Keystone Cougar 2011
Model Cougar made in 2011 by Keystone got 20 consumer complains as well as 6 recalls. Consumer complaints with reference, among others things, to electrical system and equipment adaptive. There were some recalls concerningelectrical system and equipment.
Model 2011
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | ||||||||||||||||
| 10V606000 | KEYSTONE RV COMPANY | from 06/01/2008 to 09/30/2009 | V (Vehicle) | 2693 | MFR | KEYSTONE RV COMPANY | 12/01/2010 | 12/07/2010 | ||||||||
| Defect Summary | Keystone is recalling certain model year 2011 sprinter, cougar and fuzion travel trailers equipped with siemens and murray one inch plug-in circuit breakers. the spring clip plug-in assembly may break or fail to provide sufficient force to maintain a proper electrical connection in the panel board. | |||||||||||||||
| Consequence Summary | This could lead to excessive temperature, arcing or thermal damage at the connection point and potential damage to the panel board's electrical insulation which could lead to fire, property damage, or personal injury. | |||||||||||||||
| Corrective Summary | Dealers will inspect the breakers and replace as necessary free of charge. the safety recall is expected to begin during december 2010. owners may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall no. 10-152.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| EQUIPMENT | ||||||||||||||||
| 12V355000 | KEYSTONE RV COMPANY | from 10/05/2009 to 10/24/2011 | V (Vehicle) | 1012 | 09/28/2012 | MFR | KEYSTONE RV COMPANY | 07/26/2012 | 07/26/2012 | |||||||
| Defect Summary | Keystone rv company (keystone) is recalling certain model year 2010-2012 cougar 26sab and 29res recreational vehicles manufactured from october 5, 2009, through october 24, 2011. the rear bumper, which holds the spare tire assembly, may experience metal fatigue causing the spare tire to separate from the vehicle. | |||||||||||||||
| Consequence Summary | Over time, the bumper may fail and/or separate from the vehicle, increasing the risk of personal injury and property damage. | |||||||||||||||
| Corrective Summary | Keystone will notify owners, and dealers will install a reinforcement kit free of charge. the safety recall began on september 28, 2012. owners may contact keystone at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone's recall campaign number is 12-178.owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
| 10V478000 | KEYSTONE RV COMPANY | V (Vehicle) | 5459 | 10/20/2010 | MFR | KEYSTONE RV COMPANY | 10/05/2010 | 10/13/2010 | ||||||||
| Defect Summary | Keystone is recalling certain model year 2011 recreational vehicles equipped with atwood 35 series range ovens. a potential exists for a small fracture within the line delivering gas to the oven cavity burner. such a fracture may cause propane gas to leak from the line. | |||||||||||||||
| Consequence Summary | A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury. | |||||||||||||||
| Corrective Summary | Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. the safety recall is expected to begin during october 2010. owner may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall no. 10-148.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| POWER TRAIN - AXLE ASSEMBLY | ||||||||||||||||
| 11V094000 | KEYSTONE RV COMPANY | from 12/02/2010 to 01/21/2011 | V (Vehicle) | 293 | 02/18/2011 | MFR | KEYSTONE RV COMPANY | 02/10/2011 | 02/15/2011 | |||||||
| Defect Summary | Keystone is recalling certain model year 2011 cougar and laredo travel trailers. the axles are installed backwards causing a slight reduction in braking torque and shortened brake lining service life. | |||||||||||||||
| Consequence Summary | Over time diminished braking capacity could lead to an increased risk of property damage and/or personal injury. | |||||||||||||||
| Corrective Summary | Dealers will inspect the axles to verify the brake wires are on the off-door side. if they are not, the axles will be removed and reversed. this service will be performed free of charge. the safety recall began on february 18, 2011. owners may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Keyston rv safety recall no. 11-162.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| TRAILER HITCHES | ||||||||||||||||
| 11V002000 | KEYSTONE RV COMPANY | from 03/31/2010 to 05/06/2010 | V (Vehicle) | 1086 | MFR | KEYSTONE RV COMPANY | 01/04/2011 | 01/05/2011 | ||||||||
| Defect Summary | Keystone is recalling certain model year 2010-2011 cougar, laredo and outback travel trailers equipped with lippert component hitch couplers for lack of indentation on the forward edge of the coupler. | |||||||||||||||
| Consequence Summary | If the coupler is lacking the indent it will lead to an increased risk of trailer separation from the hitch ball while towing resulting in property damage and/or vehicle crash. | |||||||||||||||
| Corrective Summary | Owners are asked to inspect the hitch coupler for the correct stamping. if the hitch coupler is not formed correctly arrangements will be made to replace it free of charge. the safety recall is expected to begin during january 2011. owners may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall no. 10-156.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| WHEELS | ||||||||||||||||
| 10V597000 | KEYSTONE RV COMPANY | V (Vehicle) | 2338 | 12/15/2010 | MFR | KEYSTONE RV COMPANY | 11/23/2010 | 12/03/2010 | ||||||||
| Defect Summary | Keystone is recalling certain model year 2011 travel trailers equipped with 15 x 6 white spoke or modular design steel wheels with a six hole bolt pattern. some of the wheels may have inadequate weld penetration between the outer ring and the center plate due to improper plate alignment. | |||||||||||||||
| Consequence Summary | There could be a potential wheel failure and wheel loss increasing the risk of a crash, or personal injury. | |||||||||||||||
| Corrective Summary | Keystone will replace the wheels free of charge. the safety recall began on december 15, 2010. owners may contact keystone at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall no. 10-157.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 06/06/2011 | |||
| Tl-the contact owns a 2011 keystone cougar fifth wheel trailer. the contact stated that while the air conditioner was in operation, the main circuit breaker would trip as a result of a wire shortage. in addition, the circuit breaker panel had become extremely hot to the touch. the failure recurred frequently. prior to the failure, the vehicle was repaired under nhtsa campaign id number: 10v606000 (electrical system: fuses and circuit breakers). the remedy was not sufficient and the vehicle was taken back to the dealer for diagnosis where they were unable to diagnose a problem. the manufacturer was made aware of the defect. the failure mileage was unknown. kmj | |||
| 06/06/2011 | |||
| Tl-the contact owns a 2011 keystone cougar fifth wheel trailer. the contact stated while the air conditioner was in operation the main circuit breaker would trip as a result of wire shortages. in addition, the circuit breaker panel was hot to the touch. the failure occurred frequently. the recall repair was performed prior to the failure under nhtsa campaign id number 10v606000 (electrical system: fuses and circuit breakers). the remedy was not sufficient and the vehicle was taken back to the dealer for diagnosis and they were unable to locate a problem. the manufacturer was made aware of the defect. the failure mileage was unknown. js | |||
| EQUIPMENT ADAPTIVE | |||
| 11/14/2012 | 4000 | ||
| Tl-the contact owns a 2011 keystone cougar rv. the contact stated that the furnace fuel line was leaking. the vehicle was taken to an authorized dealer who replaced the fuel line. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 4,000. kmj | |||
| 11/14/2012 | 4000 | ||
| Tl-the contact owns a 2011 keystone cougar rv. the contact stated the furnace fuel line leaked. the vehicle was taken to an authorized dealer who replaced the fuel line. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 4,000. js | |||
| FUEL/PROPULSION SYSTEM | |||
| 11/14/2012 | 4000 | ||
| Tl-the contact owns a 2011 keystone cougar rv. the contact stated that the furnace fuel line was leaking. the vehicle was taken to an authorized dealer who replaced the fuel line. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 4,000. kmj | |||
| 11/14/2012 | 4000 | ||
| Tl-the contact owns a 2011 keystone cougar rv. the contact stated the furnace fuel line leaked. the vehicle was taken to an authorized dealer who replaced the fuel line. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 4,000. js | |||
| STRUCTURE - BODY - BUMPERS | |||
| 10/01/2012 | 1 | ||
| 2011 cougar 26 sab. consumer writes in regards to rear bumper failure and recall that was issued. recall # 12v355000. *tgw the consumer stated a passerby informed him, that his rear bumper was about to fall out. the consumer stated the metal was extremely thin, and he wanted the bumper replaced with a heavy duty bumper. the dealer informed the consumer, the bumper would have toe be replaced with the same bumper as before. the consumer then went to a welding shop and had some braces put on. the welding shop, informed the consumer it may break again, due to the thin metal. | |||
| TIRES | |||
| 07/01/2011 | 2000 | ||
| Tl- the contact owns a 2011 keystone cougar equipped with power king tow max tires. the tire size was 235/80/r16 and the dot number was 83b5gpb1210. while driving 65 mph, the contact stated that the front drivers side tire blew out without warning. the dealer advised the contact to speak directly to the manufacturer who offered no assistance when notified of the failure. the vin was not available. the failure mileage was 2,000. rvk | |||
| 07/01/2011 | 2000 | ||
| Tl-the contact owns a 2011 keystone cougar equipped with power king tow max tires. the tire size was 235/80/r16 and the dot number was 83b5gpb1210. while driving 65 mph, the contact stated that the front driver side tire blew out without warning. the dealer advised the contact to speak directly to the manufacturer who offered no assistance when notified. the failure mileage was 2,000. bw | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| IN | EVANSVILLE | 47735 | AMERICAN RV CENTER | 812-867-5200 |