Keystone Springdale 2011
Model Springdale made in 2011 by Keystone got 16 consumer complains as well as 3 recalls. Consumer complaints with reference, among others things, to power train and suspension. There were some recalls concerningequipment and wheels.
Model 2011
Recalls
Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
EQUIPMENT | ||||||||||||||||
11V064000 | KEYSTONE RV COMPANY | V (Vehicle) | 318 | 01/27/2011 | MFR | KEYSTONE RV COMPANY | 01/26/2011 | 02/04/2011 | ||||||||
Defect Summary | Keystone is recalling certain model year 2011 avalanche, laredo, and springdale recreational vehicles equipped with atwood 35 series range ovens. a potential exists for a small fracture within the line delivering gas to the oven cavity burner. such a fracture may cause propane gas to leak from the line. | |||||||||||||||
Consequence Summary | A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury. | |||||||||||||||
Corrective Summary | Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. the safety recall has started. owners may contact keystone customer service at 1-866-425-4369. this safety recall campaign is an expansion of a previous recall (please see 10v-478). | |||||||||||||||
Notes | Keystone safety recall no. is 10-148.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
10V478000 | KEYSTONE RV COMPANY | V (Vehicle) | 5459 | 10/20/2010 | MFR | KEYSTONE RV COMPANY | 10/05/2010 | 10/13/2010 | ||||||||
Defect Summary | Keystone is recalling certain model year 2011 recreational vehicles equipped with atwood 35 series range ovens. a potential exists for a small fracture within the line delivering gas to the oven cavity burner. such a fracture may cause propane gas to leak from the line. | |||||||||||||||
Consequence Summary | A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury. | |||||||||||||||
Corrective Summary | Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. the safety recall is expected to begin during october 2010. owner may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
Notes | Keystone safety recall no. 10-148.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
WHEELS | ||||||||||||||||
10V597000 | KEYSTONE RV COMPANY | V (Vehicle) | 2338 | 12/15/2010 | MFR | KEYSTONE RV COMPANY | 11/23/2010 | 12/03/2010 | ||||||||
Defect Summary | Keystone is recalling certain model year 2011 travel trailers equipped with 15 x 6 white spoke or modular design steel wheels with a six hole bolt pattern. some of the wheels may have inadequate weld penetration between the outer ring and the center plate due to improper plate alignment. | |||||||||||||||
Consequence Summary | There could be a potential wheel failure and wheel loss increasing the risk of a crash, or personal injury. | |||||||||||||||
Corrective Summary | Keystone will replace the wheels free of charge. the safety recall began on december 15, 2010. owners may contact keystone at 1-866-425-4369. | |||||||||||||||
Notes | Keystone safety recall no. 10-157.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . |
Consumer Complaints
Fail date | miles | occurences | Purchase date |
---|---|---|---|
POWER TRAIN - AXLE ASSEMBLY | |||
07/25/2012 | 3 | 07/26/2010 | |
2011 keystone springdale travel trailer. consumer writes in regards to tires and axle assemblies *tgw the consumer stated the tires and axle assemblies were not adequate for the specified loads. with less that 20,000 miles of highway travel, both axle assemblies and all four tires failed. the consumer believed keystone should be held responsible to replace or repair the axle assemblies to adequately support the advertised load, and reimburse for the repairs that were already made which were caused by the design or manufacturing error as well as provide an additional warranty. the repair shop provided the consumer with a repair estimate for $1,269.37 to replace the remaining spring and repair the wheel well damage. on july 25, 2012 all four tires were excessively worn on the outer edges of the tread, to the point that the steel cord was exposed. on august 12, 2012, the wheel bearing on the front axle on the left side of the trailer failed. while having the wheel bearing repaired, additional problems were found. the rear leaf spring was broken off approximately four inches from the rear shackle, which caused the trailer to settle on the left side, and it also caused the tires to damage the top of the wheel well. the second leaf on the left front spring, was broken off, approximately five inches from the equalizer, at the point of the connecting band. the left side equalizer bushings showed excessive wear. the underside of the wheel well on the left side showed considerable damage extending through the protective covering and into the insulation. the plastic fender skirt on the left side was damaged. the front and rear left springs on the right side were flattened. the right side equalizer bushings showed excessive wear and the underside of the wheel well on the right side showed damage into the protective covering. | |||
SUSPENSION - FRONT | |||
07/25/2012 | 3 | 07/26/2010 | |
2011 keystone springdale travel trailer. consumer writes in regards to tires and axle assemblies *tgw the consumer stated the tires and axle assemblies were not adequate for the specified loads. with less that 20,000 miles of highway travel, both axle assemblies and all four tires failed. the consumer believed keystone should be held responsible to replace or repair the axle assemblies to adequately support the advertised load, and reimburse for the repairs that were already made which were caused by the design or manufacturing error as well as provide an additional warranty. the repair shop provided the consumer with a repair estimate for $1,269.37 to replace the remaining spring and repair the wheel well damage. on july 25, 2012 all four tires were excessively worn on the outer edges of the tread, to the point that the steel cord was exposed. on august 12, 2012, the wheel bearing on the front axle on the left side of the trailer failed. while having the wheel bearing repaired, additional problems were found. the rear leaf spring was broken off approximately four inches from the rear shackle, which caused the trailer to settle on the left side, and it also caused the tires to damage the top of the wheel well. the second leaf on the left front spring, was broken off, approximately five inches from the equalizer, at the point of the connecting band. the left side equalizer bushings showed excessive wear. the underside of the wheel well on the left side showed considerable damage extending through the protective covering and into the insulation. the plastic fender skirt on the left side was damaged. the front and rear left springs on the right side were flattened. the right side equalizer bushings showed excessive wear and the underside of the wheel well on the right side showed damage into the protective covering. | |||
SUSPENSION - REAR | |||
07/25/2012 | 3 | 07/26/2010 | |
2011 keystone springdale travel trailer. consumer writes in regards to tires and axle assemblies *tgw the consumer stated the tires and axle assemblies were not adequate for the specified loads. with less that 20,000 miles of highway travel, both axle assemblies and all four tires failed. the consumer believed keystone should be held responsible to replace or repair the axle assemblies to adequately support the advertised load, and reimburse for the repairs that were already made which were caused by the design or manufacturing error as well as provide an additional warranty. the repair shop provided the consumer with a repair estimate for $1,269.37 to replace the remaining spring and repair the wheel well damage. on july 25, 2012 all four tires were excessively worn on the outer edges of the tread, to the point that the steel cord was exposed. on august 12, 2012, the wheel bearing on the front axle on the left side of the trailer failed. while having the wheel bearing repaired, additional problems were found. the rear leaf spring was broken off approximately four inches from the rear shackle, which caused the trailer to settle on the left side, and it also caused the tires to damage the top of the wheel well. the second leaf on the left front spring, was broken off, approximately five inches from the equalizer, at the point of the connecting band. the left side equalizer bushings showed excessive wear. the underside of the wheel well on the left side showed considerable damage extending through the protective covering and into the insulation. the plastic fender skirt on the left side was damaged. the front and rear left springs on the right side were flattened. the right side equalizer bushings showed excessive wear and the underside of the wheel well on the right side showed damage into the protective covering. | |||
TIRES | |||
07/25/2012 | 3 | 07/26/2010 | |
2011 keystone springdale travel trailer. consumer writes in regards to tires and axle assemblies *tgw the consumer stated the tires and axle assemblies were not adequate for the specified loads. with less that 20,000 miles of highway travel, both axle assemblies and all four tires failed. the consumer believed keystone should be held responsible to replace or repair the axle assemblies to adequately support the advertised load, and reimburse for the repairs that were already made which were caused by the design or manufacturing error as well as provide an additional warranty. the repair shop provided the consumer with a repair estimate for $1,269.37 to replace the remaining spring and repair the wheel well damage. on july 25, 2012 all four tires were excessively worn on the outer edges of the tread, to the point that the steel cord was exposed. on august 12, 2012, the wheel bearing on the front axle on the left side of the trailer failed. while having the wheel bearing repaired, additional problems were found. the rear leaf spring was broken off approximately four inches from the rear shackle, which caused the trailer to settle on the left side, and it also caused the tires to damage the top of the wheel well. the second leaf on the left front spring, was broken off, approximately five inches from the equalizer, at the point of the connecting band. the left side equalizer bushings showed excessive wear. the underside of the wheel well on the left side showed considerable damage extending through the protective covering and into the insulation. the plastic fender skirt on the left side was damaged. the front and rear left springs on the right side were flattened. the right side equalizer bushings showed excessive wear and the underside of the wheel well on the right side showed damage into the protective covering. |