Keystone Sprinter 2002

Model Sprinter made in 2002 by Keystone got 4 consumer complains as well as 1 recall. Consumer complaints with reference, among others things, to equipment and structure. There was one recall concerning equipment .

Sprinter year 2002

Recalls
Consumer Complaints

Car dealers

Model 2002

Recalls

Campaign	Manufacturer	Manufacturing date	Type	# of units affected	Date Owner notified Mfg	Recall Initiated by	Manufacturers of recalled vehicles/products	Report Recieved Date	Record Creation Date
EQUIPMENT - RECREATIONAL VEHICLE
07V134000	KEYSTONE RV COMPANY	from 04/01/1997 to 12/31/2003	V (Vehicle)	122162	02/18/2008	MFR	KEYSTONE RV COMPANY	03/22/2007	03/23/2007
Defect Summary	Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present.
Consequence Summary	This could result in a fire.
Corrective Summary	Keystone rv will be working with dometic in order to repair these refrigerators (please see 06e076). dometic will repair these refrigerators by installing a secondary burner housing and thermal fuses free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or keystone rv at 574-535-2100.
Notes	Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov.

Consumer Complaints

Fail date	miles	occurences	Purchase date
EQUIPMENT
04/07/2008
	Tl*the contact owns a 2002 keystone sprinter. the vehicle has a dometic refrigerator. the contact received a recall notice the second week in april of 2008, which stated that the refrigerator needed to be repaired under a recall. the dealer stated that they were no longer performing the repairs after april 1, 2008. the contact feels that the refrigerator should still be replaced because the recall notice was not received in time. there had been no failure to date. the recall number was unknown.
EQUIPMENT - RECREATIONAL VEHICLE
06/24/2008		1
	Tlthe contact owns a 2002 keystone sprinter rv. the vehicle has a dometic refrigerator, model rm2652. the refrigerator was repaired under recall. recently, the contact observed a yellow residue leaking from the refrigerator and noticed that it was not cooling properly. dometic stated that the recall repair was serviced and they would not be responsible for the replacement of the cooling unit, which has not yet been replaced. the part and recall numbers were unknown. updated 07/29/08 bf the consumer purchased a new refrigerator. updated 08/07/08
03/10/2007		1	11/15/2001
	Tl- the contact stated that the 2002 keystone sprinter's dometic refrigerator model # rm2852, serial # 14200164 was involved in recall 06e076000. the contact wanted to complain that the service center, pismo coast rv service center, will not the honor the recall because dometic was not paying enough money to do the job ,and they will not return the service center phone calls. there had been no failures to date.ak
STRUCTURE - BODY
04/16/2007		1	07/19/2003
	2002 keystone/sprinter 5th wheel travel trailer. the connection method for the sides to the front of the unit is faulty. the front of my unit delaminated and if i did not notice and secure with 3.5 sheet rock screws the side could have been torn away from the vehicle while traveling sending pieces of fiberglass and plywood into traffic. i emailed keystone with the problem with pictures. keystone said it was from puckering and shrinkage. (why didn't keystone engineer for puckering and shrinkage?) keystone has refused to help or to recognize this as a highway safety issue. *tr

Car dealers selling

State	City	Zip	Name	Phone
TX	BRYAN	77807	COUNTRY RV CENTER	979-822-7220