Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/15/2010 | 20000 | ||
| The 2010 soul had a major failure when it impacted a tree at 10 mph. there were no leaking fluids, signs of smoke or fire. the vehicle caught fire roughly 15 minutes later and burned totally up before fire crews could get there to put it out. the origin of the fire was between the engine and the fire wall. i feel as though the safety bumpers that are required by law to work bellow the 15 mph constraint are under designed. | |||
| 07/27/2010 | 8000 | ||
| Tl- the contact rented a 2010 kia soul(na). the contact stated that the brake pedal was too small on the vehicle. when backing up the vehicle the contact had problems hitting the brake pedal. the contact also had this problem while driving in traffic because the brake pedal was very small. the contact also stated that the brake pedal was very high. the contact stated that this made it a dangerous driving condition because the you had to look away from the road to locate the pedal. the vin number was not available at the time of the complaint. the failure mileage and current mileage was 8000.rl | |||
| 12/05/2009 | 4800 | 1 | |
| I have had my kia soul since may 2009. i have experienced chips in the glass and paint as well as scratches to the glass from a plastic ice scraper ai have used on 3 other vehicles without issue. i do not use ice scrapers often here in texas, but this is the first time i have had windows scratched by a plastic utensil designed for the task i was performing. i think the windows are made of a hybrid compound that is not fully glass to be so easily chipped and scratched. it reminds me of the polycarbonate used in the glasses i wear. they are scratch resistant, but when push comes to shove i will have scratches from the most benign occurrences. i believe the glass in this vehicle will be a hazard over the long term by creating issues with viewing the road. the scratches catch the light and cause star effect lighting right in the portion of the windshield in front of the driver. this car has less than 5000 miles. *tr | |||
| STRUCTURE - BODY | |||
| 08/17/2010 | 7500 | ||
| Kia soul 2010 purchased in march 2010. the clips to my front bumper have all broken and it was glued on so it will stay on until our mechanic put bolts to hold it better. dealership would not fix it since they stated i was in an accident, but i was not in one. the bumper started falling off before 10,000 miles. there are no dents or dings in the front bumper area. the anti-lock brakes locked up after i had by foot on the brakes for an extended amount of time. this happened at about 11k miles. the transmission does not always shift when it should. the brake relay was fixed by the dealership. the brakes did have a small fire when i moved it not realizing it was the brakes. i assumed the transmission was going due to other issues we were having with the vehicle. the side wall of my tire (nexen) had a huge hole after they blew at about 7500 miles. the dealership did not balance or align my car properly. i also have been told that they are to hurry oil changes and other repairs by not completing all the proper checks because there is not enough mechanics. | |||
| 08/30/2009 | 1 | 1 | |
| Our new soul+ was purchased in august 2009 new. it was almost immediate that scratches and scuffs were coming out on the interior panels. the slightest scuff or even just scrating with a fingernail was enough to make a permanent scratch. very poor quality panels and after speaking with other owners on a soul forum...i am not alone. *tr | |||
| 09/18/2009 | 275 | 1 | |
| I just purchased a new 2010 kia soul. i am very careful and take excellent care of my cars, but i have to say the door panels on this vehicle tend to scratch up with the slightest touch of even a finger nail. it is unbelievable how horrible it gets with normal wear, and i consider myself obsessively careful with my cars and its almost impossible to not scratch these panels. horrible workmanship to the point that it must be some sort of defect. has anyone else complained about this ? my purchase date was 9/18/09 and my interior door panels look 5 years old and abused. also, the front end on this car rumbles like something is loose, very sloppy sounding front end when going over bumps. steering feels fine but the noise and rumbling is unbearable. very poorly put together and rattle feeling. *tr | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 10/27/2009 | 5000 | 1 | |
| Factory installed windshield chips and cracks from the edge easily and often. i had the first window replaced at about 5,000 miles and that window was a genuine kia window installed and now it has two small chips and a crack from the edge of the glass and one big chip at 8,000 miles. i have not changed my driving and have never occurred this many window defects. i believe the window to be not properly annealed or treated in the furnace or it is just too thin. *tr | |||