vehicle three years old is just wrong. how many of these parts have failed and caused accidents? | |||
| 07/20/2011 | 45064 | ||
| July 2011: submitted my vehicle to my local mechanic for a scheduled oil change and was advised that the ball bearing assembly was so structurally inept that the front wheels could be detached from the vehicle. repairs were made as was a major safety issue. nov 2011: about 4,000 miles later our jeep was scheduled another oil change, and the same mechanic noticed that since our last service the tie rods were in need of replacement. my mechanic advised that this is not typical of a vehicle that has total 49,000 miles and could not have predicted such issues between routine service appointments. | |||
| 04/24/2010 | 35000 | ||
| This vehicle is my daughters and when we took it in to have new tires installed they discovered the defects. in april 2010 my daughter complained of a clunking noise when she would hit a bump in the road. she called me and i assured her that it was safe to drive with only 35000 miles on the vehicle. during this same timeframe she took this jeep in for a regular oil change and at billion motors in sioux falls,sd and they tell her she has a bad tie rod end. again i assure her that with only 35000 miles it is okay to drive. i have been a mechanic for over 30 years, but i was wrong. when we took this jeep in to new tires installed the technician informed us that the right front lower ball joint and the left front outer tie rod end were defective. we went to the tire shop and he showed me the defective parts, so i had new parts installed. at this time the vehicle was four years old or new and had 44,000 miles. if this vehicle had been abused maybe these parts would be bad, but it never leaves the highway. maybe jeep needs to install grease zerks in their parts. ball joints useed to last 150,000 miles, these must be new and improved -huh!!! having bad ball joints and tie rod ends on a vehicle three years old is just wrong. how many of these parts have failed and caused accidents? | |||
| 07/29/2011 | |||
| Ball joints needed replacement at 70,000 miles. | |||
| 10/03/2011 | 59000 | ||
| Tl* the contact owns a 2007 jeep patriot 4x4. the vehicle was with the dealer for routine maintenance when the technician advised that contact that the lower control arm ball joints were loose on both the front driver and passenger sides. the technician stated that the lower control arm would have to be replaced. the vehicle was repaired. the approximate failure mileage was 59,000. | |||
| 10/03/2011 | 59000 | ||
| Tl- the contact owns a 2007 jeep patriot 4x4. the vehicle was with the dealer for routine maintenance when the technician advised that contact that the lower control arm ball joints were loose on both the front driver and passenger sides. the technician stated that the lower control arm would have to be replaced. the vehicle was repaired. the approximate failure mileage was 59,000. kmj | |||
| 10/03/2011 | 59000 | ||
| Tl- the contact owns a 2007 jeep patriot. while at the dealer for routine maintenance the technician stated the front lower control arm ball joints were loose on both the front driver and passenger side. the technician stated the lower control arm would have to be replaced. the vehicle was repaired. the approximate failure mileage was 59,000. ds | |||
| 07/08/2011 | 43000 | ||
| Tl-the contact owns a 2007 jeep patriot 4x4. the contact stated that while driving 35 mph, an unknown noise was heard coming from the vehicle. the vehicle was then taken to an independent mechanic shop for inspection. after inspection, they noticed that the tie rods were loose, resulting in the ball joints also becoming loose. the mechanic repaired the tie rods, but not the ball joints. the dealer was not notified. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 43,000. sm. | |||
| 07/08/2011 | 43000 | ||
| Tl-the contact owns a 2007 jeep patriot 4x4. the contact stated while driving 35 mph there was a noise coming from his vehicle. the vehicle was then taken to a mechanic shop for inspection. after inspection they notice the tie rods loose which causes the ball joints to be loose also on the wheels. the mechanic repaired the tie rod but not the ball joints. the dealer was not contacted. the manufacturer was contacted and offered no assistance. the failure mileage was 43,000. mw | |||
| 05/30/2011 | 42533 | ||
| Tl*the contact owns a 2007 jeep patriot 4x4. while driving approximately 15 mph the contact heard a loud clanking sound and felt the vehicle shake. the contact was able to continue driving after pulling over to the side of the road briefly. the vehicle was taken to an independent mechanic who replaced the front driver and passenger side ball joints, tie rod and steering control assembly. the approximate failure mileage was 42,300. | |||
| 04/22/2011 | 59000 | ||
| Had 2007 jeep patriot 4x4 with 59,000 miles in for 4 new brakes. was told ball joints are also bad and need to be replaced immediately to avoid a catastrophic accident. over $1300 total repair. also recently replaced all 4 tires. this is a known problem that could easily prove fatal and should be recalled immediately. | |||
| 12/01/2010 | 1 | ||
| 2007 jeep patriot. consumer writes regarding problems with control arms, ball joints and sensors having to be replaced. *tgw the consumer was informed two different types of metals were used and when put together, it caused corrosion. also, all four tires had to be replaced. *jb | |||
| 09/15/2010 | 51000 | ||
| 2007 jeep patriot: went in for oil change at dealer, told control arms bad. only at 3 years/ 51,000 miles. also had problems with air conditioning draining boiling water on feet. filed complaint with chrysler re: the water and had fixed for the fourth time this summer. | |||
| 02/27/2010 | 50000 | 1 | |
| 1. went into firestone for oil change, and to look at my tires because i thought they were loose. 2. front control arms and ball joints are messed up, which caused severe damage to inner tires to where the wires inside the tire were showing from the outside. 3. had to replace control arms and front tires. *tr | |||
| SUSPENSION - FRONT | |||
| 08/27/2011 | 90000 | ||
| I am from canada and own a 2007 jeep patriot 4x4. i only use my vehicle for highway driving and never take it off road. i only drive it with care. recently, i brought my jeep to a dealership because of a strange noise. through a service, it was determined my lower ball joints were excessively worn to the point of being a safety hazard. they needed to be immediately replaced in addition to the control arms. this cost approximately $1000 cad. in reading over the internet, this seems to be a common manufacturing problem with issues across the board. there has never been a recall. there is no way the ball joints should be needing replacement in a vehicle that is only 3 years old with normal driving use. had i not brought my vehicle in for a service, this would not have been discovered and would possibly have lead to a serious accident. jeep needs to address this problem immediately before someone gets hurt. | |||
| 08/12/2011 | 60000 | ||
| On 08/12/2011 my wife was driving from ct to mass on the highway to pick up our 3 year old daughter at her mothers, when suddenly the jeep started to shake. on 08/13/2011 brought car to mechanic and he said ball joints had to be replaced immediately, and the car was unsafe to drive. he said she was lucky the wheels didn't fall off. 08/13/2011 called dealership, branhaven in branford, ct and found a recall but it's vin number specific, and does not match our jeep. dealer suggested call chrysler direct for assistance...chrysler said the car needs to go to dearship to be diagnosed. now will cost more money that we don't have. this seems to be a typical problem with 07 jeep patriots, the car is 4 years old with less than 60k miles..this is not an off road vehicle. this type of problem needs to be addressed by chrysler immediately. fortunately no one has been hurt. | |||
| 07/16/2011 | 70000 | ||
| Due to the design of the ball joints where there is no grease fitting the ball joints failed and caused massive misalignment. this also cause tires to go flat due to uneven wear and ruined the front suspension of the vehicle. | |||
| 07/01/2011 | 45000 | ||
| 2007 jeep patriot, new tie rods at 24000 miles, had to change all of the disc brakes due to rust and cracking at 48000 miles, told by our mechanic that it was unsafe to drive. at our last vehicle inspection on 07-01-2011 we were told that it needs new ball joints since they were cracking, the car has less that 60,000 miles. | |||
| 07/16/2011 | 70000 | ||
| Due to the design of the ball joints where there is no grease fitting the ball joints failed and caused massive misalignment. this also cause tires to go flat due to uneven wear and ruined the front suspension of the vehicle. | |||
| 07/01/2011 | 45000 | ||
| 2007 jeep patriot, new tie rods at 24000 miles, had to change all of the disc brakes due to rust and cracking at 48000 miles, told by our mechanic that it was unsafe to drive. at our last vehicle inspection on 07-01-2011 we were told that it needs new ball joints since they were cracking, the car has less that 60,000 miles. | |||
| 07/16/2011 | 70000 | ||
| Due to the design of the ball joints where there is no grease fitting the ball joints failed and caused massive misalignment. this also cause tires to go flat due to uneven wear and ruined the front suspension of the vehicle. | |||
| 07/01/2011 | 45000 | ||
| 2007 jeep patriot, new tie rods at 24000 miles, had to change all of the disc brakes due to rust and cracking at 48000 miles, told by our mechanic that it was unsafe to drive. at our last vehicle inspection on 07-01-2011 we were told that it needs new ball joints since they were cracking, the car has less that 60,000 miles. | |||
| 05/05/2011 | 50000 | ||
| Both front ball joints bad at approx. 50,000 never taken off road and its my wifes who never goes over the speed limit just goes to work and grocery. going to be about $1200 to fix and said my vechicle is 2 months from date of free replacement through recall | |||
| 07/19/2011 | 21112 | ||
| I noticed a clunk in my 2007 jeep patriot, when turning or going over bumps. i brought the car to the dealer (grava chrysler jeep dodge) and was told the lower control arm/ ball joints on both sides have failed, and the vehivcle was unsafe to drive after only 21,112 miles. vin (1j8ff48wx7d279221) | |||
| 05/05/2011 | 50000 | ||
| Both front ball joints bad at approx. 50,000 never taken off road and its my wifes who never goes over the speed limit just goes to work and grocery. going to be about $1200 to fix and said my vechicle is 2 months from date of free replacement through recall | |||
| 07/19/2011 | 21112 | ||
| I noticed a clunk in my 2007 jeep patriot, when turning or going over bumps. i brought the car to the dealer (grava chrysler jeep dodge) and was told the lower control arm/ ball joints on both sides have failed, and the vehivcle was unsafe to drive after only 21,112 miles. vin (1j8ff48wx7d279221) | |||
| 05/05/2011 | 50000 | ||
| Both front ball joints bad at approx. 50,000 never taken off road and its my wifes who never goes over the speed limit just goes to work and grocery. going to be about $1200 to fix and said my vechicle is 2 months from date of free replacement through recall | |||
| 07/19/2011 | 21112 | ||
| I noticed a clunk in my 2007 jeep patriot, when turning or going over bumps. i brought the car to the dealer (grava chrysler jeep dodge) and was told the lower control arm/ ball joints on both sides have failed, and the vehivcle was unsafe to drive after only 21,112 miles. vin (1j8ff48wx7d279221) | |||
| 07/08/2011 | 69000 | ||
| Tl- the contact owns a 2007 jeep patriot. the contact stated that during a failed inspection, the front lower control, lower ball joint seperated from the vehicle. the dealer diagnosed that the suspension would need repair; the failure was repaired. the manufacturer was notified and did not assist the contact. the failure and current mileage was 69,000. nw | |||
| 12/07/2010 | 32000 | ||
| At an oil change and inspection in early december 2010, the jeep dealer told me my front tie rod ends and control arms needed replacement. everything else was fine. my 2007 jeep only had 32k miles on it, so i finally got them to pay part of this. two weeks later, while i drove my car to the dealer for the repairs, the car started jack hammering. it was as if the brakes were being pulsed on and off hard. (my foot was not on the pedal and i was driving 55 mph) the dealership told me next day that my front brakes were fried and loaded with rust, and unsafe to drive. i paid them for the repairs. a week later, the pulsing reoccurred, and then a rear brake locked up. i had to get those rotors, calipers and pads replaced too. my problems continued. i had jeep look again. they could not replicate the problem. the problem is infrequent, but i continue to have a lesser pulsing sensation and a dragging sensation, like pushing a shopping cart with a bad wheel. two days ago, i took my car to an independent shop. they couldn't replicate the problem, but told me my new tires (less than 5k miles) have already been damaged by this brake problem. they also pointed out how extremely rusty the axles and axle nuts are. so rusty, you can't tell they are nuts. i am driving around now wondering if my wheels and hubs will fly off the car at any minute because there is no metal left to hold them on. why would these parts rust so badly, and so quickly? why would the dealer put brand new rotors and calipers on such severely rusted axles and nuts without telling me? don't they care if i'm safe? i have since found out from researching this, that others have the same problems with premature failures of control arms, brakes, etc. due to rust. i also found out t jeep is not (has never) notified me of recalls. aren't they required to do that? then again, they sold me a brand new car without the federally mandated mulroney sticker, and lied to me about the mpg. | |||
| 05/03/2011 | 39000 | ||
| Two front end lower ball joints gone bad at only 39,000 miles; had to have replaced out of pocket for safety reasons | |||
| 03/15/2011 | 45000 | ||
| Excessive wear in both the left and right lower control arms/ball joints was detected during routine maintenance of our 2007 jeep patriot. due to their condition, it was not advisable to drive vehicle. vehicle had 45,061 miles on it. though this is a known issue with jeep patriots, chrysler would not pay for repair since repair was not performed at dealer (it was not safe or feasible to get vehicle to dealer). after having this issue with the patriot, i had my 2009 jeep compass inspected. at 31,000 miles, signs of failure where found in the right lower ball joint. somethings needs to be done before a fatal accident occurs | |||
| 01/15/2011 | 32000 | ||
| I had read about the problems with the ball joints on the jeep patriot. i indeed checked the balls joints and they are cracking at only 32000 miles look like the balls joints of a 100000 car with 10 years of use. this is a known problem that is defective from the manufacturer. how can a car that is known as trail rated not be able to take normal pavement use with so little miles. chrysler needs to put a a recall for it. before they have safety issues and get bad publicity from it like what happened to toyota | |||
| 01/06/2011 | 37000 | ||
| I just had my vehicle serviced and was told that my lower front ball joint has failed prematurely. i noticed that this isn't an isolated problem, plenty of jeep owners have similar issues. i'm just out of my warranty, and chrysler jeep will not identify this as a problem. | |||
| 12/27/2010 | 26300 | ||
| Front ball joint replacement on a 2007 jeep patriot with 26300 miles. jeep was neve off-road. just out of warranty and fighting with jeep to get reimbursment. just cost me $760.00 to replace both ball joints. | |||
| 12/17/2010 | |||
| Ball joints/control arms on 07 jeep patriot are a safety issue. my car will not pass inspection because they are flapping in the breeze. i have to somehow come up with 1300.00 at xmas time for my car to pass, and i have no clue how. this is a known issue. all you have to do is type 07 jeep patriot ball joint) in a search engine and you will see many of complaints/issues. there should definitely be a recall on this for safety reasons. thank you, justin | |||
| 10/12/2009 | 1000 | ||
| Seat slider & ball joints jeep patriot 2007 4x4 & rear suspension---reported seat coming out of locked position after having to hit break a little hard in forward and also happened in reverse. made 3 complaints to the same dealer and finally had it replaced. reported to same dealer about noise in the front and rear of car, after having to replace all 4 tires at 19,000 miles because they were bald. dealer said nothing was wrong however young lad that installed tires said ball joints were loose and rear end was seized. never been off road and commute to work is 10 miles one way on expressway. included is complaint about tires, goodyear 205/70r16 all season. lasted 19,000 miles and all were bald. rotated every 5,000 miles and because they are the only ones that make that tire size besides dunlop had no choice but to replace them with the same as i'm canadian here and dunlop is not readily available. other alternative was to buy all new rims and tires in 17. am currently fighting with chrysler to fix the suspension issues since the dealer was aware of it well within the warranty period. i encourage everyone to report problems here and to the head office of the company and don't give up until you receive satisfaction. they ask for us to bail them out, then show responsibility and use better quality parts to build the product. | |||
| 11/09/2010 | 21000 | ||
| In a car used only in city roads: - 21000 miles: power steering pump, gear and nuts (jeep covered) - 32000 miles: left ball joint replaced (jeep covered) - 45000 miles: right ball joint needs replacement (not covered by jeep) this has created a lot of additional charges not covered by jeep like alignment, tires, etc. jeep liberty was also recalled due to a similar problem. please consider this problem as from the current list of 37 complains for this car(including this) 24 are for the same problem i am reporting. | |||
| 10/29/2010 | 43000 | ||
| Ball joints need to be replaced at 43,000 now need new tires because of the ball joints. found out that need entire new control arms in order to replace the ball joints | |||
| 10/12/2010 | 26300 | ||
| 2007 jeep patriot with 26,000 miles, purchased new from dealer. noticed tires worn and went to mechanic to replace two front tires. i was informed that the lower ball joints and control arms needed to be replaced at they were loose only after 26,000 miles of light driving, never off road. | |||
| 10/12/2009 | 36700 | ||
| Ball joints needed replaced after 36,700 that was exactly 700 miles over warranty. now tires are shot as well because of the ball joints. took it to dealership they replaced now patriot is out of alignment. | |||
| 10/14/2010 | 38700 | ||
| 2007 jeep patriot 4x4, lower ball joint failure noted at 38,700 miles, 14oct2010. | |||
| 10/12/2010 | 26300 | ||
| 2007 jeep patriot with 26,000 miles, purchased new from dealer. noticed tires worn and went to mechanic to replace two front tires. i was informed that the lower ball joints and control arms needed to be replaced at they were loose only after 26,000 miles of light driving, never off road. | |||
| 10/12/2009 | 36700 | ||
| Ball joints needed replaced after 36,700 that was exactly 700 miles over warranty. now tires are shot as well because of the ball joints. took it to dealership they replaced now patriot is out of alignment. | |||
| 10/14/2010 | 38700 | ||
| 2007 jeep patriot 4x4, lower ball joint failure noted at 38,700 miles, 14oct2010. | |||
| 10/12/2010 | 26300 | ||
| 2007 jeep patriot with 26,000 miles, purchased new from dealer. noticed tires worn and went to mechanic to replace two front tires. i was informed that the lower ball joints and control arms needed to be replaced at they were loose only after 26,000 miles of light driving, never off road. | |||
| 10/12/2009 | 36700 | ||
| Ball joints needed replaced after 36,700 that was exactly 700 miles over warranty. now tires are shot as well because of the ball joints. took it to dealership they replaced now patriot is out of alignment. | |||
| 10/14/2010 | 38700 | ||
| 2007 jeep patriot 4x4, lower ball joint failure noted at 38,700 miles, 14oct2010. | |||
| 10/12/2009 | 36700 | ||
| Ball joints needed replaced after 36,700 that was exactly 700 miles over warranty. now tires are shot as well because of the ball joints. took it to dealership they replaced now patriot is out of alignment. | |||
| 10/14/2010 | 38700 | ||
| 2007 jeep patriot 4x4, lower ball joint failure noted at 38,700 miles, 14oct2010. | |||
| 09/01/2010 | 45000 | ||
| Lower ball joints on 2007 jeep patriot shot at 45,000 miles. according to three mechanics who saw the problem, the problem is severe and i've been advised to either not drive the car or immediately repair the problem. each mechanic said the ball joints should not go at 45,000 miles and noted several issues with chrysler and failed ball joints. while on a lift, one mechanic showed me how my two front tires can simply be moved side to side. that should never happen i was informed. very dangerous as it can cause the wheel to fly off the car. i've been hearing noise and feeling tire shakes for awhile now. thought it was my brakes..which by the way also need replacing however i am being advised to spend my money first on the ball joints since it is an immdeiate major safety concern. not feeling very safe, especially with my two children in the car! | |||
| 08/22/2010 | 41000 | ||
| Normal, routine driving with vehicle 41,000 miles and the ball joints failed, along with lower control arms. | |||
| 01/13/2010 | 39000 | 1 | |
| The lower control arms of my 2007 jeep patriot had to be replaced in january,2010 . i was told that my tire could fall off - funny because i have all my service work done at the dealership - they replaced them for about $125 as a courtesy - never mentioned a possible problem during any prior visit - 39,000 on jeep. *tr | |||
| 08/24/2009 | 48000 | 1 | |
| Front & rear wheel bearings on my 2007 jeep patroit. when i first picked up this vehicle as a least vehicle, my father, who is a former chrysler engineering technician of highland park mich told me to take it back to the dealer and have the front and rear wheel bearings inspected. he said he suspects they are faulty because he said he heard them making a grinding noise. as soon as time permitted i did that and the dealership, richmond chrysler replaced the rear bearings only. they supposedly road tested the car and said it was finished. i picked it up and had my father also road test it. he said the front bearings were making a worse noise than ever and they should have caught this at the dealership. when i ask the dealership about it, they said it was no longer covered as my warranty had run out. on monday of this week i was forced to take it back and get it fixed. the dealership has ordered the part three different times and all the bearings were bad and returned by the dealership. they finally received a good set and now they give me a bill of $1400.00. my father retired in 2006 after working 41 years. i think this is very unfair and shows little concern for the costumer who is by law (right) till proven otherwise. i don't mind paying a fair portion of the bill but don't you think it would show good concern for the costumer if you came through too and recognized that they were bad to begin with and covered at half the cost. your store policy's are to treat all costumers right. so tell me what is fair about this. we've bought chrysler products for over 30 years but i tell you other products on the market are looking better. i feel i shouldn't have to pay anything as i did report this from the very beginning of my lease and it was not corrected. please comment, because i feel i'm being treated unfairly and i'm at the point of calling the news papers. if you want the bad publicity, fine, i'll be glad to complain to them. *tr | |||
| SUSPENSION - REAR | |||
| 10/12/2009 | 1000 | ||
| Seat slider & ball joints jeep patriot 2007 4x4 & rear suspension---reported seat coming out of locked position after having to hit break a little hard in forward and also happened in reverse. made 3 complaints to the same dealer and finally had it replaced. reported to same dealer about noise in the front and rear of car, after having to replace all 4 tires at 19,000 miles because they were bald. dealer said nothing was wrong however young lad that installed tires said ball joints were loose and rear end was seized. never been off road and commute to work is 10 miles one way on expressway. included is complaint about tires, goodyear 205/70r16 all season. lasted 19,000 miles and all were bald. rotated every 5,000 miles and because they are the only ones that make that tire size besides dunlop had no choice but to replace them with the same as i'm canadian here and dunlop is not readily available. other alternative was to buy all new rims and tires in 17. am currently fighting with chrysler to fix the suspension issues since the dealer was aware of it well within the warranty period. i encourage everyone to report problems here and to the head office of the company and don't give up until you receive satisfaction. they ask for us to bail them out, then show responsibility and use better quality parts to build the product. | |||
| 08/16/2010 | 36500 | ||
| 2007 jeep patriot 4x4 with almost 37k miles needs new rear brakes and ball joints. repair is approximately $1,000. this has never been taken off roading although it is trail rated . brakes and ball joints should not fail so soon and the consumer should not have to pay such a high repair cost. jeeppatriot.com and other sites have several complaints on the same issue. this could be a serious safety issue, especially if there were an inexperienced driver at the wheel! | |||
| 08/24/2009 | 48000 | 1 | |
| Front & rear wheel bearings on my 2007 jeep patroit. when i first picked up this vehicle as a least vehicle, my father, who is a former chrysler engineering technician of highland park mich told me to take it back to the dealer and have the front and rear wheel bearings inspected. he said he suspects they are faulty because he said he heard them making a grinding noise. as soon as time permitted i did that and the dealership, richmond chrysler replaced the rear bearings only. they supposedly road tested the car and said it was finished. i picked it up and had my father also road test it. he said the front bearings were making a worse noise than ever and they should have caught this at the dealership. when i ask the dealership about it, they said it was no longer covered as my warranty had run out. on monday of this week i was forced to take it back and get it fixed. the dealership has ordered the part three different times and all the bearings were bad and returned by the dealership. they finally received a good set and now they give me a bill of $1400.00. my father retired in 2006 after working 41 years. i think this is very unfair and shows little concern for the costumer who is by law (right) till proven otherwise. i don't mind paying a fair portion of the bill but don't you think it would show good concern for the costumer if you came through too and recognized that they were bad to begin with and covered at half the cost. your store policy's are to treat all costumers right. so tell me what is fair about this. we've bought chrysler products for over 30 years but i tell you other products on the market are looking better. i feel i shouldn't have to pay anything as i did report this from the very beginning of my lease and it was not corrected. please comment, because i feel i'm being treated unfairly and i'm at the point of calling the news papers. if you want the bad publicity, fine, i'll be glad to complain to them. *tr | |||