Keystone Keystone

Model Keystone made by Keystone got 10 consumer complains there are 2 investigations as well as 2 service bulletins. Consumer complaints with reference, among others things, to electrical system, engine and engine cooling and equipment. Technical service bulletines regarding electrical system, equipment. The car had some investigations: electrical system, equipment.

Model 9999

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS
03010303/01/200310002240Slide out supplemental circuit breaker. *tt08/18/2003
EQUIPMENT
0302812/09/200210000859Tail-gator bed repair. *tt04/02/2003

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
ELECTRICAL SYSTEM
SQ98016KEYSTONE, INC.08/20/199809/18/1998WIRING UNDER THE TRAILER MAN CAUSE FIRE
 Keystone issued a technical servic bulletin informing dealers of a possible problem related to the wiring under the trailer
EQUIPMENT - RECREATIONAL VEHICLE
EQ08015KEYSTONE, INC.12/30/200804/29/2010Irvine Shade & Door Glass Shower Doors
 On september 6, 2007 keystone rv company notified nhtsa (07v-411) that certain irvine shade & door glass shower doors with towel bars could break if pressure is applied to the towel bar.the risk of glass breakage can result in personal injury.keystone stated that vehicles produced between october 19, 2006 and july 26, 2007 were affected.on december 4, 2008 coachmen rv notified nhtsa (08v-639) that coachmen vehicles produced between june 15, 2001 and august 6, 2007 also contained this equipment.on 12/30/2008, rmd mailed irvine an ir letter requesting its customer list and determination on whether an equipment defect report would be filed with nhtsa.after no response, another ir letter was mailed to irvine on 3/5/2009.irvine submitted a customer list to nhtsa's chief counsel on 6/4/2009 requesting confidentiality for its customer list.however, no letter was submitted answering rmd's questions on whether a defect report would be filed.on 11/13/2009, chief counsel granted confidentiality to irvine's customer list while allowing limited release of oem names for needed rmd mailings.on 12/23/2009, rmd mailed ir letters to 161 companies identified as vehicle manufacturers & new vehicle alterers (out of 502 customers on irvine's customer list).ir response statistics below: ir letters mailed: 161 ir responses :72 no response :63 returned letters:26of those responding to rmd's ir letter, 75% (54 of 72 companies) stated they had never purchased the subject glass shower doors from irvine.irvine supplied many of these companies with a letter stating that the inclusion of their company name on the customer list submitted to nhtsa was done in error.no revised or corrected customer list was ever submitted to rmd.those companies that did purchase the subject shower doors chose not to file any subsequent defect reports citing ongoing reviews of warranty claims or no substantial warranty history at all.on 3/22/2010, another ir letter was mailed to irvine requesting a corrected customer list and defect determination.no response was ever received.preliminary referral to nhtsa chief counsel indicates this matter will not be addressed immediately due to current workload.future referral to ncc for civil penalties is likely considering irvine's inability to respond to several nhtsa information requests under 49 usc 30166.this eq is closed.

Consumer Complaints


Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
01/07/20131
 2010 keystone trailer. consumer writes in regards to transfer switch. *tgw the consumer stated there are no dealers in his immediate area, and he would like to get a list of dealers in order to have the recall done. recall # 11v577000. *jb
12/03/20121
 Keystone fusion fifth wheel rv camper. consumer writes in regards to recall notice of switch replacement. *smd the consumer stated he would like to have the problem corrected, but the camper is currently in use and it would be an inconvenience to move the camper. also, the truck that is used to move the camper is not available. the rv center stated they would replace the switch. however, keystone stated only parts and labor would be covered, not the service charge. *jb
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM
700106/12/2003
 Material or a device in the interior of the vehicle is projecting fumes. the fumes caused breathing, congestion problems and burning of the eyes. the location of the fumes was undetermined. (the correct model name outback rv 2003). *ak *scc *jb
EQUIPMENT - RECREATIONAL VEHICLE
01/01/19011
 Recall for dometic refrigerator. consumer wants to know why the charges for the recall. *nj
WHEELS
08/02/20041
 Wheel safety hazard on mounting hub on travel trailer.*mr the consumer stated he lost his wheels on the trailer on several occasions. *jb

Car dealers selling


StateCityZipNamePhone
WIOSHKOSH54904QUENT'S SERVICE CENTER