Keystone Cougar 2008
Model Cougar made in 2008 by Keystone got 28 consumer complains as well as 2 recalls. Consumer complaints with reference, among others things, to equipment and service brakes, electric. There were some recalls concerningequipment and tires.
Model 2008
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT - OTHER - LABELS | ||||||||||||||||
| 11V561000 | KEYSTONE RV COMPANY | from 05/12/2006 to 02/12/2009 | V (Vehicle) | 805 | 02/19/2012 | MFR | KEYSTONE RV COMPANY | 11/22/2011 | 11/30/2011 | 567 | ||||||
| Defect Summary | Keystone is recalling certain model year 2007-2009 cougar fifth wheel trailers manufactured from may 12, 2006, through february 12, 2009, for incorrect information on the federal identification tag and tire and loading information label. these vehicles fail to comply with the requirements of part 567, certification. the subject vehicles were manufactured with a label that lists the maximum tire pressure of 80psi instead of the correct maximum pressure of 65psi. | |||||||||||||||
| Consequence Summary | Overinflating tires increases the risk of tire failure and property damage. | |||||||||||||||
| Corrective Summary | Keystone will mail to consumers the corrected label or the customer will have the option for dealers to install the label free of charge. the safety recall began on february 19, 2012. owners may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall number is 11-171.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| TIRES - TEMPORARY/EMERGENCY SPARE TIRE | ||||||||||||||||
| 10V063000 | KEYSTONE RV COMPANY | from 01/17/2008 to 03/14/2008 | V (Vehicle) | 2893 | 03/08/2010 | MFR | KEYSTONE RV COMPANY | 02/25/2010 | 02/25/2010 | |||||||
| Defect Summary | Keystone is recalling certain model year 2008-2010 cougar and laredo trailers and fifth wheel vehicles. these vehicles have experienced a limited number of failures with its spare tire carriers in particular, the spare tire carriers, when combined with a 16 spare tire and when installed on the bumper of a slide out bike/storage rack, may break or crack after time causing the spare tire to fall off. | |||||||||||||||
| Consequence Summary | If the tire carrier fails causing the tire to come loose, there is an increased risk of personal injury and property damage. | |||||||||||||||
| Corrective Summary | The remedy is to replace the spare tire carrier with a new spare tire carrier free of charge. the safety recall began onmarch 8, 2010. owners may contact keystone at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone rv recall no. 10-129.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT - ELECTRICAL | |||
| 07/30/2008 | 10000 | 1 | 06/13/2007 |
| Tl*the contact owns a 2008 keystone cougar. while driving at an unknown speed, the brakes failed. the contact examined the vehicle and noticed that the brake wire was pinched by the dump valve shafts. the dealer stated that the brake wires needed to be replaced and secured. the failure mileage was 10,000.update 09/10/08 *cw the consumer stated the wires were laying loose and not secured in the area of the dump valves. updated 09/16/08. *jb | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 11/03/2008 | |||
| Tl*the contact owns a 2009 (na) keystone cougar recreational trailer. the contact stated that the camper heating system in the rear of the camper was so hot that blisters formed on the bottom of her feet. she stated that heat does not travel to the front of the camper. the camper leaks because the holes for the drain were installed improperly. the spare tire mount in the rear was also defective. the contact feels that the camper is very unsafe due to the leaks and the heating system. she called keystone, but they were not helpful. she believes that keystone should be responsible for the repairs. the vin and mileages were unknown. | |||
| SERVICE BRAKES, ELECTRIC | |||
| 07/30/2008 | 10000 | 1 | 06/13/2007 |
| Tl*the contact owns a 2008 keystone cougar. while driving at an unknown speed, the brakes failed. the contact examined the vehicle and noticed that the brake wire was pinched by the dump valve shafts. the dealer stated that the brake wires needed to be replaced and secured. the failure mileage was 10,000.update 09/10/08 *cw the consumer stated the wires were laying loose and not secured in the area of the dump valves. updated 09/16/08. *jb | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 07/17/2009 | 5000 | 2 | 11/07/2007 |
| Tl*the contact owns a 2008 keystone cougar fifth wheel. while driving 55 mph, the two passenger side tires blew out. the contact believes that the weight of the fifth wheel caused the tires to fail. he stated that the manufacturer put cheap wheels on the vehicle in order to save money. the failure mileage was not applicable. updated 08/31/09 *bf the brakes on the rv were extremely loud everytime they were applied. updated 09/09/09. jb | |||
| STRUCTURE | |||
| 07/17/2009 | 5000 | 2 | 11/07/2007 |
| Tl*the contact owns a 2008 keystone cougar fifth wheel. while driving 55 mph, the two passenger side tires blew out. the contact believes that the weight of the fifth wheel caused the tires to fail. he stated that the manufacturer put cheap wheels on the vehicle in order to save money. the failure mileage was not applicable. updated 08/31/09 *bf the brakes on the rv were extremely loud everytime they were applied. updated 09/09/09. jb | |||
| 11/03/2008 | |||
| Tl*the contact owns a 2009 (na) keystone cougar recreational trailer. the contact stated that the camper heating system in the rear of the camper was so hot that blisters formed on the bottom of her feet. she stated that heat does not travel to the front of the camper. the camper leaks because the holes for the drain were installed improperly. the spare tire mount in the rear was also defective. the contact feels that the camper is very unsafe due to the leaks and the heating system. she called keystone, but they were not helpful. she believes that keystone should be responsible for the repairs. the vin and mileages were unknown. | |||
| TIRES | |||
| 08/15/2011 | 3000 | ||
| Tl* the contact owns a 2008 keystone cougar rv equipped with duro tires, size 225/75/d15. the contact stated that the vehicle was parked when he noticed that all of the tires were dry rotted. the vehicle was not taken to have the failure diagnosed or repaired. an authorized dealer was notified, but offered no assistance. the failure mileage was 3,000. | |||
| 08/15/2011 | 3000 | ||
| Tl- the contact owns a 2008 keystone cougar rv equipped with duro tires, size 225/75/d15. the contact stated that the vehicle was parked when he noticed that all of the tires were dry rotted. the vehicle was not taken to have the failure diagnosed or repaired. an authorized dealer was notified, but offered no assistance. the failure mileage was 3,000. kmj | |||
| 08/15/2011 | 3000 | ||
| Tl-the contact owns a 2008 keystone cougar equipped with duro tires, size 225/75/d15. the contact stated that the vehicle was parked when he noticed that all of the tires were dry rotted. the vehicle was not taken to have the failure diagnosed or repaired. an authorized dealer was notified, but offered no assistance. the failure mileage was 3,000. sm. | |||
| 07/31/2011 | 1000 | ||
| Tl-the contact owns a 2008 keystone cougar with duro h7a-15st tires, size 225/75r15(n/a). the contact stated found fractures in the side wall of all four tires and contacted the manufacturer. the manufacturer replaced the tires but the contact noticed fractures on the replacement tires as well. the manufacturer advised that the replacement tires were not under warranty so there was nothing they can do to assist. the failure mileage was 1,000. kmj | |||
| 07/31/2011 | 1000 | ||
| Tl-the contact owns a duro h7a-15st 225-75d/r15 on a 2008 keystone cougar. the contact stated after noticing cracks in the side wall of all four tires the contact called the manufacturer. the manufacturer replaced the cracked tires with brand new tires. the contact notice cracks in the replacement tires and called the manufacturer. the manufacturer stated the replacement tires were not under warranty so there is nothing they can do. the contact stated the vehicle was unsafe to drive due to the cracks on the sidewall. the failure mileage was 1,000. jo | |||
| 08/10/2010 | 5000 | ||
| I own a 2008 cougar 5th wheel rv made by keystone rv in indiana. after a trip to texas and only putting on 5000 miles i noticed that the tires were splitting in the treads. i never thought about checking tire quality when i bought this tire but it turns out that keystone occassionally slips on cheap bias ply tires rather than radials. these tires were replaced again with bias plys however a year later they started cupping and wearing unevenly. i have now replaced these tires at my cost with good year radials. the bottom line here is that keystone puts together inferior products to improve their bottom line. | |||
| 07/17/2009 | 5000 | 2 | 11/07/2007 |
| Tl*the contact owns a 2008 keystone cougar fifth wheel. while driving 55 mph, the two passenger side tires blew out. the contact believes that the weight of the fifth wheel caused the tires to fail. he stated that the manufacturer put cheap wheels on the vehicle in order to save money. the failure mileage was not applicable. updated 08/31/09 *bf the brakes on the rv were extremely loud everytime they were applied. updated 09/09/09. jb | |||
| TRAILER HITCHES | |||
| 07/31/2010 | 4999 | ||
| Tl-the contact owns a 2008 keystone cougar fifth wheel rv trailer. while driving 60 mph and the trailer was being pulled there was an accident and both vehcile rolled over in a ditch and was total. the contact stated the design of the hitch pin box allows the trailer to be disconnected from his truck (2007 dodge ram 2500). the contact does not know if the hitch pin was the cause of the accident. he stated two semi trucks flew passed him at a speed causing the trailer and the truck to roll over and they became disconnected. the trailer and the truck were both total. no one was injuried and the police was called a report is available if needed. the dealer was not notified. the manufacturer was sent an email after the accident for the ceo to give him a call. no response as yet. the failure mileage was 4,999.-mw | |||
| UNKNOWN OR OTHER | |||
| 02/04/2011 | 8000 | ||
| Spare tire holder on extendable bumper of my 5th wheel trailer failed at welds with a st 235 80r 16 tire on it. caught it as i was rotating tires and removed tire from holder. i repaired it by welding a brace on it but it failed again at another weld. i removed it and scrapped it and carry spare in back of truck. 6-10-12 i read the recall on the good sam website and realized i had the same problem. | |||
| VISIBILITY | |||
| 11/17/2008 | 4500 | 1 | |
| We currently own a 2008 29 sab keystone cougar 5th wheel travel trailer. keystone isn't recognizing a heating system problem within our unit, suburban sf-30f model furnace. i don't believe the problem is within the furnace, yet. history is following: front floor registers produce 20 to 0 cfms, back rv registers produce 80 to over 150 cfms. temperature difference are unsafe, with thermostat placement at the front of the rv. it could be a ducting problem within the unit or problem with the furnace itself. our dealer, a local hvac company as well as duct layout specialist from insco. inc. have found problems. all cfm measurements have been recorded by two professionals in the hvac industry as well as our dealer, crestview rv. we and our dealer contaced keystone requesting remedies that will not void warranties, keystone repeatedly states our unit is working to manufacturer specs, even though the dealer as acknoledged there problems. upon requesting specs for our unit keystone states they do not have them. this is extremely hard to believe. our 2008 rv has been in service over 60 days for the same problem. keystone suggested closing registers to force more heat elsewhere, the suburban website documentation clearly states that this may damage the furnace. suggestion two of keystone: turn on the heater and let it run, then do temperature readings in each room. crestview did this on 1/27/09, ourside temps 29 to 31 degrees. findings support our claims, room temperatures containing registers: front bedroom 57 deg, front bath 54 deg, living room 69 deg, rear bath 91 deg. thermostat set at 70 degrees, the heater did not shut off all night.tthe sealed combustion chamber is not going to tolerate these continuted extremes and will crack. apparently keystone believes this is within specs as they stated following the tests. no visible damages can be recorded, but continued keystone's normal spec use could cause fire, carbon monoxide poisoning or death. *tr | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CA | LODI | 95240 | GEWEKE | 209-334-0987 |
| CA | PASO ROBLES | 93446 | SKY RIVER RV | 805-226-9292 |