Keystone Rv Zeppelin
Model Zeppelin made by Keystone Rv got 14 consumer complains. Consumer complaints with reference, among others things, to electrical system, equipment and structure.
Model 2004
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 09/08/2004 | 17 | 07/08/2004 | |
| Purchased the unit in july 2004, everything has gone down hill from there. leaks in both rear and side slide. side slide fixed still leaks. low wheel well clearance. due to possible structural instability, issue with the zeppelin are not functioning properly. tanks do not drain properly, electrical problems. walls bowing. lost weight distribution bar on right side of hitch, facing front of the unit. possibly due to too much weight on one side, unit was pretty much empty upon return to dealer. rear slide seems to be to large for the area, leaving dents in the window treatment. took several trips, and everytime we would clean up there would be screws laying all over the floor near and around the rear slideout, as if it were coming apart.*ak the bathroom door did not close properly, windows were hard to open, the wall next to the bathroom door seemed bowed, possible mold problems, recessed lighting on tv area on floor never worked, spot light over tv worked occasionally, the awning has never rolled up right, the pipe or drain pip came off the kitchen sink. *jb | |||
| EQUIPMENT - RECREATIONAL VEHICLE | |||
| 08/01/2007 | 1 | ||
| We purchased a new springdale rv in 2004 that had a dometic refrigerator. in the summer of 2007 our fridge started leaking a yellow residue, smelled of ammonia and would not cool properly. we had to replace the cooling unit at our local rv dealership. recently we received a product recall on these refrigerators as there was a fire hazard. we completed all the forms and submitted our paid receipt for the repairs. we were informed that nothing could be done as we had already replaced the cooling unit and the recall would only install a safety shield to contain the fire in the event of a 'fatigue crack' occurring. after numerous telephone conversations with the customer support line i have found your email address on one of the forms and was hoping you could offer some assistance. *tr | |||
| 09/08/2004 | 17 | 07/08/2004 | |
| Purchased the unit in july 2004, everything has gone down hill from there. leaks in both rear and side slide. side slide fixed still leaks. low wheel well clearance. due to possible structural instability, issue with the zeppelin are not functioning properly. tanks do not drain properly, electrical problems. walls bowing. lost weight distribution bar on right side of hitch, facing front of the unit. possibly due to too much weight on one side, unit was pretty much empty upon return to dealer. rear slide seems to be to large for the area, leaving dents in the window treatment. took several trips, and everytime we would clean up there would be screws laying all over the floor near and around the rear slideout, as if it were coming apart.*ak the bathroom door did not close properly, windows were hard to open, the wall next to the bathroom door seemed bowed, possible mold problems, recessed lighting on tv area on floor never worked, spot light over tv worked occasionally, the awning has never rolled up right, the pipe or drain pip came off the kitchen sink. *jb | |||
| STRUCTURE | |||
| 09/08/2004 | 17 | 07/08/2004 | |
| Purchased the unit in july 2004, everything has gone down hill from there. leaks in both rear and side slide. side slide fixed still leaks. low wheel well clearance. due to possible structural instability, issue with the zeppelin are not functioning properly. tanks do not drain properly, electrical problems. walls bowing. lost weight distribution bar on right side of hitch, facing front of the unit. possibly due to too much weight on one side, unit was pretty much empty upon return to dealer. rear slide seems to be to large for the area, leaving dents in the window treatment. took several trips, and everytime we would clean up there would be screws laying all over the floor near and around the rear slideout, as if it were coming apart.*ak the bathroom door did not close properly, windows were hard to open, the wall next to the bathroom door seemed bowed, possible mold problems, recessed lighting on tv area on floor never worked, spot light over tv worked occasionally, the awning has never rolled up right, the pipe or drain pip came off the kitchen sink. *jb | |||
| 02/26/2004 | 3 | 02/01/2004 | |
| Plumbing leaks, flooding, mold growing inside cabinet finish (health hazard to my children) been in service many times, now dealership and manufacturer are refusing to help with the situation. *ak | |||
| 08/25/2004 | 1 | 08/25/2004 | |
| The first night we brought our new camper home, we noticed water on the floor from both slides. on our first trip with some rain, we had soaked carpets & a lifting kitchen floor. through research on the internet we have found that a large number of zepplin owners, got water damage the first time it rained with their slides open. the dealer couldn't get us in to look at it until next week. i feel that this is something that needs to be looked into due to the large number of people i have found with the same problem. our model is the z301 but through the reasearch we have found people with all the zepplin models leaking.*ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/23/2004 | 26 | 09/21/2004 | |
| Purchased a zeppelin z301 on a tuesday had an issue arise on thrusday. was told to keep the unit and create a list. the unit had frame support issues being out of level widthwise 1/2 inch per foot sagging. from this main issue was th start of my 26 line item list. *ak | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 09/15/2004 | 1 | 08/25/2004 | |
| Structural damage: the frame is not sufficient to handle the trailer. this caused tons of other problems, walls cracking, water in trailer, tanks not emptying properly.*ak | |||
| SUSPENSION | |||
| 03/15/2005 | 1 | 07/29/2004 | |
| The tires of my travel trailer rub against the top of the wheel well because of the lack of adequate clearance. this is a systemic problem with the earlier versions of this travel trailer, the keystone zeppelin z301. there is only about 1 of clearance between the tire and wheel well where there should be 3 to 4. the manufacturer seems to be aware of the problem but has made no effort to notify the owners of the affected trailers. this could be catastrophic should the rubbing puncture a tire at high speed. | |||
| TIRES | |||
| 04/06/2007 | 2 | 01/15/2005 | |
| Mission load-max radial trailer tire st225 75r15. d.o.t.#wehh2730804. tires have problem with blowouts. *jb | |||
| TIRES - SIDEWALL | |||
| 05/11/2006 | 4000 | 2 | 04/01/2004 |
| I own a mountianeer trailer, made by keystone. i have two problems. the first pronlem is that i have had two blowouts on the tires that came with the trailer. they are mission, load max radials, st225/75r15. these tires have less then 4000 miles on them. the first blowout was on the way to connecticut from florida. the steel belts came through the side of the tire. a motorist told me i had a flat which i changed. on may 11, 2006 my wife and i were in kentucky and we had a severe blowout of the same kind of tire. we were able to pull over, however the blowout caused severe damage to our trailer. the second problem is with keystone trailers. the gvw of the trailer is 11,100 lbs. the tires which come with the the trailer are missions, loadmax radials, st 225/75r15. each tire is rated at 2540 per tire. there are four tires for a total weight of 10,160. keystone is putting on tires that do n ot carry the gvw. i constantly check my tires for air pressure. the tires are rated at 65 psi max cold. i run them at 62 psi figuring that the tempature will rise during traveling. is there anything nhtsa can do to help me with my problem and prevent others from having a serious accident? would you advise me to go from a d rate tire to an e rated tire? thank you.... the tires are manufactured by tireco, inc. i have tried to call them but the do not respond. keystone did respond, however they gave me the number of tireco, inc and stated that it was a tire problem and would not help furthur. tireco, inc telephone number is 800-227-8925 | |||
| TIRES - TREAD/BELT | |||
| 10/03/2007 | 18000 | 2 | 02/28/2006 |
| I own a 2004 keystone rv trailer with about 18,000 miles since i purchased it the right side tires trades came off . when i tried to replace them i was told they are the wrong type lt235/80/r16 (they are the original from keystone) and should be a st 235/80/r16 and that is why they failed plus are below wt requirement for my trailer wt (these tires are only sold by keystone and are made by cooper to keystone specs )the tires are tacoma and are overloaded when the trailer is loaded for travel with in it,s max wt. *tr | |||
| 06/26/2006 | 1 | 10/23/2004 | |
| Replaced 4 rv tires last aug because of cracking in sidewall durost/75d15c hf502 tl (78-15 6pr with tires replaced to me by hwa fong rubber (usa) inc in covington, ga 30014 after one year and 2400 miles, yesterday one of the replaced tires blew after almost one year and 2400 miles. *jb | |||
| WHEELS | |||
| 09/08/2004 | 17 | 07/08/2004 | |
| Purchased the unit in july 2004, everything has gone down hill from there. leaks in both rear and side slide. side slide fixed still leaks. low wheel well clearance. due to possible structural instability, issue with the zeppelin are not functioning properly. tanks do not drain properly, electrical problems. walls bowing. lost weight distribution bar on right side of hitch, facing front of the unit. possibly due to too much weight on one side, unit was pretty much empty upon return to dealer. rear slide seems to be to large for the area, leaving dents in the window treatment. took several trips, and everytime we would clean up there would be screws laying all over the floor near and around the rear slideout, as if it were coming apart.*ak the bathroom door did not close properly, windows were hard to open, the wall next to the bathroom door seemed bowed, possible mold problems, recessed lighting on tv area on floor never worked, spot light over tv worked occasionally, the awning has never rolled up right, the pipe or drain pip came off the kitchen sink. *jb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CT | SOUTHINGTON | HEMLOCK HILLS RV | ||
| FL | JACKSONVILLE | 32224 | SUNCOAST RV | |
| IN | ELKHART | 46514 | TIARA RV | 574-266-2136 |
| TX | BOERNE | 78006 | EXPLORE USA | 830-981-5619 |
| VA | ASHLAND | 23005 | MCGEORGES RV SUPER CENTER | 804-550-7323 |
| WI | BURLINGTON | 53105 | BURLINGTON RV SUPERSTORE | 262-763-9595 |