Keystone Cougar 2012

Model Cougar made in 2012 by Keystone got 9 consumer complains as well as 1 recall. Consumer complaints with reference, among others things, to electrical system and service brakes. There was one recall concerning equipment .

Cougar year 2012

Recalls
Consumer Complaints

Model 2012

Recalls

Campaign	Manufacturer	Manufacturing date	Type	# of units affected	Date Owner notified Mfg	Recall Initiated by	Manufacturers of recalled vehicles/products	Report Recieved Date	Record Creation Date
EQUIPMENT
12V355000	KEYSTONE RV COMPANY	from 10/05/2009 to 10/24/2011	V (Vehicle)	1012	09/28/2012	MFR	KEYSTONE RV COMPANY	07/26/2012	07/26/2012
Defect Summary	Keystone rv company (keystone) is recalling certain model year 2010-2012 cougar 26sab and 29res recreational vehicles manufactured from october 5, 2009, through october 24, 2011. the rear bumper, which holds the spare tire assembly, may experience metal fatigue causing the spare tire to separate from the vehicle.
Consequence Summary	Over time, the bumper may fail and/or separate from the vehicle, increasing the risk of personal injury and property damage.
Corrective Summary	Keystone will notify owners, and dealers will install a reinforcement kit free of charge. the safety recall began on september 28, 2012. owners may contact keystone at 1-866-425-4369.
Notes	Keystone's recall campaign number is 12-178.owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

Consumer Complaints

Fail date	miles	occurences
ELECTRICAL SYSTEM
09/01/2012	200	1
	The electric brake wiring that connects the coach body to the front axle was rubbing on the inside sidewall of the lf tire of the trailer. it has rubbed a polished groove in the sidewall of the tire. the wiring connecting the rear axle to the coach was rubbing on the interior surface of the lr wheel. i secured the wiring away from the tire and wheel and returned the fifth wheel to the dealer where i purchased it. keystone rv's attitude surprises me, they claim that the wire couldn't have been rubbing on the tire and wheel, because the wire would have been instantly ripped off. i have pictures to prove the wiring job was inadequate and shoddy. this issue can't be an isolated incident. i feel that keystone needs to have it's dealers inspect all trailer brake wiring. if the wires had been torn loose or shorted out, my 9,000 pound fifth wheel would have become a giant weight pushing me down hills! this is a clear safety issue. please let me know if you want my pictures forwarded to you. thank you! *tr
09/01/2012	200
	The electric brake wiring that connects the coach body to the front axle was rubbing on the inside sidewall of the lf tire of the trailer. it has rubbed a polished groove in the sidewall of the tire. the wiring connecting the rear axle to the coach was rubbing on the interior surface of the lr wheel. i secured the wiring away from the tire and wheel and returned the fifth wheel to the dealer where i purchased it. keystone rv's attitude surprises me, they claim that the wire couldn't have been rubbing on the tire and wheel, because the wire would have been instantly ripped off. i have pictures to prove the wiring job was inadequate and shoddy. this issue can't be an isolated incident. i feel that keystone needs to have it's dealers inspect all trailer brake wiring. if the wires had been torn loose or shorted out, my 9,000 pound fifth wheel would have become a giant weight pushing me down hills! this is a clear safety issue. please let me know if you want my pictures forwarded to you. thank you!
SERVICE BRAKES
09/01/2012	200	1
	The electric brake wiring that connects the coach body to the front axle was rubbing on the inside sidewall of the lf tire of the trailer. it has rubbed a polished groove in the sidewall of the tire. the wiring connecting the rear axle to the coach was rubbing on the interior surface of the lr wheel. i secured the wiring away from the tire and wheel and returned the fifth wheel to the dealer where i purchased it. keystone rv's attitude surprises me, they claim that the wire couldn't have been rubbing on the tire and wheel, because the wire would have been instantly ripped off. i have pictures to prove the wiring job was inadequate and shoddy. this issue can't be an isolated incident. i feel that keystone needs to have it's dealers inspect all trailer brake wiring. if the wires had been torn loose or shorted out, my 9,000 pound fifth wheel would have become a giant weight pushing me down hills! this is a clear safety issue. please let me know if you want my pictures forwarded to you. thank you! *tr
09/01/2012	200
	The electric brake wiring that connects the coach body to the front axle was rubbing on the inside sidewall of the lf tire of the trailer. it has rubbed a polished groove in the sidewall of the tire. the wiring connecting the rear axle to the coach was rubbing on the interior surface of the lr wheel. i secured the wiring away from the tire and wheel and returned the fifth wheel to the dealer where i purchased it. keystone rv's attitude surprises me, they claim that the wire couldn't have been rubbing on the tire and wheel, because the wire would have been instantly ripped off. i have pictures to prove the wiring job was inadequate and shoddy. this issue can't be an isolated incident. i feel that keystone needs to have it's dealers inspect all trailer brake wiring. if the wires had been torn loose or shorted out, my 9,000 pound fifth wheel would have become a giant weight pushing me down hills! this is a clear safety issue. please let me know if you want my pictures forwarded to you. thank you!
WHEELS
09/01/2012	200	1
	The electric brake wiring that connects the coach body to the front axle was rubbing on the inside sidewall of the lf tire of the trailer. it has rubbed a polished groove in the sidewall of the tire. the wiring connecting the rear axle to the coach was rubbing on the interior surface of the lr wheel. i secured the wiring away from the tire and wheel and returned the fifth wheel to the dealer where i purchased it. keystone rv's attitude surprises me, they claim that the wire couldn't have been rubbing on the tire and wheel, because the wire would have been instantly ripped off. i have pictures to prove the wiring job was inadequate and shoddy. this issue can't be an isolated incident. i feel that keystone needs to have it's dealers inspect all trailer brake wiring. if the wires had been torn loose or shorted out, my 9,000 pound fifth wheel would have become a giant weight pushing me down hills! this is a clear safety issue. please let me know if you want my pictures forwarded to you. thank you! *tr
09/01/2012	200
	The electric brake wiring that connects the coach body to the front axle was rubbing on the inside sidewall of the lf tire of the trailer. it has rubbed a polished groove in the sidewall of the tire. the wiring connecting the rear axle to the coach was rubbing on the interior surface of the lr wheel. i secured the wiring away from the tire and wheel and returned the fifth wheel to the dealer where i purchased it. keystone rv's attitude surprises me, they claim that the wire couldn't have been rubbing on the tire and wheel, because the wire would have been instantly ripped off. i have pictures to prove the wiring job was inadequate and shoddy. this issue can't be an isolated incident. i feel that keystone needs to have it's dealers inspect all trailer brake wiring. if the wires had been torn loose or shorted out, my 9,000 pound fifth wheel would have become a giant weight pushing me down hills! this is a clear safety issue. please let me know if you want my pictures forwarded to you. thank you!